13 of 13 Customer Retention Jobs in the West Midlands

Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) - Executive role reporting directly to the CEO A Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success … market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team , shaping the long-term customer journey and driving measurable value for a loyal client base. To be successful in this role you should have: Enterprise software experience ideally ERP. Proven ...

Customer Support Executive £30,000 – £32,000 + Excellent Commission Newport, Shropshire Full-Time | Permanent | Career Progression Available Looking for more than “just another customer service job”? If you’re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive … fast-paced, technology-driven environment — this could be the opportunity you’ve been waiting for. We’re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic ...

Customer Success Manager - Asset Tracking & Supply Chain Technology Location: Birmingham Business Park (3 days office-based, 2 days remote optional) Salary/Benefits: c£75,000£85,000 + strong benefits including private health insurance MVP is delighted to be working with a fast-growing UK supply chain technology … next phase of growth, with multiple national contracts live and new implementations underway. As part of this, the company is building a dedicated Customer Success function to support delivery at scale. They are now looking to appoint a Customer Success Manager , who will take ownership of customer ...

Customer Success Manager - Asset Tracking & Supply Chain Technology Location: Birmingham Business Park (3 days office-based, 2 days remote optional) Salary/Benefits: c£75,000–£85,000 + strong benefits including private health insurance About Digipal Digipal is a fast-growing UK supply chain technology company transforming … entering its next phase of growth, with multiple national contracts live and new implementations underway. As part of this, Digipal is building a dedicated Customer Success function to support delivery at scale. MVP is partnering with Digipal to appoint a Customer Success Manager , who will take ownership ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head … Customer Success. Key Responsibilities Manage the daily operations of the customer accounts. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head … Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction ...

point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely with internal teams to manage the full service lifecycle. … accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead, and document structured Service Review Meetings with key stakeholders Produce and present Service Management ...

attributes, CMS pages, blocks, widgets, banners, and enquiry forms Troubleshoot website issues and liaise with external developers Handle product uploads, datasheets, stock, prices, and customer data using Magento 2 and CSV files Support digital marketing activities: email campaigns (Goldvision), social media (Hootsuite), on-page SEO, CRO, and customer retention initiatives Test website features for usability and analyse performance using Google Analytics, Microsoft Clarity, and Looker Studio Work confidently with large data sets in Excel for product, price, stock, and CRM management Hours Flexible Working Hours (40 hours per week, MondayFriday) Choose your start time between ...

Customer Engagement Manager £40,000 - £42,000, plus benefits Wolverhampton – Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you’ll foster strong, positive relationships while ensuring their needs … their expectations are clear. Your focus will be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer reviews ...

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process ...

Specification Job Title: Business Development Manager Objective of the role As a Business Development Manager, you will be a customer-centric professional who thrives in a fast-paced environment and is passionate about contributing to the business success, playing a crucial role in the growth and expansion … support internal sales teams and Key Account Managers to suit the needs of the business. Working collaboratively with your local team to ensure client retention is maintained throughout your allocated region and in line with KPIs. Work with key stakeholders for the response to bids and tenders. Utilising ...

1. Strategic Alliance Leadership Build and execute a clear Microsoft alliance strategy aligned to Intercitys objectives Map Microsoft sales plays to Intercity propositions & customer needs Establish and maintain an exec engagement framework 2. Executive Relationship Management Own senior relationships across Microsoft UK Act as Intercitys senior advocate within … Youll Be Measured Strength and depth of executive alignment Revenue & pipeline growth driven by the Microsoft alliance Funding, rebate and incentive optimisation Microsoft-related customer acquisition & retention Increased ecosystem visibility & influence About You Youre commercially sharp, strategically confident and credible in Microsoft environments. You understand how Microsoft ...

growth across the UK by strengthening key relationships and delivering innovative sales strategies. Key Responsibilities: • Win new business, grow existing accounts, and drive customer retention. • Build and execute strategic sales plans using market and customer insights. • Act as the main contact for national accounts, ensuring excellent service … market position. • Use CRM and data analytics to optimise sales activity and forecast trends. • Stay alert to market changes and adapt strategies accordingly. • Monitor customer satisfaction through tools like NPS and feedback systems. • Report on performance, opportunities, and challenges to leadership. Ideal Candidate: • Proven success in B2B sales ...