1 to 25 of 228 Customer Engagement Jobs in England

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics 365 Customer Engagement (D365CE) Senior Analyst Programmer is a member of … our client's Microsoft Business Solutions' customer delivery team of D365CE centred solutions. The developer will assist in delivering the technical implementation and design of D365CE solutions. They will be working with both onshore and offshore development teams. The developer will also be involved in the development of integration solutions between D365CE and various third-party legacy systems for … Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements A University graduate with relevant degree within a computing or business discipline A Microsoft Dynamics 365 Customer Engagement Certification Overall, more than 5 years' experience working with Microsoft Dynamics Customer Engagement/CRM Online 2015, 2016 or 365 and/or .Net Technology More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics 365 Customer Engagement (D365CE) Analyst Programmer is a member of our … client's Microsoft Business Solutions' customer delivery team of D365CE centred solutions. The developer will assist in delivering the technical implementation and design of D365CE solutions. They will be working with both onshore and offshore development teams. The developer will also be involved in the development of integration solutions between D365CE and various third-party legacy systems for their … +1 Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements A University graduate with relevant degree within a computing or business discipline A Microsoft Dynamics Customer Engagement Certification (2015, 2016 or 365) Minimum 3 years' experience working with Microsoft Dynamics Customer Engagement/CRM Online 2015, 2016 or 365 Minimum 3 years More ❯

Solution Architect - Microsoft Dynamics 365 (Customer Engagement & Contact Centre/Omnichannel) Location: Hybrid (blend of office, client site, and home working) Clearance Requirement: Must be eligible for Security Check (SC) clearance - applicants must have resided continuously in the UK for the past 5 years About the Role Our client, a leading global technology and digital transformation consultancy, is … seeking a Dynamics 365 Solution Architect with strong experience in Customer Engagement (CE) and either Contact Centre or Omnichannel solutions. This is an excellent opportunity to join a well-established Microsoft practice that delivers complex, large-scale transformation programmes across a range of industries - including Retail, Utilities, Manufacturing, Transport, and Health. As a Solution Architect, you will play … a pivotal role in shaping, defining, and delivering enterprise-grade Dynamics 365 solutions. You'll be involved throughout the full project lifecycle - from early client engagement and presales through to design, delivery, and go-live - ensuring that every solution is secure, scalable, and fit for purpose. Key Responsibilities Lead the design of end-to-end Dynamics 365 CE and More ❯

facets of our operation with consistency, pride and efficiency. The Service Relationship Representative (SRR) is part of the Service Relationship Management Team and is passionate about serving a dynamic customer base in a technology managed service setting. The SRR role is focused on providing responsive customer service engagement to Claranet customers by owning inbound customer engagement activities on a reactive basis along with providing reactive sales and commercial support. This is a key role owning customer inbound engagement activities focusing on reactively addressing Sales and Commercial enquiries along with administration. The role requires the ability to quickly build rapport to efficiently manage and resolve general customer service enquiries and contract administration needs. … Claranet products and services Key Responsibilities Support reactive sales opportunities for revenue growth or retention of customers, ensuring enquiries are despatched to the correct internal owner Administer Claranet’s Customer Feedback inbound activity to ensure that any customer contact is recorded and resolved within set SLAs and KPIs Takes ownership of customer feedback and investigate, ensuring they More ❯

Customer Data Architect – Associate Manager London, Manchester (or other UK location) Associate Manager (CL8) Practice: Song Data & AI We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel … of life through the unlimited potential of imagination, technology and intelligence. Visit us at: https://gb-en/about/accenture-song-index Role Overview: As a Customer Data Architect – Associate Manager, you will help design and implement scalable, secure, and high-performing customer data architectures. You will work with cross-functional teams to define data … strategies, architect solutions, and enable data readiness for AI, analytics, and customer engagement platforms. This role sits within Accenture’s Data & AI practice, delivering end-to-end solutions from data strategy to core engineering. Key Responsibilities Architect modern customer data platforms and integration pipelines across structured and unstructured sources. Translate business requirements into scalable data solutions aligned More ❯

that have more than 1 location. As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately … customer retention. What You'll Do Book Management Drive NRR through strategic account planning and proactive customer engagement Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy … s customer journey Commercial Sales Identify and execute upsell and cross-sell opportunities within your given book of business Drive activations of more users/doctors within a practice Drive sales of additional scanners within a practice Drive expansion through selling into additional practice locations Client Relationship Management Build and maintain strong, long-lasting relationships with doctors at key More ❯

