Service Desk Analyst Contracts

Service Desk Analyst
UK

The median Service Desk Analyst daily rate in the UK is £188, according to job vacancies posted in the 6 months leading up to 3 July 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 Jul 2025
Same period 2024 Same period 2023
Rank 362 272 309
Rank change year-on-year -90 +37 +34
Contract jobs requiring a Service Desk Analyst 179 379 461
As % of all contract jobs advertised in the UK 0.57% 0.87% 0.83%
As % of the Job Titles category 0.62% 0.94% 0.87%
Number of daily rates quoted 69 166 247
10th Percentile £130 £127 £120
25th Percentile £140 £150 £147
Median daily rate (50th Percentile) £188 £185 £180
Median % change year-on-year +1.35% +2.78% +12.50%
75th Percentile £225 £224 £219
90th Percentile £288 £323 £250
UK excluding London median daily rate £170 £175 £165
% change year-on-year -2.86% +6.06% +6.45%
Number of hourly rates quoted 52 167 127
10th Percentile £14.41 £12.73 £12.65
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £16.30 £16.00 £14.52
Median % change year-on-year +1.88% +10.19% -6.32%
75th Percentile £19.76 £21.37 £18.36
90th Percentile £24.50 £21.46 £20.56
UK excluding London median hourly rate £16.30 £16.00 £14.51
% change year-on-year +1.88% +10.27% -6.39%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 28,823 40,432 52,711
% of contract IT jobs with a recognized job title 92.00% 93.00% 94.46%
Number of daily rates quoted 18,389 25,993 36,631
10th Percentile £288 £285 £313
25th Percentile £401 £410 £425
Median daily rate (50th Percentile) £500 £525 £538
Median % change year-on-year -4.76% -2.33% +1.42%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £494 £500
% change year-on-year -3.85% -1.20% +4.17%
Number of hourly rates quoted 1,297 2,846 1,533
10th Percentile £13.85 £12.86 £14.25
25th Percentile £17.44 £16.65 £19.00
Median hourly rate £26.50 £37.50 £43.00
Median % change year-on-year -29.33% -12.79% +68.63%
75th Percentile £55.25 £62.50 £65.00
90th Percentile £73.45 £74.00 £76.00
UK excluding London median hourly rate £25.15 £40.00 £40.00
% change year-on-year -37.13% - +96.08%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Analyst.

Daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Analyst over the 6 months to 3 July 2025.

Daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst.

Hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Analyst over the 6 months to 3 July 2025.

Hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 3 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -85 159 £190 - 279
UK excluding London -70 151 £170 -2.86% 267
North of England -12 41 £150 -14.29% 81
East of England -23 39 £225 +18.42% 33
London +23 27 £220 +10.00% 51
Work from Home -11 27 £150 -3.23% 93
North West -5 26 £150 -25.00% 37
South East +26 20 £200 +14.29% 41
Scotland +4 16 £130 -25.71% 18
Midlands -7 16 £180 +12.50% 44
South West -11 16 £178 -35.45% 24
Yorkshire -4 13 £145 -7.94% 35
West Midlands -7 9 £190 - 25
East Midlands -3 7 £132 -17.29% 19
Northern Ireland - 2 - - 6
North East - 2 - - 10
Wales -10 1 £140 +8.53% 21

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 3 July 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 104 (58.10%) Customer Service
2 91 (50.84%) Active Directory
3 80 (44.69%) Microsoft 365
4 79 (44.13%) Microsoft
5 78 (43.58%) ITIL
6 77 (43.02%) Windows
7 70 (39.11%) Social Skills
8 58 (32.40%) Problem-Solving
9 49 (27.37%) Incident Management
10 48 (26.82%) ServiceNow
11 34 (18.99%) Windows 10
12 33 (18.44%) Security Cleared
12 33 (18.44%) Service Delivery
13 32 (17.88%) A+ Certification
14 31 (17.32%) SC Cleared
15 29 (16.20%) Citrix
15 29 (16.20%) Microsoft Office
16 27 (15.08%) Microsoft Certification
17 25 (13.97%) Microsoft Excel
18 23 (12.85%) MCSA
18 23 (12.85%) Wi-Fi
19 22 (12.29%) Analytical Skills
19 22 (12.29%) Microsoft PowerPoint
20 21 (11.73%) Public Sector
21 20 (11.17%) Microsoft Exchange
22 18 (10.06%) Mathematics
23 17 (9.50%) SLA
24 15 (8.38%) Service Management
24 15 (8.38%) Azure
24 15 (8.38%) Microsoft Intune

