14 of 14 Customer Experience Jobs in Reading

delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact … role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain ...

Activities & Wellbeing Co-ordinator (Customer Experience Lead) Full & Part Time Roles available £26,436 per annum (pro-Rata) Up to 40 hours per week on a rota basis (weekends included) Cedar Lodge, Eastfield Lane, Whitchurch-on-Thames, Reading, RG8 7EJ Role Overview We are seeking an enthusiastic, creative … caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead) This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside Cedar Lodge. Responsibilities and Duties Enrichment ...

Activities & Wellbeing Co-ordinator (Customer Experience Lead) Full & Part Time Roles available £26,436 per annum (pro-Rata) Up to 40 hours per week on a rota basis (weekends included) Cedar Lodge, Eastfield Lane, Whitchurch-on-Thames, Reading, RG8 7EJ Role Overview We are seeking an enthusiastic, creative … caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead) This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside Cedar Lodge. Responsibilities and Duties Enrichment ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … channel best practice (especially email/SMS), this is your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … companies. Job Details Job Title: Sr Software Engineer Location – Reading, UK Salary Range – GBP 55K-65K PA Having 2 to 6 Years of Experience in Appian BPM. Appian Level 2 Certification is mandatory. Hands on experience in APPIAN BPM Process Modeling, Appian BPM Services Dev, Bus Rule Development ...

make a real difference to customers? Thames Water is looking for a highly motivated Project Manager to join our Retail PMO team within the Customer Experience Transformation function on a 19 to 24 month Fixed Term Contract. This is a fantastic opportunity to play a key role … helping to improve customer outcomes. In this role, you will work closely with a Technical Project Manager, senior leaders and cross-functional teams; you'll lead the successful delivery of high-profile initiatives in a fast-paced and evolving environment. Build strong stakeholder relationships, navigate complexity with confidence ...

opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission-critical electronic systems supplying customers across the aerospace, defence, security, communications and other highly regulated technology markets. The organisation designs and manufactures advanced embedded computing platforms … solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations. This ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

Data Migration and Customer Onboarding Specialist Reading - hybrid £35,000 to £50,000 DOE DXP Talent is hiring for a Data Migration and Customer Onboarding Specialist to join a market leading business in Reading. The Data Migration and Customer Onboarding Specialist will primarily be involved in migrating … customer's data across from their existing products into our clients software and supporting the customer with all aspects on onboarding. The role involves a lot of customer interaction as well being 'spreadsheet heavy' so ideal candidates will have a strong background in working in data migration ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … multinational federations of companies. Job Details Job Title: Tech Specialist. Location – Reading, UK Salary Range – GBP 65K-75K PA Having 7 to 10 Years experience in IT Industry Wherein 5+ years in Appian. 4-5 years of experience in development of enterprise-level web applications using an object ...

global organisation in the digital products and fintech space is looking for a Senior DevOps Engineer to support the delivery and evolution of its customer-facing platforms. The business develops and operates a suite of high-traffic digital products, including web, mobile, and API-driven services used by millions … pipelines. Working closely with product engineering, security, and platform teams , you will help accelerate product delivery, improve system reliability, and enhance the overall user experience through modern DevOps practices. This role will suit someone passionate about product-driven engineering , platform scalability, and continuous innovation. Key Responsibilities Support the build ...

Ready to Make a Difference? Join Us as a Customer Service Agent! Become the voice our customers trust and the support they rely on. As a Customer Service Agent , you'll help customers resolve water and wastewater service enquiries, delivering exceptional service when it matters most and making … real difference every day. What you'll be doing as a Customer Service Agent Be the first point of contact for customers, handling inbound phone enquiries and getting to the root of issues quickly. You'll gather key information, keep customers informed every step of the way, and accurately ...

solving to ensure delivery remains on track. Why this role matters; Effective estates management is critical to maintaining network performance, enabling deployment, and protecting customer experience. This role ensures complex access, legal, and landlord issues are resolved quickly, supporting timely upgrades and minimising delivery risk across the network. This … Provide insight and guidance on Code renewals and legal rights • Support continuous improvement of estate processes and delivery practices Who we’re looking for; • Experience in estates, property, or telecoms acquisition environments • Strong understanding of landlord and tenant law and lease/wayleave agreements • Knowledge of the Electronic Communications ...