The median contractor rate for a Service Desk Analyst was £143 per day in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK
Rank 289 291 217
Rank change year-on-year +2 -74  
Contract jobs requiring a Service Desk Analyst 354 389 563
As % of all contract IT jobs advertised in the UK 0.79% 0.74% 1.08%
As % of the Job Titles category 0.83% 0.77% 1.13%
Number of daily rates quoted 147 157 202
Median daily rate £143 £140 £135
Median daily rate % change year-on-year +1.78% +3.70%  
90% offered a daily rate of more than £100 £100 £100
10% offered a daily rate of more than £213 £240 £213
UK excluding London median daily rate £130 £130 £125
% change year-on-year - +4.00%  
Number of hourly rates quoted 122 140 219
Median hourly rate £13.00 £13.42 £13.00
Median hourly rate % change year-on-year -3.09% +3.19%  
90% offered a hourly rate of more than £10.00 £10.73 £10.00
10% offered a hourly rate of more than £18.00 £16.50 £18.50
UK excluding London median hourly rate £12.50 £13.33 £12.50
% change year-on-year -6.22% +6.64%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42403 50275 49651
As % of all contract IT job vacancies advertised in the UK 94.81% 95.18% 94.82%
Number of daily rates quoted 27453 32530 30008
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £551
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1493 1573 1955
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.25 £11.30 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

Service Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 3 months to 23 March 2017.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 3 months to 23 March 2017.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 330 £145 +3.57% 53
London +6 112 £160 -3.03% 14
South East +9 74 £145 -3.33% 8
West Midlands +29 35 £150 +15.38% 8
Yorkshire +3 31 £125 +4.16% 5
East of England -18 27 £110 -12.00% 4
Hampshire +12 26 £225 -5.26% 2
North West +6 23 £120 +9.09% 6
City of London +12 17 £168 +15.51% 4
West Yorkshire +1 17 £133 +20.45% 4
Buckinghamshire -7 14 - - 2
South West +6 13 £143 +18.75% 5
Milton Keynes -4 13 - - 2
North Yorkshire +9 12 £125 -16.66% 1
Leeds -1 12 £133 +20.45% 2
Scotland +34 11 £118 +8.04%
Cambridgeshire +13 11 £79 -21.35% 1
South Wales +10 11 - - 1
Wales +6 11 - - 2
Surrey +13 10 £150 - 3
Warwickshire +3 10 £85 - 3
East Midlands -3 10 - - 2
Berkshire +28 9 £130 - 1
Oxfordshire -12 9 £145 +11.53%
Warwick +5 8 £84 -
Portsmouth - 8 - - 1
Coventry +5 7 - -
Northamptonshire +4 7 - - 1
Merseyside +4 7 £95 -
Northampton +3 7 - -

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 443 (57.61%) Windows
2 383 (49.80%) Active Directory
3 298 (38.75%) Microsoft
4 286 (37.19%) MS Office
4 286 (37.19%) ITIL
5 256 (33.29%) Windows 7
6 151 (19.64%) MS Excel
7 115 (14.95%) Service Management
8 111 (14.43%) SLA
9 91 (11.83%) Windows XP
10 77 (10.01%) Citrix
11 73 (9.49%) Blackberry
12 67 (8.71%) Security Cleared
13 61 (7.93%) Incident Management
14 57 (7.41%) Legal
14 57 (7.41%) Analytical Skills
15 56 (7.28%) MS Exchange
16 54 (7.02%) ITSM
17 52 (6.76%) Finance
18 48 (6.24%) Problem Management
18 48 (6.24%) Windows 10
19 46 (5.98%) Blackberry Enterprise Server
