Senior Helpdesk Technician
- Location
- Theale, England, United Kingdom
requests and escalation point for complex issues. The role supports reliable, secure, and efficient IT services across end-user technology, infrastructure, cloud platforms, enterprise applications, and warehouse systems. Working with the IT team, stakeholders, and vendors, the role supports daily operations, service improvement, cybersecurity, and technology and promoting … contact for IT support, delivering excellent service and resolving incidents and requests within SLAs. Provide first-, second-, and advanced-level support for hardware, software, network, cloud, and business application issues. Escalate and resolve complex issues, completing root cause analysis and applying lasting fixes where possible. Prioritise, manage ...