Period
to 19 September 2018

The median contractor rate for a Service Desk Analyst was £128 per day in advertised job vacancies during the 6 months to 19 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 284 338 292
Rank change year-on-year +54 -46 -39
Contract jobs requiring a Service Desk Analyst 934 731 948
As % of all contract IT jobs advertised in the UK 0.91% 0.74% 0.89%
As % of the Job Titles category 0.96% 0.78% 0.93%
Number of daily rates quoted 461 368 410
UK median daily rate £128 £127 £128
Median daily rate % change year-on-year +0.20% -0.20% -1.92%
10th Percentile £100 £98 £88
90th Percentile £200 £195 £225
UK excluding London median daily rate £120 £121 £124
% change year-on-year -0.52% -2.53% +3.13%
Number of hourly rates quoted 249 218 315
UK median hourly rate £14.00 £13.50 £13.37
Median hourly rate % change year-on-year +3.70% +1.01% +0.87%
10th Percentile £11.00 £10.00 £10.00
90th Percentile £18.54 £19.33 £18.75
UK excluding London median hourly rate £13.50 £13.00 £13.00
% change year-on-year +3.85% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97,681 93,729 101,570
% of contract IT jobs with a recognized job title 94.77% 94.93% 94.88%
Number of daily rates quoted 64,134 61,203 66,369
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £625 £600
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56% +4.00%
Number of hourly rates quoted 3,170 2,824 3,150
UK median hourly rate £18.00 £18.70 £19.00
Median hourly rate % change year-on-year -3.74% -1.58% +5.56%
10th Percentile £11.00 £10.75 £10.25
90th Percentile £48.75 £48.75 £46.52
UK excluding London median hourly rate £17.50 £18.00 £18.75
% change year-on-year -2.78% -4.00% +7.14%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 19 September 2018.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 19 September 2018.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 833 £130 +3.17% 114
UK excluding London +23 618 £120 -0.52% 99
London +68 277 £140 -6.67% 24
North of England +26 156 £130 +13.04% 33
South East -29 130 £135 +3.85% 12
Midlands +2 124 £114 -18.91% 18
North West +41 103 £120 +2.13% 18
East of England +31 101 £135 +3.85% 8
West Midlands -15 76 £110 -21.43% 11
East Midlands +9 48 £114 -17.44% 7
South West +10 44 £120 +9.09% 19
Scotland 0 39 £115 +9.52% 6
Yorkshire -33 38 £143 +23.91% 11
North East +10 15 £135 - 4
Wales -23 14 £340 +209.09% 1
Northern Ireland +48 10 £109 +35.40% 2

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 September 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 526 (56.32%) Windows
2 442 (47.32%) Active Directory
3 405 (43.36%) Microsoft
4 349 (37.37%) Microsoft Office
5 296 (31.69%) ITIL
6 220 (23.55%) Windows 7
7 175 (18.74%) Office 365
8 168 (17.99%) Windows 10
9 148 (15.85%) Citrix
10 116 (12.42%) SLA
11 105 (11.24%) Service Management
11 105 (11.24%) Problem-Solving
12 97 (10.39%) Incident Management
13 80 (8.57%) ITSM
14 76 (8.14%) Finance
15 73 (7.82%) MS Exchange
15 73 (7.82%) ServiceNow
16 65 (6.96%) Cisco
17 64 (6.85%) SCCM
18 63 (6.75%) Law
19 58 (6.21%) VPN
20 56 (6.00%) Security Cleared
21 54 (5.78%) Windows 8
22 53 (5.67%) Internet
23 52 (5.57%) Service Delivery
24 51 (5.46%) Microsoft Excel
25 49 (5.25%) Retail
