23 of 23 Customer Experience Jobs in Gloucestershire

Base, OTE + Car Allowance of £62,000 Gigaclear is seeking a driven and customer-focused Sales professional to deliver the acquisition of high-value business clients. This role is responsible for identifying, exploring developing and converting new acquisition sales opportunities - whilst delivering exceptional customer experience. You ll build strong relationships across multiple platforms, acting as a trusted … advisor throughout the customer journey. You'll leverage your commercial acumen and consultative selling approach to drive revenue growth within key sectors and regions. Working closely with Sales and Operations leadership, you ll shape internal processes, champion the voice of the customer, and ensure our service aligns with enterprise-level expectations. This role carries defined acquisition targets and … through effective lead management processes. Responsible for building and maintaining a robust sales pipeline by identifying opportunities, tracking progress through sales stages, and ensuring alignment with revenue targets. Handling customer communications including leads and potential customers professionally and efficiently through a mixture of channels, including but not limited to in person, phone, email, and social media. Providing a premium More ❯

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.We're expanding the Conversation Experience Team with a Senior Data & AI Scientist to help develop an AI Agent framework that demonstrates the latest AI, automation, and cloud technologies at Lloyds Banking Group. About this … opportunity The Analytics & AI Services Platform employs modern technology while partnering with diverse teams across the Group to solve complex business challenges.Within the Analytics & AI Services Platform, the Conversation Experience Team are focussed on using data science and AI to create outstanding customer experiences, whether for internal engineers or external retail customers, by harnessing data science and AI. … range of stakeholders, and ensure the delivery of high-quality data science products in a collaborative, forward-thinking environment.If you're passionate about shaping the future of AI-driven customer experience and thrive on variety, this is the place for you. Day to day, you will: • Develop agent-based systems that use large language models and other AI More ❯

Customer Service Advisor – Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company. What you’ll do Be the first point of contact for partners and customers via email More ❯

Customer Service Advisor - Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits - 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK's top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company. What you'll do Be the first point of contact for partners and customers via email More ❯

a hybrid basis (2-3 days in the office), you'll lead a small team of analytics professionals, ensuring the delivery of actionable insights to optimise product performance, enhance customer experience, and shape the future direction of the business. This role offers the opportunity to define the data strategy, shape the data culture, and make a tangible impact … and innovative work culture across the Business Units and Group. Collaborating with executive leadership to identify data opportunities and inform strategic decision-making. Data analytics and insights: Analyzing financial, customer, product, and operational data to deliver actionable insights that drive performance and revenue growth. Identifying key performance indicators (KPIs) relevant to the software sector, enabling effective tracking of organisational … Governance and compliance: Ensuring compliance with UK and international data protection standards, including GDPR. Developing and upholding policies for the ethical use of data across the organisation. Qualifications and experience Extensive experience in a senior analytics role within the software or technology sector. Proven ability to lead and develop teams in a dynamic and fast-paced environment. Strong More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and … looking for risks and problems Excellent written and verbal communication skills An ability to adapt quickly and work in an agile fashion Desirable Skills and Technologies : Hands-on production experience on Linux, OpenShift Good knowledge on Linux, Kubernetes and OpenShift Role based access control in relation to OpenShift roles and SCC's Good troubleshooting skills on OpenShift and Kubernetes … Good troubleshooting skills in Docker and Podman Confidence in using GIT/Source Control Good CI/CD pipeline understanding Ansible automation Ability to write technical documentation Experience with ArgoCD, Istio/Service Mesh, Tekton and Helm Charts will be added advantage OpenShift monitoring and writing custom alerting using Prometheus Alertmanager CheckMK to monitor physical infrastructure Experience with More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and … looking for risks and problems Excellent written and verbal communication skills An ability to adapt quickly and work in an agile fashion Desirable Skills and Technologies : Hands-on production experience on Linux, OpenShift Good knowledge on Linux, Kubernetes and OpenShift Role based access control in relation to OpenShift roles and SCC's Good troubleshooting skills on OpenShift and Kubernetes … Good troubleshooting skills in Docker and Podman Confidence in using GIT/Source Control Good CI/CD pipeline understanding Ansible automation Ability to write technical documentation Experience with ArgoCD, Istio/Service Mesh, Tekton and Helm Charts will be added advantage OpenShift monitoring and writing custom alerting using Prometheus Alertmanager CheckMK to monitor physical infrastructure Experience with More ❯

