Service Desk Analyst Contracts

The median contractor rate for a Service Desk Analyst was £120 per day in advertised job vacancies during the 3 months to 22 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst UK
Location	3 months to 22 Jun 2017	Same period 2016	Same period 2015
Rank	314	268	229
Rank change year-on-year	-46	-39
Contract jobs requiring a Service Desk Analyst	330	496	570
As % of all contract IT jobs advertised in the UK	0.70%	0.92%	1.01%
As % of the Job Titles category	0.74%	0.97%	1.07%
Number of daily rates quoted	156	202	158
Median daily rate	£120	£130	£130
Median daily rate % change year-on-year	-7.69%	-
90% offered a daily rate of more than	£92	£98	£100
10% offered a daily rate of more than	£185	£210	£200
UK excluding London median daily rate	£115	£125	£125
% change year-on-year	-8.00%	-
Number of hourly rates quoted	98	167	259
Median hourly rate	£14.00	£14.00	£13.10
Median hourly rate % change year-on-year	-	+6.87%
90% offered a hourly rate of more than	£11.00	£10.45	£10.20
10% offered a hourly rate of more than	£19.15	£19.00	£18.94
UK excluding London median hourly rate	£13.00	£14.00	£13.00
% change year-on-year	-7.14%	+7.69%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles UK
Contract job vacancies with a job title containing a recognized job role	44408	51163	53304
As % of all contract IT job vacancies advertised in the UK	94.74%	94.88%	94.81%
Number of daily rates quoted	28718	33369	33474
Median daily rate	£438	£425	£400
Median daily rate % change year-on-year	+2.94%	+6.25%
90% offered a daily rate of more than	£275	£260	£250
10% offered a daily rate of more than	£600	£600	£572
UK excluding London median daily rate	£400	£400	£373
% change year-on-year	-	+7.38%
Number of hourly rates quoted	1380	1506	2056
Median hourly rate	£18.00	£17.50	£16.50
Median hourly rate % change year-on-year	+2.85%	+6.06%
90% offered a hourly rate of more than	£11.57	£11.00	£11.00
10% offered a hourly rate of more than	£47.50	£44.50	£40.00
UK excluding London median hourly rate	£17.50	£17.45	£16.00
% change year-on-year	+0.28%	+9.06%

Service Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 3 months to 22 June 2017.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 3 months to 22 June 2017.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
England	-61	305	£125	-3.84%	56
London	-19	88	£135	-2.87%	11
South East	-3	79	£128	-15.00%	13
West Midlands	+32	33	£138	+19.56%	6
Yorkshire	+22	32	£120	-3.03%	12
North West	+15	23	£113	-	2
Hampshire	+14	22	£135	-10.00%	1
East Midlands	-15	22	£89	+4.41%	1
East of England	-66	22	£130	+4.00%	5
Berkshire	+31	19	£128	+2.00%	2
Surrey	-2	16	£145	-3.33%	4
City of London	+4	15	£112	-33.62%	3
Northampton	+19	13	-	-
Manchester	+14	13	£105	-
Northamptonshire	+14	13	-	-
West Yorkshire	+13	12	£125	+2.04%	7
Cambridgeshire	-3	12	£111	+3.48%	1
Reading	+27	11	£115	-
Coventry	+23	11	£136	-	2
South Yorkshire	+14	11	£84	-30.92%	2
Warwick	+16	10	£100	-13.04%
Warwickshire	+10	10	£100	-13.04%	1
Buckinghamshire	-19	10	£118	-45.97%	1
Sheffield	+15	9	£83	-29.78%	1
South Wales	+4	9	£110	+10.00%
Wales	+1	9	£110	+10.00%
Milton Keynes	-17	9	£110	-49.42%	1
North Yorkshire	+7	8	£125	-	2
Oxfordshire	-13	8	£145	+16.00%	1
Scotland	+35	7	£110	-2.22%	2

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 June 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1	386 (56.52%)	Windows
2	352 (51.54%)	Active Directory
3	263 (38.51%)	ITIL
4	253 (37.04%)	Microsoft
5	251 (36.75%)	Microsoft Office
6	216 (31.63%)	Windows 7
7	116 (16.98%)	SLA
8	99 (14.49%)	Service Management
9	68 (9.96%)	Windows XP
10	64 (9.37%)	Windows 10
11	62 (9.08%)	Security Cleared
12	59 (8.64%)	ITSM
13	57 (8.35%)	MS Exchange
14	55 (8.05%)	Incident Management
15	54 (7.91%)	Citrix

16	51 (7.47%)	Blackberry
17	50 (7.32%)	Office 365
18	44 (6.44%)	Windows Server
19	43 (6.30%)	SC Cleared
20	42 (6.15%)	ITIL Certification
21	41 (6.00%)	SCCM
22	40 (5.86%)	Finance
23	39 (5.71%)	Cisco
24	38 (5.56%)	LANDesk
24	38 (5.56%)	Analytical Skills
25	36 (5.27%)	VPN
26	34 (4.98%)	Problem Management
27	33 (4.83%)	TCP/IP
27	33 (4.83%)	Legal
28	32 (4.69%)	Windows 8

