Period
to 19 October 2019

The median contractor rate for a Technical Support was £225 per day in advertised job vacancies during the 6 months to 19 October 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK
6 months to
19 Oct 2019
Same period 2018 Same period 2017
Rank 576 658 590
Rank change year-on-year +82 -68 +60
Contract jobs requiring a Technical Support 239 241 310
As % of all contract IT jobs advertised in the UK 0.28% 0.23% 0.31%
As % of the Job Titles category 0.30% 0.25% 0.33%
Number of daily rates quoted 121 106 165
UK median daily rate £225 £250 £265
Median daily rate % change year-on-year -10.00% -5.66% -7.83%
10th Percentile £124 £123 £127
90th Percentile £425 £392 £438
UK excluding London median daily rate £190 £198 £275
% change year-on-year -3.80% -28.18% -8.33%
Number of hourly rates quoted 32 49 53
UK median hourly rate £18.25 £18.00 £14.20
Median hourly rate % change year-on-year +1.39% +26.76% -18.86%
10th Percentile £12.76 £12.55 £10.78
90th Percentile £33.53 £26.35 £26.00
UK excluding London median hourly rate £15.76 £17.50 £14.20
% change year-on-year -9.94% +23.24% -17.68%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 79,494 97,682 94,395
% of contract IT jobs with a recognized job title 94.13% 94.75% 94.94%
Number of daily rates quoted 52,182 64,200 61,990
UK median daily rate £463 £450 £440
Median daily rate % change year-on-year +2.78% +2.27% +3.53%
10th Percentile £263 £268 £263
90th Percentile £644 £638 £625
UK excluding London median daily rate £425 £415 £400
% change year-on-year +2.41% +3.75% +2.56%
Number of hourly rates quoted 2,837 3,134 2,810
UK median hourly rate £20.00 £18.00 £18.70
Median hourly rate % change year-on-year +11.11% -3.74% +3.89%
10th Percentile £11.17 £11.00 £10.75
90th Percentile £52.50 £48.75 £48.75
UK excluding London median hourly rate £18.50 £17.50 £18.00
% change year-on-year +5.71% -2.78% +2.86%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support.

Contractor daily rate trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support over the 6 months to 19 October 2019.

Contractor daily rate histogram for Technical Support in the UK

Technical Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support.

Contractor hourly rate trend for Technical Support in the UK

Technical Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Technical Support over the 6 months to 19 October 2019.

Contractor hourly rate histogram for Technical Support in the UK

Technical Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 6 months to 19 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +97 217 £225 -15.09% 316
UK excluding London +50 141 £190 -3.80% 268
London +85 94 £240 -21.12% 66
South East +25 43 £200 -11.11% 76
North of England +45 34 £185 +19.35% 51
East of England +29 18 £275 +58.27% 40
Scotland +32 16 £230 +63.41% 10
Midlands +36 15 £198 -43.57% 48
North West +13 14 £140 -46.92% 28
Yorkshire +29 13 £270 +74.19% 14
South West -4 13 £158 -20.45% 35
West Midlands +24 9 £245 -30.00% 29
North East +15 7 £188 - 9
East Midlands +28 6 £145 - 19
Northern Ireland +6 2 £238 -38.71% 1

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 October 2019, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Technical Support in the job title.

1 126 (52.72%) Windows
2 82 (34.31%) Office 365
3 74 (30.96%) Active Directory
4 73 (30.54%) Microsoft
5 70 (29.29%) Windows 10
6 61 (25.52%) ITIL
7 35 (14.64%) Security Cleared
8 34 (14.23%) Windows Server
8 34 (14.23%) Microsoft Office
9 33 (13.81%) Windows 7
10 28 (11.72%) Analytical Skills
11 26 (10.88%) Problem-Solving
11 26 (10.88%) SharePoint
11 26 (10.88%) VMware
12 25 (10.46%) Finance
12 25 (10.46%) SQL
12 25 (10.46%) Skype
13 24 (10.04%) SCCM
14 22 (9.21%) VMware Infrastructure
15 20 (8.37%) SC Cleared
15 20 (8.37%) DNS
16 19 (7.95%) ITIL Certification
16 19 (7.95%) Migration
17 18 (7.53%) SLA
17 18 (7.53%) DHCP
17 18 (7.53%) Linux
17 18 (7.53%) Azure
17 18 (7.53%) OneDrive
18 17 (7.11%) Incident Management
19 16 (6.69%) Public Sector

