Period
to 22 April 2018

The median contractor rate for a Service Desk Analyst was £135 per day in advertised job vacancies during the 6 months to 22 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK
6 months to
22 Apr 2018
Same period 2017 Same period 2016
Rank 286 313 296
Rank change year-on-year +27 -17 -79
Contract jobs requiring a Service Desk Analyst 919 712 877
As % of all contract IT jobs advertised in the UK 0.91% 0.77% 0.82%
As % of the Job Titles category 0.96% 0.82% 0.86%
Number of daily rates quoted 451 314 356
UK median daily rate £135 £135 £139
Median daily rate % change year-on-year - -2.70% +0.91%
10th Percentile £98 £97 £100
90th Percentile £214 £214 £238
UK excluding London median daily rate £125 £125 £130
% change year-on-year - -3.85% +4.00%
Number of hourly rates quoted 269 233 324
UK median hourly rate £13.00 £13.00 £13.25
Median hourly rate % change year-on-year - -1.89% +6.00%
10th Percentile £10.16 £10.00 £10.20
90th Percentile £18.44 £18.00 £19.50
UK excluding London median hourly rate £12.75 £12.50 £13.50
% change year-on-year +2.00% -7.41% +8.48%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,020 87,286 101,437
% of contract IT jobs with a recognized job title 94.93% 94.87% 95.08%
Number of daily rates quoted 63,185 56,704 65,420
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £258 £250
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £385
% change year-on-year +2.50% +3.90% +2.67%
Number of hourly rates quoted 2,954 3,007 3,326
UK median hourly rate £18.50 £18.93 £19.50
Median hourly rate % change year-on-year -2.27% -2.92% +14.71%
10th Percentile £10.80 £10.75 £10.50
90th Percentile £48.56 £48.75 £48.50
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +15.15%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst.

Contractor daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 22 April 2018.

Contractor daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst.

Contractor hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Analyst over the 6 months to 22 April 2018.

Contractor hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 22 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 838 £138 +1.85% 172
UK excluding London +12 557 £125 - 137
London +43 331 £160 - 46
North of England +6 143 £133 +8.16% 32
South East -27 135 £120 -15.04% 29
East of England +18 90 £130 +8.33% 21
Midlands -22 86 £111 -17.38% 29
North West +13 81 £135 +12.50% 18
South West +31 53 £126 -11.40% 15
East Midlands +19 46 £92 -16.36% 19
Yorkshire -23 46 £135 +8.00% 10
West Midlands -38 40 £115 -23.33% 10
Wales -6 27 £125 +31.58% 4
North East +43 16 £115 - 4
Scotland -35 16 £113 -2.17% 6
Northern Ireland - 7 £73 - 1

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 April 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 527 (57.34%) Windows
2 457 (49.73%) Active Directory
3 405 (44.07%) Microsoft
4 381 (41.46%) ITIL
5 316 (34.39%) Microsoft Office
6 260 (28.29%) Windows 7
7 160 (17.41%) Office 365
8 154 (16.76%) SLA
9 153 (16.65%) Service Management
10 148 (16.10%) Windows 10
11 132 (14.36%) Citrix
12 114 (12.40%) Incident Management
13 112 (12.19%) Problem-Solving
14 104 (11.32%) Finance
15 94 (10.23%) MS Exchange
16 82 (8.92%) ITSM
16 82 (8.92%) Security Cleared
17 74 (8.05%) ITIL Certification
18 65 (7.07%) Blackberry
19 63 (6.86%) SC Cleared
20 62 (6.75%) Cisco
21 61 (6.64%) Legal
22 60 (6.53%) MCP
23 59 (6.42%) VPN
23 59 (6.42%) SCCM
24 57 (6.20%) Service Delivery
25 55 (5.98%) iPhone
26 51 (5.55%) ServiceNow
27 50 (5.44%) Windows XP
28 49 (5.33%) Ivanti

Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (10.23%) MS Exchange
2 28 (3.05%) Blackberry Enterprise Server
3 23 (2.50%) SharePoint
4 19 (2.07%) Skype for Business
5 18 (1.96%) Exchange Server 2010
6 12 (1.31%) Exchange Server 2007
7 7 (0.76%) Exchange Server 2013
7 7 (0.76%) SharePoint 2010
8 5 (0.54%) IBM Notes
8 5 (0.54%) JBoss
8 5 (0.54%) Tomcat
9 3 (0.33%) CMS
10 2 (0.22%) Exchange Server 2003
10 2 (0.22%) SharePoint 2013
11 1 (0.11%) Moodle
Applications
1 316 (34.39%) Microsoft Office
2 25 (2.72%) Microsoft Excel
3 18 (1.96%) Microsoft PowerPoint
4 1 (0.11%) InfoPath
Business Applications
1 10 (1.09%) Carpe Diem
1 10 (1.09%) Elite 3E
2 6 (0.65%) assyst
3 3 (0.33%) Remedy ITSM
3 3 (0.33%) Unit4 Business World
4 2 (0.22%) Dynamics CRM
4 2 (0.22%) Oracle Financials
5 1 (0.11%) Eikon
5 1 (0.11%) Oracle 11i
5 1 (0.11%) Oracle Applications
5 1 (0.11%) Oracle Assets
5 1 (0.11%) Oracle Payables
5 1 (0.11%) Oracle Receivables
5 1 (0.11%) Payment Gateway
5 1 (0.11%) Salesforce.com CRM
Cloud Services
1 160 (17.41%) Office 365
2 9 (0.98%) Microsoft Azure
3 4 (0.44%) SaaS
4 2 (0.22%) Amazon AWS
4 2 (0.22%) Dropbox
5 1 (0.11%) Adobe Creative Cloud
5 1 (0.11%) Cloud Computing
5 1 (0.11%) G Suite
5 1 (0.11%) Mimecast
5 1 (0.11%) OneDrive
Communications & Networking
1 59 (6.42%) VPN
2 39 (4.24%) DNS
3 37 (4.03%) DHCP
4 36 (3.92%) Internet
4 36 (3.92%) Remote Desktop
5 31 (3.37%) WAN
6 30 (3.26%) LAN
6 30 (3.26%) Skype
7 29 (3.16%) TCP/IP
8 23 (2.50%) VoIP
9 17 (1.85%) Wireless
10 15 (1.63%) Intranet
10 15 (1.63%) SMS
11 5 (0.54%) ATM
11 5 (0.54%) Broadband
11 5 (0.54%) Ethernet
11 5 (0.54%) Firewall
11 5 (0.54%) FTP
11 5 (0.54%) Wi-Fi
12 4 (0.44%) IP Telephony
Database & Business Intelligence
1 6 (0.65%) SQL Server
2 1 (0.11%) GIS
2 1 (0.11%) SQL Server 2008
Development Applications
1 7 (0.76%) JIRA
2 1 (0.11%) Oracle APEX
2 1 (0.11%) Oracle Forms
General
1 104 (11.32%) Finance
2 61 (6.64%) Legal
3 49 (5.33%) Retail
4 48 (5.22%) Law
5 41 (4.46%) Banking
6 25 (2.72%) International Banking
7 21 (2.29%) Telecoms
8 16 (1.74%) Publishing
9 12 (1.31%) Financial Institution
10 10 (1.09%) German Language
11 7 (0.76%) Manufacturing
12 5 (0.54%) Investment Banking
13 3 (0.33%) Advertising
13 3 (0.33%) French Language
14 2 (0.22%) Back Office
14 2 (0.22%) Italian Language
14 2 (0.22%) Local Government
15 1 (0.11%) Aerospace
15 1 (0.11%) Automotive
15 1 (0.11%) Electronics
Libraries, Frameworks & Software Standards
1 2 (0.22%) Web Services
Miscellaneous
1 65 (7.07%) Blackberry
2 55 (5.98%) iPhone
3 46 (5.01%) Analytical Skills
4 45 (4.90%) Management Information System
5 41 (4.46%) Smartphone
6 34 (3.70%) Self-Motivation
7 29 (3.16%) NHS
8 16 (1.74%) iPad
9 10 (1.09%) Mobile Computing
9 10 (1.09%) Video Conferencing
10 8 (0.87%) Computer Science
10 8 (0.87%) Fat Client
10 8 (0.87%) Thin Client
11 7 (0.76%) Enterprise Software
12 5 (0.54%) BYOD
12 5 (0.54%) EPoS
13 4 (0.44%) CMDB
13 4 (0.44%) Reinsurance
14 3 (0.33%) Driving Licence
