6 of 6 Customer Retention Jobs in the East Midlands

just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service … businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ...

Customer Success ManagerDepartment: Customer SuccessLocation: ChesterfieldHybrid – 1 day from homeSalary: up to £40,000There is a requirement to travel to client meetingsFlexible working hours25 days annual leave Elevation Recruitment Group are seeking a highly motivated and experienced Customer Success Manager to join one of our leading clients … based in Chesterfield. This senior role is responsible for driving customer satisfaction, retention, and growth by building strong, trusted relationships and ensuring customers achieve maximum value from our solutions. You will act as a strategic partner and trusted advisor to clients of the business, working closely with ...

generally ensuring we do everything we can to retain clients. The role is about keeping our clients happy. Our CSMs also manage new customer onboarding to ensure they are setup correctly and have the promotional materials and training they need. We are looking for someone who is exceptionally organised … support role when required The person We are looking for candidates with the following: Experience of customer success/account management where client retention is a primary objective. Experience of doing this for a software product an advantage 5 years’ work experience in total as a minimum ...

performance, and execution. Oversee service delivery for infrastructure, cloud, and support functions. Maintain service quality, meet SLAs, and drive process improvement. Support contract renewals, customer retention, and service expansion. Build and lead high-performing technical and service teams. Report on KPIs, risks, and opportunities to senior stakeholders. … Senior leadership experience within an MSP or IT services environment. Strong understanding of managed IT, cloud, and infrastructure services. Proven record balancing operational stability, customer outcomes, and business growth. Commercially aware, strategic, and delivery-focused. Offer Senior leadership influence in a growing MSP. Competitive package (£60k-£80k) plus share ...

driving measurable value for our customers and ensuring that value is clearly defined, articulated, and realised across every stage of the product and customer journey. As a Product Marketing Executive, you will be part of the function that aligns Product, Sales, Marketing, and Customer Success around a shared … articulate the measurable value our products deliver, from efficiency and compliance gains to cost savings and safety improvements. Collaborate with Product Managers to integrate customer metrics and value creation frameworks into product strategy before build and release. Audit and retrofit existing value propositions to ensure every product is underpinned ...

someone with a solid background in B2B technology marketing who can take full ownership of marketing activity and strategy. You will oversee the entire customer lifecycle - from attracting new leads through to conversion and long-term engagement. You'll be responsible for planning and delivering integrated campaigns across digital … combining strategic thinking with hands-on delivery. Decisions will be guided by insight and data, ensuring marketing efforts directly support sales growth and customer retention. Key responsibilities: Take ownership of the company's marketing strategy in line with commercial goals and revenue targets. Manage and continuously improve content ...