Period
to 19 January 2019

The median contractor rate for a Technical Support was £228 per day in advertised job vacancies during the 6 months to 19 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK
6 months to
19 Jan 2019
Same period 2018 Same period 2017
Rank 663 613 645
Rank change year-on-year -50 +32 -63
Contract jobs requiring a Technical Support 210 260 220
As % of all contract IT jobs advertised in the UK 0.21% 0.26% 0.23%
As % of the Job Titles category 0.22% 0.27% 0.24%
Number of daily rates quoted 100 155 127
UK median daily rate £228 £225 £250
Median daily rate % change year-on-year +1.11% -10.00% -13.79%
10th Percentile £130 £124 £128
90th Percentile £391 £475 £456
UK excluding London median daily rate £225 £225 £300
% change year-on-year - -25.00% -
Number of hourly rates quoted 39 32 23
UK median hourly rate £17.50 £15.25 £15.00
Median hourly rate % change year-on-year +14.75% +1.67% -3.23%
10th Percentile £12.54 £11.01 £11.50
90th Percentile £22.50 £28.47 £28.50
UK excluding London median hourly rate £17.50 £14.20 £14.60
% change year-on-year +23.24% -2.74% -7.30%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 93,491 95,114 91,924
% of contract IT jobs with a recognized job title 94.68% 94.90% 94.85%
Number of daily rates quoted 61,797 63,188 60,020
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £269 £260 £253
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +5.26%
Number of hourly rates quoted 2,863 2,793 3,234
UK median hourly rate £18.70 £18.38 £18.00
Median hourly rate % change year-on-year +1.77% +2.08% -2.81%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £47.83 £47.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support.

Contractor daily rate trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support over the 6 months to 19 January 2019.

Contractor daily rate histogram for Technical Support in the UK

Technical Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support.

Contractor hourly rate trend for Technical Support in the UK

Technical Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Technical Support over the 6 months to 19 January 2019.

Contractor hourly rate histogram for Technical Support in the UK

Technical Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 6 months to 19 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -74 176 £243 +2.65% 109
UK excluding London -16 142 £225 - 86
London -72 47 £245 -7.55% 26
South East -14 43 £250 +11.11% 32
East of England +16 34 £230 +2.22% 11
North of England -16 27 £200 +14.29% 17
Midlands -2 19 £240 -26.15% 18
North West -1 15 £250 +42.86% 10
West Midlands +1 13 £350 +7.69% 11
Scotland +7 11 £118 -62.94%
Yorkshire -8 9 £155 - 5
East Midlands +8 6 £152 -56.57% 7
South West -39 5 £400 +88.24% 5
North East -13 3 - - 2
Northern Ireland - 3 £388 -

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 January 2019, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Technical Support in the job title.

1 92 (43.81%) Windows
2 76 (36.19%) Microsoft
3 66 (31.43%) Active Directory
4 46 (21.90%) Office 365
5 43 (20.48%) Problem-Solving
6 40 (19.05%) ITIL
7 33 (15.71%) SLA
7 33 (15.71%) VMware
8 31 (14.76%) Citrix
9 29 (13.81%) Windows Server
10 28 (13.33%) Windows 10
10 28 (13.33%) Cisco
10 28 (13.33%) Microsoft Office
11 27 (12.86%) Service Management
11 27 (12.86%) Degree
12 25 (11.90%) Finance
13 24 (11.43%) SCCM
13 24 (11.43%) VMware Infrastructure
14 23 (10.95%) Analytical Skills
15 22 (10.48%) Windows Server 2012
16 21 (10.00%) Windows Server 2008
16 21 (10.00%) Windows 7
16 21 (10.00%) Microsoft Azure
16 21 (10.00%) SQL
17 19 (9.05%) Linux
17 19 (9.05%) LAN
17 19 (9.05%) Security Cleared
18 18 (8.57%) Skype for Business
19 17 (8.10%) Apple
19 17 (8.10%) MS Exchange

