12 of 12 Customer Insight Jobs in the Midlands

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We … CE (D365) projects. This role requires a breadth of knowledge across the platforms, covering multiple solutions such as Model-driven and Canvas applications, Power Pages, D365 CE applications (Sales, Customer Service, Customer Insights) . The role involves leading the planning, design, estimation, development, and implementation of solutions, ensuring they are scalable, robust, and maintainable, while working with development … progress tracking Non-Functional Requirements: Ability to define and demonstrate experience with non-functional requirements. Testing: Experience working with testing strategies and tools for Power Platform and D365 solutions. Customer Engagement: Excellent communication skills with the ability to liaise directly with customers to gather and refine requirements. SC Clearance Eligibility: Eligible for SC clearance (5 years address history in More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong technical More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital - Website and app reporting, deep-dive analysis, and future planning CRM - Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights - Understanding and segmenting customer behavior Data Science & Engineering - Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong technical More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities: Ecommerce … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve … website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

new payment solutions to serve millions of Japanese customers. You'll have the opportunity to shape the future of how customers pay on Amazon, working at the intersection of customer experience, technology, and business strategy to drive growth and innovation in one of Amazon's largest international markets. The ideal candidate is analytical, loves working backwards from data and … customer insights in order to build the right technology and features, and resourceful in finding innovative solutions to unsolved problems. As a product leader you will have a proven track record of creating a strong vision, managing a dynamic roadmap, communicating priorities clearly with a broad set of stakeholders and successfully delivering results. Key job responsibilities - Create and own … the product vision, strategy and multi-year roadmap for payment products that serve millions of customers - Drive data-driven decision making through analysis of customer behavior, market trends, and business metrics - Drive alignment across multiple stakeholders (Tech, Marketing, UX, Finance, Legal) to deliver results at scale - Identify and evaluate new payment opportunities, leading initiatives from conception through launch - Partner More ❯

the development and delivery of our Automotive Intelligence Platform by translating business needs and user feedback into clear, actionable requirements. You'll contribute to our product roadmap, own specific customer problem areas, and help ensure features are delivered with measurable impact. This is a hands-on role with the opportunity to work across the full product lifecycle, from discovery … may be required to meet with customers and partners in the UK and internationally. Key Responsibilities: Collaborate with Product Managers to shape product enhancements aligned with business goals and customer needs. Own and become an expert in defined problem spaces and user segments. Translate customer feedback and insights into clear product requirements and opportunities. Conduct user interviews, surveys … priorities. Experience working in Agile environments with familiarity in Scrum, Kanban, or Lean frameworks. Knowledge of the automotive industry, dealership operations, or dealer management systems. Experience gathering and interpreting customer insights to drive product decisions. Comfortable managing multiple product streams and balancing stakeholder needs. Strong analytical thinking and problem-solving abilities. Comfortable using tools such as Jira, DevOps, Confluence More ❯

alignment with group objectives and client needs.* Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.* Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.* Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility.* Work … well-maintained and clearly prioritised backlog that delivers value early and often.* Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.* Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making.* Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment.* A commercially minded product thinker who blends customer empathy with business acumen.* Strong strategic capability, combined with hands-on delivery experience.* Excellent communication and stakeholder management skills-able to influence at all levels.* Comfort working in environments More ❯

alignment with group objectives and client needs. * Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. * Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. * Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility. * Work … well-maintained and clearly prioritised backlog that delivers value early and often. * Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. * Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. * Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment. * A commercially minded product thinker who blends customer empathy with business acumen. * Strong strategic capability, combined with hands-on delivery experience. * Excellent communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments More ❯

Business Mobile Product & Propositions Lead! Intercity Technology is seeking an experienced and visionary Business Mobile Product & Propositions Lead to lead the evolution of our mobile product portfolio and drive customer-focused innovation. This strategic and hands-on role is central to shaping the future of our Business Mobile offerings, working across teams and with external partners to deliver market … make a real difference. Key Responsibilities as aBusiness Mobile Product & Propositions Lead: Product Strategy & Innovation Lead the development of mobile propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, and commercial teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution … onboarding, and enablement across teams. Performance & Optimisation Monitor KPIs including revenue, margin, pipeline growth, and roadmap delivery. Use data-driven insights to refine propositions and improve outcomes. Engage with customer forums and feedback loops for continuous improvement. Stakeholder & Partner Engagement Build strong relationships with vendors and integrators. Align strategies with Divisional MD and Board-level stakeholders. Ensure commercial viability More ❯

supporting the SQL data views and core record systems and processes. In order to apply, you must have the following skills and experience: Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing … specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. More ❯

on product management, you will influence both long-term product success and near-term execution. You will own key product initiatives, including market research, stakeholder engagement, GTM strategy, and customer insights, ensuring that MHR’s products remain innovative and commercially successful. Your leadership will shape the future of our product management practice while delivering meaningful results for customers and More ❯

allowance My client is a fast-moving digital transformation specialist delivering cloud, connectivity, cybersecurity, and managed services to some of the UK's most critical sectors. With a consultative, customer-first approach and a strong focus on innovation and sustainability, you'll help clients unlock real value-acting as a strategic partner, not just a supplier. This is your … chance to make a genuine impact in a role that matters. As an Account Manager role. You'll take ownership of a high-value customer portfolio, building long-term relationships and driving growth through meaningful, solution-led conversations. It's a chance to work with a team that's shaping the future of digital infrastructure-delivering outcomes that matter … to clients across cloud, connectivity, and security. Key Responsibilities To nurture and develop relationships with primarily customers but also vendors to drive organic growth Understand the customer IT strategy and act as the ambassador internally for the customer. Manage customer liaison to solution sales between Digital Space/Customer to maximise revenues and customer loyalty Ensure More ❯