15 of 15 3rd Line Engineer Jobs in the Midlands

Join a Leading Managed Service Provider as a 3rd Line IT Engineer! Are you a highly skilled and proactive 3rd Line Engineer or an experienced 2nd line engineer looking to step up into a 3rd line role and looking to make a significant … fresh ideas, and recognising individual strengths. If you thrive in a consultative atmosphere and are ready to grow, innovate, and succeed, this is the place for you! The Opportunity: 3rd Line Engineer (IT Systems Focus) Reporting To: Head of Engineering Hours: 37.5 hours per week, Monday to Friday (between 8am and 6pm) This pivotal role … The successful candidate will possess a strong technical background, seeking to take on or continue in a senior escalation role. Essential Experience & Skills Experience & Progression: Proven experience in a 3rd Line Support role within the IT sector, OR you are an experienced 2nd Line Support professional ready to move into a senior escalation (3rd More ❯

3rd Line Support Engineer | Birmingham | £35k-45k Oscar Technology has partnered with a leading MSP in Birmingham to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. … a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more. Health reimbursement plan. Electric vehicle leasing program. Complimentary parking. Numerous training and professional development opportunities. 3rd Line Support Engineer | Birimingham | £35k-£45k Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about More ❯

An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver with deep … technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for … internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rd line IT More ❯

3rd Line MSP Engineer - £45,000 Location: Birmingham (hybrid)Salary: £45,000 Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team … supporting a diverse portfolio of clients across multiple industries. Key Responsibilities Provide 3rd line technical support for escalated incidents and service requests. Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure. Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments. Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco). Implement … 2nd line teams to ensure smooth escalation and knowledge sharing. Participate in project delivery, system documentation, and continual service improvement. Essential Skills & Experience Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP. Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft More ❯

3rd Line Infrastructure Engineer We are in search of a 3rd Line Infrastructure Engineer to join Leidos UK within the Defence Team, based Herefordshire. In response to the success of the growing business, Leidos requires a number of 3rd Line Infrastructure Engineers to support this expansion by More ❯

What are we Looking For? Job title: 3rd Line Engineer Reports to: Head of Engineering Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) What is the Role? We are seeking a highly skilled and proactive 3rd Line Engineer to join … This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless integration of new customers into our service ecosystem. Key Tasks & Accountabilities Technical Support & Escalations Provide expert-level troubleshooting and resolution for … Monitor and manage internal networks, servers, and cloud services. Ensure internal systems are secure, resilient, and optimised for performance. What will You Bring? Experience & Competencies Proven experience in a 3rd Line Support role within IT and/or Telecoms. Ability to resolve complex technical issues across infrastructure, networking, and telecom systems. Proficient in root cause analysis and More ❯

3rd Line Network Support Engineer - CCNP, LAN, WAN, Fortinet, Firewalls, SD-Wan - £45,000 - £55,000 - Northampton - Hybrid We are working exclusively with a fast-growing Systems Integrator and Managed Service Provider to find a 3rd Line Network Support Engineer. You will be working with aa wide variety of clients in terms … days at home. There is an on call rota that is 1 in 5 and you will receive an on call bonus. Key Skills: CCNP Proven MSP experience at 3rd Line level LAN/WAN/SD-Wan Good routing protocols - OSPF, BGP Layer 2 and Layer 3 routing & switching environments FortiGate Firewall policies Web filtering, application … opportunity to join a fast paced, gorwin business that will support you to be the best you can be with certifications and development on offer to help you progress. 3rd Line Network Support Engineer CCNP, LAN, WAN, Fortinet, Firewalls, SD-Wan - £45,000 - £55,000 - Northampton - Hybrid More ❯

3rd Line Infrastructure Engineer We are in search of a 3rd Line Infrastructure Engineer to join Leidos UK within the Defence Team, based Herefordshire. In response to the success of the growing business, Leidos requires a number of 3rd Line Infrastructure Engineers to support this expansion by More ❯

What are we Looking For? Job title: 3rd Line Engineer Reports to: Head of Engineering Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) What is the Role? We are seeking a highly skilled and proactive 3rd Line Engineer to join More ❯

Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, Scripting - 45K - office based role - 2026 start. Are you a Senior IT Support Engineer with client-facing experience? Do you have … experience working with Windows Server 2016-2022 & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU? ROLE: We have a 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy working in BAU and … service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute More ❯

Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, Scripting - 45K - office based role - 2026 start. Are you a Senior IT Support Engineer with client-facing experience? Do you have … experience working with Windows Server 2016-2022 & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU? ROLE: We have a 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy working in BAU and … service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute More ❯

Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, Scripting - 45K - office based role - 2026 start. Are you a Senior IT Support Engineer with client-facing experience? Do you have … experience working with Windows Server 2016-2022 & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU? ROLE: We have a 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy working in BAU and … service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute More ❯

Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server , SQL, Cisco, Active Directory, Power BI, Scripting - 45K - office based role - 2026 start. Are you a Senior IT Support Engineer with client-facing experience? Do you have experience working More ❯

Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server , SQL, Cisco, Active Directory, Power BI, Scripting - 45K - office based role - 2026 start. Are you a Senior IT Support Engineer with client-facing experience? Do you have experience working More ❯

We are working exclusively with a fast-growing Systems Integrator and Managed Service Provider to find a 3rd Line Network Support Engineer. You will be working with aa wide variety of clients in terms of size and verticals, so you will be working with lots of different solutions. There is exceptional growth and development on offer. You … days at home. There is an on call rota that is 1 in 5 and you will receive an on call bonus. Key Skills: CCNP Proven MSP experience at 3rd Line level LAN/WAN/SD-Wan Good routing protocols - OSPF, BGP Layer 2 and Layer 3 routing & switching environments FortiGate firewall policies Web filtering, application More ❯