19 46 (5.98%) ITIL Certification
19 46 (5.98%) Cisco
20 43 (5.59%) Windows Server
21 41 (5.33%) SC Cleared
21 41 (5.33%) Law
22 40 (5.20%) Office 365
23 37 (4.81%) CRM
24 35 (4.55%) SCCM

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (7.28%) MS Exchange
2 46 (5.98%) Blackberry Enterprise Server
3 25 (3.25%) IBM Notes
4 23 (2.99%) Exchange Server 2010
5 14 (1.82%) SharePoint
6 9 (1.17%) Exchange Server 2003
6 9 (1.17%) Exchange Server 2007
7 6 (0.78%) Skype for Business
8 5 (0.65%) Exchange Server 2013
8 5 (0.65%) SharePoint 2010
9 4 (0.52%) SharePoint 2013
10 2 (0.26%) Moodle
Applications
1 286 (37.19%) MS Office
2 151 (19.64%) MS Excel
3 13 (1.69%) Spreadsheet
4 7 (0.91%) MS PowerPoint
5 5 (0.65%) MS Visio
6 2 (0.26%) InfoPath
7 1 (0.13%) MS Project
Business Applications
1 8 (1.04%) Remedy ITSM
2 6 (0.78%) Dynamics CRM
3 2 (0.26%) Dynamics AX
3 2 (0.26%) Payment Gateway
4 1 (0.13%) assyst
4 1 (0.13%) Dynamics NAV
4 1 (0.13%) SAP Oil and Gas
4 1 (0.13%) SystmOne
4 1 (0.13%) Visualfiles
Cloud Services
1 40 (5.20%) Office 365
2 5 (0.65%) Microsoft Azure
3 4 (0.52%) SaaS
4 2 (0.26%) Amazon AWS
4 2 (0.26%) Azure Active Directory
4 2 (0.26%) IaaS
4 2 (0.26%) OneDrive
5 1 (0.13%) Cloud Computing
Communications & Networking
1 28 (3.64%) TCP/IP
2 20 (2.60%) LAN
3 19 (2.47%) WAN
4 18 (2.34%) Remote Desktop
4 18 (2.34%) VPN
5 17 (2.21%) Internet
6 16 (2.08%) DNS
6 16 (2.08%) Wireless
7 14 (1.82%) DHCP
8 9 (1.17%) Intranet
9 8 (1.04%) Firewall
10 7 (0.91%) VoIP
11 4 (0.52%) Skype
12 3 (0.39%) Wi-Fi
13 2 (0.26%) ATM
13 2 (0.26%) LDAP
14 1 (0.13%) ADSL
14 1 (0.13%) Broadband
14 1 (0.13%) PBX
14 1 (0.13%) SMTP
Database & Business Intelligence
1 2 (0.26%) Oracle BI EE
2 1 (0.13%) EDRMS
2 1 (0.13%) MS Access
2 1 (0.13%) SQL Server
2 1 (0.13%) SQL Server 2005
2 1 (0.13%) SQL Server 2008
2 1 (0.13%) SQL Server 2012
General
1 57 (7.41%) Legal
2 52 (6.76%) Finance
3 41 (5.33%) Law
4 21 (2.73%) Telecoms
5 15 (1.95%) French Language
6 14 (1.82%) Retail
7 9 (1.17%) German Language
8 8 (1.04%) Spanish Language
9 7 (0.91%) Publishing
10 6 (0.78%) Italian Language
10 6 (0.78%) Japanese Language
10 6 (0.78%) Manufacturing
10 6 (0.78%) Portuguese Language
11 5 (0.65%) Banking
11 5 (0.65%) Russian Language
12 4 (0.52%) Advertising
12 4 (0.52%) Dutch Language
12 4 (0.52%) Pharmaceutical
13 3 (0.39%) Local Government
13 3 (0.39%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.26%) HTML
2 1 (0.13%) X-Windows
Miscellaneous
1 73 (9.49%) Blackberry
2 57 (7.41%) Analytical Skills
3 26 (3.38%) iPhone
4 22 (2.86%) iPad
5 21 (2.73%) NHS
6 19 (2.47%) Management Information System
7 14 (1.82%) Video Conferencing
8 13 (1.69%) Computer Science
9 10 (1.30%) Driving Licence
10 9 (1.17%) Enterprise Software
10 9 (1.17%) Fat Client
10 9 (1.17%) Smartphone
10 9 (1.17%) Thin Client
11 6 (0.78%) Data Centre
11 6 (0.78%) EPoS
12 5 (0.65%) CMDB
12 5 (0.65%) Freedom of Information
12 5 (0.65%) Life Science
13 4 (0.52%) Wiki
14 2 (0.26%) Handset
Operating Systems
1 443 (57.61%) Windows
2 256 (33.29%) Windows 7
3 91 (11.83%) Windows XP
4 48 (6.24%) Windows 10
5 43 (5.59%) Windows Server
6 35 (4.55%) Windows 8
7 25 (3.25%) Android
8 22 (2.86%) Windows Server 2008
