The median annual salary for a Service Desk Analyst was £18,500 in advertised job vacancies in Wales during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK / Wales
Rank 96 74 94
Rank change year-on-year -22 +20  
Permanent jobs requiring a Service Desk Analyst 4 30 12
As % of all permanent IT jobs advertised in Wales 0.36% 2.15% 0.91%
As % of the Job Titles category 0.37% 2.19% 0.94%
Number of salaries quoted 4 26 8
Median salary £18,500 £21,000 £20,250
Median salary % change year-on-year -11.90% +3.70%  
90% offered a salary of more than £18,000 £18,250 £19,050
10% offered a salary of more than £21,450 £26,000 £25,500
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Wales. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Wales
Permanent job vacancies with a job title containing a recognized job role 1067 1369 1279
As % of all permanent IT job vacancies advertised in Wales 96.56% 98.21% 97.48%
Number of salaries quoted 890 1154 1100
Median salary £37,500 £35,000 £37,000
Median salary % change year-on-year +7.14% -5.40%  
90% offered a salary of more than £23,000 £22,500 £24,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend in Wales

The job posting trend of jobs advertised in Wales that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Wales.

Salary trend for Service Desk Analyst in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -4 4 £18,500 -11.90% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 24 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Service Desk Analyst in the job title.

1 14 (58.33%) ITIL
2 8 (33.33%) Active Directory
3 7 (29.17%) Windows
4 6 (25.00%) SLA
5 5 (20.83%) French Language
5 5 (20.83%) Italian Language
5 5 (20.83%) Microsoft
5 5 (20.83%) Service Delivery
6 4 (16.67%) Incident Management
6 4 (16.67%) Dutch Language
6 4 (16.67%) Windows Server
7 3 (12.50%) Windows 7
7 3 (12.50%) Analytical Skills
7 3 (12.50%) Advertising
7 3 (12.50%) MS Office
7 3 (12.50%) MS Excel
8 2 (8.33%) Citrix
8 2 (8.33%) Change Management
9 1 (4.17%) Degree
9 1 (4.17%) Resource Management
9 1 (4.17%) German Language
9 1 (4.17%) ITIL V3
9 1 (4.17%) Manufacturing
9 1 (4.17%) VMware
9 1 (4.17%) Cisco Certification
9 1 (4.17%) A+ Certification
9 1 (4.17%) Windows XP
9 1 (4.17%) LAN
9 1 (4.17%) CCNA
9 1 (4.17%) Cisco

Service Desk Analyst Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (12.50%) MS Excel
1 3 (12.50%) MS Office
Communications & Networking
1 1 (4.17%) LAN
General
1 5 (20.83%) French Language
1 5 (20.83%) Italian Language
2 4 (16.67%) Dutch Language
3 3 (12.50%) Advertising
4 1 (4.17%) German Language
4 1 (4.17%) Manufacturing
Miscellaneous
1 3 (12.50%) Analytical Skills
Operating Systems
1 7 (29.17%) Windows
2 4 (16.67%) Windows Server
3 3 (12.50%) Windows 7
4 1 (4.17%) Windows XP
Processes & Methodologies
1 14 (58.33%) ITIL
2 5 (20.83%) Service Delivery
3 4 (16.67%) Incident Management
4 2 (8.33%) Change Management
5 1 (4.17%) ITIL V3
5 1 (4.17%) Resource Management
Qualifications
1 1 (4.17%) A+ Certification
1 1 (4.17%) CCNA
1 1 (4.17%) Cisco Certification
1 1 (4.17%) Degree
Quality Assurance & Compliance
1 6 (25.00%) SLA
System Software
1 8 (33.33%) Active Directory
Vendors
1 5 (20.83%) Microsoft
2 2 (8.33%) Citrix
3 1 (4.17%) Cisco
3 1 (4.17%) VMware
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £21000.00 per annum + Benefits
Posted: 2 days ago