Customer Retention Jobs in Central London

1 to 25 of 35 Customer Retention Jobs in Central London

CRM/Email & Loyalty Lead

City of London, London, United Kingdom
Lyle & Scott
of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven … with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align More ❯
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CRM/Email & Loyalty Lead

london (city of london), south east england, united kingdom
Lyle & Scott
of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven … with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align More ❯
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Senior Data Scientist

City of London, London, United Kingdom
Harnham
and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer More ❯
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Head of E-commerce

City of London, London, United Kingdom
Drake's
on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯
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Head of E-commerce

london (city of london), south east england, united kingdom
Drake's
on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯
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Senior Product Analyst

City of London, London, United Kingdom
Hybrid / WFH Options
Harnham
product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯
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Clinical Application Specialist

Central London, London, United Kingdom
Hologic Europe
and experienced Clinical Application Specialist to join our GYN Surgical Solutions division, primarily focusing on the Sonata product range. Job description: What are Hologics Applications Specialists responsible for? Ensuring customer retention and driving customer satisfaction. Provide advanced applications support of existing Hologic customers, training of new and existing customers on relevant product portfolio. Provide customer … and site assessment). Assisting users in the effect utilization of Hologic products, advanced applications' troubleshooting and commercial support during conferences and trade shows. Drive business growth of existing customer base as well as expand market share within a designated territory. Identify growth opportunities to existing customer base and gather insights from competitive accounts to identify potential opportunities. … Work in close collaboration with Sales, Field Service, Marketing and Technical and Customer Service to ensure customers receive a first-class experience. Required profile: To be considered for the role we expect the following as a minimum expectation: Education : Post grad/diploma qualification in Medical Ultrasound. Experience : Fully competent in the surgical/clinical setting and advanced experience More ❯
Employment Type: Permanent
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Senior Client Success Manager (Marketing Effectiveness)

City of London, London, United Kingdom
Gain Theory
for our clients, ensuring they derive maximum value from our products/services. Your role will involve building strong relationships, understanding client needs, and facilitating successful outcomes to drive customer satisfaction and retention. Role Description The Client Success Manager will report to the Client Success Director and work closely with the client leadership team to ensure optimal delivery and More ❯
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Customer Success Manager – Alternative Investments

City of London, London, United Kingdom
SS&C Technologies
deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯
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Customer Success Manager – Alternative Investments

london (city of london), south east england, united kingdom
SS&C Technologies
deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯
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Senior Data Analyst

City of London, London, United Kingdom
Harnham
Team and work closely with global colleagues to build scalable data products and deliver high-impact commercial insights. This role blends analytics and BI, with projects spanning marketing performance, customer behaviour, and product development. You’ll play a key role in monitoring performance, shaping promotional strategies, and driving customer retention — all while working with a modern … Pull, manipulate, and analyse data from Snowflake and other sources Build and maintain DBT models to support analytics Develop impactful dashboards and visualisations in Tableau Monitor business performance and customer behaviour to guide strategic decisions Analyse marketing activity, including promotions, spend, and retention metrics Collaborate with the global product team to develop scalable analytics solutions What We More ❯
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Senior Data Scientist

City of London, London, United Kingdom
Harnham
first-party data into real commercial value. As a Senior Data Scientist, you’ll own the end-to-end delivery of machine learning models that drive revenue growth, improve customer retention, and optimise decision-making. You’ll work on high-impact challenges like forecasting, churn prediction, customer segmentation, and commercial uplift—delivering solutions that are accurate More ❯
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Senior Data Scientist

london (city of london), south east england, united kingdom
Harnham
first-party data into real commercial value. As a Senior Data Scientist, you’ll own the end-to-end delivery of machine learning models that drive revenue growth, improve customer retention, and optimise decision-making. You’ll work on high-impact challenges like forecasting, churn prediction, customer segmentation, and commercial uplift—delivering solutions that are accurate More ❯
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Sales Development Rep

City of London, London, United Kingdom
Peregrine
instrumental in bringing conversations about Peregrines solutions to our clients, identifying needs and opportunities, and booking meetings for our sales teams to discuss. Roles & Responsibilities? High levels of outbound customer contact? using multiple digital channels, alongside large amounts of outbound phone calls. We have a huge suite of sales technologies including LinkedIn Sales Navigator, Linkedin Recruiter, Hinterview, Hubspot, Bullhorn … identify and understand their pain points and identify ways in which our products can address them. ? Building and maintaining relationships with key individuals and decision makers within your target customer sector? in this case Retail, Transport and Media. Working with cross-functional sales and delivery teams to arrange meetings and demos.? Attending customer meetings to develop your own … Experience required: Essential: Sales experience within a highly targeted outbound telesales ?environment. Comfortable making high level outbound calls to new customers and contacts. Experience in developing and maintaining strong customer relationships. Ability to use multiple channels of engagement including phone, Linkedin, sales automation tools. Excellentobjection handlingskills, with the Impact and Influence required to help challenge their current methods of More ❯
Employment Type: Permanent
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CRM Data Analyst

