Period
to 17 January 2018

The median contractor rate for a Technical Support was £225 per day in advertised job vacancies during the 6 months to 17 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 631 642 581
Rank change year-on-year +11 -61 -162
Contract jobs requiring a Technical Support 266 223 297
As % of all contract IT jobs advertised in the UK 0.27% 0.23% 0.28%
As % of the Job Titles category 0.28% 0.24% 0.29%
Number of daily rates quoted 157 127 144
UK median daily rate £225 £265 £290
Median daily rate % change year-on-year -15.09% -8.62% +0.87%
10th Percentile £125 £128 £150
90th Percentile £475 £456 £468
UK excluding London median daily rate £225 £300 £300
% change year-on-year -25.00% - +9.09%
Number of hourly rates quoted 32 24 36
UK median hourly rate £15.25 £15.24 £15.75
Median hourly rate % change year-on-year +0.07% -3.24% +8.62%
10th Percentile £11.01 £11.50 £10.00
90th Percentile £28.47 £31.20 £29.25
UK excluding London median hourly rate £14.20 £14.60 £15.75
% change year-on-year -2.74% -7.30% +8.62%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,102 92,258 100,985
% of contract IT jobs with a recognized job title 94.81% 94.78% 94.95%
Number of daily rates quoted 63,208 60,233 64,366
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £254 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,777 3,239 3,822
UK median hourly rate £18.50 £18.00 £18.51
Median hourly rate % change year-on-year +2.78% -2.76% +12.18%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.25 £47.14
UK excluding London median hourly rate £17.50 £17.50 £18.00
% change year-on-year - -2.78% +9.09%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support.

Contractor daily rate trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support over the 6 months to 17 January 2018.

Contractor daily rate histogram for Technical Support in the UK

Technical Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support.

Contractor hourly rate trend for Technical Support in the UK

Technical Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Technical Support over the 6 months to 17 January 2018.

Contractor hourly rate histogram for Technical Support in the UK

Technical Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 249 £240 -10.28% 241
UK excluding London +27 144 £225 -25.00% 204
London +19 114 £265 +6.00% 48
South East -7 48 £225 -7.69% 62
North of England +40 34 £175 -51.72% 39
South West +16 19 £213 -33.59% 25
North West +9 17 £175 -66.51% 19
Midlands 0 17 £325 +103.13% 42
East of England -18 17 £225 -10.00% 25
North East +59 10 £215 -34.85% 3
West Midlands -1 10 £325 +150.48% 25
Yorkshire +13 7 - - 17
East Midlands -1 7 £350 +6.06% 17
Wales +1 6 - - 4
Scotland -20 3 £318 +3.25% 7

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2018, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 145 (54.51%) Windows
2 97 (36.47%) Microsoft
3 89 (33.46%) Active Directory
4 63 (23.68%) Windows Server
5 59 (22.18%) Finance
5 59 (22.18%) ITIL
6 57 (21.43%) Windows 7
7 47 (17.67%) Office 365
8 46 (17.29%) Linux
9 45 (16.92%) VMware
10 43 (16.17%) Windows 10
11 41 (15.41%) Microsoft Office
11 41 (15.41%) Windows Server 2008
12 40 (15.04%) Banking
13 35 (13.16%) Windows Server 2012
14 33 (12.41%) SQL
14 33 (12.41%) MS Exchange
14 33 (12.41%) Citrix
15 31 (11.65%) Change Management
16 30 (11.28%) Cisco
16 30 (11.28%) Security Cleared
16 30 (11.28%) Analytical Skills
17 28 (10.53%) VMware Infrastructure
17 28 (10.53%) SCCM
18 26 (9.77%) SLA
18 26 (9.77%) DNS
19 25 (9.40%) DHCP
19 25 (9.40%) LAN
20 24 (9.02%) Java
20 24 (9.02%) Unix

