Period
to 18 June 2018

The median contractor rate for a Service Desk Analyst was £130 per day in advertised job vacancies during the 6 months to 18 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 287 324 305
Rank change year-on-year +37 -19 -73
Contract jobs requiring a Service Desk Analyst 862 680 884
As % of all contract IT jobs advertised in the UK 0.87% 0.75% 0.84%
As % of the Job Titles category 0.91% 0.79% 0.88%
Number of daily rates quoted 404 307 369
UK median daily rate £130 £130 £133
Median daily rate % change year-on-year - -1.89% -1.85%
10th Percentile £98 £93 £95
90th Percentile £200 £211 £238
UK excluding London median daily rate £120 £125 £125
% change year-on-year -4.00% - -
Number of hourly rates quoted 271 218 307
UK median hourly rate £13.00 £13.50 £13.50
Median hourly rate % change year-on-year -3.70% - +3.85%
10th Percentile £10.29 £10.25 £10.20
90th Percentile £18.70 £18.00 £19.50
UK excluding London median hourly rate £13.00 £13.00 £14.00
% change year-on-year - -7.14% +12.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,397 86,272 100,584
% of contract IT jobs with a recognized job title 94.83% 94.98% 95.13%
Number of daily rates quoted 61,783 55,878 65,278
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.09% +5.10%
10th Percentile £268 £263 £255
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,055 2,875 3,066
UK median hourly rate £18.00 £18.96 £20.00
Median hourly rate % change year-on-year -5.06% -5.20% +14.29%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £50.00 £48.63
UK excluding London median hourly rate £17.50 £18.00 £20.00
% change year-on-year -2.78% -10.00% +18.96%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 18 June 2018.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 18 June 2018.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 752 £135 - 96
UK excluding London +10 538 £120 -4.00% 75
London +19 275 £153 +1.67% 24
North of England -4 129 £120 - 20
South East -29 118 £123 -5.77% 19
Midlands -2 103 £110 -8.33% 14
East of England +41 95 £133 +19.10% 10
North West +5 80 £130 +8.33% 10
West Midlands -31 54 £113 -25.00% 6
East Midlands +20 49 £92 +3.66% 8
South West +29 32 £120 -4.00% 9
Yorkshire -47 32 £120 -2.04% 7
Scotland -28 30 £115 -
Wales -12 21 £125 +13.64% 2
North East +14 17 £105 - 3
Northern Ireland +23 10 £75 -6.83%

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 June 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 488 (56.61%) Windows
2 422 (48.96%) Active Directory
3 394 (45.71%) Microsoft
4 311 (36.08%) ITIL
5 294 (34.11%) Microsoft Office
6 208 (24.13%) Windows 7
7 138 (16.01%) Windows 10
7 138 (16.01%) Office 365
8 121 (14.04%) Service Management
9 119 (13.81%) SLA
10 116 (13.46%) Citrix
11 112 (12.99%) Incident Management
12 103 (11.95%) Problem-Solving
13 91 (10.56%) Security Cleared
14 84 (9.74%) ITSM
15 73 (8.47%) Finance
16 68 (7.89%) MS Exchange
17 67 (7.77%) SC Cleared
18 63 (7.31%) SCCM
19 58 (6.73%) Cisco
20 57 (6.61%) Service Delivery
21 53 (6.15%) Law
22 52 (6.03%) Blackberry
23 51 (5.92%) MCP
24 49 (5.68%) ITIL Certification
