Harrogate, North Yorkshire, Yorkshire, United Kingdom
Technical Prospects Ltd
HelpdeskSupportAnalyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a … HelpdeskSupportAnalyst to join their technical support team in a fast paced and proactive environment. HelpdeskSupportAnalyst - Key Accountabilities Provide 1 st/2 nd line IT support in response to user requests logged, escalating tickets … printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. HelpdeskSupportAnalyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from more »
Taunton, Somerset, South West, United Kingdom Hybrid / WFH Options
Langham Recruitment Limited
Contract HelpdeskSupportAnalyst | £125 - £175 per day | Outside IR35 | 3 months | Taunton We are looking for a HelpdeskSupportAnalyst to join our clients award-winning company in Taunton, on a 3-month contract basis (view to go permanent if interested … . You will be able to start immediately.The role is suitable to 1 st and 2 nd line support engineers. Your primary duty will be working with a range of technical and non-technical customers, so youll have a friendly communicative approach that works for both. Key responsibilities … Provide IT services for multiple levels of clients 1 st line support and if experienced progressing to 2 nd line support Manage phone calls, emails and communication with all levels Delivering high levels of customer experience for IT solutions Manage customer expectations professionally and honestly Effective more »
or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line SupportHelpdeskAnalyst will work closely with the team supporting and helping clients succeed through technology. As … Benefits · 25 days holiday · Your Birthday as a bonus annual leave day · Annual Staff Bonus · Pension scheme · 2 weeks of dedicated training days · Service Desk gamification rewards · Free onsite parking · Ride2work Scheme · Fully airconditioned offices · Onsite Games Room · Dress down Fridays · Unlimited free fruit and soft drinks. · Beans to … cup coffee machine · Company paid quarterly social events · New client introduction bonus · New staff introduction bonus · Regular anonymous pulse surveys to help us help you · PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this more »