18 of 18 Customer Experience Jobs in Reading

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal. You will also be driven to achieve goals and maintain a great customer experience … with your customers to understand their needs and exceed their expectations. Working with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships Manage multiple projects simultaneously while interfacing with different internal and external stakeholders Experience required 1-3 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth Ambition to forge a career in a commercial role within a growing private equity backed business Willingness to learn new skills in customer growth, sales, negotiation and contracting Ambition to move up in the business More ❯

Customer Support Director | Proactis | Hybrid (Reading, UK) Shape. Lead. Elevate. At Proactis, we're redefining how organisations manage spend, suppliers, and efficiency through our powerful Source-to-Pay (S2P) SaaS solutions. Now, we're looking for a Customer Support Director to lead, inspire, and scale our global support organisation. This is your opportunity to build a best-in … class support function that drives customer satisfaction, retention, and growth across a rapidly expanding SaaS business. Join Proactis – Shape the Future of Customer Support At Proactis, we empower mid-market and enterprise organisations to control spend, streamline procurement, and strengthen supplier relationships with cutting-edge technology. With a footprint across the UK, Europe, and North America, we're … of our collaborative culture , our commitment to diversity, equity, inclusion & belonging (DEIB) , and our focus on employee wellbeing — including our global Mental Health First Aid community . The Opportunity – Customer Support Director This is your chance to lead, innovate, and inspire As our Customer Support Director, you'll: Define and deliver a global support strategy that grows with More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless cust... More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

Rapid Response Analyst Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team as we grow and develop. You will be joining a dedicated Customer Experience team who are passionate about supporting our customers and each other to the best of their ability. In this role you will be the first line response for … customer support, covering a range of products including HR, payroll, LMS software amongst others. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role … issues. Ensure that customers' expectations are managed well. Have a good understanding of the product/service and should be able to troubleshoot technical issues. Keep detailed records of customer interactions, issues, and resolutions. Maintain a knowledge base of common problems and solutions that can be used to help customers in the future. Have the ability to identify and More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

and communications, you'll help deliver a professional, reliable service that makes a real difference to patients, staff, and visitors. We're looking for someone who: Has strong administrative experience and exceptional attention to detail Is confident using IT systems and managing data Can prioritise and manage a varied workload independently Delivers excellent customer service with professionalism and … care Most importantly, you'll be a friendly, knowledgeable, and approachable point of contact making a real difference to the experience of our staff and service users. This position offers an excellent opportunity for a highly motivated individual to contribute to a busy, fast-paced team, and to develop within a supportive and collaborative working environment. About us Diversity … bookings, to include preparations of agendas, transcription of minutes and subsequent collation and distribution to staff. Capture minutes and actions from departmental meetings, including team meeting, contractor meetings and customer meetings Process data requests within Travel and Transport internal and external systems ensuring that the data is accurate and adheres to the Data Protection Act. Assist with departmental audits More ❯

as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft … effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base ? Ideal Skills & Experience Experience supporting Power Platform (Power Apps, Power Automate, Power BI) Exposure to Microsoft Dynamics 365 is a strong plus Strong troubleshooting and customer service skills Knowledge of More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

to thrive under tight deadlines in a fast-paced environment. What You'll Do: Support and take ownership of financial management across Operations, Deployment, NTQ, IT & Security, Asset Management, Customer Experience, H&S, and transformation programmes. Produce 5-year plans, reforecasts, and analysis; manage month-end processes for your area and others as needed. Collaborate with business areas More ❯

to thrive under tight deadlines in a fast-paced environment. What You'll Do: Support and take ownership of financial management across Operations, Deployment, NTQ, IT & Security, Asset Management, Customer Experience, H&S, and transformation programmes. Produce 5-year plans, reforecasts, and analysis; manage month-end processes for your area and others as needed. Collaborate with business areas More ❯

full lifecycle of a product, from conception to release. We are looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share. Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap … products, and balance resources to ensure success for the entire organization Develop product positioning and messaging that differentiates [Company X] across primary market segments Required skills and qualifications Strong experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams Experience in delivering finely … strategies Exceptional writing and editing skills, combined with strong presentation and public speaking skills Preferred skills and qualifications Bachelor’s degree (or equivalent) in product design or engineering Previous experience in software and web development Proven success as a product developer in a nonmanagerial role Demonstrable knowledge of SEM (search engine marketing) and online advertising More ❯

help shape the supply chain of the future. Position Overview The Program Manager will play a critical role in establishing and maturing the PMO function within Professional Services and Customer Success. This individual will create and implement standard operating procedures (SOPs), develop training materials, and set up governance and control mechanisms to ensure successful project delivery. The Program Manager … will mentor and guide project managers, lead by example, and ensure alignment with organizational objectives. In addition to PMO development, this role may directly manage some customer implementation projects, leveraging advanced project management methodologies and internal tools to deliver on-time, within scope, and on budget - consistently meeting customer expectations and contractual obligations. About us Did you ever … Through its innovative mission-critical software platform, Loftware enables businesses to enhance supply chain efficiency, ensure regulatory compliance, and deliver consistent and accurate identification that supports brand integrity and customer satisfaction. We make the supply chain work. Location: United Kingdom, Reading or Remote. Please note : Visa sponsorship is not available for this role. Key Responsibilities PMO Development & Governance Design More ❯

and appropriate last-mile distributors, for a seamless and flexible consumer delivery experience. Supporting over 60 native OCS branches worldwide, OCS has a global network to ensure service and customer experience is at the forefront of all we do. Our major international hubs ensure global connection with operations in Los Angeles, Tokyo, Hong Kong, Shanghai, Toronto, Paris, Frankfurt … testing, and ensure the overall quality of the application. Collaboration: Work with cross-functional teams, including logistics experts, sales managers, and business stakeholders, to deliver projects successfully. Qualifications and Experience: Small team environment with the expectation of mucking in with general IT issues ranging from user upgrades to faulty hardware when necessary. Knowledge of Java, C# and Asp.net advantageous … role is not a Hybrid Role, or a role that can be based from home. To Apply: Please submit your CV and a compelling cover letter highlighting your relevant experience and why you are the ideal candidate for this role to vacancies@ocsworldwide.co.uk. Next Steps and Housekeeping Only successful candidates will be contacted for further assessment. If you have More ❯

drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster … professional services expertise, communication, facilitation, and mediation skills to establish and improve the European project delivery model for professional services projects. The candidate must have the technical background and experience required to interact directly with strong technical engineers and management. They must have a proven track record in successfully managing complex power infrastructure projects, demonstrating strong leadership, strategic thinking … assessing and enhancing service processes. Proactively identify and eliminate bottlenecks or inefficiencies, while leveraging best practices and valuable lessons learned from previous projects to optimize overall project performance. Elevate customer satisfaction by understanding their needs, ensuring on-time and within-budget delivery while upholding a high standard of excellence. Additionally, leverage survey results to drive continuous improvements and enhance More ❯

in our Government team, you’ll be helping our customers resolve their software issues and answer enquiries. You will be building relationships with customers, and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office. It is more than just a support role, and you will … be liaising closely with colleagues in the development and product teams. Using your experience and insights to help improve our software and drive customer satisfaction. You will need to have a background in either Revenues or Benefits, be that as a benefits assessor, revenues officer or systems administrator. In return, we offer a fun, diverse workplace with great … within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits software, experience with NEC Revenues and Benefits is an advantage Good knowledge of legislation in Revenues or Benefits Ability to recognise and prioritise urgent calls Ability to manage an issue to More ❯