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (12.41%) MS Exchange
2 18 (6.77%) SharePoint
3 14 (5.26%) Skype for Business
4 11 (4.14%) IIS
5 8 (3.01%) JBoss
5 8 (3.01%) WebSphere
6 6 (2.26%) Tomcat
7 5 (1.88%) WildFly
8 4 (1.50%) Apache
8 4 (1.50%) Exchange Server 2010
9 3 (1.13%) Exchange Server 2007
9 3 (1.13%) MQSeries
10 2 (0.75%) Blackberry Enterprise Server
10 2 (0.75%) CMS
10 2 (0.75%) IBM Notes
10 2 (0.75%) Oracle Workflow
10 2 (0.75%) Sitecore CMS
11 1 (0.38%) Drupal
11 1 (0.38%) Moodle
11 1 (0.38%) nginx
Applications
1 41 (15.41%) Microsoft Office
2 7 (2.63%) Microsoft Excel
3 6 (2.26%) Microsoft PowerPoint
4 2 (0.75%) Acrobat
4 2 (0.75%) AutoCAD
4 2 (0.75%) Microsoft Project
5 1 (0.38%) Adobe Creative Suite
5 1 (0.38%) MS Visio
5 1 (0.38%) Spreadsheet
Business Applications
1 3 (1.13%) ION MarketView
2 2 (0.75%) Oracle EBS
2 2 (0.75%) Oracle EBS R12
2 2 (0.75%) Oracle Internet Expenses
2 2 (0.75%) RMDS
2 2 (0.75%) Workday HCM
3 1 (0.38%) Dynamics CRM
3 1 (0.38%) Oracle Applications
3 1 (0.38%) Oracle Assets
3 1 (0.38%) Oracle Cash Management
3 1 (0.38%) Oracle Financials
3 1 (0.38%) Oracle iProcurement
3 1 (0.38%) Oracle Payables
3 1 (0.38%) Oracle Procure-to-Pay
3 1 (0.38%) Oracle Receivables
Cloud Services
1 47 (17.67%) Office 365
2 24 (9.02%) Microsoft Azure
3 12 (4.51%) Azure Active Directory
4 7 (2.63%) Google Cloud Platform
5 6 (2.26%) Mimecast
6 5 (1.88%) Amazon AWS
7 3 (1.13%) Google App Engine
8 2 (0.75%) Cloud Computing
8 2 (0.75%) Google Analytics
8 2 (0.75%) OneDrive
9 1 (0.38%) Adobe Creative Cloud
9 1 (0.38%) G Suite
Communications & Networking
1 26 (9.77%) DNS
2 25 (9.40%) DHCP
2 25 (9.40%) LAN
3 24 (9.02%) WAN
4 19 (7.14%) Firewall
5 15 (5.64%) SAN
6 14 (5.26%) TCP/IP
7 11 (4.14%) Internet
8 9 (3.38%) Skype
8 9 (3.38%) Wireless
9 8 (3.01%) VLAN
9 8 (3.01%) VPN
10 7 (2.63%) VoIP
10 7 (2.63%) Wi-Fi
11 6 (2.26%) Remote Desktop
12 5 (1.88%) LDAP
12 5 (1.88%) SSH
13 4 (1.50%) Broadband
13 4 (1.50%) HTTP
13 4 (1.50%) IPv4
Database & Business Intelligence
1 20 (7.52%) SQL Server
2 9 (3.38%) Blockchain
3 6 (2.26%) Relational Database
4 4 (1.50%) MySQL
5 3 (1.13%) MS Access
6 2 (0.75%) Big Data
6 2 (0.75%) Data Warehouse
6 2 (0.75%) Ingres
6 2 (0.75%) MariaDB
6 2 (0.75%) Oracle BI Publisher
6 2 (0.75%) QlikView
6 2 (0.75%) RDBMS
7 1 (0.38%) Azure SQL Database
7 1 (0.38%) BusinessObjects
7 1 (0.38%) IBM InfoSphere
7 1 (0.38%) Oracle BI EE
7 1 (0.38%) Oracle Database
7 1 (0.38%) Oracle Discoverer
7 1 (0.38%) Power BI
7 1 (0.38%) SQL Server Integration Services
Development Applications
1 3 (1.13%) Oracle APEX
2 2 (0.75%) JIRA
3 1 (0.38%) Git (software)
3 1 (0.38%) JDeveloper
3 1 (0.38%) Jenkins
