The median contractor rate for a Technical Support was £220 per day in advertised job vacancies during the 3 months to 25 April 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK
3 months to
25 Apr 2017
Same period 2016 Same period 2015
Rank 481 461 497
Rank change year-on-year -20 +36  
Contract jobs requiring a Technical Support 123 194 151
As % of all contract IT jobs advertised in the UK 0.27% 0.35% 0.27%
As % of the Job Titles category 0.28% 0.37% 0.28%
Number of daily rates quoted 66 117 70
Median daily rate £220 £250 £250
Median daily rate % change year-on-year -12.00% -  
90% offered a daily rate of more than £133 £130 £165
10% offered a daily rate of more than £416 £435 £501
UK excluding London median daily rate £174 £250 £245
% change year-on-year -30.50% +2.04%  
Number of hourly rates quoted 16 28 19
Median hourly rate £13.50 £17.25 £16.50
Median hourly rate % change year-on-year -21.73% +4.54%  
90% offered a hourly rate of more than £12.50 £11.35 £9.85
10% offered a hourly rate of more than £20.50 £33.98 £32.50
UK excluding London median hourly rate £13.50 £15.88 £14.50
% change year-on-year -14.96% +9.48%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43833 53144 53796
As % of all contract IT job vacancies advertised in the UK 94.56% 95.10% 94.79%
Number of daily rates quoted 28465 34660 32613
Median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.17% +6.25%  
90% offered a daily rate of more than £264 £263 £240
10% offered a daily rate of more than £600 £600 £563
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00%  
Number of hourly rates quoted 1448 1545 2147
Median hourly rate £18.00 £17.98 £17.50
Median hourly rate % change year-on-year +0.13% +2.71%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £45.00 £42.50
UK excluding London median hourly rate £17.50 £18.00 £16.60
% change year-on-year -2.77% +8.43%  

Technical Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Technical Support in the job title.

Job vacancy trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support.

Contractor daily rate trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support over the 3 months to 25 April 2017.

Contractor daily rate histogram for Technical Support in the UK

Technical Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support.

Contractor hourly rate trend for Technical Support in the UK

Technical Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Technical Support over the 3 months to 25 April 2017.

Contractor hourly rate histogram for Technical Support in the UK

Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 3 months to 25 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 105 £245 -2.00% 69
London +1 43 £338 +35.00% 18
South East -14 20 £341 +48.36% 15
East of England -4 14 £188 -17.58% 10
City of London +15 13 £285 -5.00% 4
Yorkshire +34 9 £150 -66.66% 5
North West +30 9 £140 +7.69% 4
South Wales +19 9 £171 -59.70% 1
Wales +17 9 £171 -59.70% 1
Hertfordshire +5 7 £200 -13.04% 2
Caerphilly - 7 £175 -
Scotland +30 6 £420 +40.00% 1
Manchester +11 6 - - 3
East Midlands -12 6 £240 -17.24% 4
Hampshire +14 5 £408 +33.60% 3
Oxfordshire -15 5 £225 +12.50% 1
West Yorkshire +16 4 £120 -73.33% 3
Cambridgeshire +9 4 £141 +17.70% 3
Surrey +6 4 £190 -36.66% 2
Cambridge +4 4 £141 +17.70% 2
Buckinghamshire -7 4 - - 4
South Yorkshire - 4 £158 -
Bicester - 4 - -
West Midlands +17 3 - - 7
Leeds +10 3 £120 -73.33% 2
Watford - 3 £130 - 1
Nottinghamshire +12 2 - - 2
Berkshire +6 2 - - 3
Wembley +2 2 £200 -
Essex -6 2 £425 - 4

