9 of 9 Customer Experience Jobs in Reading

care and enhance patient outcomes. We are committed to making a positive impact on the lives of our customers and their patients. We are seeking a dynamic and experienced Customer Success Manager to join our team. In this role, you will play a crucial part in driving our mission to revolutionize dentistry. Your expertise in customer relationship management … and dedication to customer satisfaction will be key in ensuring our clients achieve maximum value from our products and services. Primary responsibility: The primary responsibility of the Customer Success Manager (CSM) is to provide on-going proactive communication with 3Shape customers to foster their engagement with our solutions, provide a positive customer experience, and to develop … the full array of capabilities 3Shape solutions have to offer and establishes a close relationship with 3Shape and its customers. Providing a high level of service and with a customer centric approach, the CSM collaborates closely with the extended 3Shape team, including Inside Sales, commercial HQ functions, Resellers, and members of the Customer Support teams. A proactive, consultative More ❯

Role: EMEA - Customer Support Representative Duration: 12 Months Location: Reading, UK - 2 days onsite (Tuesday & Wednesday) Language: French Job description What you’ll be doing... Full-time role in client Connect EMEA Customer Support department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be … or installations as well as our mobile/web platforms and keep customers updated via phone & email of progress. What we’re looking for... The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. Technical professional we are looking for should have well developed skills listed below … Experience in a customer-facing role (mandatory); ● Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); ● Experience with CRM & ERP systems - Client and SAP would be preferred (not mandatory); ● Strong communication and listening skills; ● Well-developed time management and prioritization skills; ● Structured “can-do” approach to open matters and tasks in a More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs … to serve. As our Technical Project Solutions Architect, you... are responsible for the collaboration with the customer's project team coordinate technical kick-off sessions by providing architecture overviews and formulating recommendations develop the technical architectures within Azure are responsible for impact analysis produce technical requirements , feasibility studies , software architecture documents , testing strategy recommendations and other relevant documents ensure … integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on Azure technologies leveraging Power BI Our ideal candidate... has good experience as a Technical Solutions Architect in the D365 More ❯

an Lead Android Engineer to join our clients forward-thinking mobile team. Our client is one of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

Customer Communications Specialist - B2C/Loyalty/Rewards Contract - 3 months Reading/Home We're growing fast-and our Marketing team is looking for a creative, driven marketer to help shape standout loyalty communications. As Customer Communications Executive you'll lead the creative development of campaigns for our rewards app-attracting new users and keeping current members … across channels like email, SMS, direct mail, and app. You'll work closely with cross-functional teams to deliver campaigns that boost app downloads, drive offer redemptions, and enhance customer experience. Responsibilities include: Develop and deliver creative comms across multiple channels Write clear briefs and manage asset creation Use insights to drive engagement and optimise campaigns Collaborate with internal … stakeholders to align with brand and legal standards The successful Customer Communications Executive will have: Experience in B2C marketing or customer comms Strong writing, briefing, and campaign delivery skills Great stakeholder management and a creative mindset Passion for data-driven marketing and customer engagement To apply for the Customer Communications Specialist please send your CV More ❯

Customer Success/Account Manager, £45,000 Bonus Benefits, Hybrid Working Included, Reading Area, Amazing Growing Company Overview on the Customer Success/Account Manager Are you ready to take your career to a whole new level of impact and influence? As a Customer Success Executive & Account Manager, you won’t just manage accounts – you’ll transform … the UK technology sector. Their mission? To help technology companies, investors, and advisors make smarter, sharper, more strategic decisions. Every insight, every report, every connection matters – and as a Customer Success Executive, you’ll be right at the heart of it. This isn’t just another role. This is about contribution. It’s about influence. It’s about being … the difference that makes the difference. As a Customer Success & Account Manager , you’ll: Be the first line of excellence – managing daily customer interactions with speed, clarity, and professionalism. Serve as the trusted partner for CEOs, CFOs, investors, and even board directors, ensuring they always feel supported and valued. Own the renewal journey – guiding subscription renewals with confidence More ❯

at the forefront of innovation and digital transformation. With a strong presence across the UK and beyond, the business is committed to delivering cutting-edge connectivity solutions and exceptional customer experiences. Role Overview We are seeking a highly capable Technical Project Manager to lead and deliver complex technology projects across the organisation. This is a permanent role offering hybrid … depending on the delivery model. Identify and mitigate risks, resolve issues, and ensure project quality and compliance. Communicate effectively with senior stakeholders, providing clear updates and insights. Required Skills & Experience Proven experience as a Technical Project Manager in a complex, fast-paced environment. Strong understanding of project management methodologies (Agile, Waterfall, Hybrid). Experience delivering technology infrastructure … Excellent stakeholder management and communication skills. Ability to manage multiple projects simultaneously and prioritise effectively. Familiarity with tools such as JIRA, Confluence, MS Project, or equivalent . Telecoms industry experience is a strong advantage but not essential. Desirable Project Management certifications (e.g., PMP, PRINCE2, Agile PM, Scrum Master ). Experience working in regulated environments or with large-scale More ❯

Account Manager Role - Cyber Security Focused Up to £70k depending on experience + bonus Hybrid (Reading) Our client in the Cyber Security Industry is looking for an experienced Account Manager to join their sales team. The focus of this role is building and maintaining strong relationships with key accounts, identifying opportunities for upselling, cross-selling, and ensuring contract renewals. … accounts, ensuring long-term satisfaction and engagement. Act as the main point of contact for clients, providing advice and guidance on how the company can best support them. Understand customer needs and challenges, offering practical solutions that align with the company's capabilities. Find and identify opportunities for upselling and cross-selling of the company's services. Potential for … New Business as well. Keep clients informed about relevant products, services, and opportunities that could benefit them. Collaborate with internal teams to ensure a seamless customer experience. Monitor account performance and report back to the business including with feedback to help increase satisfaction. What We're Looking For: A confident communicator who enjoys building and maintaining relationships. You must More ❯