Period
to 20 January 2018

The median contractor rate for a 3rd Line Support Specialist was £388 per day in advertised job vacancies during the 6 months to 20 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support Specialist
UK
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 855 833 867
Rank change year-on-year -22 +34 +3
Contract jobs requiring a 3rd Line Support Specialist 15 11 10
As % of all contract IT jobs advertised in the UK 0.015% 0.011% 0.009%
As % of the Job Titles category 0.016% 0.012% 0.010%
Number of daily rates quoted 7 8 9
UK median daily rate £388 £283 £320
Median daily rate % change year-on-year +37.17% -11.72% -5.19%
10th Percentile £254 £222 £197
90th Percentile £420 £341 £505
UK excluding London median daily rate £379 £283 £195
% change year-on-year +34.07% +44.87% -30.36%
Number of hourly rates quoted 0 2 0
UK median hourly rate - £43.28 -
UK excluding London median hourly rate - £43.28 -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,249 91,784 102,687
% of contract IT jobs with a recognized job title 94.80% 94.78% 94.95%
Number of daily rates quoted 62,616 59,908 65,517
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £253 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,769 3,237 3,875
UK median hourly rate £18.50 £18.00 £19.00
Median hourly rate % change year-on-year +2.78% -5.26% +15.15%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.10 £47.50
UK excluding London median hourly rate £17.50 £17.50 £18.13
% change year-on-year - -3.45% +9.85%

3rd Line Support Specialist
Job Vacancy Trend

Job postings that featured 3rd Line Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Specialist in the UK

3rd Line Support Specialist
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support Specialist.

Contractor daily rate trend for 3rd Line Support Specialist in the UK

3rd Line Support Specialist
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Support Specialist over the 6 months to 20 January 2018.

Contractor daily rate histogram for 3rd Line Support Specialist in the UK

3rd Line Support Specialist
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support Specialist.

Contractor hourly rate trend for 3rd Line Support Specialist in the UK

3rd Line Support Specialist
Top 7 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support Specialist within the UK over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 15 £388 +37.17%
UK excluding London +9 12 £379 +34.07%
South East -17 7 £379 +12.22%
North of England +38 4 £450 +81.82%
North West - 4 £450 -
London - 3 £400 -
East of England -11 1 £240 -20.00%

3rd Line Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 January 2018, 3rd Line Support Specialist contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Support Specialist in the job title.

1 12 (80.00%) Windows
2 11 (73.33%) ITIL
2 11 (73.33%) Active Directory
3 9 (60.00%) Linux
3 9 (60.00%) Office 365
4 8 (53.33%) Citrix
5 7 (46.67%) SharePoint
5 7 (46.67%) Service Management
5 7 (46.67%) Change Management
6 6 (40.00%) Windows Server 2003
6 6 (40.00%) Unix
6 6 (40.00%) SQL
6 6 (40.00%) Windows Server 2008
6 6 (40.00%) Skype for Business
6 6 (40.00%) ITIL V3
7 5 (33.33%) Continuous Improvement
7 5 (33.33%) SCCM
7 5 (33.33%) SC Cleared
7 5 (33.33%) Security Cleared
7 5 (33.33%) Analytical Skills
7 5 (33.33%) Operational Acceptance Criteria
7 5 (33.33%) ITIL Certification
7 5 (33.33%) Microsoft
7 5 (33.33%) VMware
8 4 (26.67%) VMware Workstation
8 4 (26.67%) Business Continuity
8 4 (26.67%) Dynamics GP
8 4 (26.67%) WSUS
8 4 (26.67%) McAfee
8 4 (26.67%) Blackberry

