Period
to 16 July 2019

The median contractor rate for a Service Desk Analyst was £150 per day in advertised job vacancies during the 6 months to 16 July 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
16 Jul 2019
Same period 2018 Same period 2017
Rank 325 295 333
Rank change year-on-year -30 +38 -29
Contract jobs requiring a Service Desk Analyst 722 888 705
As % of all contract IT jobs advertised in the UK 0.78% 0.86% 0.74%
As % of the Job Titles category 0.82% 0.90% 0.78%
Number of daily rates quoted 371 422 317
UK median daily rate £150 £130 £130
Median daily rate % change year-on-year +15.38% - -
10th Percentile £104 £100 £96
90th Percentile £238 £200 £203
UK excluding London median daily rate £136 £120 £125
% change year-on-year +13.54% -4.00% -
Number of hourly rates quoted 162 271 227
UK median hourly rate £13.60 £13.50 £13.50
Median hourly rate % change year-on-year +0.74% - -
10th Percentile £10.00 £10.50 £10.00
90th Percentile £18.00 £18.70 £18.00
UK excluding London median hourly rate £13.50 £13.50 £13.00
% change year-on-year - +3.85% -3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 87,790 98,376 90,123
% of contract IT jobs with a recognized job title 94.51% 94.84% 94.96%
Number of daily rates quoted 57,763 64,400 58,352
UK median daily rate £470 £450 £425
Median daily rate % change year-on-year +4.44% +5.88% -
10th Percentile £263 £269 £263
90th Percentile £650 £638 £619
UK excluding London median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% +3.23%
Number of hourly rates quoted 2,920 3,166 2,929
UK median hourly rate £19.98 £18.10 £18.70
Median hourly rate % change year-on-year +10.42% -3.22% -4.10%
10th Percentile £11.17 £11.00 £10.75
90th Percentile £52.18 £48.75 £50.00
UK excluding London median hourly rate £18.50 £17.50 £17.77
% change year-on-year +5.71% -1.52% -6.47%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 16 July 2019.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 16 July 2019.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 16 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 662 £150 +11.11% 258
UK excluding London -18 469 £136 +13.54% 215
London +6 239 £160 +6.67% 59
North of England +28 117 £150 +25.00% 60
South East +38 116 £145 +16.00% 52
Midlands 0 84 £146 +28.61% 32
North West +21 79 £160 +23.08% 34
East of England -28 60 £140 +3.70% 26
South West -12 46 £120 - 29
West Midlands -9 45 £135 +17.39% 16
East Midlands +15 39 £163 +43.15% 16
Scotland +22 28 £119 +2.13% 9
Yorkshire +21 27 £115 -4.17% 17
North East +11 11 £143 +21.28% 9
Wales -1 11 £100 -70.59% 5
Northern Ireland +7 6 £118 +56.67% 1
Channel Islands - 1 £165 - 1

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 July 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 440 (60.94%) Windows
2 324 (44.88%) Active Directory
3 265 (36.70%) ITIL
4 264 (36.57%) Microsoft Office
5 254 (35.18%) Microsoft
6 206 (28.53%) Windows 10
7 192 (26.59%) Office 365
8 189 (26.18%) Windows 7
9 104 (14.40%) Service Management
10 99 (13.71%) SLA
11 95 (13.16%) Citrix
12 82 (11.36%) Incident Management
