Period
to 25 July 2017

The median contractor rate for a Technical Support was £260 per day in advertised job vacancies during the 6 months to 25 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
UK
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 532 609 598
Rank change year-on-year +77 -11 -89
Contract jobs requiring a Technical Support 316 312 298
As % of all contract IT jobs advertised in the UK 0.33% 0.28% 0.26%
As % of the Job Titles category 0.35% 0.30% 0.28%
Number of daily rates quoted 161 181 137
UK median daily rate £260 £253 £250
Median daily rate % change year-on-year +2.97% +1.00% +7.53%
10th Percentile £128 £125 £155
90th Percentile £438 £475 £483
UK excluding London median daily rate £225 £253 £250
% change year-on-year -10.89% +1.00% +8.70%
Number of hourly rates quoted 55 42 47
UK median hourly rate £14.20 £17.50 £16.50
Median hourly rate % change year-on-year -18.86% +6.06% -5.71%
10th Percentile £10.95 £10.75 £9.71
90th Percentile £21.00 £35.77 £30.00
UK excluding London median hourly rate £14.20 £17.50 £15.00
% change year-on-year -18.86% +16.67% -14.29%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90227 104434 107865
As % of all contract IT job vacancies advertised in the UK 94.82% 95.01% 94.84%
Number of daily rates quoted 58501 67966 66791
UK median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.18% +6.25% +1.01%
10th Percentile £263 £256 £233
90th Percentile £619 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 2891 3103 4169
UK median hourly rate £18.50 £19.00 £17.50
Median hourly rate % change year-on-year -2.63% +8.57% +2.94%
10th Percentile £10.96 £10.44 £10.50
90th Percentile £50.00 £47.38 £45.00
UK excluding London median hourly rate £17.50 £19.00 £17.00
% change year-on-year -7.89% +11.76% +1.49%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support.

Contractor daily rate trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support over the 6 months to 25 July 2017.

Contractor daily rate histogram for Technical Support in the UK

Technical Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support.

Contractor hourly rate trend for Technical Support in the UK

Technical Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Technical Support over the 6 months to 25 July 2017.

Contractor hourly rate histogram for Technical Support in the UK

Technical Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +61 270 £291 +15.35% 73
UK excluding London +69 209 £225 -10.89% 47
London +9 97 £300 +15.38% 28
North of England +93 53 £165 -49.23% 15
South East -3 52 £275 +11.68% 12
Yorkshire +43 28 £220 -23.48% 3
North West +51 25 £140 -63.87% 10
Midlands +24 25 £295 -1.67% 10
South West +13 22 £365 +60.44% 4
Wales +20 21 £180 -57.65% 1
East of England -8 21 £200 -11.11% 4
East Midlands -5 15 £240 -17.24% 1
Scotland +40 12 £325 +45.25% 1
West Midlands +30 10 £369 +22.92% 9
Northern Ireland -43 3 £425 +466.67%

Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 July 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support in the job title.

1 149 (47.15%) Windows
2 127 (40.19%) Microsoft
3 101 (31.96%) Active Directory
4 77 (24.37%) ITIL
5 62 (19.62%) VMware
6 59 (18.67%) Cisco
7 56 (17.72%) SQL
8 54 (17.09%) Office 365
9 53 (16.77%) Windows 7
10 51 (16.14%) Finance
11 48 (15.19%) Microsoft Office
12 47 (14.87%) Windows Server
13 40 (12.66%) LAN
13 40 (12.66%) Cisco Certification
14 39 (12.34%) Wireless
15 38 (12.03%) Security Cleared
15 38 (12.03%) Windows 10
16 37 (11.71%) SLA
16 37 (11.71%) HP
16 37 (11.71%) Unix
17 36 (11.39%) MS Exchange
17 36 (11.39%) CCNA
17 36 (11.39%) Firewall
18 35 (11.08%) WAN
18 35 (11.08%) Microsoft Certification
18 35 (11.08%) Linux
18 35 (11.08%) Java
19 34 (10.76%) Windows Server 2012
20 33 (10.44%) PowerShell
20 33 (10.44%) Internet

Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (11.39%) MS Exchange
2 12 (3.80%) Blackberry Enterprise Server
3 11 (3.48%) IIS
4 9 (2.85%) SharePoint
5 8 (2.53%) Skype for Business
6 7 (2.22%) Apache
6 7 (2.22%) Exchange Server 2010
6 7 (2.22%) JBoss
7 5 (1.58%) Exchange Server 2007
7 5 (1.58%) Tomcat
7 5 (1.58%) WebSphere
7 5 (1.58%) WildFly
8 4 (1.27%) Drupal
8 4 (1.27%) IBM Notes
9 2 (0.63%) Apache Solr
9 2 (0.63%) Exchange Server 2013
10 1 (0.32%) Adobe Experience Manager
10 1 (0.32%) IBM Domino
10 1 (0.32%) nginx
10 1 (0.32%) WebLogic
Applications
1 48 (15.19%) Microsoft Office
2 9 (2.85%) Microsoft Excel
3 4 (1.27%) Microsoft PowerPoint
4 1 (0.32%) Simulink
Business Applications
1 4 (1.27%) Unit4 Business World
2 2 (0.63%) Dynamics CRM
3 1 (0.32%) Adobe Campaign
3 1 (0.32%) Dynamics AX
3 1 (0.32%) Global One
3 1 (0.32%) Oracle Applications
3 1 (0.32%) Oracle BPM
3 1 (0.32%) Oracle EBS
3 1 (0.32%) Oracle EBS R12
3 1 (0.32%) Oracle Financials
3 1 (0.32%) Oracle Internet Expenses
3 1 (0.32%) Oracle Procure-to-Pay
3 1 (0.32%) Relativity
Cloud Services
1 54 (17.09%) Office 365
2 17 (5.38%) Microsoft Azure
3 8 (2.53%) Amazon AWS
4 5 (1.58%) Azure Active Directory
5 2 (0.63%) Mimecast
6 1 (0.32%) Cloud Computing
6 1 (0.32%) Dynamics 365
6 1 (0.32%) Google Cloud Platform
Communications & Networking
1 40 (12.66%) LAN
2 39 (12.34%) Wireless
3 36 (11.39%) Firewall
4 35 (11.08%) WAN
5 33 (10.44%) Internet
6 21 (6.65%) SAN
7 15 (4.75%) LDAP
8 14 (4.43%) 3G
8 14 (4.43%) TCP/IP
9 12 (3.80%) GPRS
9 12 (3.80%) GSM
9 12 (3.80%) LTE
9 12 (3.80%) SGSN
9 12 (3.80%) VPN
10 11 (3.48%) DNS
10 11 (3.48%) Unified Communications
11 8 (2.53%) HTTP
11 8 (2.53%) ISDN
11 8 (2.53%) VoIP
11 8 (2.53%) Wi-Fi
Database & Business Intelligence
1 20 (6.33%) SQL Server
2 9 (2.85%) Relational Database
3 4 (1.27%) BusinessObjects
3 4 (1.27%) MySQL
4 3 (0.95%) DB2
5 2 (0.63%) DataStage
5 2 (0.63%) Electronic Patient Records
5 2 (0.63%) Informix
5 2 (0.63%) Oracle Database
5 2 (0.63%) TKPROF
6 1 (0.32%) Big Data
6 1 (0.32%) GIS
6 1 (0.32%) MongoDB
6 1 (0.32%) Oracle BI EE
6 1 (0.32%) Oracle BI Publisher
6 1 (0.32%) Oracle Discoverer
6 1 (0.32%) PowerCenter
6 1 (0.32%) RDBMS
6 1 (0.32%) SQL Server 2008
6 1 (0.32%) SQLPlus
Development Applications
1 4 (1.27%) Artifactory
1 4 (1.27%) Jenkins
1 4 (1.27%) Sonatype Nexus
1 4 (1.27%) TeamCity
2 2 (0.63%) Oracle APEX
2 2 (0.63%) Team Foundation Server
2 2 (0.63%) Toad
2 2 (0.63%) Visual Studio
3 1 (0.32%) Git (software)
3 1 (0.32%) JDeveloper
General
1 51 (16.14%) Finance
2 32 (10.13%) Telecoms
3 29 (9.18%) Marketing
4 25 (7.91%) Electronics
5 24 (7.59%) Manufacturing
6 18 (5.70%) Banking
7 16 (5.06%) Automotive
8 11 (3.48%) Military
9 7 (2.22%) Front Office
