1 to 25 of 27 Customer Experience Jobs in Reading

Customer Comms Specialist - Loyalty Contract role Reading - hybrid working Context We're on a mission to grow and we have exciting plans in Marketing to make that happen. So right now, we're on the hunt for a creative marketer who can help to deliver brilliant loyalty communications to … Company customer base. We recognise how critical it is to our growth to engage and retain our customers - and our exciting loyalty proposition is helping to support this strategy. This role will be responsible for managing the creative development of communications for Company, our rewards app. This will involve … candidate will be part of a busy comms squad, working closely with the CVM team, Marketing Managers, Partnerships and Propositions team to deliver against customer experience ambitions, company download targets, stimulating an active user base and offer redemptions. This is a hugely exciting role so we're looking More ❯

Responsibilities (Text Only) • Scope, design, and lead in-person and virtual customer-facing co-creation workshops that result in breakthrough ways AI can transform our customers' business. • Excellent communicator and storyteller that can communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed future state … leverage qualitative research to support a design objective, including the area of focus and research method(s) best suited to the business objectives and customer needs. • Demonstrate experience with a wide variety of research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.). Hands-on experience designing … planning, and facilitating interviews, field research, international research, and survey design. • Build connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scale. • Drive a foundational research strategy for the team while partnering with stakeholders to define moments of More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Join the Wireless Logic Adventure: Are you a Customer Touchpoint Insight Analyst that will drive the transformation of our customer interactions by leveraging data-driven insights? Ready to join a leading global … company and play a key role in our building out relationships? Look no further! We are seeking an ambitious Customer Touchpoint Insight Analyst to join our expanding team. 🌍💼 Your Daily Quest: 🌎 As a Customer Touchpoint Insight Analyst at Wireless Logic, you'll need a deep understanding of customer More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … prevent future problems from occurring and achieving more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for More ❯

You will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools … and applications or other changes. Prioritise and co-ordinate own and others' work schedules to ensure that business and customer needs are met, and deadlines are adhered to. Develop and maintain strong relationships both internally and externally to achieve project objectives. Prepare presentations and reports. Produce documentation in line … with project requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

Responding to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions. Provide customer service to internal and external customers to ensure a consistent experience. Adopt a proactive approach towards all client activities. Day to day incident management … IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure security compliance with customer and company procedures . Escalate issues in line … with company processes to ensure customer demands are met. Evaluate escalations and action appropriately to ensure customer demands are met. Able to adapt quickly to dynamic team environments to maintain consistent effective contribution. Act in accordance with our information security policies and report any potential or actual Security More ❯

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused on … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that … closely with the ‘back office’ parts of Ciphr to ensure their positive contribution to your partner’s success. What you’ll need to succeed Experience in B2B software Experience running a partner strategy. Ability to balance competing demands and priorities, to achieve the best possible outcome. Ability to More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an … and inspirational Sales Manager to lead a team of Commercial Account Managers focused within the CEE & Turkey regions. You will be responsible for driving customer satisfaction, portfolio awareness and ultimately net new revenue growth. When required, the individual will provide executive customer facing support, driving deals alongside the … to-day Lead and motivate a team of Account Managers to drive revenue both net new and existing accounts through a positive, high-touch customer experience within accounts between 250-2,500 users (and for certain territories above 2500 Users) Telephone and face to face Exec level support More ❯

help clients realize their boldest ambitions and build future-ready, sustainable businesses. Job Description Servaada, a Wipro company, is looking for a dedicated and customer-focused individual to join our team as a Senior Customer Service Representative, specializing in pensions. As the first point of contact for our … concerns. Your strong communication skills, empathy, and in-depth knowledge of pension products and processes will be instrumental in ensuring a positive and satisfactory customer experience. This role will be required to work from the office for 5 days a week. Servaada is a separate legal entity, authorized by … primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options. Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat. Provide accurate and detailed information about pension plans, contributions, withdrawals, and other More ❯

