1 to 25 of 33 Customer Service Jobs in Edinburgh

Customer Service (Field Service) Engineer – Scotland (Central Belt) Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a … range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care … Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual More ❯

2nd Line/3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and … remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer More ❯

2nd Line/3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and … remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with … satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full More ❯

Service Desk Engineer Edinburgh/Hybrid Fixed Term Contract (6 Months) - £30,000 You will be working within a small team of Service Desk Engineers, you will support the staff with 2nd level technology support across a broad range of software applications and hardware devices. Your focus will be on resolving customers needs efficiently, getting it right first … time, and displaying excellent customer service standards. Key Responsibilities/Deliverables : Liaise with your designated Office Manager to ensure that the Technology provision within the office is performing as expected. Respond to tickets/issues from customers with technical and substantive questions. Log incident details and maintaining a record of progress and issue resolution details. Carry out extensive … remotely using remote access tools to gain control of the customers device. Guide new staff through the Technology onboarding activities. Follow process and retain ownership, including communication with the customer, when incidents need to be escalated to 3rd level support. About You Excellent customer service skills Team player with a collaborative style and strong communication skills. Strong More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for accuracy. … Essential Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and More ❯

role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible. Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can … develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients. Key responsibilities: Working alongside the Service Desk Manager, providing 1st line support and escalating to 3rd line where appropriate. Supporting clients through the support desk, via phone calls and online chats Entering and resolving technical tickets in a timely … and professional manner Building and configuring hardware and equipment. Identifying and conducting preventative maintenance on client sites. Take pride in delivering an excellent service to clients About you: Solid MS365 and Azure experience. Happy to work 5 days in the office, Edinburgh City. Excellent Customer Service Skills. Nice to haves (not essential): Basic Server and Networking experience. More ❯

role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible. Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can … develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients. Key responsibilities: Working alongside the Service Desk Manager, providing 1st line support and escalating to 3rd line where appropriate. Supporting clients through the support desk, via phone calls and online chats Entering and resolving technical tickets in a timely … and professional manner Building and configuring hardware and equipment. Identifying and conducting preventative maintenance on client sites. Take pride in delivering an excellent service to clients About you: Solid MS365 and Azure experience. Happy to work 5 days in the office, Edinburgh City. Excellent Customer Service Skills. Nice to haves (not essential): Basic Server and Networking experience. More ❯

Location: Samsung Experience Store, Edinburgh Salary: £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health … Samsung values will drive your team's success. Effective Communicator: Your excellent communication and influencing skills will foster commitment and loyalty among your team, customers, and stakeholders. Passionate About Customer Experience: You genuinely care about people, from customers to stakeholders, and strive to deliver an exceptional brand experience to every customer. Adaptability and Commercial Acumen: You can quickly adapt More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

Senior Project Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection You'll be: Led projects or work streams within larger programs, ensuring everything is completed on time, within budget, and according to the plan. Apply the More ❯

IT agility. Our practice is dedicated to helping clients navigate the complexities of risk management while ensuring compliance with evolving regulations across diverse geographies. In today's landscape, where customer connectivity is critical, we provide the banking and insurance sectors with comprehensive, end-to-end smart solutions. Our mission is to help clients attract and engage customers across multiple … channels, fostering a deeper understanding of their needs. By leveraging advanced technologies and data analytics, we enable organizations to respond swiftly and effectively, ultimately building stronger customer loyalty and enhancing overall satisfaction. Our team of experts collaborates closely with clients to develop tailored strategies that align with their unique business objectives, ensuring sustainable growth and long-term success in … us in shaping the future of financial services through innovation and excellence. Where Purpose Meets Career: Become an integral part of a dynamic team at Atos, where innovation meets service excellence. As a Client Delivery Executive (CDE), you will play a pivotal role in transforming service delivery for our clients, particularly in the finance and pension sectors. In More ❯

expected to follow a clearly defined process for these requests. Experience in the following areas would be preferable: Ability to work as part of a team Take ownership of customer hardware request and break-fix incidents Scheduling and manage an engineer's workload Deal with customer escalation and escalate up when required Able to multitask and plan schedules … Great customer service skills Accuracy and attention to detail are paramount. Ability to work under their own initiative Excellent communication skills Ability to work under pressure within a fast-moving customer environment Experience of ServiceNow IT Service Management Platform Next StageConversation with recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up More ❯

and ensure alignment with organisational goals. In this role, you will serve as the technical subject matter expert for our core collaboration solutions, taking a lead role in managing service delivery, shaping strategic direction, architecting technical solutions, and implementing continuous improvements to enhance user experience and productivity. Your experience with the wider Microsoft 365 infrastructure will be essential in … account. Collaborating and partnering/Building capability for all Experience of establishing and maintaining successful working relationships with key stakeholders while ensuring colleagues are effectively mentored to provide positive customer service and satisfaction. Delivering a quality service Ability to develop, implement, maintain, and review systems and processes to ensure professional experience is delivered consistently and effectively Stage … will contact you for a pre-screening call to verify your responses. Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles. Stage two - assessment If successful at application stage, you will be invited to an in-person interview which will include the following: Competency based interview Case Study More ❯

