18 of 18 Customer Retention Jobs in the City of London

Title: Senior Customer Success Manager Location: London – Hybrid (London office twice per week, plus customer site visits as required) Package: £70,000 + bonus + benefits Reports to: Head of Customer Success Ingenio is partnering with a fast-growing SaaS business, to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base. This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor ...

dynamic and experienced Senior Account Executive to join their team and help to expand their corporates Enterprise market presence (£500m+ turnover) while nurturing strong customer relationships. This role is to sell in to the DACH region. As a Senior Account Executive, you will be responsible for driving sales growth … with new business customers as well as cross selling and upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses … understanding, optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer ...

operating at scale across multiple international markets. It serves millions of customers through mobile-first products, with a strong emphasis on accessibility, value, and customer experience. Data and analytics sit at the heart of decision-making, supporting everything from product development and marketing strategy to customer retention … with ownership of tracking and implementation. You’ll support a wide range of analytics requests across product and marketing, with a particular focus on customer behaviour, churn, and campaign performance. Around 30% of the role will involve owning tagging and implementation (GA4/GTM), while the majority is focused ...

improvement. Manage internal systems to ensure POLARIS continues to have the bet tech stack for service provision. Support new business onboarding and client retention by following company processes. Requirements Strong leadership and people management skills, with the ability to motivate and guide a team. Proven experience ...

Opportunity Our client is an international organisation with their UK office in London. They develop innovative digital solutions to improve service, engagement, customer experience and communication within the retail industry. They are seeking a New Business Development Manager to join their growing, experienced team. Reporting directly … targets and pro-actively approach them Skilled in market research and analysis to identify growth opportunities An understanding of the reason and ROI a customer would have when adopting digital Experience in client relationship management, ensuring long-term satisfaction and retention Excellent communication and presentation skills, both ...

deliver solutions that address client business needs and deliver client value while supporting product-specific business strategies. •Engage at all levels within the customer, sales and channel partner organization. Work with the customers and Business Partners to grow market share within the portfolio. •Provide sales direction and leadership … local Industry Conferences and User Group meetings •Contribute to creating and executing regional sales plays •Engage BigFix GEO and Global Leadership to increase customer advocacy and progress deals •Exceed assigned software, services and renewals sales targets •Maintain customer retention •Add new logos annually What ...

high-performance but genuinely collaborative - smart people, low ego, and leadership that gives autonomy and support in equal measure. With scaling revenue, strong customer retention, and ambitious growth plans, this is a business with real momentum. The Role As a Pre-Sales Consultant ...

Opportunity Our client is an international organisation with their UK office in London. They develop innovative digital solutions to improve service, engagement, customer experience and communication within the retail industry. Leading the UK Technical Team, this position is fundamental to the Solution and Product Definition Strategy and supports … face and remotely consult with clients, current and potential, to help define their project requirements. Manage and coordinate technical design phases to meet customer needs. Proactively coordinate and activate resources as needed to achieve project goals. Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery ...

have direct and visible impact. You'll be working with a business that delivers technically complex, high-quality projects while valuing sustainable growth, client retention, and long-term relationships over turnover for turnover's sake. ...

Data Science projects within the data team, with the idea to work towards people management. You'll play a key part in shaping how customer data informs decision-making at scale. Key Responsibilities Lead and develop a team of data scientists, providing technical guidance and strategic direction. Partner with … senior stakeholders to identify opportunities for data-driven improvement in customer engagement, retention, and product experience. Oversee the design, development, and delivery of advanced analytical models and insights that support business growth. Translate complex data into clear, actionable recommendations that drive commercial impact. Collaborate closely with ...

Campaign Specialist, you will be responsible for the planning, execution, and optimisation of CRM campaigns. You will play a key role in driving customer engagement, retention, and revenue growth. Responsibilities Develop and execute CRM campaigns that align with business objectives and target audience segments. Collaborate with cross ...

data and AI capabilities. With a mature data platform and strong executive buy-in, they are now focused on embedding advanced AI into both customer-facing products and internal decision-making tools. As a Senior AI Scientist, you’ll play a key role in designing, building and deploying applied … production deployment. You’ll work closely with product, engineering and business teams to ensure AI solutions are practical, scalable and deliver clear commercial and customer impact. Key Responsibilities Leading the development of AI proof-of-concepts and production systems, including LLM-powered assistants and chatbots. Designing and implementing ...

data and AI capabilities. With a mature data platform and strong executive buy-in, they are now focused on embedding advanced AI into both customer-facing products and internal decision-making tools. As a Senior AI Scientist, you’ll play a key role in designing, building and deploying applied … production deployment. You’ll work closely with product, engineering and business teams to ensure AI solutions are practical, scalable and deliver clear commercial and customer impact. Key Responsibilities Leading the development of AI proof-of-concepts and production systems, including LLM-powered assistants and chatbots. Designing and implementing ...

accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. … Responsibilities Translate business challenges into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present ...

+ Share Options 🗞️ Industry: Consumer Services 📍 Location: London, Hybrid (2 days/week) Why join? Join a scaled consumer business with strong customer growth, exceptional retention metrics and clear plans to scale significantly over the next 3–5 years. Lead the digital transformation agenda as Head … platform. Key Responsibilities Own the digital experience strategy and roadmap across app and web. Lead 1–2 squads of experienced PMs to improve critical customer journeys at pace. Drive consistent experience design across multiple touchpoints using data and experimentation. Collaborate with Engineering, UX, Data, Operations and Marketing to deliver ...

record of building, scaling, and leading Managed Services teams. Strong experience operating ITSM platforms and service governance frameworks. Demonstrable ownership of service performance, client retention, and commercial outcomes. Experience managing senior client relationships, escalations, and renewals. Deep working knowledge of Dynamics 365 within Managed Services environments. Experience across … Consulting, Engineering, and Operations to deliver change effectively. Success Measures Performance will be measured against: Service performance (SLA and KPIs) Client satisfaction and retention Commercial performance (renewals and revenue) Operation maturity and scalability Team engagement and capability development Teammates’ benefits: Bonus Schemes Life Assurance Private medical cover Group ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...