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (10.88%) SharePoint
2 11 (4.60%) Skype for Business
3 10 (4.18%) MS Exchange
4 6 (2.51%) Exchange Server 2013
5 4 (1.67%) Confluence
5 4 (1.67%) Exchange Server 2010
6 3 (1.26%) IIS
7 2 (0.84%) Apache
7 2 (0.84%) IBM Domino
8 1 (0.42%) Documentum
8 1 (0.42%) Exchange Server 2007
8 1 (0.42%) Mailman
8 1 (0.42%) NetWeaver
8 1 (0.42%) SAP EP
Applications
1 34 (14.23%) Microsoft Office
2 8 (3.35%) Microsoft Excel
3 5 (2.09%) Microsoft PowerPoint
4 2 (0.84%) Photoshop
Business Applications
1 3 (1.26%) assyst
2 2 (0.84%) Dynamics CRM
2 2 (0.84%) Northgate Housing
3 1 (0.42%) Dynamics AX
3 1 (0.42%) NetSuite
Cloud Services
1 82 (34.31%) Office 365
2 18 (7.53%) Azure
2 18 (7.53%) OneDrive
3 8 (3.35%) Power Platform
4 7 (2.93%) PowerApps
5 6 (2.51%) SaaS
6 4 (1.67%) Microsoft Flow
7 3 (1.26%) Dynamics 365
8 2 (0.84%) AWS
9 1 (0.42%) Azure Active Directory
9 1 (0.42%) Cloud Computing
9 1 (0.42%) G Suite
9 1 (0.42%) GCP
9 1 (0.42%) IaaS
9 1 (0.42%) iTunes
9 1 (0.42%) PaaS
9 1 (0.42%) Smartsheet
Communications & Networking
1 25 (10.46%) Skype
2 20 (8.37%) DNS
3 18 (7.53%) DHCP
4 13 (5.44%) WAN
5 12 (5.02%) LAN
6 10 (4.18%) TCP/IP
6 10 (4.18%) VPN
7 9 (3.77%) Internet
7 9 (3.77%) VoIP
8 8 (3.35%) Remote Desktop
9 7 (2.93%) Firewall
10 6 (2.51%) Wireless
11 5 (2.09%) Wi-Fi
12 4 (1.67%) 3G
12 4 (1.67%) 4G
12 4 (1.67%) Ethernet
12 4 (1.67%) GSM
12 4 (1.67%) Intranet
12 4 (1.67%) Intrusion Detection
12 4 (1.67%) SAN
Database & Business Intelligence
1 6 (2.51%) SQL Server
2 4 (1.67%) Power BI
3 3 (1.26%) SQL Server Reporting Services
4 2 (0.84%) Oracle Database
4 2 (0.84%) Relational Database
5 1 (0.42%) BusinessObjects
5 1 (0.42%) BusinessObjects Business Intelligence
5 1 (0.42%) Cosmos DB
5 1 (0.42%) Data Warehouse
5 1 (0.42%) MaxDB
5 1 (0.42%) MS Access
5 1 (0.42%) PostgreSQL
5 1 (0.42%) RDBMS
5 1 (0.42%) SAP BW
5 1 (0.42%) SAP HANA
5 1 (0.42%) Sybase ASE
Development Applications
1 11 (4.60%) JIRA
2 4 (1.67%) Oracle Forms
3 1 (0.42%) Eclipse
3 1 (0.42%) Git (software)
3 1 (0.42%) Octopus Deploy
3 1 (0.42%) SQL Server Management Studio (SSMS)
3 1 (0.42%) Visual Studio
3 1 (0.42%) Visual Studio Team System
General
1 25 (10.46%) Finance
2 16 (6.69%) Public Sector
3 10 (4.18%) Telecoms