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 April 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 98 (49.49%) Windows
2 74 (37.37%) Microsoft
3 70 (35.35%) Active Directory
4 55 (27.78%) ITIL
5 42 (21.21%) VMware
6 38 (19.19%) Cisco
7 36 (18.18%) SQL
8 34 (17.17%) Windows 7
9 30 (15.15%) Windows Server
10 27 (13.64%) Firewall
11 24 (12.12%) Finance
11 24 (12.12%) Microsoft Office
11 24 (12.12%) CCNA
11 24 (12.12%) Cisco Certification
12 23 (11.62%) HP
13 22 (11.11%) Linux
13 22 (11.11%) VMware Infrastructure
14 20 (10.10%) Office 365
14 20 (10.10%) Unix
15 19 (9.60%) LAN
15 19 (9.60%) MS Exchange
15 19 (9.60%) Microsoft Certification
15 19 (9.60%) Service Management
15 19 (9.60%) Windows Server 2012
15 19 (9.60%) Windows 10
15 19 (9.60%) Windows Server 2008
16 18 (9.09%) SCCM
17 16 (8.08%) Wireless
17 16 (8.08%) Migration
17 16 (8.08%) Internet

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (9.60%) MS Exchange
2 11 (5.56%) Blackberry Enterprise Server
3 8 (4.04%) WebSphere
4 7 (3.54%) Exchange Server 2010
5 5 (2.53%) JBoss
5 5 (2.53%) WebSphere Application Server
6 4 (2.02%) Exchange Server 2013
7 3 (1.52%) IBM Notes
7 3 (1.52%) IIS
7 3 (1.52%) SharePoint
7 3 (1.52%) Skype for Business
8 2 (1.01%) Apache
8 2 (1.01%) BizTalk Server
8 2 (1.01%) Exchange Server 2007
8 2 (1.01%) JCAPS
8 2 (1.01%) WildFly
9 1 (0.51%) Adobe Experience Manager
9 1 (0.51%) Drupal
9 1 (0.51%) Kentico
9 1 (0.51%) SharePoint 2010
Applications
1 24 (12.12%) Microsoft Office
2 8 (4.04%) Microsoft Excel
3 4 (2.02%) Microsoft PowerPoint
4 1 (0.51%) InfoPath
4 1 (0.51%) Simulink
4 1 (0.51%) Spreadsheet
Business Applications
1 5 (2.53%) Maximo
2 3 (1.52%) Unit4 Business World
3 2 (1.01%) Infor CloudSuite
3 2 (1.01%) Infor CloudSuite Industrial (formerly SyteLine)
3 2 (1.01%) Infor CRM
4 1 (0.51%) Cognos Business Intelligence
4 1 (0.51%) Cognos Planning
4 1 (0.51%) Dynamics CRM
4 1 (0.51%) Global One
4 1 (0.51%) Infor M3
4 1 (0.51%) SAP Oil and Gas
Cloud Services
1 20 (10.10%) Office 365
2 7 (3.54%) Amazon AWS
3 6 (3.03%) Microsoft Azure
4 5 (2.53%) IBM Cloud
4 5 (2.53%) SoftLayer
5 1 (0.51%) Dynamics 365
Communications & Networking
1 27 (13.64%) Firewall
2 19 (9.60%) LAN
3 16 (8.08%) Internet
3 16 (8.08%) Wireless
4 15 (7.58%) TCP/IP
4 15 (7.58%) WAN
5 11 (5.56%) DNS
5 11 (5.56%) SAN
6 9 (4.55%) VPN
7 8 (4.04%) DHCP
8 6 (3.03%) BGP
8 6 (3.03%) iSCSI
8 6 (3.03%) LDAP
8 6 (3.03%) OSPF
8 6 (3.03%) Structured Cabling
8 6 (3.03%) VXLAN
9 5 (2.53%) VoIP
10 4 (2.02%) Unified Communications
11 3 (1.52%) Skype
11 3 (1.52%) SSH
Database & Business Intelligence
1 12 (6.06%) SQL Server
2 6 (3.03%) Relational Database
3 3 (1.52%) BusinessObjects
3 3 (1.52%) DB2
