25 of 25 Case Management Jobs in the Midlands

Senior Case Management Systems Developer Location: (hybrid working considered in Leeds/Derby/Birmingham) A leading professional services organisation is seeking an experienced Senior Case Management Systems Developer to join its growing Systems Development team. This is a key technical role focused on enhancing and maintaining legal case management systems, with an emphasis … legal operations. This role involves close collaboration with legal, IT, and compliance stakeholders to ensure technology supports efficient, secure, and scalable service delivery. Key Responsibilities: Design, develop, and enhance case management workflows and integrations, primarily within Partner for Windows/P4W. Develop data integrations and transfers using SQL, SSIS, and related toolsets. Analyse business requirements and translate them … across departments to identify opportunities for system and workflow improvement. Support the wider IT function on infrastructure and security alignment. Required Experience and Skills: Demonstrable experience developing within legal case management systems such as P4W, Visualfiles, Proclaim or similar. Proficiency in SQL and database administration. Experience with reporting tools such as SSRS and Power BI. Familiarity with scripting More ❯

Senior Case Management Systems Developer Location: (hybrid working considered in Leeds/Derby/Birmingham) A leading professional services organisation is seeking an experienced Senior Case Management Systems Developer to join its growing Systems Development team. This is a key technical role focused on enhancing and maintaining legal case management systems, with an emphasis … legal operations. This role involves close collaboration with legal, IT, and compliance stakeholders to ensure technology supports efficient, secure, and scalable service delivery. Key Responsibilities: Design, develop, and enhance case management workflows and integrations, primarily within Partner for Windows/P4W. Develop data integrations and transfers using SQL, SSIS, and related toolsets. Analyse business requirements and translate them … across departments to identify opportunities for system and workflow improvement. Support the wider IT function on infrastructure and security alignment. Required Experience and Skills: Demonstrable experience developing within legal case management systems such as P4W, Visualfiles, Proclaim or similar. Proficiency in SQL and database administration. Experience with reporting tools such as SSRS and Power BI. Familiarity with scripting More ❯

Senior Case Management Systems Developer Location: (hybrid working considered in Leeds/Derby/Birmingham) A leading professional services organisation is seeking an experienced Senior Case Management Systems Developer to join its growing Systems Development team. This is a key technical role focused on enhancing and maintaining legal case management systems, with an emphasis … legal operations. This role involves close collaboration with legal, IT, and compliance stakeholders to ensure technology supports efficient, secure, and scalable service delivery. Key Responsibilities: Design, develop, and enhance case management workflows and integrations, primarily within Partner for Windows/P4W. Develop data integrations and transfers using SQL, SSIS, and related toolsets. Analyse business requirements and translate them … across departments to identify opportunities for system and workflow improvement. Support the wider IT function on infrastructure and security alignment. Required Experience and Skills: Demonstrable experience developing within legal case management systems such as P4W, Visualfiles, Proclaim or similar. Proficiency in SQL and database administration. Experience with reporting tools such as SSRS and Power BI. Familiarity with scripting More ❯

Senior Case Management Systems Developer Location: (hybrid working considered in Leeds/Derby/Birmingham) A leading professional services organisation is seeking an experienced Senior Case Management Systems Developer to join its growing Systems Development team. This is a key technical role focused on enhancing and maintaining legal case management systems, with an emphasis More ❯

build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Employee Relations Manager, the Employee Relations Specialist will support managers with full case management and administrative support on ER issues including disciplinary, grievance, absence management, probation, AWOL, flexible working, investigations, restructures, Consultations and TUPE. This is a hybrid working role … do: Advise, guide and support managers with all matters relating to employee relations in line with Telent specific policies and procedures both at the informal and formal stages Effective case management of people related issues such as: disciplinaries, performance management, employment tribunals, grievance, and absence management. Effective co-ordination and support of Consultations and TUPE situations. Providing … and are skilled at handling complex cases with discretion and fairness. Key Requirements: Experience of providing HR ER advice in line with relevant policies and legislation, ideally in a case management set up. Experience of working on significant TUPEs, Consultations and restructure processes Well organised with the ability to plan, prioritise and manage high volume of case More ❯