4 4 (1.67%) Financial Institution
4 4 (1.67%) Manufacturing
5 3 (1.26%) Back Office
5 3 (1.26%) Front Office
5 3 (1.26%) Marketing
5 3 (1.26%) Pharmaceutical
6 2 (0.84%) Advertising
6 2 (0.84%) Banking
6 2 (0.84%) Electronics
6 2 (0.84%) French Language
6 2 (0.84%) German Language
6 2 (0.84%) Investment Banking
6 2 (0.84%) Italian Language
6 2 (0.84%) Retail
7 1 (0.42%) Games
7 1 (0.42%) Legal
7 1 (0.42%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.26%) LDAP
1 3 (1.26%) SAML
1 3 (1.26%) Software Packaging
2 2 (0.84%) HTML
2 2 (0.84%) XML
3 1 (0.42%) COM
3 1 (0.42%) CSS
3 1 (0.42%) LAPP Stack
3 1 (0.42%) SAP PI
3 1 (0.42%) Web Services
Miscellaneous
1 28 (11.72%) Analytical Skills
2 15 (6.28%) Self-Motivation
3 10 (4.18%) Driving Licence
4 6 (2.51%) Management Information System
5 5 (2.09%) Data Centre
5 5 (2.09%) Wiki
6 4 (1.67%) iPhone
6 4 (1.67%) NHS
6 4 (1.67%) User Experience
7 3 (1.26%) Blackberry
7 3 (1.26%) iPad
7 3 (1.26%) iSeries
7 3 (1.26%) Video Conferencing
8 2 (0.84%) AS400
8 2 (0.84%) CMDB
8 2 (0.84%) Fixed Income
8 2 (0.84%) Foreign Exchange (FX)
8 2 (0.84%) HP StoreVirtual
8 2 (0.84%) Smartphone
9 1 (0.42%) Handset
Operating Systems
1 126 (52.72%) Windows
2 70 (29.29%) Windows 10
3 34 (14.23%) Windows Server
4 33 (13.81%) Windows 7
5 18 (7.53%) Linux
6 12 (5.02%) Apple iOS
6 12 (5.02%) Windows Server 2008
7 11 (4.60%) Android
7 11 (4.60%) Windows Server 2012
8 8 (3.35%) Mac OS
9 7 (2.93%) SUSE
10 6 (2.51%) Unix
11 4 (1.67%) Mac OS X
11 4 (1.67%) Windows 8
12 3 (1.26%) Red Hat Enterprise Linux
13 2 (0.84%) Windows Vista
14 1 (0.42%) VME
Processes & Methodologies
1 61 (25.52%) ITIL
2 26 (10.88%) Problem-Solving
3 19 (7.95%) Migration
4 17 (7.11%) Incident Management
5 12 (5.02%) ITIL V3
6 11 (4.60%) Service Management
7 9 (3.77%) Change Management
7 9 (3.77%) Patch Management
8 8 (3.35%) Agile Software Development
8 8 (3.35%) Computer Science
8 8 (3.35%) Data Management
8 8 (3.35%) ITSM
9 7 (2.93%) Problem Management
9 7 (2.93%) Project Management
9 7 (2.93%) Root Cause Analysis
10 6 (2.51%) Mentoring
10 6 (2.51%) Stakeholder Management
11 5 (2.09%) Asset Management
11 5 (2.09%) CRM
12 4 (1.67%) Business Intelligence
Programming Languages
1 25 (10.46%) SQL
2 14 (5.86%) Python
3 9 (3.77%) PowerShell
