1 to 25 of 91 Customer Engagement Jobs in the South East

This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value at scale … while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail ...

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term … growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role in establishing ...

Dynamics 365 Functional Consultant - UK (Remote) - c£80K You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform. Alongside your … processes and becoming a key member of a wider enterprise applications team. Key Responsibilities Provide first and second-line functional support for Dynamics 365 Customer Engagement Support users across Customer Service, Sales and Customer Insights Configure and maintain security roles, business process flows, workflows, forms, views ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high … profile loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital ...

storage industry. As Senior Manager of Solution Innovation you will lead the identification, validation, and maturation of new service concepts aligned to Everpure’s Customer Experience Portfolio strategy. The Role Lead a high‐performing team of Practice Solution Architects, drive outcome‐based service innovation that accelerates enterprise growth … customer transformation, and ensure new solutions are validated, refined, and positioned for operationalisation. You will operate at the intersection of portfolio strategy, customer engagement, sales, and delivery, aligning portfolio, sales, product, and delivery organizations around measurable business outcomes. Key Responsibilities Lead the Advanced Services Solution Innovation function ...

throughout their journey with us. You'll lead an experienced CRM team, own the CRM roadmap and work closely with Product, Data, Engineering and Customer Success to deliver high-impact campaigns that drive engagement, activation and retention. You'll also play a key role in delivering our FY27 … Oversee the planning, execution and optimisation of CRM activity, maintaining high standards of campaign delivery, governance and reporting. Partner with Product, Engineering, Data and Customer Success teams to enhance the customer experience and deliver cross-functional initiatives. Drive improvements in candidate engagement, activation and retention through personalised ...

About Everpure Everpure is a leading technology company reshaping the data storage industry. We focus on delivering innovative solutions that accelerate enterprise growth and customer transformation. Role Overview The Senior Manager of Solution Innovation leads the identification, validation, and maturation of new service concepts aligned with Everpure’s Customer … strategy. The role builds and leads a high‐performing team of Practice Solution Architects, driving outcome‐based service innovation that accelerates enterprise growth and customer transformation. Key Responsibilities Lead the Advanced Services Solution Innovation function, translating portfolio strategy into validated service concepts and customer‐focused technical solutions. Manage ...

what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function that … astute and data-driven Trading Manager to take ownership of the trading performance of the H. Samuel website, leading the optimisation of sales, conversion, customer engagement and commercial outcomes across one of the UK's most recognised jewellery brands. What the role involves As Trading Manager, you will ...

Options Hybrid – London SE1 (4 days in the office) Flexible Start Date Via is supporting a fast-growing HR technology business to recruit a Customer Success Manager to join its expanding commercial team. This is an excellent opportunity for an experienced Customer Success Manager, Account Manager or Client … Relationship Manager who enjoys building long-term customer partnerships, driving account growth and delivering an outstanding customer experience. You'll take ownership of a portfolio of customers from onboarding through to renewal, helping clients maximise the value of the platform while identifying opportunities for growth. The Role ...

approved technical solutions across development, testing, and live environments. Design, build, customise, and deploy solutions within Microsoft Dynamics 365 applications, including areas such as Customer Engagement, Sales, Customer Service, Field Service, Finance, and Operations. Develop and configure Dynamics 365 components, including entities, forms, views, workflows, business processes … technologies relevant to Dynamics 365 development. Skills and Experience Essential: Proven experience developing solutions within Microsoft Dynamics 365 environments. Strong knowledge of Dynamics 365 Customer Engagement and/or Finance & Operations modules. Experience with C#, JavaScript, TypeScript, Power Apps, Power Automate, and Dynamics 365 plugin development. Experience working ...

Customer Success Manager Are you passionate about building strong client relationships and delivering exceptional customer experiences? We're looking for an experienced Customer Success Manager to join a fabulous technology business and play a key role in driving customer satisfaction, retention, and long-term success. This … bridge between customers, support, and product teams to ensure clients receive maximum value while helping shape its future development. The Role As Customer Success Manager, you'll take ownership of the day-to-day customer portfolio, proactively managing relationships, identifying opportunities to improve engagement, and ensuring customers ...

plus 15% clearance bonus Must be willing to be full-time on-site in Central London Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

looking for a Customer Success Executive to join our growing Defence Sales team! Working with customers across the Ministry of Defence, defence organisations and industry partners, you'll play a key role in managing customer relationships, supporting account growth and identifying new sales opportunities. What … doing: Building and maintaining strong customer relationships across Defence accounts. Supporting the post-sales customer journey and ensuring an exceptional customer experience. Working closely with Business Development Managers to identify and develop growth opportunities within existing accounts. Proactively identifying cross-sell, upsell and new business opportunities ...

join its growing Professional Services team. This is a fantastic opportunity for someone who enjoys leading client engagements, delivering high-quality Dynamics 365 Customer Engagement (CE) and Power Platform solutions, and acting as a trusted advisor throughout the project lifecycle. You'll work with customers from discovery through … workshops. Design and configure Dynamics 365 CRM solutions aligned to business needs. Act as the subject matter expert for the Microsoft Power Platform. Deliver customer demonstrations, workshops and end-user training. Support solution enhancements and continuous improvement initiatives. Ensure projects follow structured development and deployment processes (Development ...

