Period
to 14 November 2018

The median contractor rate for a Technical Support was £245 per day in advertised job vacancies during the 6 months to 14 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 663 576 631
Rank change year-on-year -87 +55 -33
Contract jobs requiring a Technical Support 240 324 265
As % of all contract IT jobs advertised in the UK 0.23% 0.31% 0.25%
As % of the Job Titles category 0.24% 0.33% 0.26%
Number of daily rates quoted 103 180 138
UK median daily rate £245 £261 £300
Median daily rate % change year-on-year -6.22% -12.92% +3.90%
10th Percentile £121 £125 £128
90th Percentile £393 £439 £504
UK excluding London median daily rate £208 £250 £300
% change year-on-year -16.80% -16.67% +4.80%
Number of hourly rates quoted 52 53 32
UK median hourly rate £18.22 £14.20 £17.25
Median hourly rate % change year-on-year +28.31% -17.68% +1.47%
10th Percentile £12.50 £10.75 £11.50
90th Percentile £24.33 £27.00 £28.75
UK excluding London median hourly rate £17.50 £14.20 £15.50
% change year-on-year +23.24% -8.39% -8.82%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98,884 97,779 100,179
% of contract IT jobs with a recognized job title 94.76% 94.91% 94.84%
Number of daily rates quoted 65,251 64,406 65,253
UK median daily rate £450 £445 £425
Median daily rate % change year-on-year +1.12% +4.71% +6.25%
10th Percentile £269 £262 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £390
% change year-on-year +6.25% +2.56% +4.00%
Number of hourly rates quoted 3,108 2,926 3,323
UK median hourly rate £18.00 £18.70 £18.00
Median hourly rate % change year-on-year -3.74% +3.89% -
10th Percentile £11.00 £10.96 £10.50
90th Percentile £48.75 £47.92 £47.50
UK excluding London median hourly rate £17.50 £17.77 £17.50
% change year-on-year -1.52% +1.54% -

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support.

Contractor daily rate trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support over the 6 months to 14 November 2018.

Contractor daily rate histogram for Technical Support in the UK

Technical Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support.

Contractor hourly rate trend for Technical Support in the UK

Technical Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Technical Support over the 6 months to 14 November 2018.

Contractor hourly rate histogram for Technical Support in the UK

Technical Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 6 months to 14 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -70 206 £250 -9.09% 120
UK excluding London -61 158 £208 -16.80% 89
London -52 66 £284 +3.18% 36
South East -11 52 £225 -12.20% 22
North of England -31 30 £155 -46.09% 24
East of England +22 28 £238 -1.04% 12
Midlands -4 23 £338 -3.57% 19
West Midlands -17 20 £338 -3.57% 13
Scotland -5 16 £141 -53.08% 1
North West -22 14 £264 +50.71% 12
Yorkshire -23 9 £155 -50.40% 12
North East +1 7 - -
South West -52 6 £198 -42.61% 7
Northern Ireland +39 3 £388 -8.82%
East Midlands +7 3 - - 6

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 November 2018, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Technical Support in the job title.

1 91 (37.92%) Microsoft
2 85 (35.42%) Windows
3 60 (25.00%) Active Directory
4 49 (20.42%) ITIL
4 49 (20.42%) Office 365
5 45 (18.75%) Problem-Solving
6 35 (14.58%) SLA
7 33 (13.75%) Finance
8 32 (13.33%) Service Management
9 30 (12.50%) Windows 10
10 29 (12.08%) Degree
11 27 (11.25%) Analytical Skills
11 27 (11.25%) Microsoft Office
11 27 (11.25%) SQL
12 25 (10.42%) Linux
13 24 (10.00%) Microsoft Azure
14 22 (9.17%) SCCM
14 22 (9.17%) SQL Server
14 22 (9.17%) Citrix
15 21 (8.75%) Skype for Business
15 21 (8.75%) Windows Server
16 20 (8.33%) Security Cleared
16 20 (8.33%) Windows 7
16 20 (8.33%) VMware
16 20 (8.33%) Cisco
17 17 (7.08%) Windows Server 2008
18 16 (6.67%) Incident Management
18 16 (6.67%) Apple
19 15 (6.25%) Microsoft Certification
19 15 (6.25%) Unix

