4 of 4 Break/Fix Jobs in the North of England

lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Undertake day to day operational work (including server / desktop / laptop / patching / LAN / printer / software) in designated customer sites to meet SLA and KPI requirements, ensuring that all … ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of all employees. Escalate to the Service Delivery Manager / Service Operations Manager any issues with the services Ricoh provide that will not meet the respective service / project delivery targets. Completes any other relevant duties applicable to … the scope of the role as requested to meet the requirements of the contract or if requested by the Service Delivery Manager / Service Operations Manager. Ensure Minor Change, Incidents and any Work Package or Project work are scheduled / undertaken to ensure that all agreed timescales and service levels are met. Maximise revenue by identifying potential business More ❯

end user. To provide printer support (Docucare) Perform Break fix on all desktop equipment. To perform IMAC activities To ensure all drop ins / walk ups are logged on the ticketing system. Complete all allocated calls and maintain regular contact with call scheduler. To diagnose problems accurately using all the available resources and … skills Must be able to commute to Lytham five days a week Must have 2+ years experience in traditional a traditional IT Support role (Active directory, Windows support, break fix etc) Must have eligibility to complete SC clearance Please feel free to apply if you meet the criteria. More ❯

support. About the role: As an IT Customer Support Engineer you’ll respond to service calls across a 75-mile radius of the Ossett head office, providing hardware break-fix support, preventative maintenance and on-site technical expertise while maintaining exceptional customer communication and working within strict SLA requirements. Key responsibilities: Respond to service … calls on client sites Handle hardware break-fix tasks and deployments, meeting required SLAs Troubleshoot, diagnose and resolve complex technical faults with real-time updates Conduct comprehensive preventative maintenance with full activity documentation Maintain an in-depth technical knowledge of company products, services and solutions Update tickets and call records in real time using More ❯

users, with a tight SLA if applicable Ensure Timely and responsive communications both to internal and external stakeholders as required. Skills and experience: Competent in Technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems Able to obtain the required level of security clearance (with no caveats) required More ❯