3 1 (0.38%) Oracle Forms
General
1 59 (22.18%) Finance
2 40 (15.04%) Banking
3 12 (4.51%) Telecoms
4 8 (3.01%) Retail
5 6 (2.26%) Investment Banking
6 5 (1.88%) Spanish Language
7 4 (1.50%) Marketing
8 3 (1.13%) Italian Language
8 3 (1.13%) Manufacturing
8 3 (1.13%) Publishing
8 3 (1.13%) Russian Language
9 2 (0.75%) Advertising
9 2 (0.75%) Automotive
9 2 (0.75%) Billing
9 2 (0.75%) French Language
9 2 (0.75%) Legal
9 2 (0.75%) Military
10 1 (0.38%) General Ledger
10 1 (0.38%) Hindi Language
10 1 (0.38%) International Banking
Libraries, Frameworks & Software Standards
1 22 (8.27%) Web Services
2 19 (7.14%) HTML
3 17 (6.39%) Middleware
4 12 (4.51%) JSON
4 12 (4.51%) XML
5 9 (3.38%) RESTful
6 7 (2.63%) CSS
7 5 (1.88%) .NET
8 4 (1.50%) HTML5
9 3 (1.13%) Django
9 3 (1.13%) HTML5 Canvas
9 3 (1.13%) Node.js
9 3 (1.13%) Regular Expression
9 3 (1.13%) REST
9 3 (1.13%) WebGL
9 3 (1.13%) WebSphere MQ
10 2 (0.75%) Ajax
10 2 (0.75%) IBM Integration Bus
10 2 (0.75%) POJO
10 2 (0.75%) SOAP
Miscellaneous
1 30 (11.28%) Analytical Skills
2 11 (4.14%) Video Conferencing
3 10 (3.76%) Data Centre
3 10 (3.76%) Management Information System
4 9 (3.38%) Blackberry
4 9 (3.38%) CMDB
5 7 (2.63%) Client/Server
5 7 (2.63%) Driving Licence
6 6 (2.26%) Mobile App
7 5 (1.88%) Computer Science
7 5 (1.88%) Fat Client
7 5 (1.88%) Thin Client
8 4 (1.50%) EPoS
8 4 (1.50%) iPhone
9 3 (1.13%) Animation
9 3 (1.13%) Clustering
9 3 (1.13%) Fixed Income
9 3 (1.13%) PKI
10 2 (0.75%) CESG
10 2 (0.75%) Replication
Operating Systems
1 145 (54.51%) Windows
2 63 (23.68%) Windows Server
3 57 (21.43%) Windows 7
4 46 (17.29%) Linux
5 43 (16.17%) Windows 10
6 41 (15.41%) Windows Server 2008
7 35 (13.16%) Windows Server 2012
8 24 (9.02%) Unix
9 15 (5.64%) Windows Server 2003
10 14 (5.26%) Windows 8
10 14 (5.26%) Windows XP
11 8 (3.01%) Android
12 7 (2.63%) Red Hat Enterprise Linux
13 6 (2.26%) Apple iOS
14 5 (1.88%) Solaris
14 5 (1.88%) SUSE
15 4 (1.50%) Mac OS
16 3 (1.13%) Windows 2000 Server
16 3 (1.13%) Windows Vista
17 2 (0.75%) Windows Mobile
Processes & Methodologies
1 59 (22.18%) ITIL
2 31 (11.65%) Change Management
3 21 (7.89%) Service Management
4 20 (7.52%) Service Delivery
5 15 (5.64%) Incident Management
6 13 (4.89%) Network Management
7 12 (4.51%) Continuous Improvement
8 11 (4.14%) Disaster Recovery
8 11 (4.14%) ITSM
8 11 (4.14%) Problem Management
9 10 (3.76%) High Availability
9 10 (3.76%) Project Management
10 9 (3.38%) Identity Access Management
10 9 (3.38%) ITIL V3
10 9 (3.38%) Migration
11 8 (3.01%) Break/Fix
11 8 (3.01%) Data Protection
11 8 (3.01%) Task Automation
12 7 (2.63%) Root Cause Analysis
13 6 (2.26%) Web Development
