8 of 8 2nd Line Support Jobs in the East Midlands

2nd Line Support Engineer Location: Northampton Job Type: Full-time, Permanent The Role Our client is a well-established Managed Service Provider looking to expand their technical support team with an experienced 2nd Line Support Technician. … provide 2nd line technical support across IT systems, telephony, networking, and connectivity, ensuring users receive efficient and effective support. You'll also work closely with 1st and 3rd line teams to resolve more complex issues and help improve overall service delivery. Key Responsibilities ...

2nd Line Support Engineer Location: Northampton Job Type: Full-time, Permanent The Role Our client is a well-established Managed Service Provider looking to expand their technical support team with an experienced 2nd Line Support Technician click apply ...

Support Engineer (1st/2nd Line) Day/Night Shift pattern 4 on 4 off. If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in. This … repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. And importantly, the people leading this team started exactly where ...

Summary Provide first and second-line technical support to end users, ensuring the timely resolution of IT incidents and service requests. Support desktop hardware, software, user accounts, networks, and business applications while delivering excellent customer service and maintaining agreed service levels. Key Responsibilities … issues to senior engineers when appropriate. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools 2nd Line Support Troubleshoot more complex desktop, laptop, printer, and peripheral issues. Diagnose Windows operating system and Microsoft 365 problems. Configure ...

in. This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. And importantly, the people leading … build experience handling real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand ...

Life on the team An opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenters Global Command Centre. This will be a busy and exciting time … knowledge of SQL, Wintel, Messaging, Patching and Operations would be highly beneficial. Some Network Infrastructure support experience/exposure at a second line level Working knowledge of application, incident management tool with quality incident management skills. Experience in a 2nd Line Support ...

designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform … role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. ...

Life on the team An opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenters Global Command Centre. This will be a busy and exciting time ...