Period
to 24 January 2018

The median contractor rate for a Service Desk Analyst was £135 per day in advertised job vacancies during the 6 months to 24 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 270 281 274
Rank change year-on-year +11 -7 -70
Contract jobs requiring a Service Desk Analyst 943 842 953
As % of all contract IT jobs advertised in the UK 0.94% 0.87% 0.90%
As % of the Job Titles category 0.99% 0.92% 0.94%
Number of daily rates quoted 472 375 363
UK median daily rate £135 £135 £130
Median daily rate % change year-on-year - +3.85% -7.14%
10th Percentile £101 £93 £100
90th Percentile £214 £220 £213
UK excluding London median daily rate £125 £125 £125
Number of hourly rates quoted 271 281 379
UK median hourly rate £13.00 £12.50 £13.50
Median hourly rate % change year-on-year +4.00% -7.41% +3.85%
10th Percentile £10.00 £10.00 £10.12
90th Percentile £18.00 £17.25 £19.50
UK excluding London median hourly rate £12.50 £12.05 £13.50
% change year-on-year +3.73% -10.74% +8.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,356 91,900 100,919
% of contract IT jobs with a recognized job title 94.83% 94.79% 94.96%
Number of daily rates quoted 63,359 59,969 64,362
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £253 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +1.33%
Number of hourly rates quoted 2,820 3,248 3,828
UK median hourly rate £18.50 £18.00 £19.00
Median hourly rate % change year-on-year +2.78% -5.26% +15.15%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.25 £47.50
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 24 January 2018.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 24 January 2018.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 864 £137 -1.96% 188
UK excluding London +14 620 £125 - 146
London -1 300 £150 -7.69% 52
South East -15 174 £130 -21.21% 42
North of England +11 132 £125 +4.17% 43
Midlands +11 120 £135 +22.73% 19
East of England +19 83 £130 +6.12% 15
North West +11 67 £121 +1.04% 17
East Midlands +20 62 £125 +51.13% 7
West Midlands -3 58 £135 -2.70% 12
South West -5 56 £120 -22.58% 17
Yorkshire -30 50 £125 +8.70% 20
Wales +18 35 £125 +25.00% 5
North East +61 15 £115 -16.36% 6
Scotland -11 15 £111 -7.29% 5
Northern Ireland -18 6 £81 +4.55%

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 January 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 546 (57.90%) Windows
2 457 (48.46%) Active Directory
3 410 (43.48%) ITIL
4 374 (39.66%) Microsoft
5 296 (31.39%) Microsoft Office
6 276 (29.27%) Windows 7
7 167 (17.71%) SLA
7 167 (17.71%) Service Management
8 158 (16.76%) Office 365
9 143 (15.16%) Windows 10
10 118 (12.51%) Citrix
11 113 (11.98%) Finance
12 105 (11.13%) Incident Management
13 98 (10.39%) MS Exchange
14 83 (8.80%) ITIL Certification
15 71 (7.53%) Security Cleared
16 65 (6.89%) ITSM
17 64 (6.79%) Blackberry
18 60 (6.36%) VPN
19 57 (6.04%) Legal
20 54 (5.73%) SCCM
21 53 (5.62%) Windows XP
22 51 (5.41%) Cisco
22 51 (5.41%) SC Cleared
23 50 (5.30%) Windows Server
24 49 (5.20%) Windows 8
24 49 (5.20%) iPhone
