6 of 6 Customer Retention Jobs in the East Midlands

our growing Managed Service Provider (MSP) business. This role combines leadership and client management, ensuring our Account Management team delivers exceptional service, achieves revenue growth, and builds long-term customer relationships. As the Team Leader, you will manage a team of Account Managers, providing coaching, guidance, and performance oversight while maintaining a personal portfolio of key accounts. You will … play a pivotal role in driving customer satisfaction, retention, and upsell opportunities across our IT managed services portfolio. Experience Lead, mentor, and develop a team of Account Managers, ensuring they meet and exceed individual and team targets. Own and manage a portfolio of strategic customer accounts, acting as the senior point of contact for escalations. Drive … customer retention and satisfaction by ensuring the delivery of a high-quality client experience. Work closely with technical teams, service delivery, and projects to ensure seamless support and solutions for clients. Develop account plans and growth strategies in line with company objectives. Track, analyse, and report on team performance, pipeline, and customer success metrics. Support the More ❯

PERMANENT ACCOUNT MANAGER JOB - OFFICE BASED - SCUNTHORPE - 32K CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we … now looking for a passionate Account Manager to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts … using Salesforce, including onboarding, demos, and ongoing support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule More ❯

CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager … to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing … support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the More ❯

This is an exciting opportunity to join a growing business within the insurance and consultancy services industry , where you will be responsible for driving online sales performance, optimising the customer journey, and ensuring an exceptional digital experience. Key Responsibilities: Manage and enhance the full e-commerce sales funnel, ensuring a seamless online customer journey. Implement conversion rate optimisation … CRO) strategies using A/B testing, analytics, and customer insights. Collaborate with developers and designers to deliver a mobile-optimised and engaging digital experience. Monitor KPIs including conversion rates, traffic, and acquisition costs to inform strategy. Partner with Marketing and Sales teams to ensure consistency across digital platforms, content, and customer retention strategies. About You More ❯

across a portfolio of key accounts while leading and developing a team of Regional Account Managers. This is a high-profile leadership role with accountability for regional strategy, client retention, service expansion, and team performance. The Role As Regional Sales Director, you will: Own regional performance against revenue and gross profit targets Lead and develop a team of More ❯

across a portfolio of key accounts while leading and developing a team of Regional Account Managers. This is a high-profile leadership role with accountability for regional strategy, client retention, service expansion, and team performance. The Role As Regional Sales Director, you will: Own regional performance against revenue and gross profit targets Lead and develop a team of More ❯