City of London, London, United Kingdom
Hybrid / WFH Options
Harnham
a long-standing reputation for timeless style and quality craftsmanship, the business continues to innovate across retail, e-commerce, and digital engagement. Data sits at the heart of its customer strategy, and the CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join … the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With a focus on storytelling through data, you’ll help shape the CRM strategy, improve customer segmentation, and support the growth of acquisition and engagement … initiatives. Your responsibilities will include: Supporting the CRM team with analysis, reporting, and campaign performance insights. Designing customer segments and helping optimise targeting strategies. Pulling, cleaning, and interpreting customer data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider More ❯
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CRM Data Analyst

london (city of london), south east england, united kingdom
Hybrid / WFH Options
Harnham
a long-standing reputation for timeless style and quality craftsmanship, the business continues to innovate across retail, e-commerce, and digital engagement. Data sits at the heart of its customer strategy, and the CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join … the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With a focus on storytelling through data, you’ll help shape the CRM strategy, improve customer segmentation, and support the growth of acquisition and engagement … initiatives. Your responsibilities will include: Supporting the CRM team with analysis, reporting, and campaign performance insights. Designing customer segments and helping optimise targeting strategies. Pulling, cleaning, and interpreting customer data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider More ❯
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Data Analyst

City of London, London, United Kingdom
Harnham
Growth Analyst Up to £70,000 | London – Hybrid (2 days/week) | 12-month FTC (Maternity Cover) An international consumer brand with a mission-led product and a loyal customer base is looking for a commercially minded Marketing & Growth Data Analyst to join their UK team. You’ll be part of a business that’s seen huge growth over … and reporting frameworks. Day-to-day, you’ll be the go-to for marketing and growth teams, turning raw data into actionable insight on acquisition, retention, and customer lifetime value. What You’ll Be Doing Pulling, joining, and transforming data from Snowflake and other sources using advanced SQL Conducting deep-dive analysis into campaign performance, customer acquisition, and retention Building clear, engaging dashboards in Tableau for stakeholders at all levels Evaluating promotions and experiments to determine short- and long-term business impact Identifying trends, anomalies, and opportunities in the data — and flagging them proactively Supporting the marketing team in tracking KPIs like CAC, retention rate, and channel ROI Partnering with global More ❯
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Head of Growth Hybrid

City of London, London, United Kingdom
Hybrid / WFH Options
Forward Role
across all channels Growth Program Development Drive and scale referral and partner-driven acquisition programs Launch and optimise organic growth initiatives that complement paid efforts Develop innovative approaches to customer acquisition and retention Analytics & Optimisation Manage comprehensive reporting, attribution models, and analytics to track ROI and inform strategic decisions Use advanced analytics tools to identify opportunities and More ❯
Employment Type: Permanent
Salary: £80,000
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Ecommerce Analyst

City of London, London, United Kingdom
3Search
Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯
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Growth Analyst

City of London, London, United Kingdom
Harnham
role where you’ll move seamlessly from pulling and manipulating data to producing clear, actionable insights for the UK Growth and Marketing teams. You’ll help monitor performance, understand customer behaviour, evaluate campaigns, and contribute to both tactical and strategic decision-making. You’ll split your time roughly 60% on UK-focused work and 40% on global collaboration, creating … local insights while helping to shape global dashboards and reporting tools. Key Responsibilities Analysis & Insight – Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and lifetime value. Go beyond “what happened” to explain “why” and recommend “what next.” Campaign Impact Assessment – Evaluate promotions and experiments to determine both immediate and long-term effects on customer … Visualisation – Create clear, compelling Tableau dashboards and reports for stakeholders at all levels. Marketing KPI Tracking – Support the marketing team in measuring key performance metrics (e.g., acquisition cost, retention rates, channel ROI). Proactive Opportunity Spotting – Identify trends, anomalies, or risks in the data and bring them to the attention of the business without waiting for a request. More ❯
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CRM & Data Strategy Analyst

City of London, London, United Kingdom
Harnham
CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign reporting. Experience More ❯
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CRM & Data Strategy Analyst

london (city of london), south east england, united kingdom
Harnham
CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign reporting. Experience More ❯
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Data Analyst

City of London, London, United Kingdom
Hybrid / WFH Options
Harnham
a fast-growing, internationally recognised consumer brand with a strong e-commerce presence. Operating in over 100 countries, they are known for their innovative, high-quality products and strong customer engagement. The UK team is collaborative, creative, and commercially driven, with a supportive culture that values insight-led decision-making. Key Responsibilities Analyse marketing performance, customer acquisition, retention … Extract, join, and manipulate data from Snowflake using advanced SQL and dbt models Build clear, engaging Tableau dashboards and reports Track and optimise marketing KPIs such as CAC, retention rates, and channel ROI Spot trends, anomalies, and opportunities proactively Enable stakeholders to self-serve data and insights effectively Requirements 5+ years’ experience in data analytics, ideally in marketing … Advanced SQL skills for complex data extraction and manipulation Experience with Snowflake, dbt, and Tableau (or similar visualisation tools) Strong understanding of marketing metrics such as CAC, LTV, retention, and ROI Ability to work independently and deliver clear, actionable insights Excellent communication skills with non-technical stakeholders Collaborative mindset and proactive problem-solving approach If you’re a More ❯
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Senior Data Analyst

City of London, London, United Kingdom
Harnham
This fast-growing consumer brand is a market leader in its sector. Operating internationally, they combine creativity with data-driven decision-making to fuel rapid growth and long-term customer engagement! THE ROLE As a Senior Analyst, you can expect to be involved in the following: Conduct deep-dive analysis into marketing performance, customer acquisition, retention … immediate and long-term impact Extract, manipulate, and join data using SQL (Snowflake, dbt) Create clear, engaging dashboards in Tableau (or similar) Track and report marketing KPIs (CAC, retention rates, channel ROI) Spot trends, risks, and opportunities proactively Collaborate with UK and global teams to ensure best practice and shared learning YOUR SKILLS AND EXPERIENCE 5+ years in More ❯
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Digital Product Manager

City of London, London, United Kingdom
Hybrid / WFH Options
Inspiring Search
have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯
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