2nd Line Support Jobs in the South West

Second Line Support
England > South West

The median Second Line Support salary in the South West is £31,500 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 100 211 201
Rank change year-on-year +111 -10 +42
Permanent jobs requiring a 2nd Line Support 88 81 66
As % of all permanent jobs advertised in the South West 2.45% 0.88% 0.98%
As % of the Job Titles category 2.61% 0.91% 1.11%
Number of salaries quoted 78 81 62
10th Percentile - £26,250 £27,000
25th Percentile £29,750 £28,500 £28,500
Median annual salary (50th Percentile) £31,500 £33,500 £35,000
Median % change year-on-year -5.97% -4.29% +16.67%
75th Percentile £33,750 £37,000 £38,750
90th Percentile £38,750 £43,750 £43,288
England median annual salary £31,500 £31,125 £32,000
% change year-on-year +1.20% -2.73% +6.67%

All Permanent IT Job Vacancies
South West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 3,366 8,908 5,965
% of permanent jobs with a recognized job title 93.87% 96.25% 89.00%
Number of salaries quoted 2,014 6,534 3,700
10th Percentile £27,250 £28,000 £29,000
25th Percentile £37,500 £36,365 £37,500
Median annual salary (50th Percentile) £52,500 £50,000 £52,500
Median % change year-on-year +5.00% -4.76% +5.00%
75th Percentile £63,750 £63,750 £68,750
90th Percentile £77,500 £77,500 £78,750
England median annual salary £57,000 £53,500 £60,800
% change year-on-year +6.54% -12.01% +1.33%

2nd Line Support
Job Vacancy Trend in the South West

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for 2nd Line Support in the South West

2nd Line Support
Salary Trend in the South West

3-month moving average salary quoted in jobs citing 2nd Line Support in the South West.

Salary trend for 2nd Line Support in the South West

2nd Line Support
Salary Histogram in the South West

Salary distribution for jobs citing 2nd Line Support in the South West over the 6 months to 16 May 2025.

Salary histogram for 2nd Line Support in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Devon +44 38 £31,500 +8.62% 4
Wiltshire +44 12 £33,500 - 4
Dorset +38 12 £30,000 -18.92% 6
Gloucestershire +69 10 £37,500 +20.00% 2
Cornwall +17 7 £31,500 +5.00% 1
Somerset +6 5 £32,500 +12.07% 2
Bristol +43 4 £31,500 -3.08% 6
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South West

For the 6 months to 16 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring 2nd Line Support in the job title.

1 59 (67.05%) Microsoft 365
2 51 (57.95%) Azure
2 51 (57.95%) Active Directory
3 50 (56.82%) Problem-Solving
4 47 (53.41%) Customer Service
5 42 (47.73%) Microsoft
6 34 (38.64%) Firewall
7 31 (35.23%) Network+ Certification
8 29 (32.95%) Windows
9 28 (31.82%) Microsoft Exchange
10 26 (29.55%) Microsoft Certification
10 26 (29.55%) MCITP
11 25 (28.41%) Social Skills
12 23 (26.14%) ITIL
12 23 (26.14%) DNS
13 21 (23.86%) Windows Server
14 20 (22.73%) Microsoft Intune
14 20 (22.73%) Entra ID
15 19 (21.59%) Driving Licence
16 16 (18.18%) VMware
17 15 (17.05%) VLAN
17 15 (17.05%) OneDrive
18 14 (15.91%) Cybersecurity
19 13 (14.77%) VMware Infrastructure
20 12 (13.64%) SLA
20 12 (13.64%) VPN
21 11 (12.50%) Finance
21 11 (12.50%) Legal
21 11 (12.50%) Retail
21 11 (12.50%) Mac OS

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (31.82%) Microsoft Exchange
2 4 (4.55%) SharePoint
Cloud Services
1 59 (67.05%) Microsoft 365
2 51 (57.95%) Azure
3 20 (22.73%) Entra ID
4 15 (17.05%) OneDrive
5 2 (2.27%) Cloud Computing
6 1 (1.14%) AWS
Communications & Networking
1 34 (38.64%) Firewall
2 23 (26.14%) DNS
3 15 (17.05%) VLAN
4 12 (13.64%) VPN
5 10 (11.36%) LAN
5 10 (11.36%) WAN
6 9 (10.23%) DHCP
6 9 (10.23%) Remote Desktop
7 7 (7.95%) IPsec
7 7 (7.95%) Wi-Fi
8 2 (2.27%) Intrusion Detection
Database & Business Intelligence
1 5 (5.68%) Amazon RDS
2 1 (1.14%) SQL Server
General
1 25 (28.41%) Social Skills
2 11 (12.50%) Finance
2 11 (12.50%) Legal
2 11 (12.50%) Retail
3 8 (9.09%) Analytical Skills
3 8 (9.09%) Games
4 3 (3.41%) Manufacturing
4 3 (3.41%) Marketing
5 1 (1.14%) Organisational Skills
Miscellaneous
1 19 (21.59%) Driving Licence
Operating Systems
1 29 (32.95%) Windows
2 21 (23.86%) Windows Server
3 11 (12.50%) Mac OS
4 5 (5.68%) Linux
5 1 (1.14%) Windows Server 2016
Processes & Methodologies
1 50 (56.82%) Problem-Solving
2 47 (53.41%) Customer Service
3 23 (26.14%) ITIL
4 14 (15.91%) Cybersecurity
5 9 (10.23%) Case Management
5 9 (10.23%) Change Management
5 9 (10.23%) ITSM
5 9 (10.23%) Service Management
5 9 (10.23%) Ticket Management
6 8 (9.09%) Mentoring
7 6 (6.82%) Service Delivery
8 5 (5.68%) Collaborative Working
8 5 (5.68%) Disaster Recovery
9 4 (4.55%) Customer Experience
9 4 (4.55%) Data Entry
10 3 (3.41%) Agile
11 1 (1.14%) Proactive Maintenance
Programming Languages
1 2 (2.27%) SQL
Qualifications
1 31 (35.23%) Network+ Certification
2 26 (29.55%) MCITP
2 26 (29.55%) Microsoft Certification
3 8 (9.09%) A+ Certification
3 8 (9.09%) Security Cleared
4 6 (6.82%) SC Cleared
5 5 (5.68%) Degree
Quality Assurance & Compliance
1 12 (13.64%) SLA
System Software
1 51 (57.95%) Active Directory
2 13 (14.77%) VMware Infrastructure
3 6 (6.82%) Hyper-V
Systems Management
1 20 (22.73%) Microsoft Intune
2 5 (5.68%) SCCM
Vendors
1 42 (47.73%) Microsoft
2 16 (18.18%) VMware
3 2 (2.27%) Oracle
4 1 (1.14%) HP
4 1 (1.14%) Thales