role within a disputes or chargeback team. In-depth, expert-level knowledge of the disputes lifecycle, chargeback codes, and regulations for the VISA card scheme. Demonstrable experience in leading, coaching, and developing a team. Strong analytical and problem-solving skills with a data-driven approach to decision-making. Exceptional communication and interpersonal skills, with the ability to manage stakeholders at More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Yolk Recruitment
have a high standard of previous experience managing a range of products, projects and services and have responsibility and accountability as the main point of escalation. Key Responsibilities: Leadership & Coaching: Lead and mentor Agile teams, promote Lean practices, and champion continuous improvement. Coach other teams and contribute to the delivery community of practice. Planning & Delivery: Plan and manage complex delivery More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
have a high standard of previous experience managing a range of products, projects and services and have responsibility and accountability as the main point of escalation. Key Responsibilities: Leadership & Coaching: Lead and mentor Agile teams, promote Lean practices, and champion continuous improvement. Coach other teams and contribute to the delivery community of practice. Planning & Delivery: Plan and manage complex delivery More ❯
and facilitation of resource plans, forecasts future resource requirements, working with customers, Head of Business Resilience and the Head of Cyber Security Delivery to agree resource requirements. Responsible for coaching, mentoring and guiding team members with day-to-day activities. Responsible for driving collaboration and continuous improvement mind-set across the team. Responsible for constructing clear and concise communication channels More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Manchester Digital
Solution Architects, Infrastructure, Information Security, User Stakeholders, and external delivery partners Contributing to, and advancing the digital technology strategy Takes ownership for own and team members professional development through coaching and training Supporting team members performance evaluation through honest, fair and high quality 360 degree feedback. Person specification (Lead criteria) Significant demonstrable knowledge and experience in developing data-driven web More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
National Highways
cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support More ❯
agile delivery environments, working closely with product owners, testers, and analysts. Strong problem-solving skills with the ability to explain technical issues to non-technical stakeholders. Experience mentoring and coaching others, with a commitment to building capability across the team. More ❯
agile delivery environments, working closely with product owners, testers, and analysts. Strong problem-solving skills with the ability to explain technical issues to non-technical stakeholders. Experience mentoring and coaching others, with a commitment to building capability across the team. More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Intellectual Property Office
delivering high quality IT services. In this role you will work within a multi-disciplined team using several technologies to build enterprise grade services as well as mentoring and coaching team members. You will be expected to be proactive and take accountability for the teams assigned deliverables. The role will also require the investigation, diagnosis and fix of any system More ❯
newport, midlands, united kingdom Hybrid / WFH Options
Intellectual Property Office
delivering high quality IT services. In this role you will work within a multi-disciplined team using several technologies to build enterprise grade services as well as mentoring and coaching team members. You will be expected to be proactive and take accountability for the teams assigned deliverables. The role will also require the investigation, diagnosis and fix of any system More ❯
newport, wales, united kingdom Hybrid / WFH Options
Intellectual Property Office
delivering high quality IT services. In this role you will work within a multi-disciplined team using several technologies to build enterprise grade services as well as mentoring and coaching team members. You will be expected to be proactive and take accountability for the teams assigned deliverables. The role will also require the investigation, diagnosis and fix of any system More ❯
Influencing strategic direction in a medium to large enterprise. Stakeholder management and external supplier management, along with experience of managing delivery in a multi-supplier environment. Desirable Experience in coaching and leading people from multiple disciplines to build and develop effective teams; initiating change and fostering an inclusive culture. Experience of planning, prioritising and resourcing work activities. Experience of agile More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Intellectual Property Office
utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard. Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices. Essential Criteria Experience working effectively More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Monzo
which route to pursue, keeping pace while you do so. You're recognised as the expert in your field of research, upskilling the team around you by routinely mentoring, coaching or teaching others within research or other functions. You identify opportunities to increase everyone's impact and help everyone belong by improving research-wide ways of working, following through to More ❯
Produce robust, data-driven artefacts that inform design decisions. Collaborate with client teams to deliver relevant and practical research plans. Apply both qualitative and quantitative research techniques effectively. Provide coaching and guidance to other researchers. Demonstrate a sound understanding of information architecture, interaction design, and visual design principles. Operate effectively within Agile delivery environments. Communicate clearly with stakeholders at all More ❯
up to 10 agents to deliver exceptional outcomes for customers and the business. Support the Customer Support Manager in driving positive departmental changes. Develop team skills through 1:1s, coaching, huddles, and meetings. Build strong relationships with key internal stakeholders. Act as an escalation point for team support when needed. Remove obstacles preventing agents from delivering outstanding service. Shifts You More ❯
cross-functional adoption of the business project management tool to ensure all stakeholders are engaged and following the flow. What you’ll be leading. A team of Project Managers (coaching, performance, standards). Cross-functional project teams spanning Product, Design, Engineering, Manufacturing and Marketing, How success is measured. On-time, on-spec, on-budget delivery of defined programme objectives. Milestone More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Sparta Global Limited
work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp More ❯
newport, wales, united kingdom Hybrid / WFH Options
Ryder Reid Legal
request training as needed. What We’re Looking For: Recognised training qualification (e.g. CIPD, TAP). Proven experience as an IT Trainer, ideally within a professional services environment. Strong coaching and facilitation skills. Solid understanding of the training cycle and L&D principles. Excellent interpersonal and communication skills. Reward: Competitive salary Hybrid working model with flexibility. Inclusive and supportive culture. More ❯
Dynamics to create applications. Good knowledge of PowerApps and PowerApps integrations Working knowledge of at least one of the following languages- C#, Python, JS, Typescript Line management or team coaching experience Here's What You'll Get in Return Salary of up to 75,000 Pension scheme up to 27.9% Full Flexi-Time - Work your 37.5 hours on any schedule More ❯
Dynamics to create applications. Good knowledge of PowerApps and PowerApps integrations Working knowledge of at least one of the following languages- C#, Python, JS, Typescript Line management or team coaching experience Here's What You'll Get in Return Salary of up to £75,000 Pension scheme up to 27.9% Full Flexi-Time - Work your 37.5 hours on any schedule More ❯
newport, wales, united kingdom Hybrid / WFH Options
Cathedral Appointments | B Corp™
consistency and accessibility. Evaluate training effectiveness and maintain accurate training records to support organisational development. Requirements for the Learning & Development Officer: Proven experience in IT training delivery, with strong coaching and facilitation skills. Hands-on experience with induction processes and designing learning interventions. Strong understanding of the full training cycle and blended learning approaches (classroom and e-learning). A More ❯
newport, wales, united kingdom Hybrid / WFH Options
Motability Operations
Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful More ❯
Senior Engineer - Heat Exchangers (Design Engineer and Senior Design roles available) Remote with occasional client visits (offices in Manchester, Warrington and Derby if preferred) We are Rolls-Royce SMR and we're doing something that's never been done before. More ❯
Traces (including adherence to shifts and sickness): To accurately log all calls within the relevant call buckets To offer a first-time fix avoiding repeat calls To achieve set coaching target in order to ensure business needs are met by delivering high standards of customer service Manage 3rd party contacts : To assign calls to the relevant 2nd/3rd party … accurately, detailing fully the issue Issues are resolved/Chased in the quickest possible time Customer are kept informed of any delays to resolution Using your knowledge of the coaching form ensure that you are offering a consistent and high standard of service in line with the rest of the department. Positively act on feedback to further improve and develop More ❯