Period
to 17 November 2017

The median contractor rate for a Service Desk Analyst was £133 per day in advertised job vacancies during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 296 281 259
Rank change year-on-year -15 -22 -37
Contract jobs requiring a Service Desk Analyst 873 949 1095
As % of all contract IT jobs advertised in the UK 0.85% 0.90% 0.95%
As % of the Job Titles category 0.90% 0.95% 1.00%
Number of daily rates quoted 437 428 394
UK median daily rate £133 £130 £130
Median daily rate % change year-on-year +1.92% - -13.33%
10th Percentile £100 £90 £100
90th Percentile £214 £219 £200
UK excluding London median daily rate £125 £125 £125
Number of hourly rates quoted 249 317 448
UK median hourly rate £13.02 £12.75 £13.50
Median hourly rate % change year-on-year +2.08% -5.56% -
10th Percentile £10.00 £10.00 £10.00
90th Percentile £18.00 £17.25 £19.50
UK excluding London median hourly rate £12.50 £12.44 £14.00
% change year-on-year +0.48% -11.14% +10.37%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97472 100409 109082
% of contract IT jobs with a recognized job title 94.81% 94.75% 94.90%
Number of daily rates quoted 64264 65451 69386
UK median daily rate £448 £425 £400
Median daily rate % change year-on-year +5.29% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +4.17%
Number of hourly rates quoted 2912 3320 4146
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.26 £45.00
UK excluding London median hourly rate £17.77 £17.50 £17.50
% change year-on-year +1.54% - +8.29%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 17 November 2017.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 17 November 2017.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 798 £136 +4.92% 62
UK excluding London +1 599 £125 - 50
London -22 244 £150 +7.14% 17
South East -14 178 £140 -15.15% 10
Midlands +21 129 £136 +36.40% 9
North of England +19 118 £120 +5.49% 11
East of England -19 77 £130 +20.93% 9
West Midlands +17 71 £136 +19.78% 3
Yorkshire +2 62 £115 +2.22% 4
East Midlands +2 58 £136 +60.47% 6
South West -17 53 £120 -23.81% 6
North West +14 51 £121 +5.43% 6
Wales +8 20 £110 +2.33% 3
Scotland 0 20 £110 - 2
North East +60 5 £133 +32.50% 1
Northern Ireland -37 5 £81 +4.55%

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 514 (58.88%) Windows
2 443 (50.74%) Active Directory
3 392 (44.90%) ITIL
4 353 (40.44%) Microsoft
5 272 (31.16%) Microsoft Office
6 239 (27.38%) Windows 7
7 163 (18.67%) Service Management
8 157 (17.98%) SLA
9 133 (15.23%) Office 365
10 115 (13.17%) Windows 10
11 85 (9.74%) Citrix
12 81 (9.28%) MS Exchange
13 79 (9.05%) Incident Management
14 70 (8.02%) Finance
15 66 (7.56%) ITIL Certification
16 62 (7.10%) Blackberry
17 60 (6.87%) ITSM
18 59 (6.76%) Windows XP
18 59 (6.76%) Security Cleared
19 57 (6.53%) Windows Server
20 44 (5.04%) DHCP
20 44 (5.04%) DNS
20 44 (5.04%) SCCM
21 43 (4.93%) VPN
21 43 (4.93%) Internet
21 43 (4.93%) Analytical Skills
21 43 (4.93%) Windows 8
22 42 (4.81%) Retail
