IT Support Analyst Job Trends in the West Midlands

IT Support Analyst
England > West Midlands

The median IT Support Analyst salary in the West Midlands is £28,000 per year, according to job vacancies posted during the 6 months leading to 14 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Oct 2025
Same period 2024 Same period 2023
Rank 149 182 173
Rank change year-on-year +33 -9 +85
Permanent jobs requiring an IT Support Analyst 22 29 18
As % of all permanent jobs in the West Midlands 0.69% 0.52% 0.51%
As % of the Job Titles category 0.74% 0.55% 0.53%
Number of salaries quoted 22 17 18
10th Percentile £24,000 £22,750 £24,775
25th Percentile £26,500 £26,250 £25,125
Median annual salary (50th Percentile) £28,000 £31,500 £29,750
Median % change year-on-year -11.11% +5.88% +14.42%
75th Percentile £29,250 £38,750 £34,438
90th Percentile £29,500 £39,500 £40,500
England median annual salary £31,500 £32,500 £32,500
% change year-on-year -3.08% - +8.33%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 2,957 5,321 3,395
% of permanent jobs with a recognized job title 92.44% 94.78% 95.37%
Number of salaries quoted 1,915 2,824 2,713
10th Percentile £28,500 £30,000 £26,500
25th Percentile £34,500 £37,500 £36,250
Median annual salary (50th Percentile) £50,000 £50,737 £50,000
Median % change year-on-year -1.45% +1.47% -
75th Percentile £66,250 £65,000 £64,250
90th Percentile £79,516 £80,000 £77,500
England median annual salary £55,000 £56,525 £60,000
% change year-on-year -2.70% -5.79% -

IT Support Analyst
Job Vacancy Trend in the West Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title relative to all permanent IT jobs advertised in the West Midlands.

IT Support Analyst job vacancy trend in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

Salary distribution trend for IT Support Analyst job vacancies in the West Midlands.

Salary distribution trend for IT Support Analyst job vacancies in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 14 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Worcestershire +13 5 £29,000 -6.45% 1
Staffordshire +6 5 £28,000 +19.15%
Walsall - 5 £24,000 -
Shropshire - 4 £28,500 -
Coventry - 2 £27,000 -
Dudley - 1 £30,000 -
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the West Midlands

For the 6 months to 14 October 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 17 (77.27%) Microsoft 365
2 10 (45.45%) Active Directory
3 9 (40.91%) Microsoft Office
3 9 (40.91%) Windows
3 9 (40.91%) Microsoft
3 9 (40.91%) Driving Licence
3 9 (40.91%) Mac OS
3 9 (40.91%) Customer Service
4 8 (36.36%) Apple iOS
5 7 (31.82%) Social Skills
6 6 (27.27%) Microsoft Exchange
7 5 (22.73%) SharePoint
7 5 (22.73%) Change Management
7 5 (22.73%) Manufacturing
7 5 (22.73%) Advertising
7 5 (22.73%) Logistics
7 5 (22.73%) Degree
7 5 (22.73%) Azure
8 4 (18.18%) SAP ERP
8 4 (18.18%) Android
8 4 (18.18%) Analytical Skills
8 4 (18.18%) Windows Server
8 4 (18.18%) Dynamics NAV
8 4 (18.18%) Firewall
8 4 (18.18%) Data Security
8 4 (18.18%) Telecoms
8 4 (18.18%) ERP
8 4 (18.18%) SAP
8 4 (18.18%) ITIL
8 4 (18.18%) LAN

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (27.27%) Microsoft Exchange
2 5 (22.73%) SharePoint
Applications
1 9 (40.91%) Microsoft Office
Business Applications
1 4 (18.18%) Dynamics NAV
1 4 (18.18%) SAP ERP
Cloud Services
1 17 (77.27%) Microsoft 365
2 5 (22.73%) Azure
3 1 (4.55%) Entra ID
3 1 (4.55%) Power Automate
Communications & Networking
1 4 (18.18%) DHCP
1 4 (18.18%) Firewall
1 4 (18.18%) LAN
1 4 (18.18%) TCP/IP
1 4 (18.18%) VPN
1 4 (18.18%) WAN
Development Applications
1 1 (4.55%) JIRA
General
1 7 (31.82%) Social Skills
2 5 (22.73%) Advertising
2 5 (22.73%) Manufacturing
3 4 (18.18%) Analytical Skills
3 4 (18.18%) Telecoms
4 2 (9.09%) Finance
4 2 (9.09%) Retail
Miscellaneous
1 9 (40.91%) Driving Licence
Operating Systems
1 9 (40.91%) Mac OS
1 9 (40.91%) Windows
2 8 (36.36%) Apple iOS
3 4 (18.18%) Android
3 4 (18.18%) Windows Server
Processes & Methodologies
1 9 (40.91%) Customer Service
2 5 (22.73%) Change Management
2 5 (22.73%) Logistics
3 4 (18.18%) Data Security
3 4 (18.18%) ERP
3 4 (18.18%) ITIL
4 2 (9.09%) Coaching
4 2 (9.09%) Mentoring
4 2 (9.09%) Problem-Solving
5 1 (4.55%) Workload Management
Qualifications
1 5 (22.73%) Degree
2 4 (18.18%) ITIL Certification
System Software
1 10 (45.45%) Active Directory
Vendors
1 9 (40.91%) Microsoft
2 4 (18.18%) Apple
2 4 (18.18%) SAP