Period
to 14 November 2018

The median contractor rate for a Service Desk Analyst was £133 per day in advertised job vacancies during the 6 months to 14 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 276 304 284
Rank change year-on-year +28 -20 -18
Contract jobs requiring a Service Desk Analyst 973 869 955
As % of all contract IT jobs advertised in the UK 0.93% 0.84% 0.90%
As % of the Job Titles category 0.98% 0.89% 0.95%
Number of daily rates quoted 513 439 431
UK median daily rate £133 £135 £130
Median daily rate % change year-on-year -1.85% +3.85% -
10th Percentile £100 £100 £90
90th Percentile £230 £214 £219
UK excluding London median daily rate £125 £125 £125
Number of hourly rates quoted 238 240 317
UK median hourly rate £14.00 £13.50 £13.00
Median hourly rate % change year-on-year +3.70% +3.85% -3.70%
10th Percentile £11.00 £10.00 £10.00
90th Percentile £18.41 £18.28 £17.25
UK excluding London median hourly rate £14.00 £12.50 £12.50
% change year-on-year +12.00% - -7.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98,884 97,779 100,179
% of contract IT jobs with a recognized job title 94.76% 94.91% 94.84%
Number of daily rates quoted 65,251 64,406 65,253
UK median daily rate £450 £445 £425
Median daily rate % change year-on-year +1.12% +4.71% +6.25%
10th Percentile £269 £262 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £390
% change year-on-year +6.25% +2.56% +4.00%
Number of hourly rates quoted 3,108 2,926 3,323
UK median hourly rate £18.00 £18.70 £18.00
Median hourly rate % change year-on-year -3.74% +3.89% -
10th Percentile £11.00 £10.96 £10.50
90th Percentile £48.75 £47.92 £47.50
UK excluding London median hourly rate £17.50 £17.77 £17.50
% change year-on-year -1.52% +1.54% -

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 14 November 2018.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 14 November 2018.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 14 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 881 £135 -1.03% 113
UK excluding London +1 630 £125 - 88
London +52 311 £145 -3.33% 31
North of England +45 192 £128 +8.51% 29
South East -39 137 £149 +6.25% 21
North West +47 118 £120 -0.52% 17
Midlands -21 109 £122 -10.56% 14
East of England +22 80 £135 +3.85% 8
Yorkshire -17 61 £175 +52.17% 8
West Midlands -38 60 £120 -11.93% 6
South West -23 51 £115 -4.17% 10
East Midlands +6 49 £125 -8.36% 8
Scotland +11 47 £115 +4.55% 4
North East +10 13 £148 - 4
Wales -30 11 £340 +209.09% 2
Northern Ireland +35 3 - -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 November 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 568 (58.38%) Windows
2 467 (48.00%) Active Directory
3 404 (41.52%) Microsoft
4 376 (38.64%) Microsoft Office
5 321 (32.99%) ITIL
6 243 (24.97%) Windows 7
7 202 (20.76%) Windows 10
8 190 (19.53%) Office 365
9 155 (15.93%) Citrix
10 146 (15.01%) SLA
11 142 (14.59%) Service Management
12 117 (12.02%) Problem-Solving
13 93 (9.56%) MS Exchange
14 86 (8.84%) ITSM
14 86 (8.84%) Finance
15 81 (8.32%) Incident Management
16 70 (7.19%) VPN
16 70 (7.19%) ServiceNow
17 69 (7.09%) Internet
18 68 (6.99%) Law
19 63 (6.47%) Cisco
20 62 (6.37%) SCCM
21 61 (6.27%) ITIL V3
22 56 (5.76%) Windows XP
23 54 (5.55%) Service Delivery
23 54 (5.55%) iPhone
