Problem Manager: IT Service Improvement & RCA Lead
- Location
- Nottingham, England, United Kingdom
Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. As a Problem Manager, you'll take ownership of one or more problems from identification through to resolution. You'll coordinate investigations, analyse root causes, identify known errors … analysis techniques and turn findings into practical service improvements. Nice to have Advanced Microsoft Excel skills, particularly in data interpretation. A good understanding of IT terminology and infrastructure. Experience supporting secure, defence, government or highly regulated environments. Experience working within multi-supplier service models. Additional information Country: UK Location ...