25 48 (5.09%) Analytical Skills
26 47 (4.98%) Internet
27 46 (4.88%) Apple

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (10.39%) MS Exchange
2 26 (2.76%) SharePoint
3 21 (2.23%) Blackberry Enterprise Server
3 21 (2.23%) Skype for Business
4 19 (2.01%) Exchange Server 2010
5 14 (1.48%) Exchange Server 2007
6 7 (0.74%) SharePoint 2010
7 6 (0.64%) IBM Notes
8 5 (0.53%) Exchange Server 2013
9 2 (0.21%) CMS
9 2 (0.21%) Exchange Server 2003
9 2 (0.21%) JBoss
9 2 (0.21%) SharePoint 2013
9 2 (0.21%) Tomcat
10 1 (0.11%) Moodle
Applications
1 296 (31.39%) Microsoft Office
2 23 (2.44%) Microsoft Excel
3 15 (1.59%) Microsoft PowerPoint
4 1 (0.11%) InfoPath
Business Applications
1 9 (0.95%) Remedy ITSM
2 8 (0.85%) Carpe Diem
2 8 (0.85%) Elite 3E
3 4 (0.42%) Dynamics CRM
4 3 (0.32%) Unit4 Business World
5 2 (0.21%) assyst
5 2 (0.21%) Oracle Financials
6 1 (0.11%) Eikon
6 1 (0.11%) Oracle 11i
6 1 (0.11%) Oracle Applications
6 1 (0.11%) Oracle Assets
6 1 (0.11%) Oracle Payables
6 1 (0.11%) Oracle Receivables
6 1 (0.11%) Payment Gateway
Cloud Services
1 158 (16.76%) Office 365
2 9 (0.95%) Microsoft Azure
3 6 (0.64%) SaaS
4 5 (0.53%) G Suite
5 3 (0.32%) Adobe Creative Cloud
6 1 (0.11%) Amazon AWS
6 1 (0.11%) Azure Active Directory
6 1 (0.11%) Google Drive
6 1 (0.11%) OneDrive
Communications & Networking
1 60 (6.36%) VPN
2 47 (4.98%) Internet
3 41 (4.35%) DNS
4 39 (4.14%) DHCP
5 36 (3.82%) WAN
6 33 (3.50%) LAN
7 27 (2.86%) Skype
8 26 (2.76%) TCP/IP
9 25 (2.65%) VoIP
10 24 (2.55%) Remote Desktop
11 23 (2.44%) Wireless
12 19 (2.01%) SMS
13 17 (1.80%) Intranet
14 7 (0.74%) Wi-Fi
15 5 (0.53%) ATM
15 5 (0.53%) IP Telephony
16 4 (0.42%) 3G
16 4 (0.42%) Broadband
16 4 (0.42%) Extranet
16 4 (0.42%) SAN
Database & Business Intelligence
1 7 (0.74%) SQL Server
2 2 (0.21%) SQL Server 2008
3 1 (0.11%) EDRMS
3 1 (0.11%) GIS
Development Applications
1 8 (0.85%) Visual Studio
2 2 (0.21%) JIRA
3 1 (0.11%) MSBuild
3 1 (0.11%) Oracle APEX
3 1 (0.11%) Oracle Forms
General
1 113 (11.98%) Finance
2 57 (6.04%) Legal
3 39 (4.14%) Retail
4 36 (3.82%) Law
5 35 (3.71%) Banking
6 25 (2.65%) International Banking
7 24 (2.55%) Telecoms
8 23 (2.44%) Publishing
9 16 (1.70%) Financial Institution
10 7 (0.74%) German Language
11 5 (0.53%) Investment Banking
11 5 (0.53%) Manufacturing
12 4 (0.42%) Advertising
12 4 (0.42%) Back Office
12 4 (0.42%) French Language
12 4 (0.42%) Italian Language
13 3 (0.32%) Automotive
14 2 (0.21%) Aerospace
14 2 (0.21%) Military
14 2 (0.21%) Welsh Language
Libraries, Frameworks & Software Standards
1 1 (0.11%) CSS
1 1 (0.11%) HTML
1 1 (0.11%) Software Packaging
1 1 (0.11%) Web Services
Miscellaneous
1 64 (6.79%) Blackberry
2 49 (5.20%) iPhone
3 48 (5.09%) Analytical Skills
4 43 (4.56%) Management Information System
5 40 (4.24%) Smartphone
6 33 (3.50%) NHS
7 17 (1.80%) iPad
8 11 (1.17%) Computer Science
8 11 (1.17%) PDA
9 10 (1.06%) Mobile Computing
10 9 (0.95%) Enterprise Software
10 9 (0.95%) Video Conferencing
11 7 (0.74%) Fat Client
11 7 (0.74%) Thin Client
12 6 (0.64%) BYOD
12 6 (0.64%) Driving Licence
12 6 (0.64%) User Experience