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (8.57%) Skype for Business
2 17 (8.10%) MS Exchange
3 10 (4.76%) SharePoint
4 9 (4.29%) Exchange Server 2013
4 9 (4.29%) WebSphere
5 8 (3.81%) IIS
6 7 (3.33%) Exchange Server 2010
7 5 (2.38%) JBoss
7 5 (2.38%) WildFly
8 3 (1.43%) Exchange Server 2007
8 3 (1.43%) IBM Notes
8 3 (1.43%) SharePoint 2010
8 3 (1.43%) SharePoint 2013
8 3 (1.43%) Tomcat
9 2 (0.95%) ColdFusion
9 2 (0.95%) Confluence
9 2 (0.95%) SharePoint Server
10 1 (0.48%) CMS
10 1 (0.48%) Drupal
10 1 (0.48%) WordPress
Applications
1 28 (13.33%) Microsoft Office
2 12 (5.71%) Microsoft Excel
3 5 (2.38%) Microsoft PowerPoint
4 3 (1.43%) Microsoft Project
5 2 (0.95%) CATIA
5 2 (0.95%) Siemens NX
6 1 (0.48%) InfoPath
6 1 (0.48%) MS Visio
6 1 (0.48%) Photoshop
6 1 (0.48%) Spreadsheet
Business Applications
1 12 (5.71%) Dynamics CRM
2 2 (0.95%) Teamcenter
3 1 (0.48%) BusinessWorks
3 1 (0.48%) Dynamics NAV
3 1 (0.48%) Temenos T24
Cloud Services
1 46 (21.90%) Office 365
2 21 (10.00%) Microsoft Azure
3 8 (3.81%) Dynamics 365
4 7 (3.33%) IaaS
4 7 (3.33%) PaaS
4 7 (3.33%) SaaS
5 5 (2.38%) G Suite
5 5 (2.38%) OneDrive
6 3 (1.43%) Amazon AWS
7 2 (0.95%) Azure Machine Learning
7 2 (0.95%) Data Lake Analytics
8 1 (0.48%) Azure Data Factory
8 1 (0.48%) Salesforce Service Cloud
Communications & Networking
1 19 (9.05%) LAN
2 17 (8.10%) WAN
3 16 (7.62%) DHCP
3 16 (7.62%) DNS
4 13 (6.19%) TCP/IP
5 12 (5.71%) Firewall
6 10 (4.76%) IP Telephony
7 7 (3.33%) Internet
8 6 (2.86%) SAN
9 5 (2.38%) DMARC
9 5 (2.38%) Skype
9 5 (2.38%) VPN
9 5 (2.38%) WebEx
9 5 (2.38%) Wireless
10 4 (1.90%) Cisco IPT
10 4 (1.90%) VoIP
11 3 (1.43%) Intranet
11 3 (1.43%) VLAN
12 2 (0.95%) LTE
12 2 (0.95%) Node B
Database & Business Intelligence
1 14 (6.67%) SQL Server
2 4 (1.90%) Power BI
3 3 (1.43%) MS Access
3 3 (1.43%) PostgreSQL
4 2 (0.95%) Data Lake
4 2 (0.95%) DB2
4 2 (0.95%) Microsoft Analysis Services
4 2 (0.95%) MySQL
5 1 (0.48%) Big Data
5 1 (0.48%) DataStage
5 1 (0.48%) Hadoop
5 1 (0.48%) Oracle Reports
5 1 (0.48%) Relational Database
5 1 (0.48%) SQL Server 2008
5 1 (0.48%) SQL Server Integration Services
Development Applications
1 3 (1.43%) Git (software)
1 3 (1.43%) JIRA
1 3 (1.43%) Visual Studio Team System
2 2 (0.95%) Artifactory
General
1 25 (11.90%) Finance
2 17 (8.10%) Telecoms
3 7 (3.33%) Banking
4 5 (2.38%) Marketing
4 5 (2.38%) Retail
5 4 (1.90%) Legal
5 4 (1.90%) Pharmaceutical
6 3 (1.43%) Russian Language
7 2 (0.95%) Back Office
7 2 (0.95%) Electronics
7 2 (0.95%) Financial Institution
7 2 (0.95%) Investment Banking
8 1 (0.48%) Advertising
8 1 (0.48%) Front Office
8 1 (0.48%) Games
8 1 (0.48%) Law
8 1 (0.48%) Manufacturing
Libraries, Frameworks & Software Standards
1 6 (2.86%) .NET
2 4 (1.90%) HTML
2 4 (1.90%) Web Services
3 3 (1.43%) .NET Framework
4 2 (0.95%) Middleware
4 2 (0.95%) Regular Expression
4 2 (0.95%) Windows SharePoint Services
5 1 (0.48%) 802.1X
5 1 (0.48%) Ajax
5 1 (0.48%) CSS
5 1 (0.48%) CSS3
5 1 (0.48%) Java EE
5 1 (0.48%) LDAP
5 1 (0.48%) MEAN Stack
5 1 (0.48%) Node.js
5 1 (0.48%) REST
5 1 (0.48%) Spring
5 1 (0.48%) TIBCO EMS
5 1 (0.48%) WebSphere MQ
5 1 (0.48%) XML
Miscellaneous
1 23 (10.95%) Analytical Skills
2 15 (7.14%) Management Information System
3 14 (6.67%) PDA
4 9 (4.29%) Data Centre
5 8 (3.81%) Self-Motivation
6 7 (3.33%) Video Conferencing
7 6 (2.86%) User Experience
8 4 (1.90%) Mobile App
9 3 (1.43%) Client/Server
