Period
to 29 May 2020

The median contractor rate for a Service Desk Analyst was £135 per day in advertised job vacancies during the 6 months to 29 May 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
29 May 2020
Same period 2019 Same period 2018
Rank 247 329 284
Rank change year-on-year +82 -45 +49
Contract jobs requiring a Service Desk Analyst 458 715 906
As % of all contract jobs advertised in the UK 0.99% 0.79% 0.90%
As % of the Job Titles category 1.05% 0.83% 0.95%
Number of daily rates quoted 211 366 434
Median daily rate £135 £150 £130
Median daily rate % change year-on-year -10.00% +15.38% -3.70%
10th Percentile £88 £103 £98
90th Percentile £209 £238 £200
UK excluding London median daily rate £130 £136 £125
% change year-on-year -4.59% +9.00% -
Number of hourly rates quoted 126 182 272
Median hourly rate £14.00 £13.50 £13.00
Median hourly rate % change year-on-year +3.70% +3.85% -3.70%
10th Percentile £11.00 £10.00 £10.29
90th Percentile £18.20 £18.00 £18.66
UK excluding London median hourly rate £14.00 £13.50 £13.00
% change year-on-year +3.70% +3.85% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 43,508 85,901 95,720
% of contract IT jobs with a recognized job title 93.60% 94.53% 94.84%
Number of daily rates quoted 27,362 56,507 62,750
Median daily rate £466 £473 £450
Median daily rate % change year-on-year -1.37% +5.00% +5.88%
10th Percentile £250 £275 £266
90th Percentile £650 £650 £635
UK excluding London median daily rate £425 £425 £413
% change year-on-year - +3.03% +3.13%
Number of hourly rates quoted 1,806 2,766 3,004
Median hourly rate £21.50 £19.00 £18.19
Median hourly rate % change year-on-year +13.16% +4.47% -4.18%
10th Percentile £12.00 £11.17 £10.89
90th Percentile £52.50 £50.00 £47.83
Median hourly rate £19.50 £18.00 £17.50
% change year-on-year +8.33% +2.86% -2.78%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Analyst.

Daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Analyst over the 6 months to 29 May 2020.

Daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst.

Hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Analyst over the 6 months to 29 May 2020.

Hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 29 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +94 422 £136 -9.17% 30
UK excluding London +102 365 £130 -4.59% 28
North of England +89 101 £135 -15.63% 6
South East +111 92 £140 -4.27% 7
London +39 83 £160 +3.23% 2
North West +57 74 £133 -17.19% 5
Midlands +65 57 £88 -34.67% 4
East of England +39 51 £121 -7.27% 7
East Midlands +42 39 £88 -34.67% 2
South West +42 38 £178 +39.22% 3
Yorkshire +65 25 £165 +43.48% 1
West Midlands +38 18 £113 -16.67% 2
Wales +35 15 £115 +15.00%
Scotland +20 8 £126 +7.61% 1
Work from Home +11 6 £129 - 2
Northern Ireland +16 3 £140 +21.74%
North East +25 2 - -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 May 2020, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 224 (48.91%) Windows
2 197 (43.01%) Active Directory
3 155 (33.84%) Microsoft Office
4 143 (31.22%) ITIL
5 124 (27.07%) Windows 10
6 122 (26.64%) Microsoft
7 93 (20.31%) Office 365
8 92 (20.09%) SLA
9 65 (14.19%) Windows 7
10 50 (10.92%) Incident Management
11 47 (10.26%) Service Management
12 46 (10.04%) Citrix
13 44 (9.61%) Finance
14 40 (8.73%) VPN
14 40 (8.73%) Problem-Solving
15 38 (8.30%) Public Sector
16 36 (7.86%) Security Cleared
17 34 (7.42%) Banking
18 33 (7.21%) ITSM
19 32 (6.99%) Self-Motivation
20 30 (6.55%) Windows Server
21 29 (6.33%) ITIL Certification
22 26 (5.68%) HP
23 24 (5.24%) NHS
24 23 (5.02%) Internet
24 23 (5.02%) Blackberry
24 23 (5.02%) Service Delivery
25 21 (4.59%) Analytical Skills
26 19 (4.15%) ServiceNow
26 19 (4.15%) SC Cleared