business performance. The passion that our New Business Development Executives have for our brand and the drive to achieve success is what increases our customer base and product sales across the country. This role has responsibility for the acquisition of new customers. In this role you will self-generate … regional group outlets in the out of home channel. They work closely with internal stakeholders in a collaborative way to ensure a first-class customer experience from day one and to drive long-term loyalty for the brand. Responsibilities • Achievement of daily, weekly and monthly new business productivity … group prospects into customers. • Plan and organise your time well to drive both results and efficiency. • Use CRM system to capture and record visits, customer interactions and orders. • Manage and maintain a healthy sales pipeline. • Negotiate, develop and agree commercial trading agreements with key customers. • Work proactively with the More ❯

Assist with security audits, and reviews as required. WHAT WE'RE LOOKING FOR Someone who is flexible, self motivated, and highly focussed on good Customer Experience in providing an excellent service to internal and external customers. Administration in business environment. Good working knowledge of MS Office (outlook and More ❯

Senior Manager: Strategic Finance Contract role Reading - 3 days in Office What we are looking for: Good technical knowledge and previous experience in working with Big 4 auditors and valuers is preferred for this role. A strong understanding of M&A driven reporting, PPA (Purchase Price Allocations) requirements, working … that they are efficient and support in minimising costs Support in developing and executing team efficiencies, process improvements and reporting automation which delivers better customer experiences and generates increased levels of value-added activities Ensure the information produced is of sufficient quality to pass the requirements of internal and … external stakeholders and to pass an audit at low materiality. Experience Qualified Accountant with proven experience in dealing with external auditors and valuers Experience of working in fast paced, dynamic and challenging environments Experience of dealing with matrix reporting structures, systems and stakeholder management. A strong More ❯

always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations Manager will lead and proactively manage all Spares & Site Operations. What you can expect to be … Management Team, for the proactive management of approved repair agents' suppliers to agreed business outcomes and performance targets. What we are looking for: Strong experience of establishing, developing and leading a sites operations function to achieve agreed business outcomes, performance targets and industry benchmarks. A background of working within … telecoms and experience of remedy and site tracker. Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers. Strong experience of building deep, effective relationships and More ❯

always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations Manager will lead and proactively manage all Spares & Site Operations. What you can expect to be … Management Team, for the proactive management of approved repair agents' suppliers to agreed business outcomes and performance targets. What we are looking for: Strong experience of establishing, developing and leading a sites operations function to achieve agreed business outcomes, performance targets and industry benchmarks. A background of working within … telecoms and experience of remedy and site tracker. Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers. Strong experience of building deep, effective relationships and More ❯

System Engineer, Messaging and Streaming Team Job ID: AWS EMEA SARL (UK Branch) The region service Messaging and Streaming Team (MAST) is a customer experience-oriented team who is looking for a self-motivated talented engineer who can solve complex problems and have a vision to improvise the … to speed in understanding the technology we're building, the tools we use and the business problems we're trying to solve. BASIC QUALIFICATIONS Experience writing scripts from scratch for automating manual tasks (BASH, Python, Perl, Ruby or similar). Solid background in Linux. Familiarity with in-depth troubleshooting … and ability to solve complex technical problems. Knowledge of network fundamentals (DNS, UDP, TCP/IP, HTTP(s), routing, switching). Experience owning services that are secure, scalable, reliable and efficient. Can identify multiple operational and security risks and then resolve, mitigate and/or escalate them. PREFERRED QUALIFICATIONS More ❯

always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations Manager will lead and proactively manage all aspects of Planned, Preventative Maintenance (PPM) & site operations with … Commercial Management Team, for the proactive management of approved suppliers to achieve agreed business outcomes and performance targets. What we are looking for: Strong experience of establishing, developing, and leading a PPM function to achieve agreed business outcomes, performance targets and industry benchmarks. Detailed knowledge of the methodologies, processes … and capabilities required to deliver best in class technical and business services. Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers. Strong experience of building deep, effective relationships and an appreciation of organisational politics. An ability to use these to socialise and influence stakeholders. More ❯

