26 to 50 of 55 Customer Experience Jobs in Birmingham

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

applicants, Homes England continues to support customers throughout the lifecycle of their equity loan. The service operates at the intersection of digital delivery, customer experience, operations, public policy and transformation. This role provides an opportunity to influence the future of a nationally significant government service, working alongside experienced … holistic approach to building and maintaining products to meet the overall needs of Homes England. A bit about you. You will have experience of working in large and complex digital customer-facing services and the ability to coach and lead teams in agile and lean practices, and will ...

join our growing Legal team. This is an opportunity for a commercially minded, proactive individual who thrives on building trusted relationships, creating long-term customer value, and delivering measurable commercial outcomes. You'll take ownership of a defined portfolio of strategic legal sector customers, helping them maximise the value … client while supporting their transition from legacy technologies to our next-generation IQ Legal platform. Success in this role is built on understanding each customer's long-term objectives, identifying opportunities to modernise their technology estate, and working collaboratively across the business to deliver solutions that drive adoption, strengthen ...

created role that offers a unique opportunity to help define service delivery standards, influence best practice, and make a significant impact on both client experience and team development. As a Service Delivery Manager, you'll be responsible for leading the delivery of exceptional service across multiple client accounts, ensuring … link between clients, onsite teams, technical specialists, Service Desk, account management, and commercial teams to ensure a seamless and high-quality customer experience. What You'll Be Doing Leading and developing a team responsible for the day-to-day delivery of managed services. Driving accountability, performance, coaching, and professional ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have).UK public sector experience (central government).Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished at modelling ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have).Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operationsExcellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomesAccomplished at modelling As-is and To-be business processes ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … largest groups of cyber security professionals within the UK. We are seeking applications from experienced and technically proficient individuals with demonstrable experience of leading and delivering engagements. You will have a keen interest and enthusiasm for penetration testing and IT security, and can demonstrate a strong passion and determination ...

including reliability, security, scalability, performance and governance standards. Key responsibilities: Lead the architectural design of AI-enabled software applications, ensuring alignment with business/customer goals and delivery milestones. Translate stakeholder needs into clear technical requirements and target architectures for AI-enabled application solutions. Design … evolution of delivery methodologies, standards and practices to improve consistency, reuse and time-to-value for AI-enabled application delivery. Skills and experience: Demonstrable experience in application architecture, including designing scalable and maintainable software solutions. Demonstrable background designing and delivering AI/ML solutions using with strong experience ...

Tech support VDI as part of Uk Infrastructure Team supporting the Virtualised Desktop environments, the role will include resolving Incidents & Tasks raised by the customer through service now, planning and implementing changes to customer requirements, Liaising with TSMs, projects, and other parts of the business to carry … Profile Management. Support User Workspace Environments: Implement and utilise tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms. Good understanding of Microsoft server products (Windows 2012-2022) Good understanding of the certificate renewal process and certificate chains within Citrix Troubleshooting ...

competition through speed and innovation, wherever they are in the digital lifecycle. Apexon brings together core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX — combined with deep expertise in BFSI, healthcare, and life sciences — to help businesses capitalize on the opportunities … logging, evaluation, observability, exception handling and production engineering practices. Collaborate with onshore AI engineers, architects, business analysts, data engineers and application teams. Agentic AI Experience Hands-on experience with at least one agent/workflow orchestration framework such as LangGraph, Google ADK, CrewAI, AutoGen, Semantic Kernel ...

Delivery Manager within the CLT Consulting team to lead front-office transformation programmes for consumer goods clients, leveraging AI to drive growth and improve customer experience. You will oversee client engagements, manage high-performing teams, and act as a trusted advisor to senior stakeholders, shaping PwC's AI propositions ...

Solutions in Birmingham is seeking a Lead Service Technician to troubleshoot, optimize, and support advanced residential and commercial technology systems while delivering an exceptional customer experience. This high-impact role keeps homes and businesses connected, secure, and operating at their best. You will lead service calls, mentor junior technicians ...

team. You will design and optimise fraud controls across card, non-card and mule typologies, translating data into clear strategies that balance risk and customer experience. You’ll apply SAS and SQL to investigate trends, develop data-driven rules, and influence cross-functional teams to drive continual improvements ...

performs efficiently and effectively. This role is essential for maintaining a high-quality service for both our customers and operational teams. This includes Customer Briefs, system policing, enquiries, customer/operational queries, and ensuring all are completed to a high standard. Key responsibilities: Identify system issues and improvements … MPNs, ensuring the integrity of data provided by CNET, correcting any inaccuracies, and creating any manual MPNs accurately and efficiently. Assist in creating customer briefs, ensuring they are updated and maintained correctly in-cluding Excel reporting tools. To actively drive the SLA process by notifying the relevant heads ...

