3 of 3 IT Support Analyst Jobs in the West Midlands

1st/2nd Line IT Support Analyst - Up to £30,000 I am currently seeking a 1st/2nd Line IT Support Analyst to be based fully on-site in the Worcestershire area. The right 1st/2nd Line IT Support Analyst will be part of a small IT team … and will have skills in IT Support and troubleshooting. Benefits Include: Salary up to £30,000 Generous Holiday Standard Pension Scheme Free parking onsite Essential Skills IT Support and Troubleshooting experience Office 365 Azure Hardware installs Windows Dealing with ticketing systems Remote support On-boarding and Off-boarding Documentation Hardware repair and troubleshooting Workspace iOS … you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for More ❯

The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional … company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming … as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication More ❯

IT Support Hub Analyst Location: Solihull Officed based, permanent, offering up to 35k Key Responsibilities: Provide expert technical support for commissioning, maintenance, and reactive service of CCTV systems. Assist field technicians during installation and troubleshooting, in alignment with business strategies. Ensure full customer satisfaction through effective support processes, monitoring, and documentation. Download and share CCTV … footage for investigative purposes. Conduct remote diagnostics and CCTV health checks. Offer remote support to triage reactive call-outs. Resolve faults remotely wherever possible. What We’re Looking For: Strong technical knowledge in electronic security systems, particularly CCTV. Experience in remote diagnostics and technical support. Excellent problem-solving and communication skills. A proactive, customer-focused approach with high attention More ❯