4 8 (3.35%) Perl
5 4 (1.67%) Java
6 3 (1.26%) PL/SQL
7 2 (0.84%) C++
7 2 (0.84%) VB
7 2 (0.84%) VBA
7 2 (0.84%) VBScript
8 1 (0.42%) ABAP
8 1 (0.42%) Bash Shell
8 1 (0.42%) C
8 1 (0.42%) COBOL
8 1 (0.42%) JavaScript
8 1 (0.42%) Shell Script
Qualifications
1 35 (14.64%) Security Cleared
2 20 (8.37%) SC Cleared
3 19 (7.95%) ITIL Certification
4 14 (5.86%) Microsoft Certification
5 10 (4.18%) MCSA
6 8 (3.35%) Cisco Certification
7 7 (2.93%) A+ Certification
7 7 (2.93%) CCNA
7 7 (2.93%) DBS Check
7 7 (2.93%) Degree
7 7 (2.93%) MCSE
8 4 (1.67%) DV Cleared
9 3 (1.26%) MCP
10 2 (0.84%) CCENT
10 2 (0.84%) RHCA
10 2 (0.84%) RHCE
10 2 (0.84%) RHCSA
10 2 (0.84%) VCP6
10 2 (0.84%) VMware Certified Professional (VCP)
11 1 (0.42%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (7.53%) SLA
2 5 (2.09%) QA
3 2 (0.84%) Government Security Classifications
3 2 (0.84%) HMG Security Policy Framework
3 2 (0.84%) ISO/IEC 27001
4 1 (0.42%) Cyber Essentials
4 1 (0.42%) Disclosure Scotland
4 1 (0.42%) GDPR
System Software
1 74 (30.96%) Active Directory
2 22 (9.21%) VMware Infrastructure
3 7 (2.93%) XenApp
4 4 (1.67%) XenDesktop
5 3 (1.26%) Hyper-V
5 3 (1.26%) Terminal Services
5 3 (1.26%) VMware Workstation
5 3 (1.26%) vSphere
6 2 (0.84%) BitLocker
6 2 (0.84%) Microsoft App-V
6 2 (0.84%) VMware ESXi
7 1 (0.42%) Docker
7 1 (0.42%) Sendmail
7 1 (0.42%) Veritas Cluster Server
7 1 (0.42%) Virtual Machines
7 1 (0.42%) Virtual Servers
7 1 (0.42%) VMware NSX
Systems Management
1 24 (10.04%) SCCM
2 3 (1.26%) AirWatch
2 3 (1.26%) Single Sign-On
3 2 (0.84%) Microsoft Intune
3 2 (0.84%) NetBackup
3 2 (0.84%) Puppet
3 2 (0.84%) Symantec Endpoint Protection
4 1 (0.42%) Ansible
4 1 (0.42%) Backup Exec
4 1 (0.42%) Jamf Pro
4 1 (0.42%) Norton AntiVirus
4 1 (0.42%) Opscode Chef
4 1 (0.42%) Pacemaker
4 1 (0.42%) vCenter Server
4 1 (0.42%) WSUS
Vendors
1 73 (30.54%) Microsoft
2 26 (10.88%) VMware
3 14 (5.86%) Apple
4 12 (5.02%) Citrix
5 11 (4.60%) Cisco
6 9 (3.77%) ServiceNow
7 8 (3.35%) HP
7 8 (3.35%) Symantec
8 7 (2.93%) Avaya
8 7 (2.93%) Dell
9 6 (2.51%) Oracle
9 6 (2.51%) Red Hat
10 5 (2.09%) Bloomberg
11 4 (1.67%) Reuters
12 3 (1.26%) Huawei
12 3 (1.26%) Ivanti
12 3 (1.26%) Okta
12 3 (1.26%) Salesforce.com
12 3 (1.26%) SAP
12 3 (1.26%) Veritas