business teams to deliver successful outcomes.* Manage project plans, risks, budgets, dependencies, and implementation activities.* Support the introduction of new payment methods, technologies, and customer experiences.Requirements Definition and Solution Design* Translate business requirements into detailed technical and functional specifications.* Work closely with business, technology, security, and supplier teams … technology solutions that align with business strategy.* Ensure solutions meet operational, security, compliance, and scalability requirements.Mobile and Loyalty Platform Management* Own and manage two customer-facing mobile applications from a payment and technology perspective.* Manage technical requirements and integrations for two loyalty platforms.* Ensure seamless interaction between payment, loyalty ...

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention, engagement ...

multiple clients. This is an ideal opportunity for a product leader who enjoys balancing strategic thinking with hands‐on execution in a fast‐paced, customer‐centric environment. Key Responsibilities Product Strategy & Vision Own the strategy and roadmap for a defined area of CloudFactory's client-facing platform. Identify customer … CloudFactory's product vision. Define product goals, success metrics, and priorities in partnership with Product Leadership. Contribute to product strategy and roadmap planning through customer insights and market trends. Customer & Stakeholder Engagement Partner directly with enterprise customers to understand their business challenges and translate them into scalable ...

Farnborough (onsite 5 days per week) Security Clearance: Candidates are required to hold DV clearance due to the secure nature of the work and customer requirements. Key Responsibilities Security Strategy & Architecture Design – Design holistic security architectures incorporating people, process, and technology. Develop enterprise-wide security strategies aligned with … Establish security design standards, architecture patterns, and operational governance. Drive technical decision‐making through security design reviews. Document security architecture decisions and design specifications. Customer & Stakeholder Engagement – Serve as technical authority for security architecture discussions with customer leadership. Present security recommendations to defence programme teams and executive ...

everyone. Security Architect (ZTA) Location: Farnborough (onsite 5 days per week) Security Clearance: Due to the secure nature of the work and our customer requirement, candidate are required to hold DV clearance The Security Architect designs and implements comprehensive security architectures protecting defence and aerospace IT environments. You will … Establish security design standards, architecture patterns and operational governance. Drive technical decision-making through security design reviews. Document security architecture decisions and design specifications. Customer & Stakeholder Engagement Serve as technical authority for security architecture discussions with customer leadership. Present security recommendations to defence programme teams and executive ...

solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. Job description As our new Project Manager - Digital Customer Success, you will be spearheading digital customer success initiatives that bridge technology and user experience, ensuring our digital platforms and tools deliver measurable … people first by fostering growth, well-being, and a sense of belonging. What will you be doing? As a key part of the Digital Customer Success team, you'll create impact by leading cross-functional digital projects that elevate customer engagement, streamline digital touchpoints, and accelerate adoption ...

configured effectively, remain aligned with business needs, and deliver a consistent user experience. Key Responsibilities Configure and maintain Microsoft Dynamics 365 applications, including Customer Engagement, Sales, Customer Service, Field Service, Finance, and Operations modules. Convert business requirements and operational processes into effective system configurations, workflows, automation … releases under the guidance of the platform owner. Skills and Experience Essential: Demonstrable experience configuring Microsoft Dynamics 365 applications, including areas such as Sales, Customer Service, Field Service, Finance, and Operations. Strong understanding of business processes across CRM, ERP, and operational environments. Experience translating business requirements into practical Dynamics ...

Customer Platform Architect Work Location: Fully Remote (must be UK based) Salary: £80,000 - £95,000 (Depending on experience) Security Clearances: There is a strong preference for current UK Security Clearance, if not you must be able to obtain it The Opportunity We're partnered with a fast-growing … platform is helping organisations around the world strengthen their security posture and stay ahead of evolving cyber threats. They're now looking for a Customer Platform Architect to work directly with customers, helping them deploy, optimise and support the platform within complex on-premise and hybrid cloud environments. This ...

experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service … Role & Responsibilities Lead and develop Dispatchers/Planners, Retention Specialists, Sales Order Processors, and Contract Administration teams Drive a high-performance culture focused on customer service, operational efficiency, and service quality Manage resource planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers ...

Join a dynamic team dedicated to elevating customer experiences through data-driven strategies.** We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker who can transform complex data into actionable insights … foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success. **Key Responsibilities and Skills Required:** - Proven experience in managing CRM systems, preferably with platforms like Braze. ...

Analytics Manager - Customer & CRM Insights London (2 days onsite per month) | Primarily Remote £550-£600 per day (Umbrella) We're supporting a well-known retail business as they look to appoint an Analytics Manager to lead a high-performing customer analytics team and help drive data-led decision … organisation. This role offers the opportunity to manage a team of analysts while partnering with marketing, CRM, eCommerce and commercial stakeholders to turn customer data into meaningful business outcomes. What You'll Be Doing Lead and mentor a team of 4 analysts, supporting their development and delivery. Drive ...