7 of 7 Customer Retention Jobs in the East Midlands

difference in your career, your team, and your impact. Your Career This is an exciting opportunity to lead growth across our established Public Sector customer base in a strategic and rewarding Sales Manager role. You’ll be responsible for maximising revenue, supporting customer retention, and ensuring … work alongside a skilled and collaborative Account Management team, playing a key leadership role in identifying and converting growth opportunities. In partnership with our Customer Success, Marketing, and New Business teams, you’ll develop and execute joint value roadmaps that align MHR’s strategic goals with our customers’ needs. … be part of a dynamic and people-first culture focused on delivering exceptional outcomes. Your Impact In this role, your leadership will directly influence customer satisfaction, retention, and revenue growth across the Public Sector. By engaging regularly with key stakeholders, aligning strategic vision, and delivering compelling value More ❯

impressive period of growth. They are looking for a Senior CRM Manager to join the team, reporting into the Head of CRM to drive customer initiatives at a pivotal period of growth business. It is essential that this hire be a hands-on technical Klaviyo expert. The successful candidate … will be responsible for delivering data-driven strategies to enhance customer engagement, retention, and loyalty. They will drive customer communications across email, SMS and push. The role: Ownership of the customer database – Klaviyo Implementing a test and learn approach to CRM to strengthen customer relationships Enhancing the customer journey by delivering data led customer campaigns and optimising them throughout the customer lifecycle Segment customers effectively using data and insights to personalise customer comms Analyst CRM performance and report back the results to the Head of CRM and wider business More ❯

KPIs are measured monthly and targeted quarterly. Project Success & Timeliness : billable target, budget management, and client satisfaction. Client Satisfaction: High levels of satisfaction, client retention, and growth on accounts. Innovation: Contribution to product development and successful implementation of new solutions. Requirements: Hands on paid media management and planning More ❯

The role You’ll be the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime. Day-to-day includes: Regularly assess customers … new customers Maintaining a clear and regular contact strategy for assigned customers to build strong relationships and effectively address any issues or concerns. Monitoring customer usage and providing proactive support to ensure retention and increase usage. Attending events to maintain the presence and reputation of the company … and engage/strengthen relationships with existing customers. Addressing and resolving any customer questions promptly, either received directly or via first-line support, to ensure a positive customer experience. Providing regular reports to management on account status, usage, and renewal rates, together with updated action plans, as appropriate. More ❯

Job Description: Adept at developing and delivering robust ticketing, marketing, and customer acquisition/retention strategies. Access to high street and gym discounts. We offer an excellent opportunity for candidates with no experience who are willing to learn and develop in a corporate environment. Requirements: Interest in … learning and growing professionally. Good communication skills. Organization and responsibility. Basic computer skills. Responsibilities: Assist with administrative tasks and customer support. Organize and file documents. Provide support for projects and daily activities. Answer and direct phone calls. Benefits: Transportation allowance. Meal allowance. Assistance medical. Training and professional development. More ❯

team, and your impact. Your Career: As a Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage … This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with … a collaborative team that is committed to providing excellent support to MHR customers. As the first point of contact for customer queries, you will collaborate with colleagues across various departments to ensure timely resolutions. Together, you will drive continuous improvement in customer support processes, sharing insights and solutions More ❯

Job Title: IT Account Manager Location: Ripley (Hybrid role with the occasional customer visit) Salary: £30,000 - £38,000 (Basic, depending on experience) + up to 15% Commission Scheme Job Type: Full-Time, Permanent Are you an experienced IT Account Manager with a background in the IT, SaaS, or … SaaS, or technology sectors, as you'll be managing and growing client relationships in these fields. You'll identify new business opportunities and ensure customer satisfaction, while developing your career in a supportive and forward-thinking environment. What We Offer: Competitive basic salary of £30,000 - £38,000 Lucrative … the delivery of high-quality services Meet and exceed sales targets and performance KPIs Provide excellent customer service and support to ensure client retention Essential Experience: Previous experience in the IT, SaaS, or tech industries is a must Proven track record in sales, business development, or account More ❯