too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and … Proven track record of shaping, influencing, and executing strategic ITSM initiatives that deliver measurable business value. Strong understanding of ITSM tooling architecture, with specific experience in BMC Helix (or equivalent enterprise ITSM platforms such as ServiceNow), including its capabilities, integration requirements, and deployment at scale. Demonstrated ability to lead … operations, service transition, and continual improvement. The other stuff we are looking for Skilled in building and presenting complex business cases for investment , with experience of working closely with Finance and C-level stakeholders to secure programme funding. Effective and credible communicator , able to influence at senior levels and More ❯

evolving needs and business objectives. This includes learning about their business, initiating regular communications to anticipate challenges, and providing pre-emptive solutions to enhance customer experience. Partner closely with customers to identify cross-sell and upsell opportunities, leveraging additional features or services to drive revenue growth. You will also … timelines to effectively execute cross-sell, upsell, and expansion strategies. Be driven by communication, relationships and sales. You understand that the quality of your customer relationship has a direct correlation to the achievement of your sales goals. To excel in this role, you will develop an understanding of our … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance More ❯

payments platform, PoR Pay, enables hire companies to manage and take payments effortlessly—whether online, in-person or via payment links—improving cashflow and customer experience. We’re looking for a commercially driven Payments Account Manager with proven experience in payment solutions sales. This role is responsible for … actively engaging with our UK customer base to drive adoption and expansion of PoR Pay, our embedded payments offering. You’ll be expected to proactively identify opportunities, initiate outreach, and manage a pipeline of customers through to activation—offering tailored solutions that help them simplify payment processing, reduce admin … manage a personal pipeline, and convert opportunities into successful activations - Hit monthly KPIs for payment activations, volume growth, and account expansion Consultative Selling - Understand customer business needs and position the right PoR Pay solutions to meet them - Navigate commercial conversations, negotiate terms, and address objections with confidence - Stay current More ❯

in life management of site infrastructure to meet safety, service and deployment requirements and enable EE/BT and Three to deliver their best customer experiences at the lowest cost. In this role, you will be responsible for proactively managing all aspects of site infrastructure design that relates to … fire design principles, standards, methodologies, processes, controls, and the capabilities required to act as the lead for fire safety within the built environment. Considerable experience of managing, motivating, monitoring and improving performance of contractors and suppliers. Proven ability of building deep, effective relationships and an understanding of organisational politics. … An ability to use these to socialise and influence stakeholders. Demonstrable experience of working with, briefing, and influencing senior members of leadership teams. Strong knowledge of health and safety legislation and obligations (including CDM 2015, Building Regulations and Building Safety Act) in the context of infrastructure design. Nice to More ❯

and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services … point for jeopardy management where a resolving agency wrest within MBNL. What we are looking for: Technical understanding of Mobile Telecommunications networks and infrastructure. Experience in Telecommunication Operations and/or deployment. Incident management and escalation management experience. Ability to work in a highly pressurised environment. Strong knowledge of … the methodologies, processes and capabilities required to deliver best in class technical and business services. Experience of building deep, effective relationships and an understanding of organisational politics. An ability to use these to socialise and influence stakeholders. Excellent communicator with exceptional organisational skills. Experience of working with, briefing More ❯

in life management of site infrastructure to meet safety, service and deployment requirements and enable EE/BT and Three to deliver their best customer experiences at the lowest cost. In this role, you will be responsible for proactively managing all aspects of site infrastructure design that relates to … fire design principles, standards, methodologies, processes, controls, and the capabilities required to act as the lead for fire safety within the built environment. Considerable experience of managing, motivating, monitoring and improving performance of contractors and suppliers. Proven ability of building deep, effective relationships and an understanding of organisational politics. … An ability to use these to socialise and influence stakeholders. Demonstrable experience of working with, briefing, and influencing senior members of leadership teams. Strong knowledge of health and safety legislation and obligations (including CDM 2015, Building Regulations and Building Safety Act) in the context of infrastructure design. Nice to More ❯