Period
to 26 September 2018

The median contractor rate for a Service Desk Analyst was £340 per day in advertised job vacancies in Wales during the 6 months to 26 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > Wales
6 months to
26 Sep 2018
Same period 2017 Same period 2016
Rank 99 75 75
Rank change year-on-year -24 0 +24
Contract jobs requiring a Service Desk Analyst 13 20 16
As % of all contract IT jobs advertised in Wales 0.84% 1.71% 1.36%
As % of the Job Titles category 0.86% 1.77% 1.39%
Number of daily rates quoted 1 7 3
Wales median daily rate £340 £110 £100
Median daily rate % change year-on-year +209.09% +10.00% -63.64%
UK median daily rate £130 £130 £128
% change year-on-year - +1.96% -1.92%
Number of hourly rates quoted 10 11 10
Wales median hourly rate £11.33 £11.17 £12.25
Median hourly rate % change year-on-year +1.39% -8.82% +16.67%
10th Percentile £10.16 £10.50 £10.73
90th Percentile £13.65 £15.24 £14.28
UK median hourly rate £14.00 £13.50 £13.33
% change year-on-year +3.70% +1.28% +1.21%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Wales
Contract vacancies in Wales with a recognized job title 1,517 1,131 1,148
% of contract IT jobs with a recognized job title 97.81% 96.75% 97.62%
Number of daily rates quoted 1,065 771 751
Wales median daily rate £405 £375 £378
Median daily rate % change year-on-year +8.00% -0.66% +7.86%
10th Percentile £275 £173 £206
90th Percentile £575 £538 £525
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 68 83 82
Wales median hourly rate £12.33 £17.00 £13.50
Median hourly rate % change year-on-year -27.50% +25.93% +3.85%
10th Percentile £10.13 £10.50 £10.13
90th Percentile £23.79 £54.00 £73.38
UK median hourly rate £17.50 £18.92 £18.62
% change year-on-year -7.51% +1.60% +3.52%

Service Desk Analyst
Job Vacancy Trend in Wales

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Desk Analyst in Wales

Service Desk Analyst
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Wales.

Contractor daily rate trend for Service Desk Analyst in Wales

Service Desk Analyst
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Wales.

Contractor hourly rate trend for Service Desk Analyst in Wales

Service Desk Analyst
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Wales region over the 6 months to 26 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -38 13 £340 +209.09% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 20 Co-occurring IT Skills in Wales

For the 6 months to 26 September 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Wales region featuring Service Desk Analyst in the job title.

1 5 (38.46%) Active Directory
2 4 (30.77%) ITIL
2 4 (30.77%) Windows
3 3 (23.08%) Windows 7
3 3 (23.08%) Microsoft
3 3 (23.08%) HP
4 2 (15.38%) SQL
4 2 (15.38%) Linux
4 2 (15.38%) Windows XP
5 1 (7.69%) SLA
5 1 (7.69%) Microsoft Office
5 1 (7.69%) Citrix
5 1 (7.69%) Service Management
5 1 (7.69%) ITSM
5 1 (7.69%) ISO/IEC 27001
5 1 (7.69%) Welsh Language
5 1 (7.69%) SC Cleared
5 1 (7.69%) Security Cleared
5 1 (7.69%) Problem-Solving
5 1 (7.69%) Windows 10

Service Desk Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (7.69%) Microsoft Office
General
1 1 (7.69%) Welsh Language
Operating Systems
1 4 (30.77%) Windows
2 3 (23.08%) Windows 7
3 2 (15.38%) Linux
3 2 (15.38%) Windows XP
4 1 (7.69%) Windows 10
Processes & Methodologies
1 4 (30.77%) ITIL
2 1 (7.69%) ITSM
2 1 (7.69%) Problem-Solving
2 1 (7.69%) Service Management
Programming Languages
1 2 (15.38%) SQL
Qualifications
1 1 (7.69%) SC Cleared
1 1 (7.69%) Security Cleared
Quality Assurance & Compliance
1 1 (7.69%) ISO/IEC 27001
1 1 (7.69%) SLA
System Software
1 5 (38.46%) Active Directory
Vendors
1 3 (23.08%) HP
1 3 (23.08%) Microsoft
2 1 (7.69%) Citrix