26 to 43 of 43 Customer Journey Map Jobs in the UK

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … implement best practices from the technology, banking and fintech industries, ensuring our operations are agile, efficient, and customer focused. Key Responsibilities Map lending journeys and operational processes to identify customer pain points, inefficiencies, and opportunities for improvements. Plan and facilitate workshops with cross-functional teams ...

needs of different products, jurisdictions and client segments when defining capabilities. Document organisational impacts, governance requirements and business ownership. Customer & Advisor Experience Map and improve end-to-end client and advisor journeys across digital channels. Work with product and UX teams to define business requirements that support … Competitive Compensation Benefits package including comprehensivemedical, dental, vision and others Company Culture based on our CoreValues Professional Development Training withIndividual Development Plans to map out your careergrowth Opportunity to work in a globalenvironment with diverse teams built with colleaguesfrom around the world Opportunity to work with technologyindustry leaders ...

looking to recruit a Marketing Analyst is responsible for collecting, analysing and interpreting marketing and business data to provide insights that drive customer acquisition, engagement, retention and revenue growth. The role supports strategic decision-making by measuring marketing performance across digital and offline channels, identifying trends, and recommending … channels. Monitor key performance indicators (KPIs) including: Lead volume Cost per lead (CPL) Cost per acquisition (CPA) Return on investment (ROI) Conversion rates Customer lifetime value (CLV) Produce regular reports, dashboards and performance reviews. Identify trends, opportunities and areas for improvement. Data Management & Reporting Collect and validate data ...

natural initiative-taker who thrives on solving complex challenges, brings out the best in others, and is passionate about creating exceptional customer experiences, we'd love to hear from you. You'll work alongside some of the brightest minds in digital, design, strategy, and technology to help leading … Financial Services organisations reimagine how their products and services are delivered. From customer journeys and service ecosystems to organisational processes and digital touchpoints, you'll play a key role in designing end-to-end services that create meaningful impact for customers and businesses alike. What ...

Overview Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements Plan and facilitate workshops with cross-functional teams to gather, align objectives and analyse business requirements Document these requirements into clear, comprehensive product specifications and user stories ready for development … work Requirements 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending Understanding of customer journey mapping, business process modelling and requirements gathering techniques Excellent communication and stakeholder management skills Desire to work within agile cross-functional teams ...

business success. This is an exciting opportunity to join a collaborative, forward-thinking team where your ideas will directly influence product development and customer experience. You'll be involved in the full design lifecycle, from research and concept creation through to delivery, helping to shape products used … large and growing customer base. Key Responsibilities Lead UX design initiatives across web and mobile platforms Conduct user research, analyse insights and translate findings into intuitive user journeys Create wireframes, user flows, prototypes and high-fidelity designs Collaborate closely with Product Managers, Developers and key stakeholders throughout ...

skills. Experience supporting UAT and business change. It would be great if you also have experience in business transformation, process improvement, UX/customer journey mapping, Product Ownership or working with third-party technology partners. Experience within Higher Education, EdTech or a similar work environment would ...

Europes most successful direct-to-consumer brands. A genuine category leader. A business that's become the benchmark across Europe for customer experience, product innovation and growth. They're scaling fast, investing heavily in Product and Design, and looking for a Senior Product Designer who wants more than … another feature factory role. You'll be solving meaningful customer problems, influencing strategy, shaping experiences used by thousands of customers and helping define what world-class looks like across web and mobile. This is the kind of role where: ✅ Your ideas are listened to ✅ Research actually drives decisions ...

information from data, user research, process observation, operational performance and stakeholder engagement. Identify business problems, opportunities and areas for improvement across services and programmes. Map and analyse current and future business processes. Capture, analyse and prioritise business and service requirements. Evaluate potential solutions and provide evidence-based recommendations. Work … wider public sector environment . Experience of working on large-scale transformation or service improvement programmes. Knowledge of service design and resident/customer journey mapping. Experience working with multidisciplinary project and programme teams ...

Strong understanding of digital marketing channels, including SEO, PPC, content marketing, and social media, with knowledge of branding and positioning strategies. Experience with customer journey mapping, data analysis tools (e.g., Google Analytics, Excel) and market research methodologies. Superb storytelling and presenting skills, with the ability ...

Will Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

raise any inconsistent or impractical technical approaches. Partner with Product Owners to clarify requirements, define user stories and estimate development effort. Support business customer journey mapping by identifying technical implications and opportunities for improvement. Maintain effective communication with development teams, ensuring shared understanding of solution approaches ...

equivalent. You will be responsible for maximising the value of technology products delivered by agile teams. Acting as the voice of the customer and business, you will define and prioritise product features, ensuring alignment with strategic objectives and user needs. You will collaborate closely with cross-functional teams … deliver high-quality solutions that drive business growth, operational efficiency, and customer satisfaction. Essential Skills Proven experience as a Product Owner or similar role in a technology-driven environment. Strong understanding of agile methodologies (e.g., Scrum, Kanban). Excellent communication, stakeholder management, and facilitation skills. Ability to manage ...

digital media.* Strong demonstrable knowledge of eCommerce platforms, marketplaces and performance metrics* Strong commercial acumen, with an understanding of P&L drivers, online customer economics, omnichannel demand levers and digital return on investment* Digital transformation leadership and experience of embedding ways of working, tools, processes across the wider … understanding of retailer.com, marketplace management, content excellence and website experience* Technical and data capabilities in data analytics, insight generation, digital shelf tools and customer journey mapping* Strong leadership and influencing and stakeholder management skills, with the ability to collaborate effectively* Proven ability and passion in capability ...

Drive product vision and strategy for a product domain/category alongside product, growth, and leadership teams Translate customer, product, and market signals into problem framing and product strategy Partner directly with engineers and founders to shape solutions Validate ideas and reduce risk through research, prototyping, experimentation, analytics … Build repeatable learning loops and improve product discovery across the company Requirements Expert-level specialization in a product domain Strong systems thinking across customer journeys, funnels, and feedback loops Ability to connect user behaviour to outcomes and revenue impact Close collaboration with engineers and founders Full-stack background ...

products or services. We have operations in over 70 countries , with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their … ongoing project team. Lead remote or onsite technical discussions from Pre-sales stage through to Post sales support. Support the sales team with customer demonstrations of the Traka product either remotely or in person. Support the business with technical specifications for customer tenders Be involved ...

products or services. We have operations in over 70 countries , with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their … ongoing project team. Lead remote or onsite technical discussions from Pre-sales stage through to Post sales support. Support the sales team with customer demonstrations of the Traka product either remotely or in person. Support the business with technical specifications for customer tenders Be involved ...

programmes, guiding clients from strategy to execution and shaping scalable solutions with AI and agentic capabilities. You will own delivery across CX strategy, customer journey mapping, CRM/billing transformations, and operating model changes, while growing the Energy & Utilities practice and developing client proposals. #J ...