Period
to 18 August 2019

The median contractor rate for a Service Desk Analyst was £100 per day in advertised job vacancies in Wales during the 6 months to 18 August 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > Wales
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 85 92 72
Rank change year-on-year +7 -20 +4
Contract jobs requiring a Service Desk Analyst 11 14 20
As % of all contract IT jobs advertised in Wales 0.78% 0.95% 1.65%
As % of the Job Titles category 0.81% 0.98% 1.71%
Number of daily rates quoted 8 1 6
Wales median daily rate £100 £340 £110
Median daily rate % change year-on-year -70.59% +209.09% -3.30%
UK median daily rate £145 £130 £125
% change year-on-year +11.54% +4.00% -3.85%
Number of hourly rates quoted 3 11 11
Wales median hourly rate £13.00 £11.33 £11.00
Median hourly rate % change year-on-year +14.79% +2.95% -15.38%
10th Percentile £10.00 £10.16 £10.25
90th Percentile £15.40 £13.00 £15.24
UK median hourly rate £14.00 £13.75 £13.50
% change year-on-year +1.82% +1.85% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Wales
Contract vacancies in Wales with a recognized job title 1,352 1,435 1,171
% of contract IT jobs with a recognized job title 95.89% 97.42% 96.46%
Number of daily rates quoted 961 1,012 804
Wales median daily rate £425 £405 £375
Median daily rate % change year-on-year +4.94% +8.00% -
10th Percentile £225 £275 £175
90th Percentile £606 £575 £538
UK median daily rate £465 £450 £438
% change year-on-year +3.33% +2.86% +2.94%
Number of hourly rates quoted 106 65 97
Wales median hourly rate £17.75 £12.49 £21.50
Median hourly rate % change year-on-year +42.17% -41.93% +56.36%
10th Percentile £10.45 £10.16 £10.50
90th Percentile £42.25 £30.00 £60.00
UK median hourly rate £19.81 £18.00 £18.70
% change year-on-year +10.03% -3.74% -1.58%

Service Desk Analyst
Job Vacancy Trend in Wales

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Desk Analyst in Wales

Service Desk Analyst
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Wales.

Contractor daily rate trend for Service Desk Analyst in Wales

Service Desk Analyst
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Wales.

Contractor hourly rate trend for Service Desk Analyst in Wales

Service Desk Analyst
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Wales region over the 6 months to 18 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +8 10 £100 -70.59% 5
North Wales - 1 £100 - 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 11 Co-occurring IT Skills in Wales

For the 6 months to 18 August 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Wales region featuring Service Desk Analyst in the job title.

1 11 (100.00%) Windows
2 10 (90.91%) Windows 10
3 9 (81.82%) Active Directory
3 9 (81.82%) Windows 7
4 2 (18.18%) SC Cleared
4 2 (18.18%) Security Cleared
4 2 (18.18%) Microsoft Office
5 1 (9.09%) ITIL
5 1 (9.09%) Microsoft
5 1 (9.09%) Office 365
5 1 (9.09%) Apple

Service Desk Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (18.18%) Microsoft Office
Cloud Services
1 1 (9.09%) Office 365
Operating Systems
1 11 (100.00%) Windows
2 10 (90.91%) Windows 10
3 9 (81.82%) Windows 7
Processes & Methodologies
1 1 (9.09%) ITIL
Qualifications
1 2 (18.18%) SC Cleared
1 2 (18.18%) Security Cleared
System Software
1 9 (81.82%) Active Directory
Vendors
1 1 (9.09%) Apple
1 1 (9.09%) Microsoft