1 to 25 of 28 Customer Experience Jobs in Milton Keynes

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

Customer Experience Specialist Up to £30,000 plus excellent benefits Milton Keynes, office based. Do you have experience working within the IT industry or a desire to work within it? Are you passionate about delivering exceptional customer service? IT industry experience isn't essential … client-facing reports relating to service and present them to senior management. Provide internal reports on client satisfaction. What are we looking for? Experience in a Customer Service based role. A desire to work in the IT/Cloud industry. Ability to interact confidently with clients, both written ...

Head of Delivery and Customer Experience Up to £80k | Mostly Remote | Microsoft Gold Partner *Previous experience in MS Gold Partner is essential* I am working closely with a Microsoft Gold Partner who is looking for a Head of Delivery and Customer Experience to oversee Support … Project Management, and Consultancy functions. This role is central to driving customer satisfaction, improving delivery standards, and ensuring teams operate efficiently and collaboratively. Key Responsibilities • Lead Support, PM, and Consultancy to deliver high-quality customer outcomes • Strengthen the support function, reduce reactive issues, and improve documentation • Oversee project ...

seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support. Key Responsibilities Make … purchased materials, parts, or products Build strong relationships across multiple departments including engineering, design, procurement, and technical teams Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support Utilise CRM, SAS, marketing, and logistics systems to support the sales team ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

uncover the real business problem Framing success in terms of value. For example higher revenue, lower cost, reduced risk, increased efficiency or better customer experience Translating business goals into a clear roadmap of data and AI work that everyone can understand Advising clients when … whole team can deliver more value Representing the company professionally in client meetings and at industry events What we are looking for Experience Around 3 to 6 years of experience shipping ML or GenAI solutions into production A track record of seeing projects through from discovery to delivery ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

Milton Keynes office, UK based Salary: £85,000 - £120,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering … people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Security/Cyber SPOC for the organization. This hybrid role combines cloud product leadership with security oversight, ensuring the platform delivers exceptional customer experience and meets enterprise-grade security and compliance standards. Cloud & SaaS Product Leadership Define and own the cloud/SaaS roadmap, aligning with business objectives … customer needs. Drive the delivery of cloud-native SaaS capabilities, including: Multi-tenancy Self-service onboarding Elastic scaling Seamless updates Collaborate with engineering and DevOps teams to implement secure-by-design principles and cloud best practices. Gather feedback from customers and iterate quickly to improve usability and adoption. Security ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). UK public sector experience (central government). Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Celestras IT Systems Manager, you will take ownership of the companys … staff with software-related issues, collaborating with the wider IT support function. Manage budgets for software initiatives and licensing costs. What Youll Bring Extensive experience with business software, digital platforms, and systems integration. Strong understanding of IT infrastructure as it relates to supporting software applications. Proven project management experience ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an Installations Manager, you will be responsible for managing a small … resource forecasting to ensure field teams are deployed effectively and helping to drive cost efficiencies while maintaining strong service standards. What Youll Bring Industry Experience: Background in IT installations, retail, hospitality, or a similar fast-paced environment. Technical Knowledge: Experience with EPoS installations, networking, cabling, or IT hardware ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … have). Healthcare or Public sector experience. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle – such as analysis, acceptance, launch and live ops. Responsible ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an HR Advisor, you will act as a key support … training sessions for both new starters and existing employees to support their development. Develop and maintain learning materials and training records. What Youll Bring Experience in an HR Advisor or HR Officer role, with hands-on experience in employee relations and payroll support. Strong knowledge of UK employment ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Account Manager at Celestra, you will lead the successful delivery … Youll Bring Experienced Project Manager: A proven track record of successfully managing complex projects, particularly in the hospitality and retail sectors. You will have experience in leading cross-functional teams, managing resources, and ensuring project success. Strong Relationship Builder: You excel in building and maintaining long-term client relationships ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers … 00am9:00pm. Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return. Occasional overtime may be required. What Youll Do: Customer Service: You'll deliver high-quality support, responding promptly to queries and escalating issues when needed. Service Request Management: Log, track, and update ...

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Required Qualifications Bachelor's or Master's degree in Data Science, Computer Science, Information Systems, or a related field. 7+ years of hands-on experience in data engineering, data modeling, data architecture, or analytics. Expertise in SQL, entity-relationship modeling, and dimensional data modeling. Experience with relational ...

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … tests to ensure code quality. Debug and resolve application issues in a timely manner. Preferred Qualification: Between 1-5 years experience B.S. or higher in Computer Science or related field (or equivalent work experience) Expertise in Java, React JS, HTML5 Experience integrating with Restful web services Ability ...

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … apply best practices across Dev, Runtime, and vendor teams. Support Kafka–based eventing and MongoDB–backed services as needed. Basic qualifications 2–4 years' experience in DevOps/SRE/Platform Engineering with production AWS experience. Experience with CloudFormation and AWS CDK; solid Linux fundamentals and shell scripting. ...

environment fosters professional growth and development, to ensure that all our people thrive. We're committed to transferring and sharing resources, knowledge, skills, and experience across our organisation, and our Global Mobility Programme provides the gateway to a whole world of opportunities. Make a difference We believe businesses have … capable of managing multiple priorities in a fast-paced environment Demonstrate expertise in product lifecycle and good understanding of business analysis and UX/CX design. Effectively demonstrate teamwork skills, problem solving skills, initiative and integrity Excellent English language proficiency and good interpersonal communication skills. Effectively demonstrate strategic thinking, vision ...

safety checks). Mentor and grow the Data Science team, fostering technical excellence, collaboration, and an iterative, prototype-driven culture. Requirements 8+ years of experience designing and deploying applied ML or AI systems into production, with at least 3+ years leading data science teams. Fluent in Python … LangGraph preferred, LangChain or similar also considered). Strong foundation in classical machine learning and applied modeling techniques, including regression, classification, clustering, and practical experience with models used in econometrics or marketing measurement. Experience with agile development methodologies, such as Scrum or Kanban. Preferred Qualifications Experience with ...

define, evolve and communicate the existing enterprise data architecture, to democratise safe access to data to help engineering teams create personal, relevant and timely customer experiences. The data architecture will also support colleagues in accessing data, getting insights and providing next best actions for faster and aligned decision making … both tactically and strategically – but always aligned to customer and business outcomes. Key Responsibilities: Enterprise Data Architecture Ownership: Define and maintain the organisation’s data architecture strategy across cloud and on-premises environments. Ensure alignment with business goals, scalability, and futureproofing of data platforms. Cloud and Hybrid Integration Design ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role CitNOW Group has rapidly expanded through multiple acquisitions, creating an exciting ...