The median contractor rate for a Service Desk Analyst was £125 per day in advertised job vacancies during the 3 months to 23 May 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 304 275 220
Rank change year-on-year -29 -55  
Contract jobs requiring a Service Desk Analyst 307 453 577
As % of all contract IT jobs advertised in the UK 0.68% 0.85% 1.05%
As % of the Job Titles category 0.72% 0.89% 1.11%
Number of daily rates quoted 141 183 159
Median daily rate £125 £135 £130
Median daily rate % change year-on-year -7.40% +3.84%  
90% offered a daily rate of more than £98 £100 £100
10% offered a daily rate of more than £190 £225 £199
UK excluding London median daily rate £120 £125 £120
% change year-on-year -4.00% +4.16%  
Number of hourly rates quoted 98 154 257
Median hourly rate £13.60 £14.00 £13.00
Median hourly rate % change year-on-year -2.85% +7.69%  
90% offered a hourly rate of more than £11.00 £10.25 £10.11
10% offered a hourly rate of more than £18.00 £19.00 £17.50
UK excluding London median hourly rate £13.50 £14.00 £12.50
% change year-on-year -3.57% +12.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42472 50787 52200
As % of all contract IT job vacancies advertised in the UK 94.75% 94.99% 94.84%
Number of daily rates quoted 27448 33138 32083
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 1310 1476 2091
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £41.72
UK excluding London median hourly rate £17.77 £17.50 £16.00
% change year-on-year +1.54% +9.37%  

Service Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 3 months to 23 May 2017.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 3 months to 23 May 2017.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 289 £125 -10.71% 72
London 0 99 £150 -11.76% 19
South East +20 80 £128 -15.00% 17
Yorkshire +6 26 £125 +2.04% 6
West Midlands +22 25 £145 -3.33% 6
Hampshire +26 24 £135 +3.84% 6
East of England -41 24 £111 -14.80% 5
City of London +1 20 £145 -22.72% 7
Berkshire +36 18 £130 - 1
North West +3 15 £108 -2.27% 9
East Midlands -21 15 £125 +35.13% 2
Cambridgeshire +13 13 £110 -6.38% 1
Northampton +10 13 - - 2
Northamptonshire +6 13 - - 2
Buckinghamshire -14 13 £125 -37.50% 5
Milton Keynes -3 12 - - 5
Surrey +1 11 £113 -25.00% 3
Reading +29 9 £115 -
Coventry +17 9 - - 3
Peterborough +10 9 - -
South Yorkshire +2 9 £85 -33.98%
Warwick +12 8 £85 -26.08%
Warwickshire +12 8 £85 -26.08% 1
West Yorkshire +8 8 £125 +4.16% 3
North Yorkshire +3 8 £125 - 2
Oxfordshire -9 8 £145 -3.33% 1
South Wales +10 7 - - 2
Wales +7 7 - - 2
Sheffield +5 7 £83 -29.78%
York +5 7 £125 - 2

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 383 (57.16%) Windows
2 352 (52.54%) Active Directory
3 250 (37.31%) ITIL
4 243 (36.27%) Microsoft Office
5 242 (36.12%) Microsoft
6 221 (32.99%) Windows 7
7 103 (15.37%) SLA
8 101 (15.07%) Service Management
9 72 (10.75%) Windows XP
10 62 (9.25%) Windows 10
11 59 (8.81%) ITSM
12 58 (8.66%) Incident Management
13 57 (8.51%) Security Cleared
13 57 (8.51%) Citrix
14 56 (8.36%) Blackberry
15 55 (8.21%) MS Exchange
16 43 (6.42%) Office 365
16 43 (6.42%) Finance
17 42 (6.27%) Cisco
18 41 (6.12%) Windows Server
18 41 (6.12%) Legal
19 39 (5.82%) SC Cleared
19 39 (5.82%) Problem Management
19 39 (5.82%) SCCM
20 38 (5.67%) ITIL Certification
20 38 (5.67%) Analytical Skills
21 33 (4.93%) LANDesk
22 32 (4.78%) VPN
22 32 (4.78%) Windows 8
23 31 (4.63%) TCP/IP

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (8.21%) MS Exchange
2 31 (4.63%) Blackberry Enterprise Server
3 24 (3.58%) Exchange Server 2010
4 23 (3.43%) SharePoint
5 16 (2.39%) IBM Notes
6 10 (1.49%) Exchange Server 2003
7 9 (1.34%) Skype for Business
8 6 (0.90%) SharePoint 2013
9 5 (0.75%) Exchange Server 2007
9 5 (0.75%) SharePoint 2010
10 1 (0.15%) CMS
10 1 (0.15%) Confluence
10 1 (0.15%) Exchange Server 2013
Applications
1 243 (36.27%) Microsoft Office
2 28 (4.18%) Microsoft Excel
3 16 (2.39%) Microsoft PowerPoint
4 13 (1.94%) Spreadsheet
5 6 (0.90%) MS Visio
6 3 (0.45%) InfoPath
7 1 (0.15%) Microsoft Project
Business Applications
1 11 (1.64%) Remedy ITSM
2 6 (0.90%) Dynamics CRM
3 2 (0.30%) Dynamics AX
3 2 (0.30%) Dynamics NAV
3 2 (0.30%) Payment Gateway
3 2 (0.30%) SystmOne
4 1 (0.15%) assyst
4 1 (0.15%) SAP Oil and Gas
Cloud Services
1 43 (6.42%) Office 365
2 8 (1.19%) Microsoft Azure
3 5 (0.75%) Azure Active Directory
4 3 (0.45%) SaaS
5 2 (0.30%) Amazon AWS
5 2 (0.30%) G Suite
5 2 (0.30%) IaaS
5 2 (0.30%) OneDrive
6 1 (0.15%) Cloud Computing
6 1 (0.15%) Google Drive
Communications & Networking
1 32 (4.78%) VPN
2 31 (4.63%) TCP/IP
3 22 (3.28%) DNS
3 22 (3.28%) Remote Desktop
4 21 (3.13%) DHCP
5 16 (2.39%) LAN
5 16 (2.39%) WAN
6 15 (2.24%) Wireless
7 13 (1.94%) Internet
8 10 (1.49%) Intranet
9 9 (1.34%) Firewall
10 7 (1.04%) Skype
11 6 (0.90%) Wi-Fi
12 4 (0.60%) VoIP
13 2 (0.30%) Unified Communications
14 1 (0.15%) BGP
14 1 (0.15%) OSPF
14 1 (0.15%) SAN
14 1 (0.15%) SMTP
14 1 (0.15%) WLAN
Database & Business Intelligence
1 1 (0.15%) MS Access
1 1 (0.15%) SQL Server
Development Applications
1 4 (0.60%) JIRA
2 1 (0.15%) Team Foundation Server
2 1 (0.15%) Visual Studio
General
1 43 (6.42%) Finance
2 41 (6.12%) Legal
3 24 (3.58%) Law
4 14 (2.09%) French Language
5 12 (1.79%) Retail
6 11 (1.64%) Italian Language
7 10 (1.49%) Telecoms
8 8 (1.19%) Banking
8 8 (1.19%) German Language
8 8 (1.19%) Japanese Language
9 7 (1.04%) Manufacturing
10 6 (0.90%) Publishing
10 6 (0.90%) Spanish Language
11 5 (0.75%) Portuguese Language
12 4 (0.60%) Marketing
13 3 (0.45%) Dutch Language
13 3 (0.45%) Local Government
13 3 (0.45%) Russian Language
14 2 (0.30%) Advertising
14 2 (0.30%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (0.30%) HTML
1 2 (0.30%) Middleware
Miscellaneous
1 56 (8.36%) Blackberry
2 38 (5.67%) Analytical Skills
3 18 (2.69%) Management Information System
4 17 (2.54%) NHS
5 16 (2.39%) Video Conferencing
6 15 (2.24%) iPhone
7 11 (1.64%) Driving Licence
8 10 (1.49%) Smartphone
9 9 (1.34%) Enterprise Software
10 8 (1.19%) Computer Science
10 8 (1.19%) Fat Client
10 8 (1.19%) Thin Client
11 6 (0.90%) Data Centre
