26 to 35 of 35 Customer Journey Map Jobs in the UK

largest banks in the UK, As part of their ongoing digital transformation, they are investing heavily in creating seamless, customer-centric experiences across their products and services. An exciting opportunity has arisen for a Content/Experience Designer to join the team, working within the employer proposition space. … user-focused content and experiences for employer-facing digital journeys. Work within agile, multidisciplinary product teams to define priorities, shape solutions, and deliver customer value. Create and maintain content designs and user journeys using Figma. Collaborate closely with UX Designers, Researchers, Service Designers, Product Owners, and Engineers. Facilitate ...

technology and build a more sustainable, more inclusive world. About the job you're considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation … Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospectiveclients. Identify market trends and client needs, aligning Digital Customer Experience’s ServiceNow offerings withthose insights to drive sales growth. Act as the primary point of contact for senior client and internal stakeholders, establishing ...

looking to recruit a Marketing Analyst is responsible for collecting, analysing and interpreting marketing and business data to provide insights that drive customer acquisition, engagement, retention and revenue growth. The role supports strategic decision-making by measuring marketing performance across digital and offline channels, identifying trends, and recommending … channels. Monitor key performance indicators (KPIs) including: Lead volume Cost per lead (CPL) Cost per acquisition (CPA) Return on investment (ROI) Conversion rates Customer lifetime value (CLV) Produce regular reports, dashboards and performance reviews. Identify trends, opportunities and areas for improvement. Data Management & Reporting Collect and validate data ...

online experiences? Do you combine creativity with data-driven decision-making? If you're an experienced digital marketing professional who thrives on improving customer journeys, website performance and digital communications, we'd love to hear from you. We're looking for a Digital Marketing & Online Experience Officer … play a key role in developing engaging digital campaigns, enhancing website content, improving accessibility and ensuring every online interaction puts the customer first. What you'll be doing As part of a collaborative Marketing and Communications team, you'll: Develop and deliver innovative digital marketing and communications campaigns. ...

heavily in its digital product portfolio. This is an exciting opportunity for an experienced UX/UI Lead to shape the future of customer-facing web and mobile products, influence product strategy, and lead design excellence across the business. The Opportunity As UX/UI Lead … Doing Leading UX and UI design across a portfolio of digital products, websites and apps. Conducting user research, usability testing and customer journey mapping to inform product decisions. Creating wireframes, prototypes and high-fidelity designs that solve real user problems. Developing and maintaining a robust design ...

Will Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

knowledge and experience to build SAP configuration as a core competency in the team and wider busines s.Review business processes and digital customer/user journeys on an ongoing basis, developing optimisation approache s.Manage business analysis, procedural, and training documentation, including creation, review, updating, and maintenanc e.Deliver workshops … tender (ITTs), and statements of requirements/work verbally and in writi ng.Conduct rigorous analysis and testing using techniques such as persona development, customer journey mapping, requirements engineering, benefit analysis, change impact assessments, pulse surveys, requirement traceability, test cases/scripts, and related too ls.Hold ...

cloud, integration or enterprise systems projects. Desirable: Manufacturing, automotive or other complex operational environments. SAP and Microsoft technology environments. Change impact assessment and customer journey mapping experience. If you're a proactive Business Analyst who enjoys navigating complexity, challenging the status quo and delivering real business ...

Extensive experience in a Process-focused Analyst position. Business Process Improvement Business Process mapping Change management and implementation End-to-end change delivery Customer journey mapping. Requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Relevant professional certifications would be desirable Experience ...

improving efficiencies. Extensive experience in a business analyst or process analyst role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship ...