Field Services Engineer - 2nd Line
- Hiring Organisation
- vertex-it-solutions
- Location
- Swindon, Wiltshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £33,000 - £35,000 per annum
required Service Level Agreement (SLA). Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation … resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate ...