23 of 23 Customer Service Jobs in Birmingham

Confidential Opportunity | Service Delivery Manager | North Birmingham Leading Service Delivery Within a Growing IT/Cloud Services MSP environment £45,000 - £55,000 + up to 10% bonus + Strong Package | Office-based | Growing MSP Are you an experienced Service Desk Manager/Service Delivery Manager … knows that great IT service is about more than closing tickets? This could be the opportunity you've been looking for. A well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience ...

Engineer Location: Birmingham Salary: Competitve Type: Permanent Sector: Public Sector The successful candidate will take pride in their work, demonstrate a strong commitment to customer service, and be able to work independently and as part of a wider engineering team. You will be responsible for delivering high-quality … engineering solutions across a diverse range of customer environments, ensuring all work is completed safely, efficiently, and in accordance with company procedures and industry standards. Working alongside experienced colleagues, you will have the opportunity to develop your knowledge of a wide range of technologies, with a particular focus ...

summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. As a member of the team IT Service Centre team, reporting to the IT Service Desk Team Leader, the post holder will provide … responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective first line Incident management and request fulfilment ...

client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user … support tickets to record resolutions and required follow-up actions * Managing ticket queues and ensuring timely updates and resolutions * Delivering a high level of customer support to users at all levels of seniority * Striving to meet quality targets such as First Time Fix Rate and average call duration What ...

Field Service Engineer, Scientific Optical Lasers Basic Salary £45,000 to £50,000 Depending on Experience Bonus 8% to 12% Company Car Healthcare Contributory Pension Scheme The Role - Field Service Engineer, Scientific Laser Instrumentation This market leader seeks to recruit a technically motivated and customer focused Field … Service Engineer, responsible for the service, installation, breakdown repair and calibration of a wide range of sophisticated scientific and laboratory systems, utilised within laboratories and pharmaceutical environments. Your Background - Field Service Engineer, Scientific Optical Lasers To succeed in this exciting role, you must be able to demonstrate ...

Field Service Engineer, Laboratory X-Ray Systems Basic Salary £45,000 to £50,000 Depending on Experience Bonus 8% to 12% Company Car Healthcare Contributory Pension Scheme The Role - Field Service Engineer, Laboratory X-Ray Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation, breakdown repair and calibration of a wide range of sophisticated scientific and laboratory systems, utilised within laboratories and pharmaceutical environments. Your Background - Field Service Engineer, Laboratory X-Ray Systems To succeed in this exciting role, you must ...

European Field Service Engineer, Laboratory Robotic Systems Basic Salary £60,000 to £70,000 Depending on Experience Bonus 10% Car Allowance £8,000 Pension Healthcare Life Insurance Phone, Laptop Holidays *** This role involves extensive European travel and circa three nights away from home per week *** The Role – European Field … Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including ...

with customers and finding out how they use their phone, broadband and home entertainment Recommending the right mobile, broadband or bundle package for each customer, household or business Explaining plans, offers and technology such as 5G and full fibre in a clear, jargon-free way Answering questions and giving … process where appropriate Building genuine rapport with people from all walks of life across the city Working towards individual and team sales and customer engagement goals Representing a major brand with professionalism and pride Taking part in daily coaching, product training and team meetings Continuously developing your sales, communication ...

grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared serviceengineered for speed, consistency, and technical excellence through systemised … quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement ...

Field Service Engineer Car Parking Systems, ANPR & Kiosk Solutions Location: Birmingham (Field-Based) Salary: Up to £35,000 DOE + Company Vehicle + Full Benefits Package + First fix bonus scheme Job Type: Full-Time, Permanent The Opportunity We are recruiting on behalf of an established technology solutions provider … operating within the parking management and intelligent transport sectors. Due to continued growth, they are seeking a Field Service Engineer to support, maintain and troubleshoot a range of car parking systems, payment kiosks, ANPR technology, network infrastructure and associated software platforms across customer sites throughout the Midlands ...