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.75%) Skype for Business
2 15 (6.25%) WebSphere
3 14 (5.83%) MS Exchange
4 13 (5.42%) SharePoint
5 8 (3.33%) IIS
6 7 (2.92%) WildFly
7 6 (2.50%) CMS
7 6 (2.50%) JBoss
8 5 (2.08%) Exchange Server 2013
9 4 (1.67%) Tomcat
10 3 (1.25%) Confluence
10 3 (1.25%) Drupal
10 3 (1.25%) Exchange Server 2007
10 3 (1.25%) Exchange Server 2010
10 3 (1.25%) IBM Notes
10 3 (1.25%) SharePoint 2013
10 3 (1.25%) WordPress
11 2 (0.83%) SharePoint 2010
12 1 (0.42%) Elasticsearch
12 1 (0.42%) TIBCO ActiveMatrix
Applications
1 27 (11.25%) Microsoft Office
2 9 (3.75%) Microsoft Excel
3 5 (2.08%) Microsoft PowerPoint
4 4 (1.67%) MS Visio
5 3 (1.25%) Microsoft Project
5 3 (1.25%) Photoshop
6 1 (0.42%) InfoPath
6 1 (0.42%) Spreadsheet
Business Applications
1 10 (4.17%) Dynamics CRM
2 7 (2.92%) Temenos T24
3 2 (0.83%) Sage 200
4 1 (0.42%) BusinessWorks
4 1 (0.42%) Dynamics NAV
4 1 (0.42%) Workday HCM
Cloud Services
1 49 (20.42%) Office 365
2 24 (10.00%) Microsoft Azure
3 10 (4.17%) Dynamics 365
4 9 (3.75%) IaaS
4 9 (3.75%) PaaS
5 8 (3.33%) OneDrive
5 8 (3.33%) SaaS
6 7 (2.92%) Azure Machine Learning
6 7 (2.92%) Data Lake Analytics
7 6 (2.50%) G Suite
8 4 (1.67%) Amazon AWS
8 4 (1.67%) Azure Data Factory
9 1 (0.42%) Amazon EC2
9 1 (0.42%) Cloud Computing
9 1 (0.42%) Mimecast
9 1 (0.42%) Salesforce Service Cloud
Communications & Networking
1 12 (5.00%) DHCP
1 12 (5.00%) DNS
1 12 (5.00%) LAN
1 12 (5.00%) WAN
2 9 (3.75%) TCP/IP
3 8 (3.33%) Firewall
4 7 (2.92%) IP Telephony
4 7 (2.92%) Skype
4 7 (2.92%) VPN
5 5 (2.08%) DMARC
5 5 (2.08%) Internet
5 5 (2.08%) Network Security
5 5 (2.08%) SAN
5 5 (2.08%) WebEx
5 5 (2.08%) Wireless
6 4 (1.67%) Cisco IPT
6 4 (1.67%) SMS
7 3 (1.25%) 4G
7 3 (1.25%) Intranet
7 3 (1.25%) VLAN
Database & Business Intelligence
1 22 (9.17%) SQL Server
2 9 (3.75%) Power BI
3 8 (3.33%) DB2
4 7 (2.92%) Data Lake
4 7 (2.92%) Microsoft Analysis Services
5 5 (2.08%) PostgreSQL
6 4 (1.67%) DataStage
6 4 (1.67%) Relational Database
6 4 (1.67%) SQL Server Integration Services
7 2 (0.83%) Oracle Reports
7 2 (0.83%) SQL Server 2014
8 1 (0.42%) Amazon RDS
8 1 (0.42%) Big Data
8 1 (0.42%) Hadoop
8 1 (0.42%) MS Access
8 1 (0.42%) MySQL
8 1 (0.42%) Oracle Database
8 1 (0.42%) Redis
8 1 (0.42%) SQL Server 2008
Development Applications
1 9 (3.75%) Visual Studio Team System
2 7 (2.92%) JIRA
3 6 (2.50%) Git (software)
4 4 (1.67%) Artifactory
5 3 (1.25%) Jenkins
6 2 (0.83%) Ant
6 2 (0.83%) Eclipse
6 2 (0.83%) JUnit
7 1 (0.42%) AdminStudio
