8 of 8 Customer Experience Jobs in Warwickshire

to continuously validate new ideas and improvements. You'll be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end … this role offers valuable experience and excellent growth opportunities, it is not a permanent position. Key Accountabilities and Responsibilities Customer Centricity Guardianship within and across all VCS CX Workstreams Ensure that a customer-centric strategy and principles are integrated into each VCS CX workstream, guiding teams towards prioritizing customer satisfaction and loyalty resulting in an increase … and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage the monitoring of social media listening for customer More ❯

digital development and evolution in a B2B business. Focusing on optimising content, UI and UX of the website, you will be responsible for leading the optimisation of the digital customer experience through effective merchandising and promotional strategies. With insight and analytics at the heart of all decisions you will be part of a new, exciting team working towards … to the evolution of ecommerce & digital strategies, helping to shape the future of our digital landscape. This is a fantastic opportunity for you to bring your analytical and ecommerce experience to an established, market leading company. Key Responsibilities: Supporting the Ecommerce Trading Manager in driving business growth through ecommerce channels, having insight and analytics at the heart of all … in-class UX Optimisation of UI Campaign Optimisation Teamwork: Collaboration with the Ecommerce Trading Manager other senior marketing managers and wider teams to ensure a cohesive approach across product, customer and channel. Required Skills and Experience: Minimum 2 years of relevant experience, specifically in ecommerce/digital Excellent English communication skills - oral and written Excellent organisation and More ❯

Software Support Analyst Application Deadline: 31 August 2025 Department: Customer Support Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Elizabeth Ambrose Description As a Software Support Analyst (internally known as Service Desk Analyst), you will be the first point of contact for all customers regarding software related issues. Requests will come through to the service desk via … phone, email and web chat so it is important that you possess excellent written and oral communication skills and can deliver high levels of customer service at all times. All enquiries must be logged on to the Service now application so that all tickets can be effectively tracked and managed and you will be expected to provide first line … and timely escalation of issues and keeping customers informed of progress and/or resolution. You will be expected to identify opportunities to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous and helpful. Key Responsibilities • Provide 1st Line Support to all customers (both internal and external More ❯

This role offers a chance to work on innovative projects, develop your expertise, and contribute to the creation of world-class vehicles. If you're passionate about engineering and customer satisfaction, this could be the perfect opportunity for you. What You Will Do: - Lead the Durability and Reliability (D&R) Performance Attribute Team (PAT) to ensure customer expectations … current vehicle programmes and feed them back to improve future designs. What You Will Bring: - A broad knowledge of vehicle technologies and an understanding of durability and strength principles. - Experience in data collection and analysis, coupled with problem-solving expertise. - A strong grasp of system engineering principles and delivery methods. - Proficiency in project management of complex engineering test activities … execution. - Familiarity with tools such as Microsoft PowerPoint, Excel, and CAD visualisation systems like VisMockUp is desirable. In this role, you will play a vital part in enhancing the customer experience by ensuring vehicles meet the highest standards of durability and reliability. Your contributions will directly support the company's commitment to delivering exceptional automotive products that exceed More ❯

use automation frameworks to create and refine test scripts. What You Will Bring: • Expertise in test facility and test part preparation, with a strong understanding of data acquisition systems. • Experience in data analysis and reporting, with a natural problem-solving mindset and a structured approach. • Proficiency in Microsoft Office for creating plans, graphs, and process documents. • A degree in … the company’s commitment to delivering excellence in engineering and innovation. Your work will directly support the development of cutting-edge software solutions, ensuring compliance with regulations and enhancing customer experiences. This is a role that values collaboration, resilience, and a results-driven mindset, offering you the chance to thrive in a highly dynamic environment. Location: This exciting opportunity More ❯

automotive experiences, and they're looking for someone like you to make a real difference. What You Will Do: - Lead the development of Human Factors requirements to deliver exceptional customer experiences. - Collaborate with key stakeholders across Engineering, Design, Programme, and Commercial teams to shape future vehicle designs. - Conduct Human Factors assessments and gateway testing to support issue resolution and … ensure timely delivery. - Use customer data and Human Factors science to analyse feedback and resolve ergonomic challenges. - Communicate complex ideas effectively, employing innovative and visual methods to influence project decisions. What You Will Bring: - Proven ability to thrive in a fast-paced environment and make informed technical decisions. - Strong analytical skills to interpret technical data and customer feedback … for programme discussions. - Knowledge of human physiology, anatomy, or anthropometrics to inform ergonomic solutions. - Excellent communication skills to explain complex concepts to diverse audiences. - Experience with CAD software (e.g., CATIA or 3D Experience) and familiarity with Agile Methodology and JIRA is a plus. This role is pivotal in shaping the future of vehicle engineering, aligning with the company More ❯

and manage multiple vehicle updates simultaneously. • Raise and oversee Software Over The Air (SOTA) campaigns, collecting and analysing logs from both vehicle and offboard environments. • Conduct static and dynamic customer function tests, including current draw testing and data analysis. • Document test results using JIRA and X-RAY, providing valuable insights to technical leads for sign-off decisions. • Utilise advanced … skills with a structured approach to tackling technical challenges. • Proficiency in data analysis and reporting, with the ability to validate and interpret engineering documents. • Competency in Microsoft Office and experience with test management tools like JIRA and X-RAY. • A full UK driving licence with a clean record and a commitment to safety standards. This role is pivotal to … mission of delivering modern luxury through advanced engineering and technology. By joining as a Software Development Engineer, you will contribute to the seamless integration of software systems that enhance customer experiences and meet stringent regulatory standards. Your work will play a key role in ensuring the company remains at the forefront of the automotive industry. Location: The role is More ❯

Coordinating delivery across software platforms that integrate real-time data feeds, third-party APIs, and internal optimisation tools. Supporting diverse workstreams such as building expansion, product optimisation, and enhanced customer experiences. You'll work on engaging programmes involving data platforms, operational automation, and innovative broadcasting solutions. What we're looking for: 5-10 years of experience in project More ❯