23 of 23 Customer Service Jobs in Birmingham

Service Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role … opportunity for a hybrid working arrangement. A full UK driving licence and access to your own vehicle is advantageous due to occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager ...

Service Desk Manager/IT Service Desk Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk … Manager/IT Service Desk Manager you should have some either come from a technical background or have previously worked as a Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties. Successful Service ...

summary This post is fixed term for 6 months and part time 15 hours per week. We are looking for a motivated and customer-focused Application Support Officer to provide support for a range of core NHS applications, including Electronic Patient Record (EPR) systems and other core applications. Working … within a friendly and experienced team, you will be at the heart of delivering excellent customer service, helping colleagues resolve system issues, managing incidents and requests, and ensuring our digital services remain reliable and effective. This role offers an exciting opportunity to develop your application support expertise within ...

Service Desk Team Leader/Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Team Leader/… Manager you should have some either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment and have enough of an understanding ...

skilled and dedicated Mobile Generator Engineer to join our team. This role involves working on generators ranging from 6kVA to 120kVA, providing expert service and maintenance across Birmingham and the surrounding areas. If you are a motivated professional with a strong technical background and a passion for delivering exceptional … service, we want to hear from you. Responsibilities Perform maintenance, servicing, and repairs on generators ranging from 6kVA to 120kVA. Diagnose and resolve technical issues efficiently to minimize downtime. Conduct routine inspections and ensure all equipment is operating at optimal performance. Maintain accurate service records and documentation. Provide ...

holiday, Perks and Employee Assistance Program. Overview Are you an experienced Security Maintenance Engineer looking to join a company that values quality, professionalism, and customer service? We are seeking a motivated and customer-focused engineer to join our growing team in the West Midlands. This … excellent opportunity for someone with CCTV and security systems knowledge who takes pride in delivering exceptional service and building strong client relationships. You will be working across a variety of security systems and environments, supported with ongoing training and development to help you continue progressing your career. Key Responsibilities ...

allocation, technical specifications and installation/configuration records. Ensure delivered projects meet agreed quality standards, business objectives and defined requirement criteria (e.g. functionality, uptime, customer SLAs and internal metrics). Create and manage Root Cause Analysis report and activities and use the company ticketing system to log, communicate … with enterprise architecture frameworks. Knowledge of infrastructure and application security. OTHER INFORMATION: CONTACT WITH OTHERS: Primarily: Other IT Technology teams Project Management Design Development Customer Service Service Delivery Sales functions Production Operations COMPLIANCE RESPONSIBILITIES Completion of all mandatory ISO management system and BS 10008 awareness training ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with … Installation and support of telecoms and IT/datacoms systems Using Supplier Portals to manage systems and faults. Responsible for generating, monitoring, and handling customer requests, issues, and fault reports. Undertaking surveys and support for technical installation projects.? Provide liaison and guidance to customers and 3rd party IT professionals ...

Graduate Sales London And Birmingham 2026 Start Dates Released Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony … cybersecurity solutions to over 5,000 business customers, many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed ...

Client Success Manager with experience making data driven decisions to drive customer satisfaction is sought by a market leading scale up based in Birmingham city centre. Operating as a true disrupter in their field this scale up are utilising the latest in AI, cloud and automation technology to drive … success within the professional services space. With extensive UK growth planned over the coming months this Client Success Manager will be the figurehead of customer satisfaction using data driven decision making to review, improve and scale the customer journey whilst working closely with sales, marketing, operations, technology ...

Build a robust pipeline of opportunities across signage manufacture, installation, maintenance, refurbishment, and nationwide rollout projects. Generate new recurring revenue through maintenance contracts and service agreements. Lead presentations, proposals, tenders, and contract negotiations. Represent the business at industry events, exhibitions, and networking opportunities. Account Management Manage and grow relationships … with existing clients and key accounts. Act as a trusted advisor to clients, identifying opportunities for additional services and projects. Ensure excellent customer experience throughout the project lifecycle. Conduct regular account reviews and business development meetings. Collaborate with operational teams to ensure successful delivery and customer satisfaction. Signage ...

join their programme on an initial 2-month contract. This role will play a key part in designing, configuring and optimising document generation and customer communication solutions within a Microsoft Dynamics 365 and Power Platform environment. You will work closely with business stakeholders, functional consultants and technical teams … management capabilities. Responsibilities Configure, administer and optimise Document Core Pack (DCP) solutions within Dynamics 365 CE Design and implement automated document generation processes and customer communication workflows Gather and analyse business requirements, translating them into functional solutions Collaborate with stakeholders to improve document lifecycle management and operational efficiency Support ...

