1 to 25 of 54 Customer Service Jobs in Edinburgh

or mid/South of England Salary: £28 - £34k Role Summary Head Resourcing is currently recruiting for an experienced IT Helpdesk Technician to join a small, collaborative team of Service Desk Engineers. This is an exciting opportunity to provide 2nd line technology support to end users across a wide range of software applications and hardware devices. The role is … critical to maintaining high customer service standards and ensuring timely and effective issue resolution. A lot of the role will involve travelling to client sites, so a driving license is also essential. Role Purpose You will take ownership of IT support services within a designated office location, ensuring that all technology performs reliably and that end users receive … professional support. The role requires strong troubleshooting ability, attention to detail, and a continuous improvement mindset.In addition to daily operational support, you will contribute to the ongoing development of Service Desk processes and assist in identifying areas for service enhancement. Key Responsibilities Act as a key contact for local IT support, working closely with office managers to ensure More ❯

or mid/South of England Salary: £28 - £34k Role Summary Head Resourcing is currently recruiting for an experienced IT Helpdesk Technician to join a small, collaborative team of Service Desk Engineers. This is an exciting opportunity to provide 2nd line technology support to end users across a wide range of software applications and hardware devices. The role is … critical to maintaining high customer service standards and ensuring timely and effective issue resolution. A lot of the role will involve travelling to client sites, so a driving license is also essential. Role Purpose You will take ownership of IT support services within a designated office location, ensuring that all technology performs reliably and that end users receive … support. The role requires strong troubleshooting ability, attention to detail, and a continuous improvement mindset. In addition to daily operational support, you will contribute to the ongoing development of Service Desk processes and assist in identifying areas for service enhancement. Key Responsibilities Act as a key contact for local IT support, working closely with office managers to ensure More ❯

ERM software provider to the banking and insurance industries, with opportunities for development and involvement in challenging and rewarding projects. Responsibilities include (but are not limited to): Using our customer relationship management (CRM) system - Salesforce - to monitor sales orders which have been completed and action these sales orders to ensure clients are able to access our software and receive … cycle & influence others to do likewise. Running reports to generate insights for key management or financial data to help understand business performance across all insurance product lines. Support Sales & Service teams by fulfilling & tracking the delivery of all global insurance product access and license keys related to trial, term, subscription & ongoing contracts to ensure we deliver in accordance with … distribute software, license keys & content services via client support portal & FTP servers. Advise clients of product availability, supply access details & document proof of delivery for revenue recognition. Providing exemplary customer care by following up on product queries, access issues & user change requests submitted as support cases from internal & external clients. Working closely with other departments including product delivery teams More ❯

Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients' Microsoft investments. Job description: The Customer Success Manager will be responsible for … high level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business … and as such will be highly skilled at negotiating and cultivating good relationships with both internal and external stakeholders. The role will include regular customer contact as well as engagement with internal service teams managing incidents and change. The Customer Success Manager will be aligned to Core's Managed Services team. The Managed Services team is responsible More ❯

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … CE (D365) projects. This role requires a breadth of knowledge across the platforms, covering multiple solutions such as Model-driven and Canvas applications, Power Pages, D365 CE applications (Sales, Customer Service, Customer Insights) . The role involves leading the planning, design, estimation, development, and implementation of solutions, ensuring they are scalable, robust, and maintainable, while working with More ❯

initiatives Drive infrastructure automation and continuous improvement Manage relationships with vendors and technical partners Vendor & Contract Management: Manage third-party Linux support contract and contractor relationships Define and monitor service level agreements Ensure contractor compliance with company security policies Review and approve contractor work Manage vendor performance and escalations Security & Compliance: Act as primary point of contact for parent … and management Budget planning and control Risk management Audit response and compliance Strategic planning Vendor management Cost-benefit analysis Interpersonal: Strong communication skills Stakeholder management Team collaboration Conflict resolution Customer service orientation Ability to bridge technical and scientific domains Leadership: Technical leadership Project management Mentoring and knowledge transfer Change management Strategic thinking Impact Metrics: Success in this role More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … that share our passion and drive to delight our Customers. Could that person be you? You will be accountable for: Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up More ❯

