Service Delivery Contracts in the UK excluding London

Service Delivery
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 4 May 2025, comparing them to the same period in the previous two years.

6 months to
4 May 2025
Same period 2024 Same period 2023
Rank 72 70 69
Rank change year-on-year -2 -1 0
Contract jobs citing Service Delivery 413 577 797
As % of all contract jobs advertised in the UK excluding London 3.23% 2.79% 3.33%
As % of the Processes & Methodologies category 3.57% 3.30% 3.72%
Number of daily rates quoted 242 320 491
10th Percentile £185 £205 £263
25th Percentile £263 £282 £425
Median daily rate (50th Percentile) £418 £475 £550
Median % change year-on-year -12.00% -13.64% +15.79%
75th Percentile £518 £575 £625
90th Percentile £599 £650 £700
UK median daily rate £450 £484 £525
% change year-on-year -6.98% -7.86% +2.94%
Number of hourly rates quoted 63 93 85
10th Percentile £11.60 £13.29 £13.29
25th Percentile £14.84 £14.16 £13.41
Median hourly rate £15.14 £14.80 £24.00
Median % change year-on-year +2.30% -38.33% +75.70%
75th Percentile £19.63 £15.85 £43.75
90th Percentile £24.71 £26.50 £65.00
UK median hourly rate £15.50 £14.80 £24.31
% change year-on-year +4.73% -39.12% +67.66%

All Process and Methodology Skills
UK excluding London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 11,553 17,505 21,400
As % of all contract IT jobs advertised in the UK excluding London 90.38% 84.71% 89.51%
Number of daily rates quoted 7,248 10,459 14,852
10th Percentile £235 £250 £256
25th Percentile £375 £378 £400
Median daily rate (50th Percentile) £480 £500 £500
Median % change year-on-year -4.00% - +5.26%
75th Percentile £588 £600 £600
90th Percentile £662 £688 £688
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +3.77%
Number of hourly rates quoted 834 2,060 1,308
10th Percentile £14.20 £12.34 £11.00
25th Percentile £17.30 £15.19 £15.50
Median hourly rate £27.50 £37.50 £35.00
Median % change year-on-year -26.67% +7.14% +75.00%
75th Percentile £64.50 £60.75 £65.00
90th Percentile £75.00 £72.50 £73.72
UK median hourly rate £29.00 £35.95 £36.00
% change year-on-year -19.33% -0.14% +44.00%

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Delivery in the UK excluding London.

Daily rate trend for Service Delivery in the UK excluding London

Service Delivery
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Delivery in the UK excluding London over the 6 months to 4 May 2025.

Daily rate histogram for Service Delivery in the UK excluding London

Service Delivery
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Delivery in the UK excluding London.

Hourly rate trend for Service Delivery in the UK excluding London

Service Delivery
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Delivery in the UK excluding London over the 6 months to 4 May 2025.

