23 of 23 Customer Experience Jobs in Reading

application of cloud-based technologies. You will act as their most Trusted Advisor. For that reason, you MUST have at least 5 years experience in an IT MSP or IT/Telecoms VAR at Account Director level. Working with your colleagues in specialist roles such as Customer Experience … basis to understand their business goals, challenges, and opportunities so that you can propose relevant solutions for their organisation. Coordinating with colleagues in management, CX, Customer Success, and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives, and performance goals are achieved. The measure of success ...

will be supporting customers using Point of Rental software. The primary role of the Tier 2 Support Tech is to deliver an awesome experience to our customers. A qualified Technician thrives on going above and beyond on every interaction and will be the primary voice … analytical skills. Technical Support: Provide support for software applications, including installation, configuration, and upgrades. Address bugs, performance issues, and user inquiries. Respond to customer requests for assistance. Use knowledge and skills to address customers needs and resolve basic problems within existing specifications and defined standards Provide an exceptional customer ...

guides, learner resources, workbooks and supporting documentation. Evaluate learning effectiveness using feedback, assessment data and business performance measures. ARE YOU OUR PERFECT PARTNER? Previous experience within a Learning & Development, Training or People Development role. Experience within the B2B IT Channel advantageous but not necessary. Experience designing … delivering engaging learning programmes. Strong facilitation and presentation skills across both virtual and classroom environments. Experience creating digital learning content and blended learning solutions. Understanding of adult learning principles, learning styles and instructional design methodologies. Strong Microsoft Office skills, particularly PowerPoint, Teams and Excel. Experience managing or administering ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform the way they … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are valued. The Role Take ownership of a portfolio of existing customer contracts ...

strong background in Cloud Hosting to join a major programme within the Defence and Aerospace sector. This role requires active Security Clearance and experience working within highly regulated, secure environments. The successful candidate will be responsible for defining the vision, strategy, roadmap, and delivery of enterprise cloud hosting services … delivery teams. Ensure cloud platform services meet security, compliance, governance, and operational requirements. Monitor and improve product performance through appropriate KPIs and metrics. Champion customer experience, self-service capabilities, and continuous improvement. Support architects and engineering teams in shaping integrated cloud platform solutions. Manage risks, issues, and escalations ...

ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire. You'll become part of a well-established and close-knit team of design … continued growth and success. The Role As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management. Acting as the primary ...

ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire. You'll become part of a well-established and close-knit team of design … continued growth and success. The Role As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management. Acting as the primary ...

skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service … work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support ...

answers you need, instantly! * JOB DETAILS At Apogee Corporation, we are shaping what modern workplace services look like - combining over 30 years of experience with the innovation strength of being an independent subsidiary of HP Inc. We help organisations work smarter, faster, and with far less friction. Our ambition … partner growth Work closely with operational teams to ensure services are deliverable, scalable, and efficient Resolve commercial or delivery challenges where needed, balancing customer expectations with operational reality Build and manage a healthy pipeline and use data to drive performance improvement A typical working pattern is Monday to Friday ...

identifying opportunities to grow the account. You'll work cross-functionally with sales, professional services, content, and technical teams to shape a seamless customer experience, and you'll lead commercial conversations at renewal, negotiating terms and pricing directly with senior stakeholders. This is a client-facing, relationship … role suited to someone who's customer-obsessed, commercially minded, and comfortable managing multiple accounts and stakeholders simultaneously. Hybrid working, with a UK base near the Thames Valley area. Responsibilities Manage a portfolio of corporate customers, driving retention, usage, and satisfaction Act as the primary day-to-day point ...

escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output … working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience ...

have already been involved in recent LGR activity, particularly during the early-stage conversations and proposal development phases within other local authorities. This experience is seen as critical in ensuring momentum and delivery confidence from day one. Your new role This is a senior Programme Manager role leading … through to implementation in line with programme objectives. You will take ownership of delivery across key areas such as systems, finance, procurement, relationships or customer experience, ensuring that plans, milestones and dependencies are clearly defined and actively managed. Working closely with senior stakeholders, you will bring structure, pace ...

