7 of 7 Escalation Management Jobs in the South East

life cycle using agile methodologies and will thrive in a fast-paced environment, solving complex problems . JOB RESPONSIBILITIES The role itself is very varied and will entail: Line management and motivation of a team of developers Performance management Escalation management Administration Scrum mastering/team leadership Help remove blockers and impediments for your team Monitor … life cycle using agile methodologies and will thrive in a fast-paced environment, solving complex problems . JOB RESPONSIBILITIES The role itself is very varied and will entail: Line management and motivation of a team of developers Performance management Escalation management Administration Scrum mastering/team leadership Help remove blockers and impediments for your team Monitor … Unit: Gladstone Software Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets More ❯

life cycle using agile methodologies and will thrive in a fast-paced environment, solving complex problems . JOB RESPONSIBILITIES The role itself is very varied and will entail: Line management and motivation of a team of developers Performance management Escalation management Administration Scrum mastering/team leadership Help remove blockers and impediments for your team Monitor … and job responsibilities. We offer excellent benefits. Only candidates who are eligible to live and work in the UK need apply. Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets … in Toronto and traded on the S&P/TSX 60. Is This You ? About Us Gladstone is a software company, based in the UK, that provides business critical management software to the fitness and leisure market. A thought leader in this market for over 35 years, we pride ourselves on being innovative with our software to meet the More ❯

Manager, Customer Success for the SASE business, in this role you will lead a team of high performance Customer Success Engineers, distributed across EMEA and LATAM. Your Impact Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering) Build … in-line with overall organizational goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 3+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with More ❯

technical teams to deliver world-class, scalable, secure, and flexible solutions. Engage with project sponsors, stakeholders, and cross-functional teams to define and deliver complex features. Identify bottlenecks, provide escalation management, and balance business needs with technical constraints. Plan and manage multiple parallel projects with strong oversight of milestones and dependencies. Drive clarity in ambiguous situations by leveraging … effort estimates, resolve conflicts, and ensure project goals are met. Requirements: Bachelor’s degree in Computer Science, Engineering, or a related technical field. 5-8 years of technical project management experience, ideally within large-scale enterprise environments. Proven track record in delivering complex technical programs. Strong understanding of technology concepts with the ability to communicate effectively with developers and … technical teams. Analytical mindset with data-driven decision-making skills. Experience in Agile project management frameworks and tools (e.g., Scrum, Kanban). Ability to manage competing priorities, foresee challenges, and proactively address potential blockers. Desirable Skills: Experience working within global technology companies or high-growth environments. Comfortable managing large cross-functional teams across multiple locations. This is an exciting More ❯

full product life cycle using agile methodologies, thriving in a fast-paced environment while solving complex problems. **Job Responsibilities:** - Manage and motivate a team of developers - Oversee performance and escalation management - Lead scrum activities and remove blockers for the team - Monitor progress and ensure task completion within deadlines - Conduct code reviews and ensure compliance with design standards - Collaborate More ❯

London We are looking for an experienced Senior Business Analyst with a thorough understanding of Investments and the ability to interrogate and understand data to join an expanding Investment Management Change Team based in London. *PLEASE NOTE; Experience within investment management or investment operations is essential for this role * This is a hands-on role and the ideal … with organisational standards. Define and manage test strategies, including the creation of test plans and scripts, coordinating UAT activities, and ensuring comprehensive requirements traceability. Collaborate with Investment Operations, Investment Management, DevOps, and Client teams to deliver changes within our governance framework. Document the current state, propose outcomes, and design target operating models that support new platforms and processes. Define … alignment with broader organizational goals. Plan, prepare, and oversee testing, transition, and implementation phases for key initiatives. Act as a senior point of contact for complex stakeholder engagements, supporting escalation management and resolution. We’re seeking a Senior Business Analyst that has the following attributes; Proven experience as a Senior Business Analyst or equivalent leadership role within investment More ❯

and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives. Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance. Develop relevant domain knowledge required to perform job (e.g., Networking Protocols, Payments Infrastructure, OS Ecosystem, Release … Management, Cloud Computing). Demonstrate technical understanding to the degree required and comfortability working with engineers and with technology. Responsibilities: Communications management Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders. … project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating More ❯