Period
to 25 September 2017

The median contractor rate for a Service Desk Analyst was £130 per day in advertised job vacancies during the 6 months to 25 September 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
25 Sep 2017
Same period 2016 Same period 2015
Rank 327 279 253
Rank change year-on-year -48 -26 -21
Contract jobs requiring a Service Desk Analyst 735 954 1123
As % of all contract IT jobs advertised in the UK 0.75% 0.90% 0.98%
As % of the Job Titles category 0.79% 0.95% 1.04%
Number of daily rates quoted 370 419 373
UK median daily rate £130 £128 £130
Median daily rate % change year-on-year +1.96% -1.92% -13.33%
10th Percentile £99 £88 £100
90th Percentile £195 £221 £200
UK excluding London median daily rate £121 £120 £120
% change year-on-year +0.31% +0.21% -4.00%
Number of hourly rates quoted 218 317 475
UK median hourly rate £13.50 £13.33 £13.17
Median hourly rate % change year-on-year +1.28% +1.21% -6.20%
10th Percentile £10.00 £10.00 £9.80
90th Percentile £18.80 £18.75 £19.40
UK excluding London median hourly rate £12.75 £13.00 £13.00
% change year-on-year -1.92% - -3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 93071 100460 108246
% of contract IT jobs with a recognized job title 94.78% 94.80% 94.93%
Number of daily rates quoted 60873 65596 68611
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £245
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2784 3160 4129
UK median hourly rate £19.00 £19.00 £17.98
Median hourly rate % change year-on-year - +5.67% +5.76%
10th Percentile £10.75 £10.44 £10.50
90th Percentile £48.75 £46.26 £43.75
UK excluding London median hourly rate £18.00 £18.50 £17.50
% change year-on-year -2.70% +5.71% +5.42%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 25 September 2017.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 25 September 2017.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 25 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -47 668 £129 -0.96% 54
UK excluding London -8 503 £121 +0.31% 42
London -59 203 £150 +7.14% 12
South East 0 156 £130 -13.33% 14
Midlands +20 120 £140 +40.00% 4
North of England +13 102 £115 +2.22% 15
West Midlands +30 68 £139 +20.65% 3
Yorkshire +7 58 £115 - 7
East of England -53 54 £130 +7.22% 3
East Midlands -16 52 £150 +80.72% 1
North West +18 41 £120 +9.09% 3
South West -19 33 £110 -24.14% 6
Wales -2 20 £110 +10.00%
Scotland +20 17 £108 -2.27%
North East +58 3 - - 5
Northern Ireland -51 1 £81 +4.55%

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 September 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 412 (56.05%) Windows
2 378 (51.43%) Active Directory
3 293 (39.86%) ITIL
4 271 (36.87%) Microsoft
5 228 (31.02%) Microsoft Office
6 204 (27.76%) Windows 7
7 124 (16.87%) Service Management
8 119 (16.19%) SLA
9 83 (11.29%) Windows 10
10 78 (10.61%) Office 365
11 68 (9.25%) Citrix
12 64 (8.71%) Incident Management
13 63 (8.57%) ITSM
14 59 (8.03%) MS Exchange
15 57 (7.76%) Security Cleared
16 55 (7.48%) Windows Server
17 49 (6.67%) Blackberry
18 46 (6.26%) SCCM
19 42 (5.71%) Windows XP
20 41 (5.58%) Finance
21 39 (5.31%) Windows 8
22 38 (5.17%) VPN
23 37 (5.03%) SC Cleared
24 36 (4.90%) DNS
24 36 (4.90%) DHCP
24 36 (4.90%) ITIL Certification
25 33 (4.49%) Analytical Skills
26 32 (4.35%) Microsoft Certification
27 31 (4.22%) ServiceNow
28 30 (4.08%) SharePoint

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (8.03%) MS Exchange
2 30 (4.08%) SharePoint
3 18 (2.45%) Blackberry Enterprise Server
4 16 (2.18%) Exchange Server 2010
5 11 (1.50%) Exchange Server 2007
6 9 (1.22%) Skype for Business
7 5 (0.68%) IBM Notes
7 5 (0.68%) SharePoint 2013
8 4 (0.54%) Exchange Server 2013
9 3 (0.41%) CMS
10 2 (0.27%) Exchange Server 2003
11 1 (0.14%) Confluence
11 1 (0.14%) GroupWise
11 1 (0.14%) Moodle
11 1 (0.14%) SharePoint 2010
Applications
1 228 (31.02%) Microsoft Office
2 27 (3.67%) Microsoft Excel
3 21 (2.86%) Microsoft PowerPoint
4 9 (1.22%) MS Visio
5 1 (0.14%) InfoPath
5 1 (0.14%) Spreadsheet
Business Applications
1 13 (1.77%) Remedy ITSM
2 5 (0.68%) Dynamics CRM
3 2 (0.27%) SystmOne
4 1 (0.14%) assyst
4 1 (0.14%) Dynamics NAV
Cloud Services
1 78 (10.61%) Office 365
2 9 (1.22%) Microsoft Azure
3 7 (0.95%) Azure Active Directory
4 5 (0.68%) G Suite
5 2 (0.27%) OneDrive
6 1 (0.14%) Google Drive
6 1 (0.14%) SaaS
Communications & Networking
1 38 (5.17%) VPN
2 36 (4.90%) DHCP
2 36 (4.90%) DNS
3 28 (3.81%) TCP/IP
4 26 (3.54%) Internet
5 23 (3.13%) LAN
5 23 (3.13%) WAN
6 18 (2.45%) Wireless
7 15 (2.04%) Remote Desktop
8 13 (1.77%) Intranet
9 8 (1.09%) Skype
9 8 (1.09%) VoIP
9 8 (1.09%) Wi-Fi
10 7 (0.95%) IP Telephony
11 6 (0.82%) Firewall
12 5 (0.68%) SMS
12 5 (0.68%) Unified Communications
13 4 (0.54%) Extranet
14 3 (0.41%) ADSL
14 3 (0.41%) Ethernet
Database & Business Intelligence
1 4 (0.54%) SQL Server
2 1 (0.14%) EDRMS
2 1 (0.14%) MySQL
Development Applications
1 5 (0.68%) JIRA
2 4 (0.54%) Visual Studio
3 1 (0.14%) MSBuild
3 1 (0.14%) Team Foundation Server
General
1 41 (5.58%) Finance
2 29 (3.95%) Retail
3 22 (2.99%) Law
4 19 (2.59%) Legal
5 15 (2.04%) Italian Language
6 14 (1.90%) Telecoms
7 7 (0.95%) Banking
8 6 (0.82%) Advertising
8 6 (0.82%) French Language
8 6 (0.82%) German Language
8 6 (0.82%) Manufacturing
8 6 (0.82%) Publishing
9 5 (0.68%) Back Office
9 5 (0.68%) Financial Institution
10 4 (0.54%) Dutch Language
10 4 (0.54%) Japanese Language
11 3 (0.41%) Automotive
11 3 (0.41%) Marketing
11 3 (0.41%) Portuguese Language
11 3 (0.41%) Welsh Language
Libraries, Frameworks & Software Standards
1 2 (0.27%) Middleware
2 1 (0.14%) CSS
2 1 (0.14%) Elastic Stack
2 1 (0.14%) HTML
2 1 (0.14%) Software Packaging
Miscellaneous
1 49 (6.67%) Blackberry
2 33 (4.49%) Analytical Skills
3 24 (3.27%) iPhone
3 24 (3.27%) Management Information System
4 22 (2.99%) NHS
5 16 (2.18%) Smartphone
6 12 (1.63%) PDA
7 10 (1.36%) iPad
7 10 (1.36%) Replication
7 10 (1.36%) Video Conferencing
8 8 (1.09%) Computer Science
9 7 (0.95%) Driving Licence
10 6 (0.82%) Client/Server
11 5 (0.68%) Enterprise Software
11 5 (0.68%) Wiki
12 4 (0.54%) User Experience
13 3 (0.41%) Life Science
