Period
to 12 November 2019

The median contractor rate for a Service Desk Analyst was £145 per day in advertised job vacancies during the 6 months to 12 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
12 Nov 2019
Same period 2018 Same period 2017
Rank 261 279 316
Rank change year-on-year +18 +37 -23
Contract jobs requiring a Service Desk Analyst 832 961 847
As % of all contract IT jobs advertised in the UK 0.99% 0.93% 0.84%
As % of the Job Titles category 1.05% 0.99% 0.88%
Number of daily rates quoted 441 510 430
UK median daily rate £145 £133 £135
Median daily rate % change year-on-year +9.43% -1.85% +4.85%
10th Percentile £104 £100 £100
90th Percentile £225 £230 £214
UK excluding London median daily rate £130 £125 £126
% change year-on-year +4.00% -0.99% +1.00%
Number of hourly rates quoted 206 234 234
UK median hourly rate £14.00 £14.00 £13.50
Median hourly rate % change year-on-year - +3.70% +3.85%
10th Percentile £10.27 £11.00 £10.00
90th Percentile £19.00 £18.26 £18.18
UK excluding London median hourly rate £14.00 £14.00 £12.50
% change year-on-year - +12.00% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 79,002 97,477 96,213
% of contract IT jobs with a recognized job title 94.11% 94.78% 94.96%
Number of daily rates quoted 51,771 64,287 63,359
UK median daily rate £463 £450 £445
Median daily rate % change year-on-year +2.78% +1.12% +4.71%
10th Percentile £256 £269 £262
90th Percentile £644 £638 £625
UK excluding London median daily rate £425 £423 £400
% change year-on-year +0.59% +5.63% +2.56%
Number of hourly rates quoted 2,924 3,064 2,870
UK median hourly rate £19.92 £18.00 £18.70
Median hourly rate % change year-on-year +10.68% -3.74% +3.89%
10th Percentile £11.17 £11.00 £10.92
90th Percentile £52.50 £48.75 £47.83
UK excluding London median hourly rate £18.00 £17.50 £18.00
% change year-on-year +2.86% -2.78% +2.86%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 12 November 2019.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 12 November 2019.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 12 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 757 £146 +7.78% 195
UK excluding London +18 565 £130 +4.00% 162
London +23 251 £169 +16.55% 48
South East +72 174 £133 -10.41% 48
North of England -20 119 £140 +7.69% 38
Midlands +32 98 £140 +14.75% 26
North West -16 67 £140 +16.67% 21
East of England +24 66 £132 -2.59% 16
West Midlands +40 62 £134 +11.46% 15
South West -1 49 £120 +4.35% 19
Yorkshire -1 38 £125 -28.57% 13
East Midlands +4 36 £160 +28.00% 11
Scotland +9 31 £120 +4.35% 6
Wales +37 16 £100 -70.59% 7
North East +20 14 £150 +1.69% 4
Northern Ireland +9 6 £135 - 2
Channel Islands - 6 £165 -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 November 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 490 (58.89%) Windows
2 405 (48.68%) Active Directory
3 309 (37.14%) ITIL
4 306 (36.78%) Microsoft
5 285 (34.25%) Microsoft Office
6 256 (30.77%) Windows 10
7 254 (30.53%) Office 365
8 206 (24.76%) Windows 7
9 109 (13.10%) SLA
10 108 (12.98%) Incident Management
11 104 (12.50%) Citrix
12 103 (12.38%) Service Management
