Period
to 21 January 2018

The median contractor rate for a Service Desk Analyst was £135 per day in advertised job vacancies during the 6 months to 21 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 273 283 274
Rank change year-on-year +10 -9 -70
Contract jobs requiring a Service Desk Analyst 927 831 971
As % of all contract IT jobs advertised in the UK 0.94% 0.87% 0.90%
As % of the Job Titles category 0.99% 0.91% 0.95%
Number of daily rates quoted 470 376 372
UK median daily rate £135 £135 £130
Median daily rate % change year-on-year - +3.85% -7.14%
10th Percentile £101 £91 £100
90th Percentile £214 £219 £214
UK excluding London median daily rate £128 £125 £125
% change year-on-year +2.00% - -
Number of hourly rates quoted 259 279 385
UK median hourly rate £13.00 £12.50 £13.50
Median hourly rate % change year-on-year +4.00% -7.41% +3.85%
10th Percentile £9.75 £9.96 £10.05
90th Percentile £18.00 £17.25 £19.72
UK excluding London median hourly rate £12.50 £12.05 £13.50
% change year-on-year +3.73% -10.74% +8.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 93,600 91,033 102,521
% of contract IT jobs with a recognized job title 94.79% 94.78% 94.95%
Number of daily rates quoted 62,185 59,429 65,414
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £253 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,750 3,215 3,866
UK median hourly rate £18.50 £18.00 £19.00
Median hourly rate % change year-on-year +2.78% -5.26% +15.15%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.00 £47.50
UK excluding London median hourly rate £17.50 £17.50 £18.25
% change year-on-year - -4.11% +10.61%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 21 January 2018.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 21 January 2018.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 848 £137 -0.18% 189
UK excluding London +26 610 £128 +2.00% 149
London -4 293 £150 -6.25% 50
South East -11 175 £130 -21.21% 40
North of England +14 123 £125 +4.17% 45
Midlands +13 120 £136 +24.00% 28
East of England +22 83 £130 +6.12% 12
North West +14 62 £121 +1.04% 15
East Midlands +18 60 £136 +64.34% 14
West Midlands +10 60 £138 +3.77% 14
South West -1 55 £128 -17.74% 14
Yorkshire -29 47 £125 +8.70% 21
Wales +20 34 £125 +25.00% 5
Scotland -12 15 £111 -7.29% 5
North East +49 14 £115 -16.36% 9
Northern Ireland -18 6 £81 +4.55%

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 536 (57.82%) Windows
2 449 (48.44%) Active Directory
3 403 (43.47%) ITIL
4 367 (39.59%) Microsoft
5 291 (31.39%) Microsoft Office
6 268 (28.91%) Windows 7
7 168 (18.12%) Service Management
8 163 (17.58%) SLA
9 157 (16.94%) Office 365
10 139 (14.99%) Windows 10
11 117 (12.62%) Citrix
12 112 (12.08%) Finance
13 104 (11.22%) Incident Management
14 96 (10.36%) MS Exchange
15 76 (8.20%) ITIL Certification
16 70 (7.55%) Security Cleared
17 62 (6.69%) ITSM
18 61 (6.58%) Blackberry
19 58 (6.26%) VPN
20 54 (5.83%) SCCM
20 54 (5.83%) Legal
21 51 (5.50%) Windows XP
22 50 (5.39%) SC Cleared
23 49 (5.29%) Analytical Skills
23 49 (5.29%) Windows Server