9 21 (2.73%) Mac OS X
10 15 (1.95%) Windows Server 2012
11 13 (1.69%) Windows Vista
12 10 (1.30%) Windows Server 2003
13 9 (1.17%) Windows 2000
14 7 (0.91%) Linux
15 5 (0.65%) Apple iOS
16 4 (0.52%) Mac OS
17 2 (0.26%) Unix
17 2 (0.26%) Windows Mobile
18 1 (0.13%) Windows NT
Processes & Methodologies
1 286 (37.19%) ITIL
2 115 (14.95%) Service Management
3 61 (7.93%) Incident Management
4 54 (7.02%) ITSM
5 48 (6.24%) Problem Management
6 37 (4.81%) CRM
7 30 (3.90%) Change Management
8 27 (3.51%) Service Delivery
9 25 (3.25%) Root Cause Analysis
10 19 (2.47%) ITIL V3
11 15 (1.95%) Customer Requirements
11 15 (1.95%) Stakeholder Management
12 13 (1.69%) Asset Management
12 13 (1.69%) Information Security
13 12 (1.56%) Time Management
14 11 (1.43%) Document Management
15 10 (1.30%) Agile Software Development
15 10 (1.30%) Trend Analysis
16 8 (1.04%) Business Analysis
16 8 (1.04%) ERP
Programming Languages
1 8 (1.04%) SQL
2 3 (0.39%) Java
2 3 (0.39%) PHP
3 2 (0.26%) C
Qualifications
1 67 (8.71%) Security Cleared
2 46 (5.98%) ITIL Certification
3 41 (5.33%) SC Cleared
4 25 (3.25%) Microsoft Certification
5 18 (2.34%) Degree
6 17 (2.21%) MCP
7 12 (1.56%) MOS
8 10 (1.30%) ITIL Foundation Certificate
9 8 (1.04%) DV Cleared
10 7 (0.91%) MCSE
11 6 (0.78%) BPSS Clearance
11 6 (0.78%) MCSA
12 5 (0.65%) DBS Check
13 4 (0.52%) MCITP
13 4 (0.52%) NVQ Level 3
14 3 (0.39%) A+ Certification
14 3 (0.39%) MCDST
15 1 (0.13%) CCNA
15 1 (0.13%) CCNP
15 1 (0.13%) Cisco Certification
Quality Assurance & Compliance
1 111 (14.43%) SLA
2 8 (1.04%) Disclosure Scotland
3 2 (0.26%) QA
System Software
1 383 (49.80%) Active Directory
2 23 (2.99%) VMware Infrastructure
3 14 (1.82%) vSphere
4 13 (1.69%) Virtual Desktop
5 6 (0.78%) XenApp
6 3 (0.39%) BitLocker
7 2 (0.26%) Terminal Services
7 2 (0.26%) Virtual Servers
8 1 (0.13%) Hyper-V
8 1 (0.13%) XenServer
Systems Management
1 35 (4.55%) SCCM
2 13 (1.69%) Systems Management Server (SMS)
3 5 (0.65%) AirWatch
4 3 (0.39%) OVSD
5 2 (0.26%) DameWare
5 2 (0.26%) Microsoft Intune
5 2 (0.26%) Netcool
5 2 (0.26%) SCOM
6 1 (0.13%) Nagios
6 1 (0.13%) OpenView
6 1 (0.13%) SCVMM
Vendors
1 298 (38.75%) Microsoft
2 77 (10.01%) Citrix
3 46 (5.98%) Cisco
4 34 (4.42%) ServiceNow
5 32 (4.16%) LANDesk
6 30 (3.90%) VMware
7 25 (3.25%) Apple
7 25 (3.25%) Lotus
8 24 (3.12%) HP
9 19 (2.47%) Remedy
10 13 (1.69%) iManage
11 9 (1.17%) Altiris
11 9 (1.17%) SAP
12 7 (0.91%) BMC
12 7 (0.91%) Polycom
13 6 (0.78%) Intel
14 4 (0.52%) Dell
15 3 (0.39%) Avaya
15 3 (0.39%) IBM
15 3 (0.39%) Sophos
Leamington Spa, Warwickshire
Lorien Resourcing
Posted: 13 hours ago
London
Involved Solutions Ltd
Rate: £80 - £120 per day
Posted: 7 hours ago
Wales
Venn Group
Rate: £8 - £9 Per Hour
Posted: Yesterday
Watford, Hertfordshire
Senitor Associates
Rate: £120 - £150 per day
Posted: Yesterday
Epsom, Surrey
TEKsystems
Rate: £100 - £125 per day
Posted: 2 days ago
London
Digital Gurus
Rate: £100 Per Day
Posted: 3 days ago
City, London
Hays Talent Solutions
Rate: £177.78 per day
Posted: 3 days ago
City, London
Ebury
Rate: £100.00 - £124.00 per day
Posted: 3 days ago
Greater London
360 Resourcing
Rate: £25,739 - £30,283 per annum
Posted: 7 days ago