18 of 18 Customer Service Jobs in Edinburgh

Customer Service (Field Service) Engineer – Scotland (Central Belt) Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a … range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care … Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with … satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full More ❯

Working within a small team of Service Desk Engineers, you will support Cala staff with 2nd level technology support across a broad range of software applications and hardware devices. Your focus will be on resolving customer's needs efficiently, getting it right first time, and displaying excellent customer service standards. You will take ownership of the … of the Comm's room and IT equipment, provision of monitors and peripherals, and general tidiness of cabling within the office environment. You will also contribute to the wider Service Desk processes and ways of working, adopting a continuous improvement mindset to identify changes that eliminate root causes and improve the overall technology offering. The role will be office … remotely using remote access tools to gain control of the customers device. Guiding new staff through the Technology onboarding activities. Follow process and retain ownership, including communication with the customer, when incidents need to be escalated to 3rd level support. About You Knowledge, Skills, and Abilities Excellent customer service skills both in-person and remote. Team player More ❯

for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues … Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Requirement's: Excellent proven track record supporting clients in a financial environment Excellent proven customer service based approach Proven ability to prioritize tasks and More ❯

What's In It for You? We believe in rewarding talent. Here's what you can expect: Competitive salary ️ Paid travel time and optional overtime Industry-leading callout payments (Service roles only) Engineering commission scheme + sales referral incentives Company vehicle, tools, uniform, PPE - everything you need to succeed ️ 25 days holiday + bank holidays (Option to buy extra … days in our holiday purchasing scheme) Pension matched up to 7% Ongoing training and access to our Engineering Career Ladder Recognition programmes and long-service culture (20+ years average!) Staff referral bonus - up to £2,000 Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully … work. What You'll Be Doing Installing or servicing cutting-edge Fire & Security systems in a commercial environment - including Intruder Alarms, Access Control, CCTV, and Fire Alarms. Delivering exceptional customer service and technical support. Diagnosing and resolving faults with confidence and precision. Managing your time effectively and completing all documentation to a high standard. What We're Looking More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

an area within a 2 hour radius of the advertised location. Responsibilities: Providing 2nd line Parking Equipment support both remotely and on-site, independently or with NCP Operations, Technology Service Desk colleagues, or third-party Service Engineers. Troubleshooting and diagnosing equipment and process failures, determining root cause, and implementing remedies. Reviewing and contributing to maintenance plans and workflow … serving as a repair coordinator for turnarounds/PPMs. Conducting post-maintenance monitoring to ensure repairs and changes are effective and of quality. Advising NCP Operations and Technology Service Desk on the best use and practice of equipment to enable efficient operation of parking equipment to reduce downtime. Creating and maintaining standard support documentation to cover parking equipment operation … when required by the business and agreed with management. Competency in Parking Equipment (Nice to have), Microsoft Office and Windows OS, and a working knowledge of computer networking. Exceptional customer service skills, the ability to think logically, and enjoy problem-solving. The ideal candidate for this position will have a solid technical background in parking equipment support, the More ❯

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs … markets or alternative asset classes. About the Department Aberdeen’s Enterprise Services organisation is responsible for the delivery of live technology services to the business. Within this, the global Service Management team ensures operational excellence and resilience across our technology estate. A newly created Applications Command Centre will sit within this team, focused on managing BAU operations and supporting … major incident activity. About the Role This role will lead the daily operations of the Applications Command Centre, manage outsourced teams and ensure high-quality service delivery. You’ll be responsible for performance oversight, reporting, and driving improvement initiatives. You’ll also support the Major Incident Management (MIM) function, providing assurance during critical periods and participating in the on More ❯

the best Flexibility, resilience and the ability to influence and build relationships with key stakeholders. Demonstrating strong ethical standards with openness and honesty Commitment to the provision of excellent customer service, passionate, committed and enthusiastic in all that you do A self-starter with a can-do attitude and a desire to pick up new challenges. Dedicated to … package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays A wide range of corporate discounts Cycle to Work schemes Comprehensive pension plan Regular Save as You Earn share purchase scheme Private More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

and proactive A great communicator and collaborator Organised and good at prioritising Focused and with a sharp attention to detail and willing to roll up your sleeves Experience in customer service is a great, but if you're enthusiastic and eager to learn we would love to hear from you We know our people are our strength. That More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter click apply for full job details More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on More ❯

strategic technical discussions, solution architecture design, implementation support and long-term client management. You'll collaborate across engineering, product, and sales teams to ensure we deliver best-in-class service and innovation. Key Responsibilities Engage with technology executives, engineers, and stakeholders in pre-sales technical conversations and long-term relationship management. Design, develop, and oversee solutions to ensure successful … deployment of Kosli, meeting customer control and audit requirements. Develop end user documentation, tutorials, blog posts, and videos explaining the capabilities of Kosli Provide product feedback to the engineering team, contributing to the product roadmap with customer insights. Help shape Kosli's service offerings, including training and onboarding programs for new customers. Support marketing efforts through content … creation, including blog posts, webinars, and live events. Collaborate in the Sales and Field Services Team to deliver exceptional customer service. You might be a great fit for this role if you have: Live in Edinburgh or are within commutable distance Solid experience in DevOps and Platform Engineering Git and version control workflows Security engineering tools and practices: SAST More ❯

Our client, a rapidly growing service business, is looking for a Business Intelligence Manager to own their data strategy, drive insights and champion the rollout of a new ERP system. This is a hands-on role at the heart of their transformation and is ideal for someone who thrives on turning complexity into clarity. Reporting to the Finance Director … What You’ll Do Lead the implementation and optimisation of a new ERP system. Build dashboards and reports using Power BI and advanced Excel to support operations, finance, and customer service. Support colleagues in the effective use of digital tools. Identify opportunities for automation, AI integration, and smarter decision-making across Finance, Customer Services and Operations. Collaborate with More ❯

empower the UK by deepening relationships with customers, future proofing their finances, and protecting them from the unexpected. This includes various products like General and Protection Insurance, direct to customer services, advisor led and employer pensions, annuities, and investment products. We're looking for a candidate who can combine a mix of business acumen, technical prowess, architectural expertise, and … business control, solution development, and design Detailed technology knowledge across various topics including (but not limited to) domain driven models, microservices, event driven design, hybrid cloud deployment models, cloud service provider technologies, CRM, business process management, devops, CI/CD, modern data paradigms, cyber security, resilience by design and sustainability. You've worked in established complex organisations with large … customer bases so have a good appreciation of the non functional considerations and crafting systems accordingly. Architectural expertise, including feasibility assessments and road mapping Personal strengths: agile mindset, digital approach, strong communication, leadership, and alignment with company values About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society More ❯

empower the UK by deepening relationships with customers, future-proofing their finances, and protecting them from the unexpected. This includes various products like General and Protection Insurance, direct-to-customer services, advisor-led and employer pensions, annuities, and investment products.We're looking for a candidate who can combine a mix of business acumen, technical prowess, architectural expertise, and personal … business control, solution development, and design Detailed technology knowledge across various topics including (but not limited to) domain driven models, microservices, event-driven design, hybrid cloud deployment models, cloud service provider technologies, CRM, business process management, devops, CI/CD, modern data paradigms, cyber security, resilience by design and sustainability. You've worked in established complex organisations with large … customer bases so have a good appreciation of the non-functional considerations and crafting systems accordingly. Architectural expertise, including feasibility assessments and road-mapping Personal strengths: agile mindset, digital approach, strong communication, leadership, and alignment with company values About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society More ❯