Hourly rate histogram for Service Delivery in the UK excluding London

Service Delivery
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 4 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East -13 83 £450 +20.00% 298
North of England -27 83 £410 -25.55% 207
East of England +14 72 £190 -45.71% 100
South West +31 59 £370 -23.12% 95
North West +8 55 £425 -26.09% 125
Scotland +13 53 £450 +7.85% 38
Midlands +1 53 £414 -15.61% 156
West Midlands +7 29 £450 -11.98% 92
East Midlands +10 23 £325 -31.51% 59
Yorkshire -35 23 £400 -25.93% 60
Wales - 9 £448 - 31
North East +2 5 £800 +35.59% 25
Channel Islands - 2 £425 -
Northern Ireland - 2 £148 - 20
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (4.12%) Microsoft Exchange
2 7 (1.69%) SharePoint
3 2 (0.48%) CICS
3 2 (0.48%) CMS
4 1 (0.24%) Confluence
4 1 (0.24%) Umbraco
4 1 (0.24%) WebLogic
Applications
1 55 (13.32%) Microsoft Excel
2 52 (12.59%) Microsoft PowerPoint
3 28 (6.78%) Microsoft Office
4 3 (0.73%) MS Visio
5 1 (0.24%) Spreadsheet
Business Applications
1 10 (2.42%) Remedy ITSM
2 8 (1.94%) iTrent
3 7 (1.69%) Kondor
4 1 (0.24%) NetSuite
4 1 (0.24%) Oracle Applications
4 1 (0.24%) SAP Oil and Gas
4 1 (0.24%) SAP S/4HANA
Cloud Services
1 55 (13.32%) Microsoft 365
2 31 (7.51%) AWS
3 29 (7.02%) Azure
4 19 (4.60%) GCP
5 17 (4.12%) Entra ID
6 9 (2.18%) Amazon CloudWatch
7 8 (1.94%) IaaS
7 8 (1.94%) Serverless
8 7 (1.69%) Amazon S3
8 7 (1.69%) AWS Lambda
8 7 (1.69%) SaaS
9 6 (1.45%) AWS CloudFormation
10 5 (1.21%) Amazon Glacier
10 5 (1.21%) Amazon Kinesis
11 3 (0.73%) Amazon ECS
11 3 (0.73%) AWS Fargate
11 3 (0.73%) Cloud Computing
11 3 (0.73%) OneDrive
12 2 (0.48%) Power Platform
12 2 (0.48%) Virtual Private Cloud
Communications & Networking
1 26 (6.30%) Wi-Fi
2 23 (5.57%) VPN
3 18 (4.36%) DNS
3 18 (4.36%) Firewall
4 12 (2.91%) DHCP
5 10 (2.42%) WAN
6 8 (1.94%) TCP/IP
7 7 (1.69%) BGP
7 7 (1.69%) Internet
7 7 (1.69%) OSPF
7 7 (1.69%) Wireless
8 6 (1.45%) IPv4
8 6 (1.45%) LAN
8 6 (1.45%) MPLS
9 5 (1.21%) EIGRP
9 5 (1.21%) SD-WAN
10 4 (0.97%) Cisco Firepower
10 4 (0.97%) Intranet
10 4 (0.97%) Network Security
10 4 (0.97%) Remote Desktop
Database & Business Intelligence
1 7 (1.69%) DynamoDB
2 4 (0.97%) SQL Server
3 3 (0.73%) MongoDB
3 3 (0.73%) Oracle Reports
4 2 (0.48%) Amazon RDS
4 2 (0.48%) DTS
4 2 (0.48%) Easytrieve
4 2 (0.48%) NoSQL
4 2 (0.48%) Power BI
5 1 (0.24%) BusinessObjects
5 1 (0.24%) Data Lake
5 1 (0.24%) Data Warehouse
5 1 (0.24%) Enterprise Data Warehouse
Development Applications
1 16 (3.87%) JIRA
2 11 (2.66%) Jenkins
3 5 (1.21%) GitLab
4 2 (0.48%) Selenium
5 1 (0.24%) Bugzilla
5 1 (0.24%) Git
5 1 (0.24%) Maven
5 1 (0.24%) SpecFlow
5 1 (0.24%) Team Foundation Server
General
1 167 (40.44%) Social Skills
2 62 (15.01%) Finance