26 47 (5.03%) Windows XP
26 47 (5.03%) Windows Server
27 46 (4.93%) Management Information System

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (7.82%) MS Exchange
2 31 (3.32%) Skype for Business
3 23 (2.46%) Exchange Server 2010
4 15 (1.61%) SharePoint
5 14 (1.50%) Blackberry Enterprise Server
5 14 (1.50%) Exchange Server 2013
6 8 (0.86%) IBM Notes
7 6 (0.64%) Quickr
8 5 (0.54%) Confluence
9 3 (0.32%) Exchange Server 2003
9 3 (0.32%) Exchange Server 2007
10 2 (0.21%) SharePoint 2013
11 1 (0.11%) IIS
11 1 (0.11%) WordPress
Applications
1 349 (37.37%) Microsoft Office
2 51 (5.46%) Microsoft Excel
3 33 (3.53%) Microsoft PowerPoint
4 8 (0.86%) MS Visio
5 2 (0.21%) InfoPath
6 1 (0.11%) SOLIDWORKS
Business Applications
1 6 (0.64%) Elite 3E
2 4 (0.43%) Carpe Diem
3 3 (0.32%) Dynamics CRM
3 3 (0.32%) Remedy ITSM
4 2 (0.21%) assyst
4 2 (0.21%) Dynamics NAV
4 2 (0.21%) ION MarketView
5 1 (0.11%) Maximo
5 1 (0.11%) Salesforce.com CRM
5 1 (0.11%) SAP ERP
Cloud Services
1 175 (18.74%) Office 365
2 14 (1.50%) Microsoft Azure
3 5 (0.54%) Mimecast
4 3 (0.32%) Azure Active Directory
4 3 (0.32%) OneDrive
5 2 (0.21%) Amazon AWS
6 1 (0.11%) Cloud Computing
6 1 (0.11%) Dynamics 365
6 1 (0.11%) G Suite
6 1 (0.11%) Google Drive
Communications & Networking
1 58 (6.21%) VPN
2 53 (5.67%) Internet
3 41 (4.39%) Skype
4 40 (4.28%) DNS
5 38 (4.07%) TCP/IP
6 37 (3.96%) DHCP
7 35 (3.75%) LAN
8 33 (3.53%) WAN
9 28 (3.00%) Intranet
9 28 (3.00%) Remote Desktop
10 22 (2.36%) VoIP
11 12 (1.28%) Wireless
12 10 (1.07%) FTP
13 8 (0.86%) SMS
14 7 (0.75%) ADSL
14 7 (0.75%) Firewall
14 7 (0.75%) Unified Communications
15 6 (0.64%) Cisco IOS
15 6 (0.64%) Wi-Fi
16 5 (0.54%) Broadband
Database & Business Intelligence
1 13 (1.39%) SQL Server
2 2 (0.21%) Data Warehouse
3 1 (0.11%) Electronic Patient Records
3 1 (0.11%) MySQL
3 1 (0.11%) Oracle Reports
Development Applications
1 14 (1.50%) JIRA
2 1 (0.11%) Visual Studio Team System
General
1 76 (8.14%) Finance
2 63 (6.75%) Law
3 49 (5.25%) Retail
4 36 (3.85%) Legal
5 28 (3.00%) Telecoms
6 16 (1.71%) Advertising
6 16 (1.71%) German Language
7 15 (1.61%) Manufacturing
8 12 (1.28%) Banking
9 10 (1.07%) French Language
10 8 (0.86%) Financial Institution
10 8 (0.86%) Italian Language
11 6 (0.64%) Portuguese Language
11 6 (0.64%) Spanish Language
12 5 (0.54%) Dutch Language
12 5 (0.54%) Pharmaceutical
13 4 (0.43%) Investment Banking
13 4 (0.43%) Russian Language
14 3 (0.32%) Front Office
14 3 (0.32%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.32%) COM
2 2 (0.21%) Web Services
3 1 (0.11%) CSS
3 1 (0.11%) HTML
Miscellaneous
1 46 (4.93%) Management Information System
2 43 (4.60%) Blackberry
3 39 (4.18%) Analytical Skills
4 37 (3.96%) iPhone
5 25 (2.68%) Smartphone
6 23 (2.46%) NHS
7 22 (2.36%) Self-Motivation
8 18 (1.93%) iPad
9 14 (1.50%) User Experience
10 13 (1.39%) Fat Client
10 13 (1.39%) Thin Client
11 12 (1.28%) EPoS
11 12 (1.28%) Video Conferencing
12 9 (0.96%) Enterprise Software
13 8 (0.86%) CMDB
13 8 (0.86%) Computer Science
14 5 (0.54%) Data Centre
14 5 (0.54%) Handset
14 5 (0.54%) Smartcard
15 4 (0.43%) Device Driver
Operating Systems
1 526 (56.32%) Windows
2 220 (23.55%) Windows 7
3 168 (17.99%) Windows 10