7 1 (0.42%) Bitbucket
7 1 (0.42%) Team Foundation Server
7 1 (0.42%) Visual Studio
General
1 33 (13.75%) Finance
2 12 (5.00%) Telecoms
3 9 (3.75%) Banking
4 8 (3.33%) Pharmaceutical
5 6 (2.50%) Marketing
6 4 (1.67%) Legal
7 3 (1.25%) Retail
7 3 (1.25%) Russian Language
8 2 (0.83%) Automotive
8 2 (0.83%) Financial Institution
8 2 (0.83%) French Language
8 2 (0.83%) Front Office
8 2 (0.83%) Manufacturing
8 2 (0.83%) Military
9 1 (0.42%) Advertising
9 1 (0.42%) Electronics
9 1 (0.42%) Games
9 1 (0.42%) Investment Banking
9 1 (0.42%) Law
9 1 (0.42%) Retail Banking
Libraries, Frameworks & Software Standards
1 8 (3.33%) HTML
1 8 (3.33%) LDAP
2 7 (2.92%) .NET
3 4 (1.67%) .NET Framework
3 4 (1.67%) CSS
4 3 (1.25%) Web Services
5 2 (0.83%) COM
5 2 (0.83%) Middleware
5 2 (0.83%) Node.js
5 2 (0.83%) Regular Expression
5 2 (0.83%) REST
5 2 (0.83%) SailPoint
6 1 (0.42%) 802.1X
6 1 (0.42%) CSS3
6 1 (0.42%) FIX Protocol
6 1 (0.42%) HTML5
6 1 (0.42%) Java EE
6 1 (0.42%) JSON
6 1 (0.42%) TIBCO EMS
6 1 (0.42%) Windows SharePoint Services
Miscellaneous
1 27 (11.25%) Analytical Skills
2 13 (5.42%) Data Centre
2 13 (5.42%) Management Information System
2 13 (5.42%) PDA
3 6 (2.50%) User Experience
4 5 (2.08%) Driving Licence
4 5 (2.08%) Self-Motivation
5 4 (1.67%) Computer Science
5 4 (1.67%) Fat Client
5 4 (1.67%) Thin Client
5 4 (1.67%) Video Conferencing
6 3 (1.25%) Freedom of Information
7 2 (0.83%) Client/Server
7 2 (0.83%) Enterprise Software
7 2 (0.83%) Mobile App
8 1 (0.42%) Blackberry
8 1 (0.42%) CLARiiON
8 1 (0.42%) Foreign Exchange (FX)
8 1 (0.42%) Handset
8 1 (0.42%) Replication
Operating Systems
1 85 (35.42%) Windows
2 30 (12.50%) Windows 10
3 25 (10.42%) Linux
4 21 (8.75%) Windows Server
5 20 (8.33%) Windows 7
6 17 (7.08%) Windows Server 2008
7 15 (6.25%) Unix
8 13 (5.42%) Windows Server 2012
9 8 (3.33%) Apple iOS
10 7 (2.92%) Mac OS
11 5 (2.08%) Red Hat Enterprise Linux
11 5 (2.08%) Solaris
12 4 (1.67%) Windows Server 2003
13 2 (0.83%) Android
13 2 (0.83%) Windows XP
14 1 (0.42%) AIX
14 1 (0.42%) CentOS
14 1 (0.42%) Mac OS X
14 1 (0.42%) Windows 8
14 1 (0.42%) Windows Vista
Processes & Methodologies
1 49 (20.42%) ITIL
2 45 (18.75%) Problem-Solving
3 32 (13.33%) Service Management
4 16 (6.67%) Incident Management
5 15 (6.25%) Change Management
5 15 (6.25%) Continuous Improvement
5 15 (6.25%) Migration
5 15 (6.25%) Service Delivery
6 14 (5.83%) CRM
7 13 (5.42%) Business Intelligence
7 13 (5.42%) ITSM
8 11 (4.58%) Asset Management
9 10 (4.17%) ITIL V3
