10 of 10 Customer Retention Jobs in the West Midlands

leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions. We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training … solution. This is a fantastic opportunity for someone who is passionate about golf, enjoys problem solving, and wants to be part of a friendly, hardworking team. Key Accountabilities: Resolve customer support queries via telephone, email, and online helpdesk Escalate and document development requirements where needed Manage data entry into CRM and helpdesk systems Support customer implementation projects Deliver … customer training sessions on system use Work with a customer retention plan to build strong client relationships Required Skills & Experience: Strong IT and web skills, with a good aptitude for problem solving Comfortable working under pressure with excellent attention to detail Clear, professional, and accurate written communication skills Excellent telephone manner with a customer-first More ❯

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯

a Product Manager to drive innovations across their core platform. As Product Manager, you will collaborate with multiple business areas to define and deliver high-impact features that drive customer retention, business growth, and platform stability. This is a permanent role with hybrid working, based out of Solihull. Description Develop and manage product roadmaps to align with … market needs and business goals. Collaborate with cross-functional teams to ensure successful product launches. Conduct market research to identify trends and customer requirements. Define product features and specifications in line with business strategies. Monitor product performance and suggest improvements based on data insights. Act as the primary point of contact for stakeholders regarding product updates. Ensure compliance with … and deliver presentations to communicate product strategies and results. Profile Experienced in Product Management, with a track record of working with B2B SaaS products Experience working with CRM platforms, customer engagement tools or worklfow automation solutions. Strong understanding of product roadmap development. Strong technical acumen, including famliarity with APIs, integrations and data models. Proven experience in managing product lifecycles More ❯

a Product Manager to drive innovations across their core platform. As Product Manager, you will collaborate with multiple business areas to define and deliver high-impact features that drive customer retention, business growth, and platform stability. This is a permanent role with hybrid working, based out of Solihull. Description Develop and manage product roadmaps to align with … market needs and business goals. Collaborate with cross-functional teams to ensure successful product launches. Conduct market research to identify trends and customer requirements. Define product features and specifications in line with business strategies. Monitor product performance and suggest improvements based on data insights. Act as the primary point of contact for stakeholders regarding product updates. Ensure compliance with … and deliver presentations to communicate product strategies and results. Profile Experienced in Product Management, with a track record of working with B2B SaaS products Experience working with CRM platforms, customer engagement tools or worklfow automation solutions. Strong understanding of product roadmap development. Strong technical acumen, including famliarity with APIs, integrations and data models. Proven experience in managing product lifecycles More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales More ❯

EZOO is on a mission to revolutionise how people access electric cars and are looking for an Apprentice to join their dynamic team in Kenilworth! If you're organised, customer-focused and eager to grow in a supportive environment this could be the perfect opportunity for you! Role You will be a key individual responsible for all sales outreach … needs You will manage and maintain our CRM system (Zoho) - for data entry, lead management, maintain data quality standards Provide full appointment setting including calendar management, scheduling, and attending customer meeting calls, distributing actions, and compiling reports Work with wider teams to ensure a smooth user experience Customer retention and growth Training Training to be provided … as you gain experience and develop your skills. Apprenticeship Standard Business administrator (level 3) Training Provider COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED Working Week To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.15am - 5.15pm with the flexibility of working some Saturdays with time off in Lieu. More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … or Series A-stage company. Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. Experience managing infrastructure partners and external technical relationships. Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