15 of 15 Escalation Management Jobs in the South East

buildings in the United Kingdom, alongside a growing portfolio of international clients. Overview of the position : This role requires a unique blend of relationship management, strategic planning, and problem-solving skills to ensure the success and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional … fast-paced environment. This individual will champion our core values of flexibility, quality, knowledge, and teamwork . Experience: Proven experience in client success management, account management, or similar role. Strong understanding of customer relationship management principles and practices. Excellent communication, negotiation, and presentation skills. Ability to prioriti ...

documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers … Monitor network performance and ensure system availability and reliability. Resolve network issues escalated by ticket or direct notification Automate tasks and monitor their effectiveness. Escalation management, 3rd line support, and development of the Paragon Global network Deliver positive leadership, mentoring and development of all team members delivering ...

documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers … Monitor network performance and ensure system availability and reliability. Resolve network issues escalated by ticket or direct notification Automate tasks and monitor their effectiveness. Escalation management, 3rd line support, and development of the Paragon Global network Deliver positive leadership, mentoring and development of all team members delivering ...

documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers … Monitor network performance and ensure system availability and reliability. Resolve network issues escalated by ticket or direct notification Automate tasks and monitor their effectiveness. Escalation management, 3rd line support, and development of the Paragon Global network Deliver positive leadership, mentoring and development of all team members delivering ...

documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers … Monitor network performance and ensure system availability and reliability. Resolve network issues escalated by ticket or direct notification Automate tasks and monitor their effectiveness. Escalation management, 3rd line support, and development of the Paragon Global network Deliver positive leadership, mentoring and development of all team members delivering ...

documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers … Monitor network performance and ensure system availability and reliability. Resolve network issues escalated by ticket or direct notification Automate tasks and monitor their effectiveness. Escalation management, 3rd line support, and development of the Paragon Global network Deliver positive leadership, mentoring and development of all team members delivering ...

documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers … Monitor network performance and ensure system availability and reliability. Resolve network issues escalated by ticket or direct notification Automate tasks and monitor their effectiveness. Escalation management, 3rd line support, and development of the Paragon Global network Deliver positive leadership, mentoring and development of all team members delivering ...

documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers … Monitor network performance and ensure system availability and reliability. Resolve network issues escalated by ticket or direct notification Automate tasks and monitor their effectiveness. Escalation management, 3rd line support, and development of the Paragon Global network Deliver positive leadership, mentoring and development of all team members delivering ...

desk operation, based onsite in Bedford with regular travel to our London office. This role is primarily operational, focused on the day-to-day management, performance and delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service … align service delivery with customer expectations and business objectives. Key Responsibilities Full ownership of daily service desk operations within an MSP environment Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line) Oversight of ticket queues, prioritisation, escalations and workload distribution Management of incident ...

updated skills based on new developments in the telecoms industry. The location is remote UK home based, requiring close proximity to London Docklands for escalation management onsite at potentially short notice. You will be required onsite to support project work, and some of this will involve working … installation Services, Air-conditioning, AC and DC Power, Space, Telecommunication Equipment and other parts like Cabinets, Cables, and Connectors Panels etc. Support the Network Management Centre and other NOCs onsite with troubleshooting on Voice, IP, and Transport Equipment. Act as the escalation point for the NOCs ...

here to do: You’ll act as the central point of control for complex incident resolution—bringing clarity, pace, and accountability. You’ll: Case Management & Escalation Case-manage a wide range of incidents, from straightforward to highly complex, involving multiple internal and external teams. Handle escalation requests … motivated graduate ready to build a career in telecoms or infrastructure). Understanding or awareness of mobile telecommunications infrastructure. Strong experience in incident and escalation management. Excellent communication and organisational skills. Ability to work effectively in high-pressure environments. Tenacity, perseverance, and strong negotiation skills. Experience managing and improving ...

drive improvements • Help strengthen processes, governance, and incident‐handling maturity The successful Incident Resolution Lead will have: • Experience in incident, service desk, or escalation management • Strong communication, organisation, and problem‐solving skills • Ability to stay calm under pressure and drive accountability • Confidence working with suppliers and cross‐functional ...

service expectations, managing delivery against agreed KPIs, and supporting clients with both short-term requirements and longer-term workforce planning. Contractual performance, compliance and escalation management form a key part of the role, ensuring issues are resolved effectively and customer confidence is maintained at all times. Leadership ...

components, with emphasis on strong access controls and segmentation following modern principles like least-privilege/zero-trust. Deliver 3rd-line operational support and escalation management for critical production incidents, including deep diagnostics and root cause analysis. Establish and maintain network standards, best practices, and operational playbooks … enterprise switches/routers) and resilient network design patterns prioritising high throughput and low-latency delivery. Solid foundation in network security concepts and configuration management to enforce secure practices. Excellent communication skills with an ability to document and articulate complex designs, technical decisions and operational processes. Desirable Experience with ...

industry verticals. You will be accountable for the overall growth, profitability and client satisfaction within your Account/Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget. Responsibilities: Accountable for developing and delivering the Account … team members by acting as the single point of contact Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account Identify and manage engagement risks, flagging issues early managing to resolution Achieve quarterly targets/quotas ...