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	57 (8.35%)	MS Exchange
2	28 (4.10%)	Blackberry Enterprise Server
3	22 (3.22%)	SharePoint
4	20 (2.93%)	Exchange Server 2010
5	14 (2.05%)	IBM Notes
6	9 (1.32%)	Exchange Server 2007
6	9 (1.32%)	Skype for Business
7	8 (1.17%)	Exchange Server 2003
8	6 (0.88%)	SharePoint 2013
9	3 (0.44%)	Exchange Server 2013
9	3 (0.44%)	SharePoint 2010
10	1 (0.15%)	CMS
10	1 (0.15%)	Confluence
10	1 (0.15%)	Moodle

Applications
1	251 (36.75%)	Microsoft Office
2	27 (3.95%)	Microsoft Excel
3	19 (2.78%)	Microsoft PowerPoint
4	10 (1.46%)	Spreadsheet
5	9 (1.32%)	MS Visio
6	3 (0.44%)	InfoPath
7	1 (0.15%)	Microsoft Project

Business Applications
1	14 (2.05%)	Remedy ITSM
2	5 (0.73%)	Dynamics CRM
3	3 (0.44%)	SystmOne
4	2 (0.29%)	Dynamics AX
5	1 (0.15%)	assyst
5	1 (0.15%)	Dynamics NAV
5	1 (0.15%)	Payment Gateway
5	1 (0.15%)	SAP Oil and Gas

Cloud Services
1	50 (7.32%)	Office 365
2	10 (1.46%)	Microsoft Azure
3	7 (1.02%)	Azure Active Directory
4	3 (0.44%)	SaaS
5	2 (0.29%)	Amazon AWS
5	2 (0.29%)	G Suite
5	2 (0.29%)	IaaS
5	2 (0.29%)	OneDrive
6	1 (0.15%)	Google Drive

Communications & Networking
1	36 (5.27%)	VPN
2	33 (4.83%)	TCP/IP
3	28 (4.10%)	DHCP
3	28 (4.10%)	DNS
4	21 (3.07%)	WAN
5	20 (2.93%)	LAN
5	20 (2.93%)	Remote Desktop
6	18 (2.64%)	Wireless
7	15 (2.20%)	Internet
8	9 (1.32%)	Firewall
8	9 (1.32%)	Intranet
9	7 (1.02%)	Skype
9	7 (1.02%)	Wi-Fi
10	5 (0.73%)	VoIP
11	2 (0.29%)	Unified Communications
12	1 (0.15%)	Ethernet
12	1 (0.15%)	PBX
12	1 (0.15%)	SAN
12	1 (0.15%)	WebEx
12	1 (0.15%)	WLAN

Database & Business Intelligence
1	1 (0.15%)	MS Access
1	1 (0.15%)	SQL Server

Development Applications
1	4 (0.59%)	JIRA
2	1 (0.15%)	Team Foundation Server
2	1 (0.15%)	Visual Studio

General
1	40 (5.86%)	Finance
2	33 (4.83%)	Legal
3	18 (2.64%)	Law
4	12 (1.76%)	French Language
5	11 (1.61%)	Italian Language
5	11 (1.61%)	Retail
5	11 (1.61%)	Telecoms
6	7 (1.02%)	Banking
6	7 (1.02%)	German Language
6	7 (1.02%)	Japanese Language
6	7 (1.02%)	Manufacturing
7	6 (0.88%)	Spanish Language
8	5 (0.73%)	Portuguese Language
9	4 (0.59%)	Dutch Language
9	4 (0.59%)	Marketing
9	4 (0.59%)	Publishing
10	3 (0.44%)	Local Government
10	3 (0.44%)	Russian Language
11	2 (0.29%)	Advertising
11	2 (0.29%)	Pharmaceutical

Libraries, Frameworks & Software Standards
1	2 (0.29%)	Middleware
2	1 (0.15%)	HTML

Miscellaneous
1	51 (7.47%)	Blackberry
2	38 (5.56%)	Analytical Skills
3	20 (2.93%)	Management Information System
4	17 (2.49%)	NHS
5	16 (2.34%)	Video Conferencing
6	15 (2.20%)	iPhone
7	11 (1.61%)	Driving Licence
7	11 (1.61%)	Smartphone
8	9 (1.32%)	Enterprise Software
9	8 (1.17%)	Computer Science
10	6 (0.88%)	Data Centre
10	6 (0.88%)	Freedom of Information
10	6 (0.88%)	iPad
10	6 (0.88%)	Replication
11	5 (0.73%)	Client/Server
11	5 (0.73%)	Life Science
11	5 (0.73%)	PDA
12	4 (0.59%)	Fat Client
12	4 (0.59%)	Thin Client
13	3 (0.44%)	CMDB