11 6 (0.90%) Freedom of Information
11 6 (0.90%) iPad
12 5 (0.75%) Life Science
13 4 (0.60%) Client/Server
14 3 (0.45%) CMDB
14 3 (0.45%) EPoS
14 3 (0.45%) Replication
Operating Systems
1 383 (57.16%) Windows
2 221 (32.99%) Windows 7
3 72 (10.75%) Windows XP
4 62 (9.25%) Windows 10
5 41 (6.12%) Windows Server
6 32 (4.78%) Windows 8
7 28 (4.18%) Mac OS X
8 19 (2.84%) Android
9 17 (2.54%) Windows Server 2008
10 16 (2.39%) Windows Server 2012
11 13 (1.94%) Windows Vista
12 10 (1.49%) Apple iOS
12 10 (1.49%) Windows Server 2003
13 9 (1.34%) Windows 2000
14 8 (1.19%) Mac OS
15 4 (0.60%) Linux
16 3 (0.45%) Unix
17 1 (0.15%) MVS
17 1 (0.15%) Windows Mobile
Processes & Methodologies
1 250 (37.31%) ITIL
2 101 (15.07%) Service Management
3 59 (8.81%) ITSM
4 58 (8.66%) Incident Management
5 39 (5.82%) Problem Management
6 29 (4.33%) Change Management
7 24 (3.58%) Service Delivery
8 22 (3.28%) Root Cause Analysis
9 17 (2.54%) CRM
10 15 (2.24%) Asset Management
10 15 (2.24%) ITIL V3
11 12 (1.79%) Customer Requirements
11 12 (1.79%) Information Security
12 11 (1.64%) Data Protection
12 11 (1.64%) Stakeholder Management
13 10 (1.49%) Time Management
14 9 (1.34%) ERP
15 8 (1.19%) Agile Software Development
15 8 (1.19%) Document Management
16 7 (1.04%) Business Analysis
Programming Languages
1 5 (0.75%) C
1 5 (0.75%) SQL
2 3 (0.45%) Java
2 3 (0.45%) PHP
3 1 (0.15%) C#
3 1 (0.15%) JavaScript
3 1 (0.15%) PowerShell
Qualifications
1 57 (8.51%) Security Cleared
2 39 (5.82%) SC Cleared
3 38 (5.67%) ITIL Certification
4 26 (3.88%) Microsoft Certification
5 14 (2.09%) MCP
6 12 (1.79%) DV Cleared
7 9 (1.34%) Degree
7 9 (1.34%) MCSE
8 7 (1.04%) ITIL Foundation Certificate
8 7 (1.04%) MOS
9 6 (0.90%) BPSS Clearance
9 6 (0.90%) MCSA
10 5 (0.75%) DBS Check
11 3 (0.45%) A+ Certification
11 3 (0.45%) MCITP
12 2 (0.30%) CTC Cleared
12 2 (0.30%) MCDST
13 1 (0.15%) JNCIA
13 1 (0.15%) NVQ Level 3
13 1 (0.15%) Postgraduate
Quality Assurance & Compliance
1 103 (15.37%) SLA
2 8 (1.19%) Disclosure Scotland
3 2 (0.30%) PMO
4 1 (0.15%) PCI DSS
System Software
1 352 (52.54%) Active Directory
2 17 (2.54%) VMware Infrastructure
3 12 (1.79%) Virtual Desktop
3 12 (1.79%) vSphere
4 4 (0.60%) BitLocker
5 3 (0.45%) Terminal Services
6 2 (0.30%) XenApp
7 1 (0.15%) Virtual Servers
7 1 (0.15%) XenDesktop
Systems Management
1 39 (5.82%) SCCM
2 8 (1.19%) Systems Management Server (SMS)
3 5 (0.75%) AirWatch
3 5 (0.75%) Microsoft Intune
4 3 (0.45%) OVSD
5 2 (0.30%) DameWare
5 2 (0.30%) SCOM
5 2 (0.30%) Symantec Endpoint Protection
6 1 (0.15%) Nagios
6 1 (0.15%) OpenView
6 1 (0.15%) SCVMM
Vendors
1 242 (36.12%) Microsoft
2 57 (8.51%) Citrix
3 42 (6.27%) Cisco
4 33 (4.93%) LANDesk
5 26 (3.88%) Apple
6 25 (3.73%) ServiceNow
7 23 (3.43%) HP
8 21 (3.13%) VMware
9 20 (2.99%) Remedy
10 16 (2.39%) Lotus
11 7 (1.04%) Altiris
11 7 (1.04%) Avaya
11 7 (1.04%) Google
11 7 (1.04%) iManage
11 7 (1.04%) Intel
12 6 (0.90%) Polycom
12 6 (0.90%) SAP
13 4 (0.60%) BMC
13 4 (0.60%) Dell
13 4 (0.60%) MobileIron
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