IT Support Analyst Job Trends in the West Midlands

IT Support Analyst
England > West Midlands

The median IT Support Analyst salary in the West Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 2 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Sep 2026
Same period 2025 Same period 2024
Rank 176 151 190
Rank change year-on-year -25 +39 -7
Permanent jobs requiring an IT Support Analyst 27 25 33
As % of all permanent jobs in the West Midlands 0.31% 0.73% 0.52%
As % of the Job Titles category 0.33% 0.82% 0.55%
Number of salaries quoted 19 25 15
10th Percentile £28,250 £24,000 £22,750
25th Percentile £29,000 £26,500 £27,500
Median annual salary (50th Percentile) £30,000 £28,500 £32,500
Median % change year-on-year +5.26% -12.31% +20.37%
75th Percentile £32,375 £30,000 £38,750
90th Percentile £35,750 £37,350 £39,200
England median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +1.56%

All Permanent IT Job Roles
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 8,068 3,065 6,019
% of permanent jobs with a recognized job title 93.72% 89.59% 94.95%
Number of salaries quoted 5,952 2,056 3,775
10th Percentile £32,500 £27,750 £28,119
25th Percentile £40,000 £32,656 £36,000
Median annual salary (50th Percentile) £55,000 £50,000 £50,000
Median % change year-on-year +10.00% - -4.76%
75th Percentile £70,000 £65,500 £65,000
90th Percentile £85,000 £79,375 £79,500
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

IT Support Analyst
Job Vacancy Trend in the West Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title relative to all permanent IT jobs advertised in the West Midlands.

IT Support Analyst job vacancy trend in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

Salary distribution trend for IT Support Analyst job vacancies in the West Midlands.

Salary distribution trend for IT Support Analyst job vacancies in the West Midlands

IT Support Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Analyst in the West Midlands over the 6 months to 2 September 2026.

Salary histogram for IT Support Analyst in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 2 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire - 13 £29,750 -
Shropshire -20 9 £29,500 +3.51%
Staffordshire +8 4 £30,000 +7.14% 1
Coventry -18 1 £32,500 +20.37%
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the West Midlands

For the 6 months to 2 September 2026, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 19 (70.37%) Microsoft
2 18 (66.67%) Windows
3 16 (59.26%) Microsoft 365
4 10 (37.04%) Active Directory
4 10 (37.04%) Customer Service
4 10 (37.04%) Problem-Solving
5 9 (33.33%) Entra ID
6 8 (29.63%) Windows Server
7 7 (25.93%) Service Delivery
8 5 (18.52%) Degree
8 5 (18.52%) ITSM
8 5 (18.52%) Service Management
9 4 (14.81%) Business Continuity
9 4 (14.81%) ITIL
9 4 (14.81%) LAN
9 4 (14.81%) WAN
9 4 (14.81%) Wi-Fi
10 3 (11.11%) Adobe
10 3 (11.11%) Computer Science
10 3 (11.11%) CSS
10 3 (11.11%) Data Analysis
10 3 (11.11%) HTML
10 3 (11.11%) IIS
10 3 (11.11%) JavaScript
10 3 (11.11%) JSON
10 3 (11.11%) Mathematics
10 3 (11.11%) Microsoft Certification
10 3 (11.11%) Microsoft Excel
10 3 (11.11%) Microsoft Exchange
10 3 (11.11%) Microsoft Office

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (11.11%) IIS
1 3 (11.11%) Microsoft Exchange
1 3 (11.11%) SharePoint
Applications
1 3 (11.11%) Microsoft Excel
1 3 (11.11%) Microsoft Office
1 3 (11.11%) Photoshop
Cloud Services
1 16 (59.26%) Microsoft 365
2 9 (33.33%) Entra ID
3 2 (7.41%) Azure
3 2 (7.41%) Microsoft Copilot
4 1 (3.70%) OneDrive
Communications & Networking
1 4 (14.81%) LAN
1 4 (14.81%) WAN
1 4 (14.81%) Wi-Fi
2 1 (3.70%) Broadband
2 1 (3.70%) DHCP
2 1 (3.70%) DNS
2 1 (3.70%) Ethernet
2 1 (3.70%) PBX
2 1 (3.70%) Unified Communications
2 1 (3.70%) VoIP
2 1 (3.70%) VPN
Database & Business Intelligence
1 3 (11.11%) MySQL
Development Applications
1 2 (7.41%) JIRA
General
1 16 (59.26%) Social Skills
2 6 (22.22%) Analytical Skills
3 3 (11.11%) Retail
4 2 (7.41%) Finance
4 2 (7.41%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (11.11%) CSS
1 3 (11.11%) HTML
1 3 (11.11%) JSON
Miscellaneous
1 5 (18.52%) Onboarding
2 3 (11.11%) Analytical Mindset
2 3 (11.11%) Driving Licence
2 3 (11.11%) Management Information System
2 3 (11.11%) Self-Motivation
2 3 (11.11%) Social Media
Operating Systems
1 18 (66.67%) Windows
2 8 (29.63%) Windows Server
3 2 (7.41%) Windows 10
4 1 (3.70%) Linux
Processes & Methodologies
1 10 (37.04%) Customer Service
1 10 (37.04%) Problem-Solving
2 7 (25.93%) Service Delivery
3 5 (18.52%) ITSM
3 5 (18.52%) Service Management
4 4 (14.81%) Business Continuity
4 4 (14.81%) ITIL
5 3 (11.11%) Computer Science
5 3 (11.11%) Data Analysis
5 3 (11.11%) Mathematics
5 3 (11.11%) Social Media Management
5 3 (11.11%) Software Testing
6 2 (7.41%) AI
6 2 (7.41%) Continuous Improvement
6 2 (7.41%) Cybersecurity
6 2 (7.41%) Logistics
6 2 (7.41%) User Experience
7 1 (3.70%) ERP
7 1 (3.70%) Problem Management
7 1 (3.70%) Software Deployment
Programming Languages
1 3 (11.11%) JavaScript
1 3 (11.11%) PHP
1 3 (11.11%) SQL
1 3 (11.11%) VBA
2 1 (3.70%) PowerShell
Qualifications
1 5 (18.52%) Degree
2 3 (11.11%) Microsoft Certification
Quality Assurance & Compliance
1 1 (3.70%) Cyber Essentials
1 1 (3.70%) Cyber Essentials PLUS
1 1 (3.70%) GDPR
System Software
1 10 (37.04%) Active Directory
2 1 (3.70%) BitLocker
Systems Management
1 2 (7.41%) Microsoft Intune
2 1 (3.70%) SCCM
Vendors
1 19 (70.37%) Microsoft
2 3 (11.11%) Adobe
3 2 (7.41%) ServiceNow
4 1 (3.70%) Kaseya