10 of 10 Customer Retention Jobs in the West Midlands

Performance/Business Intelligence Analyst to deliver high-quality insight, business/commercial intelligence, analysis and performance reporting across the organisation. You will turn customer, revenue and commercial data into clear, actionable recommendations that support effective decision making. Client Details Major UK Infrastructure organisation Description This Major UK Infrastructure … Performance/Business Intelligence Analyst to deliver high-quality insight, business/commercial intelligence, analysis and performance reporting across the organisation. You will turn customer, revenue and commercial data into clear, actionable recommendations that support effective decision making. You will regularly interact with stakeholders across Finance, Operations, Marketing ...

Performance/Business Intelligence Analyst to deliver high-quality insight, business/commercial intelligence, analysis and performance reporting across the organisation. You will turn customer, revenue and commercial data into clear, actionable recommendations that support effective decision making. Client Details Major UK Infrastructure organisation Description This Major UK Infrastructure … Performance/Business Intelligence Analyst to deliver high-quality insight, business/commercial intelligence, analysis and performance reporting across the organisation. You will turn customer, revenue and commercial data into clear, actionable recommendations that support effective decision making. You will regularly interact with stakeholders across Finance, Operations, Marketing ...

confident you meet all the requirements. As Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around a consistent … implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers. Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. ...

working with an established and growing UK technology services provider looking to appoint a Service Delivery Manager to take ownership of key customer relationships, oversee service performance and drive continual service improvement. This is an opportunity to join a well-established business where you'll play an important role … maintaining strong customer relationships, ensuring service excellence and contributing to the continued growth of the organisation. About the Company Our client is a well-established UK technology and managed services provider, delivering a broad range of IT, connectivity, cloud and communications solutions to businesses across the UK. With ...

Customer Success Manager - Team Leader The Customer Success Manager to work with external clients/customers as a trusted advisor. This is an important role building trusted relationships, developing a clear understanding of customer priorities, ensuring that services, actions and communications remain aligned to agreed outcomes. This … working for an award-winning managed service provider working focusing on delivery, service, project, working with commercial and technical teams. Experience in a customer-facing role within managed services, technology, cloud, cyber security, infrastructure or another complex service environment. Building strong relationships with customers and monitor their experience with ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns … help maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns … help maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...

Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible … Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution ...

result, we are looking to recruit an experienced IT Account Manager to join our successful commercial team. This is an excellent opportunity for a customer-focused technology sales professional who enjoys building long-term client relationships, identifying opportunities, and helping businesses maximise their investment in IT solutions and services. … while driving additional revenue through strategic account development. The Role As an IT Account Manager, you will be responsible for nurturing and developing existing customer relationships, identifying opportunities for additional services, and helping clients plan their future IT requirements. You will work closely with technical consultants and support teams ...

looking for. A well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have the autonomy … team, improve processes and ultimately make a measurable difference to the service clients receive. The Opportunity You'll lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, with around 70% of your time focused on leading the service operation and developing your people ...

Job-ID: 1165Category: All JobsLocation: United Kingdom; Amersham, United Kingdom; Birmingham, United Kingdom; Bristol, United Kingdom; Cheltenham, United Kingdom; Glasgow, United Kingdom; Guildford, United Kingdom; Leeds, United Kingdom; Liverpool, United Kingdom; London, United KingdomSchedule: Full ...