23 41 (4.70%) ServiceNow
24 39 (4.47%) Change Management

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (9.28%) MS Exchange
2 26 (2.98%) SharePoint
3 17 (1.95%) Exchange Server 2007
3 17 (1.95%) Exchange Server 2010
3 17 (1.95%) Skype for Business
4 14 (1.60%) Blackberry Enterprise Server
5 6 (0.69%) Exchange Server 2013
6 5 (0.57%) IBM Notes
7 3 (0.34%) CMS
8 2 (0.23%) Moodle
8 2 (0.23%) SharePoint 2010
8 2 (0.23%) SharePoint 2013
9 1 (0.11%) GroupWise
Applications
1 272 (31.16%) Microsoft Office
2 27 (3.09%) Microsoft Excel
3 19 (2.18%) Microsoft PowerPoint
4 7 (0.80%) MS Visio
Business Applications
1 14 (1.60%) Remedy ITSM
2 5 (0.57%) Dynamics CRM
3 2 (0.23%) SystmOne
4 1 (0.11%) assyst
4 1 (0.11%) Oracle 11i
4 1 (0.11%) Oracle Applications
4 1 (0.11%) Oracle Assets
4 1 (0.11%) Oracle Financials
4 1 (0.11%) Oracle Payables
4 1 (0.11%) Oracle Receivables
Cloud Services
1 133 (15.23%) Office 365
2 10 (1.15%) Microsoft Azure
3 6 (0.69%) G Suite
4 5 (0.57%) SaaS
5 4 (0.46%) Azure Active Directory
6 3 (0.34%) Adobe Creative Cloud
7 2 (0.23%) OneDrive
8 1 (0.11%) Google Drive
Communications & Networking
1 44 (5.04%) DHCP
1 44 (5.04%) DNS
2 43 (4.93%) Internet
2 43 (4.93%) VPN
3 38 (4.35%) WAN
4 34 (3.89%) LAN
5 27 (3.09%) TCP/IP
6 25 (2.86%) Wireless
7 19 (2.18%) Skype
8 18 (2.06%) Remote Desktop
9 17 (1.95%) VoIP
10 12 (1.37%) SMS
11 10 (1.15%) Intranet
12 8 (0.92%) Wi-Fi
13 7 (0.80%) IP Telephony
14 5 (0.57%) 3G
15 4 (0.46%) Extranet
16 3 (0.34%) ADSL
16 3 (0.34%) Broadband
16 3 (0.34%) Ethernet
Database & Business Intelligence
1 4 (0.46%) SQL Server
2 1 (0.11%) EDRMS
2 1 (0.11%) MySQL
2 1 (0.11%) SQL Server 2008
Development Applications
1 8 (0.92%) Visual Studio
2 4 (0.46%) JIRA
3 1 (0.11%) MSBuild
3 1 (0.11%) Oracle APEX
3 1 (0.11%) Oracle Forms
General
1 70 (8.02%) Finance
2 42 (4.81%) Retail
3 38 (4.35%) Legal
4 32 (3.67%) Law
5 30 (3.44%) Banking
6 25 (2.86%) International Banking
7 18 (2.06%) Telecoms
8 15 (1.72%) Publishing
9 10 (1.15%) Financial Institution
9 10 (1.15%) Italian Language
10 8 (0.92%) German Language
11 7 (0.80%) Advertising
11 7 (0.80%) Manufacturing
12 5 (0.57%) Automotive
13 4 (0.46%) Back Office
13 4 (0.46%) French Language
14 3 (0.34%) Welsh Language
15 2 (0.23%) Dutch Language
15 2 (0.23%) Marketing
15 2 (0.23%) Military
Libraries, Frameworks & Software Standards
1 1 (0.11%) CSS
1 1 (0.11%) Elastic Stack
1 1 (0.11%) HTML
1 1 (0.11%) Software Packaging
Miscellaneous
1 62 (7.10%) Blackberry
2 43 (4.93%) Analytical Skills
3 35 (4.01%) iPhone
4 32 (3.67%) NHS
5 27 (3.09%) Management Information System
6 24 (2.75%) Smartphone
7 15 (1.72%) PDA
8 12 (1.37%) iPad
9 11 (1.26%) Computer Science
10 10 (1.15%) Replication
11 8 (0.92%) Enterprise Software
12 7 (0.80%) Driving Licence
12 7 (0.80%) Video Conferencing
13 6 (0.69%) Wiki
14 5 (0.57%) RSA SecurID
15 4 (0.46%) BYOD
15 4 (0.46%) User Experience
16 3 (0.34%) Client/Server
16 3 (0.34%) Life Science
16 3 (0.34%) Mobile Computing
Operating Systems
