2nd Line Support Jobs in the South West

Second Line Support
England > South West

The median Second Line Support salary in the South West is £33,500 per year according to job vacancies posted during the 6 months to 15 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 211 201 244
Rank change year-on-year -10 +43 -19
Permanent jobs requiring a 2nd Line Support 81 66 76
As % of all permanent jobs advertised in the South West 0.88% 0.98% 0.93%
As % of the Job Titles category 0.91% 1.11% 0.97%
Number of salaries quoted 81 62 73
10th Percentile £26,250 £27,000 £24,500
25th Percentile £28,500 £28,500 £26,250
Median annual salary (50th Percentile) £33,500 £35,000 £30,000
Median % change year-on-year -4.29% +16.67% +9.09%
75th Percentile £37,000 £38,750 £35,000
90th Percentile £43,750 £43,288 £37,000
England median annual salary £31,125 £32,000 £30,000
% change year-on-year -2.73% +6.67% +5.26%

All Permanent IT Job Vacancies
South West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 8,908 5,965 7,833
% of permanent jobs with a recognized job title 96.25% 89.00% 96.18%
Number of salaries quoted 6,534 3,700 5,112
10th Percentile £28,000 £29,000 £29,025
25th Percentile £36,365 £37,500 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +11.11%
75th Percentile £63,750 £68,750 £65,000
90th Percentile £77,500 £78,750 £77,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

2nd Line Support
Job Vacancy Trend in the South West

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for 2nd Line Support in the South West

2nd Line Support
Salary Trend in the South West

3-month moving average salary quoted in jobs citing 2nd Line Support in the South West.

Salary trend for 2nd Line Support in the South West

2nd Line Support
Salary Histogram in the South West

Salary distribution for jobs citing 2nd Line Support in the South West over the 6 months to 15 May 2024.

Salary histogram for 2nd Line Support in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Dorset -31 23 £37,000 -1.33% 1
Bristol +7 17 £32,500 +8.33% 7
Devon -4 11 £29,000 -10.77% 2
Somerset +8 9 £29,000 -7.94% 1
Wiltshire -5 9 £33,500 -1.47% 2
Gloucestershire -21 5 £31,250 -10.71% 3
Cornwall - 3 £30,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South West

For the 6 months to 15 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring 2nd Line Support in the job title.

1 55 (67.90%) Microsoft
2 54 (66.67%) Active Directory
3 46 (56.79%) Microsoft 365
4 43 (53.09%) Windows
5 31 (38.27%) Azure
6 29 (35.80%) Microsoft Exchange
7 26 (32.10%) VMware
8 25 (30.86%) Hyper-V
8 25 (30.86%) VMware Infrastructure
8 25 (30.86%) Windows Server
9 24 (29.63%) Google
10 23 (28.40%) Problem-Solving
11 22 (27.16%) GCP
11 22 (27.16%) AWS
12 20 (24.69%) Security Cleared
13 18 (22.22%) SC Cleared
13 18 (22.22%) Microsoft Certification
13 18 (22.22%) Social Skills
13 18 (22.22%) Customer Service
14 17 (20.99%) Firewall
14 17 (20.99%) Microsoft Intune
15 14 (17.28%) Citrix
15 14 (17.28%) SharePoint
16 13 (16.05%) LAN
16 13 (16.05%) WAN
16 13 (16.05%) Mobile Device Management
17 12 (14.81%) SCCM
17 12 (14.81%) Degree
17 12 (14.81%) DBS Check
18 11 (13.58%) A+ Certification

