IT Support Analyst Job Trends in the West Midlands

IT Support Analyst
England > West Midlands

The median IT Support Analyst salary in the West Midlands is £30,750 per year, according to job vacancies posted during the 6 months leading to 6 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Mar 2026
Same period 2025 Same period 2024
Rank 156 179 192
Rank change year-on-year +23 +13 +56
Permanent jobs requiring an IT Support Analyst 34 13 32
As % of all permanent jobs in the West Midlands 0.53% 0.35% 0.56%
As % of the Job Titles category 0.58% 0.38% 0.60%
Number of salaries quoted 23 9 26
10th Percentile - £24,750 £22,250
25th Percentile £26,500 £25,000 £25,813
Median annual salary (50th Percentile) £30,750 £27,500 £28,500
Median % change year-on-year +11.82% -3.51% +3.64%
75th Percentile £41,250 £30,000 £35,000
90th Percentile £46,250 £34,550 £36,930
England median annual salary £32,500 £33,750 £32,500
% change year-on-year -3.70% +3.85% +4.84%

All Permanent IT Job Roles
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 5,815 3,387 5,313
% of permanent jobs with a recognized job title 90.82% 91.42% 93.10%
Number of salaries quoted 3,503 1,749 4,267
10th Percentile £29,000 £31,000 £26,250
25th Percentile £37,000 £40,000 £34,500
Median annual salary (50th Percentile) £50,000 £54,000 £50,000
Median % change year-on-year -7.41% +8.00% -4.76%
75th Percentile £67,500 £67,500 £62,500
90th Percentile £83,750 £81,250 £77,500
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.84%

IT Support Analyst
Job Vacancy Trend in the West Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title relative to all permanent IT jobs advertised in the West Midlands.

IT Support Analyst job vacancy trend in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

Salary distribution trend for IT Support Analyst job vacancies in the West Midlands.

Salary distribution trend for IT Support Analyst job vacancies in the West Midlands

IT Support Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Analyst in the West Midlands over the 6 months to 6 March 2026.

Salary histogram for IT Support Analyst in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 6 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Shropshire - 12 £43,750 - 2
Worcestershire -13 9 £27,000 +5.88%
Warwickshire +15 5 £42,500 +70.00% 1
Staffordshire -15 5 £30,750 +9.82%
Birmingham +19 2 £27,500 -35.29% 2
Wolverhampton - 1 £45,000 -
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the West Midlands

For the 6 months to 6 March 2026, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 25 (73.53%) Windows
2 21 (61.76%) Microsoft 365
3 15 (44.12%) Azure
4 14 (41.18%) Microsoft
5 13 (38.24%) Active Directory
6 9 (26.47%) Mac OS
6 9 (26.47%) VPN
7 8 (23.53%) Degree
7 8 (23.53%) Entra ID
7 8 (23.53%) Windows 10
8 7 (20.59%) Cybersecurity
8 7 (20.59%) DHCP
8 7 (20.59%) DNS
8 7 (20.59%) Problem-Solving
9 5 (14.71%) Apple iOS
9 5 (14.71%) ITIL
9 5 (14.71%) Microsoft Intune
9 5 (14.71%) SharePoint
9 5 (14.71%) VoIP
9 5 (14.71%) Windows Server
10 4 (11.76%) Android
10 4 (11.76%) Customer Service
10 4 (11.76%) Firewall
10 4 (11.76%) TCP/IP
11 3 (8.82%) A+ Certification
11 3 (8.82%) ConnectWise
11 3 (8.82%) Cyber Essentials
11 3 (8.82%) Cyber Essentials PLUS
11 3 (8.82%) Microsoft Exchange
11 3 (8.82%) Project Delivery

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (14.71%) SharePoint
2 3 (8.82%) Microsoft Exchange
Applications
1 1 (2.94%) Microsoft Excel
Business Applications
1 1 (2.94%) SAP S/4HANA
Cloud Services
1 21 (61.76%) Microsoft 365
2 15 (44.12%) Azure
3 8 (23.53%) Entra ID
4 2 (5.88%) OneDrive
5 1 (2.94%) AWS
5 1 (2.94%) Microsoft Purview
5 1 (2.94%) Mimecast
5 1 (2.94%) Nutanix
Communications & Networking
1 9 (26.47%) VPN
2 7 (20.59%) DHCP
2 7 (20.59%) DNS
3 5 (14.71%) VoIP
4 4 (11.76%) Firewall
4 4 (11.76%) TCP/IP
5 2 (5.88%) Broadband
5 2 (5.88%) Ethernet
5 2 (5.88%) PBX
5 2 (5.88%) Unified Communications
6 1 (2.94%) Remote Desktop
General
1 12 (35.29%) Manufacturing
2 9 (26.47%) Advertising
2 9 (26.47%) Social Skills
3 3 (8.82%) Organisational Skills
4 2 (5.88%) Finance
4 2 (5.88%) Law
4 2 (5.88%) Legal
5 1 (2.94%) Analytical Skills
Libraries, Frameworks & Software Standards
1 1 (2.94%) SAP CAF
Miscellaneous
1 5 (14.71%) Driving Licence
2 4 (11.76%) Onboarding
3 1 (2.94%) iSeries
Operating Systems
1 25 (73.53%) Windows
2 9 (26.47%) Mac OS
3 8 (23.53%) Windows 10
4 5 (14.71%) Apple iOS
4 5 (14.71%) Windows Server
5 4 (11.76%) Android
6 2 (5.88%) Linux
Processes & Methodologies
1 7 (20.59%) Cybersecurity
1 7 (20.59%) Problem-Solving
2 5 (14.71%) ITIL
3 4 (11.76%) Customer Service
4 3 (8.82%) Project Delivery
5 2 (5.88%) ERP
5 2 (5.88%) Problem Management
5 2 (5.88%) Remote Monitoring and Management
6 1 (2.94%) Business Continuity
6 1 (2.94%) Change Management
6 1 (2.94%) Continuous Improvement
6 1 (2.94%) Disaster Recovery
6 1 (2.94%) ITSM
6 1 (2.94%) Logistics
6 1 (2.94%) Process Improvement
6 1 (2.94%) RBAC
6 1 (2.94%) Roadmaps
6 1 (2.94%) Service Management
6 1 (2.94%) Stakeholder Management
6 1 (2.94%) Technology Roadmap
Programming Languages
1 2 (5.88%) PowerShell
2 1 (2.94%) SQL
2 1 (2.94%) VB
2 1 (2.94%) VBA
Qualifications
1 8 (23.53%) Degree
2 3 (8.82%) A+ Certification
3 2 (5.88%) Microsoft Certification
4 1 (2.94%) ITIL Foundation Certificate
4 1 (2.94%) SC Cleared
4 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 3 (8.82%) Cyber Essentials
1 3 (8.82%) Cyber Essentials PLUS
2 1 (2.94%) GDPR
2 1 (2.94%) ISO/IEC 27001
System Software
1 13 (38.24%) Active Directory
2 2 (5.88%) BitLocker
3 1 (2.94%) Hyper-V
3 1 (2.94%) VMware Infrastructure
3 1 (2.94%) vSphere
Systems Management
1 5 (14.71%) Microsoft Intune
2 1 (2.94%) Symantec Endpoint Protection
Vendors
1 14 (41.18%) Microsoft
2 3 (8.82%) ConnectWise
3 2 (5.88%) Kaseya
4 1 (2.94%) Autodesk
4 1 (2.94%) SAP
4 1 (2.94%) Symantec
4 1 (2.94%) VMware