socials Opportunity to grow into Account Executive or senior sales roles Founded 20 years ago, our client is one of the UK’s leading Service Management (SM) software platforms. Today, our client has 400+ employees across the multiple countries and is backed by private equity. With continued investment … Sales Development Representative (SDR), you’ll be the first point of contact for potential customers. Your role will focus on starting conversations, understanding customer needs, and booking product demonstrations for our Account Executives. This is an excellent opportunity for someone looking to start a career in SaaS sales, gain ...

business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include … including Fire Detection and Intruder Alarm Systems. • Retrofit upgrades/extensions to existing systems as part of remedial works packages. • Provide high levels of customer service. • Understanding site plans, to allow installs to take part based on site survey documentation. • Reactive call outs to site, with ...

Whisky, Hard To Find Hi-Fi and Hard To Find Records, with a large online catalogue, significant marketplace presence and a strong reputation for customer service and operational excellence. Our ecommerce operation is highly integrated and fast moving, with a continual focus on performance, automation and improvement across … both customer experience and internal systems. This is not an agency role and not a maintenance-only position. You will be working directly inside the business on real-world ecommerce challenges with the ability to make a genuine impact. The Role We are looking for an experienced Full-Stack ...

rota based system. Key skills: Programming/software development: SFIA Level 4 Systems integration and build: SFIA Level 4 Testing: SFIA Level 4 Customer service support: SFIA Level 4 Release and deployment: SFIA Level 4 Problem management: SFIA Level 4 Knowledge management: SFIA Level 3 Key reponsibilities - Apply … occasion to meet tight deadlines or to resolve priority incidents Desirable *HL7, FHIR, REST Services, JavaScript, C# or Java Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure ...

Birmingham office. This is an exciting opportunity for a sales-focused professional who thrives on building relationships, generating new business, and delivering exceptional customer service. The successful candidate will play a key role in expanding our client base across schools, academies, and multi-academy trusts while maintaining strong partnerships … requirements are met effectively. Maintain accurate records of business development activities using CRM systems. Achieve and exceed individual and team sales targets. Deliver outstanding customer service and ensure high levels of client satisfaction. Essential Requirements Proven experience in a business development, sales, or account management role. Strong track ...

client is a fast-growing, technology-led business operating within the fleet, fuel and mobility sector. With a strong reputation for innovation and customer service, they are transforming the way businesses manage fuel, fleet operations and commercial performance through data-driven solutions and smart technology. Following a decade … consistent organic growth, the business is entering an exciting new phase focused on product expansion, strategic partnerships and AI-enabled customer management solutions. Why join? Join a highly profitable, agile business with ambitious growth plans Play a key role in shaping commercial strategy and future product direction Work closely ...

strategic engagement Engaging with clients to understand their goals and recommend tailored training solutions Achieving sales targets and KPIs while delivering best-in-class customer service Experience That Will Help You Succeed: Previous consultative B2B business development experience Exposure to solution-based selling Ability to engage with informed … Prior IT or technology experience (a big advantage!) Confidence data mining and building your own prospect lists Experience using CRM systems Background in a customer-focused environment If you’re serious about sales, want ownership, and like the idea of helping grow a modern IT and cyber services business ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with ...

Senior Networks Engineer (Electricity) Remote (UK) Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Asset Management team is growing, and we're excited to welcome a talented Senior Networks … days, plus 9 public holidays Holiday buy scheme Discretionary bonus EV and ULEV salary sacrifice scheme (subject to minimum length of service) Cycle to work salary sacrifice scheme Up to 7% employer pension contribution Volunteering Day Life assurance (x4 annual basic salary) Retail, travel and leisure discounts ...

underperformance/capability issues are addressed to ensure a significant contribution to the delivery of a best-in-class people service. To ensure that service delivery complies with current regulations, accepted professional standards, the organisation's policies and procedures and appropriate legislation within the area of expertise. To support … Head of Service and Assistant Director of HR in the continual development of the service, ensuring innovative best practice ideas are embedded across the service. To ensure that all services are delivered with a high level of customer focus, solution-focused approaches, ensuring People Services Delivery ...

margins, promote the image of the company and you will continue with the improvement of the initiatives of the company. Conduct weekly reports on customer visits, pipeline, sales projections etc. Provide excellent communicate channels both internally and externally. Essential A minimum of 1-4 years in print & packaging. Experience … business opportunities and building on your successes. Must be able to nurture existing accounts. Improve on gross margins. A sense of business relationships and customer service. High interest in the technical dimension of the products. If you are interested in applying for this opportunity or wish to receive further ...