Period
to 19 November 2017

The median contractor rate for a Service Desk Analyst was £110 per day in advertised job vacancies in Wales during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > Wales
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 70 85 101
Rank change year-on-year +15 +16 -17
Contract jobs requiring a Service Desk Analyst 20 20 19
As % of all contract IT jobs advertised in Wales 1.70% 1.42% 1.14%
As % of the Job Titles category 1.75% 1.45% 1.19%
Number of daily rates quoted 8 4 7
Wales median daily rate £110 £108 £275
Median daily rate % change year-on-year +2.33% -60.91% +83.33%
10th Percentile £99 £94 £198
90th Percentile £146 £175 £345
UK median daily rate £133 £130 £130
% change year-on-year +1.92% - -13.33%
Number of hourly rates quoted 11 13 9
Wales median hourly rate £13.00 £11.50 £11.00
Median hourly rate % change year-on-year +13.04% +4.55% +4.76%
10th Percentile £11.17 £10.75 £9.40
90th Percentile £15.24 £13.80 £16.40
UK median hourly rate £13.01 £13.00 £14.00
% change year-on-year +0.06% -7.14% +3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Wales
Contract vacancies in Wales with a recognized job title 1143 1375 1602
% of contract IT jobs with a recognized job title 96.95% 97.93% 96.33%
Number of daily rates quoted 763 922 1135
Wales median daily rate £375 £400 £350
Median daily rate % change year-on-year -6.25% +14.29% -
10th Percentile £167 £193 £210
90th Percentile £550 £556 £475
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 61 89 82
Wales median hourly rate £15.24 £13.50 £13.75
Median hourly rate % change year-on-year +12.89% -1.82% -5.17%
10th Percentile £10.50 £10.30 £9.25
90th Percentile £47.00 £64.00 £30.25
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Service Desk Analyst
Job Vacancy Trend in Wales

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Desk Analyst in Wales

Service Desk Analyst
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Wales.

Contractor daily rate trend for Service Desk Analyst in Wales

Service Desk Analyst
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Wales.

Contractor hourly rate trend for Service Desk Analyst in Wales

Service Desk Analyst
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Wales region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +12 19 £110 +2.33% 3
Mid Wales +2 1 - -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 19 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region featuring Service Desk Analyst in the job title.

1 13 (65.00%) Windows
2 7 (35.00%) Windows 7
2 7 (35.00%) Active Directory
3 6 (30.00%) Microsoft Office
3 6 (30.00%) ITIL
3 6 (30.00%) Incident Management
4 4 (20.00%) Windows XP
4 4 (20.00%) SLA
4 4 (20.00%) Microsoft
5 3 (15.00%) Citrix
5 3 (15.00%) ITSM
5 3 (15.00%) Office 365
5 3 (15.00%) SC Cleared
5 3 (15.00%) Security Cleared
6 2 (10.00%) SCCM
6 2 (10.00%) Time Management
6 2 (10.00%) Statistics
6 2 (10.00%) Skype for Business
6 2 (10.00%) Continuous Improvement
6 2 (10.00%) Cisco Certification
6 2 (10.00%) Microsoft Certification
6 2 (10.00%) CCNA
6 2 (10.00%) LAN
7 1 (5.00%) WAN
7 1 (5.00%) ADSL
7 1 (5.00%) SAP
7 1 (5.00%) MCSE
7 1 (5.00%) MCSA
7 1 (5.00%) Cisco
7 1 (5.00%) Mac OS X

Service Desk Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (10.00%) Skype for Business
Applications
1 6 (30.00%) Microsoft Office
Cloud Services
1 3 (15.00%) Office 365
Communications & Networking
1 2 (10.00%) LAN
2 1 (5.00%) ADSL
2 1 (5.00%) WAN
2 1 (5.00%) Wi-Fi
General
1 1 (5.00%) Advertising
Miscellaneous
1 1 (5.00%) iPad
1 1 (5.00%) iPhone
Operating Systems
1 13 (65.00%) Windows
2 7 (35.00%) Windows 7
3 4 (20.00%) Windows XP
4 1 (5.00%) Mac OS X
4 1 (5.00%) Windows 10
4 1 (5.00%) Windows 8
4 1 (5.00%) Windows Server
Processes & Methodologies
1 6 (30.00%) Incident Management
1 6 (30.00%) ITIL
2 3 (15.00%) ITSM
3 2 (10.00%) Continuous Improvement
3 2 (10.00%) Statistics
3 2 (10.00%) Time Management
4 1 (5.00%) Logistics
4 1 (5.00%) Network Management
4 1 (5.00%) Proactive Management
4 1 (5.00%) Resource Management
4 1 (5.00%) Service Management
4 1 (5.00%) Ticket Management
Qualifications
1 3 (15.00%) SC Cleared
1 3 (15.00%) Security Cleared
2 2 (10.00%) CCNA
2 2 (10.00%) Cisco Certification
2 2 (10.00%) Microsoft Certification
3 1 (5.00%) CCENT
3 1 (5.00%) Degree
3 1 (5.00%) ITIL Foundation Certificate
3 1 (5.00%) MCITP
3 1 (5.00%) MCSA
3 1 (5.00%) MCSE
3 1 (5.00%) MCTS
3 1 (5.00%) MOS
Quality Assurance & Compliance
1 4 (20.00%) SLA
System Software
1 7 (35.00%) Active Directory
Systems Management
1 2 (10.00%) SCCM
2 1 (5.00%) WSUS
Vendors
1 4 (20.00%) Microsoft
2 3 (15.00%) Citrix
3 1 (5.00%) Cisco
3 1 (5.00%) McAfee
3 1 (5.00%) Remedy
3 1 (5.00%) SAP