backup solutions and VoIP systems. Level 3 Tasks Handling escalations from Level 1 and 2 teams. Managing server migrations, Microsoft 365 implementations, and onboarding new clients. IT consultancy and project management, ensuring solutions are designed and implemented efficiently. Working closely with on-site engineers and end-users to More ❯
Testing. The team is responsible for managing the testing processes for various network partner markets according to route specifications, as well as overseeing multiple clientonboarding workflows into Visa/VPL environments. Business testing/User acceptance testing must be aligned with network partner and client … support during testing phases. Providing bespoke test completion reports upon the conclusion of testing phases. Participating in various stages of testing, including Network UAT, Client testing, and production testing. Maintaining the ability to work under pressure, both in terms of deliverable deadlines and communication with managers and resources in More ❯
Technical Support Team Leader Deeside £28K + Pension, Bonus and private healthcare A Technical Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. … Project Management: Develop project timelines and ensure milestones are achieved and identify potential risks and implement mitigation strategies. * Customer Liaison: Arrange and conduct onboarding meetings with customers to understand their requirements and expectations. * Supplier Coordination: Liaise with suppliers to place and monitor equipment orders and service activations and More ❯
Technical Support Team Leader Deeside £28K + Pension, Bonus and private healthcare A Technical Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. … Project Management: Develop project timelines and ensure milestones are achieved and identify potential risks and implement mitigation strategies. * Customer Liaison: Arrange and conduct onboarding meetings with customers to understand their requirements and expectations. * Supplier Coordination: Liaise with suppliers to place and monitor equipment orders and service activations and More ❯
professional and timely responses. Chase clients for required books and records to meet deadlines. Oversee scanning, filing, and organisation of documents. Support the onboarding process for new clients, maintaining compliance with Xeinadin guidelines. Finalise and distribute accounts and personal tax packs to clients for approval. Assist the Hub … House authentication codes. Allocate disbursements to clients and manage payments over the phone. Process and reconcile office petty cash and handle cheque payments. Schedule client appointments and coordinate the safe return of books and records. Maintain an inventory of IT equipment, including laptops, issued to team members. Order office More ❯