Operating Systems
1	386 (56.52%)	Windows
2	216 (31.63%)	Windows 7
3	68 (9.96%)	Windows XP
4	64 (9.37%)	Windows 10
5	44 (6.44%)	Windows Server
6	32 (4.69%)	Windows 8
7	30 (4.39%)	Mac OS X
8	23 (3.37%)	Android
9	17 (2.49%)	Windows Server 2008
10	15 (2.20%)	Windows Vista
11	14 (2.05%)	Windows Server 2012
12	13 (1.90%)	Apple iOS
13	11 (1.61%)	Windows Server 2003
14	9 (1.32%)	Windows 2000
15	8 (1.17%)	Mac OS
16	4 (0.59%)	Linux
17	2 (0.29%)	Unix
18	1 (0.15%)	CentOS
18	1 (0.15%)	MVS
18	1 (0.15%)	Windows NT

Processes & Methodologies
1	263 (38.51%)	ITIL
2	99 (14.49%)	Service Management
3	59 (8.64%)	ITSM
4	55 (8.05%)	Incident Management
5	34 (4.98%)	Problem Management
6	26 (3.81%)	Change Management
7	23 (3.37%)	Root Cause Analysis
8	18 (2.64%)	Service Delivery
9	16 (2.34%)	CRM
10	15 (2.20%)	Data Protection
11	13 (1.90%)	ITIL V3
12	11 (1.61%)	Asset Management
13	10 (1.46%)	Stakeholder Management
13	10 (1.46%)	Time Management
14	9 (1.32%)	Customer Requirements
14	9 (1.32%)	ERP
14	9 (1.32%)	Information Security
15	8 (1.17%)	Agile Software Development
15	8 (1.17%)	Mobile Device Management
16	7 (1.02%)	Business Analysis

Programming Languages
1	4 (0.59%)	C
2	1 (0.15%)	C#
2	1 (0.15%)	Java
2	1 (0.15%)	JavaScript
2	1 (0.15%)	PHP
2	1 (0.15%)	PowerShell
2	1 (0.15%)	SQL

Qualifications
1	62 (9.08%)	Security Cleared
2	43 (6.30%)	SC Cleared
3	42 (6.15%)	ITIL Certification
4	28 (4.10%)	Microsoft Certification
5	15 (2.20%)	MCP
6	12 (1.76%)	Degree
6	12 (1.76%)	MCSE
7	9 (1.32%)	DV Cleared
8	7 (1.02%)	MCSA
8	7 (1.02%)	MOS
9	6 (0.88%)	A+ Certification
9	6 (0.88%)	BPSS Clearance
9	6 (0.88%)	ITIL Foundation Certificate
10	4 (0.59%)	Computer Science Degree
10	4 (0.59%)	MCDST
10	4 (0.59%)	MCITP
11	3 (0.44%)	DBS Check
12	2 (0.29%)	CTC Cleared
13	1 (0.15%)	CCENT
13	1 (0.15%)	NVQ Level 3

Quality Assurance & Compliance
1	116 (16.98%)	SLA
2	7 (1.02%)	Disclosure Scotland
3	2 (0.29%)	PMO
4	1 (0.15%)	ISO 9001
4	1 (0.15%)	PCI DSS

System Software
1	352 (51.54%)	Active Directory
2	16 (2.34%)	VMware Infrastructure
3	11 (1.61%)	vSphere
4	9 (1.32%)	Virtual Desktop
5	4 (0.59%)	BitLocker
5	4 (0.59%)	XenApp
6	2 (0.29%)	Terminal Services
7	1 (0.15%)	XenDesktop

Systems Management
1	41 (6.00%)	SCCM
2	7 (1.02%)	Microsoft Intune
2	7 (1.02%)	Systems Management Server (SMS)
3	5 (0.73%)	AirWatch
4	3 (0.44%)	DameWare
5	2 (0.29%)	Symantec Endpoint Protection
6	1 (0.15%)	SafeCom
6	1 (0.15%)	SCOM
6	1 (0.15%)	SCVMM
6	1 (0.15%)	WSUS

Vendors
1	253 (37.04%)	Microsoft
2	54 (7.91%)	Citrix
3	39 (5.71%)	Cisco
4	38 (5.56%)	LANDesk
5	29 (4.25%)	Remedy
5	29 (4.25%)	ServiceNow
6	23 (3.37%)	Apple
7	21 (3.07%)	HP
8	20 (2.93%)	VMware
9	14 (2.05%)	Lotus
10	8 (1.17%)	Google
11	7 (1.02%)	Altiris
11	7 (1.02%)	Avaya
12	6 (0.88%)	iManage
12	6 (0.88%)	Intel
12	6 (0.88%)	Polycom
12	6 (0.88%)	SAP
13	5 (0.73%)	MobileIron
14	4 (0.59%)	Dell
14	4 (0.59%)	Mitel