evaluate, and book their mountain holidays. You'll own the experimentation programme end-to-end - identifying opportunities, prioritising ideas, running tests, and ensuring learnings translate into real commercial and customer impact. That means not just looking at data, but also understanding our customers deeply: how they shop, what frustrates them, what delights them, and how we compare to competitors. … in online travel. What you'll be doing Lead experimentation: Own and deliver a CRO roadmap that steadily improves our booking funnel through regular, well-structured tests. Understand the customer: Talk to customers, observe sessions, and gather insights from sales and support teams to understand pain points and motivations. Research competitors & trends: Stay close to how customers shop with … and Supply to move tests from idea to release quickly, and keep everyone aligned on goals and results. Communicate clearly: Share results and learnings in a way that connects customer experience with commercial outcomes, helping everyone make better decisions. Champion pragmatism: Stay focused on what drives outcomes, making smart trade-offs, while being comfortable working hands-on with More ❯

and depth of suppliers available to customers, ensuring competitive pricing and great choice. Manage supply data: Ensure accurate, consistent, and maintainable supply data that reduces errors and enhances the customer experience. Drive technical excellence: Help shape and improve the holiday packaging engine, optimising areas like data model, supply availability, and search speed. Monitor performance: Track key metrics such as … efficiency. Look ahead: As Heidi scales, take responsibility for the underlying data model and technical systems that power supply and packaging. What we're looking for from you Integration experience: You've managed integrations end-to-end, including timelines, stakeholders, and complex technical processes. Customer and commercial mindset: You understand how supply and pricing impact both customer experience and business performance. Problem-solving skills: You're resourceful in tackling third-party challenges and finding pragmatic solutions. Collaboration: You're able to communicate effectively with both technical and commercial colleagues, and keep everyone aligned. Technical proficiency: You're confident working with data models, APIs, and system architecture, and can get hands-on when needed. Analytical approach More ❯

customers stay connected and productive. Youll be the first point of contact for customers needing help with their software, hardware and telecoms services playing a key role in their experience with us. If you're ready to bring your technical expertise to a role where you'll make a real impact on customer experience, we'd love … reviewed and updated. Training and learning new industry technologies and products. The Person Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles. Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems. Knowledge of Microsoft cloud solutions including 365. Excellent knowledge of computer networking and security … including firewall solutions, routing, switching, and VPN technologies. Experience with diagnosing and resolving technical issues. Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products. A passion for customer service excellence. High level of organisation, interpersonal skills, multi-tasking and attention to detail. Enthusiasm on being able to deliver More ❯

infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination … service improvement plan. Communicating effectively with all levels of the organisation, presenting information and responding to questions from peers or management. We need you to have Previous or current experience in an IT Service Management role. A can-do attitude and ability to work multiple tasks under pressure. Evidenced capabilities in building new processes and appropriate documentation. Broad knowledge … of IT infrastructure, systems and services. Experience in chairing mixed stakeholder level forums. Proven Stakeholder communication Skills to all levels of Business & Technical bodies It's a bonus if you have but not essential ITIL Foundation or above qualifications Experience working with Service Now software Proficiency in producing MI documentation to exec level Red Hot Rewards Generous holidays More ❯

play a key role in providing technical consultancy, managing client relationships, and driving sales growth. You'll be central to building long-term client relationships, delivering a market-leading customer experience, and contributing to our continued success. Duties Manage, maintain, and grow strong client relationships. Generate new sales opportunities with existing accounts via phone, email, social media, and … events to network, promote solutions, and uncover opportunities. Keep our CRM and PSA systems up to date and provide accurate monthly forecasts. Act as a point of escalation for customer queries, ensuring service excellence. Regularly engage to build your profile and help grow our brand presence. Monitor market and competitor activity to stay ahead of the curve. Requirements Minimum … years experience in IT solutions sales. Strong commercial awareness and ability to structure and articulate complex opportunities. Excellent communication skills written, verbal, and over the phone. Highly organised with the ability to manage multiple priorities. A proven track record of generating, managing, and closing opportunities. Full UK driving licence, access to a vehicle, and willingness to travel (occasional overnight More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and … exciting situations.We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we … one of our platinum accounts has an opening for a Network Architect . The successful candidate will be a highly motivated self-starter who will have proven hands-on experience in an engineering background specialising in Software Defined Networking in a DC environment. The candidate should also be passionate about conceptualising, designing, and resolving architectural problems and be able More ❯

