1 to 25 of 71 Customer Service Jobs in Birmingham

and transformation to Government, Defence, Policing and national infrastructure for over 15 years. As a Silver ERS Armed Forces Covenant SME, we are continuing to expand our network of Service Management and IT Professionals to support key transformation programmes within secure and complex environments. We are currently growing our consultant network to support a critical national policing capability, delivering … around-the-clock operational support services. As a Service Desk Analyst , you will play a key role in the first-line technical support and service resolution process, helping maintain and support IT operations across a secure network. Service Desk Analyst – Defence & Policing Programme Location: On site - Near Birmingham airport Active Clearance Required: DV cleared & NPPV3 Sector: Defence … Government, Policing Duration: Ongoing Contract - initial 12 months Day Rate: £250 per day Inside IR35 or up to £40,000pa. Your Role As a Service Desk Analyst, you will work as part of the Customer Service Centre (CSC) providing first-line support to a nationally distributed user base. Working on a 24/7/365 shift More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … CE (D365) projects. This role requires a breadth of knowledge across the platforms, covering multiple solutions such as Model-driven and Canvas applications, Power Pages, D365 CE applications (Sales, Customer Service, Customer Insights) . The role involves leading the planning, design, estimation, development, and implementation of solutions, ensuring they are scalable, robust, and maintainable, while working with More ❯

Service Desk Analyst Hourly Rate: £29.55 PAYE or £38.47 Umbrella Location: Birmingham, UK (Fully onsite) Job Type: Contract (6 months with potential for extension) Work 12-hour shifts, covering a 24/7/365 rota. Day shifts are 0700 to 1900 hours, Night shifts are 1900 hours to 0700 hours. Must be eligible for SC Police vetting We … are seeking an IT Support Technician to provide first-line support for our client's network of services. This role involves working as part of the Customer Service Centre (CSC), operating on a 24/7 shift rota. The successful candidate will handle correspondence via email, telephone, and video conference, ensuring all requests are logged, categorised, prioritised, and … escalated appropriately. Day-to-day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference daily. Log all incidents, service requests, problems, changes, and knowledge within an ITSM tool, categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and More ❯

SC Cleared Service Desk Analyst 6 Months £250 per day (Inside IR35) Birmingham 5 days per week Shift work - 3 days on 4 days off or 4 days on 3 days off This role is to provide first line IT support expertise to help support the company network of services across the UK. The individual will work as part … of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. ***Please note - The selected candidate MUST HAVE ACTIVE SC Clearance for this position*** Responsibilities on the role- * Communicate effectively with customers and third parties via telephone, email … and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities based on ITIL best practice (Impact/Urgency) and More ❯

user experiences. This role will be working 3 days per week in either our Swinton or Birmingham office with 2 days from home. Purpose: Provide high-quality support to Customer Support and Service Delivery teams in the UK, Ireland and India. Investigate and resolve issues with Moorepay products, which includes Payroll and HR. Communicate with customers about issues … with SLAs. Identify the root cause to prevent similar issues in the future. Ensure system effectiveness and compliance with current legislation. Recommend improvements to the applications to enhance the customer experience or business efficiency Train and advise team members and customers by sharing technical expertise. System Administration: Monitor system queues to maintain product performance. Respond to and resolve system … error messages. Customer Service/Continuous Improvement: Develop and maintain good relationships with stakeholders. Champion customer feedback by identifying and raising product bugs and feature requests. Provide best practice advice on Moorepay systems and processes. User Acceptance Testing Act as a Subject Matter Expert and attend walkthroughs of Technical Specifications. Help test system changes, such as new More ❯

Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions for security cleared professionals. We require DV cleared Service Desk Analyst’s to cover an existing workload within Counter Terrorism Policing , based in Birmingham Business Park (Office based). This is an interim position for an initial 12 months with the potential to be extended … dependent on workload. Job Purpose: Provide first-line IT support to the CTP network of services across the UK. Work as part of the Customer Service Centre (CSC) on a 24/7 shift rota. Assign priorities based on impact and urgency and determine if a first-line fix is achievable before escalating. Provide exceptional customer service … communicate with colleagues to identify errors and establish lessons learned. Take ownership of daily checks and tasks, ensuring they are completed to a high standard. Provide factual and timely service announcements as appropriate. Work 12-hour shifts, covering a 24/7/365 rota, with flexibility to cover shifts as needed. Shift Patterns: Shifts are typically in six More ❯

Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions for security cleared professionals. We require DV cleared Service Desk Analyst’s to cover an existing workload within Counter Terrorism Policing , based in Birmingham Business Park (Office based). This is an interim position for an initial 12 months with the potential to be extended … dependent on workload. Job Purpose: Provide first-line IT support to the CTP network of services across the UK. Work as part of the Customer Service Centre (CSC) on a 24/7 shift rota. Assign priorities based on impact and urgency and determine if a first-line fix is achievable before escalating. Provide exceptional customer service … communicate with colleagues to identify errors and establish lessons learned. Take ownership of daily checks and tasks, ensuring they are completed to a high standard. Provide factual and timely service announcements as appropriate. Work 12-hour shifts, covering a 24/7/365 rota, with flexibility to cover shifts as needed. Shift Patterns: Shifts are typically in six More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

is accountable for end-to-end delivery of significant and strategically important initiatives that in turn deliver EE's strategic goals. The role holder will focus on delivering brilliant customer experiences to quality, within time and cost expectations and will do this through waterfall and more agile methods as required. Our goal is to transform our organisation for good … with every pound we spend on delivering initiatives, to help EE Consumer become the most personal, customer-focused brand in the UK. About this role Each day, we come up with new ideas to help our customers through the power of technology. Our Programme Delivery pathway for Graduates sits within the Transformation part of our business. As part of … with millions of customers and over 100,000 colleagues, that's no mean feat. You could be working on anything from the latest Broadband or Mobile launch to new Customer Service Capabilities for our agents. Your solutions will impact millions ofcustomers across our three brands, BT, EE and Plusnet. You'll get the opportunity to work with and More ❯

HR Advisor you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration … Role, Your Impact As a HR Advisor, you will contribute to our vision of being the UK’s favourite property manager by providing an exceptional HR/Employee Relations service to our teams, coaching and supporting line managers to develop high performing teams and deliver a high-quality customer experience to internal and external customers. You will ensure More ❯

Role Introduction The Service Delivery Manager (SDM) is responsible for building and maintaining strong customer relationships and improving services to maintain customer satisfaction and retention. The SDM is responsible for several key functions, focusing on ensuring that all requirements of the contractual service obligations are met throughout the lifecycle of the management contract. What You Will … Do Act as the primary service management contact for the customer, Ensure all engagements drive the customers experience in line with the customer contracted services, managing customer expectations, Gather customer roadmap intelligence and provide an update to internal stakeholders to ensure any commercial opportunities are identified, Undertake the management and oversight of the Service Levels in accordance with Service Level Agreement, Co-ordination and execution of monthly, quarterly, and annual Service Review Meetings, face to face and remotely, in accordance with the provisions of Service Level Agreement and Service Schedule, Provide on-going analysis of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both More ❯

and technically proficient Dynamics 365 Administrator to be at the forefront of our digital transformation initiatives. This role requires a deep understanding of the Dynamics 365 CRM platform (Sales, Customer Service,Project Operations) to manage, configure, and maintain our system, ensuring it meets business needs and supports organisational goals. Key Responsibilities as a Dynamics 365 Administrator: Manage the … system functionality and user experience. Key Skills and Experience for a Dynamics 365 Administrator: Essential: 3+ Years of experience in administration and development in Dynamics 365 CRM Modules Sales, Customer Service, Project Operations. Proficiency in Dynamics 365 administration, including user management, security roles, and system configuration. Knowledge of Power Platform tools (Power Apps, Power Automate, Power BI). … e.g.: MB230, MB280, MB910. Sales and Services Co-Pilot experience. Competencies and Skills: Strong business acumen with a technical background. Excellent written and verbal communication skills with a strong customer focus. Highly motivated for learning, development, and self-improvement. Strong interpersonal skills with the ability to engage and build strong relationships with business and IT leaders, project team members More ❯

travel to Birmingham is essential. Access to learning opportunities, including a Udemy Business account, to support your professional growth. A diverse and supportive team that values integrity, adaptability, and customer-centricity. Our technology stack includes: Java (JUnit, Mockito, Selenium) JavaScript Spring core/web/remoting/boot Angular SQL/MongoDB GCP You will have excellent technical skill … be part of the Flooid Engineering team. You should be a hands-on person with a positive "can-do" attitude who wants to work collaboratively to deliver an excellent service to our customers. We are looking for you to demonstrate the following competencies: Excellent problem-solving and analytical skills Very good communication skills Ability to take accountability for delivering … saving the national insurance contributions you need to pay Cycle to work scheme - Make the most of this tax efficient scheme to improve your commute to work Rewarding long service - We provide gifts to our employees who achieve milestone years of service working as part of our team A relocation package/relocation support is not available for More ❯

complex IT designs in business terms to internal and external decision makers Ensure all key processes for the team are documented and establish and embed a culture of continuous service improvement Manage a technical documentation library, advise users of these documents and communicate these with all user groups Develop, own, deliver and support technical designs and documents for the … of the following areas: Information and Data Management, Security, Application Management, ERP systems, CRM systems, Networking and Microsoft Solutions Have an analytical mindset with strong problem-solving skills Excellent customer service, communication and presentation skills Location. The location for this role is 16 Summer Lane with at least 2 days a week spent in the office. How to More ❯

