Period
to 22 November 2017

The median annual salary for a Service Desk Analyst was £21,000 in advertised job vacancies in Wales during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK > Wales
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 130 119 125
Rank change year-on-year -11 +6 -15
Permanent jobs requiring a Service Desk Analyst 13 37 32
As % of all permanent IT jobs advertised in Wales 0.63% 1.40% 1.18%
As % of the Job Titles category 0.64% 1.45% 1.20%
Number of salaries quoted 3 35 26
Wales median annual salary £21,000 £20,000 £16,500
Median salary % change year-on-year +5.00% +21.21% -13.16%
10th Percentile £17,300 £16,500 £15,188
90th Percentile £25,300 £24,250 £20,000
UK median annual salary £23,500 £23,500 £23,000
% change year-on-year - +2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 2025 2550 2661
% of permanent IT jobs with a recognized job title 97.40% 96.63% 98.16%
Number of salaries quoted 1758 2209 2243
Wales median annual salary £40,000 £37,500 £35,000
Median salary % change year-on-year +6.67% +7.14% -
10th Percentile £22,750 £22,476 £22,250
90th Percentile £56,250 £55,250 £52,500
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Service Desk Analyst
Job Vacancy Trend in Wales

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Desk Analyst in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Wales.

Salary trend for Service Desk Analyst in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales - 10 - -
South Wales +2 3 £21,000 +6.33% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 20 Co-occurring IT Skills in Wales

For the 6 months to 22 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Service Desk Analyst in the job title.

1 13 (100.00%) ITIL
2 10 (76.92%) Service Management
2 10 (76.92%) Time Management
2 10 (76.92%) Driving Licence
3 2 (15.38%) Windows Server 2012
3 2 (15.38%) Windows 10
3 2 (15.38%) Windows Server 2008
3 2 (15.38%) Windows 7
3 2 (15.38%) Windows
3 2 (15.38%) Microsoft
3 2 (15.38%) Active Directory
4 1 (7.69%) Internet
4 1 (7.69%) Mainframe
4 1 (7.69%) E-Commerce
4 1 (7.69%) SLA
4 1 (7.69%) Continuous Improvement
4 1 (7.69%) Service Delivery
4 1 (7.69%) Management Information System
4 1 (7.69%) Hybrid Cloud
4 1 (7.69%) Incident Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (7.69%) Internet
Miscellaneous
1 10 (76.92%) Driving Licence
2 1 (7.69%) Hybrid Cloud
2 1 (7.69%) Mainframe
2 1 (7.69%) Management Information System
Operating Systems
1 2 (15.38%) Windows
1 2 (15.38%) Windows 10
1 2 (15.38%) Windows 7
1 2 (15.38%) Windows Server 2008
1 2 (15.38%) Windows Server 2012
Processes & Methodologies
1 13 (100.00%) ITIL
2 10 (76.92%) Service Management
2 10 (76.92%) Time Management
3 1 (7.69%) Continuous Improvement
3 1 (7.69%) E-Commerce
3 1 (7.69%) Incident Management
3 1 (7.69%) Service Delivery
Quality Assurance & Compliance
1 1 (7.69%) SLA
System Software
1 2 (15.38%) Active Directory
Vendors
1 2 (15.38%) Microsoft