4 2 (1.01%) DataStage
4 2 (1.01%) Informix
4 2 (1.01%) Oracle Database
4 2 (1.01%) SQL Server Integration Services
5 1 (0.51%) Big Data
5 1 (0.51%) PostgreSQL
5 1 (0.51%) PowerCenter
5 1 (0.51%) RDBMS
5 1 (0.51%) SQL Server 2008
5 1 (0.51%) TKPROF
Development Applications
1 3 (1.52%) Team Foundation Server
1 3 (1.52%) Visual Studio
2 1 (0.51%) Bitbucket
2 1 (0.51%) JIRA
2 1 (0.51%) Toad
General
1 24 (12.12%) Finance
2 8 (4.04%) Automotive
2 8 (4.04%) Banking
2 8 (4.04%) Front Office
3 7 (3.54%) Back Office
4 5 (2.53%) Billing
4 5 (2.53%) Telecoms
5 4 (2.02%) Local Government
6 3 (1.52%) French Language
6 3 (1.52%) Marketing
7 2 (1.01%) Electronics
7 2 (1.01%) German Language
7 2 (1.01%) Investment Banking
7 2 (1.01%) Pharmaceutical
8 1 (0.51%) Advertising
8 1 (0.51%) Law
8 1 (0.51%) Legal
8 1 (0.51%) Manufacturing
8 1 (0.51%) Retail
Libraries, Frameworks & Software Standards
1 6 (3.03%) Regular Expression
1 6 (3.03%) Web Services
2 5 (2.53%) .NET
3 4 (2.02%) HTML
4 3 (1.52%) CSS
4 3 (1.52%) Java SE
4 3 (1.52%) jQuery
4 3 (1.52%) SAML
4 3 (1.52%) WCF
4 3 (1.52%) WPF
4 3 (1.52%) XML
5 2 (1.01%) IBM Integration Bus
5 2 (1.01%) Middleware
5 2 (1.01%) XSLT
6 1 (0.51%) Oracle GoldenGate
6 1 (0.51%) REST
6 1 (0.51%) Tivoli Directory Integrator
Miscellaneous
1 14 (7.07%) Analytical Skills
1 14 (7.07%) Data Centre
2 9 (4.55%) Blackberry
3 7 (3.54%) EMC VNX
4 5 (2.53%) Driving Licence
4 5 (2.53%) Market Risk
5 3 (1.52%) Computer Science
5 3 (1.52%) Enterprise Storage
5 3 (1.52%) iPad
5 3 (1.52%) iPhone
5 3 (1.52%) Management Information System
5 3 (1.52%) User Experience
6 2 (1.01%) Client/Server
6 2 (1.01%) Derivative
6 2 (1.01%) Foreign Exchange (FX)
6 2 (1.01%) Over-the-Top Content
6 2 (1.01%) Smartphone
6 2 (1.01%) Video on Demand
7 1 (0.51%) Fat Client
7 1 (0.51%) SWIFT
Operating Systems
1 98 (49.49%) Windows
2 34 (17.17%) Windows 7
3 30 (15.15%) Windows Server
4 22 (11.11%) Linux
5 20 (10.10%) Unix
6 19 (9.60%) Windows 10
6 19 (9.60%) Windows Server 2008
6 19 (9.60%) Windows Server 2012
7 11 (5.56%) Mac OS X
8 9 (4.55%) Windows 8
9 5 (2.53%) Red Hat Enterprise Linux
10 3 (1.52%) Apple iOS
10 3 (1.52%) Windows XP
11 2 (1.01%) SUSE
11 2 (1.01%) Windows Server 2003
12 1 (0.51%) Android
12 1 (0.51%) CentOS
12 1 (0.51%) Oracle Linux
12 1 (0.51%) Windows 2000 Server
Processes & Methodologies
1 55 (27.78%) ITIL
2 19 (9.60%) Service Management
3 16 (8.08%) Migration
4 15 (7.58%) Service Delivery
5 11 (5.56%) Change Management
5 11 (5.56%) Problem Management
6 10 (5.05%) Root Cause Analysis
7 9 (4.55%) Information Security
8 8 (4.04%) Risk Management
9 7 (3.54%) High Availability
9 7 (3.54%) Knowledge Management
9 7 (3.54%) Network Management
9 7 (3.54%) Release Management
