1 to 25 of 35 Customer Service Jobs in Birmingham

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service … trusted extension of our customers' teams. As we continue to grow, we're looking for someone who shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account ...

difference to the support, services and components NHSBT provides to hospital transfusion teams. You will focus on learning from complex data drawn from customer feedback such as complaints, surveys, credits and compliments using well developed data analysis and IT skills to deliver meaningful and engaging reports. You will … customer and service data to identify insights and highlight areas for improvement to our service for hospitals. You will have regular contact with colleagues that provide services directly to hospitals as well as with hospital transfusion staff. You will be involved in national and regional projects ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … their business brilliant. Job Description Purpose of the role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within ...

remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation … support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact ...

build a career and make a real impact on patient care. About the Role We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision …/Birmingham region. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience. This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer ...

development teams where appropriate. Work closely with developers to coordinate code fixes, testing, and successful deployment. Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and customer expectations. Maintain accurate and up-to-date documentation of support cases and resolutions. Contribute … creation and maintenance of internal knowledge articles and best practice documentation. Deliver a consistently high standard of customer service while building and maintaining strong client relationships. Experience Minimum of 3 years' experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV in a support, consultancy ...

customers expectations and ensure the quality tyres we supply, are fitted to the highest safety standards. Without their expertise, attention to detail and excellent customer service we would not be the successful business we are today. In this regional role as a Dealership Support Technician you will provide … staff as part of their induction process to ensure that relevant skills are available to meet business requirements Coach staff to improve sales, customer service and technical skills Using manual handling and relevant tools to remove and fit tyres of various weights and sizes. Ensuring customers receive ...

working. About the Role A fantastic opportunity has arisen for an experienced Client Success Manager to join an established and growing consultancy specialising in customer experience, communication design and digital engagement. This is a fully remote role with access to an office in Oxford , offering a salary … plus an excellent benefits package . Working with a portfolio of enterprise clients, you will build strong relationships, drive service adoption and support long-term client success. The business has been established for many years, works with over 80 enterprise clients and is recognised for delivering innovative customer ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate ...

large-scale projects, including infrastructure and application migrations to Microsoft Azure, cloud services implementations, and Microsoft Modern Workplace transformations, following Advanced Project Management standards. Customer Satisfaction: Deliver outstanding customer service, address feedback promptly, and build lasting client relationships. Project Initiation: Clearly define project scope, deliverables, risks, impacts … costs, ensuring alignment with customer expectations. Planning: Create detailed project plans, accurately estimating timelines and resources to deliver on-time and within budget. Project Control: Monitor project progress, provide regular status updates to all stakeholders, and ensure adherence to project objectives. Team Leadership: Promote teamwork and high performance, driving ...

Overview We are seeking a commercially driven Business Development Manager to manage an established portfolio of customer accounts whilst driving new business growth across its product divisions. The role offers an excellent blend of account management and business development, with responsibility for maintaining and growing existing OEM and manufacturing … customer relationships whilst identifying and developing new opportunities across a range of industrial sectors. The successful candidate will be based from the Birmingham office, working closely with internal teams and customers throughout the UK. Key Product Areas Supplying specialist solutions into OEM and manufacturing sectors including: Construction equipment manufacturers ...

Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every … develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with … Installation and support of telecoms and IT/datacoms systems Using Supplier Portals to manage systems and faults. Responsible for generating, monitoring, and handling customer requests, issues, and fault reports. Undertaking surveys and support for technical installation projects.? Provide liaison and guidance to customers and 3rd party IT professionals ...

Field Service Engineer Wanted Immediate Start! Nationwide (Field-Based) Salary: £32,000 £42,000 DOE Permanent, Full-Time Are you an experienced Access Control or Security Systems Engineer? Regional Recruitment are recruiting for a Field Service Engineer to join a professional and growing technology services provider. This … customer-facing, field-based role requiring a reliable, self-sufficient individual who can work independently across multiple client sites nationwide. You will be responsible for the installation, commissioning, servicing, and maintenance of access control and security systems, ensuring high standards of workmanship, technical accuracy, and customer satisfaction ...

require working away from home, with overnight hotel stays where necessary. Essential Requirements Previous experience as an EPOS Engineer, IT Field Engineer or Field Service Engineer Strong hardware installation and fault-finding skills Excellent customer service and communication skills Ability to work independently Own reliable vehicle ...

supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in. … support, providing first and second line support across a broad range of technologies and users. Your work will include: Resolving IT incidents and service requests from end users. Installing, configuring and supporting Windows devices, Microsoft 365 and business applications. Supporting Active Directory administration. Maintaining desktops, laptops, mobile devices ...

Essential *Knowledge of dealing with non-routine issues such as problem solving for an area of work *Experience of dealing with the Public/Customer service experience *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) *Experience of using IT systems *Understand … research Study data Additional Criteria Essential *Flexible approach to work *Demonstrates care and compassion *Ability to travel to multiple sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission ...

Leading Security Installation organisation seeks an experienced Security Engineer to install, service and maintain intruder alarms, CCTV and access control systems across customer sites, ensuring full compliance with Company and BS EN/PD standards. Successful candidates for the Security Engineer will demonstrate extensive experience across security systems … full clean UK driving licence are essential. Occasional overnight stays required. The role covers the West Midlands area. Duties of Security Engineer : Install, service, commission and maintain intruder alarms, CCTV and access control systems to current BS EN/PD standards Diagnose faults across all security disciplines and carry ...

PowerPoint. Familiarity with Agile, Jira, BPMN, wireframing or user stories is advantageous. Relevant training, project work, degree study or transferable experience in administration, operations, customer service or technology is welcome. ...

This is an excellent opportunity to join a growing PMO where you'll work across IT, operations, supply chain, logistics, finance, HR, sales and customer service, ensuring projects are delivered successfully from planning through to implementation. The role offers exposure to large-scale transformation programmes and the opportunity ...

collections and associated data records Awareness of copyright, permissions management and GDPR principles Strong attention to detail and data accuracy Excellent written communication and customer service skills About You You'll be: A proactive and positive problem solver Enthusiastic about digital platforms and user experience Comfortable learning ...

From £35,000.00 + per year - Negotiable Job description: Service Engineer (DI & RO Systems) - PERMANENT Location: Birmingham Salary: £35,000+ per annum (negotiable depending on experience) We are currently recruiting for experienced Service Engineers with a background in DI (Deionised) and RO (Reverse Osmosis) water treatment systems … either a mechanically or electrically biased engineer with strong pump and water systems experience to work across varied commercial and industrial sites. Key Responsibilities: Service, maintenance, and repair of DI and RO water treatment systems Working with pumps, pressure systems, and associated plant equipment Diagnosing faults and carrying ...

attitude and the drive to succeed. Whether you've worked in field sales, retail management, telecoms, recruitment, merchant sales, trade counter, hospitality or another customer-facing role, this could be the opportunity you've been looking for. The Role This is a field-based position where … support and training from an experienced team. Key Responsibilities Identifying and developing new business opportunities across your territory. Booking and attending face-to-face customer meetings. Building lasting relationships with business owners and decision makers. Delivering engaging product demonstrations and presentations. Managing the full sales process from initial contact ...

have a good understanding of computer systems , mobile devices, and other technical products Overview/To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures … support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. ...

clients is looking for an AI Agent Developer to support the creation of practical AI-powered assistants, chatbots and workflow agents used across customer service, operations and internal teams. The role will focus on developing solutions that help businesses respond to enquiries more efficiently, automate repetitive tasks, retrieve ...