24 52 (5.34%) Windows Server
25 51 (5.24%) Security Cleared
26 50 (5.14%) Analytical Skills
26 50 (5.14%) Remedy

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (9.56%) MS Exchange
2 34 (3.49%) Exchange Server 2010
3 28 (2.88%) Skype for Business
4 17 (1.75%) Exchange Server 2013
5 15 (1.54%) Exchange Server 2007
6 13 (1.34%) IBM Notes
6 13 (1.34%) SharePoint
7 12 (1.23%) Exchange Server 2003
8 9 (0.92%) Blackberry Enterprise Server
9 6 (0.62%) Confluence
10 5 (0.51%) Quickr
11 2 (0.21%) SharePoint 2013
11 2 (0.21%) WordPress
12 1 (0.10%) CMS
12 1 (0.10%) IIS
Applications
1 376 (38.64%) Microsoft Office
2 42 (4.32%) Microsoft Excel
3 25 (2.57%) Microsoft PowerPoint
4 8 (0.82%) MS Visio
5 2 (0.21%) InfoPath
6 1 (0.10%) SOLIDWORKS
6 1 (0.10%) Spreadsheet
Business Applications
1 4 (0.41%) Elite 3E
1 4 (0.41%) Remedy ITSM
2 3 (0.31%) Dynamics NAV
3 2 (0.21%) Carpe Diem
3 2 (0.21%) Dynamics CRM
4 1 (0.10%) assyst
4 1 (0.10%) SAP ERP
Cloud Services
1 190 (19.53%) Office 365
2 14 (1.44%) Microsoft Azure
3 6 (0.62%) Mimecast
4 5 (0.51%) Azure Active Directory
5 2 (0.21%) OneDrive
6 1 (0.10%) Amazon AWS
6 1 (0.10%) G Suite
6 1 (0.10%) Google Drive
6 1 (0.10%) SaaS
Communications & Networking
1 70 (7.19%) VPN
2 69 (7.09%) Internet
3 38 (3.91%) DNS
3 38 (3.91%) TCP/IP
4 34 (3.49%) Intranet
4 34 (3.49%) Skype
4 34 (3.49%) WAN
5 33 (3.39%) DHCP
5 33 (3.39%) LAN
6 25 (2.57%) Remote Desktop
7 20 (2.06%) VoIP
8 17 (1.75%) Wireless
9 9 (0.92%) FTP
10 7 (0.72%) Cisco IOS
10 7 (0.72%) Junos
11 6 (0.62%) Firewall
11 6 (0.62%) Unified Communications
11 6 (0.62%) WebEx
12 5 (0.51%) ADSL
12 5 (0.51%) Telepresence
Database & Business Intelligence
1 20 (2.06%) SQL Server
2 9 (0.92%) SQL Server 2008
3 2 (0.21%) Data Warehouse
3 2 (0.21%) MySQL
4 1 (0.10%) Electronic Patient Records
4 1 (0.10%) Oracle Reports
Development Applications
1 13 (1.34%) JIRA
2 1 (0.10%) Visual Studio Team System
General
1 86 (8.84%) Finance
2 68 (6.99%) Law
3 40 (4.11%) Retail
4 34 (3.49%) Legal
5 26 (2.67%) Telecoms
6 15 (1.54%) Advertising
6 15 (1.54%) French Language
7 14 (1.44%) German Language
8 13 (1.34%) Manufacturing
9 11 (1.13%) Italian Language
10 10 (1.03%) Banking
10 10 (1.03%) Pharmaceutical
10 10 (1.03%) Portuguese Language
11 9 (0.92%) Dutch Language
11 9 (0.92%) Russian Language
11 9 (0.92%) Spanish Language
12 6 (0.62%) Retail Banking
13 5 (0.51%) Financial Institution
14 4 (0.41%) Automotive
15 2 (0.21%) Aerospace
Libraries, Frameworks & Software Standards
1 3 (0.31%) COM
2 1 (0.10%) CSS
2 1 (0.10%) HTML
2 1 (0.10%) Web Services
2 1 (0.10%) XMPP
Miscellaneous
1 54 (5.55%) iPhone
2 50 (5.14%) Analytical Skills
3 45 (4.62%) Management Information System
4 41 (4.21%) Blackberry
5 28 (2.88%) NHS
5 28 (2.88%) Self-Motivation
6 23 (2.36%) iPad
7 20 (2.06%) Fat Client
7 20 (2.06%) Thin Client
7 20 (2.06%) User Experience
8 19 (1.95%) Smartphone
9 18 (1.85%) EPoS
10 15 (1.54%) Video Conferencing
11 12 (1.23%) Computer Science
12 11 (1.13%) Data Centre
12 11 (1.13%) Enterprise Software
13 7 (0.72%) Wiki
14 5 (0.51%) Driving Licence
15 4 (0.41%) Device Driver
16 3 (0.31%) Handset
Operating Systems
1 568 (58.38%) Windows
2 243 (24.97%) Windows 7
3 202 (20.76%) Windows 10
4 56 (5.76%) Windows XP
5 52 (5.34%) Windows Server
6 48 (4.93%) Windows 8