10 6 (3.03%) Disaster Recovery
10 6 (3.03%) Investment Management
10 6 (3.03%) ITIL V3
11 5 (2.53%) Incident Management
11 5 (2.53%) ITSM
11 5 (2.53%) Proactive Monitoring
12 4 (2.02%) Software Deployment
Programming Languages
1 36 (18.18%) SQL
2 13 (6.57%) Perl
3 10 (5.05%) PowerShell
3 10 (5.05%) Shell Script
4 8 (4.04%) JavaScript
5 7 (3.54%) C#
6 6 (3.03%) PL/SQL
6 6 (3.03%) Python
7 4 (2.02%) Java
7 4 (2.02%) PHP
8 3 (1.52%) VBA
9 2 (1.01%) Korn
10 1 (0.51%) C
10 1 (0.51%) MATLAB
Qualifications
1 24 (12.12%) CCNA
1 24 (12.12%) Cisco Certification
2 19 (9.60%) Microsoft Certification
3 9 (4.55%) Degree
4 8 (4.04%) ITIL Certification
4 8 (4.04%) Security Cleared
5 6 (3.03%) CCNP
5 6 (3.03%) SC Cleared
6 5 (2.53%) MCSE
7 4 (2.02%) A+ Certification
8 3 (1.52%) DBS Check
8 3 (1.52%) ITIL Foundation Certificate
9 2 (1.01%) ISEB
9 2 (1.01%) MCDST
9 2 (1.01%) MCITP
10 1 (0.51%) BPSS Clearance
10 1 (0.51%) MCSA
10 1 (0.51%) MCTS
10 1 (0.51%) MOS
10 1 (0.51%) NVQ Level 3
Quality Assurance & Compliance
1 16 (8.08%) SLA
2 2 (1.01%) HL7
2 2 (1.01%) PMO
2 2 (1.01%) QA
3 1 (0.51%) JSP 440
System Software
1 70 (35.35%) Active Directory
2 22 (11.11%) VMware Infrastructure
3 12 (6.06%) vSphere
4 9 (4.55%) Virtual Desktop
5 4 (2.02%) Hyper-V
6 3 (1.52%) Microsoft App-V
6 3 (1.52%) Microsoft Virtual Server
6 3 (1.52%) Virtual Servers
6 3 (1.52%) VMware ESXi
7 2 (1.01%) VMware ESX
8 1 (0.51%) ISA Server
8 1 (0.51%) NFS
8 1 (0.51%) Tivoli Directory Server
8 1 (0.51%) VMware Server
8 1 (0.51%) XenApp
Systems Management
1 18 (9.09%) SCCM
2 16 (8.08%) Tivoli
3 10 (5.05%) HP Data Protector
3 10 (5.05%) Tivoli Storage Manager
4 3 (1.52%) AirWatch
4 3 (1.52%) vCenter Server
5 2 (1.01%) Cisco CUCM
5 2 (1.01%) Jamf Pro
5 2 (1.01%) NetBackup
6 1 (0.51%) Backup Exec
6 1 (0.51%) DameWare
6 1 (0.51%) EMC NetWorker
6 1 (0.51%) Microsoft Clustering
6 1 (0.51%) Norton AntiVirus
6 1 (0.51%) Oracle RMAN
6 1 (0.51%) SCOM
6 1 (0.51%) Tivoli Identity Manager
6 1 (0.51%) WSUS
Vendors
1 74 (37.37%) Microsoft
2 42 (21.21%) VMware
3 38 (19.19%) Cisco
4 23 (11.62%) HP
5 14 (7.07%) Dell
6 13 (6.57%) Oracle
7 10 (5.05%) Citrix
7 10 (5.05%) IBM
8 8 (4.04%) LANDesk
9 7 (3.54%) EMC
9 7 (3.54%) NetApp
9 7 (3.54%) Palo Alto
9 7 (3.54%) Splunk
10 6 (3.03%) Arista
10 6 (3.03%) Fortinet
10 6 (3.03%) Murex
10 6 (3.03%) SolarWinds
10 6 (3.03%) Symantec
11 5 (2.53%) Calypso
11 5 (2.53%) Comptel
Cardiff, South Glamorgan
IntaPeople
Rate: £200 - £300 per day
Posted: 4 days ago
Birmingham, West Midlands (County)
Blues Point Ltd
Rate: From £15 to £17 per hour + travel expenses when necessary
Posted: 4 days ago
City of London
Hays Specialist Recruitment Ltd
Rate: £280.00 - £290.00 per day
Posted: 7 days ago