The median contractor rate for a Technical Support was £180 per day in advertised job vacancies in Wales during the 3 months to 29 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK > Wales
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 52 57 74
Rank change year-on-year +5 +17  
Contract jobs requiring a Technical Support 10 2 2
As % of all contract IT jobs advertised in Wales 1.62% 0.36% 0.23%
As % of the Job Titles category 1.68% 0.37% 0.24%
Number of daily rates quoted 10 2 0
Wales median daily rate £180 £425 -
Median daily rate % change year-on-year -57.64% -  
UK median daily rate £250 £230 £250
% change year-on-year +8.69% -8.00%  
Number of hourly rates quoted 0 0 2
Wales median hourly rate - - £8.50
UK median hourly rate £14.00 £17.89 £14.50
% change year-on-year -21.73% +23.36%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in Wales. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
Wales
Contract job vacancies with a job title containing a recognized job role 594 539 823
As % of all contract IT job vacancies advertised in Wales 96.27% 96.94% 96.48%
Number of daily rates quoted 1268 1205 1749
Wales median daily rate £363 £378 £361
Median daily rate % change year-on-year -3.97% +4.71%  
10th Percentile £175 £200 £200
90th Percentile £538 £550 £488
UK median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25%  
Number of hourly rates quoted 187 112 143
Wales median hourly rate £16.28 £13.00 £13.70
Median hourly rate % change year-on-year +25.23% -5.10%  
10th Percentile £10.50 £10.00 £8.50
90th Percentile £54.00 £44.03 £18.50
UK median hourly rate £18.00 £17.50 £16.50
% change year-on-year +2.85% +6.06%  

Technical Support
Job Vacancy Trend in Wales

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Technical Support in Wales

Technical Support
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in Wales.

Contractor daily rate trend for Technical Support in Wales

Technical Support
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in Wales.

Contractor hourly rate trend for Technical Support in Wales

Technical Support
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +3 10 £180 -57.64% 2
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 29 June 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region featuring Technical Support in the job title.

1 21 (100.00%) ITIL
2 20 (95.24%) Cisco
2 20 (95.24%) Microsoft
2 20 (95.24%) CCNA
2 20 (95.24%) Cisco Certification
3 18 (85.71%) HP
3 18 (85.71%) Tivoli
3 18 (85.71%) Tivoli Storage Manager
3 18 (85.71%) Firewall
3 18 (85.71%) HP Data Protector
4 16 (76.19%) Active Directory
5 14 (66.67%) VMware
5 14 (66.67%) Internet
6 12 (57.14%) Windows
6 12 (57.14%) Windows Server
7 10 (47.62%) ITIL Foundation Certificate
7 10 (47.62%) Microsoft Certification
8 8 (38.10%) SLA
8 8 (38.10%) Citrix
9 6 (28.57%) MS Exchange
9 6 (28.57%) Windows Server 2008
10 4 (19.05%) AIX
10 4 (19.05%) Linux
10 4 (19.05%) VMware Infrastructure
10 4 (19.05%) Analytical Skills
10 4 (19.05%) Incident Management
11 2 (9.52%) Windows 7
12 1 (4.76%) ITIL V3
12 1 (4.76%) Performance Analysis
12 1 (4.76%) JCAPS

Technical Support Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (28.57%) MS Exchange
2 1 (4.76%) BizTalk Server
2 1 (4.76%) JCAPS
2 1 (4.76%) WebSphere
Communications & Networking
1 18 (85.71%) Firewall
2 14 (66.67%) Internet
Database & Business Intelligence
1 1 (4.76%) SQL Server
1 1 (4.76%) SQL Server Integration Services
Libraries, Frameworks & Software Standards
1 1 (4.76%) IBM Integration Bus
1 1 (4.76%) XML
1 1 (4.76%) XSLT
Miscellaneous
1 4 (19.05%) Analytical Skills
Operating Systems
1 12 (57.14%) Windows
1 12 (57.14%) Windows Server
2 6 (28.57%) Windows Server 2008
3 4 (19.05%) AIX
3 4 (19.05%) Linux
4 2 (9.52%) Windows 7
Processes & Methodologies
1 21 (100.00%) ITIL
2 4 (19.05%) Incident Management
3 1 (4.76%) Business Analysis
3 1 (4.76%) ITIL V3
3 1 (4.76%) ITSM
3 1 (4.76%) Performance Analysis
3 1 (4.76%) PRINCE2
3 1 (4.76%) Project Management
3 1 (4.76%) Release Management
3 1 (4.76%) Service Delivery
3 1 (4.76%) Service Management
Qualifications
1 20 (95.24%) CCNA
1 20 (95.24%) Cisco Certification
2 10 (47.62%) ITIL Foundation Certificate
2 10 (47.62%) Microsoft Certification
3 1 (4.76%) Degree
3 1 (4.76%) ISEB
3 1 (4.76%) Security Cleared
Quality Assurance & Compliance
1 8 (38.10%) SLA
2 1 (4.76%) HL7
System Software
1 16 (76.19%) Active Directory
2 4 (19.05%) VMware Infrastructure
Systems Management
1 18 (85.71%) HP Data Protector
1 18 (85.71%) Tivoli
1 18 (85.71%) Tivoli Storage Manager
Vendors
1 20 (95.24%) Cisco
1 20 (95.24%) Microsoft
2 18 (85.71%) HP
3 14 (66.67%) VMware
4 8 (38.10%) Citrix
5 1 (4.76%) Fiorano
5 1 (4.76%) IBM
5 1 (4.76%) InterSystems