18 of 18 Customer Retention Jobs in the City of London

Head of Customer Success Remote/Hybrid (UK) | Full-Time Join Logicalis as We Build the Future of Customer Success At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within … Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes. We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions ...

strengthen revenue performance, and deepen market impact. The CGRO will drive data-led commercial decision making, embed technology and AI-enabled insights throughout the customer journey, and establish strategic relationships with key industry partners and third-party providers. The role is accountable for positioning the organisation as a market … organisation's multi-year revenue growth strategy aligned with board-approved objectives and market opportunities * Identify, evaluate, and prioritise new revenue streams, customer segments, and expansion opportunities * Set annual and quarterly revenue targets across commercial functions and drive accountability for delivery * Lead pricing strategy and commercial model development ...

100+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. If you're someone who enjoys owning customer relationships, influencing decision-makers, navigating commercial discussions and delivering strong retention results, we'd love to hear from you. The Role … Your primary objective will be to retain accounts and grow revenue by becoming deeply embedded within your clients' organisations. You'll work closely with Customer Success, Product and Energy Analyst teams to help customers maximise value from the platform while identifying opportunities to strengthen and expand relationships. Success ...

World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention, growth, and new business conversion by identifying client pain points and developing tailored solutions. This includes a focused effort on converting … while proactively identifying opportunities to expand account value and deepen partnerships. Key responsibilities include hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. The Account Manager also plays a critical role in delivering exceptional ...

Senior Enterprise Customer Success Manager 78,000 - 83,000 UK Remote Permanent We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team. This is an opportunity to take ownership of a portfolio of some … largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. Responsibilities Manage a portfolio of approximately ...

responsibility for a multi-million-pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product-led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset … full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross-sell/upsell, and expansion into new customer segments, geographies, and adjacent ...

Customer Success Manager (German Speaking) – Junior, Senior & Enterprise Levels 📍 London (Hybrid: 3 days onsite per week) We are partnering with a leading company to build out their Customer Success team in London. This is an exciting opportunity to join a fast-scaling international business supporting high-value enterprise … clients across the DACH region. 🌍 The Opportunity We are hiring German-speaking Customer Success Managers across multiple levels: Junior Customer Success Manager Customer Success Manager (Mid/Senior) Enterprise Customer Success Manager You will be responsible for driving customer adoption, retention, and expansion ...

leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across … organisation. You'll also deliver insight that supports customer loyalty, retention and Customer Lifetime Value, in order to ensure improvements are directly actionable. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience are essential: Previously worked ...

operate at a high level. The Role We’re hiring an AI Revenue Operations Specialist to run the operational backbone of Infobel’s existing customer base. You’ll work directly with Nathan (Head of Sales), owning the workflows that keep customers supported, invoices accurate, commissions clean, and revenue flowing. … This role sits at the intersection of: customer operations, finance operations, and AI-enabled workflows. You’ll be customer-facing enough to jump on calls, analytical enough to live in spreadsheets, and operational enough to build repeatable systems that scale. What You’ll Do Coordinate ongoing customer ...

join a category-leading technology company that is transforming a complex global industry through data, AI, and workflow automation. With strong market traction, impressive customer retention, and ambitious growth plans, the business is entering a significant phase of expansion. The Opportunity Reporting into senior marketing leadership … shaping how products are brought to market, ensuring compelling messaging, successful product launches, and strong commercial adoption. You'll work closely with Product, Sales, Customer Success, and Marketing teams to drive product growth and market impact. Key Responsibilities Develop and execute go-to-market strategies for new product launches. ...

expertise to promote our tailored payment, payout, and embedded finance solutions, directly addressing the complex challenges of airline merchants. Key Responsibilities Vertical-Focused Client Retention and Acquisition: A hybrid function - Prospect and secure new airline merchant customers as well as day-to-day account management and upselling ...

redesign, lead-to-cash transformation, commercial model evolution, and large-scale B2B operational change. Much of our work centres on B2B growth, product reinvention, customer lifecycle transformation, and revenue operations, helping software businesses build the strategies, processes, and operating models they need to grow efficiently and compete … commercial roles within software companies. Candidates will have a deep understanding of how SMB, mid-market, and enterprise customers engage across the software customer lifecycle, alongside a point of view on how the industry is evolving. You will be comfortable working in ambiguous environments and have evidence of contributing ...

career progression within a global business What You'll Be Doing Build trusted relationships across a portfolio of strategic accounts, developing deep understanding of customer priorities and growth objectives Drive account growth through consultative cross-selling, upselling and expansion of data, analytics, events and consulting solutions Develop and execute … tailored account plans that strengthen customer engagement, retention and long-term value Lead commercial negotiations, contract renewals and executive-level engagement to maximise growth opportunities What You'll Bring Proven experience managing high-value B2B accounts within information services, market intelligence, data, SaaS or related sectors Strong ...

About the Role The role of a Senior Account Manager is to oversee and nurture relationships with NoBlue2’s existing customer base alongside winning ‘new to us’ NetSuite clients – generally saving them from a poor existing implementation. You will provide direction, specialist knowledge and support to clients in their … What Good Looks Like Account plans, proposals, and communications are tailored, accurate, and delivered on time You proactively act as the link between the customer and delivery - capturing evolving needs and aligning them with relevant solutions and services. Customer satisfaction, retention, and upsell rates are improving ...

SaaS business in the London technology sector. The company is founder-led, Series B funded, and serving mid-market customers across Europe. With customer bases expanding and pricing models becoming more layered, the finance function needs stronger analytical capacity to support operational decision-making and board reporting. The business … accounts, variance analysis, and commentary on financial and operational performance Build and maintain financial models for forecasting, sensitivity analysis, and business case evaluation Analyse customer acquisition costs, retention economics, and pricing performance to support commercial strategy Support annual budgeting and quarterly reforecasting processes with actuals tracking ...

deals Developing and maintaining strong relationships with senior stakeholders across the global insurance ecosystem Working closely with the account management teams to maximise client retention, upsell, and cross-sell opportunities; and with the business development team to deliver new logos and expand into new sectors. Ensuring clients continue … delivering ARR growth and managing subscription revenue models Strong relationship-building skills with the ability to collaborate effectively across marketing, sales, technical, product, and customer teams Demonstrable success in winning and growing strategic client relationships Strong commercial acumen with excellent negotiation and deal structuring capability Experience selling into ...

technical team and now backed by early-stage investors, the company has moved beyond product-market fit and is scaling deliberately across customer acquisition, retention, and platform expansion. Current revenue growth and increasing complexity across operations, compliance, and stakeholder management mean the finance function needs reinforcement … accounts with clear variance analysis and commercial narrative Own cash flow forecasting, working capital management, and financial planning cycles Develop and monitor KPIs across customer acquisition cost, lifetime value, unit economics, and payback Lead statutory accounts, audit, tax compliance, and financial governance Partner with the leadership team on pricing ...

site launches, and platform changes. Work with merchandising and content teams to improve organic conversion performance. Analyse organic revenue trends, product visibility, and customer search behaviour. Reporting & Analysis Track and report on rankings, traffic, conversions, and revenue performance. Build clear, actionable monthly reports and communicate insights to clients. … relationships with multiple clients simultaneously. Translate technical SEO concepts into commercially focused recommendations. Support upselling opportunities and contribute to client retention and growth. Collaborate with account managers to ensure projects are delivered on time and within scope. Team Collaboration Work closely with content writers, designers, developers, and paid ...