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (35.80%) Microsoft Exchange
2 14 (17.28%) SharePoint
3 7 (8.64%) SharePoint 2010
3 7 (8.64%) SharePoint 2013
4 1 (1.23%) Confluence
Applications
1 11 (13.58%) Microsoft Office
Cloud Services
1 46 (56.79%) Microsoft 365
2 31 (38.27%) Azure
3 22 (27.16%) AWS
3 22 (27.16%) GCP
4 5 (6.17%) Entra ID
5 4 (4.94%) Dynamics 365
6 2 (2.47%) OneDrive
7 1 (1.23%) WhatsApp
Communications & Networking
1 17 (20.99%) Firewall
2 13 (16.05%) LAN
2 13 (16.05%) WAN
3 10 (12.35%) Network Security
4 4 (4.94%) DHCP
4 4 (4.94%) DNS
5 2 (2.47%) IPsec
5 2 (2.47%) VLAN
5 2 (2.47%) VPN
5 2 (2.47%) Wi-Fi
Database & Business Intelligence
1 1 (1.23%) SQL Server
Development Applications
1 1 (1.23%) JIRA
General
1 18 (22.22%) Social Skills
2 6 (7.41%) Analytical Skills
2 6 (7.41%) Finance
2 6 (7.41%) Marketing
3 2 (2.47%) Advertising
3 2 (2.47%) Manufacturing
4 1 (1.23%) Law
4 1 (1.23%) Organisational Skills
Libraries, Frameworks & Software Standards
1 1 (1.23%) CSS
1 1 (1.23%) HTML
Miscellaneous
1 10 (12.35%) Onboarding
2 7 (8.64%) Driving Licence
3 2 (2.47%) Self-Motivation
4 1 (1.23%) Management Information System
4 1 (1.23%) Smartphone
Operating Systems
1 43 (53.09%) Windows
2 25 (30.86%) Windows Server
3 10 (12.35%) Mac OS
4 6 (7.41%) Windows 10
5 4 (4.94%) Linux
6 2 (2.47%) Windows 7
6 2 (2.47%) Windows 8
6 2 (2.47%) Windows Server 2008
6 2 (2.47%) Windows Server 2012
Processes & Methodologies
1 23 (28.40%) Problem-Solving
2 18 (22.22%) Customer Service
3 13 (16.05%) Mobile Device Management
4 11 (13.58%) Server Virtualisation
5 10 (12.35%) Computer Science
6 9 (11.11%) ITIL
7 6 (7.41%) CRM
8 5 (6.17%) Service Delivery
9 4 (4.94%) Asset Management
9 4 (4.94%) Software Asset Management
10 2 (2.47%) Collaborative Working
10 2 (2.47%) ITSM
10 2 (2.47%) Mentoring
11 1 (1.23%) Agile
11 1 (1.23%) Coaching
11 1 (1.23%) Critical Thinking
11 1 (1.23%) Data Security
11 1 (1.23%) Quality Management
11 1 (1.23%) Service Management
11 1 (1.23%) Technical Leadership
Programming Languages
1 7 (8.64%) SQL
Qualifications
1 20 (24.69%) Security Cleared
2 18 (22.22%) Microsoft Certification
2 18 (22.22%) SC Cleared
3 12 (14.81%) DBS Check
3 12 (14.81%) Degree
4 11 (13.58%) A+ Certification
5 10 (12.35%) Computer Science Degree
5 10 (12.35%) MCP
6 7 (8.64%) MCITP
6 7 (8.64%) MCSE
Quality Assurance & Compliance
1 4 (4.94%) SLA
2 1 (1.23%) Cyber Essentials
2 1 (1.23%) Cyber Essentials PLUS
2 1 (1.23%) ISO/IEC 27001
System Software
1 54 (66.67%) Active Directory
2 25 (30.86%) Hyper-V
2 25 (30.86%) VMware Infrastructure
3 11 (13.58%) XenDesktop
4 8 (9.88%) XenApp
5 4 (4.94%) VMware Workstation
Systems Management
1 17 (20.99%) Microsoft Intune
2 12 (14.81%) SCCM
3 1 (1.23%) Opsgenie
Vendors
1 55 (67.90%) Microsoft
2 26 (32.10%) VMware
3 24 (29.63%) Google
4 14 (17.28%) Citrix
5 11 (13.58%) Cisco
5 11 (13.58%) Dell
5 11 (13.58%) HP
5 11 (13.58%) Symantec
6 5 (6.17%) ServiceNow
7 2 (2.47%) Apple
7 2 (2.47%) Aruba
8 1 (1.23%) AppDynamics
8 1 (1.23%) Sophos