10 6 (1.90%) Back Office
10 6 (1.90%) French Language
10 6 (1.90%) Publishing
11 5 (1.58%) Legal
11 5 (1.58%) Retail
12 4 (1.27%) Billing
12 4 (1.27%) German Language
12 4 (1.27%) Local Government
13 3 (0.95%) Advertising
14 2 (0.63%) Italian Language
14 2 (0.63%) Law
Libraries, Frameworks & Software Standards
1 23 (7.28%) HTML
2 10 (3.16%) .NET
3 9 (2.85%) Web Services
4 6 (1.90%) XML
5 5 (1.58%) 802.1X
5 5 (1.58%) Node.js
6 4 (1.27%) CSS
6 4 (1.27%) Middleware
7 3 (0.95%) Java SE
7 3 (0.95%) jQuery
7 3 (0.95%) JSON
7 3 (0.95%) LAMP
7 3 (0.95%) Regular Expression
7 3 (0.95%) REST
7 3 (0.95%) SAML
8 2 (0.63%) ActiveMQ
8 2 (0.63%) Apache Camel
8 2 (0.63%) Oracle GoldenGate
8 2 (0.63%) WCF
8 2 (0.63%) WPF
Miscellaneous
1 31 (9.81%) Analytical Skills
2 18 (5.70%) Blackberry
3 15 (4.75%) Management Information System
4 14 (4.43%) Data Centre
5 12 (3.80%) Video Conferencing
6 8 (2.53%) Computer Science
6 8 (2.53%) Driving Licence
7 6 (1.90%) Client/Server
7 6 (1.90%) iPhone
7 6 (1.90%) NHS
8 5 (1.58%) Market Risk
9 4 (1.27%) EMC VNX
9 4 (1.27%) iPad
9 4 (1.27%) PKI
10 3 (0.95%) Data Protection Act
10 3 (0.95%) e-Learning
10 3 (0.95%) Enterprise Storage
10 3 (0.95%) Linux Command Line
10 3 (0.95%) Smartphone
10 3 (0.95%) User Experience
Operating Systems
1 149 (47.15%) Windows
2 53 (16.77%) Windows 7
3 47 (14.87%) Windows Server
4 38 (12.03%) Windows 10
5 37 (11.71%) Unix
6 35 (11.08%) Linux
7 34 (10.76%) Windows Server 2012
8 32 (10.13%) Windows Server 2008
9 20 (6.33%) Android
10 19 (6.01%) Apple iOS
10 19 (6.01%) Mac OS X
11 15 (4.75%) Windows Server 2003
12 13 (4.11%) Windows 8
13 12 (3.80%) Windows Phone
13 12 (3.80%) Windows XP
14 6 (1.90%) AIX
15 4 (1.27%) Windows 2000 Server
16 3 (0.95%) Red Hat Enterprise Linux
16 3 (0.95%) Windows 2000
16 3 (0.95%) Windows Vista
Processes & Methodologies
1 77 (24.37%) ITIL
2 27 (8.54%) Business Intelligence
3 24 (7.59%) Digital Marketing
3 24 (7.59%) Programme Management
4 19 (6.01%) Incident Management
5 17 (5.38%) Service Management
6 15 (4.75%) Service Delivery
7 14 (4.43%) Migration
7 14 (4.43%) Root Cause Analysis
8 11 (3.48%) Information Security
8 11 (3.48%) Logistics
9 10 (3.16%) ITSM
10 9 (2.85%) Data Protection
10 9 (2.85%) Network Management
10 9 (2.85%) Risk Management
10 9 (2.85%) Service Design
11 8 (2.53%) Disaster Recovery
11 8 (2.53%) Problem Management
12 7 (2.22%) Analytics
12 7 (2.22%) IT Strategy
Programming Languages
1 56 (17.72%) SQL
2 35 (11.08%) Java
3 33 (10.44%) PowerShell
4 18 (5.70%) PHP
5 13 (4.11%) JavaScript
6 12 (3.80%) VB
7 10 (3.16%) C#
8 9 (2.85%) Perl
8 9 (2.85%) Shell Script
9 7 (2.22%) Python
10 5 (1.58%) C
10 5 (1.58%) PL/SQL
11 4 (1.27%) VBScript
12 3 (0.95%) C++
13 2 (0.63%) Ruby
14 1 (0.32%) Korn
14 1 (0.32%) MATLAB
