IT Support Analyst Jobs in the West Midlands

IT Support Analyst
England > West Midlands

The median IT Support Analyst salary in the West Midlands is £31,750 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 193 205 289
Rank change year-on-year +12 +84 -58
Permanent jobs requiring an IT Support Analyst 36 21 32
As % of all permanent jobs advertised in the West Midlands 0.51% 0.41% 0.37%
As % of the Job Titles category 0.55% 0.46% 0.39%
Number of salaries quoted 18 20 31
10th Percentile £22,600 £24,925 £19,750
25th Percentile £26,438 £25,781 £21,000
Median annual salary (50th Percentile) £31,750 £29,310 £25,000
Median % change year-on-year +8.33% +17.24% -7.41%
75th Percentile £36,589 £34,688 £32,000
90th Percentile £38,750 £40,500 £35,000
England median annual salary £32,000 £31,500 £29,000
% change year-on-year +1.59% +8.62% +3.57%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,598 4,571 8,205
% of permanent jobs with a recognized job title 94.31% 90.05% 93.99%
Number of salaries quoted 4,468 3,109 5,288
10th Percentile £27,500 £30,000 £30,500
25th Percentile £35,000 £38,250 £38,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £65,000 £66,250 £65,000
90th Percentile £79,600 £77,500 £78,750
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

IT Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support Analyst in the West Midlands.

Salary trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Analyst in the West Midlands over the 6 months to 26 July 2024.

Salary histogram for IT Support Analyst in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire -14 13 £23,500 -22.95%
Worcestershire - 6 £31,000 -
Warwickshire - 4 £37,500 - 1
Birmingham -20 3 £35,750 +29.72% 1
Sutton Coldfield - 3 - -
Walsall - 3 - -
Wolverhampton +8 2 - -
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 26 July 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 22 (61.11%) Windows
2 19 (52.78%) Microsoft 365
3 18 (50.00%) Active Directory
4 13 (36.11%) Microsoft
5 12 (33.33%) Service Delivery
5 12 (33.33%) SCCM
6 11 (30.56%) Social Skills
6 11 (30.56%) ITIL
6 11 (30.56%) VoIP
7 10 (27.78%) Thin Client
7 10 (27.78%) Change Management
7 10 (27.78%) Agile
7 10 (27.78%) Project Planning
7 10 (27.78%) Fat Client
7 10 (27.78%) Windows 10
7 10 (27.78%) Windows Server 2019
7 10 (27.78%) Continuous Improvement
8 9 (25.00%) Problem-Solving
8 9 (25.00%) Asset Management
8 9 (25.00%) VMware
9 8 (22.22%) Customer Service
10 7 (19.44%) Windows Server
10 7 (19.44%) Wi-Fi
10 7 (19.44%) Degree
11 6 (16.67%) WAN
11 6 (16.67%) Linux
11 6 (16.67%) Cybersecurity
12 5 (13.89%) Network Security
12 5 (13.89%) VMware Infrastructure
12 5 (13.89%) Microsoft Exchange

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.89%) Microsoft Exchange
2 2 (5.56%) SharePoint
Applications
1 1 (2.78%) Microsoft Office
Business Applications
1 2 (5.56%) Remedy ITSM
Cloud Services
1 19 (52.78%) Microsoft 365
2 3 (8.33%) Azure
2 3 (8.33%) Entra ID
3 2 (5.56%) Dynamics 365
4 1 (2.78%) Power Automate
4 1 (2.78%) Power Platform
4 1 (2.78%) PowerApps
Communications & Networking
1 11 (30.56%) VoIP
2 7 (19.44%) Wi-Fi
3 6 (16.67%) WAN
4 5 (13.89%) LAN
4 5 (13.89%) Network Security
5 3 (8.33%) Firewall
6 2 (5.56%) DHCP
6 2 (5.56%) DNS
6 2 (5.56%) Internet
Database & Business Intelligence
1 4 (11.11%) MySQL
1 4 (11.11%) SQL Server
General
1 11 (30.56%) Social Skills
2 4 (11.11%) Automotive
3 3 (8.33%) Manufacturing
4 2 (5.56%) Analytical Skills
4 2 (5.56%) Multimedia
5 1 (2.78%) Finance
5 1 (2.78%) Organisational Skills
Libraries, Frameworks & Software Standards
1 4 (11.11%) HTML
Miscellaneous
1 10 (27.78%) Fat Client
1 10 (27.78%) Thin Client
2 2 (5.56%) CCTV
2 2 (5.56%) Driving Licence
2 2 (5.56%) EPoS
2 2 (5.56%) iPad
2 2 (5.56%) Management Information System
2 2 (5.56%) Media Streaming
2 2 (5.56%) Self-Motivation
3 1 (2.78%) Video Conferencing
Operating Systems
1 22 (61.11%) Windows
2 10 (27.78%) Windows 10
2 10 (27.78%) Windows Server 2019
3 7 (19.44%) Windows Server
4 6 (16.67%) Linux
5 4 (11.11%) Windows Server 2016
Processes & Methodologies
1 12 (33.33%) Service Delivery
2 11 (30.56%) ITIL
3 10 (27.78%) Agile
3 10 (27.78%) Change Management
3 10 (27.78%) Continuous Improvement
3 10 (27.78%) Project Planning
4 9 (25.00%) Asset Management
4 9 (25.00%) Problem-Solving
5 8 (22.22%) Customer Service
6 6 (16.67%) Cybersecurity
7 4 (11.11%) Ticket Management
7 4 (11.11%) Web Development
8 3 (8.33%) Computer Science
8 3 (8.33%) Office Automation
9 2 (5.56%) Customer Experience
9 2 (5.56%) Customer Requirements
9 2 (5.56%) IT Strategy
9 2 (5.56%) Logistics
9 2 (5.56%) User Acceptance Testing
9 2 (5.56%) UX Design
Programming Languages
1 4 (11.11%) PHP
2 2 (5.56%) C#
Qualifications
1 7 (19.44%) Degree
2 2 (5.56%) CCNA
2 2 (5.56%) Cisco Certification
2 2 (5.56%) MCP
2 2 (5.56%) MCSE
2 2 (5.56%) Microsoft Certification
2 2 (5.56%) Security Cleared
Quality Assurance & Compliance
1 4 (11.11%) SLA
2 1 (2.78%) GDPR
System Software
1 18 (50.00%) Active Directory
2 5 (13.89%) VMware Infrastructure
3 2 (5.56%) Hyper-V
3 2 (5.56%) VMware ESXi
Systems Management
1 12 (33.33%) SCCM
2 2 (5.56%) FortiGate
2 2 (5.56%) Microsoft Intune
2 2 (5.56%) WSUS
Vendors
1 13 (36.11%) Microsoft
2 9 (25.00%) VMware
3 2 (5.56%) Apple
3 2 (5.56%) Cisco
3 2 (5.56%) Meraki
3 2 (5.56%) Remedy
3 2 (5.56%) Sage
3 2 (5.56%) ServiceNow