3rd Line Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (46.67%) SharePoint
2 6 (40.00%) Skype for Business
3 4 (26.67%) IIS
4 2 (13.33%) MS Exchange
5 1 (6.67%) Apache
5 1 (6.67%) Tomcat
Applications
1 4 (26.67%) Microsoft Office
Business Applications
1 4 (26.67%) Dynamics GP
2 3 (20.00%) Dynamics CRM
Cloud Services
1 9 (60.00%) Office 365
2 4 (26.67%) Microsoft Azure
3 3 (20.00%) Azure Active Directory
Communications & Networking
1 4 (26.67%) DHCP
1 4 (26.67%) DNS
1 4 (26.67%) Skype
2 1 (6.67%) VPN
Database & Business Intelligence
1 4 (26.67%) SQL Server
1 4 (26.67%) SQL Server 2008
General
1 2 (13.33%) Finance
2 1 (6.67%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (26.67%) .NET
2 2 (13.33%) J2EE
2 2 (13.33%) REST
2 2 (13.33%) SOAP
2 2 (13.33%) Web Services
Miscellaneous
1 5 (33.33%) Analytical Skills
2 4 (26.67%) Blackberry
2 4 (26.67%) Management Information System
3 2 (13.33%) Mobile Payment
4 1 (6.67%) Data Centre
4 1 (6.67%) Smart Meter
Operating Systems
1 12 (80.00%) Windows
2 9 (60.00%) Linux
3 6 (40.00%) Unix
3 6 (40.00%) Windows Server 2003
3 6 (40.00%) Windows Server 2008
4 4 (26.67%) SUSE
4 4 (26.67%) Windows Server
4 4 (26.67%) Windows Server 2012
5 1 (6.67%) Red Hat Enterprise Linux
Processes & Methodologies
1 11 (73.33%) ITIL
2 7 (46.67%) Change Management
2 7 (46.67%) Service Management
3 6 (40.00%) ITIL V3
4 5 (33.33%) Continuous Improvement
4 5 (33.33%) Operational Acceptance Criteria
5 4 (26.67%) Business Continuity
5 4 (26.67%) Disaster Recovery
5 4 (26.67%) Email Filtering
5 4 (26.67%) Identity Management
5 4 (26.67%) Kalman Filter
5 4 (26.67%) Task Automation
5 4 (26.67%) Virtual Environments
6 3 (20.00%) CRM
6 3 (20.00%) ITSM
6 3 (20.00%) Service Delivery
7 2 (13.33%) Problem Management
8 1 (6.67%) Infrastructure Monitoring
8 1 (6.67%) Patch Management
8 1 (6.67%) Proactive Management
Programming Languages
1 6 (40.00%) SQL
2 2 (13.33%) Java
2 2 (13.33%) PL/SQL
Qualifications
1 5 (33.33%) ITIL Certification
1 5 (33.33%) SC Cleared
1 5 (33.33%) Security Cleared
2 2 (13.33%) CCA
2 2 (13.33%) Citrix Certification
2 2 (13.33%) VMware Certified Professional (VCP)
3 1 (6.67%) DV Cleared
3 1 (6.67%) MCP
3 1 (6.67%) MCSA
3 1 (6.67%) MCSE
3 1 (6.67%) Microsoft Certification
System Software
1 11 (73.33%) Active Directory
2 4 (26.67%) VMware Workstation
3 3 (20.00%) VMware Infrastructure
4 2 (13.33%) Hyper-V
Systems Management
1 5 (33.33%) SCCM
2 4 (26.67%) Forefront Identity Manager
2 4 (26.67%) McAfee ePO
2 4 (26.67%) WSUS
3 1 (6.67%) OVSD
Vendors
1 8 (53.33%) Citrix
2 5 (33.33%) Microsoft
2 5 (33.33%) VMware
3 4 (26.67%) Cisco
3 4 (26.67%) Clearswift
3 4 (26.67%) IronPort
3 4 (26.67%) Lumension
3 4 (26.67%) McAfee
3 4 (26.67%) Micro Focus
3 4 (26.67%) MobileIron
3 4 (26.67%) NetApp
4 3 (20.00%) HP
4 3 (20.00%) ServiceNow
5 2 (13.33%) Oracle
6 1 (6.67%) Red Hat