17 of 17 Customer Service Jobs in Edinburgh

business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report … Voice Alarm systems. Assist senior engineers with Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company ...

friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast-paced environment. The successful candidate will gain exposure … phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users. Key Responsibilities ...

Centre Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career! Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global … customer team. If you are looking for an exciting job opportunity that will future proof your career, read on. The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role. You will join a talented ...

Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization … will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. This role is available for all work preferences @home @flex @office in Ireland In this role, you’ll get to: Own customer contract processes and renewals. Collaborate with ...

Data Engineer Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Help build, implement and contribute to best practices within the engineering environment such as naming conventions ...

Team Leader – 6-Month Contract VIQU IT is working with a valued customer to recruit an experienced IT Team Leader for an initial 6-month contract. This is an excellent opportunity for a people-focused IT leader who enjoys developing teams, driving service excellence, and ensuring the smooth … will be responsible for leading and supporting a team of IT professionals, providing guidance, coaching, and operational oversight to ensure a high standard of service delivery. Acting as a key point of contact between the IT team and the wider business, you will help create a collaborative, customer ...

Data Governance Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … organisation, as well as to grow and evolve the use of data providing a better journey for our clients and their customers. Delivering excellent customer journeys is core to Diligenta’s ‘One Diligenta’ model strategy and is key to Building “Purpose and Pride”. Responsibility for and governance around ...

technical issues, taking ownership of support requests, and working as part of a collaborative office-based team. The successful candidate will be technically capable, customer-focused, and comfortable supporting a broad range of technologies across Microsoft environments, networking infrastructure, and end-user devices. Key Responsibilities Provide 2nd line technical … willingness to take ownership and responsibility for issues through to completion.Full UK Driving Licence. Desirable Skills & Experience Previous experience working within a Managed Service Provider (MSP) environment. Industry-recognised certifications such as Microsoft 365, CompTIA, or similar. Exposure to cloud technologies and modern IT infrastructure solutions. Personal Attributes Bright ...

macOS and networking issues ** Resolving escalated hardware, software and connectivity problems ** Taking ownership of tickets through to resolution ** Maintaining accurate technical documentation ** Delivering excellent customer service What We're Looking For ** Commercial experience in a 2nd Line IT Support role ** Strong Microsoft 365, Windows and Mac support experience ...

partnerships or one of your own. Were looking for individuals who will go above and beyond their job-spec to provide the best possible customer service. To be considered for this role, you will need the following skills and experience: Essential: Previous experience providing technical support across the Microsoft ...

broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer-facing repair store, balancing hands-on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from … customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high-quality repairs and ensure every customer receives a professional, reassuring experience. Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play ...

hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve … database tables and dashboards that provide insights and promote rapid, data-driven decisions Supporting the design and roll-out of new products and customer journeys Assessing how the lending portfolio of particular products will perform over time You should apply if: You have experience in unsecured retail lending (e.g. ...

management Assisting with Intune, mobile devices and meeting room technology Prioritising and escalating tickets where required What We’re Looking For Strong communication and customer service skills Some previous IT support experience Patient, approachable and keen to learn Understanding of how an IT helpdesk works Exposure to ticketing ...

deals Provide technical expertise on Cloudinary’s product offering, consult to prescribe solutions design and determine solution fit Adapt Cloudinary’s technology to meet customer’s business case (Demo, POC, documentation) Create relationships with key decision makers and serve as external technical spokesperson. Be the trusted advisor and provide … world class customer service while serving as the technical spokesperson for Cloudinary Collaborate cross functionally with Product, Marketing, and Sales to identify compelling Cloudinary use cases, influence product roadmap and technical content and best practices. Post-Sales Responsibilities Work with the Account Management team to ensure handoff ...

systems, manage enquiries, and help ensure smooth day-to-day operations. What we're looking for: Strong administrative and IT skills Excellent communication and customer service skills Ability to manage workloads and work independently Experience in procurement, finance, purchasing, or commercial operations is desirable Knowledge of SAP, Oracle ...

Title: 3rd Line Service Desk Team Lead Location: Edinburgh Hybrid Working Pattern: Mon-Fri 9am-5pm Salary: £45,000 - £50,000 Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching WHO WE ARE At GoFibre were on an exciting journey … slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and were confident and enthusiastic about what is coming next for the GoFibre family, as we strive ...