6 Customer Retention Jobs in the East Midlands

re seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for … to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of our services. Conduct outbound calls to … experience with onboarding at Paynt, address any concerns and offer other additional products and services. Identify opportunities for upselling and cross-selling based on customer needs and preferences. Build and maintain strong relationships with customers by demonstrating empathy, active listening, problem solving skills and understanding when dealing with customers. more »

the growth of their new IT Managed Services business. It will develop and implement the strategy to drive growth, focussing on driving new business, customer retention, supplier/3rd party relationships, service delivery and quality. The Board of Directors are looking for someone who can think creatively … Manage, recruit and motivate a small team including implementing KPIs and establishing clear goals - Ensure that all projects are delivered on time and to customer satisfaction, in order drive customer retention - Manage relationships with key clients, suppliers and 3rd party organisations - Report to the Board of more »

upon the promise of a successful graduate career – all you need to do is grasp it! Retention Payment Specialist Role: Supporting the Customer Strategy across Payment Solutions Assisting in progressing customer applications Outbound Dialling existing business customers to identify what Payment Solutions could support their business … Providing the highest levels of customer service – handling any issues to agreed levels of service Accepting full accountability for governance and compliance Participating in additional activities to support the management team, e.g. analysis, focus groups, etc Retention Payment Specialist Requirements: GCSE's in Maths and English Successful … track record of customer service – preferably in customer retention/commercial negotiation or relationship support, and comfortable in a target driven environment Great interpersonal/communication skills Engaging and energetic with a positive outlook Flexible working approach Professionally presented Pareto is committed to promoting equality, diversity more »

and manage a small sales team, and implement KPIs to track performance and success - Ensure that all projects are delivered on time and to customer satisfaction, in order drive customer retention - Manage relationships with key clients, suppliers and 3rd party organisations - Report to the Board of more »

do more for your customers? You like helping customers but the application support role is a bit limited. This role is working as a customer success manager for an ERP software author. You will work with the Account managers (this is not a sales role) and you will deal … processes, how to improve the software, what is urgent , what is an easy quick fix. Here is some more detail on the job: The customer success manager would involve travel in both the UK and Ireland. This would be a home-based/hybrid role, with occasional trips to … the office in the Nottingham. This customer success manager is working directly with clients doing customer success, or customer account management or customer relationship management, working with the clients and liaising with the support team. The sales team and the Implementation team. You will be making more »

efficient, and professional manner. It is an operational role, leading, monitoring, and supervising delivery teams. It will require first response to ad-hoc and customer requests , forging a link to delivery and management personnel.? The S ervice Delivery Managers focus is on keeping clients satisfied with the company's … and ensure quality and timeliness of their works are adhered, as well as own schedule of work.? Play an active role in the client retention programme for the Grounds Division.? Support the review and improvement of processes and activities, through the provision of accurate and insightful data.? Be more »