13 3 (0.41%) RSA SecurID
14 2 (0.27%) IVR
14 2 (0.27%) Mobile App
Operating Systems
1 412 (56.05%) Windows
2 204 (27.76%) Windows 7
3 83 (11.29%) Windows 10
4 55 (7.48%) Windows Server
5 42 (5.71%) Windows XP
6 39 (5.31%) Windows 8
7 26 (3.54%) Mac OS X
8 19 (2.59%) Apple iOS
9 18 (2.45%) Windows Server 2008
10 16 (2.18%) Android
11 14 (1.90%) Windows Server 2012
12 13 (1.77%) Windows Server 2003
13 10 (1.36%) Windows Vista
14 8 (1.09%) Linux
14 8 (1.09%) Mac OS
14 8 (1.09%) Windows 2000
15 4 (0.54%) Unix
15 4 (0.54%) Windows Mobile
16 1 (0.14%) MVS
16 1 (0.14%) Ubuntu
Processes & Methodologies
1 293 (39.86%) ITIL
2 124 (16.87%) Service Management
3 64 (8.71%) Incident Management
4 63 (8.57%) ITSM
5 27 (3.67%) ITIL V3
5 27 (3.67%) Problem Management
6 24 (3.27%) Root Cause Analysis
6 24 (3.27%) Service Delivery
7 21 (2.86%) Statistics
8 16 (2.18%) Change Management
9 13 (1.77%) Data Protection
10 12 (1.63%) Asset Management
10 12 (1.63%) Mobile Device Management
11 11 (1.50%) CRM
11 11 (1.50%) Time Management
12 10 (1.36%) Ticket Management
13 9 (1.22%) Continuous Improvement
13 9 (1.22%) E-Commerce
14 8 (1.09%) Document Management
14 8 (1.09%) Process Improvement
Programming Languages
1 11 (1.50%) SQL
2 5 (0.68%) PowerShell
3 4 (0.54%) C
4 2 (0.27%) JavaScript
4 2 (0.27%) Perl
5 1 (0.14%) Bash Shell
5 1 (0.14%) C#
5 1 (0.14%) Tcl
Qualifications
1 57 (7.76%) Security Cleared
2 37 (5.03%) SC Cleared
3 36 (4.90%) ITIL Certification
4 32 (4.35%) Microsoft Certification
5 20 (2.72%) A+ Certification
6 19 (2.59%) Degree
7 16 (2.18%) DV Cleared
8 15 (2.04%) HNC
9 14 (1.90%) MCP
10 13 (1.77%) ITIL Foundation Certificate
11 10 (1.36%) MCSE
12 9 (1.22%) MCDST
13 4 (0.54%) DBS Check
13 4 (0.54%) MCITP
13 4 (0.54%) MCSA
14 3 (0.41%) CCENT
14 3 (0.41%) Computer Science Degree
14 3 (0.41%) MOS
15 2 (0.27%) BPSS Clearance
15 2 (0.27%) CTC Cleared
Quality Assurance & Compliance
1 119 (16.19%) SLA
2 4 (0.54%) Disclosure Scotland
2 4 (0.54%) PMO
3 2 (0.27%) QA
4 1 (0.14%) ISO 9001
4 1 (0.14%) PCI DSS
System Software
1 378 (51.43%) Active Directory
2 13 (1.77%) VMware Infrastructure
3 11 (1.50%) vSphere
4 8 (1.09%) XenApp
5 4 (0.54%) Terminal Services
5 4 (0.54%) Virtual Desktop
6 2 (0.27%) BitLocker
6 2 (0.27%) Hyper-V
6 2 (0.27%) Virtual Machines
7 1 (0.14%) Samba
7 1 (0.14%) Terminal Server
7 1 (0.14%) XenDesktop
Systems Management
1 46 (6.26%) SCCM
2 10 (1.36%) Systems Management Server (SMS)
3 6 (0.82%) Microsoft Intune
4 5 (0.68%) AirWatch
4 5 (0.68%) OVSD
5 4 (0.54%) DameWare
5 4 (0.54%) SCOM
6 2 (0.27%) Symantec Endpoint Protection
7 1 (0.14%) MAILsweeper
7 1 (0.14%) SafeCom
7 1 (0.14%) WSUS
7 1 (0.14%) ZABBIX
Vendors
1 271 (36.87%) Microsoft
2 68 (9.25%) Citrix
3 31 (4.22%) ServiceNow
4 30 (4.08%) Remedy
5 26 (3.54%) LANDesk
5 26 (3.54%) VMware
6 25 (3.40%) Cisco
7 24 (3.27%) Apple
7 24 (3.27%) HP
8 10 (1.36%) Google
9 8 (1.09%) MobileIron
10 7 (0.95%) Altiris
10 7 (0.95%) Dell
10 7 (0.95%) iManage
10 7 (0.95%) McAfee
11 6 (0.82%) Avaya
12 5 (0.68%) Bloomberg
12 5 (0.68%) Lotus
13 4 (0.54%) Mitel
13 4 (0.54%) Wyse