13 81 (9.74%) ITSM
14 80 (9.62%) Problem-Solving
15 78 (9.38%) MS Exchange
16 70 (8.41%) Android
17 69 (8.29%) Public Sector
18 68 (8.17%) Finance
19 63 (7.57%) Law
20 61 (7.33%) Blackberry
20 61 (7.33%) ServiceNow
21 60 (7.21%) Analytical Skills
22 57 (6.85%) Apple
23 54 (6.49%) SCCM
24 51 (6.13%) ITIL Certification
25 50 (6.01%) Self-Motivation
26 48 (5.77%) Windows Server
27 47 (5.65%) Security Cleared
28 45 (5.41%) HP
29 43 (5.17%) Cisco

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (9.38%) MS Exchange
2 28 (3.37%) SharePoint
3 25 (3.00%) Exchange Server 2010
4 21 (2.52%) Skype for Business
5 20 (2.40%) IBM Notes
6 10 (1.20%) Blackberry Enterprise Server
7 8 (0.96%) Exchange Server 2013
8 2 (0.24%) Confluence
8 2 (0.24%) Exchange Server 2007
8 2 (0.24%) SharePoint 2010
9 1 (0.12%) Exchange Server 2003
9 1 (0.12%) Moodle
9 1 (0.12%) Quickr
Applications
1 285 (34.25%) Microsoft Office
2 21 (2.52%) Microsoft Excel
3 11 (1.32%) Microsoft PowerPoint
4 4 (0.48%) AutoCAD
5 2 (0.24%) Spreadsheet
6 1 (0.12%) Acrobat
6 1 (0.12%) Microsoft Project
6 1 (0.12%) MS Visio
Business Applications
1 6 (0.72%) assyst
2 4 (0.48%) Oracle Applications
3 2 (0.24%) Elite 3E
3 2 (0.24%) Remedy ITSM
4 1 (0.12%) Carpe Diem
4 1 (0.12%) iTrent
Cloud Services
1 254 (30.53%) Office 365
2 15 (1.80%) Azure
3 5 (0.60%) Mimecast
4 4 (0.48%) OneDrive
5 3 (0.36%) AWS
6 2 (0.24%) Azure Active Directory
6 2 (0.24%) G Suite
7 1 (0.12%) SaaS
Communications & Networking
1 36 (4.33%) VPN
2 29 (3.49%) LAN
3 26 (3.13%) DHCP
3 26 (3.13%) Internet
4 25 (3.00%) TCP/IP
5 23 (2.76%) Skype
6 19 (2.28%) WAN
7 18 (2.16%) DNS
7 18 (2.16%) VoIP
8 15 (1.80%) Remote Desktop
9 12 (1.44%) Intranet
10 11 (1.32%) Cisco IOS
11 9 (1.08%) FTP
12 8 (0.96%) Firewall
13 7 (0.84%) Wireless
14 6 (0.72%) PABX
15 2 (0.24%) IP Telephony
15 2 (0.24%) VLAN
15 2 (0.24%) WebEx
15 2 (0.24%) Wi-Fi
Database & Business Intelligence
1 1 (0.12%) MySQL
1 1 (0.12%) Oracle Database
1 1 (0.12%) SQL Server
1 1 (0.12%) SQL Server 2008
Development Applications
1 4 (0.48%) JIRA
General
1 69 (8.29%) Public Sector
2 68 (8.17%) Finance
3 63 (7.57%) Law
4 35 (4.21%) Telecoms
5 34 (4.09%) Retail
6 32 (3.85%) Legal
7 21 (2.52%) Banking
8 16 (1.92%) Advertising
9 14 (1.68%) Manufacturing
10 10 (1.20%) Electronics
10 10 (1.20%) Marketing
11 7 (0.84%) Local Government
12 5 (0.60%) Automotive
13 4 (0.48%) Dutch Language
14 3 (0.36%) Back Office
15 2 (0.24%) Finnish Language
15 2 (0.24%) French Language
15 2 (0.24%) German Language
15 2 (0.24%) International Banking
15 2 (0.24%) Italian Language
Libraries, Frameworks & Software Standards
1 2 (0.24%) .NET
2 1 (0.12%) COM
2 1 (0.12%) CSS
2 1 (0.12%) HTML
2 1 (0.12%) OLE
Miscellaneous
1 61 (7.33%) Blackberry
2 60 (7.21%) Analytical Skills
3 50 (6.01%) Self-Motivation
4 42 (5.05%) NHS
5 34 (4.09%) iPhone
6 30 (3.61%) Management Information System
7 20 (2.40%) Smartphone
8 10 (1.20%) Video Conferencing
9 8 (0.96%) Handset
10 7 (0.84%) Data Centre
10 7 (0.84%) iPad
11 6 (0.72%) Fat Client
11 6 (0.72%) Thin Client
11 6 (0.72%) User Experience
12 4 (0.48%) Social Media
