6 of 6 Case Management Jobs in the North East

Central Government client. This role will play a key part in shaping the vision, roadmap and delivery approach for both an internal case management system and a citizen-facing digital service , ensuring alignment with Government Digital Service (GDS) standards . You will own the problem space, working closely … Strong stakeholder engagement and communication skills Experience managing complexity within large organisations Desirable experience Central Government or Public Sector delivery experience Experience working on case management systems or workflow platforms Experience supporting service assessments Experience mentoring Associate Product Managers or Product Owners Passion for building services that improve ...

discovery workshops and translate business needs into functional designs Analyse current CRM processes, pain points, and operating model. Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing Design and build functional Proof of Concepts to validate requirements and solution fit Work closely with solution architects … stakeholders throughout delivery Your Profile Essential skills/knowledge/experience: Strong hands-on experience with Dynamics 365 Customer Service Proven ability to configure case lifecycle, SLAs, queues, knowledge management, and reporting Experience building functional POCs and demos Solid understanding of customer service processes and contact centre operations ...

year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power … capabilities with configuration and customisation Desirable skills/knowledge/experience: Experience with Copilot, AI-enabled customer service, or knowledge management solutions Exposure to public sector or highly regulated industry programmes ...

year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding xkybehq of Power Platform (Power Apps, Power Automate, Dataverse … capabilities with configuration and customisation Desirable skills/knowledge/experience: Experience with Copilot, AI-enabled customer service, or knowledge management solutions Exposure to public sector or highly regulated industry programmes ...

major public-sector bids (typically £20M-£200M+). Own the end-to-end solution design across cloud, AI, data, integration and CX/case-management platforms. Shape competitive, compelling technical proposals, working alongside bid, pricing and commercial teams. Act as the senior customer-facing architect, running discovery sessions ...

major public-sector bids (typically £20M-£200M+). Own the end-to-end solution design across cloud, AI, data, integration and CX/case-management platforms. Shape competitive, compelling technical proposals, working alongside bid, pricing and commercial teams. Act as the senior customer-facing architect, running discovery sessions ...