1st/2nd Line ITSupportAnalyst - Up to £30,000 I am currently seeking a 1st/2nd Line ITSupportAnalyst to be based fully on-site in the Worcestershire area. The right 1st/2nd Line ITSupportAnalyst will be part of a small IT team … and will have skills in ITSupport and troubleshooting. Benefits Include: Salary up to £30,000 Generous Holiday Standard Pension Scheme Free parking onsite Essential Skills ITSupport and Troubleshooting experience Office 365 Azure Hardware installs Windows Dealing with ticketing systems Remote support On-boarding and Off-boarding Documentation Hardware repair and troubleshooting Workspace iOS … you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for More ❯
Birmingham, West Midlands, England, United Kingdom
RT Recruitment LTD
About Us: We are a growing business based in Birmingham, dedicated to providing high-quality ITsupport to our staff and clients. Our team values learning, collaboration, and excellent customer service. The Role: We are seeking a proactive Junior ITSupportAnalyst to join our IT team. You will be the first point of … contact for technical issues, helping to keep our systems running smoothly and supporting users across the organisation. Full training and ongoing support will be provided, making this a great opportunity to kickstart your IT career. Key Responsibilities: Provide first-line support for IT issues via phone, email, and in person Set up, configure, and maintain computers … laptops, and mobile devices Troubleshoot software and hardware problems (Windows and Mac) Assist with the setup of user accounts and access permissions Support basic network and printer issues Maintain accurate IT documentation and asset records Escalate complex issues to senior IT staff Requirements: Enthusiasm for technology and problem-solving Basic understanding of Windows and/or Mac More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Michael Page
The ITSupportAnalyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional … company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming … as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication More ❯