1 514 (58.88%) Windows
2 239 (27.38%) Windows 7
3 115 (13.17%) Windows 10
4 59 (6.76%) Windows XP
5 57 (6.53%) Windows Server
6 43 (4.93%) Windows 8
7 25 (2.86%) Apple iOS
8 24 (2.75%) Windows Server 2008
9 22 (2.52%) Android
10 20 (2.29%) Windows Server 2012
11 19 (2.18%) Mac OS X
12 12 (1.37%) Windows 2000
13 9 (1.03%) Windows Server 2003
14 8 (0.92%) Linux
15 7 (0.80%) Windows Vista
16 6 (0.69%) Windows Mobile
17 5 (0.57%) Mac OS
18 2 (0.23%) Unix
19 1 (0.11%) Ubuntu
19 1 (0.11%) Windows NT
Processes & Methodologies
1 392 (44.90%) ITIL
2 163 (18.67%) Service Management
3 79 (9.05%) Incident Management
4 60 (6.87%) ITSM
5 39 (4.47%) Change Management
6 35 (4.01%) Service Delivery
7 34 (3.89%) Problem Management
8 33 (3.78%) ITIL V3
9 24 (2.75%) Configuration Management
10 22 (2.52%) Statistics
11 21 (2.41%) Root Cause Analysis
12 16 (1.83%) Ticket Management
13 14 (1.60%) CRM
13 14 (1.60%) Document Management
14 12 (1.37%) Time Management
15 10 (1.15%) Data Protection
15 10 (1.15%) E-Commerce
15 10 (1.15%) Mobile Device Management
16 9 (1.03%) Continuous Improvement
17 8 (0.92%) Trend Analysis
Programming Languages
1 16 (1.83%) SQL
2 6 (0.69%) PowerShell
3 4 (0.46%) C
4 2 (0.23%) Perl
5 1 (0.11%) Bash Shell
5 1 (0.11%) JavaScript
5 1 (0.11%) PL/SQL
5 1 (0.11%) Tcl
Qualifications
1 66 (7.56%) ITIL Certification
2 59 (6.76%) Security Cleared
3 38 (4.35%) Microsoft Certification
4 37 (4.24%) SC Cleared
5 25 (2.86%) Degree
6 24 (2.75%) MCP
7 21 (2.41%) A+ Certification
8 15 (1.72%) HNC
8 15 (1.72%) ITIL Foundation Certificate
9 14 (1.60%) DV Cleared
10 11 (1.26%) MCDST
10 11 (1.26%) MCSE
11 5 (0.57%) Computer Science Degree
11 5 (0.57%) MCITP
12 4 (0.46%) CCENT
13 3 (0.34%) DBS Check
13 3 (0.34%) MCSA
13 3 (0.34%) MOS
14 2 (0.23%) CCNA
14 2 (0.23%) Cisco Certification
Quality Assurance & Compliance
1 157 (17.98%) SLA
2 24 (2.75%) ISO 9001
3 23 (2.63%) ISO/IEC 20000
4 5 (0.57%) PMO
5 3 (0.34%) QA
6 2 (0.23%) Disclosure Scotland
System Software
1 443 (50.74%) Active Directory
2 14 (1.60%) VMware Infrastructure
3 12 (1.37%) vSphere
3 12 (1.37%) XenApp
4 5 (0.57%) Hyper-V
4 5 (0.57%) Terminal Services
5 4 (0.46%) BitLocker
6 3 (0.34%) Virtual Desktop
6 3 (0.34%) Virtual Machines
7 1 (0.11%) Samba
7 1 (0.11%) Terminal Server
7 1 (0.11%) XenDesktop
Systems Management
1 44 (5.04%) SCCM
2 13 (1.49%) Systems Management Server (SMS)
3 7 (0.80%) AirWatch
3 7 (0.80%) OVSD
4 4 (0.46%) DameWare
4 4 (0.46%) SCOM
5 3 (0.34%) Microsoft Intune
6 1 (0.11%) MAILsweeper
6 1 (0.11%) OpenView
6 1 (0.11%) SafeCom
6 1 (0.11%) WSUS
6 1 (0.11%) ZABBIX
Vendors
1 353 (40.44%) Microsoft
2 85 (9.74%) Citrix
3 41 (4.70%) ServiceNow
4 37 (4.24%) Cisco
5 34 (3.89%) Apple
6 33 (3.78%) Remedy
7 31 (3.55%) HP
8 30 (3.44%) VMware
9 28 (3.21%) LANDesk
10 11 (1.26%) Google
11 10 (1.15%) McAfee
12 9 (1.03%) Altiris
13 8 (0.92%) Adobe
13 8 (0.92%) Avaya
13 8 (0.92%) iManage
14 7 (0.80%) NetApp
15 6 (0.69%) Bloomberg
15 6 (0.69%) Dell
15 6 (0.69%) Mitel
16 5 (0.57%) BMC