Senior Service Desk Analyst Jobs

Senior Service Desk Analyst
UK

The median Senior Service Desk Analyst salary in the UK is £45,000 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 696 893 938
Rank change year-on-year +197 +45 +250
Permanent jobs requiring a Senior Service Desk Analyst 15 17 26
As % of all permanent jobs advertised in the UK 0.027% 0.017% 0.027%
As % of the Job Titles category 0.030% 0.018% 0.029%
Number of salaries quoted 15 16 16
10th Percentile £32,110 £37,134 £24,779
25th Percentile £33,555 £39,268 £28,250
Median annual salary (50th Percentile) £45,000 £40,313 £32,518
Median % change year-on-year +11.63% +23.97% +11.17%
75th Percentile £53,750 £44,500 £36,855
90th Percentile - £51,250 £49,000
UK excluding London median annual salary £33,715 £40,157 £30,000
% change year-on-year -16.04% +33.86% +15.38%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,435 96,820 89,564
% of permanent jobs with a recognized job title 90.41% 94.78% 91.46%
Number of salaries quoted 25,727 69,155 56,824
10th Percentile £28,822 £28,500 £32,500
25th Percentile £41,000 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,399 £50,000 £53,500
% change year-on-year +2.80% -6.54% +6.63%

Senior Service Desk Analyst
Job Vacancy Trend

Job postings that featured Senior Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Senior Service Desk Analyst.

Salary trend for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing Senior Service Desk Analyst over the 6 months to 28 May 2025.

Salary histogram for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Service Desk Analyst within the UK over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +157 15 £45,000 +11.63% 8
London +123 9 £52,500 +14.75% 4
UK excluding London +189 6 £33,715 -16.04% 6
Work from Home +123 6 £52,500 +3.45%
North West - 3 £33,715 -
North of England - 3 £33,715 -
Midlands +54 2 £33,500 -16.90% 1
East Midlands - 2 £33,500 - 1
East of England - 1 £37,000 -

Senior Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2025, Senior Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Senior Service Desk Analyst in the job title.

1 14 (93.33%) Microsoft
1 14 (93.33%) ITIL
2 11 (73.33%) Microsoft 365
3 10 (66.67%) Active Directory
4 9 (60.00%) Microsoft Exchange
4 9 (60.00%) Microsoft Intune
5 7 (46.67%) Azure
5 7 (46.67%) Problem-Solving
5 7 (46.67%) Windows
5 7 (46.67%) Microsoft Office
5 7 (46.67%) Change Management
5 7 (46.67%) Cisco
6 6 (40.00%) Social Skills
6 6 (40.00%) Problem Management
6 6 (40.00%) Meraki
7 5 (33.33%) VMware
7 5 (33.33%) ITSM
8 4 (26.67%) HP
8 4 (26.67%) VMware Infrastructure
8 4 (26.67%) Customer Service
9 3 (20.00%) Customer Experience
9 3 (20.00%) Continuous Improvement
9 3 (20.00%) ITIL Foundation Certificate
9 3 (20.00%) WebEx
9 3 (20.00%) OneDrive
9 3 (20.00%) Windows 10
9 3 (20.00%) ServiceNow
9 3 (20.00%) MOS
9 3 (20.00%) Self-Motivation
9 3 (20.00%) Service Management

Senior Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (60.00%) Microsoft Exchange
2 3 (20.00%) SharePoint
Applications
1 7 (46.67%) Microsoft Office
2 3 (20.00%) Microsoft PowerPoint
Cloud Services
1 11 (73.33%) Microsoft 365
2 7 (46.67%) Azure
3 3 (20.00%) OneDrive
Communications & Networking
1 3 (20.00%) WebEx
2 1 (6.67%) DHCP
2 1 (6.67%) DNS
2 1 (6.67%) Firewall
2 1 (6.67%) TCP/IP
2 1 (6.67%) VPN
General
1 6 (40.00%) Social Skills
Miscellaneous
1 3 (20.00%) Self-Motivation
2 1 (6.67%) Onboarding
Operating Systems
1 7 (46.67%) Windows
2 3 (20.00%) Windows 10
3 1 (6.67%) Android
3 1 (6.67%) Apple iOS
3 1 (6.67%) Windows Server
Processes & Methodologies
1 14 (93.33%) ITIL
2 7 (46.67%) Change Management
2 7 (46.67%) Problem-Solving
3 6 (40.00%) Problem Management
4 5 (33.33%) ITSM
5 4 (26.67%) Customer Service
6 3 (20.00%) Continuous Improvement
6 3 (20.00%) Customer Experience
6 3 (20.00%) Service Delivery
6 3 (20.00%) Service Management
7 1 (6.67%) Agile
7 1 (6.67%) Process Improvement
7 1 (6.67%) Stakeholder Management
Qualifications
1 3 (20.00%) Degree
1 3 (20.00%) ITIL Foundation Certificate
1 3 (20.00%) MOS
2 1 (6.67%) A+ Certification
2 1 (6.67%) CompTIA Security+
2 1 (6.67%) MCSA
2 1 (6.67%) Microsoft Certification
System Software
1 10 (66.67%) Active Directory
2 4 (26.67%) VMware Infrastructure
Systems Management
1 9 (60.00%) Microsoft Intune
Vendors
1 14 (93.33%) Microsoft
2 7 (46.67%) Cisco
3 6 (40.00%) Meraki
4 5 (33.33%) VMware
5 4 (26.67%) HP
6 3 (20.00%) Apple
6 3 (20.00%) ServiceNow
7 1 (6.67%) Citrix
7 1 (6.67%) Dell
7 1 (6.67%) Sophos