3 of 3 Customer Engagement Jobs in the North East

responsible for shaping, designing, and governing secure IT solutions across razorblues client base. This role combines deep technical expertise with commercial awareness and excellent customer engagement skills. Youll work closely with the Solution Architect team, Security, and Consulting teams to ensure all proposed solutions are secure, compliant … Windows Server, Microsoft 365, and next-generation firewalls, alongside a strong understanding of modern security frameworks and threat landscapes. Youll be comfortable switching between customer meetings, technical design sessions, and hands-on engineering work when required. A qualification recognised by IASME to certify Cyber Essentials Plus will be required ...

Solutions Engineer is responsible for designing secure IT solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with the Solution Architect team, Consulting, and Security Operations teams to ensure proposed solutions are secure, practical … technical advisor throughout delivery and service improvement activities. This is a hands-on consulting role in an MSP environment, focused on practical remediation and customer outcomes. The ideal candidate will have strong experience across Windows Server, Microsoft 365/Azure, and modern security technologies, and will be comfortable switching ...

notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Continuously ...