1 to 25 of 62 Customer Engagement Jobs in the South East

Customer Experience & Contact Platform Architect - Manager London Manchester Edinburgh CL7 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation … industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within ...

Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention … satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve ...

Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention … satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve ...

customer voice. Shape the service. Turn relationships into results. The Service Delivery Engagement Lead is the primary interface between MBNL Operational Services and our customers. This role exists to ensure our customers experience joined-up, high-performing service delivery, backed by clear communication, credible plans, and visible improvement. … customer relationship end-to-end—bringing together subject matter experts across Operational Services to provide a single, trusted view of performance, risks, improvements, and escalations. Your focus is simple but powerful: drive value for customers and their end users. Why this role matters This role defines how MBNL ...

growing Microsoft Partner globally, with a presence in the UK and Europe for just over two years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You'll be joining a high-energy, high-impact organisation with the opportunity to make the role … growth across the region. Overview: We are seeking an experienced Cloud Solutions Consultant (Azure) to join our UK Cloud Services team. This is a customer-facing, commercially aware role for an Azure professional who can independently design and deliver modern cloud solutions while partnering closely with Sales to drive ...

looking for an experienced D365 Contact Centre Specialist to take a leading role in shaping and enhancing our client’s customer engagement and contact centre capability. This is a permanent position with hybrid working across London and the Midlands, and open to candidates who prefer to work mostly … wider business goals. Drive the integration of omnichannel capabilities — including email, voice and live chat — working closely with relevant teams to deliver smoother customer journeys. Oversee and coordinate the configuration and optimisation of Teams Telephony to support reliable, unified communications across the organisation. Leverage Azure Communication Services to support ...

doing the right thing, breaking down silos, and making an impact together. How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player About the Territory Account Manager Role … business acquisition, portfolio development, and driving adoption of both Autodesk and Graitec technologies and services. You will collaborate closely with Solution Sales, Customer Success, SDR teams, and Technical Specialists. The ideal candidate is a self‐starter with a proven software sales track record, strong consultative skills, and an ability ...

doing the right thing, breaking down silos, and making an impact together. How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player About the Territory Account Manager Role … business acquisition, portfolio development, and driving adoption of both Autodesk and Graitec technologies and services. You will collaborate closely with Solution Sales, Customer Success, SDR teams, and Technical Specialists. The ideal candidate is a self‐starter with a proven software sales track record, strong consultative skills, and an ability ...

situation, employs an objective manner that builds trust and confidence, then applies honesty, integrity, professionalism, tools and communication skills to meet or exceed customer goals and expectations in a managed way that enables the customer to achieve success through their technical and business defined outcomes. Lifecycle customers … identifying and driving opportunities to support transition, growth and retention of customers to lifecycle relationships, collaborating with other teams to achieve the collective goal. Customer success: You are also a key contributor to ongoing success for our customers, customer satisfaction and Net Promoter Scoring targets. ...

improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance … sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure ...

chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively ...

multiple new team members into our UK-based client services team. Company Overview: Connect Auto is a globally renowned specialist in digital retail and customer engagement for automotive OEMs and retailers, offering bespoke data, website, fleet remarketing and analytics solutions in over 100 markets and 42 languages. … with our automotive clients (OEMs, national sales companies, and retailers), assisting with project co-ordination, account support, reporting, training and ensuring high levels of customer satisfaction. You’ll help bridge the gap between client needs and our in-house developed solutions — contributing to retention, delivery excellence, and the success ...

Responsibilities Design and implement complex Dynamics 365 and Power Platform solutions within agreed project scope Develop, customise, and support Dynamics 365 (Sales and Customer Service) solutions Build scalable model-driven apps, canvas apps, and Power Automate flows aligned to agreed architectures and patterns Develop custom plugins, workflow activities … delivery timelines and quality expectations Actively contribute to agile delivery practices and continuous improvement initiatives Required Skills & Experience Strong experience with Microsoft Dynamics 365 (Customer Engagement) solution design and customisation Solid Power Platform experience including model-driven apps, canvas apps, Power Automate, and Power Pages Hands-on Dataverse ...

