Job Vacancy Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Contract Service Desk Analyst Skill Set
Period
to 25 July 2017

The median contractor rate for a Service Desk Analyst was £125 per day in advertised job vacancies during the 6 months to 25 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
25 Jul 2017		 Same period 2016 Same period 2015
Rank 320 296 239
Rank change year-on-year -24 -57 +12
Contract jobs requiring a Service Desk Analyst 695 931 1160
As % of all contract IT jobs advertised in the UK 0.73% 0.85% 1.02%
As % of the Job Titles category 0.77% 0.89% 1.08%
Number of daily rates quoted 317 394 382
UK median daily rate £125 £130 £135
Median daily rate % change year-on-year -3.85% -3.70% -3.57%
10th Percentile £95 £92 £99
90th Percentile £201 £238 £210
UK excluding London median daily rate £120 £125 £121
% change year-on-year -4.00% +3.73% +0.42%
Number of hourly rates quoted 227 310 489
UK median hourly rate £13.50 £13.50 £13.00
Median hourly rate % change year-on-year - +3.85% -7.41%
10th Percentile £10.00 £10.18 £9.50
90th Percentile £18.10 £19.50 £18.77
UK excluding London median hourly rate £13.00 £13.50 £13.00
% change year-on-year -3.70% +3.85% -7.14%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90227 104434 107865
As % of all contract IT job vacancies advertised in the UK 94.82% 95.01% 94.84%
Number of daily rates quoted 58501 67966 66791
UK median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.18% +6.25% +1.01%
10th Percentile £263 £256 £233
90th Percentile £619 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 2891 3103 4169
UK median hourly rate £18.50 £19.00 £17.50
Median hourly rate % change year-on-year -2.63% +8.57% +2.94%
10th Percentile £10.96 £10.44 £10.50
90th Percentile £50.00 £47.38 £45.00
UK excluding London median hourly rate £17.50 £19.00 £17.00
% change year-on-year -7.89% +11.76% +1.49%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 25 July 2017.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 25 July 2017.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Job
Vacancies
England -30 638 £129 -0.96% 78
UK excluding London -29 468 £120 -4.00% 63
London -17 209 £150 +1.69% 18
South East -4 157 £130 -13.33% 20
North of England +26 107 £120 +9.09% 15
Midlands +6 93 £115 +2.22% 7
Yorkshire +9 62 £120 - 6
West Midlands +26 61 £126 +9.78% 5
East of England -79 50 £112 -10.80% 8
North West +13 41 £120 +9.09% 5
East Midlands -21 32 £89 +4.41% 2
South West -24 22 £110 -18.52% 10
Scotland +52 20 £110 -1.12% 2
Wales 0 18 £110 -16.98% 1
North East +46 4 - - 4
Northern Ireland - 1 £81 -

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 July 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 405 (58.27%) Windows
2 358 (51.51%) Active Directory
3 271 (38.99%) ITIL
4 255 (36.69%) Microsoft
5 243 (34.96%) Microsoft Office
6 217 (31.22%) Windows 7
7 114 (16.40%) SLA
8 109 (15.68%) Service Management
9 70 (10.07%) Windows 10
10 65 (9.35%) Windows XP
11 59 (8.49%) ITSM
11 59 (8.49%) Citrix
12 58 (8.35%) Office 365
13 57 (8.20%) MS Exchange
14 55 (7.91%) Security Cleared
14 55 (7.91%) Blackberry
15 53 (7.63%) Incident Management
16 48 (6.91%) Windows Server
17 42 (6.04%) SCCM
18 39 (5.61%) VPN
19 37 (5.32%) Analytical Skills
19 37 (5.32%) SC Cleared
20 36 (5.18%) ITIL Certification
21 35 (5.04%) LANDesk
22 34 (4.89%) TCP/IP
23 33 (4.75%) DNS
23 33 (4.75%) DHCP
23 33 (4.75%) Windows 8
24 32 (4.60%) Mac OS X
24 32 (4.60%) Finance

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (8.20%) MS Exchange
2 26 (3.74%) SharePoint
3 25 (3.60%) Blackberry Enterprise Server
4 19 (2.73%) Exchange Server 2010
