23 of 23 Customer Retention Jobs in Lancashire

the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role The Head of Customer Success is responsible for leading and developing the Customer Success team to drive retention, growth, and customer satisfaction. This role … involves defining and delivering a scalable Customer Success Program that ensures customers achieve their desired outcomes with Infinity. You will work closely with the CS Management Team to shape retention and growth strategies, aligning team resources and processes to meet customer and business needs. A key … by clear KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic approach to customer segmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You More ❯

Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse The Junior Customer Success Manager at GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor and strategic partner, understanding … their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to building brilliant … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager. You will also More ❯

final product being shipped to customers, you realize how meaningful our work is. Our Product Managers sit at the heart of Moonpig , balancing technology, customer needs, and business impact. We're shaping the future of gifting and building products that reach millions of people worldwide. If you love working … Vision: Develop and execute a strategic product vision and roadmap for loyalty, ensuring alignment with the overall business and product strategy. Define Moonpig's customer retention, loyalty, and rewards proposition, leveraging customer insights, behavioral data, and market trends to drive increased customer frequency. Drive key … outcomes such as frequency , repeat purchase rates, customer lifetime value, and member engagement . Execution & Delivery: Work cross-functionally with Engineering, Design, Marketing, and Commercial teams to deliver loyalty initiatives that drive measurable business impact. Work across other squads, navigating dependencies where necessary, to achieve the best outcome for More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, you'll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Client's products and services. Acting as a … trusted advisor, you'll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and … analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to More ❯

The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and … support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential More ❯

the Credit Risk and Profitability function. You'll be influencing our approach to driving profitable originations, and will touch on areas like marketing, pricing, customer retention, payment support, credit risk, open banking, and finance. What You'll Do: Play a pivotal role in enhancing the profitability of … to the broader team. UPL-specific credit strategies considering exposure to risk for new opportunities such as brokering our declines, referrals from partners, returning customer trials, price comparison sites, and more. Exploring use of Open Banking to drive profitable growth through enhanced decision-making, and to protect against fraud … a builder - we're in this together and we win as a team. Bravely honest - we're honest with ourselves and everyone else. Think customer - they're at the heart of everything we do. Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that … empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful … with the latest digital marketing trends and share industry best practices with clients to help them maximize their marketing ROI Forecast and track client retention, upsell, and expansion metrics, and maintain accurate records in our CRM system About You 5+ years of experience in customer success, account More ❯

create and deliver a joint business plan for partners covering activation of key launches and marketing moments, events, store/retailer animation, considering both customer acquisition and retention. Review implementation and performance of annual strategy vs. expectations on a quarterly or appropriate frequent basis. Align launch, animation, and promotion More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that … empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful … group of mid-market client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Drive client retention, renewals, upsells and client satisfaction. Deliver CSPs to clients when appropriate, highlighting their successes and areas for development & improvement with the platform. Prepare More ❯

client relationships thrive. ✅ Must-Haves 🧠 Agency-side experience in Account Management 📢 Strong verbal and written communication skills 📈 Commercial mindset with a focus on client retention and growth 💻 Solid grasp of the digital landscape (Paid Media, SEO, CRO etc.) 🔍 Detail-oriented and highly organised 🤝 Proven relationship-builder at all More ❯

client relationships thrive. ✅ Must-Haves 🧠 Agency-side experience in Account Management 📢 Strong verbal and written communication skills 📈 Commercial mindset with a focus on client retention and growth 💻 Solid grasp of the digital landscape (Paid Media, SEO, CRO etc.) 🔍 Detail-oriented and highly organised 🤝 Proven relationship-builder at all More ❯

client relationships thrive. ✅ Must-Haves 🧠 Agency-side experience in Account Management 📢 Strong verbal and written communication skills 📈 Commercial mindset with a focus on client retention and growth 💻 Solid grasp of the digital landscape (Paid Media, SEO, CRO etc.) 🔍 Detail-oriented and highly organised 🤝 Proven relationship-builder at all More ❯