Claimants/landowners Undertake option and lease negotiations, valuations and general professional negotiations Feasibility and development appraisals Site brokerage and at all times ensuring that high quality standards of service level and professional behaviour are adhered to Negotiation of disturbance claims following works. Consents for access across third party land for works. Assist in the management and guidance of … You will be a MRICS Surveyor and Registered Valuer ideally with experience gained within the Rural sector alongside a business development-orientated attitude with a focus on delivering excellent customer service. Compulsory Purchase experience desirable although this is not essential as we have excellent training available through our Infrastructures Academy. Rural surveying experience could be beneficial as aspects of More ❯

dynamic nature of case loads, we aim to migrate these efforts to the public cloud, leveraging its elasticity and automation capabilities. The ideal candidate is passionate about technology and customer service. A true problem solver who takes ownership of issues and sees them through to resolution. You should understand diverse customer environments and be comfortable communicating with security … teams, operations, and legal teams. Candidates must possess technical expertise, a customer-first mentality, initiative, and interest in a fast-paced, high-growth environment. As a senior team member, you will support and mentor junior staff and handle multiple projects simultaneously. Extensive travel may be required on short notice. Reporting to the Global Head of Digital Forensics & Incident Response … Remediation team, collaborating with cross-functional teams within the organization. Essential Functions Provide reliable guidance, both technical and non-technical, to help clients restore operations after a disaster. Own customer issues from troubleshooting to resolution or escalation. Identify and escalate urgent issues. Meet or exceed customer expectations regarding response quality, timeliness, and overall experience. Act as the point More ❯

of a case through to its conclusion Provide HR advice in relation to HR policy, practices & procedures Utilise technology, including our case management system, to remotely deliver a quality service to our customers Handle inbound ER phone calls from our customers Exposure to a wide variety of contracts across many sectors, both public and private Be part of a … wider customer service focussed People Support team, Mitie's central HR function What are we looking for? Employee Relations knowledge or keen interest in Employee Relations CIPD qualified or looking for the opportunity to be supported with your studies Proficient IT skills including MS Word, MS Excel and MS PowerPoint. An understanding of HR systems would be an … advantage. Keen interest in Employment Law. Strong understanding of and respect for confidentiality. Competencies Curious thinker - has an inquisitive mind, researches and asks questions. Strong customer service focus, with excellent written and oral communication skills. Strong case management skills where there are competing priorities Well organised, with the ability to work to tight deadlines and excellent attention to More ❯

to our work in an ITIL-aligned environment. It's an IT role like no other, which comes with excellent training and the chance to build your skills. The Customer Service Centre (CSC) provide IT support to the Counter Terrorism Policing network. With the growing threat to National Security, we need to add to our dedicated teams. It … MS-SQL, Visual Studio), you should be just as adept with people - and be able to explain technical issues simply and form good working relationships. If you can combine customer service experience with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke but we'll … . The role is office-based with occasional opportunities to work from home. Key Tasks The post holder will be required to do the following: Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases. A point of escalation for all Application related issues within the Applications Team More ❯

role) Work pattern: Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing … our professional services team while working closely with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing … teams and driving customer satisfaction, we want to hear from you. This role involves managing a team of six professionals while taking a hands-on lead in overseeing client infrastructure. The ideal candidate will have a technical background in IT, print and telecoms, with a strong working knowledge of ControlSuite and Papercut being preferable. KEY RESPONSIBILITIES Managing the PS More ❯

we are looking for a Software Engineer with a Front End focus to join our team. As a Front End Software Engineer at Flooid, you are responsible for building customer facing applications. You should be able to translate our company and user needs into functional and appealing interactive applications that meet high development standards. Our global Software Engineering team … travel to Birmingham is essential. Access to learning opportunities, including a Udemy Business account, to support your professional growth. A diverse and supportive team that values integrity, adaptability, and customer-centricity. Our technology stack includes: Java (JUnit, Mockito, Selenium) JavaScript Spring core/web/remoting/boot Angular SQL/MongoDB GCP Requirements: You have a passion for … to be part of the Flooid Engineering team.You should be a hands-on person with a positive "can-do" attitude who wants to work collaboratively to deliver an excellent service to our customers. We are looking for you to demonstrate the following competencies: Good communication skills. Ability to work collaboratively with a team of mixed disciplines, keen to build More ❯

Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE If you're a driven individual who thrives in a collaborative environment and takes pride in delivering exceptional service, we'd like to hear from you. We are seeking to hire a skilled IT Pre-sales Consultant to join our professional services team and work closely with our … sales team. You will be responsible for building and supporting client-centric solutions for a host of IT service solutions across IT infrastructures, VoIP and print management. KEY RESPONSIBILITIES Provide technical expertise and support in pre-sales activities. Solutions design and advice for IT services, telco/connectivity solutions and print infrastructures. Collaborate with clients to understand their needs … and provide tailored solutions. Working with sales consultants to support their activity. Build and maintain strong client relationships and provide excellent customer service and support. Work in a hybrid role with easy access to either our London or Birmingham office, as well as being able to attend client sites. ESSENTIAL EXPERIENCE & QUALIFICATIONS Full Microsoft certifications in Azure and More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

Based on Experience Contract Type: Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you a strategic thinker with a passion for delivering complex programmes that drive real change? We're looking for a Lead Delivery Manager to join our … a senior level. Champion best practices in programme and project delivery across the organisation. Coach and support delivery managers, fostering a high-performing delivery culture. Ensure successful transitions into service and continuous improvement of delivery practices. What We're Looking For: Significant experience in programme and project delivery in both agile and waterfall environments. Proven ability to lead large More ❯