The median contractor rate for a Service Desk Analyst was £130 per day in advertised job vacancies during the 3 months to 23 April 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
3 months to
23 Apr 2017
Same period 2016 Same period 2015
Rank 307 289 232
Rank change year-on-year -18 -57  
Contract jobs requiring a Service Desk Analyst 339 444 576
As % of all contract IT jobs advertised in the UK 0.72% 0.79% 1.03%
As % of the Job Titles category 0.76% 0.83% 1.08%
Number of daily rates quoted 146 175 184
Median daily rate £130 £140 £139
Median daily rate % change year-on-year -7.14% +0.90%  
90% offered a daily rate of more than £100 £100 £92
10% offered a daily rate of more than £200 £242 £213
UK excluding London median daily rate £125 £128 £124
% change year-on-year -1.96% +3.23%  
Number of hourly rates quoted 118 152 232
Median hourly rate £13.50 £13.50 £13.00
Median hourly rate % change year-on-year - +3.84%  
90% offered a hourly rate of more than £10.47 £10.44 £10.00
10% offered a hourly rate of more than £18.00 £19.00 £17.50
UK excluding London median hourly rate £13.00 £13.50 £12.40
% change year-on-year -3.70% +8.87%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44568 53178 53123
As % of all contract IT job vacancies advertised in the UK 94.59% 95.11% 94.78%
Number of daily rates quoted 28942 34715 32199
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £263 £263 £240
10% offered a daily rate of more than £600 £600 £563
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00%  
Number of hourly rates quoted 1488 1550 2120
Median hourly rate £18.00 £18.00 £17.50
Median hourly rate % change year-on-year - +2.85%  
90% offered a hourly rate of more than £11.33 £11.00 £11.00
10% offered a hourly rate of more than £47.83 £45.00 £42.50
UK excluding London median hourly rate £17.50 £18.28 £16.70
% change year-on-year -4.24% +9.43%  

Service Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 3 months to 23 April 2017.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 3 months to 23 April 2017.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 23 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 318 £130 -7.14% 69
London +27 115 £155 -11.42% 20
South East +6 78 £130 -13.33% 22
West Midlands +26 34 £150 +11.11% 2
Hampshire +21 28 £93 -61.05% 4
East of England -29 27 £111 -11.40% 1
City of London +9 24 £169 -17.10% 4
Yorkshire +5 23 £125 +4.16% 3
North West +3 17 £113 +2.27% 9
East Midlands -20 14 £125 +52.43% 3
West Yorkshire +6 13 £125 +13.63%
Buckinghamshire 0 13 - - 8
Warwickshire +12 12 £118 +2.17% 1
Cambridgeshire +8 12 £94 -19.72%
Milton Keynes +3 12 - - 8
Northamptonshire +8 11 - - 2
Northampton +7 11 - - 1
Oxfordshire -15 11 £145 -3.33%
Berkshire +29 10 £130 - 2
Coventry +14 10 - -
Warwick +10 10 £85 -
Scotland +39 9 £113 - 1
Leeds +9 8 £125 +13.63%
North Yorkshire +8 8 £125 -16.66% 2
South Wales +4 8 - -
Wales +2 8 - - 1
Surrey -7 8 £130 -13.33% 6
Havant - 8 - -
Portsmouth - 7 - -
South West -8 6 £113 -10.00% 8

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 April 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 409 (57.36%) Windows
2 357 (50.07%) Active Directory
3 263 (36.89%) ITIL
4 261 (36.61%) Microsoft
5 259 (36.33%) Microsoft Office
6 237 (33.24%) Windows 7
7 108 (15.15%) SLA
8 107 (15.01%) Service Management
9 84 (11.78%) Windows XP
10 68 (9.54%) Citrix
11 65 (9.12%) Security Cleared
12 60 (8.42%) Blackberry
13 56 (7.85%) MS Exchange
14 55 (7.71%) Incident Management
15 54 (7.57%) ITSM
16 51 (7.15%) Analytical Skills
16 51 (7.15%) Windows 10
