18 of 18 Customer Retention Jobs in the City of London

for our clients, ensuring they derive maximum value from our products/services. Your role will involve building strong relationships, understanding client needs, and facilitating successful outcomes to drive customer satisfaction and retention. Role Description The Client Success Manager will report to the Client Success Director and work closely with the client leadership team to ensure optimal delivery and More ❯

SVP Data & Insights Contract: 6 months FTC Location: London/Hybrid (3 days a week) About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences … for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay … and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last More ❯

We are seeking an experienced VP Neo Program Engagement to lead our customer engagement strategy, ensuring our clients maximize the value of our solutions across both core systems and e-cargo products. This role will be instrumental in guiding customers through their digital transformation journey , fostering long-term relationships, and expanding CHAMP’s market reach. Role Overview Reporting to … the Chief Commercial Officer, the VP Customer Engagement will play a vital role in both customer retention and acquisition, building stronger relationships with existing clients and identifying promising new customers. Over the next five years, a key focus will be supporting our customers' transition to modern solutions, expertly managing the migration from Cargospot Classic to Cargospotneo. … This crucial responsibility will be integrated into a broader customer-centric strategy to maximize the value businesses derive from CHAMP’s technology, including our core system offerings and e-cargo solutions. Position type: Permanent Location: London, UK, Luxembourg. Other countries may be considered for the right profile. Deadline to submit applications: 25 July 2025 Key Responsibilities Establish and develop More ❯

IT Consultant/Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges is required for a well-established Cloud IT Services Company based in the City of London. This role is known within the organisation as a Client Technical Lead. SALARY … JOB OVERVIEW We have a fantastic new job opportunity for an IT Consultant/Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges. Working as the IT Consultant/Senior Client Technical Lead you will act as a bridge between the customer and internal teams, addressing technical challenges, facilitating seamless implementations, and fostering long-term relationships to drive customer satisfaction and retention. Working in partnership with a customer relationship manager, the IT Consultant/Senior Client Technical Lead will ensure the back office and field engineering teams have the appropriate knowledge to support the client and will be responsible More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with … our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. More ❯

Salesforce. Conduct product demonstrations and solution presentations, both in-person and virtually, with strong technical understanding to support proposals. Provide ongoing client support, offering insights and guidance to enhance customer satisfaction and retention. Contribute to the success of the wider team by mentoring colleagues, sharing best practices, and supporting delivery. Identify opportunities for product enhancements by staying informed on … market trends, competitor activity, and customer needs. Uphold high standards of customer service and ensure alignment with company values and practices. Continuously improve knowledge and skills by engaging in professional development, industry events, and knowledge sharing. Candidate Profile Experience: Proven background in selling software or technology-based services. Demonstrable success in achieving and exceeding sales targets. Experience in … Skilled in CRM systems and tracking tools Effective prospecting, lead generation, and pipeline nurturing Excellent organisation and sales planning Strong closing techniques Ability to develop and maintain client relationships Customer-centric mindset Confident presentation and communication skills Strong negotiation and collaboration abilities Desirable: Understanding of software product offerings Aptitude for problem-solving and process improvement Experience mentoring or coaching More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven … with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align More ❯

s global M&A deal flow and 50% of the private equity raised globally. About the Role - We are looking for a proactive and experienced individual who has managed customer relationships in the B2B SaaS space within the Alternative Investments markets. RESPONSIBILITIES Client Relationship Management Serve as the main point of contact for a portfolio of strategic customers, ensuring … and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Act as a customer advocate within Intralinks, providing insights to product and leadership teams to enhance our offerings. Strategic Planning & Execution Develop and own a quarterly success and expansion strategy for your customer … sales, SAMs and relationship managers alongside customers to mutually identify opportunities for expansion and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Collaborate closely with customers to create tailored Success Plans that align Intralinks solutions with their strategic goals, driving measurable outcomes. Customer Success Strategies Maintain regular, proactive communication More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

