19 of 19 Customer Service Jobs in Birmingham

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Friday, 8:00am to 5:00pm; however, a degree of flexibility is required to support the operational needs of the business and ensure excellent service delivery to our customers. About the Role: As a Fire & Security Engineer, you will be responsible for installing and maintaining a wide range … days are the same. No matter the task, you will always act as a representative of the business, recognising the importance of delivering exceptional customer service and maintaining high professional standards at all times. This role involves lone working, with daily reporting directly to your manager. You will ...

critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront … Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part ...

Graduate Sales London And Birmingham 2026 Start Dates Released Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony … cybersecurity solutions to over 5,000 business customers, many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed ...

Field Service Technician (Hardware Break/Fix) HP & Lenovo Location: LE, CV, B Postal Areas (UK) Skill Level: Level 2 Technician Start Date: 8 March 2026Pay Travel Requirement: Up to 50%+ daily travel Pay : £150.00 Role Overview We are seeking an experienced Field Service Technician to provide … deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment . Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. ...

mobile solutions to thousands of businesses across the UK. We have around 900 passionate colleagues working within our business supporting our ever-growing customer’s needs. Summary and purpose of the Job The Co-Ordinator will be responsible for driving all delivery orders forward and to make sure orders … orders and acknowledging them to the customer. Ownership of orders from point to point including liaising with relevant departments within the business. Keeping the customer informed during delivery and installation with high level customer service. Co-ordinating multi technology orders and being the SPoC for the customer ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

Design, Cyber Assessment Framework). Strong understanding of ITSM processes. Excellent stakeholder management skills with ability to communicate at all technical levels. Excellent customer service skills. Strong problem solving and creativity skills. Strong strategic thinking skills. Ability to work with minimum supervision. Willingness to provide hands on support. … working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work across team boundaries. We welcome applications from all sectors ...

with a medium-sized organisation known for its expertise in the Technology & Telecoms sector. The company is committed to delivering innovative solutions and superior service, fostering a professional and collaborative work environment. Description Deliver a high standard of customer service at all times Act as the first … point of contact for customer support issues Liaise with internal teams when necessary Diagnose and resolve software and application issues Set up, maintain, and remove user network and email accounts Provide remote support for a user base of 800+ end users Maintain clear communication with customers via phone, portal ...

Entra ID (Azure AD) Support Microsoft 365 services including Outlook, Exchange, Teams, and OneDrive Maintain clear documentation and provide a high level of customer service to non-technical users Key Skills & Experience Required Proven experience in a 1/2nd Line IT Support/IT Support Engineer role ...

socials Opportunity to grow into Account Executive or senior sales roles Founded 20 years ago, our client is one of the UK’s leading Service Management (SM) software platforms. Today, our client has 400+ employees across the multiple countries and is backed by private equity. With continued investment … Sales Development Representative (SDR), you’ll be the first point of contact for potential customers. Your role will focus on starting conversations, understanding customer needs, and booking product demonstrations for our Account Executives. This is an excellent opportunity for someone looking to start a career in SaaS sales, gain ...

currently working with a company within the engineering solutions industry looking to recruit a Technical Sales Consultant. The Role You will manage customer enquiries and produce accurate quotations for new and existing clients, ensuring compliance with relevant standards. Working with internal teams, you'll support sales growth while delivering … excellent customer service and building strong client relationships. Key Responsibilities Handle incoming sales enquiries within a partner/distribution channel Prepare accurate, compliant quotations Provide technical advice and support Identify and develop new business opportunities Maintain strong customer relationships Keep CRM records up to date Liaise with ...

solutions for clients within the Technology & Telecoms industry. This role is based in Birmingham and requires a strong understanding of technology systems and customer-focused problem-solving skills. Client Details Our client is a well-established medium-sized organisation within the Technology & Telecoms sector. They specialise in delivering innovative … reliable technology solutions to their customers, ensuring high standards of service and technical expertise. Description Provide advanced technical support to clients, addressing and resolving complex issues effectively. Collaborate with internal teams to identify and implement solutions for customer challenges. Monitor and maintain system performance to ensure reliability ...

over half a century and act as a one stop shop for blue chip clients who take pride on their focus on both customer service and quality. This would suit someone who has sales experience within a technical industry and is used to dealing with large volume enquiries ...

supporting more than 3,300 schools and colleges nationwide.With nearly 60 years of heritage, we employ over 100 dedicated professionals, including a national field service team delivering fast, expert support wherever it’s needed. We operate from offices in Headley (Birmingham) and Loanhead (Edinburgh).In recent years, CRB Cunninghams … experienced strong growth, driven by innovation, customer intimacy, operational excellence, and a clear, meaningful vision.**Our purpose is simple and powerful:** When children eat well and enjoy lunchtimes, they’re happier, healthier, and achieve more.Our strategy is to help schools deliver fully cashless dining experiences that enable anonymous free ...

support and troubleshooting services to end-users, ensuring smooth IT operations. This position requires a proactive approach to resolving IT issues and delivering excellent customer service. Client Details This opportunity is with a small-sized organisation within the Technology & Telecoms industry, known for its focus on innovative IT solutions … Provide first and second-line IT support to internal and external users. Diagnose and resolve hardware, software, and network issues efficiently. Log and manage service requests using the company's ticketing system. Support the installation, configuration, and maintenance of IT equipment. Escalate complex technical issues to higher-level support ...

Working as part of the Help Desk Support Team, following training, you will be responsible for ensuring the provision of high-quality product and service support users on a centralised bespoke logistics and tracking platform that enables all members and customers to facilitate data exchange and processing of operational … months. What are we looking for: You will have experience of working on a helpdesk or in a call centre with excellent customer services skills. You will have a passion for software and IT You will live within a commutable distance of Marston Green, Birmingham Coburg Banks Limited ...