3 of 3 Customer Engagement Jobs in Newcastle upon Tyne

services such as grading, custom packaging, and pre-configuration Negotiate pricing, upsell product ranges, and build orders to maximise revenue Monitor and drive customer sales performance against agreed KPIs Promote our digital tools (e.g., sales portals) to enhance customer engagement Conduct customer visits and represent ...

Intelligence, transform general and marketing data into action plans providing valuable actional insight. Skills and experience required: Data Integration, Reporting and Advanced Analytics Create customer data models by connecting CRM, website, campaign and engagement data. Assist, develop, design and analyze multi-touch point attribution models to identify which … campaigns and channels generate the highest quality leads. Carry out and provide deep-dive analysis on customer journey patterns, enquiry sources and develop lead-scoring models to predict likelihood of conversion. Build, develop and maintain dashboards that provide real-time visibility of enquiries, conversions and ROI. Use and develop ...

notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Continuously ...