1 to 25 of 28 Case Management Jobs in the Midlands

have three direct reports in the form of Team Managers at each office location for High Wycombe, Hemel Hempstead and Livingston, with direct line management responsibility for the full team at the Castle Donington office, acting as Team Manager for this team. Overall team size is approximately 25 roles. … approach to leading a mixture of direct reports team members and departmental managers, finding the right balance to support the differing day to day management needs and priorities of both. Your role will be to lead, mentor, and inspire a team the technical support professionals, fostering a collaborative and … to create new workflows for our customer technical support and returns processes. Managing who has access to what kind of technical support and employing case management principles to work our way right through from the issue being raised to resolution, taking the customer on a positive and efficient More ❯

have three direct reports in the form of Team Managers at each office location for High Wycombe, Hemel Hempstead and Livingston, with direct line management responsibility for the full team at the Castle Donington office, acting as Team Manager for this team. Overall team size is approximately 25 roles. … approach to leading a mixture of direct reports team members and departmental managers, finding the right balance to support the differing day to day management needs and priorities of both. Your role will be to lead, mentor, and inspire a team the technical support professionals, fostering a collaborative and … to create new workflows for our customer technical support and returns processes. Managing who has access to what kind of technical support and employing case management principles to work our way right through from the issue being raised to resolution, taking the customer on a positive and efficient More ❯

cases are handled expediently and with regard to minimising cost and litigation risk. You would have a background in HR, with experience managing ER case work including grievances, complaints and other typical ‘high volume’ cases. There may be more involved cases to be worked on but it would be … escalated from the Frontline Response Team (FLRT) and other channels, ensuring advice is tailored to be best fit for the assigned client business sector. Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability. Please note … that the successful applicant may be required to specialise in the management of long-term absence cases only Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances. Take necessary steps to resolve cases in a timely manner and drive More ❯

in maintaining and enhancing their Business Intelligence solutions and automated tools. You will work with Customer Service, Finance, HR, and divisions to generate valuable management information. Collaborating with a diverse team of technical and data specialists, you will improve reporting capabilities and ensure thorough documentation of any changes to … reporting solutions. Your role will be vital in developing and delivering accurate, reliable, and effective management information to support the organisation's needs. The role is Hybrid with 20% of a working month based in the office either in Leeds, Birmingham or Cardiff. Key Responsibilities: You will be an … captured prior to analysis and development. Lead in the design and support of robust routines for the production and delivery of reliable, accurate, agreed Management Information from key systems (case management, telephony, finance and HR). Assess requirements, design solutions, document models, and deliver ETL solutions using More ❯

Working as a member of the Systems Support team to: Ownership of the support function, driving initiatives and improvements to maximise customer satisfaction Line management duties of Support Team members including employee appraisals Identify team training requirements to fulfill customer support agreements Management and reporting of KPIs within … customer SLAs Key decision maker in prioritisation, delegation and escalation of systems support Develop the case management system to ensure efficient and effective customer service Work with Sales to communicate opportunities arising from support cases and upcoming contract renewals Administer out of hours support rotas to ensure adequate … Support cover is in place Travel and work on customer sites as required Qualifications, Skills, Training & Experience Proven experience in a leadership or team management position Demonstrated skills and understanding of the configuration and support of software and IT based systems Experienced in the use and administration of Microsoft More ❯

Quote/Order/Invoice) Marketing and campaigns Awareness of add-ons e.g. Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 & Power Platform. Dynamics 365/CRM Customisation and configuration including More ❯

services throughout the UK. The majority of our services are commissioned by Integrated Care Boards (ICB's - formerly known as Clinical Commissioning Groups) and Case Management Organisations. Our success has been built on our commitment to delivering outstanding, honest, and affordable services to individuals and to their funders. … Our senior management team has been instrumental in the Group's success. With one of the most entrepreneurial and dedicated management teams in the healthcare sector, we continue to set the bar in providing the finest acuity care around the UK Vacancy Location First Floor Suite Shire Hall More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

Do you thrive in a role that blends leadership, casework, and strategy? We are looking for Casework Services Manager to lead a team of Case Officers and Coordinators, ensuring they provide high-quality, person-centred advice and support. You'll oversee case management, maintain quality assurance, and … to ensure beneficiaries receive the best possible support. You'll oversee caseloads, identify trends, and contribute to national planning while ensuring high standards through case reviews and audits. Managing area budgets and financial approvals will also be a key part of your role, alongside leading and developing a dedicated … team of Case Officers. What You Will Bring: Proven experience in a customer-focused environment Understanding of safeguarding and supporting vulnerable adults Knowledge of the UK benefits system Strong ability to provide advice and guidance You will be contracted to your home address. You will be expected to work More ❯

Your day-to-day work will involve: Working within a busy, collaborative and supportive administrative team Data entry using a variety of platforms e.g. Case management system Meeting administration including notetaking at multi-agency meetings Extensive use of Microsoft Office 365 applications to process and monitor work, using More ❯

agency placements and promote successful completions. Maintain all service users' records in accordance with organisational requirements ensuring that all information is updated onto the case management system in a timely and accurate manner. Community Payback Essential Experience Effective inter-personal skills with the ability to supervise people constructively More ❯