Development team at Braze shapes future revenue success every day. It is the team at the forefront of identifying, understanding and helping potential customers build, enhance or transform their customer engagement offering. Business Development Representatives (BDRs) At Braze Grow Into Skilled Commercial Players And Are Trailblazers And Action Leaders When It Comes To Identifying target accounts Developing email … that account. BDRs will manage their own meetings, and bring in other internal stakeholders as needed. They conduct high-level conversations with C-suite executives about their business goals, customer engagement and marketing challenges/opportunities with a view to understanding and 'qualifying' the opportunity. BDRs also deliver value-orientated pitches and solution demonstrations. Ultimate success for a … donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work About Braze Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they More ❯

team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Manager of Customer Success at Anthropic, you'll be our first EMEA front-line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API … and Claude Code. You'll directly coach and develop a team of 5-8 CSMs while maintaining strategic oversight of high-impact customer engagements. This role demands exceptional people leadership combined with deep product knowledge and customer success acumen to guide your team in maximizing customer value, driving consumption, and expanding our footprint across enterprise accounts. You … in building scalable CS processes, methodologies, and playbooks that will define how we grow and mature as an organization. Responsibilities: Directly manage and develop a team of 5-8 Customer Success Managers supporting strategic enterprise accounts across all Anthropic products (API, , Claude Code) Coach team members on customer success best practices, including change management and adoption strategies, value More ❯

Senior Customer Analyst - Loyalty Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution) We are looking for a Senior Customer Analyst focused on loyalty and customer engagement to join a leading global online marketplace. This strategic role uses data and analytics to shape loyalty initiatives that drive … retention, repeat behaviour, and long-term customer value. What You'll Do: Analyse customer behaviour across loyalty programmes to identify opportunities for engagement and retention. Build and manage the Single Customer View (SCV) to unify customer data and enable personalised experiences. Recommend improvements to loyalty propositions, including tiers, rewards, and experience enhancements. Partner with marketing … data, and global teams to deliver and measure loyalty initiatives. Use advanced analytics and storytelling to influence loyalty strategy and maximise customer lifetime value. Example Projects: Redesign loyalty programmes to increase engagement and repeat purchases. Develop SCV integrating purchase, engagement, and loyalty data. Model customer value to understand the impact of loyalty participation. Benchmark competitor loyalty More ❯

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the … customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related to customer service. Assist … in the development and implementation of process improvements to enhance customer experience. Qualifications & Experience Minimum of 2 years of experience in a customer success or account management role in technology Experience with customer relationship management (CRM) systems and tools. Knowledge of customer success best practices and strategies. At Gleeson Recruitment Group, we embrace inclusivity and welcome More ❯

Microsoft Dynamics Developer/Microsoft Dynamics 365/MSD365/D365/CRM/Senior Developer/Dynamics CE/Customer Engagement/Sales/Customer/Consultant/SQL/SSIS/Stakeholder Management/Hybrid Remote/Warwickshire/Permanent role £50,000 65,000 + 17.5% bonus + Benefits. One of our leading clients … quality standards Evaluate, review, and provide expert advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC) Experience: Dynamics CE (Customer Engagement) for Sales and Customer Service Operations KingswaySoft for data integration SQL and SQL Server Integration Services (SSIS) Experience gained in and ability to debug plug-ins More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics CE & Power Platform Senior Technical Architect is a core team member of our … client's customer delivery of Microsoft Dynamics 365 centred solutions. The STA will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CE & Power Platform solutions working with both onshore and offshore development teams. The position may require business travel. Job Location: Silema, Malta Work Type: Hybrid … and proven experience in developing solutions that involve Power Platform (including Power Apps like Canvas, Model driven etc., Power Automate, Power BI etc.); Strong understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service; Good understanding of Dataverse including customisations and development of Business Data Models for different solutions etc. More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics CE Technical Architect is a core team member of our client's customer … in developing solutions that involve Power Platform (including Power Apps like Canvas, Model driven, Power Automate, Power BI, Power Pages, etc.) Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service & Field Services; Good understanding of Dataverse including customisations and development of Business Data Models for different solutions etc.; Good understand of … client presentations; Proactively skilling up on new versions and technology stack to be future ready; Work on the creation of Dynamics 365 solutions and industry templates; Meet and exceed customer expectations of business knowledge, skills and behaviour; Be a trusted advisor for our clients and help to provide solutions which can be upgrade ready; Proactively identify business/project More ❯

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics Power Platforms CE Consultant is a core team member of our client's … customer delivery of Microsoft Dynamics 365 centred solutions. The Consultant will be involved in the business processes and solution design and will be hands on configuring and customizing the implementation of Dynamics Power Platforms solutions working with both onshore and offshore development teams. Job Location: Silema, Malta Work Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 … Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements Broad understanding of Dynamics 365 (Customer Engagement) functionalities An understanding of the broader Microsoft stack and being able to leverage it to create powerful solutions (PowerApps, Power BI, Dataverse , Azure, Office 365) and working in fast paced Agile environments. Willingness to develop your knowledge of More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics Power Platforms & CE Consultant is a core team member of our client's … customer delivery of Microsoft Dynamics 365 centred solutions. The Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics Power Platforms solutions working with both onshore and offshore development teams. Job Location: Silema, Malta Work Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 … Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements Broad understanding of Dynamics 365 (Customer Engagement) functionalities An understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365) and working in fast paced Agile environments Willingness to develop your knowledge More ❯