build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Employee Relations Manager, the Employee Relations Specialist will support managers with full case management and administrative support on ER issues including disciplinary, grievance, absence management, probation, AWOL, flexible working, investigations, restructures, Consultations and TUPE. This is a hybrid working role … do: Advise, guide and support managers with all matters relating to employee relations in line with Telent specific policies and procedures both at the informal and formal stages Effective case management of people related issues such as: disciplinaries, performance management, employment tribunals, grievance, and absence management. Effective co-ordination and support of Consultations and TUPE situations. Providing … and are skilled at handling complex cases with discretion and fairness. Key Requirements: Experience of providing HR ER advice in line with relevant policies and legislation, ideally in a case management set up. Experience of working on significant TUPEs, Consultations and restructure processes Well organised with the ability to plan, prioritise and manage high volume of case More ❯

at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities Key Responsibilities: Data Management: Ensure all data requirements for a portfolio of contracts are met efficiently and effectively. Team Leadership: Provide effective line management and supervision to Data Administrators. Data Integrity: Oversee … the daily input of accurate data into local databases, CGL case management system (CRiiS), and NDTMS. Reporting: Interpret and utilise internal and external reports to ensure accurate reflection of activities. Compliance: Ensure timely and high-quality data submissions, such as NDTMS or Social Value Portal. Operational Alignment: Work closely with the Deputy Services Manager to integrate data systems … with operational requirements. Expert Guidance: Provide expert advice on case management systems, NDTMS, DIP, safeguarding, prescribing, family services, and other areas. System Development: Create dataset and system specifications and perform system testing. About You: Knowledge: Familiarity with NDTMS processes and highly proficient in Excel and Word. Analytical Skills: Ability to analyse complex datasets and write detailed reports. Performance More ❯

require to work on other DT projects as needed. About you: Experience of project management. Strong understanding of HR & Payroll end to end business processes, particularly around Employee Information Management, Time and Attendance Management, Performance Management, Case Management, Employee Self-Service (ESS) & Manager Self-Service (MSS). Hands-on expertise on solution testing and organising … user acceptance testing. Experience of identifying and finding solutions to problems. Experience at identifying opportunities and evaluating and mitigating issues and risks. Knowledge of project management methodologies and frameworks, such as PRINCE 2 and Agile. Benefits Flexitime and hybrid working model (subject to criteria) Enhanced contributory Pension Enhanced Maternity & Paternity allowance 25 days annual leave plus statutory bank holidays More ❯

in your allocated function Understand business priorities and workforce plans to align HR strategies accordingly Support the implementation of HR initiatives that drive engagement, retention, and performance Employee Relations & Case Management Provide expert advice on Employee Relations matters (e.g. disciplinary, grievance, absence, performance) in line with CCS policy and employment law Coach managers to handle employee concerns proactively … HRBPs and members of the HR team to ensure consistency and share best practices What We're Looking For Essential Proven experience in a generalist HR role with strong case management knowledge CIPD Level 5 qualified (or equivalent experience) Excellent knowledge of UK employment law and HR best practices Ability to influence, advise, and coach at all levels … Strong organisational skills with a proactive, solutions-focused approach Desirable Experience in housing, construction, or operational field-based environments Understanding of TUPE, restructuring, and change management Experience working with Trade Unions Personal Attributes You value honesty and share knowledge for the greater good. You are committed to continuous improvement and teamwork. You take responsibility for your work and encourage More ❯

will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be … when required. The TSDs global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China, EU and Russia Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand in hand with JLR … generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where required Presenting and demonstrating the product and features where More ❯

heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and … of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence … delivery. The successful person will conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience, ideally within a SaaS or tech organsation, which includes a minimum 5 years in a people leadership role More ❯

