Service Delivery Contracts in the UK excluding London

Service Delivery
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 69 71 70
Rank change year-on-year +2 -1 +28
Contract jobs citing Service Delivery 570 797 1,048
As % of all contract jobs advertised in the UK excluding London 2.77% 3.34% 3.39%
As % of the Processes & Methodologies category 3.27% 3.72% 3.81%
Number of daily rates quoted 314 490 654
10th Percentile £205 £263 £191
25th Percentile £281 £425 £401
Median daily rate (50th Percentile) £475 £550 £475
Median % change year-on-year -13.64% +15.79% +8.46%
75th Percentile £575 £625 £588
90th Percentile £650 £700 £673
UK median daily rate £475 £525 £510
% change year-on-year -9.52% +2.94% +13.33%
Number of hourly rates quoted 92 85 97
10th Percentile £13.29 £13.29 £11.00
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.80 £24.00 £13.50
Median % change year-on-year -38.33% +77.78% -26.03%
75th Percentile £15.85 £43.75 £17.50
90th Percentile £26.62 £65.00 £37.11
UK median hourly rate £14.80 £24.31 £14.50
% change year-on-year -39.12% +67.66% -22.20%

All Process and Methodology Skills
UK excluding London

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,415 21,396 27,488
As % of all contract IT jobs advertised in the UK excluding London 84.71% 89.54% 88.98%
Number of daily rates quoted 10,404 14,848 19,199
10th Percentile £250 £256 £233
25th Percentile £375 £400 £386
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +8.57%
75th Percentile £600 £600 £575
90th Percentile £688 £689 £650
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,049 1,314 1,359
10th Percentile £12.30 £11.00 £12.17
25th Percentile £15.23 £15.63 £14.04
Median hourly rate £37.50 £35.00 £20.00
Median % change year-on-year +7.14% +75.00% -6.98%
75th Percentile £60.75 £65.00 £46.21
90th Percentile £72.50 £73.74 £60.00
UK median hourly rate £35.95 £36.00 £25.00
% change year-on-year -0.14% +44.00% +2.04%

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Delivery in the UK excluding London.

Daily rate trend for Service Delivery in the UK excluding London

Service Delivery
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Delivery in the UK excluding London over the 6 months to 4 May 2024.

Daily rate histogram for Service Delivery in the UK excluding London

Service Delivery
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Delivery in the UK excluding London.

Hourly rate trend for Service Delivery in the UK excluding London

Service Delivery
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Delivery in the UK excluding London over the 6 months to 4 May 2024.

Hourly rate histogram for Service Delivery in the UK excluding London

Service Delivery
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +27 164 £375 -25.00% 152
North of England -2 140 £550 - 158
East of England +3 84 £350 -26.32% 94
Yorkshire +18 78 £540 -1.82% 53
South West -11 69 £481 -19.79% 80
Midlands -20 65 £490 -9.68% 110
North West -29 60 £575 +4.55% 94
Scotland -2 49 £375 -30.88% 54
West Midlands -22 38 £511 +2.25% 60
East Midlands +3 24 £475 -15.64% 50
North East 0 2 £590 -1.67% 12
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (3.68%) Microsoft Exchange
2 12 (2.11%) SharePoint
3 2 (0.35%) Confluence
3 2 (0.35%) IBM Notes
4 1 (0.18%) Adobe Experience Manager
4 1 (0.18%) IBM HTTP Server
4 1 (0.18%) WebSphere
4 1 (0.18%) WebSphere Application Server
4 1 (0.18%) WebSphere Portal
Applications
1 59 (10.35%) Microsoft Excel
2 49 (8.60%) Microsoft Office
2 49 (8.60%) Microsoft PowerPoint
3 2 (0.35%) Spreadsheet
Business Applications
1 11 (1.93%) Remedy ITSM
2 2 (0.35%) Salesforce CRM
3 1 (0.18%) SAP Hybris
3 1 (0.18%) SAP S/4HANA
3 1 (0.18%) Unit4 Business World
Cloud Services
1 53 (9.30%) Microsoft 365
2 52 (9.12%) Azure
3 23 (4.04%) AWS
4 21 (3.68%) SaaS
5 14 (2.46%) Power Platform
6 13 (2.28%) SuccessFactors
7 10 (1.75%) IaaS
8 9 (1.58%) Entra ID
8 9 (1.58%) OneDrive
8 9 (1.58%) PaaS
9 7 (1.23%) Power Automate
10 6 (1.05%) Cloud Computing
10 6 (1.05%) PowerApps
11 2 (0.35%) Amazon GuardDuty
11 2 (0.35%) Azure Sentinel
11 2 (0.35%) Dynamics 365
12 1 (0.18%) Amazon EKS
12 1 (0.18%) Azure Stack
12 1 (0.18%) GCP
12 1 (0.18%) Yammer
Communications & Networking
1 25 (4.39%) LAN
2 20 (3.51%) Firewall
3 15 (2.63%) Wi-Fi
4 14 (2.46%) VPN
5 13 (2.28%) Network Security
5 13 (2.28%) VLAN
6 11 (1.93%) DNS
6 11 (1.93%) WAN
7 10 (1.75%) DHCP
8 8 (1.40%) Internet
8 8 (1.40%) Unified Communications
9 5 (0.88%) Cisco Firepower
9 5 (0.88%) Ethernet
9 5 (0.88%) MPLS
10 4 (0.70%) ADSL
10 4 (0.70%) PSTN
10 4 (0.70%) TCP/IP
10 4 (0.70%) WLAN
11 2 (0.35%) OSPF
11 2 (0.35%) SNMP
Database & Business Intelligence
1 14 (2.46%) Power BI
2 5 (0.88%) Data Mining
2 5 (0.88%) SQL Server
3 2 (0.35%) Amazon RDS
3 2 (0.35%) Data Warehouse
3 2 (0.35%) Oracle Reports
3 2 (0.35%) Qlik Sense
3 2 (0.35%) Tableau
4 1 (0.18%) BigQuery
4 1 (0.18%) Data Hub
4 1 (0.18%) Data Lake
Development Applications
1 7 (1.23%) JIRA
2 1 (0.18%) Bitbucket
2 1 (0.18%) Git
2 1 (0.18%) Gradle
2 1 (0.18%) IBM UrbanCode
2 1 (0.18%) Jenkins
2 1 (0.18%) Maven
2 1 (0.18%) Yeoman
General
1 183 (32.11%) Social Skills
2 88 (15.44%) Finance
3 61 (10.70%) Analytical Skills
3 61 (10.70%) Public Sector
4 27 (4.74%) Telecoms
5 24 (4.21%) Organisational Skills
6 20 (3.51%) Local Government
7 16 (2.81%) Legal
7 16 (2.81%) Marketing
8 13 (2.28%) Presentation Skills
9 12 (2.11%) Banking
10 11 (1.93%) Manufacturing
11 9 (1.58%) German Language
12 7 (1.23%) Influencing Skills
12 7 (1.23%) Pharmaceutical
12 7 (1.23%) Police
13 6 (1.05%) Inclusion and Diversity
13 6 (1.05%) Law
13 6 (1.05%) Retail
14 4 (0.70%) Billing
Job Titles
1 105 (18.42%) Analyst
2 84 (14.74%) Service Manager
3 58 (10.18%) Service Analyst
4 51 (8.95%) Delivery Manager
5 45 (7.89%) Service Delivery Manager
6 42 (7.37%) Lead
6 42 (7.37%) Service Desk Analyst
7 31 (5.44%) IT Manager
8 27 (4.74%) Customer Analyst
8 27 (4.74%) Customer Service Analyst
9 26 (4.56%) 1st Line Support
9 26 (4.56%) Senior
10 25 (4.39%) IT Services Manager
11 22 (3.86%) Architect
11 22 (3.86%) Developer
12 20 (3.51%) Consultant
13 19 (3.33%) Service Desk Agent
13 19 (3.33%) ServiceNow Developer
14 17 (2.98%) Hardware Engineer
15 16 (2.81%) Support Engineer
Libraries, Frameworks & Software Standards
1 23 (4.04%) Web Services
2 11 (1.93%) HTML
3 9 (1.58%) CSS
4 7 (1.23%) AngularJS
4 7 (1.23%) Node.js
5 4 (0.70%) OpenAPI
5 4 (0.70%) RAML