14 3 (0.33%) Fintech
Operating Systems
1 527 (57.34%) Windows
2 260 (28.29%) Windows 7
3 148 (16.10%) Windows 10
4 50 (5.44%) Windows XP
5 48 (5.22%) Android
6 45 (4.90%) Windows Server
7 44 (4.79%) Windows 8
8 30 (3.26%) Apple iOS
9 27 (2.94%) Windows Server 2008
10 26 (2.83%) Windows Server 2012
11 23 (2.50%) Mac OS X
12 13 (1.41%) Windows 2000
13 12 (1.31%) Windows Server 2003
14 10 (1.09%) Windows Mobile
15 9 (0.98%) Mac OS
16 3 (0.33%) Unix
16 3 (0.33%) Windows Vista
17 2 (0.22%) Windows Phone
18 1 (0.11%) AIX
18 1 (0.11%) Solaris
Processes & Methodologies
1 381 (41.46%) ITIL
2 153 (16.65%) Service Management
3 114 (12.40%) Incident Management
4 112 (12.19%) Problem-Solving
5 82 (8.92%) ITSM
6 57 (6.20%) Service Delivery
7 45 (4.90%) Problem Management
8 32 (3.48%) Change Management
9 31 (3.37%) Configuration Management
10 30 (3.26%) Ticket Management
11 25 (2.72%) Document Management
11 25 (2.72%) Mathematics
12 22 (2.39%) ITIL V3
13 18 (1.96%) Statistics
13 18 (1.96%) Time Management
14 17 (1.85%) CRM
15 16 (1.74%) Root Cause Analysis
16 12 (1.31%) Asset Management
16 12 (1.31%) Service Desk Management
17 10 (1.09%) Migration
Programming Languages
1 15 (1.63%) SQL
2 7 (0.76%) C
3 6 (0.65%) PowerShell
4 2 (0.22%) Java
5 1 (0.11%) PL/SQL
Qualifications
1 82 (8.92%) Security Cleared
2 74 (8.05%) ITIL Certification
3 63 (6.86%) SC Cleared
4 60 (6.53%) MCP
5 29 (3.16%) Microsoft Certification
6 11 (1.20%) MCSA
7 10 (1.09%) Degree
8 9 (0.98%) ITIL Foundation Certificate
8 9 (0.98%) MCSE
9 8 (0.87%) MCITP
10 6 (0.65%) MOS
10 6 (0.65%) NVQ Level 3
11 5 (0.54%) MCDST
12 4 (0.44%) A+ Certification
12 4 (0.44%) HNC
13 3 (0.33%) DV Cleared
14 2 (0.22%) BPSS Clearance
14 2 (0.22%) DBS Check
14 2 (0.22%) MCTS
15 1 (0.11%) CCENT
Quality Assurance & Compliance
1 154 (16.76%) SLA
2 23 (2.50%) ISO 9001
2 23 (2.50%) ISO/IEC 20000
3 6 (0.65%) QA
4 2 (0.22%) PMO
5 1 (0.11%) Disclosure Scotland
5 1 (0.11%) Sarbanes-Oxley
System Software
1 457 (49.73%) Active Directory
2 24 (2.61%) XenApp
3 22 (2.39%) VMware Infrastructure
4 8 (0.87%) Terminal Services
5 5 (0.54%) BitLocker
5 5 (0.54%) Hyper-V
6 4 (0.44%) Virtual Machines
7 3 (0.33%) Microsoft App-V
7 3 (0.33%) vSphere
8 2 (0.22%) Citrix Presentation Server
8 2 (0.22%) Terminal Server
8 2 (0.22%) XenDesktop
9 1 (0.11%) Virtual Servers
Systems Management
1 59 (6.42%) SCCM
2 30 (3.26%) Systems Management Server (SMS)
3 15 (1.63%) AirWatch
4 8 (0.87%) OVSD
5 6 (0.65%) OpenView
6 5 (0.54%) DameWare
7 4 (0.44%) MAILsweeper
7 4 (0.44%) SCOM
8 3 (0.33%) WSUS
9 1 (0.11%) SCSM
9 1 (0.11%) ZENworks
Vendors
1 405 (44.07%) Microsoft
2 132 (14.36%) Citrix
3 62 (6.75%) Cisco
4 51 (5.55%) ServiceNow
5 49 (5.33%) Ivanti
6 39 (4.24%) HP
7 38 (4.13%) Apple
8 37 (4.03%) VMware
9 27 (2.94%) Remedy
10 25 (2.72%) iManage
10 25 (2.72%) NetApp
11 22 (2.39%) Google
12 18 (1.96%) Avaya
13 11 (1.20%) Altiris
13 11 (1.20%) Mitel
14 10 (1.09%) Dell
15 9 (0.98%) Sun
16 7 (0.76%) Hummingbird
17 6 (0.65%) Sage
17 6 (0.65%) Sophos