5 13 (1.87%) IBM Notes
6 12 (1.73%) Exchange Server 2007
7 10 (1.44%) Skype for Business
8 7 (1.01%) Exchange Server 2003
9 5 (0.72%) SharePoint 2013
10 3 (0.43%) CMS
10 3 (0.43%) Exchange Server 2013
11 2 (0.29%) SharePoint 2010
12 1 (0.14%) Confluence
12 1 (0.14%) GroupWise
12 1 (0.14%) Moodle
Applications
1 243 (34.96%) Microsoft Office
2 28 (4.03%) Microsoft Excel
3 20 (2.88%) Microsoft PowerPoint
4 10 (1.44%) MS Visio
5 7 (1.01%) Spreadsheet
6 3 (0.43%) InfoPath
Business Applications
1 15 (2.16%) Remedy ITSM
2 5 (0.72%) Dynamics CRM
3 2 (0.29%) Dynamics AX
3 2 (0.29%) SystmOne
4 1 (0.14%) assyst
4 1 (0.14%) Dynamics NAV
Cloud Services
1 58 (8.35%) Office 365
2 9 (1.29%) Microsoft Azure
3 8 (1.15%) Azure Active Directory
4 3 (0.43%) SaaS
5 2 (0.29%) G Suite
6 1 (0.14%) Google Drive
6 1 (0.14%) OneDrive
Communications & Networking
1 39 (5.61%) VPN
2 34 (4.89%) TCP/IP
3 33 (4.75%) DHCP
3 33 (4.75%) DNS
4 26 (3.74%) WAN
5 24 (3.45%) LAN
6 22 (3.17%) Remote Desktop
7 19 (2.73%) Internet
8 17 (2.45%) Wireless
9 12 (1.73%) Intranet
10 9 (1.29%) Firewall
11 8 (1.15%) Skype
12 5 (0.72%) Wi-Fi
13 3 (0.43%) IP Telephony
14 2 (0.29%) Ethernet
14 2 (0.29%) Unified Communications
14 2 (0.29%) VoIP
15 1 (0.14%) PBX
15 1 (0.14%) WebEx
15 1 (0.14%) WLAN
Database & Business Intelligence
1 2 (0.29%) SQL Server
2 1 (0.14%) EDRMS
2 1 (0.14%) MySQL
Development Applications
1 5 (0.72%) JIRA
2 1 (0.14%) Team Foundation Server
2 1 (0.14%) Visual Studio
General
1 32 (4.60%) Finance
2 31 (4.46%) Legal
3 24 (3.45%) Retail
4 22 (3.17%) Law
5 15 (2.16%) Italian Language
6 11 (1.58%) Telecoms
7 10 (1.44%) French Language
8 8 (1.15%) Banking
8 8 (1.15%) German Language
9 7 (1.01%) Japanese Language
9 7 (1.01%) Manufacturing
10 4 (0.58%) Dutch Language
10 4 (0.58%) Portuguese Language
10 4 (0.58%) Publishing
11 3 (0.43%) Advertising
11 3 (0.43%) Pharmaceutical
11 3 (0.43%) Spanish Language
12 2 (0.29%) Automotive
12 2 (0.29%) Back Office
12 2 (0.29%) Russian Language
Libraries, Frameworks & Software Standards
1 2 (0.29%) Middleware
2 1 (0.14%) Elastic Stack
Miscellaneous
1 55 (7.91%) Blackberry
2 37 (5.32%) Analytical Skills
3 19 (2.73%) NHS
4 18 (2.59%) iPhone
5 17 (2.45%) Management Information System
6 14 (2.01%) Smartphone
7 13 (1.87%) Video Conferencing
8 8 (1.15%) Enterprise Software
8 8 (1.15%) iPad
9 7 (1.01%) Client/Server
9 7 (1.01%) Computer Science
9 7 (1.01%) Driving Licence
9 7 (1.01%) Replication
10 6 (0.86%) PDA
11 5 (0.72%) Life Science
12 4 (0.58%) Fat Client
12 4 (0.58%) Freedom of Information
12 4 (0.58%) Thin Client
13 3 (0.43%) Wiki
14 2 (0.29%) VLE
Operating Systems
1 405 (58.27%) Windows
2 217 (31.22%) Windows 7
3 70 (10.07%) Windows 10
4 65 (9.35%) Windows XP
5 48 (6.91%) Windows Server
6 33 (4.75%) Windows 8
7 32 (4.60%) Mac OS X
8 24 (3.45%) Android
9 18 (2.59%) Windows Server 2008
10 16 (2.30%) Windows Vista
11 15 (2.16%) Apple iOS
12 13 (1.87%) Windows Server 2003
12 13 (1.87%) Windows Server 2012
13 10 (1.44%) Windows 2000
14 8 (1.15%) Mac OS
15 5 (0.72%) Linux
16 3 (0.43%) Unix
17 1 (0.14%) CentOS
17 1 (0.14%) MVS
17 1 (0.14%) Windows NT
Processes & Methodologies
1 271 (38.99%) ITIL
2 109 (15.68%) Service Management
3 59 (8.49%) ITSM
4 53 (7.63%) Incident Management
5 31 (4.46%) Problem Management
6 25 (3.60%) Root Cause Analysis
6 25 (3.60%) Service Delivery
7 22 (3.17%) Change Management
8 15 (2.16%) ITIL V3
9 14 (2.01%) CRM
10 13 (1.87%) Data Protection
11 12 (1.73%) Statistics
12 10 (1.44%) Mobile Device Management
13 9 (1.29%) Customer Requirements
13 9 (1.29%) ERP
14 8 (1.15%) Asset Management
14 8 (1.15%) Time Management
15 7 (1.01%) Document Management
15 7 (1.01%) E-Commerce
16 6 (0.86%) Information Security
Programming Languages
1 4 (0.58%) C
2 3 (0.43%) SQL
3 1 (0.14%) Bash Shell
3 1 (0.14%) C#
3 1 (0.14%) JavaScript
3 1 (0.14%) PowerShell
Qualifications
1 55 (7.91%) Security Cleared
2 37 (5.32%) SC Cleared
3 36 (5.18%) ITIL Certification
4 29 (4.17%) Microsoft Certification
5 17 (2.45%) MCP
6 14 (2.01%) A+ Certification
6 14 (2.01%) Degree
7 13 (1.87%) MCSE
8 8 (1.15%) DV Cleared
8 8 (1.15%) HNC
9 7 (1.01%) MCDST
9 7 (1.01%) MCSA
9 7 (1.01%) MOS
10 6 (0.86%) ITIL Foundation Certificate
11 4 (0.58%) DBS Check
11 4 (0.58%) MCITP
12 3 (0.43%) BPSS Clearance
12 3 (0.43%) Computer Science Degree
13 2 (0.29%) CTC Cleared
13 2 (0.29%) Network+ Certification
Quality Assurance & Compliance
1 114 (16.40%) SLA
2 7 (1.01%) Disclosure Scotland
3 3 (0.43%) PMO
4 1 (0.14%) ISO 9001
4 1 (0.14%) PCI DSS
System Software
1 358 (51.51%) Active Directory
2 14 (2.01%) VMware Infrastructure
3 8 (1.15%) vSphere
4 5 (0.72%) Virtual Desktop
5 4 (0.58%) BitLocker
5 4 (0.58%) XenApp
6 2 (0.29%) Terminal Services
7 1 (0.14%) Samba
7 1 (0.14%) Terminal Server
7 1 (0.14%) XenDesktop
Systems Management
1 42 (6.04%) SCCM
2 8 (1.15%) Microsoft Intune
3 5 (0.72%) Systems Management Server (SMS)
4 4 (0.58%) AirWatch
4 4 (0.58%) DameWare
4 4 (0.58%) SCOM
5 2 (0.29%) Symantec Endpoint Protection
6 1 (0.14%) SafeCom
6 1 (0.14%) WSUS
6 1 (0.14%) ZABBIX
Vendors
1 255 (36.69%) Microsoft
2 59 (8.49%) Citrix
3 35 (5.04%) LANDesk
4 30 (4.32%) Cisco
4 30 (4.32%) Remedy
5 26 (3.74%) ServiceNow
6 25 (3.60%) HP
7 21 (3.02%) Apple
8 17 (2.45%) VMware
9 13 (1.87%) Lotus
10 8 (1.15%) Altiris
10 8 (1.15%) Avaya
11 7 (1.01%) Google
11 7 (1.01%) iManage
12 6 (0.86%) Dell
12 6 (0.86%) MobileIron
12 6 (0.86%) Polycom
12 6 (0.86%) SAP
13 5 (0.72%) Intel
13 5 (0.72%) Mitel
Service Desk Analyst/ Call Logger/ First Line support analyst
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £10 - £12 per hour
Posted: 24 minutes ago
SC Cleared Service Desk Analyst
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £16.00 - £17.40 per hour
Posted: 18 hours ago
Service Desk Analyst - FTC
London
McGregor Boyall
Rate: £25000 - £30000 per annum + Strongpackage
Posted: 18 hours ago
Service Desk Analyst
Bedfordshire
G2 Recruitment Solutions
Posted: 4 days ago
Service Desk Analyst
Bedfordshire
G2 Recruitment Solutions
Posted: 5 days ago
Service Desk Analyst
Buckinghamshire
Network ITR
Rate: £9 - £11 per hour
Posted: 6 days ago
1st Line Service Desk Analyst/ 1st Line Engineer
Epsom, Surrey
TEKsystems
Rate: £100 - £125 per day
Posted: 4 days ago
Service Desk Analyst
Bedfordshire
G2 Recruitment Solutions
Posted: 6 days ago
Service Desk Analyst
County Durham
Venn Group
Rate: £10 - £12 Per Hour
Posted: 4 days ago
Service Desk Analyst
Darlington, County Durham
Venn Group
Rate: £10 - £12 Per Hour
Posted: 4 days ago
Service Desk Support Analyst
Bournemouth, Dorset
LA International
Posted: 4 days ago
Service Desk Analyst
Birmingham, West Midlands (County)
Itecco
Rate: £90 per day
Posted: 5 days ago
Business Analyst- Service desk transition
Bromley, Kent
Haysfm
Rate: £450.00 - £550.00 per day
Posted: 4 days ago
IT Supporter / Senior Service Desk Analyst
Bath, Avon
University of Bath
Rate: Starting from £25,298, rising to £31,076
Posted: 5 days ago
IT Service desk Analyst
Fareham
aap3
Rate: £135 - £155 per day
Posted: 6 days ago
IT Support Analyst, Service Desk, Systems Engineer, 2nd line, Windows
Cardiff, South Glamorgan
Haybrook IT Resourcing Ltd
Rate: From £100 to £160 per day
Posted: 5 days ago
ICT Service Desk Analyst
Coventry
CPS Group Limited
Rate: £10 per hour
Posted: 22 days ago