1 to 25 of 54 Customer Service Jobs in Birmingham

Customer Service/Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service/Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

summary You will be joining the Hospital Customer Service team covering national customer service issues. We are offering hybrid working meaning the successful applicant may be based at any main NHSBT centre nationally with hybrid working optional. There is an expectation to travel to meetings nationally … NHSBT provides to hospital transfusion teams.You will identify trends, insights and key messages producing clear and engaging reports that tell a story to support service improvement. To do this you will focus on analysing and interpreting complex data from a range of sources, including customer complaints, surveys, credits ...

# Customer Service Sales & Solutions LeaderBirmingham, LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. … This includes:* Best-in-class customer journey design and implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring … Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle ...

full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring … Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle ...

full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring … Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle ...

full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring … Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle ...

technology business specialising in advanced gas and flame detection systems used within safety-critical environments. This is an excellent opportunity for an experienced Field Service Engineer to join a small, established team supporting customers across the UK. Ideally, you will already have experience working with gas detection equipment. However … strong testing, controls and fault-finding experience. THE OPPORTUNITY This is a home-based field role offering considerable autonomy over your diary, workload and customer visits. You will join a team of three other Field Service Engineers and report directly to the Fixed Systems Service Manager. From ...

recruiting for a Team Manager to lead a busy Helpdesk team, ensuring the efficient delivery of planned maintenance, reactive works, and customer service activities. You'll be responsible for managing team performance, maintaining service standards, and supporting operational success. Key Responsibilities Lead, motivate, and develop a Helpdesk … jobs are completed efficiently. Support recruitment, inductions, and employee relations activities. Build strong relationships with customers and internal stakeholders. Promote a high standard of customer service. Ensure compliance with Health & Safety procedures and company policies. About You Previous experience managing or supervising a team. Strong communication and people management ...

Help Desk Operative, you’ll play a key role in ensuring smooth operations by logging, monitoring, and coordinating maintenance tasks. You’ll deliver exceptional customer service while supporting planned and reactive maintenance across the organisation. This is a standalone role where you’ll have full responsibility for managing … planned preventative maintenance (PPM). Maintain accurate records and produce performance reports. What you need to succeed Experience in a facilities help desk or customer service role. Strong IT skills (help desk systems, Microsoft Office). Excellent communication and organisational skills. Ability to manage multiple tasks and work ...

your career, with usyoullhave an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly,funand respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy,wereenabling the energy essential … support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV,meteringand home decarbonisation. This role will be within our Metering team ,youlljoin the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services ...

join their busy support team in Birmingham City Centre. Full training will be provided, making this an excellent opportunity for candidates with strong customer service skills, IT knowledge or an interest in developing a career within IT support. As a 1st Line IT Support Advisor, you will provide … September Shifts will be either: and will alternate 10:00am – 8:00pm 12:00pm – 10:00pm We Are Looking For: Excellent communication and customer service skills Good IT and computer skills A positive attitude and willingness to learn Ability to remain calm under pressure Reliable and committed individuals ...

Service Delivery Manager Fully Remote | Permanent | £60,000 VIQU are partnering with a growing technology organisation to recruit a Service Delivery Manager to manage global customer relationships and the delivery of technical services. This is an excellent opportunity for someone with 2–3 years’ Service Delivery … experience who is ready to take the next step, broaden their responsibilities and develop within a growing technical environment. Key Responsibilities: Manage service delivery across multiple customers. Run QBRs and regular service reviews. Monitor SLAs, KPIs and service improvement actions. Build strong customer and stakeholder relationships. ...

timely processing of operational tasks through Business Process Automation (BPA); including customs clearance preparation, booking insurance, preparing import shipment files, maintaining accurate data for customer reporting, and completing new customer onboardings. The role works closely with Customer Care Locations (CCL) to ensure service excellence and operational … compliance. How you create impact Operational/Tactical duties Complete import clearance tasks. Support new customer onboarding, system business profile updates, and discussions with CCL as required. Maintain allocated BPA tasks within required timeframes. Assist with customer implementations and the rollout of new systems and technologies. Leadership Responsibility ...

Photocopier/MFD Field Service Engineer Location: Stratford‑upon‑Avon & Leamington Spa/Birmingham Opportunity to Join a Growing Service Team We are recruiting on behalf of a well‑established and expanding Managed Print Solutions provider, seeking an experienced Photocopier/MFD Field Service Engineer to support … customers across the Stratford‑upon‑Avon/Leamington Spa/Birmingham region. This role is ideal for a motivated, customer‑focused engineer who enjoys working independently, managing their own schedule, and delivering high‑quality technical support across a varied client base. Key Responsibilities Installation, maintenance and repair of photocopiers ...

enhancing cloud-hosted solutions across Azure and AWS environments. You'll provide third-line support for internally developed applications while working closely with Customer Support, Development, Architecture, and Infrastructure teams to ensure exceptional service delivery. This is an exciting opportunity for someone who thrives in a technically challenging … second-line support teams. Work closely with development teams to identify software defects and implement effective workarounds. Deploy application updates, patches, and hotfixes. Service Availability & Performance Monitor cloud-hosted platforms to ensure compliance with service availability and performance commitments. Proactively manage alerts, event logs, and system monitoring tools. ...

Service Desk Analyst Midlands based hybrid 6-month initial contract, but with possible extensions and temp to perm options Additional standby and shift allowances We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing 1st or 2nd line … skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working ...

required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network … resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR). Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service resilience and support secure cloud and on-premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management ...

enjoy uncovering opportunities, growing customer accounts and delivering genuine value through consultative sales? Are you looking to join a growing IT MSP where you'll have the autonomy to shape client relationships, influence commercial growth and make a real impact? If so, we'd love to hear from you. … privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service. With more than 15 years' experience and partnerships with Microsoft, Barracuda, KnowBe4, Exclaimer and Webroot, we've built a reputation for professionalism, technical excellence ...

Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every … develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet ...

engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server ...

Capgemini is seeking a Customer Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role … spans hybrid working across UK offices and client sites, requiring expertise in contact centres, digital transformation, and service delivery improvement. #J-18808-Ljbffr ...

working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then apply today. Role Main Responsibilities: Basic letter writing Sending minutes, notice of meeting, letters prepared by property managers Data entry Updating clients … collection Sending brochure to prospective clients Assisting the accounts assistant as necessary and the need of the company dictates Handling of all inbound customer contact to achieve a first contact resolution wherever possible Handle customer queries through to completion ensuring a seamless hand-off, where this ...