IT Support Analyst Jobs in the West Midlands

IT Support Analyst
England > West Midlands

The median IT Support Analyst salary in the West Midlands is £28,500 per year according to job vacancies posted during the 6 months to 15 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
15 Apr 2024
Same period 2023 Same period 2022
Rank 206 256 256
Rank change year-on-year +50 0 -57
Permanent jobs requiring an IT Support Analyst 40 28 41
As % of all permanent jobs advertised in the West Midlands 0.57% 0.40% 0.57%
As % of the Job Titles category 0.61% 0.45% 0.60%
Number of salaries quoted 26 23 41
10th Percentile £22,250 £23,545 £20,750
25th Percentile £25,813 £25,125 £21,250
Median annual salary (50th Percentile) £28,500 £27,500 £26,500
Median % change year-on-year +3.64% +3.77% +6.00%
75th Percentile £35,000 £29,810 £35,000
90th Percentile £36,930 £35,200 £36,500
England median annual salary £32,000 £31,000 £28,500
% change year-on-year +3.23% +8.77% +1.79%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,590 6,279 6,865
% of permanent jobs with a recognized job title 93.83% 90.14% 94.65%
Number of salaries quoted 5,099 3,429 4,861
10th Percentile £26,250 £30,000 £30,000
25th Percentile £35,000 £39,000 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +7.53%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £77,750 £78,750
England median annual salary £54,000 £60,000 £60,000
% change year-on-year -10.00% - +9.09%

IT Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support Analyst in the West Midlands.

Salary trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Analyst in the West Midlands over the 6 months to 15 April 2024.

Salary histogram for IT Support Analyst in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 15 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +2 19 £26,000 +2.16%
Birmingham -10 7 £35,375 +28.64%
Worcestershire -19 3 £33,500 -4.29%
Walsall - 3 - -
Warwickshire +56 2 - -
Solihull +1 2 £27,000 +0.93%
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 15 April 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 24 (60.00%) Active Directory
2 18 (45.00%) Microsoft 365
3 17 (42.50%) Microsoft
3 17 (42.50%) Windows
4 14 (35.00%) Customer Service
5 12 (30.00%) Continuous Improvement
5 12 (30.00%) Asset Management
6 11 (27.50%) Service Delivery
6 11 (27.50%) ITIL
6 11 (27.50%) VoIP
7 10 (25.00%) Thin Client
7 10 (25.00%) Change Management
7 10 (25.00%) Agile
7 10 (25.00%) Fat Client
7 10 (25.00%) SCCM
7 10 (25.00%) Project Planning
8 9 (22.50%) Windows 10
9 8 (20.00%) Microsoft Exchange
10 7 (17.50%) Social Skills
11 6 (15.00%) Azure
11 6 (15.00%) Logistics
11 6 (15.00%) Firewall
12 5 (12.50%) Entra ID
13 4 (10.00%) Degree
13 4 (10.00%) Windows Server
13 4 (10.00%) Finance
13 4 (10.00%) Law
13 4 (10.00%) Legal
13 4 (10.00%) VMware
13 4 (10.00%) LAN

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (20.00%) Microsoft Exchange
2 3 (7.50%) SharePoint
Applications
1 4 (10.00%) Microsoft Office
Business Applications
1 1 (2.50%) Sage X3
Cloud Services
1 18 (45.00%) Microsoft 365
2 6 (15.00%) Azure
3 5 (12.50%) Entra ID
4 1 (2.50%) Power Automate
4 1 (2.50%) Power Platform
4 1 (2.50%) PowerApps
Communications & Networking
1 11 (27.50%) VoIP
2 6 (15.00%) Firewall
3 4 (10.00%) DNS
3 4 (10.00%) LAN
4 3 (7.50%) Internet
4 3 (7.50%) Network Security
4 3 (7.50%) Wi-Fi
5 2 (5.00%) DHCP
5 2 (5.00%) Remote Desktop
5 2 (5.00%) VPN
5 2 (5.00%) WAN
Database & Business Intelligence
1 1 (2.50%) Crystal Reports
1 1 (2.50%) Qlik Sense
Development Applications
1 1 (2.50%) JIRA
General
1 7 (17.50%) Social Skills
2 4 (10.00%) Finance
2 4 (10.00%) Law
2 4 (10.00%) Legal
3 3 (7.50%) Inclusion and Diversity
3 3 (7.50%) Multimedia
4 1 (2.50%) Advertising
4 1 (2.50%) Games
4 1 (2.50%) Organisational Skills
4 1 (2.50%) Retail
Miscellaneous
1 10 (25.00%) Fat Client
1 10 (25.00%) Thin Client
2 3 (7.50%) CCTV
2 3 (7.50%) EPoS
2 3 (7.50%) iPad
2 3 (7.50%) Management Information System
2 3 (7.50%) Media Streaming
2 3 (7.50%) Self-Motivation
2 3 (7.50%) Team-Oriented Environment
3 1 (2.50%) Driving Licence
Operating Systems
1 17 (42.50%) Windows
2 9 (22.50%) Windows 10
3 4 (10.00%) Windows Server
4 3 (7.50%) Linux
Processes & Methodologies
1 14 (35.00%) Customer Service
2 12 (30.00%) Asset Management
2 12 (30.00%) Continuous Improvement
3 11 (27.50%) ITIL
3 11 (27.50%) Service Delivery
4 10 (25.00%) Agile
4 10 (25.00%) Change Management
4 10 (25.00%) Project Planning
5 6 (15.00%) Logistics
6 3 (7.50%) Fintech
6 3 (7.50%) IT Asset Management
6 3 (7.50%) IT Strategy
6 3 (7.50%) Problem-Solving
7 2 (5.00%) Break/Fix
7 2 (5.00%) Data Protection
7 2 (5.00%) Hardware Maintenance
7 2 (5.00%) Inventory Management
7 2 (5.00%) Process Improvement
7 2 (5.00%) Software Deployment
8 1 (2.50%) Incident Management
Programming Languages
1 2 (5.00%) PowerShell
Qualifications
1 4 (10.00%) Degree
1 4 (10.00%) Microsoft Certification
2 3 (7.50%) CCNA
2 3 (7.50%) Cisco Certification
2 3 (7.50%) MCP
2 3 (7.50%) MCSE
3 1 (2.50%) A+ Certification
3 1 (2.50%) DBS Check
3 1 (2.50%) MCITP
Quality Assurance & Compliance
1 2 (5.00%) GDPR
System Software
1 24 (60.00%) Active Directory
2 3 (7.50%) Hyper-V
2 3 (7.50%) VMware Infrastructure
Systems Management
1 10 (25.00%) SCCM
2 3 (7.50%) FortiGate
Vendors
1 17 (42.50%) Microsoft
2 4 (10.00%) Apple
2 4 (10.00%) Sage
2 4 (10.00%) VMware
3 3 (7.50%) Cisco
3 3 (7.50%) Meraki
4 2 (5.00%) Citrix
5 1 (2.50%) IFS
5 1 (2.50%) Salesforce
5 1 (2.50%) SAP
5 1 (2.50%) ServiceNow
5 1 (2.50%) Talend