Field Service Engineer (Printing) £27,500 - £30,000 + Company Car + Mon-Fri + Product Training + Progression Midlands (Commutable from: Stoke-on-Trent, Derby, Nottingham, Birmingham, Wolverhampton, Stafford, Telford, Walsall) Are you a Field Service Engineer, Printer Engineer or Photocopier Engineer looking to join a globally … receive internal product training and ongoing support as you develop your technical skills in the field across the Midlands patch. You will be visiting customer sites to service, repair and maintain MFDs and printing equipment, carrying out fault-finding, preventative maintenance, installs and basic connectivity/networking troubleshooting. ...

Field Service Engineer £40,000 - £60,000 Basic DOE + Door-to-Door Travel + Overtime + Company Van OTE: £50,000 - £70,000 BASED FROM HOME/ANYWHERE 1 HR FROM BIRMINGHAM UK & International Travel We are currently recruiting for an experienced Field Service Engineer to join … pipe and tube processing equipment. The successful engineer can be based around the Manchester area or Midlands , with the position involving regular travel to customer sites. The Role As a Field Service Engineer, you will be responsible for the service, maintenance, fault finding and technical support ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns and help … maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...

Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers … many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry ...

Unified Communications (UC) Field Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking … Installation and support of telecoms and IT/datacoms systems Using Supplier Portals to manage systems and faults. Responsible for generating, monitoring, and handling customer requests, issues, and fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals ...

Field Service & Installation Engineer, Birmingham (Field Based) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support … growing and established customer base within Birmingham and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure you are fully equipped in your ...

Laptop Holidays The Role - Sales Account Manager, Medical Ophthalmic Laser Systems An account management role selling ophthalmic systems to the medical sector Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking to exceed area sales targets Extending the customer base … work with others towards a shared goal Well organised and able to decide priorities in a rapidly changing commercial environment The Company - Field Service Engineer, Medical Ophthalmic Laser Systems Instantly recognisable brand leader supplying a wide range of innovative systems to the healthcare sector, and offers 'best in class ...

installation and commission of new Security and associated systems as well as additions to existing systems Maintain an accurate and high standard of Customer, Company and Personal paperwork Any other duties commensurate with the role Qualifications A full Electrical based qualification such as City & Guilds, ONC, HNC etc Experience … electrical circuits & measuring devices Experience of installing Security and associated systems Familiarity with safe working practices and Health & Safety requirements Skills/Abilities Excellent customer service skills Competent using technology such as laptops, measuring devices, smart phones etc Ability to maintain accurate records whilst regularly submitting customer ...

performance. You'll work face-to-face with customers where they shop, work or live, across Birmingham and the surrounding areas. Key Responsibilities Identifying customer needs across mobile, broadband, 5G and home entertainment Presenting tailored solutions to households and local businesses Handling objections and questions with confidence Completing customer … learn and take on feedback We welcome applicants starting out in their career, including recent graduates, as well as people from retail, hospitality and customer service looking for a step up. Training & Progression You'll learn sales techniques, product knowledge, objection handling and goal setting through practical ...

Looking For Proven experience as a Digital Test Lead , ideally within large-scale digital transformation programmes Strong experience testing CAFM systems and understanding FM service environments In-depth knowledge of testing methodologies including UAT, SIT and regression testing Experience working within Agile/Scrum frameworks Strong test management … energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com/3009/41152001/52836805/SU #Defence Compass Group ...

conversion rates and expand the company's online presence. Shopify Management: Oversee website operations through Shopify, ensuring product information, stock availability and the overall customer journey are maintained effectively. Linnworks Management: Utilise Linnworks to support multichannel order management, stock synchronisation, product data and operational efficiency. Performance Analysis: Monitor sales … company's e-commerce operations. Cross-Channel Coordination: Ensure eBay, Amazon and the company website operate cohesively, maintaining consistent pricing, product information and customer service standards. Apply now to speak with VIQU IT in confidence. Or reach out to Noah Yeoman via the VIQU Website (url removed ...

Unified Communications (UC) Field Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients click apply for full job details ...

objectives, ensuring the right people and systems have the right access to the right resources at the right time. The role also leads on service performance, supplier management, incident resolution, and the successful transition of systems into IAM governance frameworks, strengthening the organisation's security posture and contributing … that access is compliant and meets business expectations. Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture Manage the delivery and transition of systems into Identity Assurance Governance and Privileged ...