17 46 (6.45%) Finance
17 46 (6.45%) Legal
18 44 (6.17%) Windows Server
18 44 (6.17%) Cisco
19 41 (5.75%) SC Cleared
20 39 (5.47%) Problem Management
20 39 (5.47%) ITIL Certification
20 39 (5.47%) Office 365
21 36 (5.05%) SCCM
22 35 (4.91%) Blackberry Enterprise Server
23 32 (4.49%) LANDesk
24 31 (4.35%) Law
24 31 (4.35%) ServiceNow

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (7.85%) MS Exchange
2 35 (4.91%) Blackberry Enterprise Server
3 23 (3.23%) IBM Notes
4 21 (2.95%) Exchange Server 2010
5 19 (2.66%) SharePoint
6 9 (1.26%) Exchange Server 2003
7 8 (1.12%) Exchange Server 2007
7 8 (1.12%) Skype for Business
8 6 (0.84%) SharePoint 2013
9 5 (0.70%) Exchange Server 2013
9 5 (0.70%) SharePoint 2010
10 1 (0.14%) CMS
10 1 (0.14%) Confluence
Applications
1 259 (36.33%) Microsoft Office
2 22 (3.09%) Microsoft Excel
3 13 (1.82%) Spreadsheet
4 8 (1.12%) Microsoft PowerPoint
5 4 (0.56%) MS Visio
6 2 (0.28%) InfoPath
7 1 (0.14%) Microsoft Project
Business Applications
1 8 (1.12%) Remedy ITSM
2 6 (0.84%) Dynamics CRM
3 2 (0.28%) Dynamics AX
3 2 (0.28%) Payment Gateway
4 1 (0.14%) assyst
4 1 (0.14%) Dynamics NAV
4 1 (0.14%) SAP Oil and Gas
4 1 (0.14%) SystmOne
4 1 (0.14%) Visualfiles
Cloud Services
1 39 (5.47%) Office 365
2 6 (0.84%) Microsoft Azure
3 3 (0.42%) Azure Active Directory
3 3 (0.42%) SaaS
4 2 (0.28%) Amazon AWS
4 2 (0.28%) IaaS
4 2 (0.28%) OneDrive
5 1 (0.14%) Cloud Computing
5 1 (0.14%) G Suite
Communications & Networking
1 28 (3.93%) TCP/IP
2 25 (3.51%) VPN
3 22 (3.09%) Remote Desktop
4 20 (2.81%) DNS
5 19 (2.66%) DHCP
6 16 (2.24%) LAN
6 16 (2.24%) WAN
7 13 (1.82%) Wireless
8 12 (1.68%) Internet
9 8 (1.12%) Firewall
9 8 (1.12%) Intranet
10 6 (0.84%) Skype
11 5 (0.70%) VoIP
12 3 (0.42%) Unified Communications
12 3 (0.42%) Wi-Fi
13 2 (0.28%) ATM
13 2 (0.28%) LDAP
14 1 (0.14%) OSPF
14 1 (0.14%) PBX
14 1 (0.14%) WLAN
Database & Business Intelligence
1 1 (0.14%) EDRMS
1 1 (0.14%) MS Access
1 1 (0.14%) SQL Server
Development Applications
1 2 (0.28%) JIRA
2 1 (0.14%) Team Foundation Server
2 1 (0.14%) Visual Studio
General
1 46 (6.45%) Finance
1 46 (6.45%) Legal
2 31 (4.35%) Law
3 14 (1.96%) French Language
4 11 (1.54%) Retail
5 10 (1.40%) Telecoms
6 8 (1.12%) German Language
6 8 (1.12%) Italian Language
6 8 (1.12%) Japanese Language
7 7 (0.98%) Manufacturing
7 7 (0.98%) Spanish Language
8 5 (0.70%) Banking
8 5 (0.70%) Portuguese Language
8 5 (0.70%) Publishing
9 4 (0.56%) Advertising
9 4 (0.56%) Marketing
9 4 (0.56%) Russian Language
10 3 (0.42%) Dutch Language
10 3 (0.42%) Local Government
11 2 (0.28%) Games
Libraries, Frameworks & Software Standards
1 2 (0.28%) HTML
2 1 (0.14%) Middleware
Miscellaneous
1 60 (8.42%) Blackberry
2 51 (7.15%) Analytical Skills
3 19 (2.66%) iPhone
3 19 (2.66%) Management Information System
3 19 (2.66%) NHS
4 13 (1.82%) Video Conferencing
5 12 (1.68%) Computer Science
5 12 (1.68%) iPad
6 10 (1.40%) Smartphone
7 9 (1.26%) Enterprise Software
7 9 (1.26%) Fat Client
7 9 (1.26%) Thin Client
8 8 (1.12%) Driving Licence
9 6 (0.84%) Data Centre
9 6 (0.84%) Life Science
10 5 (0.70%) Freedom of Information
11 4 (0.56%) EPoS
12 3 (0.42%) CMDB
12 3 (0.42%) Private Cloud
12 3 (0.42%) Wiki
Operating Systems
1 409 (57.36%) Windows
2 237 (33.24%) Windows 7
3 84 (11.78%) Windows XP
4 51 (7.15%) Windows 10
5 44 (6.17%) Windows Server
6 30 (4.21%) Windows 8
7 23 (3.23%) Android
7 23 (3.23%) Mac OS X
8 19 (2.66%) Windows Server 2008
9 15 (2.10%) Windows Server 2012
9 15 (2.10%) Windows Vista
10 11 (1.54%) Windows Server 2003
11 8 (1.12%) Apple iOS
11 8 (1.12%) Windows 2000