IT Support Engineers Edinburgh (Onsite) £24-27, 000 We're looking for enthusiastic, reliable and customer service focused IT Support Technicians to join our clients fast-paced team. Key Responsibilities: Assist the support desk by answering calls, chats, and resolving IT issues Provide excellent service to a varied client base and escalate tickets when needed Work with More ❯

got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? If you are professional and courteous, with the ability to provide a world class service we'd love to hear from you. Aviation & travel experience would be advantageous, but not essential. Role Info: Guest Operations Specialist - Customer Service/Flight Support - VIP … we are: We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service we don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including … a FTSE 250 listed business with market capitalization of £3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer. What you'll be doing: As Guest More ❯

6QU Salary: (Depending on experience) Job Type: Full-time/35 Hours Benefits: Private healthcare, enhanced pension contributions, funded certifications, hybrid working options Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We're looking for a 2nd/3rd Line Service Desk IT Support Technician … in a 2nd Line IT support role ? Strong understanding of Microsoft ecosystem and networking? Experience with cloud platforms ? Familiarity with server management, virtualisation, and backup solutions? Excellent troubleshooting and customer service skills? Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL framwork) are desirable What We Offer: Private healthcare for your wellbeing Enhanced pension contributions for long-term security Career More ❯

6QU Salary: (Depending on experience) Job Type: Full-time/35 Hours Benefits: Private healthcare, enhanced pension contributions, funded certifications, hybrid working options Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We're looking for a 2nd/3rd Line Service Desk IT Support Technician … in a 2nd Line IT support role ? Strong understanding of Microsoft ecosystem and networking? Experience with cloud platforms ? Familiarity with server management, virtualisation, and backup solutions? Excellent troubleshooting and customer service skills? Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL framwork) are desirable What We Offer: Private healthcare for your wellbeing Enhanced pension contributions for long-term security Career More ❯

Customer Support Associate 9am - 5pm GMT Salary: £25,000 - £28,000 DOE Location: Scotland (Edinburgh/Glasgow) Introducing hyble! Things move quickly at hyble! We're a team of passionate individuals who love what we do and are always striving for the best. If you're looking for a company that values your contributions and offers exciting challenges, this … customers, suppliers, and employees. If this resonates with you, then read on to discover more about the role you could play in our journey. What you'll do; Our customer support representatives are the first point of contact for all customers, focused on delivering timely, accurate and professional customer service. This position requires an empathetic, flexible problem-solver … solutions. You love working with people, building great relationships with customers and be enthusiastic about training new users. This role would be ideal for someone with experience in a customer support team who wants to work in a growing business where you will have the autonomy, responsibility and opportunity to make a significant impact. Answer calls and support ticket More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

we don't intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we're confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of … Together, we're all part of the rich GoFibre family and we're unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can't wait to hear from you! Accepted More ❯

Voice Salary: From £65,000-£80,000 per year Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as … the role An Exciting opportunity has come available for a Head of Voice to join the Operations Function at Diligenta. As Head of Voice, you will lead the Voice Customer Service Centre, ensuring the delivery of high-quality customer outcomes across the LBG UK Account in alignment with contractual SLAs and regulatory standards. You will play a … key role in inspiring and empowering teams to deliver exceptional customer experiences, while nurturing future leaders. You'll also be responsible for building strong, lasting relationships with the client, supporting future growth opportunities and driving high client satisfaction. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Car allowance Personal and career development opportunities to More ❯

Quality Schedule. You will be responsible for forecasting capacity needs, coordinating resources, managing scheduling conflicts, and ensuring Quality activities are delivered on time and in line with business and customer expectations. Provide effective line management and manage future growth/development of the Planning team in line with increased Manufacturing capacity and throughput. Forecast staffing needs and identify resource … to ensure alignment with contractual and operational timelines. Line manage Planning team members and support their development in line with business growth. Uphold the highest levels of confidentiality and customer service. Ensure compliance with all Health & Safety and GMP requirements. About You Experience working in a cGMP pharmaceutical or biologics manufacturing environment. Background in Manufacturing or Quality scheduling within … functions. Outstanding organisational and planning skills. Ability to deliver results under pressure and to deadlines. Skilled communicator with the ability to explain complex information clearly. Adept at stakeholder and customer relationship management. Proven record of effective negotiation and coordination. Detail-oriented with a drive for continuous improvement. Emotional resilience, positivity, and adaptability in a fast-paced environment. Committed to More ❯