5 4 (0.70%) RESTful
5 4 (0.70%) Swagger
6 3 (0.53%) .NET
6 3 (0.53%) Middleware
7 2 (0.35%) Lightning Web Components
7 2 (0.35%) REST
7 2 (0.35%) Visualforce
8 1 (0.18%) J2EE
8 1 (0.18%) SAP PI
Miscellaneous
1 27 (4.74%) Management Information System
2 23 (4.04%) Driving Licence
3 17 (2.98%) Replication
4 14 (2.46%) Onboarding
5 11 (1.93%) Product Ownership
6 9 (1.58%) Self-Motivation
7 7 (1.23%) Private Cloud
8 6 (1.05%) Digital Signage
8 6 (1.05%) PKI
8 6 (1.05%) Virtual Team
9 5 (0.88%) CMDB
9 5 (0.88%) Data Centre
9 5 (0.88%) Operational Technology
10 4 (0.70%) Security Operations Centre
11 3 (0.53%) EMC VNX
11 3 (0.53%) IoT
11 3 (0.53%) PMI
12 2 (0.35%) DataPower
12 2 (0.35%) NHS
12 2 (0.35%) Robotics
Operating Systems
1 94 (16.49%) Windows
2 31 (5.44%) Windows 10
3 25 (4.39%) Windows 7
4 24 (4.21%) Linux
5 10 (1.75%) Windows Server
6 8 (1.40%) Apple iOS
6 8 (1.40%) Unix
7 6 (1.05%) Android
7 6 (1.05%) Windows Server 2016
7 6 (1.05%) Windows Server 2019
8 5 (0.88%) Mac OS
9 4 (0.70%) Solaris
10 3 (0.53%) AIX
10 3 (0.53%) Ubuntu
Processes & Methodologies
1 192 (33.68%) ITIL
2 176 (30.88%) Problem-Solving
3 149 (26.14%) Customer Service
4 109 (19.12%) Service Management
5 73 (12.81%) Incident Management
5 73 (12.81%) ITSM
6 65 (11.40%) Continuous Improvement
7 61 (10.70%) Project Delivery
8 58 (10.18%) Mathematics
9 52 (9.12%) Agile
9 52 (9.12%) Change Management
10 44 (7.72%) Stakeholder Management
11 36 (6.32%) Decision-Making
11 36 (6.32%) Project Management
12 35 (6.14%) Problem Management
12 35 (6.14%) Roadmaps
13 32 (5.61%) Asset Management
14 30 (5.26%) Information Security
15 28 (4.91%) People Management
16 27 (4.74%) Coaching
Programming Languages
1 10 (1.75%) PowerShell
1 10 (1.75%) SQL
2 9 (1.58%) JavaScript
3 8 (1.40%) Swift
4 4 (0.70%) C#
4 4 (0.70%) Java
5 3 (0.53%) Python
5 3 (0.53%) VB.NET
6 2 (0.35%) Apex Code
6 2 (0.35%) C++
7 1 (0.18%) Bash
7 1 (0.18%) Data Analysis Expressions
7 1 (0.18%) Groovy
7 1 (0.18%) Ruby
7 1 (0.18%) Shell Script
Qualifications
1 143 (25.09%) Security Cleared
2 88 (15.44%) SC Cleared
3 49 (8.60%) DV Cleared
4 46 (8.07%) Degree
5 26 (4.56%) Microsoft Certification
6 22 (3.86%) MCP
7 20 (3.51%) A+ Certification
8 17 (2.98%) MCSA
9 8 (1.40%) BPSS Clearance
9 8 (1.40%) Cisco Certification
9 8 (1.40%) ITIL Certification
10 5 (0.88%) BC Cleared
10 5 (0.88%) CCNA
11 4 (0.70%) Azure Certification
11 4 (0.70%) ITIL Foundation Certificate
11 4 (0.70%) MCSE
11 4 (0.70%) PMI Certification
12 3 (0.53%) CCNP
12 3 (0.53%) ISO 27001 Lead Auditor
12 3 (0.53%) PMP
Quality Assurance & Compliance
1 93 (16.32%) SLA
2 17 (2.98%) ISO/IEC 27001
2 17 (2.98%) QA
3 13 (2.28%) NIST
4 7 (1.23%) GDPR
5 6 (1.05%) Data Quality
5 6 (1.05%) ISO/IEC 20000
6 5 (0.88%) ISO 9001
7 4 (0.70%) Disclosure Scotland
8 3 (0.53%) Accessibility
9 2 (0.35%) Cyber Essentials
9 2 (0.35%) PMO
10 1 (0.18%) Actionable Recommendations
System Software
1 54 (9.47%) Active Directory
2 17 (2.98%) Firmware
3 7 (1.23%) VMware Infrastructure
4 3 (0.53%) Hyper-V
4 3 (0.53%) SRDF
4 3 (0.53%) Virtual Machines
4 3 (0.53%) vSphere
5 1 (0.18%) VMware NSX
Systems Management
1 27 (4.74%) SCCM
2 17 (2.98%) Microsoft Intune
3 14 (2.46%) Ansible
3 14 (2.46%) NetBackup
3 14 (2.46%) Puppet
4 6 (1.05%) Single Sign-On
5 4 (0.70%) Endace
6 3 (0.53%) EMC TimeFinder
6 3 (0.53%) WSUS
7 2 (0.35%) IBM BigFix
7 2 (0.35%) Tivoli
8 1 (0.18%) Kubernetes
8 1 (0.18%) Terraform
Vendors
1 204 (35.79%) Microsoft
2 73 (12.81%) ServiceNow
3 25 (4.39%) Cisco
4 18 (3.16%) Citrix
5 17 (2.98%) HP
5 17 (2.98%) Oracle
6 14 (2.46%) Veritas
7 11 (1.93%) Remedy
7 11 (1.93%) SAP
8 9 (1.58%) VMware
9 8 (1.40%) F5
9 8 (1.40%) Okta
10 7 (1.23%) BMC
11 5 (0.88%) Juniper
11 5 (0.88%) NetApp
12 4 (0.70%) BT
12 4 (0.70%) Dell
12 4 (0.70%) Fortinet
12 4 (0.70%) Google
12 4 (0.70%) Openreach