20 of 20 Customer Retention Jobs in the North West

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

Manchester office, with an expected working pattern of 2 days per week in the office and 3 days working from home . Travel to customer sites, partner meetings, and industry events will form part of the role. The position offers an excellent opportunity for a driven sales professional … enjoys both winning new business and developing existing customer relationships. The role is split approximately 60% new business development and 40% account management , requiring a consultative approach to identifying customer challenges and delivering tailored technology solutions that create long-term value. Working closely with technical, delivery, and leadership ...

delivering IT solutions and managed services to businesses across the UK. We pride ourselves on building long-term relationships with our clients through exceptional customer service, technical expertise, and innovative Microsoft-based solutions. We are looking for a motivated and ambitious Graduate Trainee Customer Success & Account Manager … join our expanding team. This is an excellent opportunity for a graduate looking to build a long-term career in technology, customer success, and account management. The Role As a Graduate Trainee Customer Success & Account Manager , you will be responsible for developing and maintaining relationships with a portfolio ...

required Key Targets/KPIs Monthly new contract sales Recurring Monthly Revenue (RMR) growth Number of new contracts secured Quote-to-order conversion rate Customer retention within the region Required Experience Field-based sales experience within the fire & security industry Proven success selling service or maintenance contracts … Supportive, collaborative team culture Success Profile Builds a strong, active pipeline quickly Regularly secures competitor contract takeovers Delivers consistent monthly RMR growth Maintains exceptional customer retention across the region Equal Opportunities Statement As an equal opportunities employer, RangerFS is committed to the equal treatment of all current ...

Customer Success Manager (CSM) is a key role in ensuring that Voicescape customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders. They also ensure quality and timely delivery of projects and maintain … very high customer satisfaction and retention levels Client Details At Voicescape we help our customers connect with the communities they serve. We use data science, behavioural insights and digital technology to create positive customer engagement in the most efficient and effective way possible. Our solutions address ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre … root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes to strengthen the end-to-end journey Build a high-performing, customer-centric team, driving a culture focused on creative problem-solving You will be an experienced Customer Solutions/Customer Experience, Client Success ...

Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm (1 in 4) Salary: 26,228 OTE 40,000 + benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis … their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

work in the way that helps you perform at your best while staying connected with the team.Build your career: develop expertise in pricing strategy, customer behaviour, regulatory frameworks, advanced analytics, and commercial decision-making.What you will be doing :As a Senior Pricing Analyst, you will play a key role … developing and delivering pricing strategies that balance customer value, growth, retention, and profitability. Analyse customer, claims, market, and financial data to identify pricing opportunities, risks, and trends.Develop, enhance, and maintain pricing models that support acquisition, renewal, and portfolio decisions.Use scenario modelling, experimentation, and performance monitoring ...

that helps you perform at your best while staying connected with the team. Build your career: develop expertise in pricing strategy, customer behaviour, regulatory frameworks, advanced analytics, and commercial decision-making. What you will be doing : As a Senior Pricing Analyst, you will play a key role in developing … delivering pricing strategies that balance customer value, growth, retention, and profitability. Analyse customer, claims, market, and financial data to identify pricing opportunities, risks, and trends. Develop, enhance, and maintain pricing models that support acquisition, renewal, and portfolio decisions. Use scenario modelling, experimentation, and performance monitoring ...

from independent operators to major brands including Tesco, ASDA, YO! Sushi, Radisson Hotels, and KFC, and we’re proud to maintain a 90% client retention rate. We’re also the first certification body for Safe to Trade, helping raise standards in food hygiene and allergen management. At Shield ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to click apply for full job details ...

senior decision-makers, delivering tailored data management and insight software solutions into Agri-food enterprises and driving profitable revenue growth while ensuring a seamless customer experience. This is currently offered as a fixed term contract to September 2027, but if sales targets are being met, a full-time position … including scoping, tendering conversations and delivery following a consultative sales approach. Achieve defined sales targets and build sustainable pipeline coverage for long term success. Customer Relationship Management Build and maintain trusted relationships with decision-makers and stakeholders, including C suite executives. Understand customer business models, risk environments, commercial ...

experience working at Circana. Our Critical Sales Skills At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business. Effectively … Ambiguity : Stays focused and calm in uncertain situations; guides others through change. What will you be doing? The Insight Director is responsible for client retention, contract renewal, and revenue growth by delivering products and services aligned to client needs, with the goal of enhancing market understanding and building ...

business offering next-generation fleet management and intelligence, built in an intuitive and customisable award-winning ecosystem. Combining powerful, future-proof technology with uncompromising customer service, Crystal Ball helps businesses transform fleet performance, reduce risks, and deliver measurable cost savings. Following a sustained period of growth … Experience managing multiple campaigns and priorities simultaneously. Excellent communication and stakeholder management skills. Knowledge of marketing automation. Experience creating marketing funnels, lead nurturing and customer journey optimisation. Proven experience developing and optimising marketing funnels, lead nurturing programmes, and customer journeys to maximise lead generation, conversion, and customer ...

vital member of our Sales Administration team, you will ensure the smooth, efficient running of our sales function and help deliver an exceptional customer experience. Your day-to-day will involve: Order & Workflow Coordination: Confirm and process new orders, raise purchase orders, and coordinate with the Sales, Projects … track support tickets. Data Integrity & Reporting: Quality-check documentation and CRM entries for accuracy, manage reporting for deal progression, and maintain up-to-date customer databases. Communication Hub: Manage departmental inboxes, handle incoming calls for the Sales department, and collaborate with internal teams to ensure a seamless client onboarding ...

Marketing Analyst – App, Digital & Customer We're working with a data driven insurance business to hire a Web Marketing Analyst – App, Digital & Customer. This is a key hire within the Marketing team, focused on understanding what truly drives profitable, sustainable growth.The role sits across performance marketing, attribution, and back … sits across multiple platforms and touchpoints, this role will bring that together into a single, trusted view, enabling better decisions around channel investment, acquisition, customer value and retention. You'll act as the go-to person for marketing analytics, working closely with marketing, data and commercial teams. ...