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (11.17%) Microsoft Exchange
2 11 (6.15%) SharePoint
3 4 (2.23%) Exchange Server 2013
3 4 (2.23%) IBM Notes
4 2 (1.12%) CMS
5 1 (0.56%) Confluence
Applications
1 29 (16.20%) Microsoft Office
2 25 (13.97%) Microsoft Excel
3 22 (12.29%) Microsoft PowerPoint
Business Applications
1 1 (0.56%) Oracle EBS
1 1 (0.56%) Remedy ITSM
Cloud Services
1 80 (44.69%) Microsoft 365
2 15 (8.38%) Azure
3 8 (4.47%) Entra ID
4 7 (3.91%) OneDrive
5 4 (2.23%) Google Workspace
6 3 (1.68%) GCP
7 1 (0.56%) Dynamics 365
7 1 (0.56%) Mimecast
Communications & Networking
1 23 (12.85%) Wi-Fi
2 6 (3.35%) TCP/IP
2 6 (3.35%) VPN
3 4 (2.23%) DNS
3 4 (2.23%) Remote Desktop
4 3 (1.68%) LAN
4 3 (1.68%) VoIP
4 3 (1.68%) WAN
5 1 (0.56%) Broadband
5 1 (0.56%) DHCP
5 1 (0.56%) SAN
5 1 (0.56%) Skype
5 1 (0.56%) Unified Communications
Database & Business Intelligence
1 3 (1.68%) DTS
Development Applications
1 5 (2.79%) JIRA
General
1 70 (39.11%) Social Skills
2 22 (12.29%) Analytical Skills
3 21 (11.73%) Public Sector
4 11 (6.15%) Inclusion and Diversity
5 10 (5.59%) Retail
6 9 (5.03%) Finance
7 6 (3.35%) Military
7 6 (3.35%) Organisational Skills
8 4 (2.23%) Banking
8 4 (2.23%) Law
8 4 (2.23%) Legal
9 3 (1.68%) German Language
9 3 (1.68%) Investment Banking
10 2 (1.12%) Local Government
10 2 (1.12%) Manufacturing
10 2 (1.12%) Police
10 2 (1.12%) Telecoms
11 1 (0.56%) Fire and Rescue
11 1 (0.56%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (1.12%) EDI
Miscellaneous
1 10 (5.59%) Management Information System
2 7 (3.91%) Self-Motivation
3 6 (3.35%) NHS
4 4 (2.23%) Driving Licence
4 4 (2.23%) Onboarding
4 4 (2.23%) Smartphone
5 3 (1.68%) Analytical Mindset
5 3 (1.68%) Data Centre
6 2 (1.12%) Blackberry
6 2 (1.12%) Device Driver
6 2 (1.12%) Enterprise Software
7 1 (0.56%) Legacy Systems
7 1 (0.56%) Reinsurance
7 1 (0.56%) Smartcard
Operating Systems
1 77 (43.02%) Windows
2 34 (18.99%) Windows 10
3 12 (6.70%) Windows Server
4 9 (5.03%) Android
5 7 (3.91%) Apple iOS
5 7 (3.91%) Mac OS
6 4 (2.23%) Windows Server 2012
7 3 (1.68%) Windows 7
8 2 (1.12%) Windows Server 2016
Processes & Methodologies
1 104 (58.10%) Customer Service
2 78 (43.58%) ITIL
3 58 (32.40%) Problem-Solving
4 49 (27.37%) Incident Management
5 33 (18.44%) Service Delivery
6 18 (10.06%) Mathematics
7 15 (8.38%) Service Management
8 14 (7.82%) ITSM
9 8 (4.47%) Continuous Improvement
9 8 (4.47%) User Experience
10 7 (3.91%) Problem Management
10 7 (3.91%) Ticket Management
10 7 (3.91%) Time Management
11 6 (3.35%) Customer Experience
12 5 (2.79%) Asset Management
13 4 (2.23%) Migration
13 4 (2.23%) Proactive Monitoring
14 3 (1.68%) IT Asset Management
14 3 (1.68%) Line Management
14 3 (1.68%) Multi-Factor Authentication
Programming Languages
1 1 (0.56%) PowerShell
1 1 (0.56%) SQL
Qualifications
1 33 (18.44%) Security Cleared
2 32 (17.88%) A+ Certification
3 31 (17.32%) SC Cleared
4 27 (15.08%) Microsoft Certification
5 23 (12.85%) MCSA
6 7 (3.91%) Degree
6 7 (3.91%) ITIL Certification
7 2 (1.12%) CIPD
8 1 (0.56%) BPSS Clearance
Quality Assurance & Compliance
1 17 (9.50%) SLA
System Software
1 91 (50.84%) Active Directory
2 4 (2.23%) VMware Infrastructure
3 2 (1.12%) BitLocker
Systems Management
1 15 (8.38%) Microsoft Intune
2 3 (1.68%) SCCM
3 2 (1.12%) AirWatch
3 2 (1.12%) Symantec Enterprise Vault
Vendors
1 79 (44.13%) Microsoft
2 48 (26.82%) ServiceNow
3 29 (16.20%) Citrix
4 5 (2.79%) Remedy
5 4 (2.23%) Apple
5 4 (2.23%) Google
5 4 (2.23%) iManage
5 4 (2.23%) Lotus
5 4 (2.23%) VMware
6 2 (1.12%) Equitrac
6 2 (1.12%) Intapp
6 2 (1.12%) Ivanti
6 2 (1.12%) Symantec
7 1 (0.56%) Capita
7 1 (0.56%) Cisco
7 1 (0.56%) Dell
7 1 (0.56%) Mitel
7 1 (0.56%) Oracle
7 1 (0.56%) Progress
7 1 (0.56%) Rapid7