20 of 20 Customer Insight Jobs in the North West

Customer Insight Analyst Manchester (Hybrid - 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You'll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams More ❯

and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You'll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines.- Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction.- Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams.- Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments.- Document and manage data models, analysis logic … and reports to support repeatable, scalable insight generation.- Contribute to predictive modelling projects focused on personalising learning journeys and improving learner retention. Skills & Experience Essential:- Strong SQL skills for data extraction and transformation.- Proficiency with Power BI for reporting, dashboarding, and data storytelling.- Comfortable using Python (or R) for analysis and statistical testing.- Knowledge of Microsoft Fabric or similar More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Blackpool (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

City Centre. Overseeing website management, UI/UX design, analytics, front-end and back-end development, as well as SEO and engagement strategies, you will be responsible for optimising customer experience, driving operational efficiencies, reducing costs and enhancing conversion rates across our digital ecosystem. The ideal candidate will have a data-driven mindset, strong leadership abilities, and a strategic … schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Define and execute the product roadmap in alignment with business growth and customer needs. Identify opportunities to enhance user engagement, conversion, and operational efficiencies. Develop and implement SEO (Search Engine Optimisation), CRO (Conversion Rate Optimisation), and UX/UI strategies to improve … site performance and user retention. Ensure digital assets (website, booking systems, customer portals) are optimised for scalability and security. Customer-Centric Growth & Innovation Utilise user research, data analytics, and A/B testing to improve UX and drive engagement. Optimise customer journeys across digital touchpoints to maximise retention and bookings. Identify and prioritise new product features based More ❯

difference. What You'll Be Doing Manage product backlogs across multiple squads, ensuring alignment with roadmap priorities Collaborate with sales, engineering and stakeholders to capture and refine requirements Use customer insights, usage data and feedback to inform product decisions Support squads through refinement and estimation sessions Define clear, user-focused stories and acceptance criteria Present team roadmaps to internal More ❯

to identify trends, opportunities, and risks that drive strategic growth initiatives Partner with senior stakeholders across multiple departments to provide analytical support and expertise for growth optimisation Proactively identify customer improvement opportunities through data analysis and customer insights Transform complex data into clear, actionable recommendations for senior leadership Validate business hypotheses through rigorous data analysis and testing Lead More ❯

Customer Insights Analyst Up to £51,000 Hybrid - Manchester (2x days in the office) THE COMPANY We have partnered with a global organisation operating in the education sector to source a Customer Insights Analyst. THE ROLE The role involves analysing customer performance and satisfaction data to uncover trends and identify opportunities for improvement. You will assess how More ❯

team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for someone with working knowledge of Microsoft Dynamics 365 Customer Insights - Journeys (Real Time) to support our Dynamics 365 Sales and Marketing systems customers. You'll log, triage and resolve support tickets quickly, keeping the customers informed of progress … Process Flows within Dynamics you'll help design and implement new solutions with the guidance from the technical leads and solution architects. If you can identify, troubleshoot and resolve customer support calls, acting as the 3rd line of support, and when required train end users and produce relevant training material then we want to hear from you! With hybrid More ❯

team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for someone with working knowledge of Microsoft Dynamics 365 Customer Insights - Journeys (Real Time) to support our Dynamics 365 Sales and Marketing systems customers. You'll log, triage and resolve support tickets quickly, keeping the customers informed of progress … Process Flows within Dynamics you'll help design and implement new solutions with the guidance from the technical leads and solution architects. If you can identify, troubleshoot and resolve customer support calls, acting as the 3rd line of support, and when required train end users and produce relevant training material then we want to hear from you! With hybrid More ❯

team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for someone with working knowledge of Microsoft Dynamics 365 Customer Insights - Journeys (Real Time) to support our Dynamics 365 Sales and Marketing systems customers. You'll log, triage and resolve support tickets quickly, keeping the customers informed of progress … Process Flows within Dynamics you'll help design and implement new solutions with the guidance from the technical leads and solution architects. If you can identify, troubleshoot and resolve customer support calls, acting as the 3rd line of support, and when required train end users and produce relevant training material then we want to hear from you! With hybrid More ❯

team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for someone with working knowledge of Microsoft Dynamics 365 Customer Insights - Journeys (Real Time) to support our Dynamics 365 Sales and Marketing systems customers. You'll log, triage and resolve support tickets quickly, keeping the customers informed of progress … Process Flows within Dynamics you'll help design and implement new solutions with the guidance from the technical leads and solution architects. If you can identify, troubleshoot and resolve customer support calls, acting as the 3rd line of support, and when required train end users and produce relevant training material then we want to hear from you! With hybrid More ❯