4 54 (5.78%) Windows 8
5 47 (5.03%) Windows Server
5 47 (5.03%) Windows XP
6 34 (3.64%) Android
7 22 (2.36%) Mac OS X
8 19 (2.03%) Apple iOS
9 18 (1.93%) Windows Server 2012
10 17 (1.82%) Windows Vista
11 16 (1.71%) Unix
12 14 (1.50%) Windows Server 2008
13 13 (1.39%) Mac OS
14 10 (1.07%) Linux
14 10 (1.07%) Windows 2000
15 7 (0.75%) Windows Server 2003
16 5 (0.54%) Windows Phone
17 3 (0.32%) Windows Mobile
18 2 (0.21%) AIX
Processes & Methodologies
1 296 (31.69%) ITIL
2 105 (11.24%) Problem-Solving
2 105 (11.24%) Service Management
3 97 (10.39%) Incident Management
4 80 (8.57%) ITSM
5 52 (5.57%) Service Delivery
6 44 (4.71%) ITIL V3
7 31 (3.32%) Problem Management
8 23 (2.46%) Ticket Management
9 20 (2.14%) Document Management
9 20 (2.14%) Kalman Filter
9 20 (2.14%) Time Management
10 19 (2.03%) Mathematics
11 18 (1.93%) Continuous Improvement
11 18 (1.93%) Mobile Device Management
11 18 (1.93%) Web Filtering
12 16 (1.71%) Root Cause Analysis
13 13 (1.39%) CRM
14 12 (1.28%) Asset Management
14 12 (1.28%) Business Intelligence
Programming Languages
1 14 (1.50%) SQL
2 4 (0.43%) PowerShell
3 3 (0.32%) C
4 1 (0.11%) Java
4 1 (0.11%) JavaScript
Qualifications
1 56 (6.00%) Security Cleared
2 42 (4.50%) Microsoft Certification
3 38 (4.07%) SC Cleared
4 33 (3.53%) MCP
5 29 (3.10%) Degree
6 25 (2.68%) ITIL Certification
6 25 (2.68%) MCSA
7 21 (2.25%) MCSE
8 17 (1.82%) ITIL Foundation Certificate
9 13 (1.39%) HNC
10 7 (0.75%) A+ Certification
10 7 (0.75%) CCNA
10 7 (0.75%) Cisco Certification
10 7 (0.75%) DBS Check
10 7 (0.75%) MCITP
11 5 (0.54%) MOS
12 4 (0.43%) DV Cleared
12 4 (0.43%) MCTS
12 4 (0.43%) Network+ Certification
13 3 (0.32%) MCDST
Quality Assurance & Compliance
1 116 (12.42%) SLA
2 7 (0.75%) QA
3 6 (0.64%) Disclosure Scotland
4 3 (0.32%) GDPR
4 3 (0.32%) PMO
5 2 (0.21%) ISO/IEC 27001
5 2 (0.21%) Sarbanes-Oxley
6 1 (0.11%) Data Quality
6 1 (0.11%) HL7
System Software
1 442 (47.32%) Active Directory
2 23 (2.46%) VMware Infrastructure
3 17 (1.82%) Virtual Desktop
4 8 (0.86%) Virtual Machines
4 8 (0.86%) XenDesktop
4 8 (0.86%) XenServer
5 7 (0.75%) Hyper-V
6 5 (0.54%) BitLocker
7 4 (0.43%) XenApp
8 2 (0.21%) Citrix Presentation Server
9 1 (0.11%) Microsoft App-V
9 1 (0.11%) Terminal Server
9 1 (0.11%) Terminal Services
9 1 (0.11%) VMware Workstation
9 1 (0.11%) vSphere
Systems Management
1 64 (6.85%) SCCM
2 17 (1.82%) AirWatch
3 15 (1.61%) Systems Management Server (SMS)
4 9 (0.96%) OVSD
4 9 (0.96%) vCenter Server
5 8 (0.86%) WSUS
6 7 (0.75%) OpenView
7 5 (0.54%) Microsoft Intune
8 2 (0.21%) DameWare
8 2 (0.21%) SCOM
8 2 (0.21%) ZABBIX
9 1 (0.11%) Failover Clustering
9 1 (0.11%) HP SiteScope
9 1 (0.11%) MobiControl
9 1 (0.11%) Norton AntiVirus
9 1 (0.11%) SCOrch
9 1 (0.11%) SCSM
9 1 (0.11%) Tivoli
9 1 (0.11%) Tivoli Endpoint Manager
9 1 (0.11%) ZENworks
Vendors
1 405 (43.36%) Microsoft
2 148 (15.85%) Citrix
3 73 (7.82%) ServiceNow
4 65 (6.96%) Cisco
5 44 (4.71%) Remedy
6 39 (4.18%) Apple
7 34 (3.64%) Ivanti
8 33 (3.53%) VMware
9 29 (3.10%) HP
10 22 (2.36%) Sony
11 20 (2.14%) iManage
12 18 (1.93%) NetApp
13 11 (1.18%) Mitel
14 10 (1.07%) Google
14 10 (1.07%) SAP
14 10 (1.07%) Wyse
15 9 (0.96%) Aderant
15 9 (0.96%) Avaya
15 9 (0.96%) McAfee
16 8 (0.86%) Lotus