24 49 (5.68%) Management Information System
24 49 (5.68%) Ivanti
24 49 (5.68%) Windows 8
25 48 (5.57%) Android
26 46 (5.34%) ServiceNow

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (7.89%) MS Exchange
2 26 (3.02%) Blackberry Enterprise Server
3 21 (2.44%) SharePoint
4 17 (1.97%) Exchange Server 2010
4 17 (1.97%) Skype for Business
5 7 (0.81%) SharePoint 2010
6 5 (0.58%) JBoss
6 5 (0.58%) Tomcat
7 4 (0.46%) Exchange Server 2013
7 4 (0.46%) IBM Notes
8 3 (0.35%) Exchange Server 2007
9 2 (0.23%) Exchange Server 2003
9 2 (0.23%) Quickr
10 1 (0.12%) CMS
10 1 (0.12%) IIS
10 1 (0.12%) Moodle
Applications
1 294 (34.11%) Microsoft Office
2 37 (4.29%) Microsoft Excel
3 28 (3.25%) Microsoft PowerPoint
4 2 (0.23%) MS Visio
Business Applications
1 8 (0.93%) Carpe Diem
1 8 (0.93%) Elite 3E
2 6 (0.70%) assyst
3 2 (0.23%) Dynamics CRM
3 2 (0.23%) ION MarketView
4 1 (0.12%) Eikon
4 1 (0.12%) Maximo
4 1 (0.12%) Salesforce.com CRM
4 1 (0.12%) SAP ERP
4 1 (0.12%) Unit4 Business World
Cloud Services
1 138 (16.01%) Office 365
2 8 (0.93%) Microsoft Azure
3 3 (0.35%) Mimecast
4 2 (0.23%) Dropbox
4 2 (0.23%) OneDrive
4 2 (0.23%) SaaS
5 1 (0.12%) Amazon AWS
5 1 (0.12%) Cloud Computing
5 1 (0.12%) Dynamics 365
Communications & Networking
1 44 (5.10%) VPN
2 32 (3.71%) DHCP
2 32 (3.71%) DNS
3 27 (3.13%) TCP/IP
4 25 (2.90%) Internet
4 25 (2.90%) Remote Desktop
4 25 (2.90%) Skype
5 23 (2.67%) LAN
6 19 (2.20%) WAN
7 18 (2.09%) VoIP
8 12 (1.39%) Intranet
8 12 (1.39%) Wireless
9 11 (1.28%) SMS
10 7 (0.81%) Broadband
11 5 (0.58%) Extranet
11 5 (0.58%) Firewall
11 5 (0.58%) FTP
12 4 (0.46%) ADSL
12 4 (0.46%) Wi-Fi
13 3 (0.35%) IP Telephony
Database & Business Intelligence
1 11 (1.28%) SQL Server
2 1 (0.12%) Data Warehouse
2 1 (0.12%) SQL Server 2008
Development Applications
1 12 (1.39%) JIRA
General
1 73 (8.47%) Finance
2 53 (6.15%) Law
3 42 (4.87%) Retail
4 41 (4.76%) Legal
5 22 (2.55%) Telecoms
6 17 (1.97%) Banking
7 14 (1.62%) German Language
8 11 (1.28%) Financial Institution
8 11 (1.28%) Publishing
9 10 (1.16%) Manufacturing
10 8 (0.93%) Advertising
11 7 (0.81%) Investment Banking
12 4 (0.46%) French Language
13 3 (0.35%) Front Office
13 3 (0.35%) Italian Language
13 3 (0.35%) Spanish Language
14 2 (0.23%) Back Office
14 2 (0.23%) Dutch Language
14 2 (0.23%) Local Government
14 2 (0.23%) Mandarin Language
Libraries, Frameworks & Software Standards
1 2 (0.23%) COM
2 1 (0.12%) Web Services
Miscellaneous
1 52 (6.03%) Blackberry
2 49 (5.68%) Management Information System
3 45 (5.22%) iPhone
4 35 (4.06%) Smartphone
5 33 (3.83%) Analytical Skills
6 23 (2.67%) Self-Motivation
7 19 (2.20%) NHS
8 17 (1.97%) iPad
9 9 (1.04%) Video Conferencing
10 8 (0.93%) CMDB
10 8 (0.93%) Computer Science
11 7 (0.81%) Fat Client
11 7 (0.81%) Thin Client
12 5 (0.58%) Smartcard
13 4 (0.46%) Enterprise Software
13 4 (0.46%) Mobile Computing
14 3 (0.35%) EPoS
14 3 (0.35%) Fintech
14 3 (0.35%) Handset
15 1 (0.12%) Video\Live Streaming
Operating Systems
1 488 (56.61%) Windows
2 208 (24.13%) Windows 7
3 138 (16.01%) Windows 10
4 49 (5.68%) Windows 8
5 48 (5.57%) Android
6 42 (4.87%) Windows XP
7 40 (4.64%) Windows Server
