Period
to 14 December 2018

The median contractor rate for a Senior Service Desk Analyst was £148 per day in advertised job vacancies during the 6 months to 14 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Senior Service Desk Analyst
UK
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 881 864 873
Rank change year-on-year -17 +9 +19
Contract jobs requiring a Senior Service Desk Analyst 22 24 16
As % of all contract IT jobs advertised in the UK 0.021% 0.023% 0.016%
As % of the Job Titles category 0.022% 0.024% 0.016%
Number of daily rates quoted 19 9 10
UK median daily rate £148 £150 £185
Median daily rate % change year-on-year -1.67% -18.92% -30.52%
10th Percentile £116 £135 £139
90th Percentile £246 £203 £260
UK excluding London median daily rate £150 £140 £185
% change year-on-year +7.14% -24.32% -4.52%
Number of hourly rates quoted 1 7 1
UK median hourly rate £13.75 £17.38 £12.50
Median hourly rate % change year-on-year -20.86% +39.00% -19.35%
10th Percentile £12.88 £15.19 £11.25
90th Percentile £14.63 £24.70 £13.75
UK excluding London median hourly rate £13.75 £24.00 £12.50
% change year-on-year -42.71% +92.00% -44.44%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 99,385 98,013 97,683
% of contract IT jobs with a recognized job title 94.73% 94.93% 94.79%
Number of daily rates quoted 65,815 64,975 63,714
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +4.29%
10th Percentile £270 £258 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £395
% change year-on-year +6.25% +1.27% +5.33%
Number of hourly rates quoted 3,045 2,860 3,314
UK median hourly rate £18.50 £18.70 £18.00
Median hourly rate % change year-on-year -1.07% +3.89% -
10th Percentile £11.00 £10.80 £10.50
90th Percentile £48.75 £47.85 £47.50
UK excluding London median hourly rate £17.50 £18.00 £17.50
% change year-on-year -2.78% +2.86% -

Senior Service Desk Analyst
Job Vacancy Trend

Job postings that featured Senior Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Senior Service Desk Analyst.

Contractor daily rate trend for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Senior Service Desk Analyst over the 6 months to 14 December 2018.

Contractor daily rate histogram for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Senior Service Desk Analyst.

Contractor hourly rate trend for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Top 8 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Senior Service Desk Analyst within the UK over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 22 £148 -1.67% 6
UK excluding London -30 14 £150 +7.14% 6
London +14 8 £148 -12.59% 1
East of England +2 8 £118 - 2
South East - 4 £238 - 1
North of England -9 2 £148 +22.92% 2
Yorkshire -14 1 £175 +45.83% 2
North West - 1 £120 -

Senior Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 December 2018, Senior Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Senior Service Desk Analyst in the job title.

1 11 (50.00%) Windows
2 9 (40.91%) Active Directory
3 8 (36.36%) Microsoft
4 6 (27.27%) Service Delivery
4 6 (27.27%) Microsoft Office
4 6 (27.27%) ITIL
4 6 (27.27%) SLA
5 5 (22.73%) Windows 10
5 5 (22.73%) Incident Management
5 5 (22.73%) Windows 7
5 5 (22.73%) Office 365
6 4 (18.18%) Android
6 4 (18.18%) Finance
6 4 (18.18%) Apple iOS
7 3 (13.64%) Performance Tuning
7 3 (13.64%) Data Centre
7 3 (13.64%) Virtual Desktop
7 3 (13.64%) Break/Fix
7 3 (13.64%) Migration
7 3 (13.64%) Retail
7 3 (13.64%) Asset Management
7 3 (13.64%) Freedom of Information
7 3 (13.64%) Statistics
7 3 (13.64%) Fat Client
7 3 (13.64%) SCCM
7 3 (13.64%) Network Security
7 3 (13.64%) SQL Server
7 3 (13.64%) VoIP
7 3 (13.64%) Microsoft Certification
7 3 (13.64%) A+ Certification

Senior Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (9.09%) MS Exchange
Applications
1 6 (27.27%) Microsoft Office
2 2 (9.09%) Microsoft Excel
2 2 (9.09%) MS Visio
Business Applications
1 1 (4.55%) Remedy ITSM
Cloud Services
1 5 (22.73%) Office 365
2 1 (4.55%) Microsoft Azure
2 1 (4.55%) SaaS
Communications & Networking
1 3 (13.64%) Network Security
1 3 (13.64%) SAN
1 3 (13.64%) VoIP
2 1 (4.55%) Internet
2 1 (4.55%) LAN
2 1 (4.55%) WAN
Database & Business Intelligence
1 3 (13.64%) SQL Server
General
1 4 (18.18%) Finance
2 3 (13.64%) Retail
3 2 (9.09%) Pharmaceutical
4 1 (4.55%) Law
4 1 (4.55%) Legal
Miscellaneous
1 3 (13.64%) Data Centre
1 3 (13.64%) EPoS
1 3 (13.64%) Fat Client
1 3 (13.64%) Freedom of Information
1 3 (13.64%) Thin Client
2 2 (9.09%) Enterprise Software
2 2 (9.09%) Life Science
2 2 (9.09%) Management Information System
2 2 (9.09%) NHS
3 1 (4.55%) Analytical Skills
Operating Systems
1 11 (50.00%) Windows
2 5 (22.73%) Windows 10
2 5 (22.73%) Windows 7
3 4 (18.18%) Android
3 4 (18.18%) Apple iOS
4 3 (13.64%) Linux
4 3 (13.64%) Unix
5 2 (9.09%) Windows Server
6 1 (4.55%) Windows 8
Processes & Methodologies
1 6 (27.27%) ITIL
1 6 (27.27%) Service Delivery
2 5 (22.73%) Incident Management
3 3 (13.64%) Asset Management
3 3 (13.64%) Break/Fix
3 3 (13.64%) Migration
3 3 (13.64%) Performance Tuning
3 3 (13.64%) Statistics
4 2 (9.09%) Antivirus Management
4 2 (9.09%) Fault Analysis
4 2 (9.09%) Network Monitoring
5 1 (4.55%) Coaching
5 1 (4.55%) CRM
5 1 (4.55%) Disaster Recovery
5 1 (4.55%) Document Management
5 1 (4.55%) ERP
5 1 (4.55%) ITSM
5 1 (4.55%) Mobile Device Management
5 1 (4.55%) Practice Management
5 1 (4.55%) Problem-Solving
Qualifications
1 3 (13.64%) A+ Certification
1 3 (13.64%) MCSA
1 3 (13.64%) MCSE
1 3 (13.64%) Microsoft Certification
Quality Assurance & Compliance
1 6 (27.27%) SLA
2 2 (9.09%) Sarbanes-Oxley
System Software
1 9 (40.91%) Active Directory
2 3 (13.64%) Virtual Desktop
Systems Management
1 3 (13.64%) SCCM
2 2 (9.09%) WSUS
Vendors
1 8 (36.36%) Microsoft
2 2 (9.09%) Apple
2 2 (9.09%) Remedy
2 2 (9.09%) ServiceNow
3 1 (4.55%) Citrix