8 of 8 Customer Experience Jobs in Milton Keynes

lead a team in a controlled ‘laboratory’ environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will establish and manage a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to … out Training and educating users on the new systems and processes Maintaining compliance with relevant regulations, standards, and best practices. Collaborate, identify and share trends to continuously improve the customer experience Proactively contribute to the continuous improvement and transformation of processes. Coaching, mentoring, and supporting team members to develop their skills and growth Provide regular feedback, conducting performance … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Attention to detail through accurately recording information, document resolutions, and track progress. Analytical skills with More ❯

Our client, a leading Telco firm, is looking for an experienced Change Project Manager to join them on a Customer Service (CX) Transformation programme. You’ll bring proven re-engineering experience with Contact Centres - ideally gained within the telecoms industry - running customer-focused change and driving transformation initiatives. You will be a qualified Prince 2 practitioner, and … plans to share with stakeholders Essential Experience: Demonstrable project management experience in change and transformation in contact centres, with a strong exposure to Customer Experience (CX) and ideally in telecoms Strong track record of managing projects end-to-end, including planning, delivery, and benefits realisation Expertise in process re-engineering and delivering improvements across business operations More ❯

in a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will contribute toward a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to identify … practices. Contribute toward the creation of guidelines and documentation for future model office setups and implementations. Stakeholder Management Working collaboratively with stakeholders, identifying trends to help continuously improve IMServ customer experience Working with internal stakeholders where appropriate to understand and address their needs. Working with other teams to create and execute a cohesive, efficient, and customer-focussed … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Ability to manage multiple tasks, prioritize workload, and meet deadlines. Attention to detail through accurately More ❯

THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN! We’re looking for a proactive, detail-oriented Operations Administrator to support the delivery of a high-quality customer experience across our Digital and Telephony teams. You’ll play a key role in keeping daily operations running smoothly, owning key admin processes, maintaining accurate records, and supporting … and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at www.snapfinance.co.uk. Reporting to: Customer Experience & Outcomes Manager Location: Crownhill, Milton Keynes/Hybrid Working (3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … include: Provide administrative support to the Customer Service and Collections teams, including managing correspondence and updating customer records. Monitor and respond to shared inboxes and internal queries in a timely and professional manner (basic amendments: change of address, payment dates etc). Assist with the processing and allocation of payments, refunds, and direct debits. Maintain accurate customer More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Business Applications Developer, you'll support the full software lifecycle, design, build, deploy … and maintain apps using Microsoft Power Platform and Dynamics 365. Working closely with the IT Manager and stakeholders, you'll gain hands-on experience with cloud technologies in a fast-paced, growth-focused environment. A great opportunity to deepen your Power Platform expertise and drive innovation across the business. What You'll Do: Application Development: Design, build, and deploy … training to end users for smooth adoption and issue resolution. What You'll Bring: Certification: Microsoft Certified Power Platform Developer Associate or actively pursuing certification. Dynamics 365: Hands-on experience working with Dynamics 365 applications. Project Lifecycle: Skilled in full project lifecycle from scoping and design to development, implementation, and maintenance. Version Control: Familiar with Git and GitHub for More ❯

focused HubSpot Specialist to lead the configuration, management, and optimisation of our HubSpot platform. You’ll play a key role in ensuring HubSpot effectively supports our Marketing, Sales, and Customer Service teams, driving seamless customer experiences, improving workflows, and supporting overall business performance. Who are we and what do we do? Snap Finance UK is a rapidly growing … and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at www.snapfinance.co.uk. Reporting to: Existing Customer Marketing Manager Location: Crownhill, Milton Keynes/Hybrid Working (2-3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … training and support to BDMs and AMs on HubSpot usage and best practices. Revenue & Business Operations Build and maintain reports and dashboards to track KPIs across marketing, sales, and customer success. Automate processes to reduce manual entry, streamline lead-to-profit journey, and improve SLA adherence. Assist with integrations between HubSpot and tools like Salesforce, Slack, Zoom, Stripe, LinkedIn More ❯

Solutions Architect you will help to define and drive forward the technology strategy behind the company's internal business processes, from sales automation to order fulfilment, pricing, billing and customer support. You'll take a hands-on approach, breaking down enterprise processes into component parts and defining solutions that integrate with existing systems, enabling both processes and technology that … closely with product, platform reliability and software engineering teams, you'll help to ensure the application delivery platform supports the scale, security and resilience required whilst delivering an engaging customer experience. Location/WFH: You'll split your time between London and Milton Keynes (one day at each office per week) with the other three days work from home. … About you: You are skilled at translating business goals into technology solutions, identifying opportunities and anticipating future needs You have experience in a web/eCommerce/online market place environment You have previous experience as a Software Engineer You're able to drive architectural level improvements whilst remaining hands-on with implementation You have experience of More ❯

delivery and real-time data environments? Join a high-growth tech-led organisation where you’ll lead delivery of complex software and product initiatives that shape operations, automation, and customer experience. What you’ll be doing: You'll join a high-performing PMO and take ownership of cross-functional delivery in an Agile SAFe environment. You’ll work with … time data streams, APIs, automation, and third-party platforms Engage with senior stakeholders and report on delivery status, risks, and opportunities What we’re looking for: 5–10 years’ experience in Agile-led project/programme delivery, ideally within SAFe Agile frameworks Experience delivering complex software, digital products, or data systems in fast-paced environments Strong understanding of More ❯