13 3 (0.36%) Driving Licence
14 2 (0.24%) Analytical Mindset
14 2 (0.24%) BYOD
14 2 (0.24%) Mobile Computing
14 2 (0.24%) Reinsurance
Operating Systems
1 490 (58.89%) Windows
2 256 (30.77%) Windows 10
3 206 (24.76%) Windows 7
4 70 (8.41%) Android
5 48 (5.77%) Windows Server
6 35 (4.21%) Apple iOS
7 30 (3.61%) Windows 8
7 30 (3.61%) Windows Server 2008
7 30 (3.61%) Windows XP
8 29 (3.49%) Windows Server 2012
9 14 (1.68%) Windows Mobile
10 11 (1.32%) Mac OS X
11 10 (1.20%) Windows Server 2003
12 7 (0.84%) Windows Vista
13 6 (0.72%) Mac OS
14 5 (0.60%) Linux
14 5 (0.60%) Unix
15 4 (0.48%) Windows Phone
16 2 (0.24%) Windows 2000
17 1 (0.12%) AIX
Processes & Methodologies
1 309 (37.14%) ITIL
2 108 (12.98%) Incident Management
3 103 (12.38%) Service Management
4 81 (9.74%) ITSM
5 80 (9.62%) Problem-Solving
6 38 (4.57%) Information Security
6 38 (4.57%) Information Security Management
6 38 (4.57%) ISMS
6 38 (4.57%) Security Management
7 30 (3.61%) Problem Management
8 29 (3.49%) Service Delivery
9 23 (2.76%) Change Management
10 21 (2.52%) Mobile Device Management
11 20 (2.40%) Migration
12 17 (2.04%) Business Intelligence
13 16 (1.92%) CRM
13 16 (1.92%) Preventative Maintenance
13 16 (1.92%) Root Cause Analysis
14 14 (1.68%) Break/Fix
14 14 (1.68%) ITIL V3
Programming Languages
1 7 (0.84%) PowerShell
2 5 (0.60%) C
3 2 (0.24%) SQL
4 1 (0.12%) Java
4 1 (0.12%) PHP
Qualifications
1 51 (6.13%) ITIL Certification
2 47 (5.65%) Security Cleared
3 41 (4.93%) Microsoft Certification
4 32 (3.85%) MCP
5 28 (3.37%) Degree
6 24 (2.88%) SC Cleared
7 20 (2.40%) MCSE
8 14 (1.68%) MCSA
9 8 (0.96%) Cisco Certification
10 7 (0.84%) CCNA
11 6 (0.72%) ITIL Foundation Certificate
11 6 (0.72%) MCITP
12 5 (0.60%) BPSS Clearance
12 5 (0.60%) DV Cleared
13 4 (0.48%) A+ Certification
13 4 (0.48%) MOS
14 3 (0.36%) NVQ Level 3
15 2 (0.24%) CCA
15 2 (0.24%) CCIE
15 2 (0.24%) CTC Cleared
Quality Assurance & Compliance
1 109 (13.10%) SLA
2 2 (0.24%) ISO/IEC 20000
3 1 (0.12%) ISO/IEC 27001
3 1 (0.12%) QA
3 1 (0.12%) Sarbanes-Oxley
System Software
1 405 (48.68%) Active Directory
2 17 (2.04%) VMware Infrastructure
3 15 (1.80%) XenApp
4 8 (0.96%) BitLocker
4 8 (0.96%) XenDesktop
5 7 (0.84%) Microsoft App-V
6 6 (0.72%) Virtual Desktop
7 5 (0.60%) Citrix Hypervisor
8 4 (0.48%) vSphere
9 2 (0.24%) Hyper-V
10 1 (0.12%) Terminal Server
Systems Management
1 54 (6.49%) SCCM
2 23 (2.76%) AirWatch
3 16 (1.92%) Microsoft Intune
4 12 (1.44%) OpenView
5 9 (1.08%) Systems Management Server (SMS)
6 7 (0.84%) Cisco CUCM
7 5 (0.60%) OVSD
8 4 (0.48%) Cisco UCCX
8 4 (0.48%) SCOM
9 3 (0.36%) Backup Exec
9 3 (0.36%) Tivoli
10 2 (0.24%) Jamf Pro
10 2 (0.24%) NetBackup
11 1 (0.12%) ServiceCenter
11 1 (0.12%) WSUS
Vendors
1 306 (36.78%) Microsoft
2 104 (12.50%) Citrix
3 61 (7.33%) ServiceNow
4 57 (6.85%) Apple
5 45 (5.41%) HP
6 43 (5.17%) Cisco
7 34 (4.09%) Ivanti
7 34 (4.09%) Sony
8 24 (2.88%) VMware
9 22 (2.64%) Remedy
10 20 (2.40%) iManage
10 20 (2.40%) Lotus
10 20 (2.40%) Mitel
11 13 (1.56%) SAP
12 11 (1.32%) Dell
13 9 (1.08%) McAfee
14 8 (0.96%) Oracle
15 7 (0.84%) Polycom
15 7 (0.84%) Sophos
16 6 (0.72%) IBM