IT Support Analyst Job Trends in the West Midlands

IT Support Analyst
England > West Midlands

The median IT Support Analyst salary in the West Midlands is £28,500 per year, according to job vacancies posted during the 6 months leading to 14 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 Sep 2025
Same period 2024 Same period 2023
Rank 149 196 182
Rank change year-on-year +47 -14 +88
Permanent jobs requiring an IT Support Analyst 26 25 19
As % of all permanent jobs advertised in the West Midlands 0.79% 0.41% 0.47%
As % of the Job Titles category 0.87% 0.44% 0.51%
Number of salaries quoted 26 15 19
10th Percentile £24,000 £22,750 £24,850
25th Percentile £26,813 £27,500 £25,250
Median annual salary (50th Percentile) £28,500 £32,500 £27,000
Median % change year-on-year -12.31% +20.37% +3.85%
75th Percentile £29,875 £38,750 £34,375
90th Percentile £36,125 £39,200 £40,500
England median annual salary £31,000 £32,500 £32,000
% change year-on-year -4.62% +1.56% +6.67%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 2,987 5,723 3,711
% of permanent jobs with a recognized job title 90.85% 94.89% 92.47%
Number of salaries quoted 1,998 3,393 2,876
10th Percentile £28,000 £28,500 £27,000
25th Percentile £32,656 £36,250 £37,250
Median annual salary (50th Percentile) £50,000 £50,000 £50,000
75th Percentile £65,250 £65,000 £65,000
90th Percentile £80,000 £78,750 £77,500
England median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

IT Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

Salary distribution trend for IT Support Analyst job vacancies in the West Midlands.

Salary distribution trend for IT Support Analyst job vacancies in the West Midlands

IT Support Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Analyst in the West Midlands over the 6 months to 14 September 2025.

Salary histogram for IT Support Analyst in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 14 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Shropshire - 6 £28,500 -
Staffordshire +13 5 £28,000 +19.15%
Walsall - 5 £24,000 -
Dudley - 4 £30,000 -
Coventry - 2 £27,000 -
Worcestershire +9 1 £29,000 -6.45% 1
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 14 September 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 21 (80.77%) Microsoft 365
2 15 (57.69%) Active Directory
3 14 (53.85%) Microsoft
4 13 (50.00%) SharePoint
5 12 (46.15%) Microsoft Exchange
5 12 (46.15%) Social Skills
6 11 (42.31%) Customer Service
6 11 (42.31%) Driving Licence
6 11 (42.31%) Microsoft Office
7 10 (38.46%) Windows
8 9 (34.62%) DHCP
8 9 (34.62%) TCP/IP
9 7 (26.92%) Apple iOS
9 7 (26.92%) Mac OS
9 7 (26.92%) Power Automate
10 6 (23.08%) Windows Server
10 6 (23.08%) Dynamics NAV
10 6 (23.08%) Degree
10 6 (23.08%) SAP ERP
10 6 (23.08%) Analytical Skills
10 6 (23.08%) VPN
10 6 (23.08%) SAP
10 6 (23.08%) ITIL
10 6 (23.08%) ERP
10 6 (23.08%) LAN
10 6 (23.08%) WAN
10 6 (23.08%) ITIL Certification
10 6 (23.08%) Apple
10 6 (23.08%) Telecoms
10 6 (23.08%) Firewall

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (50.00%) SharePoint
2 12 (46.15%) Microsoft Exchange
Applications
1 11 (42.31%) Microsoft Office
Business Applications
1 6 (23.08%) Dynamics NAV
1 6 (23.08%) SAP ERP
Cloud Services
1 21 (80.77%) Microsoft 365
2 7 (26.92%) Power Automate
3 5 (19.23%) Azure
4 4 (15.38%) Entra ID
5 3 (11.54%) OneDrive
5 3 (11.54%) Power Platform
5 3 (11.54%) PowerApps
Communications & Networking
1 9 (34.62%) DHCP
1 9 (34.62%) TCP/IP
2 6 (23.08%) Firewall
2 6 (23.08%) LAN
2 6 (23.08%) VPN
2 6 (23.08%) WAN
3 3 (11.54%) DNS
3 3 (11.54%) Wi-Fi
Development Applications
1 4 (15.38%) JIRA
General
1 12 (46.15%) Social Skills
2 6 (23.08%) Analytical Skills
2 6 (23.08%) Telecoms
3 2 (7.69%) Finance
3 2 (7.69%) Retail
4 1 (3.85%) Advertising
4 1 (3.85%) Manufacturing
Miscellaneous
1 11 (42.31%) Driving Licence
Operating Systems
1 10 (38.46%) Windows
2 7 (26.92%) Apple iOS
2 7 (26.92%) Mac OS
3 6 (23.08%) Windows Server
4 1 (3.85%) Android
Processes & Methodologies
1 11 (42.31%) Customer Service
2 6 (23.08%) Data Security
2 6 (23.08%) ERP
2 6 (23.08%) ITIL
3 5 (19.23%) Change Management
3 5 (19.23%) Logistics
4 4 (15.38%) Workload Management
5 3 (11.54%) Continuous Improvement
5 3 (11.54%) Data Loss Prevention
5 3 (11.54%) Supplier Relationship Management
6 2 (7.69%) Coaching
6 2 (7.69%) Mentoring
6 2 (7.69%) Problem-Solving
Qualifications
1 6 (23.08%) Degree
1 6 (23.08%) ITIL Certification
Quality Assurance & Compliance
1 3 (11.54%) SLA
System Software
1 15 (57.69%) Active Directory
Vendors
1 14 (53.85%) Microsoft
2 6 (23.08%) Apple
2 6 (23.08%) SAP