3 60 (14.53%) Public Sector
4 47 (11.38%) Analytical Skills
5 40 (9.69%) Telecoms
6 16 (3.87%) Banking
7 15 (3.63%) Legal
8 12 (2.91%) Manufacturing
9 10 (2.42%) Electronics
9 10 (2.42%) German Language
10 9 (2.18%) Billing
10 9 (2.18%) Influencing Skills
10 9 (2.18%) Local Government
10 9 (2.18%) Marketing
11 6 (1.45%) Hungarian Language
11 6 (1.45%) Law
11 6 (1.45%) Presentation Skills
12 5 (1.21%) Inclusion and Diversity
12 5 (1.21%) Military
12 5 (1.21%) Organisational Skills
Job Titles
1 65 (15.74%) Analyst
2 49 (11.86%) Service Manager
3 44 (10.65%) Service Analyst
4 42 (10.17%) Support Engineer
5 38 (9.20%) Lead
6 35 (8.47%) Service Desk Analyst
7 33 (7.99%) Delivery Manager
8 24 (5.81%) Service Delivery Manager
9 22 (5.33%) IT Support
10 21 (5.08%) Developer
11 20 (4.84%) Applications Support
12 18 (4.36%) Technical Analyst
12 18 (4.36%) Technical Services Analyst
13 17 (4.12%) Architect
13 17 (4.12%) IT Manager
14 15 (3.63%) IT Engineer
15 14 (3.39%) Applications Engineer
15 14 (3.39%) Applications Support Engineer
16 13 (3.15%) Senior
17 12 (2.91%) IT Services Manager
Libraries, Frameworks & Software Standards
1 20 (4.84%) CSS
1 20 (4.84%) HTML
2 14 (3.39%) JSON
3 9 (2.18%) XML
4 8 (1.94%) .NET
4 8 (1.94%) Kafka
4 8 (1.94%) REST
5 7 (1.69%) Web Services
6 5 (1.21%) ActiveMQ
6 5 (1.21%) RESTful
7 3 (0.73%) cloud-init
8 2 (0.48%) Keycloak
8 2 (0.48%) Next.js
8 2 (0.48%) Node.js
8 2 (0.48%) React
9 1 (0.24%) Apache Camel
9 1 (0.24%) Oracle Fusion
9 1 (0.24%) RabbitMQ
9 1 (0.24%) SOAP
9 1 (0.24%) Spring
Miscellaneous
1 32 (7.75%) Management Information System
2 12 (2.91%) EPoS
2 12 (2.91%) Product Ownership
3 9 (2.18%) CMDB
3 9 (2.18%) Onboarding
4 8 (1.94%) NHS
5 7 (1.69%) Data Centre
5 7 (1.69%) SWIFT Messaging Network
6 6 (1.45%) Cloud Native
6 6 (1.45%) Driving Licence
6 6 (1.45%) Enterprise Software
6 6 (1.45%) Self-Motivation
6 6 (1.45%) Smartphone
6 6 (1.45%) Virtual Team
7 5 (1.21%) Frameworx
7 5 (1.21%) Public Cloud
7 5 (1.21%) TM Forum
8 3 (0.73%) IVR
8 3 (0.73%) Mainframe
9 2 (0.48%) VSAM
Operating Systems
1 49 (11.86%) Windows
2 18 (4.36%) Windows 10
3 17 (4.12%) Linux
4 16 (3.87%) Unix
5 14 (3.39%) Windows Server
6 6 (1.45%) Mac OS
7 4 (0.97%) CentOS
8 3 (0.73%) Android
8 3 (0.73%) Red Hat Enterprise Linux
8 3 (0.73%) Windows 7
8 3 (0.73%) Windows Server 2016
9 2 (0.48%) Windows Server 2019
9 2 (0.48%) zOS
10 1 (0.24%) Rocky
10 1 (0.24%) Solaris
10 1 (0.24%) Ubuntu
10 1 (0.24%) Windows Server 2008
Processes & Methodologies
1 158 (38.26%) Problem-Solving
2 151 (36.56%) ITIL
3 132 (31.96%) Customer Service
4 89 (21.55%) Incident Management
5 76 (18.40%) Agile
6 75 (18.16%) Service Management
7 62 (15.01%) ITSM
8 60 (14.53%) Continuous Improvement
9 54 (13.08%) Mathematics