14 1 (0.32%) T-SQL
14 1 (0.32%) VBA
14 1 (0.32%) X++
Qualifications
1 40 (12.66%) Cisco Certification
2 38 (12.03%) Security Cleared
3 36 (11.39%) CCNA
4 35 (11.08%) Microsoft Certification
5 19 (6.01%) SC Cleared
6 16 (5.06%) DV Cleared
7 13 (4.11%) Degree
7 13 (4.11%) MCSE
8 12 (3.80%) ITIL Foundation Certificate
9 10 (3.16%) CCNP
10 9 (2.85%) MCP
11 8 (2.53%) A+ Certification
11 8 (2.53%) Computer Science Degree
12 7 (2.22%) MCSA
13 5 (1.58%) ITIL Certification
13 5 (1.58%) MCITP
14 4 (1.27%) CCIE
14 4 (1.27%) MCDST
15 3 (0.95%) CCDP
15 3 (0.95%) HNC
Quality Assurance & Compliance
1 37 (11.71%) SLA
2 7 (2.22%) QA
3 2 (0.63%) PMO
4 1 (0.32%) Data Quality
4 1 (0.32%) JSP 440
System Software
1 101 (31.96%) Active Directory
2 32 (10.13%) VMware Infrastructure
3 18 (5.70%) VMware ESXi
4 8 (2.53%) vSphere
5 7 (2.22%) Microsoft App-V
5 7 (2.22%) Virtual Desktop
6 6 (1.90%) Hyper-V
6 6 (1.90%) XenApp
7 4 (1.27%) ISA Server
8 3 (0.95%) BitLocker
8 3 (0.95%) Microsoft Virtual Server
8 3 (0.95%) Virtual Servers
8 3 (0.95%) XenDesktop
9 2 (0.63%) Firmware
9 2 (0.63%) Virtual Machines
9 2 (0.63%) XenServer
10 1 (0.32%) Squid
10 1 (0.32%) Tivoli Directory Server
10 1 (0.32%) VMware Server
Systems Management
1 32 (10.13%) SCCM
2 17 (5.38%) Tivoli
3 16 (5.06%) AirWatch
3 16 (5.06%) HP Data Protector
3 16 (5.06%) Tivoli Storage Manager
4 5 (1.58%) TrustSec
5 4 (1.27%) NetBackup
6 3 (0.95%) Cisco Prime
6 3 (0.95%) Stealthwatch
6 3 (0.95%) WSUS
7 2 (0.63%) Oracle RMAN
8 1 (0.32%) Backup Exec
8 1 (0.32%) Cisco CUCM
8 1 (0.32%) Control-M
8 1 (0.32%) DameWare
8 1 (0.32%) EMC NetWorker
8 1 (0.32%) McAfee ePO
8 1 (0.32%) Norton AntiVirus
8 1 (0.32%) SCOM
8 1 (0.32%) Tivoli Identity Manager
Vendors
1 127 (40.19%) Microsoft
2 62 (19.62%) VMware
3 59 (18.67%) Cisco
4 37 (11.71%) HP
5 27 (8.54%) Citrix
6 25 (7.91%) SAP
7 21 (6.65%) Oracle
8 16 (5.06%) Dell
9 14 (4.43%) MobileIron
10 9 (2.85%) SolarWinds
10 9 (2.85%) Symantec
11 8 (2.53%) Palo Alto
11 8 (2.53%) ServiceNow
12 7 (2.22%) Apple
12 7 (2.22%) McAfee
13 6 (1.90%) Arista
13 6 (1.90%) Fortinet
13 6 (1.90%) Google
13 6 (1.90%) NetApp
14 5 (1.58%) LANDesk
City, London
Hays Talent Solutions
Rate: £22.00 - £29.00 per hour
Posted: 8 hours ago
West London
Spencer Rose
Rate: From £380 to £385 per day
Posted: Yesterday
Pontefract, West Yorkshire
Global Technology Solutions Ltd
Rate: £15.30 - £16.20 per hour
Posted: Yesterday
Manchester
Searchability
Rate: £12 - £15 per hour
Posted: 7 days ago
Brentwood, Essex
Peopleworks
Rate: From £26 to £26 per hour
Posted: 6 days ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Rate: From £18,000 to £18,000 per annum
Posted: 5 days ago
Preston, Lancashire
IT Works
Rate: £170 - £175 per day
Posted: 4 days ago