8 26 (3.02%) Mac OS X
9 24 (2.78%) Apple iOS
10 19 (2.20%) Windows Server 2012
11 18 (2.09%) Windows Server 2008
12 12 (1.39%) Mac OS
13 11 (1.28%) Windows Server 2003
14 8 (0.93%) Windows Vista
15 7 (0.81%) Windows 2000
16 6 (0.70%) Windows Mobile
17 5 (0.58%) Unix
18 3 (0.35%) Linux
19 1 (0.12%) AIX
19 1 (0.12%) Solaris
Processes & Methodologies
1 311 (36.08%) ITIL
2 121 (14.04%) Service Management
3 112 (12.99%) Incident Management
4 103 (11.95%) Problem-Solving
5 84 (9.74%) ITSM
6 57 (6.61%) Service Delivery
7 42 (4.87%) Problem Management
8 27 (3.13%) ITIL V3
9 25 (2.90%) Mathematics
10 23 (2.67%) Document Management
10 23 (2.67%) Time Management
11 17 (1.97%) Root Cause Analysis
11 17 (1.97%) Statistics
11 17 (1.97%) Ticket Management
12 14 (1.62%) CRM
13 13 (1.51%) Change Management
14 12 (1.39%) Continuous Improvement
15 11 (1.28%) Asset Management
15 11 (1.28%) Configuration Management
16 9 (1.04%) Business Intelligence
Programming Languages
1 11 (1.28%) SQL
2 8 (0.93%) C
3 6 (0.70%) PowerShell
4 2 (0.23%) Java
Qualifications
1 91 (10.56%) Security Cleared
2 67 (7.77%) SC Cleared
3 51 (5.92%) MCP
4 49 (5.68%) ITIL Certification
5 24 (2.78%) Microsoft Certification
6 16 (1.86%) Degree
7 13 (1.51%) MCSA
8 8 (0.93%) MCITP
8 8 (0.93%) MOS
9 7 (0.81%) ITIL Foundation Certificate
10 6 (0.70%) DV Cleared
10 6 (0.70%) MCSE
10 6 (0.70%) NVQ Level 3
11 5 (0.58%) DBS Check
11 5 (0.58%) HNC
12 3 (0.35%) A+ Certification
12 3 (0.35%) MCTS
13 2 (0.23%) BPSS Clearance
13 2 (0.23%) ECDL
13 2 (0.23%) MCDST
Quality Assurance & Compliance
1 119 (13.81%) SLA
2 10 (1.16%) QA
3 4 (0.46%) Disclosure Scotland
4 3 (0.35%) GDPR
5 1 (0.12%) ISO/IEC 27001
5 1 (0.12%) PMO
5 1 (0.12%) Sarbanes-Oxley
System Software
1 422 (48.96%) Active Directory
2 20 (2.32%) VMware Infrastructure
3 16 (1.86%) XenApp
4 7 (0.81%) Virtual Machines
5 6 (0.70%) BitLocker
5 6 (0.70%) Hyper-V
5 6 (0.70%) Terminal Services
6 3 (0.35%) Virtual Desktop
6 3 (0.35%) vSphere
6 3 (0.35%) XenDesktop
7 2 (0.23%) Terminal Server
7 2 (0.23%) XenServer
8 1 (0.12%) Citrix Presentation Server
8 1 (0.12%) Microsoft App-V
8 1 (0.12%) Virtual Servers
Systems Management
1 63 (7.31%) SCCM
2 29 (3.36%) Systems Management Server (SMS)
3 18 (2.09%) AirWatch
4 11 (1.28%) OVSD
5 9 (1.04%) OpenView
6 7 (0.81%) WSUS
7 5 (0.58%) DameWare
7 5 (0.58%) SCOM
8 2 (0.23%) MAILsweeper
9 1 (0.12%) Failover Clustering
9 1 (0.12%) IBM BigFix
9 1 (0.12%) Microsoft Clustering
9 1 (0.12%) Microsoft Data Protection Manager
9 1 (0.12%) Microsoft Intune
9 1 (0.12%) Norton AntiVirus
9 1 (0.12%) Perfmon
9 1 (0.12%) Single Sign-On
9 1 (0.12%) Tivoli Endpoint Manager
9 1 (0.12%) vCenter Server
9 1 (0.12%) ZENworks
Vendors
1 394 (45.71%) Microsoft
2 116 (13.46%) Citrix
3 58 (6.73%) Cisco
4 49 (5.68%) Ivanti
5 46 (5.34%) ServiceNow
6 34 (3.94%) HP
7 33 (3.83%) Apple
7 33 (3.83%) VMware
8 27 (3.13%) iManage
9 26 (3.02%) Google
10 25 (2.90%) NetApp
11 23 (2.67%) Remedy
12 13 (1.51%) Avaya
13 12 (1.39%) Mitel
14 9 (1.04%) Sun
15 7 (0.81%) Bloomberg
15 7 (0.81%) Hummingbird
15 7 (0.81%) McAfee
15 7 (0.81%) SAP
16 6 (0.70%) MobileIron