Birmingham or London. You will plan and execute end-to-end research across digital journeys, collaborating with Product, Design and Engineering to shape customer experiences and inform decisions with evidence-based insights. You will conduct interviews, usability tests, surveys and mapping activities, translating findings into concrete recommendations for product ...

planning process. Please note, applicants must have the legal right to work in the UK at the time of application. Required Skills and Experience Youll be an experienced B2B events professional who loves being at the heart of the action. Youll be highly organised, commercially minded and naturally take … ownership someone who sees what needs doing and gets on with it. Proven experience delivering B2B events end to end, from intimate executive roundtables through to large-scale conferences and exhibitions. This is essential. Demonstrable track record of delivering events on time and on budget, including managing technical ...

Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role spans hybrid working across UK offices ...

data and analytical findings into clear, effective fraud strategies, creating long-term solutions that help prevent fraud at source while balancing risk management with customer experience. Your understanding of financial services, combined with strong coding, investigation and strategy development skills, will enable you to identify opportunities, write and implement … Fraud Analytics, Operations, Cyber Security, Technology and Commercial teams, you'll influence key decisions and help drive change across the organisation. If you have experience developing data-driven fraud controls, can communicate complex technical concepts in a simple and engaging way, and are passionate about using analytics to combat ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you. Job Description5+ years of relevant industry experience in technical project deliverySuccessfully led difficult technical projects end-to-end using Agile methodologiesProven track record facilitating Agile ceremonies for medium-sized teamsExperience coaching ...

social care sector. As a key member of our sales team, you will play a pivotal role in cultivating strategic partnerships with our existing customer base. This role directly contributes to our client's mission of "powering the world of work" and shaping the future of social care … Account Manager in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored ...

decision making. Take ownership of personal development, building technical accountingknowledge, systems capability and analytical confidence to supportprogression within the finance function. Skills and experience: Part Qualified/Qualified accountant (ACA, ACCA, CIMA or equivalent). Knowledge of financial reporting standards and regulatory requirements. Excellent analytical skills and attention … Effective communication and interpersonal skills. Ability to manage multiple tasks and deadlines in a fast-pacedenvironment. Presentation and communication skills, with strong business acumen. Experience of Enterprise wide ERP toolsets, preferably D365 with proven abilityto manage large datasets with multiple financial dimension postings. About YouAbout UsSCC is Europe ...

operational leadership of MACS' support services capability. This is a senior leadership role sitting above Team Leads and Support Analysts, accountable for service performance, customer satisfaction, operational excellence and continuous improvement across the support function. You will define how support services are delivered across the business, establishing standards, processes … commercial awareness with a passion for developing high-performing teams and continually improving service delivery. Key Responsibilities Own overall service performance, quality and customer outcomes across all support services. Ensure delivery of contractual commitments, service levels and operational targets. Provide senior oversight of incident, problem and change management activities. ...

hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively … required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to deskAssist other engineers in the delivery of service to our customers. Cover site roles where required due to planned ...

Continuously enhance cloud and AI solutions based on metrics, feedback and best practices. Ensure compliance with relevant standards, regulations and internal guidelines. Skills and experience: Strong knowledge of cloud platforms such as AWS, Azure or Google Cloud, ideally with certifications. Proficiency in programming languages such as Python, TypeScript … C#, with experience working with AI APIs and frameworks. Excellent problem-solving skills, particularly in developing AI-enabled technical solutions. Strong communication and collaboration skills in cross-functional and globally dispersed teams. Ability to quickly adopt and apply new cloud and AI technologies. High attention to detail and commitment ...

looking for a collaborative analyst who thrives on solving complex business challenges, partnering with cross‐functional teams, and driving meaningful improvements that enhance the customer experience. C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship … business initiatives into epics, features, and user stories Write detailed acceptance criteria and functional requirements Document business rules, risks, dependencies, and success metrics Map customer journeys and operational workflows Partner with Product, Engineering, UX, and business stakeholders Support backlog prioritization by evaluating business value and impact Deliver complete, actionable ...