13 72 (9.97%) Finance
14 65 (9.00%) MS Exchange
15 61 (8.45%) ITSM
16 60 (8.31%) Problem-Solving
17 59 (8.17%) Law
18 54 (7.48%) Analytical Skills
19 49 (6.79%) SCCM
20 48 (6.65%) Android
21 46 (6.37%) ITIL Certification
22 44 (6.09%) Security Cleared
23 41 (5.68%) Windows Server
23 41 (5.68%) Blackberry
23 41 (5.68%) Problem Management
24 40 (5.54%) Management Information System
24 40 (5.54%) Self-Motivation
25 37 (5.12%) Information Security
26 36 (4.99%) Legal
26 36 (4.99%) Windows Server 2008

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (9.00%) MS Exchange
2 25 (3.46%) Skype for Business
3 24 (3.32%) Exchange Server 2010
4 17 (2.35%) IBM Notes
5 16 (2.22%) SharePoint
6 8 (1.11%) Exchange Server 2013
7 3 (0.42%) Confluence
8 1 (0.14%) Blackberry Enterprise Server
8 1 (0.14%) CMS
8 1 (0.14%) Moodle
8 1 (0.14%) Quickr
Applications
1 264 (36.57%) Microsoft Office
2 18 (2.49%) Microsoft Excel
3 9 (1.25%) Microsoft PowerPoint
4 2 (0.28%) MS Visio
4 2 (0.28%) Spreadsheet
Business Applications
1 3 (0.42%) Carpe Diem
2 2 (0.28%) Remedy ITSM
2 2 (0.28%) Retail-J
2 2 (0.28%) SAP Hybris
2 2 (0.28%) SAP Retail
3 1 (0.14%) assyst
3 1 (0.14%) Eikon
3 1 (0.14%) iTrent
3 1 (0.14%) Salesforce.com CRM
Cloud Services
1 192 (26.59%) Office 365
2 11 (1.52%) Microsoft Azure
3 5 (0.69%) Amazon AWS
3 5 (0.69%) G Suite
4 4 (0.55%) Mimecast
5 2 (0.28%) Azure Active Directory
5 2 (0.28%) Google Drive
5 2 (0.28%) Salesforce Service Cloud
6 1 (0.14%) Dynamics 365
6 1 (0.14%) SaaS
Communications & Networking
1 30 (4.16%) Skype
2 29 (4.02%) TCP/IP
3 27 (3.74%) LAN
4 24 (3.32%) WAN
5 21 (2.91%) DHCP
5 21 (2.91%) Internet
6 20 (2.77%) DNS
7 18 (2.49%) VoIP
7 18 (2.49%) VPN
8 14 (1.94%) Remote Desktop
9 11 (1.52%) Firewall
9 11 (1.52%) Intranet
10 10 (1.39%) Wireless
11 7 (0.97%) FTP
12 6 (0.83%) 802.11
12 6 (0.83%) PABX
13 5 (0.69%) IP Telephony
14 4 (0.55%) VLAN
15 3 (0.42%) Broadband
15 3 (0.42%) Wi-Fi
Database & Business Intelligence
1 6 (0.83%) SQL Server
2 3 (0.42%) SQL Server 2008
3 1 (0.14%) Oracle Database
Development Applications
1 4 (0.55%) JIRA
2 1 (0.14%) Hudson
2 1 (0.14%) Oracle Forms
General
1 72 (9.97%) Finance
2 59 (8.17%) Law
3 36 (4.99%) Legal
4 27 (3.74%) Banking
5 24 (3.32%) Telecoms
6 18 (2.49%) Retail
7 13 (1.80%) Advertising
8 9 (1.25%) Manufacturing
9 8 (1.11%) Dutch Language
9 8 (1.11%) Spanish Language
10 7 (0.97%) French Language
10 7 (0.97%) German Language
10 7 (0.97%) Italian Language
10 7 (0.97%) Portuguese Language
10 7 (0.97%) Russian Language
11 4 (0.55%) Automotive
11 4 (0.55%) Electronics
11 4 (0.55%) Local Government
11 4 (0.55%) Marketing
11 4 (0.55%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 6 (0.83%) 802.1X
2 2 (0.28%) .NET
3 1 (0.14%) LDAP
3 1 (0.14%) Web Services
Miscellaneous
1 54 (7.48%) Analytical Skills
2 41 (5.68%) Blackberry
3 40 (5.54%) Management Information System
3 40 (5.54%) Self-Motivation
4 26 (3.60%) NHS
5 21 (2.91%) iPhone
6 15 (2.08%) Smartphone
7 9 (1.25%) Handset
8 8 (1.11%) iPad
9 7 (0.97%) User Experience
10 6 (0.83%) Enterprise Software
10 6 (0.83%) Fat Client
