2 of 2 2nd Line Support Jobs in the East Midlands

which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. The 2nd Line Support Engineer provides advanced technical support for incidents, service requests, hardware, and build activities escalated from … resolve complex issues that cannot be handled at 1st Line. Ensures timely resolution, quality builds, and reliable hardware deployment across the organisation. The 2nd line support engineer works closely with resolver teams, contributes to knowledge sharing, and supports the stability and improvement of IT services. ...

proactive and highly experienced IT Support Specialist to act as the first point of escalation for IT queries, providing 1st and 2nd line support across the business. You’ll help maintain our IT hardware, software, and infrastructure while delivering reliable, helpful support … tasks. The role includes onboarding/offboarding staff, managing hardware resources, and supporting wider IT projects and infrastructure activities. Key Responsibilities Provide 1st and 2nd line IT support to 130+ users Log and manage support tickets through the ITSM system Resolve issues ...