Interim Strategic Customer Success Manager
- Location
- Greater London, England, United Kingdom
identification of new expansion opportunities You will act as a strategic "trusted advisor," multithreading across stakeholder groups to align platform capabilities with customer business goals. By leveraging usage data and high-touch engagement, you will ensure long-term ROI for your clients while providing a critical feedback loop … internal Product and Marketing teams to inform future business strategy Deliver against core retention metrics, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and Logo Retention, for a portfolio of mid-market organisations Manage all commercial aspects of the customer relationship, leading independent renewal negotiations and ensuring ...