12 6 (0.84%) Linux
13 4 (0.56%) Mac OS
14 2 (0.28%) Unix
14 2 (0.28%) Windows Mobile
15 1 (0.14%) MVS
Processes & Methodologies
1 263 (36.89%) ITIL
2 107 (15.01%) Service Management
3 55 (7.71%) Incident Management
4 54 (7.57%) ITSM
5 39 (5.47%) Problem Management
6 29 (4.07%) Change Management
7 26 (3.65%) Service Delivery
8 22 (3.09%) Root Cause Analysis
9 21 (2.95%) CRM
10 15 (2.10%) Asset Management
10 15 (2.10%) Customer Requirements
10 15 (2.10%) ITIL V3
11 12 (1.68%) Stakeholder Management
12 10 (1.40%) Agile Software Development
12 10 (1.40%) Information Security
12 10 (1.40%) Time Management
13 9 (1.26%) Document Management
14 8 (1.12%) Business Analysis
14 8 (1.12%) ERP
14 8 (1.12%) Trend Analysis
Programming Languages
1 6 (0.84%) SQL
2 4 (0.56%) C
3 3 (0.42%) Java
3 3 (0.42%) PHP
4 1 (0.14%) C#
4 1 (0.14%) JavaScript
4 1 (0.14%) PowerShell
Qualifications
1 65 (9.12%) Security Cleared
2 41 (5.75%) SC Cleared
3 39 (5.47%) ITIL Certification
4 27 (3.79%) Microsoft Certification
5 15 (2.10%) Degree
5 15 (2.10%) MCP
6 10 (1.40%) DV Cleared
7 9 (1.26%) MOS
8 8 (1.12%) ITIL Foundation Certificate
8 8 (1.12%) MCSE
9 7 (0.98%) MCSA
10 6 (0.84%) BPSS Clearance
11 5 (0.70%) DBS Check
12 4 (0.56%) A+ Certification
12 4 (0.56%) MCITP
12 4 (0.56%) NVQ Level 3
13 3 (0.42%) MCDST
14 1 (0.14%) JNCIA
14 1 (0.14%) MCTS
14 1 (0.14%) Network+ Certification
Quality Assurance & Compliance
1 108 (15.15%) SLA
2 7 (0.98%) Disclosure Scotland
3 1 (0.14%) QA
System Software
1 357 (50.07%) Active Directory
2 18 (2.52%) VMware Infrastructure
3 11 (1.54%) vSphere
4 10 (1.40%) Virtual Desktop
5 3 (0.42%) Terminal Services
6 2 (0.28%) BitLocker
6 2 (0.28%) Virtual Servers
6 2 (0.28%) XenApp
Systems Management
1 36 (5.05%) SCCM
2 10 (1.40%) Systems Management Server (SMS)
3 4 (0.56%) AirWatch
4 3 (0.42%) Microsoft Intune
4 3 (0.42%) OVSD
5 2 (0.28%) SCOM
6 1 (0.14%) DameWare
6 1 (0.14%) Nagios
6 1 (0.14%) OpenView
6 1 (0.14%) SCVMM
6 1 (0.14%) Symantec Endpoint Protection
Vendors
1 261 (36.61%) Microsoft
2 68 (9.54%) Citrix
3 44 (6.17%) Cisco
4 32 (4.49%) LANDesk
5 31 (4.35%) ServiceNow
6 29 (4.07%) Apple
7 24 (3.37%) VMware
8 23 (3.23%) Lotus
9 20 (2.81%) HP
10 19 (2.66%) Remedy
11 9 (1.26%) iManage
11 9 (1.26%) SAP
12 8 (1.12%) Polycom
13 7 (0.98%) Altiris
14 6 (0.84%) Avaya
14 6 (0.84%) Intel
15 5 (0.70%) MobileIron
16 4 (0.56%) BMC
16 4 (0.56%) Google
17 3 (0.42%) Dell
Guildford, Surrey
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £13.00 per hour
Posted: 2 days ago
Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: Market Rate
Posted: 2 days ago
Wales
Venn Group
Rate: £8 - £9 Per Hour
Posted: 3 days ago
Manchester, Lancashire
AMS contingency
Posted: 2 days ago
York, North Yorkshire
4it Recruitment Ltd
Rate: From £100 to £150 per day
Posted: 4 days ago
London
Information Technology Services
Rate: Market related
Posted: 5 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £14 - £18 per hour
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £18 per annum
Posted: 5 days ago
Reading, Berkshire
Venturi
Rate: £15 - £17 per hour
Posted: 4 days ago
London
Talent Spa
Rate: £180 per day
Posted: 4 days ago
Hampshire
Executive Recruitment Services (ERS)
Posted: 4 days ago
London
Ebury
Rate: £100.00 - £124.00 per day
Posted: 4 days ago
East London
IQ Public Sector
Rate: £135 - £150 per day
Posted: 4 days ago
London
Ebury
Rate: £170.00 per day
Posted: 5 days ago
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £14.00 per hour
Posted: 5 days ago
Plymouth, Devon
Bond Dickinson
Rate: Competitive
Posted: 24 days ago