13 5 (0.53%) Reinsurance
13 5 (0.53%) Replication
13 5 (0.53%) RSA SecurID
Operating Systems
1 546 (57.90%) Windows
2 276 (29.27%) Windows 7
3 143 (15.16%) Windows 10
4 53 (5.62%) Windows XP
5 50 (5.30%) Windows Server
6 49 (5.20%) Windows 8
7 35 (3.71%) Android
8 29 (3.08%) Apple iOS
9 27 (2.86%) Windows Server 2008
10 25 (2.65%) Windows Server 2012
11 13 (1.38%) Mac OS X
12 12 (1.27%) Windows 2000
12 12 (1.27%) Windows Server 2003
13 11 (1.17%) Windows Mobile
14 7 (0.74%) Mac OS
15 5 (0.53%) Linux
16 2 (0.21%) Windows Phone
16 2 (0.21%) Windows Vista
17 1 (0.11%) BlackBerry OS
17 1 (0.11%) Unix
Processes & Methodologies
1 410 (43.48%) ITIL
2 167 (17.71%) Service Management
3 105 (11.13%) Incident Management
4 65 (6.89%) ITSM
5 39 (4.14%) Change Management
5 39 (4.14%) Service Delivery
6 38 (4.03%) Problem Management
7 35 (3.71%) Ticket Management
8 33 (3.50%) ITIL V3
9 25 (2.65%) Configuration Management
10 22 (2.33%) Statistics
11 19 (2.01%) CRM
12 18 (1.91%) Root Cause Analysis
13 16 (1.70%) Document Management
14 14 (1.48%) Asset Management
15 13 (1.38%) Mathematics
15 13 (1.38%) Service Desk Management
16 12 (1.27%) Continuous Improvement
17 11 (1.17%) Migration
17 11 (1.17%) Time Management
Programming Languages
1 21 (2.23%) SQL
2 9 (0.95%) C
3 7 (0.74%) PowerShell
4 2 (0.21%) Perl
5 1 (0.11%) JavaScript
5 1 (0.11%) PL/SQL
5 1 (0.11%) Tcl
Qualifications
1 83 (8.80%) ITIL Certification
2 71 (7.53%) Security Cleared
3 51 (5.41%) SC Cleared
4 36 (3.82%) MCP
5 28 (2.97%) Microsoft Certification
6 20 (2.12%) Degree
7 14 (1.48%) ITIL Foundation Certificate
8 12 (1.27%) A+ Certification
9 9 (0.95%) DV Cleared
10 7 (0.74%) HNC
11 6 (0.64%) MCDST
11 6 (0.64%) MCSE
12 5 (0.53%) Computer Science Degree
12 5 (0.53%) MCSA
13 3 (0.32%) BPSS Clearance
13 3 (0.32%) CCENT
14 2 (0.21%) DBS Check
14 2 (0.21%) MCITP
14 2 (0.21%) MOS
14 2 (0.21%) NVQ Level 3
Quality Assurance & Compliance
1 167 (17.71%) SLA
2 23 (2.44%) ISO 9001
2 23 (2.44%) ISO/IEC 20000
3 5 (0.53%) QA
4 4 (0.42%) PMO
5 1 (0.11%) Disclosure Scotland
System Software
1 457 (48.46%) Active Directory
2 23 (2.44%) XenApp
3 19 (2.01%) VMware Infrastructure
4 10 (1.06%) vSphere
5 7 (0.74%) Terminal Services
6 6 (0.64%) Hyper-V
7 4 (0.42%) Virtual Machines
8 3 (0.32%) BitLocker
8 3 (0.32%) Microsoft App-V
9 2 (0.21%) Virtual Desktop
9 2 (0.21%) XenDesktop
10 1 (0.11%) Citrix Presentation Server
10 1 (0.11%) Terminal Server
10 1 (0.11%) Virtual Servers
Systems Management
1 54 (5.73%) SCCM
2 28 (2.97%) Systems Management Server (SMS)
3 15 (1.59%) AirWatch
4 9 (0.95%) OVSD
5 4 (0.42%) DameWare
5 4 (0.42%) MAILsweeper
6 3 (0.32%) OpenView
Vendors
1 374 (39.66%) Microsoft
2 118 (12.51%) Citrix
3 51 (5.41%) Cisco
4 46 (4.88%) Apple
5 41 (4.35%) VMware
6 39 (4.14%) ServiceNow
7 35 (3.71%) HP
8 33 (3.50%) Ivanti
8 33 (3.50%) Remedy
9 18 (1.91%) Google
10 15 (1.59%) Avaya
11 13 (1.38%) Altiris
11 13 (1.38%) iManage
11 13 (1.38%) NetApp
12 11 (1.17%) Bloomberg
13 9 (0.95%) Dell
13 9 (0.95%) Mitel
14 8 (0.85%) Adobe
15 7 (0.74%) McAfee
15 7 (0.74%) MobileIron