Analyst Location: Manchester City Centre (hybrid, 3 days per-week onsite) Salary: £50,000 - £60,000 (DoE) Are you a detail-driven Product Analyst who thrives in a collaborative, customer-focused environment? We're working with an award-winning FinTech platform that has been established in the UK market for more than 25 years. You'll be joining a … Translating complex requirements into epics and user stories with clear acceptance criteria. Owning product backlogs, driving sprint goals and working closely with UX and development teams. Using KPIs and customer insights to shape product decisions and measure impact. Supporting business readiness, including process mapping and stakeholder demos. Requirements: Proven experience as a Product or Business Analyst in a digital More ❯

Analyst Location: Manchester City Centre (hybrid, 3 days per-week onsite) Salary: £50,000 - £60,000 (DoE) Are you a detail-driven Product Analyst who thrives in a collaborative, customer-focused environment? We're working with an award-winning FinTech platform that has been established in the UK market for more than 25 years. You'll be joining a … Translating complex requirements into epics and user stories with clear acceptance criteria. Owning product backlogs, driving sprint goals and working closely with UX and development teams. Using KPIs and customer insights to shape product decisions and measure impact. Supporting business readiness, including process mapping and stakeholder demos. Requirements: Proven experience as a Product or Business Analyst in a digital More ❯

initiatives aligned to business goals. Proven track record of leading data-driven transformation, using analytics to unlock measurable business impact, enable data-led decisions, inform product development, and enhance customer insight. Ability to ensure scalable, secure, and reliable data infrastructure that enables lifecycle analytics and supports revenue and growth objectives. Ability to promote a data-first culture by improving … commitment to continuous learning, staying ahead of evolving data technologies and industry trends to maintain best practices and support ongoing improvements. Maintain strategic vision coupled with attention to detail. Customer-focused, with a detailed understanding of relevant legislation and regulation. Adaptable to a constantly changing data and business environment, with the ability to pivot strategies in response to innovative More ❯

not only power our online presence, but also play a major role in our global distribution revenue. From driving SEO and PPC performance to building intuitive, secure, and scalable customer journeys, you'll define and own the roadmap for evolving our website and legacy systems. You'll partner closely with teams across eCommerce, Marketing, UX, Tech and Operations to … deliver sites that are optimised, compliant, and above all, market leading. You'll also lead a multi-functional delivery team, working in an agile, hypothesis-driven way to turn customer insights and business goals into real, measurable results. About you You'll thrive in this role if you: Have strong experience as a Product Owner or Business Analyst in … a digital or eCommerce setting Have led the delivery of product roadmaps that combine performance, stability, and compliance Are passionate about delivering outstanding user experiences through websites Can balance customer-centricity with technical constraints and commercial goals Are confident working with developers, marketers, analysts, and senior leaders alike Have an understanding of web development and platform management Are comfortable More ❯

achievement. Engage in a consultative sales process, leveraging creativity and industry knowledge to drive results. Collaborate with Solution Consultants and internal teams to deliver compelling product demonstrations that address customer challenges. Work closely with marketing to generate leads and create targeted sales campaigns. Maintain up-to-date industry and product knowledge to position yourself as an expert in warehouse … management solutions. Use customer insights and industry trends to contribute to product strategy and development. Knowledge, Skills, and Abilities:- Deep understanding of warehouse operations and logistics (minimum 5 years warehouse experience preferred). Proven experience in Enterprise software sales, ideally WMS, ERP, TMS, or supply chain solutions. Thorough understanding of the customer sales cycle and consultative selling approach. More ❯