7 34 (3.49%) Android
8 26 (2.67%) Windows Server 2008
9 23 (2.36%) Windows Server 2012
10 19 (1.95%) Unix
10 19 (1.95%) Windows Vista
11 17 (1.75%) Mac OS X
12 15 (1.54%) Windows Mobile
13 14 (1.44%) Apple iOS
13 14 (1.44%) Windows 2000
14 11 (1.13%) Windows Server 2003
15 10 (1.03%) Linux
16 8 (0.82%) Mac OS
16 8 (0.82%) Windows Phone
17 1 (0.10%) AIX
Processes & Methodologies
1 321 (32.99%) ITIL
2 142 (14.59%) Service Management
3 117 (12.02%) Problem-Solving
4 86 (8.84%) ITSM
5 81 (8.32%) Incident Management
6 61 (6.27%) ITIL V3
7 54 (5.55%) Service Delivery
8 40 (4.11%) Ticket Management
9 32 (3.29%) Kalman Filter
10 28 (2.88%) Web Filtering
11 25 (2.57%) Continuous Improvement
12 20 (2.06%) CRM
12 20 (2.06%) Document Management
12 20 (2.06%) Mobile Device Management
13 19 (1.95%) Problem Management
14 17 (1.75%) Asset Management
15 15 (1.54%) Information Security
15 15 (1.54%) Root Cause Analysis
16 14 (1.44%) Disaster Recovery
16 14 (1.44%) Time Management
Programming Languages
1 20 (2.06%) SQL
2 5 (0.51%) PowerShell
3 1 (0.10%) C
3 1 (0.10%) Java
3 1 (0.10%) JavaScript
Qualifications
1 51 (5.24%) Security Cleared
2 42 (4.32%) Microsoft Certification
3 34 (3.49%) SC Cleared
4 32 (3.29%) ITIL Certification
5 30 (3.08%) Degree
5 30 (3.08%) MCP
6 28 (2.88%) ITIL Foundation Certificate
6 28 (2.88%) MCSE
7 27 (2.77%) MCSA
8 18 (1.85%) HNC
9 10 (1.03%) A+ Certification
9 10 (1.03%) DV Cleared
10 7 (0.72%) CCNA
10 7 (0.72%) Cisco Certification
11 4 (0.41%) Computer Science Degree
11 4 (0.41%) MCITP
11 4 (0.41%) Network+ Certification
12 3 (0.31%) BPSS Clearance
12 3 (0.31%) DBS Check
13 2 (0.21%) Master's Degree
Quality Assurance & Compliance
1 146 (15.01%) SLA
2 7 (0.72%) Disclosure Scotland
3 5 (0.51%) Data Quality
3 5 (0.51%) QA
4 3 (0.31%) PMO
5 2 (0.21%) GDPR
5 2 (0.21%) ISO/IEC 27001
5 2 (0.21%) Sarbanes-Oxley
6 1 (0.10%) HL7
System Software
1 467 (48.00%) Active Directory
2 32 (3.29%) VMware Infrastructure
3 20 (2.06%) Virtual Desktop
4 14 (1.44%) XenDesktop
5 11 (1.13%) XenApp
5 11 (1.13%) XenServer
6 6 (0.62%) Virtual Machines
7 5 (0.51%) Terminal Server
8 4 (0.41%) Hyper-V
9 3 (0.31%) Virtual Servers
9 3 (0.31%) vSphere
10 2 (0.21%) BitLocker
10 2 (0.21%) Microsoft App-V
11 1 (0.10%) Citrix Presentation Server
11 1 (0.10%) Terminal Services
11 1 (0.10%) VMware Workstation
Systems Management
1 62 (6.37%) SCCM
2 19 (1.95%) AirWatch
3 16 (1.64%) OVSD
3 16 (1.64%) vCenter Server
4 13 (1.34%) Systems Management Server (SMS)
5 12 (1.23%) OpenView
6 6 (0.62%) WSUS
7 5 (0.51%) Microsoft Intune
8 4 (0.41%) ZABBIX
9 3 (0.31%) SCOM
10 2 (0.21%) Tivoli
11 1 (0.10%) DameWare
11 1 (0.10%) Failover Clustering
11 1 (0.10%) HP SiteScope
11 1 (0.10%) Microsoft Clustering
11 1 (0.10%) Microsoft Data Protection Manager
11 1 (0.10%) MobiControl
11 1 (0.10%) Perfmon
11 1 (0.10%) SCOrch
11 1 (0.10%) ZENworks
Vendors
1 404 (41.52%) Microsoft
2 155 (15.93%) Citrix
3 70 (7.19%) ServiceNow
4 63 (6.47%) Cisco
5 50 (5.14%) Remedy
6 49 (5.04%) Apple
7 39 (4.01%) Sony
8 38 (3.91%) HP
9 37 (3.80%) VMware
10 26 (2.67%) Ivanti
11 18 (1.85%) iManage
12 16 (1.64%) Wyse
13 13 (1.34%) Lotus
14 10 (1.03%) McAfee
14 10 (1.03%) NetApp
15 8 (0.82%) Aderant
15 8 (0.82%) Polycom
15 8 (0.82%) SolarWinds
16 7 (0.72%) Avaya
16 7 (0.72%) Symantec