with sales and US-based teams, youll optimise campaigns across multiple channels, accelerate deal cycles, and build strong alignment across regions. This role requires experience navigating complex buying environments and delivering measurable impact in fast-moving, high-accountability settings. WHAT YOULL BE UP TO Develop and execute integrated demand … PERFECT PARTNER? Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

with sales and US-based teams, youll optimise campaigns across multiple channels, accelerate deal cycles, and build strong alignment across regions. This role requires experience navigating complex buying environments and delivering measurable impact in fast-moving, high-accountability settings. WHAT YOULL BE UP TO Develop and execute integrated demand … PERFECT PARTNER? Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

with sales and US-based teams, youll optimise campaigns across multiple channels, accelerate deal cycles, and build strong alignment across regions. This role requires experience navigating complex buying environments and delivering measurable impact in fast-moving, high-accountability settings. WHAT YOULL BE UP TO Develop and execute integrated demand … PERFECT PARTNER? Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

Join a high-growth international SAAS/Communications company and ambitious team passionate about delivering exceptional customer experiences. We are looking for a driven, commercially minded Business Development Manager who thrives on winning new business, building senior relationships, and exceeding targets. This is a true hunter role focused … Delivery, and Service teams. Key Responsibilities: • Identify, qualify, and win new enterprise opportunities across strategic sectors • Build relationships with C-suite, IT, Digital, and Customer Experience leaders • Develop and execute account plans across named target accounts • Manage complex, consultative sales cycles and multi-stakeholder engagements • Deliver against revenue ...

Join a high-growth international SAAS/Communications company and ambitious team passionate about delivering exceptional customer experiences. We are looking for a driven, commercially minded Business Development Manager who thrives on winning new business, building senior relationships, and exceeding targets. This is a true hunter role focused … Delivery, and Service teams. Key Responsibilities: • Identify, qualify, and win new enterprise opportunities across strategic sectors • Build relationships with C-suite, IT, Digital, and Customer Experience leaders • Develop and execute account plans across named target accounts • Manage complex, consultative sales cycles and multi-stakeholder engagements • Deliver against revenue ...

global organisation in the digital products and fintech space is looking for a Senior DevOps Engineer to support the delivery and evolution of its customer-facing platforms. The business develops and operates a suite of high-traffic digital products, including web, mobile, and API-driven services used by millions … pipelines. Working closely with product engineering, security, and platform teams , you will help accelerate product delivery, improve system reliability, and enhance the overall user experience through modern DevOps practices. This role will suit someone passionate about product-driven engineering , platform scalability, and continuous innovation. Key Responsibilities Support the build ...

coordination, performance, and accountability across the full delivery lifecycle. Why this role matters; Managing sites at risk is critical to maintaining network coverage and customer experience. This role ensures replacement solutions are delivered on time and in line with exit commitments, coordinating complex dependencies across multiple teams and suppliers. … working and identify opportunities for continuous improvement • Support collaboration across NTQ core teams, suppliers, and wider business functions Who we’re looking for; • Strong experience managing delivery across multi‐functional teams and suppliers • Proven ability to drive delivery through structured governance and process management • Experience managing complex stakeholder ...

supplier management, and technical expertise to protect service availability and drive improvement. Why this role matters; Transmission performance is fundamental to network reliability and customer experience. This role ensures strong control, visibility, and accountability, proactively identifying risks and driving recovery before customer impact occurs. By embedding governance … performance across stakeholders • Provide clear performance visibility to shareholders • Act as the Transmission subject matter expert across the domain Who we’re looking for; • Experience in operational performance environments (availability, incident, or change) • Proven ability managing performance across multiple suppliers • Strong technical knowledge of Transmission technologies (access, backhaul ...

business opportunities across the South East. Develop relationships with new customers through proactive business development. Arrange and attend client meetings, presentations and demonstrations. Understand customer requirements and recommend appropriate solutions. Prepare proposals, negotiate contracts and successfully close new business. Build and maintain a healthy sales pipeline using CRM. Work … collaboratively with internal teams to ensure an outstanding customer experience. Achieve and exceed sales targets. About You We're looking for someone with a genuine passion for winning new business. You'll ideally have: A successful track record in B2B sales. Experience developing and winning new business. Strong ...

business opportunities across the South East. Develop relationships with new customers through proactive business development. Arrange and attend client meetings, presentations and demonstrations. Understand customer requirements and recommend appropriate solutions. Prepare proposals, negotiate contracts and successfully close new business. Build and maintain a healthy sales pipeline using CRM. Work … collaboratively with internal teams to ensure an outstanding customer experience. Achieve and exceed sales targets. About You We're looking for someone with a genuine passion for winning new business. You'll ideally have: A successful track record in B2B sales. Experience developing and winning new business. Strong ...