speed with best practice and unafraid to get stuck into CRM systems, email platforms, marketing automation tools, etc. Especially enterprise level tools like Marketo, Hubspot, Eloqua and the like. · Campaign creation, build and execution. You’ll know your way around (or at the very least the theory behind) how to more »
experience befitting of a world class support service. • To manage customers’ accounts and databases across Review, Learn and Insight modules as well as ‘Monday,’ ‘HubSpot’ and ‘Dropbox’ accounts. • To ensure that all customer data is treated within the `GDPR Guidelines’ and where this is breached to follow the company procedures … either by telephone, e-mail or via video calls. • To respond promptly to customer inquiries and requests on tickets that will be logged through HubSpot, the CRM tool. Full training will be given. • To obtain and evaluate all relevant information pertaining to a customer query, building a sound case of … facilitate knowledge sharing sessions across wider teams to disseminate knowledge of expected changes to processes. • When the demand dictates, you can drop onto the HubSpot ticket suite and solve tickets to help the team get back on track if they have a larger backlog of tickets than is normal. more »
