Period
to 21 May 2018

The median contractor rate for a Technical Support was £135 per day in advertised job vacancies in Wales during the 6 months to 21 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK > Wales
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 102 81 96
Rank change year-on-year -21 +15 +6
Contract jobs requiring a Technical Support 4 17 3
As % of all contract IT jobs advertised in Wales 0.27% 1.27% 0.25%
As % of the Job Titles category 0.28% 1.32% 0.25%
Number of daily rates quoted 1 16 2
Wales median daily rate £135 £176 £425
Median daily rate % change year-on-year -23.40% -58.53% +88.89%
10th Percentile £128 £150 £405
90th Percentile £143 £189 £445
UK median daily rate £230 £228 £250
% change year-on-year +1.10% -9.00% -13.04%
Number of hourly rates quoted 2 0 0
Wales median hourly rate £13.75 - -
UK median hourly rate £18.31 £13.50 £15.50
% change year-on-year +35.65% -12.90% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Wales
Contract vacancies in Wales with a recognized job title 1,414 1,286 1,187
% of contract IT jobs with a recognized job title 95.09% 96.33% 97.14%
Number of daily rates quoted 987 906 798
Wales median daily rate £400 £400 £350
Median daily rate % change year-on-year - +14.29% -1.69%
10th Percentile £242 £186 £205
90th Percentile £550 £538 £475
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 81 101 78
Wales median hourly rate £13.00 £20.00 £16.50
Median hourly rate % change year-on-year -35.00% +21.21% +22.22%
10th Percentile £10.16 £10.75 £10.36
90th Percentile £48.75 £77.50 £47.95
UK median hourly rate £18.00 £18.70 £20.00
% change year-on-year -3.74% -6.50% +14.29%

Technical Support
Job Vacancy Trend in Wales

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Technical Support in Wales

Technical Support
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in Wales.

Contractor daily rate trend for Technical Support in Wales

Technical Support
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in Wales.

Contractor hourly rate trend for Technical Support in Wales

Technical Support
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the Wales region over the 6 months to 21 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -26 4 £135 -21.74%
Technical Support
UK

Technical Support Skill Set
Top 20 Co-occurring IT Skills in Wales

For the 6 months to 21 May 2018, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Wales region featuring Technical Support in the job title.

1 4 (100.00%) Windows
2 3 (75.00%) Windows 7
2 3 (75.00%) Windows 10
3 2 (50.00%) Microsoft Office
3 2 (50.00%) Driving Licence
3 2 (50.00%) SC Cleared
3 2 (50.00%) Security Cleared
3 2 (50.00%) Microsoft
4 1 (25.00%) Active Directory
4 1 (25.00%) Windows Server 2003
4 1 (25.00%) Biometrics
4 1 (25.00%) Symantec
4 1 (25.00%) LAN
4 1 (25.00%) WAN
4 1 (25.00%) Cisco
4 1 (25.00%) Windows Server 2008
4 1 (25.00%) Asset Management
4 1 (25.00%) Windows Server
4 1 (25.00%) Samsung
4 1 (25.00%) Active Listening

Technical Support Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (50.00%) Microsoft Office
Communications & Networking
1 1 (25.00%) LAN
1 1 (25.00%) WAN
Miscellaneous
1 2 (50.00%) Driving Licence
Operating Systems
1 4 (100.00%) Windows
2 3 (75.00%) Windows 10
2 3 (75.00%) Windows 7
3 1 (25.00%) Windows Server
3 1 (25.00%) Windows Server 2003
3 1 (25.00%) Windows Server 2008
Processes & Methodologies
1 1 (25.00%) Active Listening
1 1 (25.00%) Asset Management
1 1 (25.00%) Biometrics
Qualifications
1 2 (50.00%) SC Cleared
1 2 (50.00%) Security Cleared
System Software
1 1 (25.00%) Active Directory
Vendors
1 2 (50.00%) Microsoft
2 1 (25.00%) Cisco
2 1 (25.00%) Samsung
2 1 (25.00%) Symantec