Automotive SPICE (ASPICE) process framework, including systems engineering, software engineering, coding, and all levels of functional testing. Beyond core development, ESS also integrates critical supporting processes such as project management, risk assessment, functional safety, and cybersecurity, ensuring compliance with ASPICE standards and delivering reliable, secure, and high-quality embedded systems & solutions. The Role: This role sits within the (BEV … Knowledge/Experience Essential: Good relevant experience of working in a Systems Engineering test and development environment - ideally within the Automotive Sector Model based engineering (MBE) Requirements and test case Management (RM) Good verbal and written communications Analytical and problem solving skills Track record as an effective team player with strong interpersonal skills Relevant experience of system definition More ❯

in functional QA or software testing roles. Strong understanding of testing methodologies (manual, functional, regression). Experience in testing data-centric applications and validating large datasets. Familiarity with test case management tools (e.g., TestRail, Zephyr). Ability to write clear defect reports and collaborate effectively with development teams. Exposure to Agile methodologies and lifecycle practices. Basic knowledge of More ❯

s. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre More ❯

and accuracy when dealing with figures. Good oral and written communication skills. Ability to work in a team environment and autonomously, proactively managing your own caseload. Experience of using Case Management Systems. Knowledge: Knowledge and understanding of Legal Aid Agency rules relating to assessment and recovery of solicitors costs in publicly funded files (preferable). Court rules for More ❯

programme milestones Required Skills & Experience Essential: Proven experience in systems engineering, testing, and development-preferably in automotive propulsion Strong knowledge of model-based engineering (MBE) and requirements/test case management (RM) Excellent problem-solving and analytical skills Proficient in developing test strategies and validation procedures Effective communicator and team collaborator Familiar with system definition, requirements, architecture, integration More ❯

programme milestones Required Skills & Experience Essential: Proven experience in systems engineering, testing, and development-preferably in automotive propulsion Strong knowledge of model-based engineering (MBE) and requirements/test case management (RM) Excellent problem-solving and analytical skills Proficient in developing test strategies and validation procedures Effective communicator and team collaborator Familiar with system definition, requirements, architecture, integration More ❯

As an Administrator, you will play a pivotal role in assisting our commercial banking customers with a variety of queries related to their accounts. Your responsibilities will include: Daily Case Management: Handle a set number of cases allocated to you each day, ensuring timely resolution of customer inquiries. Customer Support: Provide exceptional service by addressing customer queries with More ❯

role could be a great fit. We're looking for a Systems Improvement Specialist to join a leading legal services client. You'll help make their organisation-wide matter management system run smoothly, keep important data accurate, and support colleagues in using it confidently and effectively. This isn't just about fixing issues, it's about finding better ways … sure information is reliable, and creating resources that make people's jobs easier. In this role, you'll be reviewing and improving processes, policies and standards for their matter management system, checking that key contact information such as Courts, Mediators and Experts is correct and kept up to date, and carrying out UX testing to ensure new features work … clear and user-friendly guides and training materials, and run regular system audits while suggesting improvements based on your findings. We're looking for someone with experience using a case management system or a similar database or process platform, who has an eye for detail, enjoys problem-solving, and can explain technical ideas in a clear and straightforward More ❯

Case Management Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯

Forensic Analyst/Technician to conduct forensic examinations of digital devices (e.g. computers, mobile phones) in order to acquire and process evidential data and produce factual reports. Key Responsibilities -Case management and forensic analysis of computer and mobile devices. -Securing and preservation of digital evidence. -Procedure and documentation development. -Contribute to achieving and maintaining quality standards whilst ensuring More ❯

victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we're looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role More ❯

victims of fraud and genuine customers Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution. What we're looking for Adaptable in a fast-paced environment Expert attention to detail would make you a superstar in this role More ❯

challenges and delivering exceptional customer experiences? We're seeking a Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location. Your new role Serve as the primary technical contact for support … cases Manage the full lifecycle of each case-from intake to resolution Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges Communicate clearly and consistently with customers throughout the resolution process Document findings to support internal knowledge sharing and process improvement Identify recurring issues and collaborate with peers to enhance support efficiency Ensure case handling meets service More ❯

challenges and delivering exceptional customer experiences? We're seeking a Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location. Your new role Serve as the primary technical contact for support … cases Manage the full lifecycle of each case-from intake to resolution Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges Communicate clearly and consistently with customers throughout the resolution process Document findings to support internal knowledge sharing and process improvement Identify recurring issues and collaborate with peers to enhance support efficiency Ensure case handling meets service More ❯