Period
to 18 January 2019

The median contractor rate for a Service Desk Analyst was £140 per day in advertised job vacancies during the 6 months to 18 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
18 Jan 2019
Same period 2018 Same period 2017
Rank 270 280 303
Rank change year-on-year +10 +23 -28
Contract jobs requiring a Service Desk Analyst 937 940 830
As % of all contract IT jobs advertised in the UK 0.94% 0.94% 0.85%
As % of the Job Titles category 0.99% 0.99% 0.90%
Number of daily rates quoted 519 476 374
UK median daily rate £140 £135 £135
Median daily rate % change year-on-year +3.70% - +3.85%
10th Percentile £103 £101 £91
90th Percentile £230 £214 £219
UK excluding London median daily rate £130 £126 £125
% change year-on-year +2.97% +1.00% -
Number of hourly rates quoted 197 264 281
UK median hourly rate £13.75 £13.00 £12.50
Median hourly rate % change year-on-year +5.77% +4.00% -7.41%
10th Percentile £10.90 £10.00 £9.80
90th Percentile £18.00 £18.00 £17.25
UK excluding London median hourly rate £13.50 £12.50 £12.05
% change year-on-year +8.00% +3.73% -10.74%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,176 95,190 92,149
% of contract IT jobs with a recognized job title 94.67% 94.90% 94.83%
Number of daily rates quoted 62,264 63,224 60,161
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £269 £260 £254
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +5.26%
Number of hourly rates quoted 2,878 2,788 3,239
UK median hourly rate £18.70 £18.50 £18.00
Median hourly rate % change year-on-year +1.08% +2.78% -2.76%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £47.83 £47.25
UK excluding London median hourly rate £17.50 £17.50 £17.50

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 18 January 2019.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 18 January 2019.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 18 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 847 £145 +5.45% 97
UK excluding London -23 584 £130 +2.97% 82
London +33 316 £150 - 21
North of England +21 181 £145 +16.00% 31
South East -29 135 £159 +22.12% 17
North West +43 118 £130 +7.22% 18
Midlands -34 90 £130 -4.20% 11
East of England -12 65 £135 +3.85% 13
South West -29 59 £120 - 4
Yorkshire -11 54 £185 +48.00% 10
West Midlands -28 46 £138 +1.85% 4
Scotland +17 44 £115 +3.37% 4
East Midlands -15 44 £128 -6.52% 7
North East -13 9 £148 +28.26% 3
Wales -39 9 £100 -20.00% 2
Northern Ireland +17 1 - -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 January 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 570 (60.83%) Windows
2 450 (48.03%) Active Directory
3 386 (41.20%) Microsoft
4 377 (40.23%) Microsoft Office
5 315 (33.62%) ITIL
6 250 (26.68%) Windows 7
7 208 (22.20%) Windows 10
8 193 (20.60%) Office 365
9 160 (17.08%) Citrix
10 155 (16.54%) Service Management
11 144 (15.37%) SLA
12 112 (11.95%) Problem-Solving
13 101 (10.78%) MS Exchange
14 97 (10.35%) Finance
15 93 (9.93%) Law
16 90 (9.61%) Incident Management
16 90 (9.61%) ITSM
17 74 (7.90%) Internet
17 74 (7.90%) VPN
18 67 (7.15%) iPhone
19 59 (6.30%) ITIL V3
19 59 (6.30%) Cisco
20 57 (6.08%) Analytical Skills