Customer Service (Field Service) Engineer – Scotland (Central Belt) Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a … range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care … Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual More ❯

Reed Technology is proud to be partnering with a prestigious telecom network provider based in Edinburgh, currently seeking to expand their IT team with the addition of a skilled Customer Service/Service Desk Support Analyst . This is a 6-month Fixed-Term Contract (FTC) , operating on a hybrid working model (2–3 days per week … in the office). Responsibilities: Join an established Service Desk team to support clients by handling service requests via tickets, phone calls, and emails. Deliver efficient and professional first-line support, ensuring timely resolution or escalation of issues. Accurately log and manage incidents and service requests in accordance with standard operating procedures and defined SLAs. Triage and … hosted platforms and systems. Act as point of contact with external technology providers to report, track, and progress ongoing technical issues. Requirements: Previous experience working in an ITIL-based Service Desk environment. Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical users. A customer-first mindset with a commitment to More ❯

the execution of IS Services through optimized processes and support from our IS outsource partners (TCS, Wipro, and Albion). The role involves working closely with the business and service partners to ensure quality delivery and availability of all IS services. It also includes managing local and global D&T partners supporting infrastructure to ensure services meet SLAs. Duties … Coordinate project activities with local service providers Achieve high customer satisfaction levels, measured via the annual CS survey Develop and maintain an annual operating plan aligned with D&T strategy and local priorities Act as the trusted point of contact for knowledgeable D&T management to the business Establish effective relationships internally and externally to enable outcome achievement … communicate technical concepts simply and effectively in business language Knowledge of general information security management Ability to build and maintain successful relationships across the business, D&T community, and service delivery teams Good understanding of business processes Broad technical and functional knowledge of applications supporting the business, including legacy systems Excellent organizational, customer service, and employee relation More ❯

Lead Salary: From £55,000-£69,500 per year Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as … policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection Apply to find out about our other benefits What you'll be doing Develop and implement a forward-looking telephony strategy that supports the organization's … departments Lead the integration of new technologies, such as AI-driven communication tools, cloud-based telephony solutions, and advanced analytics, to enhance the contact centre's operational efficiency and customer experience Oversee the installation, configuration, and maintenance of telephony hardware and software Develop disaster recovery and business continuity plans for telephony systems Stay at the forefront of telephony innovations More ❯

van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via our bespoke reporting tool. You will deliver exceptional customer service and support the Account Delivery Team. Are you the right person for the job? CSCS (Construction Skills Certification Scheme) card Experience in completing trade-specific tasks such … usage daily via the bespoke reporting system. Travel to job sites using the company vehicle provided to you, equipped specifically to hold and manage your maintenance stock. Deliver exceptional customer service and provide ongoing support to the Account Delivery Team. Visiting retail properties to carry out repairs & maintenance as per the schedule arranged for that day Carry out More ❯

It will focus on expanding the existing mission critical ecosystem of Data and BI systems for analytics and decision making, using Primarily Data Warehouse/Mart, Data Lake, Self Service BI Tools and Data Science/ML platform using Oracle, Snowflake and AWS tech stack. Qualifications We are looking for a skilled Lead Data Engineer who: Personal Attributes: Self … practices and learn quickly Passionate about data and technology and its application to solve business problems Excellent interpersonal skills and the ability to communicate at all levels Be highly customer focused with ability to work collaboratively Strong influencing and negotiating skills in a personable and professional manner Strong analytical skills, both qualitative and quantitative Ability to make recommendations and … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses (e.g. Snowflake … Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

to work a minimum of 10 hrs per month and be available Monday-Saturday The pay rate is £13.37 per hour paid to you monthly. Key Responsibilities Providing excellent customer service at all times Processing candidates' sign-in and explaining the test process to them. Administering and invigilating tests Ensure all compliance standards relating to the test centre More ❯