Period
to 24 November 2017

The median contractor rate for a Senior Service Desk Analyst was £140 per day in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Senior Service Desk Analyst
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 874 868 857
Rank change year-on-year -6 -11 -2
Contract jobs requiring a Senior Service Desk Analyst 22 18 37
As % of all contract IT jobs advertised in the UK 0.021% 0.017% 0.032%
As % of the Job Titles category 0.023% 0.018% 0.034%
Number of daily rates quoted 11 14 8
UK median daily rate £140 £186 £266
Median daily rate % change year-on-year -24.83% -30.05% +29.88%
10th Percentile £115 £144 £158
90th Percentile £194 £260 £301
UK excluding London median daily rate £140 £188 £194
% change year-on-year -25.33% -3.23% -11.93%
Number of hourly rates quoted 6 1 7
UK median hourly rate £17.38 £12.50 £15.50
Median hourly rate % change year-on-year +39.00% -19.35% -25.30%
10th Percentile £15.19 £11.25 £14.95
90th Percentile £22.66 £13.75 £23.75
UK excluding London median hourly rate - £12.50 £22.50
% change year-on-year - -44.44% +22.32%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97695 99488 108685
% of contract IT jobs with a recognized job title 94.79% 94.75% 94.91%
Number of daily rates quoted 64489 64865 69136
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2905 3326 4142
UK median hourly rate £18.69 £18.00 £18.00
Median hourly rate % change year-on-year +3.81% - +9.09%
10th Percentile £10.93 £10.50 £10.50
90th Percentile £47.83 £47.45 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Senior Service Desk Analyst
Job Vacancy Trend

Job postings that featured Senior Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Senior Service Desk Analyst.

Contractor daily rate trend for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Senior Service Desk Analyst.

Contractor hourly rate trend for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Top 8 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Senior Service Desk Analyst within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 22 £140 -24.83% 5
UK excluding London +28 11 £140 -25.33% 5
London 0 11 £150 -3.23%
Midlands +34 6 £150 -
West Midlands +23 6 £150 -
South West - 3 - - 2
Yorkshire - 2 £120 -
North of England - 2 £120 -

Senior Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, Senior Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Senior Service Desk Analyst in the job title.

1 19 (86.36%) Windows
2 15 (68.18%) ITIL
2 15 (68.18%) Microsoft
3 11 (50.00%) Windows 7
4 9 (40.91%) Microsoft Office
4 9 (40.91%) WAN
5 8 (36.36%) NHS
5 8 (36.36%) Blackberry
5 8 (36.36%) ITSM
6 7 (31.82%) Change Management
6 7 (31.82%) LAN
6 7 (31.82%) Windows 2000
7 6 (27.27%) SLA
7 6 (27.27%) Law
8 5 (22.73%) Service Management
8 5 (22.73%) Service Delivery
8 5 (22.73%) Windows XP
8 5 (22.73%) 3G
8 5 (22.73%) HP
8 5 (22.73%) Problem Management
8 5 (22.73%) Trend Analysis
8 5 (22.73%) Process Improvement
8 5 (22.73%) PMO
9 4 (18.18%) Service Desk Management
9 4 (18.18%) Performance Management
9 4 (18.18%) Legal
10 3 (13.64%) ITIL Certification
10 3 (13.64%) Blackberry Enterprise Server
10 3 (13.64%) Finance
10 3 (13.64%) Ticket Management

Senior Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (13.64%) Blackberry Enterprise Server
Applications
1 9 (40.91%) Microsoft Office
2 1 (4.55%) Microsoft Excel
2 1 (4.55%) Microsoft PowerPoint
Business Applications
1 1 (4.55%) SystmOne
Cloud Services
1 1 (4.55%) Microsoft Azure
1 1 (4.55%) Office 365
Communications & Networking
1 9 (40.91%) WAN
2 7 (31.82%) LAN
3 5 (22.73%) 3G
General
1 6 (27.27%) Law
2 4 (18.18%) Legal
3 3 (13.64%) Finance
Miscellaneous
1 8 (36.36%) Blackberry
1 8 (36.36%) NHS
2 3 (13.64%) iPhone
3 1 (4.55%) Management Information System
Operating Systems
1 19 (86.36%) Windows
2 11 (50.00%) Windows 7
3 7 (31.82%) Windows 2000
4 5 (22.73%) Windows XP
5 1 (4.55%) Windows 10
Processes & Methodologies
1 15 (68.18%) ITIL
2 8 (36.36%) ITSM
3 7 (31.82%) Change Management
4 5 (22.73%) Problem Management
4 5 (22.73%) Process Improvement
4 5 (22.73%) Service Delivery
4 5 (22.73%) Service Management
4 5 (22.73%) Trend Analysis
5 4 (18.18%) Performance Management
5 4 (18.18%) Service Desk Management
6 3 (13.64%) Ticket Management
7 1 (4.55%) Email Migration
7 1 (4.55%) Mentoring
7 1 (4.55%) Migration
Qualifications
1 3 (13.64%) ITIL Certification
2 1 (4.55%) Security Cleared
Quality Assurance & Compliance
1 6 (27.27%) SLA
2 5 (22.73%) PMO
System Software
1 1 (4.55%) Active Directory
Systems Management
1 1 (4.55%) SCCM
Vendors
1 15 (68.18%) Microsoft
2 5 (22.73%) HP
3 2 (9.09%) LANDesk
4 1 (4.55%) Cisco
4 1 (4.55%) Citrix