21 55 (5.87%) SCCM
21 55 (5.87%) Sony
22 53 (5.66%) Windows XP
22 53 (5.66%) Apple
22 53 (5.66%) Windows Server
22 53 (5.66%) Android
23 51 (5.44%) ServiceNow

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (10.78%) MS Exchange
2 33 (3.52%) Exchange Server 2010
3 18 (1.92%) Skype for Business
4 16 (1.71%) Exchange Server 2007
5 14 (1.49%) Exchange Server 2013
5 14 (1.49%) IBM Notes
5 14 (1.49%) SharePoint
6 11 (1.17%) Blackberry Enterprise Server
7 10 (1.07%) Exchange Server 2003
8 4 (0.43%) Confluence
9 3 (0.32%) CMS
9 3 (0.32%) Quickr
10 1 (0.11%) WordPress
Applications
1 377 (40.23%) Microsoft Office
2 32 (3.42%) Microsoft Excel
3 19 (2.03%) Microsoft PowerPoint
4 5 (0.53%) MS Visio
5 2 (0.21%) Spreadsheet
6 1 (0.11%) InfoPath
6 1 (0.11%) Revit
6 1 (0.11%) SOLIDWORKS
Business Applications
1 4 (0.43%) Carpe Diem
1 4 (0.43%) Dynamics NAV
1 4 (0.43%) Remedy ITSM
1 4 (0.43%) Retail-J
2 3 (0.32%) Dynamics CRM
3 2 (0.21%) assyst
4 1 (0.11%) Elite 3E
Cloud Services
1 193 (20.60%) Office 365
2 9 (0.96%) Microsoft Azure
3 5 (0.53%) SaaS
4 4 (0.43%) Azure Active Directory
4 4 (0.43%) Mimecast
5 1 (0.11%) Amazon AWS
5 1 (0.11%) G Suite
5 1 (0.11%) Google Drive
Communications & Networking
1 74 (7.90%) Internet
1 74 (7.90%) VPN
2 40 (4.27%) TCP/IP
3 38 (4.06%) LAN
4 36 (3.84%) Intranet
5 35 (3.74%) DNS
6 32 (3.42%) WAN
7 30 (3.20%) DHCP
8 25 (2.67%) Remote Desktop
9 23 (2.45%) Skype
10 16 (1.71%) Wireless
11 14 (1.49%) VoIP
12 7 (0.75%) Junos
13 6 (0.64%) Cisco IOS
13 6 (0.64%) FTP
13 6 (0.64%) Unified Communications
13 6 (0.64%) Wi-Fi
14 5 (0.53%) Extranet
14 5 (0.53%) Firewall
14 5 (0.53%) Telepresence
Database & Business Intelligence
1 15 (1.60%) SQL Server
2 10 (1.07%) SQL Server 2008
3 2 (0.21%) Electronic Patient Records
4 1 (0.11%) DB2
4 1 (0.11%) MySQL
4 1 (0.11%) Oracle Database
4 1 (0.11%) Oracle Reports
Development Applications
1 12 (1.28%) JIRA
2 3 (0.32%) Hudson
General
1 97 (10.35%) Finance
2 93 (9.93%) Law
3 44 (4.70%) Legal
4 34 (3.63%) Retail
5 19 (2.03%) Banking
6 18 (1.92%) Telecoms
7 17 (1.81%) Manufacturing
8 12 (1.28%) French Language
8 12 (1.28%) German Language
9 9 (0.96%) Advertising
10 8 (0.85%) Italian Language
10 8 (0.85%) Pharmaceutical
10 8 (0.85%) Portuguese Language
10 8 (0.85%) Russian Language
10 8 (0.85%) Spanish Language
11 7 (0.75%) Dutch Language
12 6 (0.64%) Retail Banking
13 5 (0.53%) Aerospace
14 4 (0.43%) Automotive
14 4 (0.43%) Back Office
Libraries, Frameworks & Software Standards
1 1 (0.11%) COM
1 1 (0.11%) Web Services
1 1 (0.11%) XMPP
Miscellaneous
1 67 (7.15%) iPhone
2 57 (6.08%) Analytical Skills
3 48 (5.12%) Management Information System
4 37 (3.95%) Blackberry
5 26 (2.77%) NHS
5 26 (2.77%) Self-Motivation
6 24 (2.56%) User Experience
7 23 (2.45%) iPad
8 21 (2.24%) Smartphone
9 18 (1.92%) EPoS
9 18 (1.92%) Fat Client
9 18 (1.92%) Thin Client
9 18 (1.92%) Video Conferencing
10 9 (0.96%) Enterprise Software
11 8 (0.85%) Data Centre
11 8 (0.85%) Wiki
12 7 (0.75%) Driving Licence
13 5 (0.53%) Handset
14 2 (0.21%) Device Driver
14 2 (0.21%) PACS
Operating Systems
1 570 (60.83%) Windows
2 250 (26.68%) Windows 7
3 208 (22.20%) Windows 10
4 53 (5.66%) Android
