Service Assurance Manager
- Hiring Organisation
- Areti Group | B Corp™
- Location
- Reading, England, United Kingdom
fault tickets, incident logs, and service updates Contribute to process improvement across assurance, escalation, and support workflows What You’ll Need to Succeed Essential Skills & Experience Strong experience in service assurance, technical support, fault management, or telecoms operations Advanced understanding of broadband and connectivity services including FTTP, Ethernet, Leased … Line, and VoIP Strong troubleshooting and diagnostic skills across connectivity and network-related services Good understanding of incident management, fault progression, and service restoration processes Solid grounding in Layer 2 and Layer 3 networking concepts Experience managing suppliers, carriers, or wholesale partners in an operational environment Excellent organisational skills ...