10 49 (11.86%) Stakeholder Management
11 41 (9.93%) Project Management
12 35 (8.47%) Change Management
13 34 (8.23%) Roadmaps
14 30 (7.26%) Risk Management
15 26 (6.30%) Mentoring
15 26 (6.30%) Stakeholder Engagement
16 25 (6.05%) Problem Management
17 24 (5.81%) CI/CD
17 24 (5.81%) Collaborative Working
18 21 (5.08%) Technical Leadership
Programming Languages
1 19 (4.60%) JavaScript
2 16 (3.87%) SQL
3 11 (2.66%) Python
4 10 (2.42%) C#
5 8 (1.94%) Java
6 5 (1.21%) PowerShell
7 4 (0.97%) Bash
8 3 (0.73%) Go
9 2 (0.48%) COBOL
9 2 (0.48%) JCL
9 2 (0.48%) T-SQL
10 1 (0.24%) PL/SQL
Qualifications
1 64 (15.50%) Security Cleared
2 55 (13.32%) SC Cleared
3 45 (10.90%) Degree
4 31 (7.51%) A+ Certification
5 28 (6.78%) Microsoft Certification
6 23 (5.57%) MCSA
7 17 (4.12%) ITIL Certification
8 15 (3.63%) ITIL Foundation Certificate
9 13 (3.15%) DV Cleared
10 12 (2.91%) Computer Science Degree
11 11 (2.66%) Azure Certification
12 8 (1.94%) CCNP
12 8 (1.94%) Cisco Certification
13 7 (1.69%) PMI Certification
13 7 (1.69%) PMP
14 5 (1.21%) ACSP
14 5 (1.21%) ACTC
14 5 (1.21%) AWS Certification
14 5 (1.21%) Master's Degree
15 4 (0.97%) DBS Check
Quality Assurance & Compliance
1 36 (8.72%) SLA
2 13 (3.15%) ISO/IEC 27001
3 6 (1.45%) Disclosure Scotland
3 6 (1.45%) QA
4 5 (1.21%) GRC
5 4 (0.97%) Accessibility
5 4 (0.97%) PMO
6 3 (0.73%) Data Quality
6 3 (0.73%) ISO 22301
7 2 (0.48%) COBIT
7 2 (0.48%) GDPR
7 2 (0.48%) ISO 31000
7 2 (0.48%) NCSC
7 2 (0.48%) NIST
7 2 (0.48%) NIST 800
8 1 (0.24%) Actionable Recommendations
8 1 (0.24%) COSHH
8 1 (0.24%) Cyber Essentials
8 1 (0.24%) NEBOSH
8 1 (0.24%) P3O
System Software
1 64 (15.50%) Active Directory
2 10 (2.42%) Docker
2 10 (2.42%) Virtual Servers
3 4 (0.97%) VMware Infrastructure
4 3 (0.73%) Hyper-V
4 3 (0.73%) Microsoft Virtual Server
5 1 (0.24%) Firmware
5 1 (0.24%) Terminal Services
Systems Management
1 13 (3.15%) Microsoft Intune
2 8 (1.94%) Kubernetes
3 7 (1.69%) Jamf Pro
3 7 (1.69%) Terraform
4 6 (1.45%) SCCM
5 3 (0.73%) FortiGate
5 3 (0.73%) Grafana
5 3 (0.73%) NSN NetAct
5 3 (0.73%) Packer
5 3 (0.73%) Prometheus
5 3 (0.73%) Rancher
6 2 (0.48%) Active Directory Federation Services
6 2 (0.48%) Ansible
6 2 (0.48%) Cisco Prime
6 2 (0.48%) Consul
6 2 (0.48%) Istio
6 2 (0.48%) linkerd
6 2 (0.48%) OPNET
6 2 (0.48%) Single Sign-On
6 2 (0.48%) ZABBIX
Vendors
1 117 (28.33%) Microsoft
2 82 (19.85%) ServiceNow
3 37 (8.96%) Citrix
4 18 (4.36%) Cisco
4 18 (4.36%) Google
5 17 (4.12%) SAP
6 12 (2.91%) Remedy
7 11 (2.66%) Apple
8 9 (2.18%) BMC
9 8 (1.94%) Salesforce
10 7 (1.69%) Bloomberg
10 7 (1.69%) Oracle
10 7 (1.69%) Refinitiv
10 7 (1.69%) Sybase
11 6 (1.45%) Juniper
12 4 (0.97%) Huawei
12 4 (0.97%) VMware
13 3 (0.73%) Atlassian
13 3 (0.73%) Ericsson
13 3 (0.73%) Nokia