Customer-Centric Approach
England > West Midlands
The table below provides summary statistics and contractor rates for jobs advertised in the West Midlands requiring Customer-Centric Approach skills. It covers contract job vacancies from the 6 months leading up to 18 December 2025, with comparisons to the same periods in the previous two years.
| 6 months to 18 Dec 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | - | 104 | 115 |
| Rank change year-on-year | - | +11 | - |
| Contract jobs citing Customer-Centric Approach | 0 | 1 | 2 |
| As % of all contract jobs in the West Midlands | - | 0.060% | 0.11% |
| As % of the Processes & Methodologies category | - | 0.070% | 0.13% |
| Number of daily rates quoted | 0 | 0 | 2 |
| 10th Percentile | - | - | £136 |
| 25th Percentile | - | - | £145 |
| Median daily rate (50th Percentile) | - | - | £160 |
| 75th Percentile | - | - | £175 |
| 90th Percentile | - | - | £184 |
| England median daily rate | £500 | £356 | £405 |
| % change year-on-year | +40.45% | -12.10% | -20.78% |
All Process and Methodology Skills
West Midlands
Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the West Midlands.
| Contract vacancies with a requirement for process or methodology skills | 1,954 | 1,425 | 1,567 |
| As % of all contract IT jobs advertised in the West Midlands | 87.23% | 85.69% | 85.40% |
| Number of daily rates quoted | 1,233 | 903 | 1,066 |
| 10th Percentile | £263 | £225 | £263 |
| 25th Percentile | £400 | £400 | £400 |
| Median daily rate (50th Percentile) | £500 | £515 | £500 |
| Median % change year-on-year | -2.91% | +3.00% | - |
| 75th Percentile | £584 | £612 | £600 |
| 90th Percentile | £674 | £713 | £688 |
| England median daily rate | £505 | £525 | £544 |
| % change year-on-year | -3.81% | -3.49% | -1.09% |
| Number of hourly rates quoted | 107 | 46 | 49 |
| 10th Percentile | £13.25 | £14.70 | £14.46 |
| 25th Percentile | £16.12 | £16.81 | £17.50 |
| Median hourly rate | £20.50 | £23.89 | £23.00 |
| Median % change year-on-year | -14.19% | +3.87% | +29.94% |
| 75th Percentile | £27.21 | £34.69 | £55.00 |
| 90th Percentile | £40.19 | £52.50 | £67.75 |
| England median hourly rate | £25.15 | £35.00 | £44.50 |
| % change year-on-year | -28.14% | -21.35% | +19.70% |
Customer-Centric Approach
Job Vacancy Trend in the West Midlands
Historical trend showing the proportion of contract IT job postings citing Customer-Centric Approach relative to all contract IT jobs advertised in the West Midlands.
Customer-Centric Approach
Daily Rate Trend in the West Midlands
Contractor daily rate distribution trend for jobs in the West Midlands citing Customer-Centric Approach.