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (3.93%) MS Exchange
2 11 (2.40%) Blackberry Enterprise Server
3 9 (1.97%) SharePoint
3 9 (1.97%) Skype for Business
4 7 (1.53%) Exchange Server 2010
5 6 (1.31%) IBM Notes
6 2 (0.44%) Exchange Server 2013
Applications
1 155 (33.84%) Microsoft Office
2 11 (2.40%) Microsoft Excel
3 8 (1.75%) Microsoft PowerPoint
4 4 (0.87%) Spreadsheet
5 1 (0.22%) MS Visio
Business Applications
1 3 (0.66%) assyst
2 2 (0.44%) Remedy ITSM
3 1 (0.22%) Dynamics AX
3 1 (0.22%) Dynamics NAV
3 1 (0.22%) Elite 3E
Cloud Services
1 93 (20.31%) Office 365
2 5 (1.09%) Azure
3 1 (0.22%) Amazon CloudWatch
3 1 (0.22%) Amazon Cognito
3 1 (0.22%) Amazon S3
3 1 (0.22%) AWS
3 1 (0.22%) AWS CloudTrail
3 1 (0.22%) AWS CodeDeploy
3 1 (0.22%) AWS Fargate
3 1 (0.22%) Azure Active Directory
3 1 (0.22%) G Suite
3 1 (0.22%) Mimecast
3 1 (0.22%) PaaS
3 1 (0.22%) Route 53
3 1 (0.22%) SaaS
Communications & Networking
1 40 (8.73%) VPN
2 23 (5.02%) Internet
3 17 (3.71%) LAN
3 17 (3.71%) Skype
4 15 (3.28%) DHCP
5 14 (3.06%) Remote Desktop
5 14 (3.06%) VoIP
6 13 (2.84%) DNS
6 13 (2.84%) WAN
7 12 (2.62%) TCP/IP
8 8 (1.75%) Wi-Fi
9 7 (1.53%) Intranet
10 6 (1.31%) Cisco IOS
10 6 (1.31%) FTP
11 4 (0.87%) Firewall
12 2 (0.44%) Broadband
12 2 (0.44%) Unified Communications
12 2 (0.44%) Wireless
13 1 (0.22%) Structured Cabling
13 1 (0.22%) VLAN
Database & Business Intelligence
1 1 (0.22%) Amazon RDS
1 1 (0.22%) GIS
1 1 (0.22%) SQL Server
1 1 (0.22%) SQL Server 2012
General
1 44 (9.61%) Finance
2 38 (8.30%) Public Sector
3 34 (7.42%) Banking
4 17 (3.71%) Law
5 16 (3.49%) Retail
6 14 (3.06%) Legal
7 11 (2.40%) International Banking
8 6 (1.31%) Pharmaceutical
9 5 (1.09%) Manufacturing
10 4 (0.87%) Automotive
10 4 (0.87%) Dutch Language
10 4 (0.87%) Telecoms
11 3 (0.66%) French Language
11 3 (0.66%) German Language
11 3 (0.66%) Italian Language
11 3 (0.66%) Portuguese Language
11 3 (0.66%) Publishing
11 3 (0.66%) Russian Language
11 3 (0.66%) Spanish Language
11 3 (0.66%) Swedish Language
Libraries, Frameworks & Software Standards
1 1 (0.22%) Ruby on Rails
1 1 (0.22%) Spring
1 1 (0.22%) Spring Boot
1 1 (0.22%) X-Windows
Miscellaneous
1 32 (6.99%) Self-Motivation
2 24 (5.24%) NHS
3 23 (5.02%) Blackberry
4 21 (4.59%) Analytical Skills
5 19 (4.15%) Management Information System
6 13 (2.84%) Smartphone
7 11 (2.40%) iPhone
8 3 (0.66%) Video Conferencing
9 2 (0.44%) Driving Licence
9 2 (0.44%) Enterprise Software
9 2 (0.44%) Fat Client
9 2 (0.44%) Social Media
9 2 (0.44%) Thin Client
9 2 (0.44%) User Experience
10 1 (0.22%) e-Learning
10 1 (0.22%) iPad
10 1 (0.22%) Life Science
10 1 (0.22%) Mobile App
10 1 (0.22%) Smart Meter
Operating Systems
1 224 (48.91%) Windows
2 124 (27.07%) Windows 10