play a key role in providing technical consultancy, managing client relationships, and driving sales growth. You'll be central to building long-term client relationships, delivering a market-leading customer experience, and contributing to our continued success. Duties Manage, maintain, and grow strong client relationships. Generate new sales opportunities with existing accounts via phone, email, social media, and … events to network, promote solutions, and uncover opportunities. Keep our CRM and PSA systems up to date and provide accurate monthly forecasts. Act as a point of escalation for customer queries, ensuring service excellence. Regularly engage to build your profile and help grow our brand presence. Monitor market and competitor activity to stay ahead of the curve. Requirements Minimum … years experience in IT solutions sales. Strong commercial awareness and ability to structure and articulate complex opportunities. Excellent communication skills written, verbal, and over the phone. Highly organised with the ability to manage multiple priorities. A proven track record of generating, managing, and closing opportunities. Full UK driving licence, access to a vehicle, and willingness to travel (occasional overnight More ❯

ZFS) Performance tuning and monitoring (top, vmstat, iostat, sar, netstat) Exposure to automation software such as Ansible/Puppet Knowledge of scripting with Bash, Python, and/or Git Experience of AWS Automation tools (Ansible, Puppet, Chef) Virtualization and containers (KVM, VMware, Docker, Podman) What we will do for you: Competitive compensation Pension scheme DXC Select - Our comprehensive benefits … scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at . More ❯

Location: Cheltenham ( 5 Days on Site) We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer … scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at . More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be a self-starter with strong organisation More ❯

period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s) Lead Daily calls with support team … to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources and skill levels are fit for purpose Work with … engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and improvements to service and/or user experience Ensure adherence to both customer and client policies and procedures Ensure a high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend management More ❯

IT Service Team Lead Location: Bristol - Abbeywood Contract: 6 months (with likely extension) Clearance: SC Cleared (Must hold Active SC) We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function. You'll be responsible for leading 5-7 engineers, ensuring … SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience. This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment. Key responsibilities: Lead and motivate a team of engineers to deliver compliant … drive performance and resource forecasting Manage escalations, complaints, and process improvements Conduct regular 121s and ensure high team engagement What we're looking for: Strong leadership and organisational skills Experience managing IT service delivery teams Good understanding of Windows and Office tools Excellent customer service and communication skills ITIL knowledge/accreditation Active SC Clearance is essential If More ❯

IT Service Team Lead Location: Bristol - Abbeywood Contract: 6 months (with likely extension) Clearance: SC Cleared (Must hold Active SC) We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function. You'll be responsible for leading 5-7 engineers, ensuring … SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience. This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment. Key responsibilities: Lead and motivate a team of engineers to deliver compliant … drive performance and resource forecasting Manage escalations, complaints, and process improvements Conduct regular 121s and ensure high team engagement What we're looking for: Strong leadership and organisational skills Experience managing IT service delivery teams Good understanding of Windows and Office tools Excellent customer service and communication skills ITIL knowledge/accreditation Active SC Clearance is essential If More ❯

quality technical documentation to support innovative products used in high-tech industries. Youll collaborate with diverse teams to ensure accuracy and clarity, playing a pivotal role in delivering exceptional customer experiences. The company is dedicated to fostering an inclusive, supportive environment with excellent opportunities for career development and work-life balance. Key Responsibilities Documentation Creation and Management - Produce, develop … in engineering labs Collaboration and Communication - Liaise with engineers, technicians, and subject-matter experts to resolve technical queries - Collaborate with Sales and Marketing teams to support project launches and customer needs - Communicate technical details effectively to diverse audiences, tailoring content appropriately Process and Compliance - Maintain robust documentation systems, including version control and editing processes - Ensure timely organisation, management, and … photographs and illustrations to enhance documentation - Use tools like MadCap Flare, Adobe Acrobat, SolidWorks/SolidEdge, and Microsoft Office effectively The Person/Qualifications - Strong technical writing skills with experience in document review cycles - Proficiency in PC-based applications, including desktop publishing, photo editing, or CAD software - Ability to research, analyse, and communicate complex technical information - Familiarity with manufacturing More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting … situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we … Willingness to both share your knowledge and learn from others A proactive approach towards looking for risks and problems Desirable Skills and Technologies Deep knowledge and understanding of virtualisation Experience in installation, upgrading, configuration, and support of: Windows 2016/2019, Windows Server, AWS, and Azure Experience or knowledge of various Red Hat related products, including Satellite More ❯