23 49 (5.29%) Windows 8
23 49 (5.29%) Cisco
24 48 (5.18%) Internet
25 46 (4.96%) Apple
26 45 (4.85%) iPhone

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 96 (10.36%) MS Exchange
2 23 (2.48%) SharePoint
3 21 (2.27%) Skype for Business
4 20 (2.16%) Blackberry Enterprise Server
4 20 (2.16%) Exchange Server 2010
5 15 (1.62%) Exchange Server 2007
6 6 (0.65%) IBM Notes
7 5 (0.54%) Exchange Server 2013
7 5 (0.54%) SharePoint 2010
8 2 (0.22%) CMS
8 2 (0.22%) Exchange Server 2003
8 2 (0.22%) JBoss
8 2 (0.22%) SharePoint 2013
8 2 (0.22%) Tomcat
9 1 (0.11%) Moodle
Applications
1 291 (31.39%) Microsoft Office
2 23 (2.48%) Microsoft Excel
3 15 (1.62%) Microsoft PowerPoint
4 1 (0.11%) InfoPath
Business Applications
1 9 (0.97%) Remedy ITSM
2 5 (0.54%) Dynamics CRM
3 3 (0.32%) Unit4 Business World
4 2 (0.22%) assyst
4 2 (0.22%) Oracle Financials
5 1 (0.11%) Eikon
5 1 (0.11%) Oracle 11i
5 1 (0.11%) Oracle Applications
5 1 (0.11%) Oracle Assets
5 1 (0.11%) Oracle Payables
5 1 (0.11%) Oracle Receivables
5 1 (0.11%) Payment Gateway
Cloud Services
1 157 (16.94%) Office 365
2 9 (0.97%) Microsoft Azure
3 5 (0.54%) G Suite
3 5 (0.54%) SaaS
4 3 (0.32%) Adobe Creative Cloud
5 1 (0.11%) Amazon AWS
5 1 (0.11%) Azure Active Directory
5 1 (0.11%) Google Drive
5 1 (0.11%) OneDrive
Communications & Networking
1 58 (6.26%) VPN
2 48 (5.18%) Internet
3 41 (4.42%) DNS
4 39 (4.21%) DHCP
5 34 (3.67%) WAN
6 31 (3.34%) LAN
7 27 (2.91%) Skype
8 25 (2.70%) Remote Desktop
8 25 (2.70%) TCP/IP
8 25 (2.70%) VoIP
9 22 (2.37%) Wireless
10 19 (2.05%) SMS
11 17 (1.83%) Intranet
12 7 (0.76%) Wi-Fi
13 6 (0.65%) IP Telephony
14 5 (0.54%) ATM
15 4 (0.43%) 3G
15 4 (0.43%) 4G
15 4 (0.43%) SAN
16 3 (0.32%) Unified Communications
Database & Business Intelligence
1 7 (0.76%) SQL Server
2 2 (0.22%) SQL Server 2008
3 1 (0.11%) EDRMS
3 1 (0.11%) GIS
Development Applications
1 8 (0.86%) Visual Studio
2 2 (0.22%) JIRA
3 1 (0.11%) MSBuild
3 1 (0.11%) Oracle APEX
3 1 (0.11%) Oracle Forms
General
1 112 (12.08%) Finance
2 54 (5.83%) Legal
3 38 (4.10%) Retail
4 34 (3.67%) Law
5 33 (3.56%) Banking
6 25 (2.70%) International Banking
7 24 (2.59%) Telecoms
8 21 (2.27%) Publishing
9 15 (1.62%) Financial Institution
10 7 (0.76%) German Language
11 5 (0.54%) Manufacturing
12 4 (0.43%) Advertising
12 4 (0.43%) Back Office
12 4 (0.43%) French Language
12 4 (0.43%) Italian Language
13 3 (0.32%) Automotive
14 2 (0.22%) Aerospace
14 2 (0.22%) Investment Banking
14 2 (0.22%) Military
14 2 (0.22%) Welsh Language
Libraries, Frameworks & Software Standards
1 1 (0.11%) CSS
1 1 (0.11%) HTML
1 1 (0.11%) Software Packaging
1 1 (0.11%) Web Services
Miscellaneous
1 61 (6.58%) Blackberry
2 49 (5.29%) Analytical Skills
3 45 (4.85%) iPhone
4 41 (4.42%) Management Information System
5 39 (4.21%) Smartphone
6 31 (3.34%) NHS
7 15 (1.62%) iPad
8 11 (1.19%) PDA
9 10 (1.08%) Computer Science
9 10 (1.08%) Mobile Computing
10 9 (0.97%) Video Conferencing
11 8 (0.86%) Enterprise Software
12 6 (0.65%) BYOD
12 6 (0.65%) Driving Licence
12 6 (0.65%) Fat Client