4 53 (5.66%) Windows Server
4 53 (5.66%) Windows XP
5 49 (5.23%) Windows 8
6 29 (3.09%) Windows Server 2012
7 28 (2.99%) Windows Server 2008
8 26 (2.77%) Apple iOS
9 17 (1.81%) Windows Mobile
10 16 (1.71%) Unix
11 15 (1.60%) Windows Vista
12 14 (1.49%) Mac OS X
13 13 (1.39%) Windows 2000
14 11 (1.17%) Windows Phone
15 9 (0.96%) Mac OS
15 9 (0.96%) Windows Server 2003
16 3 (0.32%) Linux
17 1 (0.11%) AIX
Processes & Methodologies
1 315 (33.62%) ITIL
2 155 (16.54%) Service Management
3 112 (11.95%) Problem-Solving
4 90 (9.61%) Incident Management
4 90 (9.61%) ITSM
5 59 (6.30%) ITIL V3
6 45 (4.80%) Service Delivery
7 35 (3.74%) Ticket Management
8 31 (3.31%) Kalman Filter
9 28 (2.99%) Document Management
10 27 (2.88%) Information Security
10 27 (2.88%) Web Filtering
11 25 (2.67%) CRM
12 19 (2.03%) Continuous Improvement
12 19 (2.03%) Mobile Device Management
13 18 (1.92%) Asset Management
14 17 (1.81%) Time Management
15 15 (1.60%) Business Intelligence
15 15 (1.60%) Information Security Management
15 15 (1.60%) ISMS
Programming Languages
1 24 (2.56%) SQL
2 6 (0.64%) PowerShell
3 2 (0.21%) C
4 1 (0.11%) Java
4 1 (0.11%) PL/SQL
Qualifications
1 50 (5.34%) Security Cleared
2 35 (3.74%) ITIL Certification
2 35 (3.74%) Microsoft Certification
3 34 (3.63%) ITIL Foundation Certificate
4 33 (3.52%) SC Cleared
5 32 (3.42%) MCP
6 28 (2.99%) Degree
7 23 (2.45%) MCSE
8 19 (2.03%) MCSA
9 16 (1.71%) HNC
10 11 (1.17%) A+ Certification
11 10 (1.07%) DV Cleared
12 6 (0.64%) CCNA
12 6 (0.64%) Cisco Certification
13 3 (0.32%) BPSS Clearance
13 3 (0.32%) Computer Science Degree
13 3 (0.32%) MCDST
13 3 (0.32%) MCITP
13 3 (0.32%) Network+ Certification
14 2 (0.21%) DBS Check
Quality Assurance & Compliance
1 144 (15.37%) SLA
2 6 (0.64%) Data Quality
3 5 (0.53%) Disclosure Scotland
4 3 (0.32%) QA
4 3 (0.32%) Sarbanes-Oxley
5 2 (0.21%) HL7
6 1 (0.11%) ISO/IEC 27001
6 1 (0.11%) PMO
System Software
1 450 (48.03%) Active Directory
2 35 (3.74%) VMware Infrastructure
3 21 (2.24%) XenDesktop
4 17 (1.81%) Virtual Desktop
5 15 (1.60%) XenApp
6 14 (1.49%) XenServer
7 6 (0.64%) Terminal Server
8 4 (0.43%) vSphere
9 3 (0.32%) BitLocker
9 3 (0.32%) Virtual Servers
10 1 (0.11%) Citrix Presentation Server
10 1 (0.11%) Hyper-V
10 1 (0.11%) Microsoft App-V
10 1 (0.11%) Terminal Services
10 1 (0.11%) VMware Workstation
Systems Management
1 55 (5.87%) SCCM
2 22 (2.35%) AirWatch
3 21 (2.24%) vCenter Server
4 15 (1.60%) OVSD
5 13 (1.39%) OpenView
6 9 (0.96%) Systems Management Server (SMS)
7 4 (0.43%) Microsoft Intune
7 4 (0.43%) SCOM
7 4 (0.43%) Tivoli
7 4 (0.43%) ZABBIX
8 2 (0.21%) Backup Exec
8 2 (0.21%) NetBackup
8 2 (0.21%) WSUS
9 1 (0.11%) HP SiteScope
9 1 (0.11%) MobiControl
9 1 (0.11%) Symantec Endpoint Protection
9 1 (0.11%) ZENworks
Vendors
1 386 (41.20%) Microsoft
2 160 (17.08%) Citrix
3 59 (6.30%) Cisco
4 55 (5.87%) Sony
5 53 (5.66%) Apple
6 51 (5.44%) ServiceNow
7 44 (4.70%) VMware
8 42 (4.48%) Remedy
9 38 (4.06%) HP
10 26 (2.77%) iManage
11 23 (2.45%) Ivanti
12 21 (2.24%) Wyse
13 14 (1.49%) Lotus
14 13 (1.39%) SAP
15 12 (1.28%) Avaya
16 10 (1.07%) Sophos
17 9 (0.96%) Mitel
17 9 (0.96%) Symantec
18 7 (0.75%) Polycom
19 6 (0.64%) McAfee