1 to 25 of 29 Customer Service Jobs in Birmingham

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

Regional Service Manager, Imaging Systems Basic Salary £55,000 to £70,000 Car/Car Allowance Pension Healthcare Excellent Benefits Package An excellent opportunity for experienced Field Service Managers, Regional Service Managers, Field Service Supervisors or Team Leaders from a range of electronics systems backgrounds … join a market leading supplier of Imaging Systems The Role – Regional Service Manager, Imaging Systems This market leader now seeks to recruit a commercially astute Regional Service Manager. The successful applicant will be responsible for: Managing a team of Field Service Engineers Building and nurturing all relationships ...

Role: Service Desk Analyst Location: Birmingham Rate: 130 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range … services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. ...

efficient fault diagnosis Ensure all work meets industry standards (BS EN 50131, PD 6662, SSAIB/NSI, GDPR) Provide clear system guidance and excellent customer service to clients Complete accurate job sheets, reports and compliance documentation Work collaboratively with the operations team and support junior engineers when needed … qualifications (City & Guilds, 18th Edition, SSAIB/NSI) desirable Full UK driving licence and ability to pass a DBS check Excellent communication, organisation and customer service skills What s on Offer Salary up to £40,000 (with some flexibility DOE) 26 days annual leave + bank holidays Company ...

critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront … Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. Work as part ...

critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront … Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part ...

Business Development Manager Business Development Manager/UK/Remote/EPOS/PSP/Payment Service Provider £75,000 - £80,000 + OTE & Car Allowance A business development manager position selling into the EPOS space, you will be joining the team in an autonomous role with strong career … existing business. In the role you will be responsible for: * Lead the development of new sales in your region * Maintain and develop existing customer relationships * Identify opportunities to create new income streams * Achieve sales targets * Win and retain new business * Retain and grow existing customer sales * Ensure regular ...

Service Delivery Coordinator Location: Quinton, Birmingham Salary: £28,000 - £30,000 Were looking for a Service Delivery Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing and new customers. … Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed. Provide regular Project updates to the customer to ensure a high level of customer service is provided. Skills & Experience: Previous telecoms experience is desirable but not essential. Knowledge ...

Customer Success Specialist We are currently seeking an experienced Customer Success Specialist for a growing tech firm! This role is based in Birmingham, working two days in the office in a progressive, fast-moving SaaS environment. This role is very much suited to someone who has prior experience … working in Customer Success, or Account Management within a SaaS environment. Responsibilities: Successfully onboard new clients, supporting them towards success. Managing relationships with clients to ensure a success for them. Provide thorough training and support to clients. Using the CRM system to accurately manage and track all activities. Collaborate ...

corporate environment. This is a hands-on role covering desktop, laptop, peripheral, and basic infrastructure support , operating within a standard ITIL-aligned service desk and escalation framework. There is a potential temp-to-perm opportunity depending on performance and business requirements. Key Responsibilities Provide Level 2 desktop and deskside … resolve issues relating to: Windows desktops and laptops Hardware faults and peripheral devices Printers, monitors, docking stations, and mobile devices Manage incidents and service requests via a ticketing system, ensuring SLAs are met Perform basic user administration tasks (password resets, account unlocks, access requests) Support software installations, updates ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: Password resets and account unlocks Software installation and Microsoft Office/365 queries … Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working ...

Title: Internal Sales Support Location: BirminghamSalary: £30,000 We're looking for a proactive and customer-focused Internal Sales Support professional to join a busy and growing sales team based in Birmingham. This role is vital to the smooth running of the sales function, providing day-to-day support … sales team while delivering excellent service to customers. If you're organised, personable, and enjoy working at the heart of a commercial operation, this is a great opportunity to develop your career in sales support. The Role Reporting into the Sales Support Manager, you'll play a key role ...

performance. THE ROLE You will provide Level 2 deskside and on-site support within a ticket-driven environment, taking ownership of incidents and service requests from logging through to resolution. Key responsibilities include: Providing Level 2 deskside support in a ticket-based IT support environment . Managing and resolving … incidents and service requests within agreed SLAs. Troubleshooting, laptops, desktops, and peripherals. Performing device builds, swaps, upgrades, and replacements. Updating tickets with clear, accurate resolution notes. Escalating unresolved issues to 3rd line teams where appropriate. Supporting users both remotely and on-site. Maintaining clear technical documentation and handover notes. ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

Overview: We are currently recruiting an experienced Service Engineer on behalf of our client, a leading injection moulding machine supplier to join their established team. Remit: As a Service Engineer you will have a strong electro-mechanical maintenance or service engineering background with several years experience working … with injection moulding machinery. This role will suit either current or previous experienced Service Engineers or Maintenance Engineers looking to move into a Service Engineer role. All applicants must be electro-mechanically experienced and have a good working knowledge of hydraulics & pneumatics. Responsibilities: As a Service Engineer ...

Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed. Provide regular Project updates to the customer to ensure a high level of customer service is provided. Skills & Experience: Previous telecoms experience is desirable but not essential. Knowledge ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

selling points and benefits. Cross-sell software and website solutions to existing clients. Research the market and feed back opportunities to Sales and Marketing. Customer Service: Build strong, trusted client relationships. Understand client needs to provide tailored solutions. Listen and respond to objections, ensuring a positive customer ...

issues. Key Skills/Experience Strong organisational and problem-solving skills with the ability to manage multiple tasks. Excellent interpersonal and communication skills. Proven customer service experience, delivering high standards to stakeholders. Proficiency in Microsoft Office applications and web-based systems. Flexibility and adaptability to changing requirements. (Desirable ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

CCTV systems. Learn to configure and troubleshoot security equipment and software. Support senior engineers on-site and follow health and safety guidelines. Provide excellent customer service during installations and call-outs. Requirements A keen interest in technology and security systems. Basic electrical or technical knowledge (desirable ...

your salary! Location : Aston, Birmingham - Hybrid working after a successful training period Job Type : Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in German to join a prestigious client known for their strong reputation within the technology sector. The primary purpose … specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and German, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability ...

your salary! Location : Aston, Birmingham - Hybrid working after a successful training period Job Type : Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in German to join a prestigious client known for their strong reputation within the technology sector. The primary purpose … specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and German, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability ...

COMPANY : This organisation is a leading light in their market and have reached this standing by providing fantastic training to their staff and superb customer service to their new and existing clients. They are actively looking to expand their operation with enormous growth plans ...