9 3 (1.43%) Driving Licence
10 2 (0.95%) e-Learning
10 2 (0.95%) iPhone
10 2 (0.95%) PKI
10 2 (0.95%) Replication
11 1 (0.48%) CMDB
11 1 (0.48%) Enterprise Software
11 1 (0.48%) Fat Client
11 1 (0.48%) Hedge funds
11 1 (0.48%) iPad
11 1 (0.48%) IPTV
Operating Systems
1 92 (43.81%) Windows
2 29 (13.81%) Windows Server
3 28 (13.33%) Windows 10
4 22 (10.48%) Windows Server 2012
5 21 (10.00%) Windows 7
5 21 (10.00%) Windows Server 2008
6 19 (9.05%) Linux
7 8 (3.81%) Unix
8 5 (2.38%) Apple iOS
8 5 (2.38%) Solaris
9 4 (1.90%) Mac OS
9 4 (1.90%) Windows XP
10 3 (1.43%) Mac OS X
10 3 (1.43%) Windows Server 2003
11 2 (0.95%) CentOS
12 1 (0.48%) AIX
12 1 (0.48%) Android
12 1 (0.48%) Windows 8
12 1 (0.48%) Windows Vista
Processes & Methodologies
1 43 (20.48%) Problem-Solving
2 40 (19.05%) ITIL
3 27 (12.86%) Service Management
4 16 (7.62%) CRM
5 14 (6.67%) Service Delivery
6 13 (6.19%) Change Management
7 12 (5.71%) Incident Management
8 11 (5.24%) Migration
9 10 (4.76%) ITIL V3
10 9 (4.29%) Business Intelligence
10 9 (4.29%) Continuous Improvement
10 9 (4.29%) ITSM
11 8 (3.81%) Agile Software Development
12 7 (3.33%) Asset Management
12 7 (3.33%) Network Management
12 7 (3.33%) Problem Management
12 7 (3.33%) Process Improvement
12 7 (3.33%) Project Management
13 6 (2.86%) Disaster Recovery
13 6 (2.86%) Software Deployment
Programming Languages
1 21 (10.00%) SQL
2 8 (3.81%) Java
2 8 (3.81%) PowerShell
3 5 (2.38%) C++
4 4 (1.90%) C#
4 4 (1.90%) Perl
5 3 (1.43%) C
5 3 (1.43%) JavaScript
6 2 (0.95%) Python
6 2 (0.95%) R
6 2 (0.95%) U-SQL
7 1 (0.48%) Bash Shell
7 1 (0.48%) PHP
7 1 (0.48%) PL/SQL
7 1 (0.48%) VB
Qualifications
1 27 (12.86%) Degree
2 19 (9.05%) Security Cleared
3 13 (6.19%) SC Cleared
4 11 (5.24%) A+ Certification
5 8 (3.81%) DBS Check
5 8 (3.81%) ITIL Certification
5 8 (3.81%) Microsoft Certification
6 5 (2.38%) ITIL Foundation Certificate
7 4 (1.90%) CCNA
7 4 (1.90%) Cisco Certification
7 4 (1.90%) Computer Science Degree
7 4 (1.90%) DV Cleared
7 4 (1.90%) MCSA
7 4 (1.90%) MCSE
8 3 (1.43%) HND
8 3 (1.43%) MOS
8 3 (1.43%) Network+ Certification
9 2 (0.95%) MCDST
9 2 (0.95%) MCP
10 1 (0.48%) Sun Certification
Quality Assurance & Compliance
1 33 (15.71%) SLA
2 1 (0.48%) ISO/IEC 20000
2 1 (0.48%) Sarbanes-Oxley
System Software
1 66 (31.43%) Active Directory
2 24 (11.43%) VMware Infrastructure
3 10 (4.76%) XenApp
4 8 (3.81%) Hyper-V
5 7 (3.33%) XenDesktop
6 5 (2.38%) vSphere
7 4 (1.90%) Virtual Servers
7 4 (1.90%) VMware ESXi
8 3 (1.43%) Virtual Desktop
9 2 (0.95%) Virtual Machines
10 1 (0.48%) BitLocker
10 1 (0.48%) Docker
10 1 (0.48%) Firmware
10 1 (0.48%) Microsoft Virtual Server
10 1 (0.48%) VMware NSX
Systems Management
1 24 (11.43%) SCCM
2 5 (2.38%) Backup Exec
3 4 (1.90%) Systems Management Server (SMS)
4 3 (1.43%) AirWatch
5 2 (0.95%) HP Data Protector
5 2 (0.95%) SCOM
5 2 (0.95%) WSUS
6 1 (0.48%) Microsoft Intune
6 1 (0.48%) OVSD
6 1 (0.48%) SCOrch
6 1 (0.48%) Single Sign-On
6 1 (0.48%) Tivoli
6 1 (0.48%) XenMobile
Vendors
1 76 (36.19%) Microsoft
2 33 (15.71%) VMware
3 31 (14.76%) Citrix
4 28 (13.33%) Cisco
5 17 (8.10%) Apple
6 16 (7.62%) Dell
7 11 (5.24%) HP
8 10 (4.76%) ServiceNow
9 6 (2.86%) Sun
10 4 (1.90%) Compaq
10 4 (1.90%) EMC
10 4 (1.90%) Kaseya
10 4 (1.90%) NetApp
10 4 (1.90%) Veritas
11 3 (1.43%) Aruba
11 3 (1.43%) Avaya
11 3 (1.43%) Google
11 3 (1.43%) Lotus
11 3 (1.43%) Nintex
11 3 (1.43%) Polycom