9 10 (4.17%) Project Management
10 9 (3.75%) Agile Software Development
11 8 (3.33%) Analytics
11 8 (3.33%) Machine Learning
11 8 (3.33%) Problem Management
11 8 (3.33%) Process Improvement
11 8 (3.33%) Root Cause Analysis
Programming Languages
1 27 (11.25%) SQL
2 14 (5.83%) PowerShell
3 11 (4.58%) Java
4 8 (3.33%) JavaScript
5 7 (2.92%) R
5 7 (2.92%) U-SQL
6 6 (2.50%) C++
7 5 (2.08%) C#
8 4 (1.67%) C
9 2 (0.83%) Bash Shell
9 2 (0.83%) PL/SQL
9 2 (0.83%) VBScript
10 1 (0.42%) Perl
10 1 (0.42%) PHP
10 1 (0.42%) Python
10 1 (0.42%) VB
Qualifications
1 29 (12.08%) Degree
2 20 (8.33%) Security Cleared
3 15 (6.25%) Microsoft Certification
3 15 (6.25%) SC Cleared
4 11 (4.58%) A+ Certification
5 10 (4.17%) ITIL Certification
5 10 (4.17%) MCSE
6 8 (3.33%) MCSA
7 5 (2.08%) HND
8 4 (1.67%) CCNA
8 4 (1.67%) Cisco Certification
8 4 (1.67%) DBS Check
8 4 (1.67%) DV Cleared
8 4 (1.67%) ITIL Foundation Certificate
9 3 (1.25%) Computer Science Degree
9 3 (1.25%) MCP
9 3 (1.25%) Network+ Certification
10 2 (0.83%) Sun Certification
11 1 (0.42%) MBA
11 1 (0.42%) Novell Certification
Quality Assurance & Compliance
1 35 (14.58%) SLA
2 1 (0.42%) Data Quality
2 1 (0.42%) Disclosure Scotland
2 1 (0.42%) ISO/IEC 20000
2 1 (0.42%) PMO
System Software
1 60 (25.00%) Active Directory
2 14 (5.83%) VMware Infrastructure
3 8 (3.33%) XenApp
3 8 (3.33%) XenDesktop
4 7 (2.92%) Hyper-V
5 5 (2.08%) VMware ESXi
6 2 (0.83%) Microsoft App-V
6 2 (0.83%) Virtual Machines
6 2 (0.83%) Virtual Servers
7 1 (0.42%) Docker
7 1 (0.42%) IAG
7 1 (0.42%) UAG
7 1 (0.42%) Virtual Desktop
7 1 (0.42%) VMware Workstation
7 1 (0.42%) vSphere
7 1 (0.42%) Xen
7 1 (0.42%) XenServer
Systems Management
1 22 (9.17%) SCCM
2 7 (2.92%) Systems Management Server (SMS)
3 6 (2.50%) Single Sign-On
4 5 (2.08%) Control-M
5 4 (1.67%) SCOM
5 4 (1.67%) WSUS
6 3 (1.25%) AirWatch
7 2 (0.83%) HP Data Protector
8 1 (0.42%) Ansible
8 1 (0.42%) Backup Exec
8 1 (0.42%) Graylog
8 1 (0.42%) ITRS Geneos
8 1 (0.42%) Microsoft Clustering
8 1 (0.42%) Microsoft Intune
8 1 (0.42%) NetBackup
8 1 (0.42%) OVSD
8 1 (0.42%) SCOrch
8 1 (0.42%) Tivoli
8 1 (0.42%) XenMobile
Vendors
1 91 (37.92%) Microsoft
2 22 (9.17%) Citrix
3 20 (8.33%) Cisco
3 20 (8.33%) VMware
4 16 (6.67%) Apple
5 13 (5.42%) ServiceNow
6 9 (3.75%) Dell
7 7 (2.92%) HP
7 7 (2.92%) Oracle
7 7 (2.92%) Red Hat
8 6 (2.50%) Sun
9 5 (2.08%) BMC
10 4 (1.67%) Compaq
10 4 (1.67%) Google
10 4 (1.67%) Informatica
11 3 (1.25%) Adobe
11 3 (1.25%) Aruba
11 3 (1.25%) Lotus
12 2 (0.83%) McAfee
12 2 (0.83%) Sage