Customer Administration Temporary Edinburgh Your new company This prestigious company based in Edinburgh requires a self-driven administrator to join their dynamic business on a temporary basis for 3 to 6 months. Your new role Some of the job responsibilities include: Reporting to the Customer Service team Processing and inputting data with great attention to detail. Query More ❯

It will focus on expanding the existing mission critical ecosystem of Data and BI systems for analytics and decision making, using Primarily Data Warehouse/Mart, Data Lake, Self Service BI Tools and Data Science/ML platform using Oracle, Snowflake and AWS tech stack. Qualifications We are looking for a skilled Lead Data Engineer who: Personal Attributes: Self … practices and learn quickly Passionate about data and technology and its application to solve business problems Excellent interpersonal skills and the ability to communicate at all levels Be highly customer focused with ability to work collaboratively Strong influencing and negotiating skills in a personable and professional manner Strong analytical skills, both qualitative and quantitative Ability to make recommendations and … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Trainee Field Service Technician (Level 3 Mechatronics Maintenance Technician Apprenticeship) Located: West Scotland Package: Competitive About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. … systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry. The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you ll be part of … Ricoh s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems. Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Trainee Field Service Technician (Level 3 Mechatronics Maintenance Technician Apprenticeship) Located: West Scotland Package: Competitive About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. … systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry. The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of … Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems. Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and More ❯

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs … join our UK-based team in Edinburgh. You will help support our global network infrastructure, handling both BAU issues and provide support for projects. Ideal candidates should possess excellent customer service skills and be capable of working effectively both within a team and independently. Incident, change and problem management is a crucial aspect of this role, requiring regular … updates to the business and through the service desk. The team's responsibilities will be closely integrated with other teams within the Enterprise Services department. Therefore, it is essential that you can establish strong connections with other technical team members in IT and the desktop support teams. Key Responsibilities Provide network support for Aberdeen's global network and Cloud More ❯

big successes, with lots of exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation A "build to run mindset", ensuring … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

Marketing RevOps Manager & Data Manager Remote/Scotland Salary up to £60,000 A great opportunity to join one of the leading Enterprise Service Management vendors and lead a key team in an environment that lives and breathes service management excellence. Our client helps businesses across the public and private sectors transform how they work. Their award-winning … cloud solutions support IT, HR, Security, and Customer Service teams to deliver outstanding services. They are growing fastand are looking for an experienced Marketing RevOps Manager to take their demand generation efforts to the next level. The Role: HubSpot Funnel & Revenue Operations CRM Data Management Performance Analysis Revenue Cycle Expertise Data Optimisation Market Intelligence Data Augmentation What they More ❯

Marketing RevOps Manager & Data Manager Remote/Scotland Salary up to £60,000 A great opportunity to join one of the leading Enterprise Service Management vendors and lead a key team in an environment that lives and breathes service management excellence. Our client helps businesses across the public and private sectors transform how they work. Their award-winning … cloud solutions support IT, HR, Security, and Customer Service teams to deliver outstanding services. They are growing fastand are looking for an experienced Marketing RevOps Manager to take their demand generation efforts to the next level. The Role: HubSpot Funnel & Revenue Operations CRM Data Management Performance Analysis Revenue Cycle Expertise Data Optimisation Market Intelligence Data Augmentation What they More ❯

that work around you . It's time to look to the future. We want our people to see their potential at work. That's why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don't need to have the skills right now - before you know it, you'll be part … chance to develop a career that goes well beyond our stores. Sounds good, right? What you'll do: Find every opportunity to boost your store's success with sensational customer service Create an environment in which customers feel welcome and comfortable Engage customers in genuine, enjoyable conversations to understand their needs Help people choose the right products and … Show an interest in communications technology Enjoy being part of a team but still have the drive to work on your own initiative Have worked in retail, sales or service Know a thing or two about the telecoms sector What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire More ❯