Customer Success Manager Location: London Salary: Up to £75,000 Skills: Customer Success, Customer Retention, Account Management, Deal Management, CRM, UpSelling, Cross Selling, Capital Markets Artemis Talent are partnering with a Capital Markets Software provider who delivers deal management solutions to the SellSide & data analytics to the BuySide. Due to successful growth and expansion they … are looking to add an experienced Customer Success Manager to join their EMEA team. As part of the Customer Success team you will be instrumental in enhancing key client relationships to deliver a best in class service. Key Responsibilities: Be a key participant in contributing to the renewals process and be successful in retaining client accounts for future … revenue Provide extra support to clients in the form of webinars, training videos and assist in setting up customer events and socials Monitor clients key metrics to best understand how clients use the platform and keep informed on activity to proactively enhance your ability to retain Develop internal relationships with various stakeholders across Sales, Product Management, Implementation and Finance More ❯

they are now seeking to transform their marketing outlook with the addition of a Lead Analyst to the team. THE ROLE AND RESPONSIBILITIES Analyse and enhance key metrics across customer acquisition, retention and revenue generation Develop and maintain advanced data models using dbt Ensure KPIs are aligned with overall business objectives, identifying areas for improvement and efficiency More ❯

Customer Success Lead – VR Tech Trailblazer 🚀💡 💰 Salary: £60,000 – £65,000 🕐 Hours: 40 hours per week 📅 Start: ASAP (willing to wait for notice) 📄 Contract: Permanent 📍 Location: Shoreditch, London (Hybrid) 3-4 days WFH 🚀 Culture Guru is proud to be partnering with one of the most exciting startups in the immersive technology space. Already making waves in the VR sector … this team of visionaries is building something extraordinary – and they’re searching for a proactive, people-centric Customer Success Lead to help scale their impact even further. 💫 This is your chance to play a defining role in shaping how customers experience the future of virtual training and engagement, with the backing of a business that's destined to become … a category leader. 🧠 You won’t just be leading Customer Success - you'll be architecting it. This role is all about building scalable strategies, establishing structure, and ensuring that every client touchpoint reflects clarity, value, and trust. From product feedback loops to engagement metrics, you’ll bring a calm, strategic presence to a fast-scaling environment. 🎯 This is for More ❯

product analytics projects for the business Working on new propositions, innovation, and strategy Developing their website and app Analysing pricing, performance, and product iterations Assessing how they can drive customer retention through the app Working alongside analytics engineers who will be doing the back-end data work YOUR SKILLS AND EXPERIENCE Product Analytics background needed SQL experience More ❯

offering luxury prizes whilst simultaneously raising money for a variety of charities across the UK. This is an exciting opportunity to make a real impact in a fast-paced, customer-focused digital environment. THE ROLE This Senior Product Analyst will play a key role in shaping strategy and innovation across the website and app, focusing on app development and … customer retention. You’ll work on developing new propositions and customer experiences, pricing test/product performance/customer behaviour analysis and conduct AB tests to drive improvements. You’ll need to have advanced SQL to uncover insights from large datasets. SKILLS + EXPERIENCE Strong and advanced SQL required (Windows functions a nice to have) Experience with More ❯

Specialist to lead the implementation of event tracking, analytics schema design, and dashboard setup for a consumer-facing digital product. You’ll work cross-functionally with product, engineering, and customer success teams to ensure Mixpanel is structured to support internal decision-making and generate meaningful insights for customers. Key Responsibilities Event Schema Design & Implementation Audit the current product experience … Guide implementation strategy (naming conventions, standardization, user ID mapping) Dashboard & Reporting Setup Build Mixpanel dashboards for internal teams to access self-serve product insights Configure dashboards or reports for customer-facing metrics (value, engagement) Ensure dashboards are intuitive, scalable, and tailored for different audiences Stakeholder Enablement Train internal teams on Mixpanel usage Set up alerts or recurring reports for … key KPIs Optimization & QA Support QA of implemented events Identify tracking gaps and recommend enhancements to improve customer journey and retention analysis Qualifications Proven experience implementing Mixpanel for B2C or B2B2C digital products Deep understanding of analytics schema design, event modeling, and lifecycle tracking Skilled in building Mixpanel dashboards that support strategic decision-making Familiarity with customer More ❯