responsibilities will be: Proactively identifying and pursuing new business opportunities with the client base. Building and maintaining strong, long-term client relationships to drive customer retention and revenue growth. Understanding client needs to recommend solutions that align with their business goals. Managing the full sales cycle, from … uncapped commission. This is a hybrid role with flexibility to work from our offices and remotely; however, you will be expected to travel to customer sites on scheduled meetings. A Few of the Benefits We Offer: 25 days holiday, plus UK Bank Holidays. An additional day off to celebrate More ❯

our clients within the Utilities division of our business, ensuring long-term partnerships and high satisfaction. Driving new client acquisition as well as client retention and revenue growth through relationship management, service excellence, and contract expansion. Monitoring market trends and industry insights to inform business strategies and stay More ❯

is ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long … and mentorship to junior team members, sharing best practices and contributing to the overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account … team development, fostering a culture of excellence and collaboration. What will you bring to the team? 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry. Proven ability to own and grow SME-level client relationships, drive revenue More ❯

is ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long … and mentorship to junior team members, sharing best practices and contributing to the overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account … team development, fostering a culture of excellence and collaboration. What will you bring to the team? 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry. Proven ability to own and grow SME-level client relationships, drive revenue More ❯

our clients and supporting the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are … in project/workflow delivery and develop contingency plans to mitigate operational challenges. Operational Forecast Management - Maintain a future forecast across key metrics. Client Retention & Satisfaction - Ensure exceptional service standards, fostering strong client relationships and maximising retention rates. What We're Looking For Proven experience in … account and project management skills , with the ability to balance multiple priorities across teams. Deep understanding of client service management and experience improving client retention . A strategic thinker with the ability to align operations with business growth objectives . Experience working with project/account management and More ❯

in industrial clusters by collaborating with stakeholders to drive enrollment growth across ACC. You will work cross-functionally to boost product adoption and retention through effective communication with diverse internal teams (Product, Design, Business Intelligence, Sales, Finance, Legal) and external agencies. Success requires deep understanding of sellers, customers … creating measurable impact across the Amazon Currency Converter business. Key job responsibilities Develop and execute marketing strategy for driving solution awareness, product adoption and customer retention. Align strategy with business leaders and stakeholders. Create, review and raise quality of marketing content for relevant channels. Develop metrics and implement automated … of SQL or other analytical tools for conducting data analysis - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience with customer segmentation, profiling, and targeting Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need More ❯

Customer Success Executive | Blackburn, Lancashire | Full Time – Office based | £26,000 per annum Our client is a digital marketing agency, helping hundreds of clients over the last two decades. Established in 1998, they were an early SEO pioneer and continue to deliver and stay ahead of the market over … passion is to help clients build highly successful businesses. They're experts in SEO, PPC & web design/development. They are looking for a Customer Success Executive to join their team in Blackburn to support them with their digital offering. The successful candidate will be someone who thrives in … clear communication and strong client relationships. Ensure high satisfaction and engagement by understanding clients' challenges, goals, and business objectives and delivering on them. Client Retention & Churn Reduction - Proactively address concerns, enhance client satisfaction, build strong relationships, and identify opportunities to retain accounts while fostering long-term loyalty. Growth More ❯

Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all-time high and best in class. Maintain & Promote Highest Standards of Paid Search The execution of Visualsoft services must More ❯

Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all-time high and best in class. Maintain & Promote Highest Standards of Paid Search The execution of Visualsoft services must More ❯

We are by engineers and run by engineers with a strong background in Voice, VOIP, IT, and Data. We pride ourselves on providing excellent customer support and strong customer retention. There is now a requirement for an IT Field Engineer to join the team. The successful candidate will … Excellent communication skills and a professional approach are vital as you will be interacting with customers daily. You will have a good understanding of customer networks, VOIP, wi-fi, DHCP, DNS, and more. Travel Requirement: The successful candidate will be required to travel from home to customer sites More ❯