enterprise technology landscape. This role combines strategic vision with hands-on architectural expertise to drive modernisation across e-Commerce, CRM, marketing technology, and customer engagement platforms, while strengthening cybersecurity controls and optimising total cost of ownership (TCO). The successful candidate will work cross-functionally with senior stakeholders … defined roadmaps. Key Responsibilities The Senior Solutions Architect will: Lead major transformation initiatives, including: Replacement of a legacy e-Commerce platform with a modern, customer-centric solution Implementation of a next-generation CRM and marketing automation ecosystem Development of a unified customer data and personalisation roadmap Enhancement ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service … Apprentice Technician, you will work towards a Level 3 Apprenticeship in Electrical, Electronic Product Service and Installation Engineering. This is a hands-on, customer-facing role where you will build the technical expertise and confidence required to progress into a Service Engineer position. You will gain practical IT engineering ...

passionate about helping businesses unlock their potential through cloud-based solutions, and you thrive on connecting deep product knowledge to meaningful customer outcomes, this role offers the perfect blend of technical expertise and strategic impact. What You'll Be Doing Customer Engagement & Evangelism Lead compelling product demonstrations … Lead RFI/RFP responses from product, solution, and technical perspectives Adapt your approach to different business processes and organizational needs Knowledge Leadership Synthesise customer insights and relay patterns to Product and the wider organisation Enhance team expertise through product knowledge sessions and enablement activities Identify training opportunities ...

recruitment of a Senior D365 Developer.Our Client is looking for a D365 Senior CE Developer to take technical ownership of a growing Dynamics 365 Customer Engagement estate, leading architecture, integrations and platform optimisation across a live environment. What You’ll Be Doing Leading the architecture and design ...

Salesforce Core Cloud and Marketing Cloud. This is a global role, working closely with regional stakeholders, technology teams, and business leaders to drive scalable, customer-centric solutions across multiple markets. You will manage a team of 3 , providing leadership, coaching, and direction while owning the end-to-end product … lifecycle for Salesforce capabilities that support sales, marketing, and customer engagement at scale. Key Responsibilities Product Strategy & Ownership Own and evolve the global Salesforce product roadmap across Core Cloud and Marketing Cloud Translate business strategy and customer needs into clear product vision, goals, and priorities Define success ...

Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/work …/365 CE Assisting in project related tasks such as requirement gathering/analysis, testing, training users System customisation & Power Platform configuration tasks Stakeholder engagement at all levels; providing excellent support service to users both on-site and remote Skills & Qualifications Proven experience supporting Dynamics CRM/D365 ...

growth. Act as a key member of the Senior Leadership Team. IT Service Management & Service Delivery Own end-to-end IT Service Management across customer-facing services, including service desk, incident/change management, asset and device management, and continual improvement. Manage the full services portfolio (managed services, professional … senior technical relationships with strategic vendors and partners. Lead evaluation, testing and onboarding of new technologies and manage demo and proof-of-concept environments. Customer Engagement & Internal Technology Act as a trusted technical advisor to customers, working closely with sales on solution development and innovation. Lead customer ...

driving sales success by providing technical expertise and support throughout the pre-sales process. You will collaborate closely with the sales team to understand customer requirements, propose solutions, and demonstrate the value of our client's products and services. Your deep understanding of network security technologies, coupled with strong … security, and more. Stay updated on the latest features, capabilities, and industry trends. Pre-Sales Support: Work closely with the sales team to understand customer needs and objectives. Develop tailored solutions and presentations to address specific customer requirements. Solution Design: Design comprehensive security architectures that leverage Fortinet products ...

drive consistency across markets, they’re looking for a Lead D365 CE Functional Consultant to take ownership of process design, solution quality, and stakeholder engagement across the programme. The role You’ll be leading CE process design and delivery, working closely with business stakeholders and internal teams to shape … adoption across different regions. What we’re ideally looking for: Strong hands-on experience with Dynamics 365 CE Experience across Field Service, Sales, and Customer Service Strong understanding of sales and customer engagement processes Comfortable working across the wider Microsoft ecosystem Proven stakeholder management and the confidence ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

team environment Experience integrating Oracle ERP with third-party systems using APIs or ETL tools Experience of project management or agile tools and practices Customer Engagement: Work closely with client ERP and business teams to drive implementation projects. Problem Solving: Investigate and troubleshoot issues in existing integrations ...

Presales role and make your mark on how Presales Services are delivered. Core Responsibilities: Requirement Analysis: Work with sales to identify, understand, and document customer needs and pain points. Solution Design: Develop and tailor technical solutions from the company's offerings to meet specific client requirements. Demonstrations & Presentations: Deliver … Support: Provide technical expertise for RFPs, RFIs, and other sales documentation. Sales Enablement: Support the sales team with technical knowledge, market insights, and strategy. Customer Engagement: Act as a technical point of contact, building relationships and guiding clients through the evaluation phase. Product Feedback: Relay customer feedback ...