are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Customer Success Manager, EMEA to join our growing Customer Success team in EMEA. This role will be based in the Greater London area on a remote basis with a … Clio. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers' businesses. What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive … impact on our customers' businesses. As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business goals. You're an experienced relationship builder, customer advocate and have well developed skills in executing the day-to-day requirements of a CSM. If More ❯

a global leader in advanced technologies, providing mission-critical solutions across industries including construction, manufacturing, and smart cities. They're now seeking an experienced Field Marketing Manager to drive customer engagement, build brand presence, and execute impactful marketing initiatives across the UK market. Location: Cambridge (Hybrid working) THE FIELD MARKETING MANAGER ROLE RESPONSIBILITIES WILL INCLUDE: Drive customer acquisition and relationship development through direct engagement activities, executing regional promotions, events, and partnership initiatives that generate qualified leads and accelerate sales pipeline Take ownership of local event strategy including assessing sponsorship opportunities, managing exhibition presence, and coordinating logistics, resources, and staffing to ensure flawless delivery Build and nurture relationships with distribution partners and industry bodies, collaborating on … joint marketing activities, providing sales enablement resources, and developing media engagement opportunities Adapt global marketing materials for UK audiences, create localised content pieces, maintain regional website updates, and support data segmentation projects to ensure precise audience targeting Work in close partnership with inside sales, field sales, and divisional marketing teams to align regional activities with broader commercial objectives and More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect … architecting. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to the firm's customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm. Job … other team members and help in reducing skills gaps Identify opportunities and work for industry specific Solution Offerings that will be market differentiator for our client Meet and exceed customer expectations on business knowledge, skills and behaviour. Identify business/project risk and mitigate or communicate as necessary. Ensure progress updates are communicated to relevant parties both formally and More ❯

and we are seeking an enthusiastic Second Line D365 Support Analyst to join our applications support team. You will have commercial experience of supporting Dynamics 365 solutions in either Customer Engagement or Finance and Operations. You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment. Please … support team. Follow existing and author new procedures as needed. Use ITSM tool to track and update tickets. Key requirements Experience as a support analyst, with a focus on Customer Engagement or Finance and Operations Microsoft Dynamics 365 certifications are desirable. Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities. Ability More ❯

and get stuck in? Here`s a taste of what you`ll be doing day-to-day1. Strategy Development:o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability.o Align technology initiatives with business goals to drive growth and efficiency.2. Team Leadership:o Lead and manage a cross-functional team, including developers, testers partnering … Technical Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures4. Strategy Development:o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability.o Align technology initiatives with business goals to drive growth and efficiency.o Act as the Design Authority - to communicate the agreed Technical Architecture to the programme … Technology Management:o Oversee the development, maintenance, and optimization of the ecommerce platform.o Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience.6. Customer Experience:o Enhance the user experience by implementing innovative tech solutions and optimizing site performance.o Monitor and improve customer service processes to ensure high satisfaction levels.7. Data Analysis More ❯

promoting collaboration and best practices throughout the process. Your skills Proven track record of managing multiple concurrent ERP implementation projects; Strong written and verbal communication across all levels of customer engagement; Team Player with a can-do attitude willing to take on challenges to get the job done; Good commercial acumen understanding the balance between profitable customer engagement and the need to deliver customer value More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON - 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You'll join the Customer Analytics & Loyalty function - a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

role is to lead and support new business development as our client continues on its growth strategy. It is important they continue to maintain their levels of support and engagement with existing partners and develop new customer relationships for their growing range of EPAs and qualifications. The role of Partnerships and Growth Manager will help focus those efforts … and develop the form and level of support moving forward. Responsibilities Customer engagement across existing training providers, developing relationships, enhancing support and ensuring adoption of their range of EPAs, qualifications and services, increasing the amount of products their existing customers are delivering. Business development across new training providers and Centres, positioning the offer and securing growth by onboarding … new customers and selling their products into them. Customer engagement with existing employers, positioning the offer, ensuring high levels of support and developing new business. Attend conferences, exhibitions and events, growing your network and increasing knowledge of the sector and key contacts. Develop strategies for targeting key new business, focusing on volume and geographic importance. For new Centres More ❯

Customer Communications Specialist Contract role Reading - Hybrid working We're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and upsell. As part of the creative … engine behind our email, SMS, and app campaigns , you'll turn strategic ideas into high-impact customer communications. You'll thrive in a fast-paced, collaborative environment , working closely with CVM, GTM, vendor partners, and the wider Marketing team to bring new propositions to life that truly engage and deliver results. You'll collaborate with our in-house creative … quality copy. We're looking for someone who can juggle multiple workstreams, stay calm under pressure, and bring structure, creativity, and energy to everything they do. Responsibilities of the Customer Communications Specialist, include: Lead the creative development and delivery of customer communications across retention, upsell, and cross-sell activity Work with CVM and Marketing Managers to translate strategy More ❯