Programming Languages
1 33 (12.41%) SQL
2 24 (9.02%) Java
3 23 (8.65%) Python
4 17 (6.39%) JavaScript
5 16 (6.02%) PowerShell
6 12 (4.51%) Bash Shell
7 9 (3.38%) Perl
8 8 (3.01%) C++
8 8 (3.01%) PHP
9 6 (2.26%) C#
10 5 (1.88%) C
10 5 (1.88%) Shell Script
11 3 (1.13%) VBScript
12 2 (0.75%) Korn
12 2 (0.75%) PL/SQL
12 2 (0.75%) R
12 2 (0.75%) Ruby
13 1 (0.38%) Objective-C
13 1 (0.38%) T-SQL
Qualifications
1 30 (11.28%) Security Cleared
2 22 (8.27%) SC Cleared
3 19 (7.14%) Microsoft Certification
4 16 (6.02%) Degree
5 12 (4.51%) ITIL Certification
6 9 (3.38%) DBS Check
7 7 (2.63%) Cisco Certification
7 7 (2.63%) DV Cleared
7 7 (2.63%) MCSE
8 6 (2.26%) MCP
8 6 (2.26%) MCSA
9 5 (1.88%) CCNA
10 3 (1.13%) Computer Science Degree
11 2 (0.75%) CCNP
11 2 (0.75%) HNC
11 2 (0.75%) MCDST
11 2 (0.75%) MCITP
11 2 (0.75%) PMP
12 1 (0.38%) CCDP
12 1 (0.38%) CCENT
Quality Assurance & Compliance
1 26 (9.77%) SLA
2 7 (2.63%) MiFID
3 5 (1.88%) QA
4 3 (1.13%) Data Quality
4 3 (1.13%) Dodd-Frank
4 3 (1.13%) EMIR
4 3 (1.13%) PMO
5 2 (0.75%) GDPR
5 2 (0.75%) Government Security Classifications
5 2 (0.75%) HMG Security Policy Framework
6 1 (0.38%) ISO 9001
6 1 (0.38%) SEPA
System Software
1 89 (33.46%) Active Directory
2 28 (10.53%) VMware Infrastructure
3 11 (4.14%) VMware ESXi
4 9 (3.38%) Hyper-V
5 8 (3.01%) vSphere
6 4 (1.50%) Virtual Machines
6 4 (1.50%) XenServer
7 3 (1.13%) XenApp
8 2 (0.75%) Citrix Presentation Server
8 2 (0.75%) ISA Server
8 2 (0.75%) ProxySG
8 2 (0.75%) Sendmail
8 2 (0.75%) VMware Workstation
8 2 (0.75%) XenDesktop
9 1 (0.38%) KVM
9 1 (0.38%) Microsoft Virtual Server
9 1 (0.38%) RACF
9 1 (0.38%) Terminal Services
9 1 (0.38%) Virtual Servers
9 1 (0.38%) VMware Server
Systems Management
1 28 (10.53%) SCCM
2 12 (4.51%) WSUS
3 6 (2.26%) McAfee ePO
3 6 (2.26%) NetBackup
4 5 (1.88%) Forefront Identity Manager
4 5 (1.88%) Norton AntiVirus
5 4 (1.50%) Backup Exec
5 4 (1.50%) Microsoft Data Protection Manager
6 3 (1.13%) Symantec Endpoint Protection
7 2 (0.75%) AirWatch
7 2 (0.75%) SCOM
7 2 (0.75%) Thomson Reuters DACS
8 1 (0.38%) Cisco CUCM
8 1 (0.38%) Cisco Prime
8 1 (0.38%) FortiGate
8 1 (0.38%) Microsoft Intune
8 1 (0.38%) Netcool
8 1 (0.38%) OpenView Configuration Management
8 1 (0.38%) SCVMM
8 1 (0.38%) TrustSec
Vendors
1 97 (36.47%) Microsoft
2 45 (16.92%) VMware
3 33 (12.41%) Citrix
4 30 (11.28%) Cisco
5 19 (7.14%) McAfee
6 17 (6.39%) Apple
6 17 (6.39%) HP
7 13 (4.89%) Oracle
8 12 (4.51%) Google
9 10 (3.76%) Symantec
10 9 (3.38%) NetApp
11 8 (3.01%) Dell
12 7 (2.63%) IBM
12 7 (2.63%) Red Hat
13 6 (2.26%) MobileIron
13 6 (2.26%) ServiceNow
13 6 (2.26%) Veeam
14 5 (1.88%) IronPort
14 5 (1.88%) Lumension
14 5 (1.88%) Veritas