4 of 4 Escalation Management Jobs in the South East

timelines, aligned with creative, technical, legal teams, testing teams, etc. Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success Constantly develop and drive new advertising product innovations that are outside of our standard product card by engaging with customers … creative teams and management to deliver unique solutions for our strategic advertising partners Manage ad hoc requests for new advertising concepts that can be delivered rapidly in a quickly and thoroughly manner Manage client meetings to assess goals, objectives and requests in terms of advertising solutions to drive forward ...

develop delivery plans, timelines, and resource allocation. Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations. Provide status reporting, stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities ...

industry verticals. You will be accountable for the overall growth, profitability and client satisfaction within your Account/Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget. Responsibilities: Accountable for developing and delivering the Account … team members by acting as the single point of contact Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account Identify and manage engagement risks, flagging issues early managing to resolution Achieve quarterly targets/quotas ...

issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge … Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. ...