12 6 (0.65%) Thin Client
12 6 (0.65%) User Experience
13 5 (0.54%) Reinsurance
13 5 (0.54%) Replication
13 5 (0.54%) RSA SecurID
Operating Systems
1 536 (57.82%) Windows
2 268 (28.91%) Windows 7
3 139 (14.99%) Windows 10
4 51 (5.50%) Windows XP
5 49 (5.29%) Windows 8
5 49 (5.29%) Windows Server
6 34 (3.67%) Android
7 29 (3.13%) Apple iOS
8 25 (2.70%) Windows Server 2008
9 23 (2.48%) Windows Server 2012
10 13 (1.40%) Mac OS X
11 12 (1.29%) Windows Server 2003
12 11 (1.19%) Windows 2000
12 11 (1.19%) Windows Mobile
13 6 (0.65%) Mac OS
14 5 (0.54%) Linux
15 2 (0.22%) Windows Phone
15 2 (0.22%) Windows Vista
16 1 (0.11%) BlackBerry OS
16 1 (0.11%) Unix
Processes & Methodologies
1 403 (43.47%) ITIL
2 168 (18.12%) Service Management
3 104 (11.22%) Incident Management
4 62 (6.69%) ITSM
5 39 (4.21%) Change Management
6 38 (4.10%) Problem Management
7 37 (3.99%) Service Delivery
8 35 (3.78%) Ticket Management
9 33 (3.56%) ITIL V3
10 25 (2.70%) Configuration Management
11 24 (2.59%) Statistics
12 20 (2.16%) CRM
13 17 (1.83%) Root Cause Analysis
14 14 (1.51%) Document Management
15 13 (1.40%) Mathematics
15 13 (1.40%) Service Desk Management
16 12 (1.29%) Asset Management
17 11 (1.19%) Continuous Improvement
17 11 (1.19%) Migration
17 11 (1.19%) Time Management
Programming Languages
1 21 (2.27%) SQL
2 9 (0.97%) C
3 7 (0.76%) PowerShell
4 2 (0.22%) Perl
5 1 (0.11%) JavaScript
5 1 (0.11%) PL/SQL
5 1 (0.11%) Tcl
Qualifications
1 76 (8.20%) ITIL Certification
2 70 (7.55%) Security Cleared
3 50 (5.39%) SC Cleared
4 34 (3.67%) MCP
5 27 (2.91%) Microsoft Certification
6 19 (2.05%) Degree
7 14 (1.51%) A+ Certification
7 14 (1.51%) ITIL Foundation Certificate
8 9 (0.97%) DV Cleared
8 9 (0.97%) HNC
9 6 (0.65%) MCDST
9 6 (0.65%) MCSE
10 5 (0.54%) Computer Science Degree
10 5 (0.54%) MCSA
11 3 (0.32%) CCENT
12 2 (0.22%) BPSS Clearance
12 2 (0.22%) DBS Check
12 2 (0.22%) MCITP
12 2 (0.22%) NVQ Level 3
13 1 (0.11%) CTC Cleared
Quality Assurance & Compliance
1 163 (17.58%) SLA
2 23 (2.48%) ISO 9001
2 23 (2.48%) ISO/IEC 20000
3 5 (0.54%) QA
4 4 (0.43%) PMO
5 1 (0.11%) Disclosure Scotland
System Software
1 449 (48.44%) Active Directory
2 23 (2.48%) XenApp
3 18 (1.94%) VMware Infrastructure
4 9 (0.97%) vSphere
5 6 (0.65%) Hyper-V
5 6 (0.65%) Terminal Services
6 4 (0.43%) Virtual Machines
7 3 (0.32%) BitLocker
7 3 (0.32%) Microsoft App-V
8 2 (0.22%) Virtual Desktop
8 2 (0.22%) XenDesktop
9 1 (0.11%) Citrix Presentation Server
Systems Management
1 54 (5.83%) SCCM
2 24 (2.59%) Systems Management Server (SMS)
3 13 (1.40%) AirWatch
4 9 (0.97%) OVSD
5 4 (0.43%) DameWare
5 4 (0.43%) MAILsweeper
6 3 (0.32%) OpenView
Vendors
1 367 (39.59%) Microsoft
2 117 (12.62%) Citrix
3 49 (5.29%) Cisco
4 46 (4.96%) Apple
5 40 (4.31%) VMware
6 38 (4.10%) ServiceNow
7 34 (3.67%) HP
8 33 (3.56%) Remedy
9 31 (3.34%) Ivanti
10 18 (1.94%) Google
11 13 (1.40%) Altiris
11 13 (1.40%) Avaya
11 13 (1.40%) NetApp
12 11 (1.19%) Bloomberg
13 9 (0.97%) iManage
14 8 (0.86%) Adobe
14 8 (0.86%) Dell
14 8 (0.86%) Mitel
15 7 (0.76%) McAfee
16 6 (0.65%) Lotus