10 6 (0.83%) Social Media
10 6 (0.83%) Thin Client
11 5 (0.69%) Driving Licence
12 4 (0.55%) Hedge funds
13 3 (0.42%) Data Protection Act
14 2 (0.28%) CMDB
14 2 (0.28%) Video Conferencing
14 2 (0.28%) Wiki
Operating Systems
1 440 (60.94%) Windows
2 206 (28.53%) Windows 10
3 189 (26.18%) Windows 7
4 48 (6.65%) Android
5 41 (5.68%) Windows Server
6 36 (4.99%) Windows Server 2008
7 31 (4.29%) Windows Server 2012
8 20 (2.77%) Apple iOS
9 18 (2.49%) Windows XP
10 15 (2.08%) Mac OS X
11 13 (1.80%) Linux
12 12 (1.66%) Mac OS
13 11 (1.52%) Windows Server 2003
14 10 (1.39%) Unix
15 8 (1.11%) Windows 8
16 4 (0.55%) BlackBerry OS
16 4 (0.55%) Windows Mobile
17 3 (0.42%) Windows Vista
18 1 (0.14%) AIX
18 1 (0.14%) Windows 2000
Processes & Methodologies
1 265 (36.70%) ITIL
2 104 (14.40%) Service Management
3 82 (11.36%) Incident Management
4 61 (8.45%) ITSM
5 60 (8.31%) Problem-Solving
6 41 (5.68%) Problem Management
7 37 (5.12%) Information Security
8 33 (4.57%) Information Security Management
8 33 (4.57%) ISMS
8 33 (4.57%) Security Management
9 32 (4.43%) Change Management
10 24 (3.32%) Service Delivery
11 23 (3.19%) CRM
12 20 (2.77%) Asset Management
13 18 (2.49%) Time Management
14 16 (2.22%) Trend Analysis
15 13 (1.80%) Mobile Device Management
16 12 (1.66%) Root Cause Analysis
17 11 (1.52%) Data Protection
18 10 (1.39%) Computer Science
Programming Languages
1 9 (1.25%) PowerShell
1 9 (1.25%) SQL
2 3 (0.42%) C
2 3 (0.42%) Java
3 2 (0.28%) Perl
4 1 (0.14%) Python
Qualifications
1 46 (6.37%) ITIL Certification
2 44 (6.09%) Security Cleared
3 29 (4.02%) SC Cleared
4 20 (2.77%) Degree
5 19 (2.63%) ITIL Foundation Certificate
5 19 (2.63%) MCP
6 18 (2.49%) Microsoft Certification
7 9 (1.25%) MCSE
8 6 (0.83%) A+ Certification
8 6 (0.83%) Cisco Certification
8 6 (0.83%) MOS
9 4 (0.55%) CCNA
9 4 (0.55%) MCSA
9 4 (0.55%) NVQ Level 3
10 3 (0.42%) BPSS Clearance
10 3 (0.42%) CCIE
10 3 (0.42%) CCNP
11 2 (0.28%) HNC
12 1 (0.14%) CCA
12 1 (0.14%) MCSD
Quality Assurance & Compliance
1 99 (13.71%) SLA
2 2 (0.28%) Sarbanes-Oxley
3 1 (0.14%) ISO/IEC 20000
3 1 (0.14%) QA
System Software
1 324 (44.88%) Active Directory
2 12 (1.66%) XenDesktop
3 10 (1.39%) XenApp
4 8 (1.11%) VMware Infrastructure
5 7 (0.97%) Citrix Hypervisor
6 6 (0.83%) Virtual Desktop
7 5 (0.69%) vSphere
8 3 (0.42%) Hyper-V
9 2 (0.28%) BitLocker
10 1 (0.14%) Firmware
10 1 (0.14%) Virtual Machines
Systems Management
1 49 (6.79%) SCCM
2 18 (2.49%) AirWatch
3 10 (1.39%) Systems Management Server (SMS)
4 8 (1.11%) Cisco CUCM
5 6 (0.83%) Microsoft Intune
5 6 (0.83%) Tivoli
6 4 (0.55%) Backup Exec
6 4 (0.55%) Cisco UCCX
6 4 (0.55%) NetBackup
6 4 (0.55%) OpenView
7 1 (0.14%) OVSD
7 1 (0.14%) SCSM
Vendors
1 254 (35.18%) Microsoft
2 95 (13.16%) Citrix
3 35 (4.85%) ServiceNow
4 32 (4.43%) Sony
5 30 (4.16%) Cisco
6 25 (3.46%) Apple
6 25 (3.46%) Ivanti
6 25 (3.46%) VMware
7 20 (2.77%) HP
8 17 (2.35%) Lotus
9 15 (2.08%) Mitel
10 12 (1.66%) iManage
10 12 (1.66%) Remedy
11 9 (1.25%) Avaya
11 9 (1.25%) SAP
12 8 (1.11%) Adobe
12 8 (1.11%) Sophos
12 8 (1.11%) Sun
13 7 (0.97%) Google
13 7 (0.97%) Oracle