3 65 (14.19%) Windows 7
4 30 (6.55%) Windows Server
5 16 (3.49%) Android
6 11 (2.40%) Windows XP
7 10 (2.18%) Windows Server 2008
7 10 (2.18%) Windows Server 2016
8 9 (1.97%) Windows Server 2012
9 8 (1.75%) Apple iOS
9 8 (1.75%) Windows 8
10 5 (1.09%) Windows Server 2003
11 4 (0.87%) Linux
12 2 (0.44%) Mac OS X
12 2 (0.44%) Windows Vista
13 1 (0.22%) Mac OS
13 1 (0.22%) Unix
13 1 (0.22%) Windows 2000
13 1 (0.22%) Windows Mobile
Processes & Methodologies
1 143 (31.22%) ITIL
2 50 (10.92%) Incident Management
3 47 (10.26%) Service Management
4 40 (8.73%) Problem-Solving
5 33 (7.21%) ITSM
6 23 (5.02%) Service Delivery
7 15 (3.28%) Continuous Improvement
8 14 (3.06%) Problem Management
8 14 (3.06%) Root Cause Analysis
9 12 (2.62%) Information Security
10 11 (2.40%) Coaching
10 11 (2.40%) Information Security Management
10 11 (2.40%) ISMS
10 11 (2.40%) Proactive Monitoring
10 11 (2.40%) Security Management
11 10 (2.18%) CRM
12 9 (1.97%) Change Management
12 9 (1.97%) Preventative Maintenance
13 8 (1.75%) Computer Science
13 8 (1.75%) Workflow
Programming Languages
1 5 (1.09%) SQL
2 3 (0.66%) C
3 1 (0.22%) Java
3 1 (0.22%) Ruby
Qualifications
1 36 (7.86%) Security Cleared
2 29 (6.33%) ITIL Certification
3 19 (4.15%) MCP
3 19 (4.15%) SC Cleared
4 17 (3.71%) Degree
5 13 (2.84%) Microsoft Certification
6 10 (2.18%) A+ Certification
6 10 (2.18%) ITIL Foundation Certificate
7 5 (1.09%) DV Cleared
7 5 (1.09%) MCSA
8 3 (0.66%) BC Cleared
8 3 (0.66%) DBS Check
8 3 (0.66%) MCSE
9 2 (0.44%) CCNA
9 2 (0.44%) Cisco Certification
9 2 (0.44%) MCDST
9 2 (0.44%) MOS
10 1 (0.22%) CTC Cleared
10 1 (0.22%) ECDL
10 1 (0.22%) MCITP
Quality Assurance & Compliance
1 92 (20.09%) SLA
2 3 (0.66%) Disclosure Scotland
2 3 (0.66%) QA
System Software
1 197 (43.01%) Active Directory
2 6 (1.31%) VMware Infrastructure
3 5 (1.09%) BitLocker
4 4 (0.87%) Citrix Hypervisor
4 4 (0.87%) XenApp
5 3 (0.66%) Hyper-V
5 3 (0.66%) XenDesktop
6 2 (0.44%) Terminal Services
6 2 (0.44%) Virtual Desktop
6 2 (0.44%) vSphere
7 1 (0.22%) Docker
Systems Management
1 18 (3.93%) OpenView
2 15 (3.28%) SCCM
3 13 (2.84%) OVSD
4 6 (1.31%) AirWatch
4 6 (1.31%) Systems Management Server (SMS)
5 4 (0.87%) Microsoft Intune
5 4 (0.87%) SCOM
6 1 (0.22%) Backup Exec
6 1 (0.22%) NetBackup
6 1 (0.22%) Terraform
6 1 (0.22%) Tivoli
Vendors
1 122 (26.64%) Microsoft
2 46 (10.04%) Citrix
3 26 (5.68%) HP
4 19 (4.15%) ServiceNow
5 15 (3.28%) Apple
6 13 (2.84%) Cisco
7 11 (2.40%) Ivanti
7 11 (2.40%) Sony
8 9 (1.97%) Remedy
9 8 (1.75%) VMware
10 6 (1.31%) Lotus
10 6 (1.31%) Mitel
11 3 (0.66%) BMC
11 3 (0.66%) Dell
11 3 (0.66%) Polycom
12 2 (0.44%) Equitrac
12 2 (0.44%) Google
12 2 (0.44%) MobileIron
12 2 (0.44%) Progress
12 2 (0.44%) SAP