Customer Experience (CX)
UK > Wales
The table below provides summary statistics and contractor rates for jobs advertised in Wales requiring Customer Experience skills. It covers contract job vacancies from the 6 months leading up to 31 January 2026, with comparisons to the same periods in the previous two years.
| 6 months to 31 Jan 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 38 | 48 | 45 |
| Rank change year-on-year | +10 | -3 | +16 |
| Contract jobs citing Customer Experience | 12 | 1 | 3 |
| As % of all contract jobs in Wales | 2.60% | 0.27% | 0.71% |
| As % of the Processes & Methodologies category | 3.31% | 0.31% | 0.84% |
| Number of daily rates quoted | 5 | 1 | 1 |
| 10th Percentile | £256 | - | - |
| 25th Percentile | £406 | £563 | - |
| Median daily rate (50th Percentile) | £413 | £575 | £300 |
| Median % change year-on-year | -28.26% | +91.67% | -42.86% |
| 75th Percentile | £419 | £588 | - |
| 90th Percentile | - | - | - |
| UK median daily rate | £500 | £450 | £488 |
| % change year-on-year | +11.11% | -7.69% | -2.50% |
| Number of hourly rates quoted | 7 | 0 | 0 |
| 10th Percentile | - | - | - |
| 25th Percentile | £13.33 | - | - |
| Median hourly rate | £13.85 | - | - |
| 75th Percentile | £14.36 | - | - |
| 90th Percentile | - | - | - |
| UK median hourly rate | £17.69 | £24.18 | £17.72 |
| % change year-on-year | -26.84% | +36.46% | +1.26% |
All Process & Methodology Skills
Wales
Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Wales.
| Contract vacancies with a requirement for process or methodology skills | 363 | 324 | 358 |
| As % of all contract IT jobs advertised in Wales | 78.57% | 86.86% | 84.24% |
| Number of daily rates quoted | 225 | 202 | 269 |
| 10th Percentile | £195 | £167 | £175 |
| 25th Percentile | £290 | £234 | £225 |
| Median daily rate (50th Percentile) | £413 | £425 | £420 |
| Median % change year-on-year | -2.94% | +1.19% | -11.58% |
| 75th Percentile | £509 | £550 | £563 |
| 90th Percentile | £645 | £650 | £653 |
| UK median daily rate | £500 | £525 | £525 |
| % change year-on-year | -4.76% | - | -4.55% |
| Number of hourly rates quoted | 56 | 34 | 27 |
| 10th Percentile | £13.33 | £16.08 | £13.03 |
| 25th Percentile | £15.08 | £20.12 | £21.30 |
| Median hourly rate | £18.18 | £22.50 | £32.50 |
| Median % change year-on-year | -19.20% | -30.77% | +72.73% |
| 75th Percentile | £23.50 | £29.69 | £55.25 |
| 90th Percentile | £36.00 | £43.88 | £86.72 |
| UK median hourly rate | £25.15 | £32.50 | £35.96 |
| % change year-on-year | -22.62% | -9.62% | +12.38% |
Customer Experience
Job Vacancy Trend in Wales
Historical trend showing the proportion of contract IT job postings citing Customer Experience relative to all contract IT jobs advertised in Wales.
Customer Experience
Daily Rate Trend in Wales
Contractor daily rate distribution trend for jobs in Wales citing Customer Experience.
Customer Experience
Daily Rate Histogram in Wales
Daily rate distribution for jobs citing Customer Experience in Wales over the 6 months to 31 January 2026.
Customer Experience
Hourly Rate Trend in Wales
Contractor hourly rate distribution trend for jobs in Wales citing Customer Experience.
Customer Experience
Contract Job Locations in Wales
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Experience within the Wales region over the 6 months to 31 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| West Wales | - | 7 | - | - | 1 |
| South Wales | +2 | 5 | £413 | -28.26% | 3 |
| Customer Experience UK |
|||||
Customer Experience
Co-Occurring Skills & Capabilities in Wales by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||