Customer Retention Jobs in Kent

4 of 4 Customer Retention Jobs in Kent

Customer Success Manager

Sevenoaks, Kent, United Kingdom
Hybrid / WFH Options
Certn
values accountability, working synergistically with one another, being inclusive of different perspectives, approaching all solutions & problems with compassion and empathy - we want to hear from you! The Opportunity: The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues … and collaborating with cross-functional teams to maximise customer satisfaction and revenue growth. What You'll be Doing: Strategic Account Management Develop and execute account plans to ensure client success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal Find Upsell, Cross sell, and Expansion opportunities and win additional business Maintain … weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Accounts and Churn Customer Advocacy and Issue Resolution Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Business Development Manager - Maintenance

Greenhithe, Kent, United Kingdom
Fire Design Solutions
services. CRM & Pipeline Management Maintain and regularly update the CRM system to track leads, pipeline status, quotations, and opportunities. Monitor conversion rates and forecast sales performance. Account Management & Client Retention Serve as the main liaison for clients; ensure service satisfaction and identify upsell opportunities. Foster long-term relationships to encourage repeat business and referrals. Regulatory Compliance & Technical Oversight More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Customer Success Manager

Royal Tunbridge Wells, England, United Kingdom
mpro5
The Role At mpro5, we’re building something exciting. As a growing AIM-listed SaaS company, we’re seeking an experienced Customer Success Manager who is passionate about delivering exceptional outcomes for our customers. As a Senior Customer Success Manager, you will take ownership of the customer journey from signature through to renewal. You will act as … a trusted advisor on all things mpro5, driving adoption, growing accounts, and ensuring customer retention. You’ll develop an in-depth understanding of your customer base and collaborate closely with teams across the business to deliver an exceptional customer experience. Key Responsibilities Build strong relationships with key contacts and gain a deep understanding of their business needs. … Coordinate customer onboarding and support the Implementation team in defining success criteria aligned to pain points identified in the sales process. Partner with the Sales team to support renewals. Collaborate with the Delivery team to drive adoption and reduce churn. Identify up-sell opportunities for additional recurring revenue and Professional Services. Act as the voice of the customer More ❯
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Senior Customer Success Manager

maidstone, south east england, united kingdom
mpro5
The Role At mpro5, we’re building something exciting. As a growing AIM-listed SaaS company, we’re seeking an experienced Customer Success Manager who is passionate about delivering exceptional outcomes for our customers. As a Senior Customer Success Manager, you will take ownership of the customer journey from signature through to renewal. You will act as … a trusted advisor on all things mpro5, driving adoption, growing accounts, and ensuring customer retention. You’ll develop an in-depth understanding of your customer base and collaborate closely with teams across the business to deliver an exceptional customer experience. Key Responsibilities Build strong relationships with key contacts and gain a deep understanding of their business needs. … Coordinate customer onboarding and support the Implementation team in defining success criteria aligned to pain points identified in the sales process. Partner with the Sales team to support renewals. Collaborate with the Delivery team to drive adoption and reduce churn. Identify up-sell opportunities for additional recurring revenue and Professional Services. Act as the voice of the customer More ❯
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