6 of 6 Customer Retention Jobs in the North West

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Manchester, UK Compensation: £40,000 - £50,000/year Description Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping … re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. The Customer Success Manager is responsible for ensuring our mid-market customers have a meaningful understanding of our platform and find value in the Interact solution. They work throughout the customer lifecycle to identify customer goals and needs and align solutions to achieve impactful outcomes. The customer loyalty that the CSM earns across these organizations is critical to achieve exceptional customer outcomes (success stories), high customer retention, and growth for our business. A little about you Bachelor's degree or relevant experience Demonstrated experience More ❯

journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description The role... The role of Customer Retention Advisor is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and … to gain understanding for contract termination Offer ideas on process improvement and new ways of working Understand and continue to build your knowledge on business processes Develop new retention strategies to align with business KPIs Common trend analysis Qualifications Confidence speaking to customers over the phone Build relationships with … key stakeholders and team members Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word) Good organisation skills and ability to manage your own workload Experience in a customer service/retention role is desirable Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you.As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high … quality customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention• Oversee service levels, performance, and customer satisfaction across key accounts• Act as the escalation point for client issues, driving resolution and continuous More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

a fast-growing technology company transforming how people move, pay, and connect across transport and mobility networks. This is a critical executive appointment, with full responsibility for commercial performance, customer delivery, and organisational leadership. The UK business generates over $60 million annually and is entering its next phase of expansion. About Us We build and operate intelligent technology that … Your Impact As General Manager, you'll take full ownership of the UK business - leading strategy, commercial growth, and operational delivery. You'll inspire cross-functional teams, strengthen key customer relationships, and build the foundations for sustainable scale. You'll have the platform and autonomy to make strategic decisions while being part of a global leadership group driving innovation … Senior leadership experience with full P&L accountability in a scaling tech, SaaS, payments, or mobility environment. Deep understanding of enterprise and B2B sales, contract structures, and long-term customer partnerships. Track record of building and scaling cross-functional delivery and commercial teams. Proven ability to improve customer satisfaction, retention, and service excellence. Success in leading More ❯